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Volume 10 | Issue 6 | March 2020 | ì250 / $8 US A Profiles Media Network Publication www.cargonewswire.com

Cargolux celebrates 50th anniversary

The future Turkish of air cargo Cargo depends on Air Cargo continued its trust in more Demand Down 3.3% in steady growth digitization January 2020: IATA in 2019 CARGONEWSWIRE.COM world’s leading air cargo publication

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ì250 / $8 US Volume 10 | Issue 6 | March 2020 | A Profiles Media Network Publication www.cargonewswire.com Air Cargo Essential to

Cargolux Fight Against COVID-19 celebrates 50th anniversary Turkish The future Cargo of air cargo continued its depends on Air Cargo Demand Down 3.3% in steady growth The International Air Transport urgent measures to ensure that vital trust in more IATA in 2019 digitization January 2020: Association (IATA) and its members supply lines remain open, efficient and continue to support governments in effective,” said Alexandre de Juniac, their efforts to contain the spread IATA’s Director General and CEO. of COVID-19. Since the crisis began, Governments must see air cargo as air cargo has been a vital partner in an essential part of the fight against Volume 10 | Issue 6 | March 2020 delivering much-needed medicines, COVID-19 and take the following medical equipment (including spare actions: parts/repair components), and • Exclude air cargo operations DEVENDER GROVER in keeping global supply chains from any COVID-19-related travel Editor in Chief & Publisher functioning for the most time-sensitive restrictions, to ensure life-saving materials. This has been done through medical products can be transported GAURA G BAHL dedicated cargo freighter operations, without disruptions Group Editor utilization of cargo capacity in • Ensure that standardized measures JASMINE GROVER passenger aircraft and with relief flights are in place so that air cargo can Associate Editor to affected areas. continue to move around the world with Air cargo is also instrumental in minimal disruptions JYOTSNA MALIK transporting food and other products • Exempt air cargo crew members, International Sales Director purchased online in support of who do not interact with the public, RASIKA MATHUR quarantine and social distancing from 14-day quarantine requirements Events Coordinator policies implemented by states. • Support temporary traffic rights The dramatic travel restrictions and for cargo operations where restrictions RAJESH MAURYA collapse of passenger demand have may apply Head of Finance severely limited cargo capacity. IATA • Remove economic impediments, calls on governments to take urgent such as overfly charges, parking JITESH GANDHI Creative Director measures to ensure that air cargo will fees, and slot restrictions to support be available to support the global fight air cargo operations during these against COVID-19. unprecedented times Address changes and subscription “Over 185,000 passenger flights “Air cargo carriers are working order to [email protected] have been cancelled since the end of closely with governments and health January in response to government organizations around the world to PUBLISHED MONTHLY BY’ travel restrictions. With this, vital safeguard public health while also Profiles Media Network Pvt Ltd. cargo capacity has disappeared when keeping the global economy moving. BA-306, Tagore Garden it is most urgently needed in the Today, as we fight a global health war New Delhi 110027, India fight against COVID-19. The world’s against COVID-19, governments must Tel - +91 (124) 4000704 fleet of freighter aircraft has been take urgent action to facilitate air Mob- +91 98107 15900 Website : www.cargonewswire.com mobilized to make up this capacity cargo. Keeping cargo flowing will save shortfall. Governments must take lives,” said de Juniac.

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Volume 10, Issue 6, March 2020 RNI No. DEL/ENG/2011/38982. Cargo Newswire is Printed Published Edited and Owned by Devender Grover. Printed at G S Graphic Arts. A-18, Naraina Industrial Area,New Delhi - 110028. Editor: Devender Grover. All Rights Reserved. Reproduction in whole or part without written permission is strictly prohibited. All information is correct at the time of going to press but subject to change. Editorial material, views and Content may not be reproduced in any opinions expressed in Cargo Newswire are those of authors. Editor(s) assume no responsibility of any errors or omissions. Neither is any liability assumed resulting from the use of this information. The Publisher will not be responsible for any format without written permission from damage or loss caused by the late Publication, errors or failures of advertisements to appear. Products and services Profiles Media Network Pvt Ltd. mentioned are subject to change without prior notice.

