Departure Punctuality - Jul-17

Last Month Last Year % Change Target Var to Target First Wave 77.4% 78.1% -0.8% 85.0% -7.6% Not First Wave 61.8% 66.1% -4.3% 85.0% -23.2% Grand Total 65.2% 68.9% -3.8% 85.0% -19.8%

Departure Punctuality - Last 12 Months

This Year Prev Year % Change Target Var to Target First Wave 84.1% 84.2% (0.1%) 82.0% 2.1% Not First Wave 74.1% 76.1% (2.0%) 82.0% -7.9% Grand Total 76.4% 77.9% (1.5%) 82.0% -5.6% ATMs and Passenger Volumes

MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Terminal Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % Arriving 699,074 655387 7% 4048 3932 3% 2,406,377 2137465 13% 14663 13522 8% Terminal 1 Departing 749,705 702205 7% 4052 3932 3% 2,487,889 2202762 13% 14673 13520 9% Terminal 1 1,448,779 1357592 7% 8100 7864 3% 4,894,266 4340227 13% 29336 27042 8% Total Arriving 360,798 343072 5% 1904 1838 4% 1,234,143 1150295 7% 6445 6031 7% Terminal 2 Departing 396,841 381612 4% 1914 1849 4% 1,287,951 1202282 7% 6540 6118 7% Terminal 2 757,639 724684 5% 3818 3687 4% 2,522,094 2352577 7% 12985 12149 7% Total Arriving 400,805 361002 11% 3776 3439 10% 1,541,713 1408053 9% 14635 13508 8% Terminal 3 Departing 422,042 377239 12% 3785 3439 10% 1,576,581 1409303 12% 14649 13504 8% Terminal 3 822,847 738241 11% 7561 6878 10% 3,118,294 2817356 11% 29284 27012 8% Total Grand Total 3,029,265 2820517 7% 19479 18429 6% 10,534,654 9510160 11% 71605 66203 8% Monthly Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay BE 3561 23.1% 1026 71% FR 2489 16.1% 863 65% EASYJET EZY 2051 13.3% 982 52% JET2.COM LS 1843 11.9% 431 77% THOMSON AIRWAYS TOM 1513 9.8% 490 68% MT 1358 8.8% 551 59% SCH ZB 1115 7.2% 356 68% BA 616 4.0% 114 81% EI 468 3.0% 72 85% LH 423 2.7% 134 68% Grand Total 15437 100.0% 5019 67%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 39657 21% 7464 81% RYANAIR FR 25650 13% 6376 75% EASYJET AIRLINES EZY 21352 11% 6297 71% JET2.COM LS 12609 7% 2891 77% THOMSON AIRWAYS TOM 12091 6% 3412 72% MONARCH AIRLINES SCH ZB 9793 5% 2140 78% THOMAS COOK AIRLINES MT 9691 5% 2747 72% BRITISH AIRWAYS BA 6986 4% 1264 82% AER LINGUS EI 5370 3% 676 87% LUFTHANSA LH 4838 3% 903 81% Grand Total 148037 77% 34170 77%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality 60.27% 69.96% 67.98%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality % BRITISH AIRWAYS BA 41 2.0% 87.80% RYANAIR FR 273 13.3% 83.15% JET2.COM LS 422 20.6% 82.46% MONARCH AIRLINES SCH ZB 256 12.5% 81.25% K.L.M. KL 31 1.5% 80.65% FLYBE BE 236 11.5% 78.81% THOMAS COOK AIRLINES MT 164 8.0% 76.83% EASYJET AIRLINES EZY 321 15.7% 71.96% THOMSON AIRWAYS TOM 246 12.0% 71.54% LUFTHANSA LH 57 2.8% 59.65% Grand Total 2047 100.0% 78.02% Monthly Airline Performance by Departure Punctuality

