ANNUAL REPORT 2021 (HEAD OFFICE) INTERMEDICAL CARE and LAB HOSPITAL PUBLIC COMPANY LIMITED 442 Bangwaek Rd., Bangwaek, Phasi Charoen, Bangkok 10160 Tel
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ANNUAL REPORT 2021 (HEAD OFFICE) INTERMEDICAL CARE AND LAB HOSPITAL PUBLIC COMPANY LIMITED 442 Bangwaek Rd., Bangwaek, Phasi Charoen, Bangkok 10160 Tel. 02-865-0044-49 Fax : 02-410-4284 BRANCH OFFICE (1) 444 Bangwaek Rd., Bangwaek, Phasi Charoen, Bangkok 10160 Tel. 02-865-0044-49 Fax : 02-865-1545 BRANCH OFFICE (2) INTERMED MEDICAL CLINIC , PATHUMTHANI BRANCH 9/28 M.19, Khlong Nueng, Khlong Luang, Pathum Thani, 12120 Tel. 02-529-3536 BRANCH OFFICE (3) INTERMED MEDICAL CLINIC , AYUTTHAYA BRANCH 1/194-5 M.5, Khan Ham, Uthai, Phra Nakhon Si Ayutthaya, 13210 Tel. 035-331-218 BRANCH OFFICE (4) INTERMED MEDICAL CLINIC , SIAM EASTERN BRANCH 60/31-32 M.3, Map Yang Phon, Pluagdeang, Rayong, 21140 Tel. 038-891-841-2 BRANCH OFFICE (5) INTERMED MEDICAL CLINIC , CHONBURI BRANCH 117/12-14 M.6, Don Hua Lo, Muang Chonburi, Chonburi, 20000 Tel. 038-454-417-9 BRANCH OFFICE (6) INTERMED MEDICAL CLINIC , CHONBURI 2 BRANCH 126/11 – 13 M.3, Nong Tamlueng, Phanthong, Chonburi, 20160 Tel. 033-001-298-99 Content Vision, values, mission and business goals 2 Letter from the Chairman 3 Board of Director 4 Executive Committee 11 Organization Chart 13 Report of the Executive Committee 14 Report of the Audit Committee 15 Report of the Nomination and Remuneration Committee 16 Report of the Corporate Governance Committee 17 Report of the Risk Management Committee 18 Policy and Business Overview 19 Nature of Business Operation 24 Operation Marketing and Competition 32 General and Other Important Information 44 Risk Factors 47 Shareholder 52 Dividend Policy 63 Shareholding and Management Structure Corporate Governance 64 Corporate Governance 88 Corporate Social Responsibility 138 Internal Control and Risk Management 153 Related Transactions 155 Financial Highlights 169 Management Discussion and Analysis 170 Report of the Board of Directors on the Financial Statements 177 Independent Auditor’s Report 178 Financial Statement 182 ANNUAL REPORT 2020 IMH Page 2 Vision Inter Medical Care and Lab Hospital and its subsidiaries aim to be the leader in comprehensive on-site occupational medicine, and industrial hygiene examination services nationwide under the international standards. Value Precise, fast, impressive Mission M To meed the needs of our customers with exceptional, accurate, fast, and precise services according to academic and legal principles to enhance customer royalty on Inter Medical Care and Lab Hospital and its subsidiaries as their first choice. We have applied advanced technologies and medical innovations of health examination and industrial hygiene examination to achieve utmost efficiency and effectiveness for both customers and service provider. H Business Goal With over 20 years of experience in on-site health examination services, we aim to synthesize academic principles, experience, and technology to produce high-value health examination and industrial hygiene examination services which is suitable and of high quality in order to fulfill our commitment of “Ethics-led academia for expertise in industrial hygiene,” and to become the leading hospital in occupational health and industrial hygiene examination services that provides the largest number of on-site health examination services in Thailand. Intermedical Care and Lab Hospital Public Company Limited ANNUAL REPORT 2020 IMH Page 3 Asst. Prof. Dr. Thanavath Phonvichai Chairman of the Board In 2020, when the coronavirus disease (COVID-19) epidemic occurred, it is undeniable that the business operations of private hospitals have been affected just like any other business. But for the company Inter Medical Care and Lab Hospital Public Company Limited ("Intermedical Hospital") or IMH, we plan to deal with situations better than standard. Both in terms of screening, social distancing, and adjusting the action plan in accordance with “New Normal” such as home service, health check-up service, flu vaccination service, COVID-19 immunization service, both Drive- Thru and Home service in addition, there is a COVID-19 sterilization spray service to reduce the time of hospital service. All of this is for the convenience and safety of the customers which are well received. Enabling us to retain existing customers and new customers to this section as well In 2020, Intermed Hospital Has opened 1 additional branch office, namely Chonburi Branch 2 (A. Panthong) has opened for service from 25 September 2020 onwards for occupational health check-up services that are ready for pre-examination health. Health check back to work Examination according to occupational risk factors Health check after exposure to chemicals Or threats to health with a Walk Through Survey service provided by occupational medicine