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6 Trends: The future of air cargo depends on 20 AIRLINES: Virgin Atlantic Cargo targets a trust in more digitization bigger share of £20 billion UK- India Trade o ne of the great benefits of digitization is the Market with New Manchester-Delhi service ability for closer cooperation between suppliers, from October customers and their supply chain partners. This, Businesses moving £20 billion of trade between the in turn, increases the potential to respond more UK and India each year will enjoy a direct link to and quickly and efficiently when planned deliveries are from the North of England from October 2020 when delayed or major regional disruptions occur. Virgin Atlantic Cargo launches new Manchester-Delhi services. The route will see Virgin Atlantic fly to Delhi 12 AIRLINES: Turkish Cargo Pushes the from Manchester for the first time. Envelope with Pharma Transportation & Extensive Growth 31 AIRLINES: Unilode rolls out ULD digitalisation By successfully creating a “pharma corridor” reader network at all Swissport stations between over 400 termini, Turkish Cargo Unilode’s digital transformation programme won now carry pharmaceuticals to important and industry-wide recognition as the recipient of the certified destinations such as Mumbai, Brussels, IATA Air Cargo Innovation Award last year. The Istanbul, Singapore, Dubai, Basel, London, and solution enables to transmit data not only on Amsterdam. the geolocation of the ULDs but can also share other relevant information such as temperature, humidity, shock and light, using ULDs equipped with Bluetooth® digital tags and a network of Bluetooth® readers and mobile devices.

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34 AIRLINES: Cargolux celebrates 50th 46 Associations: IATA Updates COVID-19 anniversary Financial Impacts -Relief Measures Needed “Exactly half a century ago, Luxembourg’s IATA now sees 2020 global revenue losses for the national carrier Luxair, Iceland’s national carrier passenger business of between $63 billion (in a Loftleiðir, the Swedish shipping company scenario where COVID-19 is contained in current Salén and some private investors, founded markets with over 100 cases as of 2 March) Cargolux. “Since its inception, Cargolux has lived and $113 billion (in a scenario with a broader up to its now famous slogan ‘You name it, we fly spreading of COVID-19). No estimates are yet it’ – the embodiment of the Cargolux spirit.” available for the impact on cargo operations.

36 AIRLINES: Air Cargo Demand Down 3.3% in 51 Logistics: Etihad Cargo selects ECS January 2020: IATA group as Cargo Service Provider in Key January marked the tenth consecutive month of Asian, European and North American Markets year-on-year declines in cargo volumes. The air t he carrier’s renewed regional distribution cargo industry started the year on a weak footing. strategy is designed for it to lead its own sales There was optimism that an easing of US-China and commercial activities in select global cargo trade tensions would give the sector a boost gateways. The new solution enhances Emirates in 2020. But that has been overtaken by the SkyCargo’s current process, enabling the business COVID-19 outbreak, which has severely disrupted to automate approximately 6 million compliance global supply chains, although it did not have a checks each month. This will significantly improve major impact on January’s cargo performance. efficiency, while enabling Emirates to uphold the extremely high compliance standards that sit at the heart of its ethos.