Departing Punctuality Punctuality Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 CX 44 0.2% 77% 100% 23% 100% 2 HU 60 0.3% 63% 90% 27% 80% SINGAPORE 3 SQ 90 0.5% 98% 87% (11%) 93% AIRLINES 4 VS 288 1.5% 82% 86% 4% 82% AIRWAYS 5 AIRWAYS QR 144 0.7% 94% 86% (8%) 83% 6 AT 26 0.1% 85% 85% 0% 77% 7 BRITISH AIRWAYS BA 616 3.2% 81% 82% 1% 87% 7 FI 44 0.2% 68% 82% 14% 59% 9 AF 186 1.0% 76% 82% 5% 94% 10 WY 62 0.3% 35% 81% 45% 100% SAS SCANDINAVIAN 11 SK 216 1.1% 90% 80% (10%) 86% AIRLINES BALKAN HOLIDAY 12 BGH 38 0.2% 68% 79% 11% 95% AIR 13 K.L.M. KL 360 1.9% 85% 79% (6%) 93% 14 AER LINGUS EI 468 2.4% 91% 78% (14%) 79% 15 JET2.COM LS 1,843 9.5% 77% 76% (1%) 87% 16 UNITED UA 62 0.3% 68% 74% 6% 61% MONARCH 17 ZB 1,115 5.7% 64% 72% 8% 90% AIRLINES SCH 18 AY 124 0.6% 94% 71% (23%) 60% THOMSON 19 TOM 1,513 7.8% 66% 70% 4% 75% AIRWAYS AIR 20 GR 122 0.6% 82% 69% (13%) 70% SERVICES 21 FLYBE BE 3,561 18.3% 74% 68% (6%) 85% 22 EXPRESS I2 24 0.1% 75% 67% (8%) 75% 22 GERMAN WINGS 4U 78 0.4% 74% 67% (8%) 90% AMERICAN 22 AA 180 0.9% 61% 67% 6% 80% AIRLINES 25 RYANAIR FR 2,489 12.8% 68% 62% (6%) 92% AUSTRIAN 26 OS 62 0.3% 65% 61% (3%) 74% AIRLINES 27 LUFTHANSA LH 423 2.2% 76% 61% (15%) 80% THOMAS COOK 28 MT 1,358 7.0% 59% 60% 2% 80% AIRLINES 29 IRAQI AIRWAYS IA 10 0.1% 100% 60% (40%) 100% ARABIAN 29 SV 61 0.3% 45% 60% 15% 42% AIRLINES 31 ENTER AIR ENT 26 0.1% 92% 57% (35%) 8% 32 AIRLINES VY 124 0.6% 66% 56% (10%) 66% 33 TS 68 0.3% 53% 56% 3% 32% 34 JP 18 0.1% 56% 56% 0% 89% 35 EASYJET AIRLINES EZY 2,051 10.5% 51% 53% 2% 77% 36 EK 186 1.0% 68% 51% (17%) 86% 37 EY 124 0.6% 82% 48% (34%) 81% BRUSSELS 38 SN 166 0.9% 61% 47% (14%) 73% AIRLINES 39 CO 18 0.1% 78% 44% (33%) 89% 40 P.I.A. PK 82 0.4% 41% 44% 2% 56% 41 PC 10 0.1% 100% 40% (60%) 60% FREEBIRD 42 FHY 34 0.2% 53% 35% (18%) 71% AIRLINES 43 B2 11 0.1% 80% 33% (47%) 40% 44 AIRPOST FPO 113 0.6% 38% 32% (6%) 55% SWISS 45 INTERNATIONAL LX 114 0.6% 75% 30% (46%) 68% AIR LINES 46 EW 174 0.9% 36% 25% (10%) 90% 47 TK 124 0.6% 60% 24% (35%) 35% NORWEGIAN AIR 48 D8 88 0.5% 36% 20% (16%) 91% INTERNATIONAL 49 AEA 10 0.1% 100% 20% (80%) 100% 50 AIR PORTUGAL TP 121 0.6% 46% 17% (29%) 49% 51 A3 34 0.2% 53% 12% (41%) 59% 52 ZT 23 0.1% 36% 8% (28%) 36% 53 AC 44 0.2% 45% 0% (45%) 68% NORWEGIAN AIR 53 DY 18 0.1% 33% 0% (33%) 89% SHUTTLE Grand Total 19,448 100.0% 69% 65% (3%) 82% Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

