Truck Body Sales Veteran Soldiers on As Songwriter

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Truck Body Sales Veteran Soldiers on As Songwriter Creating an effective service-to-cash cycle....... 7 Subscribe to our SPEC MY Right to repair fight gaining momentum ........16 monthly e-newsletter. TRUCK Chassis makers reveal innovations NEWS • PROFILES • FEATURES Check out Crossroads Mobile during industry trade conference ..................18 Delivered direct to your inbox. Maintenance’s rigs, page 12 INSIDE To find out more go to www.servicetruckmagazine.com Volume 6 Issue 2 MARCH/APRIL 2019 $8.00 HUMAN RESOURCES INNOVATIONS Managing employees requires Versatile power units continuous improvement culture offer advantages aplenty Multifunction power units are Work Truck Show presenter emphasizes leadership and change saving space on service trucks focused on customer needs ERIN GOLDEN MATT JONES Photo by iStockphoto.com/monkeybusinessimages decade ago, mployees are an invaluable resource, just A a typical ser- E like the equipment that they operate. vice truck was But, are those resources performing at weighed down with their best? components that were For equipment, the answer is simple enough: necessary, but not par- If your equipment isn’t performing well, you either ticularly efficient. fix it or replace it. But for human resources, it’s Carrying all the not as straight forward. With the right approaches pieces to get the job and corporate culture, employees can become done — a compres- more productive and profitable. sor, a crane, a welder The Boss WorkMaster GW combines a generator and welder with a compressor. continued on page 11 Talent development is key to continuous improvement. — meant running multiple machines that operated independently from each other, and required long periods of engine idling. PROFILE Today, there are still plenty of trucks with that setup. But a growing number of service truck drivers are opting for something a bit more streamlined: multifunction power units that combine a variety of functions into a single package. Truck body sales veteran “The nice part for a fleet manager is to be able to go to a com- pany and be able to say, ‘I want one thing, I want one machine or system that does all of these (functions),’” said Caleb Pontius, vice- president of sales for Boss Industries, a compressor manufacturer soldiers on as songwriter based in LaPorte, Indiana. Photo courtesy of The Knapheide Manufacturing Company Boss is one of several manufacturers that have jumped into the Composition that Jamie Trent multifunction unit market in recent years, spurred on by an explo- sion in interest from service fleet managers and mechanics focused co-wrote included in Grammy- on a variety of industries. nominated folk album continued on page 14 SAUL CHERNOS Publications Mail Agreement #40050172 Customer #4956370 RETURN UNDELIVERABLE CANADIAN ADDRESSES TO y day, Jamie Trent is a mild-mannered stra- 4623 William Head Rd. Victoria BC V9C 3Y7 email: [email protected] tegic account manager with The Knapheide B Manufacturing Company. But, even while busily promoting the truck body manufacturer’s wares, his star is rising in the world of country and folk music songwriting. Just last month, Trent marked a musical mile- stone. “Bullet Holes in the Sky,” a song he co-wrote, Jamie Trent (center) shares the stage with Big Kenny and was featured on an album nominated for a 2019 John Rich of Big & Rich at Knapheide’s 2018 Awards at the Grammy Award. annual convention of the National Truck Equipment Associa- tion in Indianapolis. Music has been a lifelong passion for Trent, 44, who lives in Lynchburg, Va., with his wife Tammy continued on page 8 and their four-year-old daughter Kardigan. 2 > MARCH/APRIL 2019 SERVICE TRUCK MAGAZINE REACH FOR THE PEAK! ELEVATE YOUR SERVICE FLEET WITH THE SUMMIT ADVANTAGE! CUSTOM MANUFACTURING IN-HOUSE FINANCING FACTORY DIRECT SALES Truck bodies designed to Finance programs tailored to When you buy a Summit you fit your application. the field service industry. are buying factory direct. ADVANCED SAFETY SYSTEMS NATIONWIDE SERVICE Safeguard personnel and Summit factory supported network of equipment with industry service providers to keep your bodies leading safety systems. performing in the field. VIEW OUR INVENTORY ONLINE OR CONTACT YOUR REGIONAL SALES REPRESENTATIVE 990 Vernon Rd. Wathena, KS 66090 . 