cargo newswire / March 2020 www.cargonewswire.com 5 Trends

The future of air cargo depends on trust in more digitization

By Lionel Van Der Walt, President and CEO, Americas, PayCargo

6 cargo newswire / March 2020 www.cargonewswire.com Trends

n a time when major car companies without any assumptions about how other.Amsterdam Schiphol says that such as Jaguar Land Rover are shipping drugs work and without chemical groups the community it set up has led to more Iauto parts across the world in suitcases being labelled. cooperation, transparency and efficiency and huge quantities of perishable goods This meant it was not hampered by in the supply chain, helping to improve air are stranded at origin or destination pre-conceptions and could learn new cargo processes for all stakeholders. ports and airports, it is difficult to be patterns unknown to human experts. Hartsfield-Jackson Atlanta confident in any predictions for the next For some, this approach is hugely International Airport, which launched 12 months. exciting for the future. And they already its ACCS last year, is already seeing The COVID-19 (coronavirus) outbreak use it in a more human way by employing the benefits with a reduction in both has thrown thousands of programs experts from outside their own industry duplicate data entry work and excessive generating forecasts, planning and to challenge the norm. documentation. Truck congestion issues scheduling into chaos and its on-going For others, more wedded to legacy are also being addressed which helps effects will no doubt create an anomaly in systems, AI, big data and other speed both pick-ups and deliveries. air cargo statistics for decades to come. technology is a waste of time and money Our PayCargo payment platform is an IATA is predicting the first fall in – and, just as importantly, threatens jobs integral part of the system along with IT demand for air travel since the financial and even whole communities. experts Kale Logistics Solutions, giving crisis of 2008-09, with carriers in the It is vital, therefore, that companies all stakeholders real-time visibility of Asia-Pacific region hardest hit. And wishing to make the maximum use of payment status. although lower fuel costs will offset some new technologies ensure that their staff We have been very impressed with the of the losses, IATA expects airlines to cut use the full range of features of the concept and believe that these community capacity and, in some cases, routes. new tools /apps and realize it actually systems are the future of air cargo as One minor benefit: the general increases their skills and will help the they are the prime example of how public is suddenly realising that many business to grow and prosper, benefiting collaboration through trust and technology of the goods they use are carried in the employees as well as the bottom line. benefits all stakeholders. Co-operation bellyhold of passenger planes. Customers, too, may need persuading brings benefits in so many ways, with So, do events such as the coronavirus that new systems are better. For an greater visibility and shared knowledge mean that working to increase levels importer who has always judged his leading to new ideas and greater access of supply chain visibility and data team’s performance by the number to problem-solving solutions. It helps raise generation through digitization, AI of boxes coming in and out of the the bar for everyone. (artificial intelligence) and other means warehouse, the idea of deliveries direct Schiphol and Atlanta have even – to better predict future trends and from supplier to end customer can be established a renewed collaborative demand – is a waste of time? very intimidating. partnership, creating a new ‘trade and Or, maybe, access to the extra data, In the end it comes down to trust. logistics corridor’ between metro Atlanta and/ or interrogating it in different ways, Every player in the supply chain must feel and the Netherlands. This enables can help companies adjust more quickly confident that sharing their data does not exchange of data between the two hubs to the new circumstances and even take constitute a commercial risk – especially to facilitate end- to-end planning and advantage of them. where a supplier works for several capacity optimisation. One of the great benefits of digitization competitors. The air cargo industry will continue is the ability for closer cooperation And the customer must feel equally to face many challenges. Some, like the between suppliers, customers and their confident that the data and information coronavirus outbreak are unpredictable supply chain partners. This, in turn, they receive is accurate. Many would and others, like climate change and increases the potential to respond more argue that this is precisely what public attitudes to the whole air transport quickly and efficiently when planned digitization does much better, as everyone industry, are much more long-term. deliveries are delayed or major regional sees the same data at the same time, But, whatever happens, we believe disruptions occur. with the bottlenecks or points of failure the demand for air cargo will continue It would allow goods to be quickly much easier to identify – and so to fix. to grow, especially in markets such as rerouted and even delivered to a different Of course, trust is also at the heart of pharmaceuticals where the products will customer if needed, with all the necessary the Air Cargo Community System (ACCS) become more and more specialized with Customs and financial transactions which has been developing in Europe in shorter shelf-lives. changed as needed in real time. the last ten years and has recently been The best way to run an air freight The power of AI has recently been introduced in the US. operation is through greater use of demonstrated with the discovery of The ACCS allows shippers, airlines, digitization and to harness the power of a new type of antibiotic. The secret, trucking companies, customs brokers, AI and big data to help us improve our apparently, was to have the algorithm freight forwarders and cargo handlers to industry to become more competitive learn to predict molecular function communicate electronically with each and efficient.

cargo newswire / March 2020 www.cargonewswire.com 7 trends

ON Trends, Challenges and Opportunities in the Air Cargo Industry for 2020

hen the tide is at it is when the rest of the its lowest is when world is in chaos that we Wyou can best see shine. This is when we make the rocks that will still sink our greatest contributions your ship when the tide is in the lives of others who high. Difficult times are a count on our support. In blessing to those industries the cargo industry, we share that are ready to examine the unique ability to support their businesses and adapt. the transportation of life- Or you can just spend your saving shipments, and I take time shouting at the sea! immense pride in all the But we are better than that, ways our industry does this and it’s an honor to work together. Thank you for the alongside you, partners and important work your teams other airlines alike, as we are doing and for choosing to share a common goal of make a difference when the caring for people in their world needs you the most. times of greatest need. As an industry, we push the Rick Elieson, world forward and we pull President Cargo and VP the world together. Whether International Airport the challenges are economic, Operations: American geo-political, natural Airlines Cargo said: disaster, or a pandemic,