Punctuality Punctuality Change Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 OMAN AIR WY 62 0.3% 35% 81% 45% 100% 2 HAINAN AIRLINES HU 60 0.3% 63% 90% 27% 80% 3 CATHAY PACIFIC CX 44 0.2% 77% 100% 23% 100% SAUDIA ARABIAN 4 SV 61 0.3% 45% 60% 15% 42% AIRLINES 5 ICELANDAIR FI 44 0.2% 68% 82% 14% 59% BALKAN HOLIDAY 6 BGH 38 0.2% 68% 79% 11% 95% AIR MONARCH 7 ZB 1,115 5.7% 64% 72% 8% 90% AIRLINES SCH 8 UNITED UA 62 0.3% 68% 74% 6% 61% AMERICAN 9 AA 180 0.9% 61% 67% 6% 80% AIRLINES 10 AIR FRANCE AF 186 1.0% 76% 82% 5% 94% THOMSON 11 TOM 1,513 7.8% 66% 70% 4% 75% AIRWAYS VIRGIN ATLANTIC 12 VS 288 1.5% 82% 86% 4% 82% AIRWAYS 13 AIR TRANSAT TS 68 0.3% 53% 56% 3% 32% 14 P.I.A. PK 82 0.4% 41% 44% 2% 56% 15 EASYJET AIRLINES EZY 2,051 10.5% 51% 53% 2% 77% THOMAS COOK 16 MT 1,358 7.0% 59% 60% 2% 80% AIRLINES 17 BRITISH AIRWAYS BA 616 3.2% 81% 82% 1% 87% 18 ROYAL AIR MAROC AT 26 0.1% 85% 85% 0% 77% 18 ADRIA AIRWAYS JP 18 0.1% 56% 56% 0% 89% 20 JET2.COM LS 1,843 9.5% 77% 76% (1%) 87% AUSTRIAN 21 OS 62 0.3% 65% 61% (3%) 74% AIRLINES 22 FLYBE BE 3,561 18.3% 74% 68% (6%) 85% 23 RYANAIR FR 2,489 12.8% 68% 62% (6%) 92% 24 EUROPE AIRPOST FPO 113 0.6% 38% 32% (6%) 55% 25 K.L.M. KL 360 1.9% 85% 79% (6%) 93% 26 GERMAN WINGS 4U 78 0.4% 74% 67% (8%) 90% 27 QR 144 0.7% 94% 86% (8%) 83% 27 IBERIA EXPRESS I2 24 0.1% 75% 67% (8%) 75% 29 VUELING AIRLINES VY 124 0.6% 66% 56% (10%) 66% SAS SCANDINAVIAN 30 SK 216 1.1% 90% 80% (10%) 86% AIRLINES 31 EUROWINGS EW 174 0.9% 36% 25% (10%) 90% SINGAPORE 32 SQ 90 0.5% 98% 87% (11%) 93% AIRLINES AURIGNY AIR 33 GR 122 0.6% 82% 69% (13%) 70% SERVICES 34 AER LINGUS EI 468 2.4% 91% 78% (14%) 79% BRUSSELS 35 SN 166 0.9% 61% 47% (14%) 73% AIRLINES 36 LUFTHANSA LH 423 2.2% 76% 61% (15%) 80% NORWEGIAN AIR 37 D8 88 0.5% 36% 20% (16%) 91% INTERNATIONAL 38 EMIRATES EK 186 1.0% 68% 51% (17%) 86% FREEBIRD 39 FHY 34 0.2% 53% 35% (18%) 71% AIRLINES 40 FINNAIR AY 124 0.6% 94% 71% (23%) 60% 41 TITAN AIRWAYS ZT 23 0.1% 36% 8% (28%) 36% 42 AIR PORTUGAL TP 121 0.6% 46% 17% (29%) 49% NORWEGIAN AIR 43 DY 18 0.1% 33% 0% (33%) 89% SHUTTLE 44 COBALT AIR CO 18 0.1% 78% 44% (33%) 89% 45 ETIHAD AIRWAYS EY 124 0.6% 82% 48% (34%) 81% 46 ENTER AIR ENT 26 0.1% 92% 57% (35%) 8% 47 TURKISH AIRLINES TK 124 0.6% 60% 24% (35%) 35% 48 IRAQI AIRWAYS IA 10 0.1% 100% 60% (40%) 100% 49 AEGEAN AIRLINES A3 34 0.2% 53% 12% (41%) 59% 50 AIR CANADA AC 44 0.2% 45% 0% (45%) 68%

