The Go-Ahead Group plc The Go-Ahead Group plc Annual Report and Accounts Registered Office for the year ended 27 June 2009 3rd Floor 41–51 Grey Street Newcastle Upon Tyne 2009 NE1 6EE Telephone 0191 232 3123 Facsimile 0191 221 0315 Annual Report and Accounts for the year ended 27 June 2009 The Go-Ahead Group plc Go-Ahead is one of the UK's leading providers of bus, Head Office rail and aviation services. 6th Floor 1 Warwick Row London Our devolved structure and local focus keep us on track SW1E 5ER to deliver efficient and high quality public transport. Telephone 0207 821 3939 Facsimile 0207 821 3938 Email
[email protected] www.go-ahead.com Directors’ Report: Group highlights 1 Business Review Today’s key issues 2 This section provides information about the Chairman’s statement 4 Group’s performance, including detailed reviews Group Chief Executive’s review 6 of each of our three divisions. It also contains background market information, the four core Our markets 8 elements of our strategy and our performance Our strategy 12 against Key Performance Indicators. Key performance indicators (KPIs) 13 Finance review and risk management 15 Operating review - bus 21 Operating review - rail 27 Operating review - aviation services 35 Corporate responsibility 38 Directors’ Report: Board of Directors 42 Corporate Governance Senior management 43 This section provides information about the Corporate governance 44 Board of Directors and senior management, in Audit, nomination and remuneration committee reports 51 addition to the governance framework under which the Group operates and the remuneration Directors’ remuneration report 53 arrangements for the Board of Directors.