echnology and we’ve experienced the Jessica Tyler, innovation aren’t process of modernization VP Cargo Strategy buzz words, they are firsthand with our iCargo and Development: T necessities if we are going implementation. From American Airlines to exist in 10 years – all the start, we knew that it Cargo said: of us, in any industry. The wasn’t just about designing future belongs to those a better system. We had that can adapt, flex, and to be willing to change the create a culture where way we do things – to be people bring to bear their adaptable, to think about talent on moving teams, tomorrow and the next day. organizations and ideas For any of us to truly move into the future. It’s never forward it’s not enough been more crucial for the to simply implement new cargo industry to modernize technology: we have to do in order to meet and things differently. We have exceed the demands of the to change our own mindsets current consumer mindset, and shift our culture in and I’m excited to see order to take full advantage the evolution starting to of that technology. That’s happen across the industry how we will succeed as an in 2020. At American, industry.

8 cargo newswire / March 2020 www.cargonewswire.com airlines

l Ain based composite manufacturing pioneer highlights the ability to facilitate composite production Afor unmanned systems and showcase advanced technologies deployed across its ‘Made with Pride in the UAE’ aerostructures product portfolio Al Ain, UAE – 22 STRATA March 2020: Strata Manufacturing (Strata), the advanced STRATA composite aero structures manufacturing facility wholly- Outlines vision to expand owned by Mubadala Investment Company PJSC, has outlined its ability to expand production capabilities beyond traditional manufacturing capabilities aerospace at the Unmanned Systems Conference in Abu Dhabi. and highlights 4IR At the conference, which took place today, 22 nd March at Abu Dhabi National Exhibitions Centre (ADNEC), Ismail Manufacturing blueprint at Ali Abdulla, the CEO of Strata, a gold sponsor of the event, participated in a panel of industry experts emphasizing UMEX conference 2020 the Unmanned Systems’ role in supporting Multi-Domain Operations. The conference was held a day before the UMEX exhibition 2020, happening on the 23 rd -25 th of March at the same venue. “Strata has established itself as a trusted partner of choice for the world’s leading aircraft manufacturing efficiencies and quality.” added Abdulla. manufacturers and has since developed our capabilities Aiming to highlight the advanced engagement of missions to provide composite manufacturing to further industry and operations in the light of 4IR, the 4 th Unmanned verticals,” said Abdulla. Systems Conference hosted a world-class speaker line- “Our adoption and deployment of next-generation up, with industry leaders converging to discuss trends and technologies is a major contributor to our diversification and drivers, as well as opportunities and challenges poised expansion of Strata’s ‘Made with Pride in the UAE’ product to shape the future of unmanned systems and the 4IR.A portfolio. Strata’s strategy is focused on sustaining its long-established adopter of cutting-edge technologies, business by constantly investing in people’s capabilities and Strata works with leading aircraft manufacturers including new technologies; this has already made a positive impact on Airbus, Boeing, Leonardo, and Pilatus. Based at Nibras Al Strata’s operational blueprint. We have witnessed at Strata’s Ain Aerospace Park, Strata supports the development of a manufacturing facility how Fourth Industrial Revolution leading aerospace hub in Abu Dhabi as part of the emirate’s solutions complement our current workforces to improve economic diversification initiatives.