51 SWISS LX 114 0.6% 75% 30% (46%) 68% INTERNATIONAL AIR LINES 52 BELAVIA B2 11 0.1% 80% 33% (47%) 40% 53 PEGASUS AIRLINES PC 10 0.1% 100% 40% (60%) 60% 54 AIR EUROPA AEA 10 0.1% 100% 20% (80%) 100% Grand Total 19,448 100.0% 69% 65% (3%) 82% Monthly Delay Analysis by Airline

Ground Total Delay Air Traffic Airline Airport Servicing Misc Reactionary Weather Operator Name Incidents Delays Delays Delays Delays Delays Delays Delays RYANAIR 1725 390 272 538 92 29 380 23 EASYJET AIRLINES 1197 214 265 269 89 116 238 6 FLYBE 1141 74 253 332 133 65 279 5 JET2.COM 737 272 86 186 67 28 97 1 THOMSON AIRWAYS 610 223 94 146 44 35 56 6 MONARCH AIRLINES 579 226 54 163 42 25 65 3 SCH THOMAS COOK 445 95 146 63 44 5 92 AIRLINES LUFTHANSA 248 71 53 51 8 3 46 16 K.L.M. 170 44 24 20 19 3 53 7 AER LINGUS 145 16 49 13 8 55 4 BRITISH AIRWAYS 142 9 27 21 17 9 55 4 EMIRATES 142 36 13 25 19 19 30 TURKISH AIRLINES 140 38 12 13 19 29 26 3 EUROWINGS 133 24 10 22 5 3 67 2 118 17 21 26 14 9 28 3 AIR PORTUGAL 113 9 41 17 9 4 33 EUROPE AIRPOST 79 40 14 6 3 15 1 SWISS INTERNATIONAL 76 29 7 6 4 1 19 10 AIR LINES ETIHAD AIRWAYS 74 28 18 10 7 5 6 VIRGIN ATLANTIC 73 4 21 6 13 14 9 4 AIRWAYS AIR FRANCE 68 1 15 14 7 4 27 FINNAIR 65 4 12 23 14 1 8 3 SAS SCANDINAVIAN 60 3 14 7 12 1 23 AIRLINES 60 3 5 3 15 11 23 NORWEGIAN AIR 52 11 10 5 1 3 22 INTERNATIONAL VUELING AIRLINES 52 7 3 15 3 2 22 GERMAN WINGS 45 12 5 6 1 1 19 1 QATAR AIRWAYS 43 20 5 14 2 2 P.I.A. 42 6 3 3 4 2 24 AIR CANADA 41 13 8 1 19 AIR TRANSAT 37 3 5 10 4 4 11 AEGEAN AIRLINES 36 3 6 11 1 1 14 AURIGNY AIR 33 1 6 9 1 16 SERVICES 33 9 4 7 3 10 32 13 8 2 2 1 1 5 29 12 3 6 5 2 1 OMAN AIR 28 4 2 1 5 6 10 SAUDIA ARABIAN 27 10 5 4 3 5 AIRLINES UNITED 19 6 1 4 2 6 ADRIA AIRWAYS 13 5 3 5 TITAN AIRWAYS 12 1 1 5 3 2 NORWEGIAN AIR 12 1 2 3 6 SHUTTLE ENTER AIR 11 3 1 2 5 HAINAN AIRLINES 10 2 4 2 1 1 ROYAL AIR MAROC 10 2 3 1 4 BALKAN HOLIDAY AIR 9 3 1 5 IBERIA EXPRESS 8 1 1 2 2 2 AIR EUROPA 8 4 2 2 BELAVIA 7 1 2 1 1 2 COBALT AIR 7 4 1 2 BMI REGIONAL 7 2 2 1 2 PEGASUS AIRLINES 7 3 2 1 1 ICELANDAIR 6 1 3 2 CITY JET 4 1 2 1 CATHAY PACIFIC 4 1 1 1 1 IRAQI AIRWAYS 1 1 AERONEXUS 1 1 ALBA STAR 1 1 AIR X CHARTER 1 1 MALAYSIAN AIRLINES 1 1 Grand Total 1993 1598 2145 768 458 1950 107 Percentage of Delays - By Event