doctors With the standard of medical operating center with high quality and efficiency Certified by ISO 15189: 2012 and ISO 15190: 2003 medical laboratory safety. In addition, in 2020, Intermed Hospital Joins hands with Asoke Skin Hospital by managing the 4th floor of Asoke Skin Hospital to provide health check-up services targeting office and premium customers in the city center under the concept of "IMH ASOKE". I thank the Board of Directors. Executive Committee Including the management team, doctors, nurses, all employees That work together to provide care and care for those who receive care as if they were family members It has gained the trust of all stakeholders, namely customers, communities, government agencies, business partners, shareholders and suppliers. Throughout, we will strive to manage our business with morality. With transparency and with professional ethics in order to continue to grow in this business endlessly. ANNUAL REPORT 2020 IMH Page 4 Board of Directors As at 31 December 2020 02 01 01 Asst. Prof. Dr. Thanavath Phonvichai Dr. Sittiwat Kamkatwong Chairman of the Board / Chairman of the Director Audit Committee / 03 04 Miss. Poramaporn Pavarojkit Mr. Thibdee Mangkalee Director Director 05 06 Miss. Tiwaporn Kuntasuwon Mr. Warokart Tapasanant Independent Director Independent Director Intermedical Care and Lab Hospital Public Company Limited ANNUAL REPORT 2020 IMH Page 5 01 Asst. Pro. Dr. Thanavath Phonvichai Age : 55 Years Position : Chairman of the Board / Chairman of the Audit Committee / Independent Educational Background and Training Experiences • Doctor of Philosophy, Applied Statistics and Research Methods, • Former Member of the National Tourism Committee University of Northern Colorado, USA • Former Member of the National Food Committee • Master of Development Administration (Economic development - • Former Director of International Instituted for Trade and Economic planning, Good Honors), National Institute of Development Development (Public Organization) Administration • Former Director of Rubber Authority of Thailand • Bachelor of Economics (Financial Economics, 2nd Class Honors), Other current positions Ramkhamhaeng University Subsidiary Company • Board Nomination and Compensation Program, Class of 7/2019, IOD • None • Advanced Audit Committee Program, Class of 27/2017, IOD Listed Company • Successful Formulation & Execution Strategy Program, Class of • Director, Muang Thai Branch PCL. 26/2016, IOD • Director / Member of the Remuneration Committee / Independent • Director Certification Program, Class of 224/2016, IOD Director, PTT Plc. Singha Estate • Financial Statements for Directors Program, Class of 31/2016, IOD • Auditor / Audit and Remuneration Audit / Independent Director, • Director Accreditation Program, Class of 51/2006, IOD STA Plc. Phlapphachai City • Top Executive Program in Commerce and Trade (TEPCoT), Class 2, General companies or departments Commerce Academy, University of the Thai Chamber of Commerce • President, University of the Thai Chamber of Commerce • Executive Program (CMA), Class 16, Capital Market Academy Term of office • Top Executive Program in Energy Science (Energy Program), Class • 1 Year 4, Thailand Energy Academy Proportion of shareholding in the company includes shares of spouse • National Defense Course, Class 57, Thailand National Defence and minor children College • None Experiences Relationship between directors • Former Senior Vice President for Academic and Research Affairs, • None University of the Thai Chamber of Commerce Illegal offense in the last 5 years (retroactive) • Dean of Faculty of Economics, University of the Thai Chamber of • None Commerce Qualified by law and do not have prohibited characteristics according to • Former Member of the Economic and Academic Committee, Thai Chamberthe announcement of Capital Market Supervisory Board of Commerce • Yes Intermedical Care and Lab Hospital Public Company Limited ANNUAL REPORT 2020 IMH Page 6 02 Dr. Sittiwat Kamkatwong Age : 44 Years Position : Company Directors (Authorized signatory)/ Chief Executive Officer / Chief Executive Officer Educational Background and Training Experiences Experiences • Doctor of Philosophy in Business Administration (English Program), • Vice Chairman Siam Boromarajakumari Medical Foundation Institute of International Studies Ramkhamhaeng University • Member of the Audit and Monitoring Committee of the Bangkok Police • Master of Business Administration (MBA), California State University, Administration Fullerton • Chairman of the Audit and Monitoring Committee of Police Administration • Bechelor's degree in Banking and Finance (2nd Class Honors), Phra Khanong Police Station Assumption University (ABAC) • Chairman of the Audit and Monitoring Committee of Police • Director Accreditation Program (DAP), Class of 127/2016, IOD Administration Bangna Police Station