cargo newswire / March 2020 www.cargonewswire.com 9 airlines

First Seoul-Budapest cargo flight launched

udapest Airport welcomed the first direct Seoul- Budapest cargo flight today; Korean Air’s Boeing B777F type cargo aircraft taxied to the apron of BUD’s logistics base at 10:40. The aerial connection is not only an excellent opportunity for the large Korean companies operating in Hungary, but will also constitute a significant competitive advantage for the Hungarian economy in the import-export market. Korean Air, one of the largest cargo airlines in the world, has opened a direct cargo flight between Seoul and Budapest. The Boeing 777F type aircraft flying the first scheduled South Korean cargo flight to Budapest was welcomed today on the apron of the BUD Cargo City, Budapest Airport’s new, recently opened logistics base. Going forward, the flight will commute First Seoul-Budapest cargo flight launched on the Seoul-Budapest-Frankfurt-Seoul route twice a week. South Korea became the largest investor in Hungary last The carrier will also launch a passenger flight to the South year. The factories of numerous companies significant from Korean capital on 23 May, which will operate three times the perspective of air cargo, such as Samsung Electronics, a week between Budapest and Seoul during the summer Samsung SDI, Hanon Systems, SK Innovation and Doosan, schedule. are located at a transportation distance of just 1.5–2 hours

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“Korean Air’s new scheduled cargo flight and the direct Soul-Budapest passenger service to be launched in May further strengthen commercial and diplomatic ties between Hungary and South Korea” – said H.E. Kyoosik Choe, the ambassador of South Korea to Hungary. O“ n behalf of the embassy, we will do everything we can to ensure that these new aerial connections should be successful, for both countries” – he added. “I am very confident, our cooperation will lead our business to connect and both economies to make a fruitful result. Furthermore, Incheon airport is becoming a major hub for cargo traffic in East Asia and Budapest will take advantageous position in the Central European market” – said Jeong Soo

from the BUD Cargo City. The new flight will provide new, efficient and high-quality transport solutions for these businesses, as well as efficient transportation opportunities for small and medium-sized Hungarian enterprises to Korea and into Korean Air’s entire network, via Seoul. Levente Magyar, deputy minister at the Ministry of Foreign Affairs and Trade emphasized during the flight inauguration ceremony: “2019 was a special year in relations between Hungary and South Korea. The two countries celebrated the 30th anniversary of establishing formal diplomatic relations, and South Korea became the largest investor in Hungary, implementing projects to a value of 2.5 billion EUR, which is nearly half of the total investment portfolio. Trade also increased by one-third, compared to the previous year,” the deputy minister said. after its opening” – said Dr. Rolf Park, Managing Vice President for “Budapest being added to the Schnitzler, the CEO Budapest Airport. Europe of Korean Air. map of Korean Air’s passenger and “The direct aerial connection is not In January 2020, Budapest Airport cargo flights is a real milestone in the only a huge advantage for Hungarian opened its new cargo base, the BUD history of Budapest Airport. We are and international companies, but also Cargo City, which increases the especially proud to welcome a new an opportunity for Hungary and the airport’s total cargo handling capacity airline customer to the BUD Cargo Hungarian capital airport to become to 250 000 tons per year, with its City, the cargo hub of Central and the number one cargo hub in the world-class infrastructure and favorable Eastern Europe, just over a month region” – he added. location.

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harmaceutical transportation requires an extra level of care Pand takes some special know- how to ensure products make it to their destination in a timely manner without being damaged. Turkish Cargo, a brand with a high level of expertise in this field and who are certified by global aviation authorities, are helping to keep the world healthy by carrying pharmaceuticals between key destinations. By successfully creating a “pharma corridor” between over 400 termini, Turkish Cargo now carry pharmaceuticals to important and Turkish Cargo certified destinations such as Mumbai, Brussels, Istanbul, Singapore, Dubai, Basel, London, and Amsterdam. Pushes the Envelope with Arguably, transporting pharma payloads is more important than Pharma Transportation & manufacturing them, as it enables these lifesaving medications to make it to where they are needed most. Extensive Growth In many cases, pharmaceuticals are delicate and sensitive to temperature fluctuations, not to mention the fact they can also be expensive. As such, The Cold Chain active and passive. Active cold chain they require special precautions. Cold supply chain logistics refers to all means having built-in cooling units Turkish Cargo understands that from aspects of the supply chain including designed to keep the entire cargo area the factory to the point of delivery, a transportation, storing, and distributing at a constant temperature. Passive cold pharma product’s integrity and quality refrigerated and frozen goods. There chain refers to polystyrene packaging must be maintained. They also know are several steps in the cold chain with ice or dry ice to keep the products when carrying these cargos, time is of logistics process, and there are two cold. However, the latter presents a the essence. methods of cold chain transportation; problem with temperature-sensitive