Delay Category Code % of Description Total Air Traffic 22.0% Control Airline 18.0% Airport 23.5% Ground 8.6% Servicing Miscellaneous 5.2% Reactionary 21.4% Unknown 0.1% Unknown Delay 0.0% Category Code Weather 1.2%

Percentage of Delays - By Time

% of Delay Category Code Description Total Air Traffic 18.9% Control Airline 25.5% Airport 11.8% Ground 7.0% Servicing Miscellaneous 4.3% Reactionary 31.4% Unknown 0.1% Unknown Delay 0.0% Category Code Weather 1.0% Departing Taxi Times Arriving Taxi Times

Manchester Manchester Average Taxi Times Average Taxi Times Terminal Terminal Terminal Terminal Terminal Terminal Operator Name 1 2 3 Operator Name 1 2 3 ADRIA AIRWAYS 16 ADRIA AIRWAYS 8 AEGEAN AIRLINES 18 AEGEAN AIRLINES 8 AER LINGUS 13 AER LINGUS 6 AERONEXUS 29 AERONEXUS 32 AIR CANADA 23 AIR CANADA 11 AIR EUROPA 18 AIR EUROPA 9 AIR FRANCE 12 AIR FRANCE 6 AIR PORTUGAL 16 AIR PORTUGAL 6 AIR TRANSAT 20 AIR TRANSAT 11 AIR X CHARTER -120 AIR X CHARTER 13 ALBA STAR 20 AMERICAN AIRLINES 10 AMERICAN AIRLINES 20 15 ATLAS AIR 24 AURIGNY AIR SERVICES 7 AURIGNY AIR SERVICES 13 AUSTRIAN AIRLINES 7 AUSTRIAN AIRLINES 15 BALKAN HOLIDAY AIR 9 BALKAN HOLIDAY AIR 13 BELAVIA 9 BELAVIA 15 12 BMI REGIONAL 6 BMI REGIONAL 9 BRITISH AIRWAYS 5 BRITISH AIRWAYS 13 BRUSSELS AIRLINES 6 BRUSSELS AIRLINES 14 CATHAY PACIFIC 21 CATHAY PACIFIC 27 CITY JET 5 8 CITY JET -28 10 COBALT AIR 11 COBALT AIR 17 DANISH AIR TRANSPORT 5 EASYJET AIRLINES 15 6 EMIRATES 18 EASYJET AIRLINES 5 ENTER AIR 20 EMIRATES 7 ETIHAD AIRWAYS 16 ENTER AIR 8 EUROPE AIRPOST 19 ETIHAD AIRWAYS 11 EUROWINGS 13 EUROPE AIRPOST 9 FINNAIR 14 EUROWINGS 8 FLYBE 13 FINNAIR 7 FREEBIRD AIRLINES 15 FLYBE 6 GAINJET 26 FREEBIRD AIRLINES 8 GERMAN WINGS 14 GAINJET 12 HAINAN AIRLINES 22 GERMAN WINGS 8 IBERIA EXPRESS 12 HAINAN AIRLINES 14 ICELANDAIR 16 IBERIA EXPRESS 8 IRAQI AIRWAYS 15 ICELANDAIR 8 JET2.COM 16 IRAQI AIRWAYS 8 K.L.M. 11 JET2.COM 8 LUFTHANSA 15 K.L.M. 5 MALAYSIAN AIRLINES 15 LUFTHANSA 7 MONARCH AIRLINES SCH 19 MALAYSIAN