888-780-9076 . www.summitbodies.com SERVICE TRUCK MAGAZINE MARCH/APRIL 2019 >> 3 NEWS Mannings appear www. servicetruckmagazine.com Trio of firms Editor - Keith Norbury • [email protected] at Work Truck Show Advertising Sales - Nick Moss, Marketing Manager • 250-588-2195 earn MVP status or 250-478-1981 • [email protected] Georgia truck equipment dealer is among the Art Direction/Production - James S. Lewis • [email protected] latest three recipients of Member Verification Publishers - Tom Henry • [email protected] A Program Status from the NTEA — the Asso- Peter Chettleburgh • [email protected] ciation for the Work Truck Industry. Regular Contributors - Dan Anderson, Brennan Clarke, Saul Chernos, Based in Norcross, Ga., Commercial Truck & Van Nelson Dewey, Erin Golden, Matt Jones Equipment Inc. has product offerings that include Subscriptions [email protected] service bodies from Warner Bodies Inc. of Elwood, Toll free 1-866-260-7985 • Fax +1.250.478.3979 Ind., and cranes and crane bodies from Venco Ven- www. servicetruckmagazine.com turo Industries LLC of Cincinnati. Service Truck Magazine is published six times a year by Southern Tip Publishing Inc. Subscriptions offered online at www.servicetruckmagazine.com Contents copyrighted by Southern Tip Publishing Inc. and may be reprinted only with permission. Peyton Manning won two Super Bowls and his father Archie Man- PRINTED IN CANADA ning played 13 NFL seasons. Photos by Gage Skidmore Postage paid at Vancouver, BC NTEA’s MVP program recognizes quality standards ootball legends Peyton Manning and his father, ISSN 2368-4615 Archie, have been added to the lineup at the annual F Work Truck Show’s President’s Breakfast on March 7. US mailing address: The other new recipients of MVP status are truck Craig Bonham, first vice chairman of the National Service Truck Magazine 815 1st Avenue, #93, Seattle, WA, 98104 door manufacturer Todco, of Marion, Ohio; and Wil- Truck Equipment Association’s board of directors, will liamsen-Godwin Truck Body Co. LLC, a Salt Lake moderate the “Conversation with the Mannings,” says a Canadian mailing address: City-based maker of dump bodies. Service Truck Magazine, 1030 – 4495 Happy Valley Rd., Victoria, BC V9C 3Z3 news release from the NTEA, which produces the Work Six other companies renewed their MVP status. Truck Show. They include Dejana Truck & Utility Equipment The show, running March 5-8, takes place as this edi- Your privacy is important to us. Occasionally we make our subscriber list available to LLC of Baltimore. reputable companies whose products or services might be of interest to our readers. tion goes to press. If you would prefer to have your name removed from this list, please call 1-866-260- The MVP program “recognizes eligible companies Author Jeffrey Gitomer, known as “the King of Sales,” 7985, fax: 250-478-3979 or write us at Service Truck Magazine, 1030 – 4495 Happy in the work truck industry for outstanding business was to deliver the breakfast’s keynote address. Valley Rd., Victoria, BC V9C 3Z3 or email us at info@Service Truck Magazine.com practices and successful implementation of quality Now retired, Peyton Manning won two Super Bowls standards,” says the NTEA. as a quarterback, including a 2006 title with the India- As of the most recent count, 270 companies have napolis Colts, with whom he played 14 of his 18 National Next Advertising Deadline: April 12, 2019 MVP status. Football League seasons. Archie Manning, also a quarter- Don’t miss the opportunity to be part of this exciting new industry The current MVP directory can be found back, played 13 NFL seasons, mostly for the New Orleans publication. For more information, or to reserve space in the next issue, on the NTEA website, www.ntea.com. Saints. His youngest son, Eli, who also won two Super call Nick at our Advertising Department - +1-250-588-2195 Bowl titles, was still an NFL quarterback in 2018. [email protected] It isn’t the time first former NFL stars have appeared at the President’s Breakfast. Next Editorial Deadline: April 12, 2019 Tony Dungy, who coached the Colts to that 2006 Super For writers’ guidelines and submission requirements get in touch Industry group Bowl win, gave the keynote address in 2015, while four- with the Editor, Keith Norbury, at +1-250.383-5038. time Super Bowl winner Terry Bradshaw and 1984 cham- [email protected] reveals new logo pion Howie Long spoke at the 2017 breakfast. PUBLISHED BY SOUTHERN TIP PUBLISHING INC. he Association 4623 William Head Road, Victoria, BC V9C3Y7 T of Equipment Manufactur- Equipment dealer ers, whose member- ship includes dozen ADVERTISER INDEX of service truck appoints VP manufacturers and The AEM’s new logo “represents a new accessory makers, has era of how together we build momentum Strongco Corporation has American Eagle .................................................................4 a new logo. for equipment manufacturers and for named Kevin Disher as the society at large,” says president Dennis regional vice-president of the Auto Crane .........................................................................23 This new “brand identity” will reflect Slater. Canadian equipment dealer’s Boss Industries, Inc............................................................8
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