AIRLINES 2 NORWEGIAN AIR MONARCH AIRLINES SCH 8 17 INTERNATIONAL NORWEGIAN AIR 8 NORWEGIAN AIR SHUTTLE 14 INTERNATIONAL OMAN AIR 21 NORWEGIAN AIR SHUTTLE 7 P.I.A. 21 OMAN AIR 10 PEGASUS AIRLINES 16 P.I.A. 14 PREMIERE HANDLING 5 PEGASUS AIRLINES 9 QATAR AIRWAYS 19 QATAR AIRWAYS 12 ROYAL AIR MAROC 17 ROYAL AIR MAROC 8 RYANAIR 13 RYANAIR 8 6 SAS SCANDINAVIAN SAS SCANDINAVIAN 16 6 AIRLINES AIRLINES SAUDIA ARABIAN AIRLINES 24 SAUDIA ARABIAN AIRLINES 15 SINGAPORE AIRLINES 24 SINGAPORE AIRLINES 10 SWISS INTERNATIONAL AIR SWISS INTERNATIONAL AIR 14 7 LINES LINES THOMAS COOK AIRLINES 17 THOMAS COOK AIRLINES 13 THOMSON AIRWAYS 18 THOMSON AIRWAYS 22 10 TITAN AIRWAYS 21 TITAN AIRWAYS 10 TRADE AIR 24 TRADE AIR 8 TRAVEL SERVICE 24 TURKISH AIRLINES 9 TURKISH AIRLINES 17 UNITED 15 UNITED 20 VIRGIN ATLANTIC AIRWAYS 14 VIRGIN ATLANTIC AIRWAYS 21 VUELING AIRLINES 8 VUELING AIRLINES 15 Grand Total 8 10 6 Grand Total 15 19 13 Summary of Baggage Performance

Baggage Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Category Passengers Movements Bag Bag Missed % A 104,752 329 10 35 41 88% B 1,049,305 5747 18 30 920 84% C 221,124 2020 17 25 493 76% D 85,496 1632 13 17 264 84% Grand Total 1,460,677 9728 82%

Baggage Performance by Terminal

Terminal Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Description Passengers Movements Bag Bag Missed % Terminal 1 699,074 4048 18 31 850 79% Terminal 2 360,798 1904 16 32 402 79% Terminal 3 400,805 3776 15 21 466 88% Grand Total 1,460,677 9728 82%

Baggage SLA by Handling Agent

Ramp Handling Arriving Arriving Average Time to First Average Time to Last Volume Last Bag SLA Last Bag Agent Passengers Movements Bag Bag Missed % Asig (Handling 8,703 58 14 37 38 34% Agent) Aviator 181,204 864 15 31 158 82% Flight Support 6,293 53 16 29 7 87% Menzies 472,552 4341 16 24 806 81% Premiere Handling 52 1 13 15 0 100% dnata 47,151 115 13 12 40 90% Swissport 614,160 3490 17 29 590 83% Jet2 177,713 921 17 31 119 87% Grand Total 1,460,677 9728 82%