12 cargo newswire / March 2020 www.cargonewswire.com airlines

products like pharmaceuticals, as it pharmaceutical transportation we also been awarded the “GROUP A could allow the products to get too carry out from Atatürk and Istanbul TAPA (Transported Asset Protection hot, too cold, or even to freeze, thus Airports is certified by global air cargo Association) FSR” certificate, which damaging them during transport. authorities and thus holds the IATA was originally founded to reduce loss Turkish Cargo knows that when it CEIV certificate within cold chain in the international supply chain. TÜV comes to moving pharmaceuticals, integrity regulations.” Rheinland, providing independent audit temperature control is the top priority. Operating in 15 stations that hold services in terms of quality and security A slight change in temperature, even the IATA CEIV (Center of Excellence has issued this certificate for Turkish of just 2 degrees, can ruin pharma for Independent Validators) certificate, Cargo’s cargo facilities at Istanbul and products. They recognize temperature Turkish Cargo has also completed the Atatürk Airports. regulation is crucial and it is imperative IATA CEIV Pharma certificate renewal Considered very important by that the cold chain is never broken. process for Atatürk Airport and is numerous international companies, Speaking on behalf of Turkish Cargo’s operations, Mr. Turhan Özen, Turkish Airlines Chief Cargo Officer said, “While maintaining Turkish Cargo knows that our successful Dual Hub operations, we carry out the land transports when it comes to moving between two airports by using active pharmaceuticals, temperature temperature-controlled vehicles that hold all the necessary international control is the top priority. A certificates to preserve the cold chain integrity. Furthermore, the natural slight change in temperature, hub Istanbul, which is at the center of even of just 2 degrees, can ruin gravity of the air cargo trade, provides the appropriate climate conditions for pharma products. the time and temperature-sensitive { } cargo transportation throughout the year.” The cold chain is big business. qualified for the same certificate for the GROUP A TAPA FSR certificate According to information from Istanbul Airport (IST) as well. The has been accepted by global Pharmaceutical Commerce, cold chain global air cargo brand, which serves producers, logistics service providers, logistics for pharmaceuticals is a in 14 stations that hold the EU’s transporters, law enforcement bodies, $12.6 billion worldwide industry. Cold Good Distribution Practice certificate, and other shareholders worldwide. chain logistics for pharmaceuticals also carries out its pharmaceutical Having more than 650 members, TAPA has an 8-9 percent per year growth transport operations in 40 stations includes the world’s leading producers, rate. This lucrative market is attractive that hold a QEP (Qualified Envirotainer logistics service providers, and to logistics service providers, but Provider) certificate and ensures transporters. temperature-sensitive pharma products active temperature control between like plasma, narcotics, and other destinations that are thousands of Turkish Cargo Keeps Growing perishables require special handling kilometers away from each other. Presently, Turkish Cargo are the fastest and care, and therefore certifications Maintaining its operations in growing air cargo brand thanks to by governing authorities must be compliance with the global air cargo their worldwide flight network. The obtained. standards in 126 countries around thriving company keeps raising their the world, Turkish Cargo offers active success bar by combining its broad Certified by Global Air Cargo solutions for medicine consignments range of services and operational Authorities through its storage areas within the capabilities with Turkey's unique The pharmaceutical industry works temperature range of -20/+25° C that geographical advantages. According to under tight regulations, as does the air meets high-quality standards along the international air cargo information cargo industry. Turkish Cargo knows the with temperature-controlled wide-body provider WACD's recent data, rules for transporting pharmaceuticals and cargo aircraft. Turkish Cargo has grown significantly and comprehends how to get it right by achieving a tonnage increase of each time. Mr. Özen spoke of the Further Achievements 7.1 percent in a sector wherein the company’s recent achievements with In addition to the successful global air cargo market shrank by -4.4 regards to their accreditations; “The certifications, Turkish Cargo has percent. (December - cumulative)

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“Together with our flag-carrier master brand Turkish Airlines, we aim to become one of the top three air bridges of the world.” On the basis of the tonnage sold, the successful air cargo brand has grown by 17.1 percent in North and South America, 14.1 percent in the Far East Region, 9.7 percent in South Cargojet Western Europe, 4.7 percent in the Middle East and South Asia, and 7.1 percent in Africa, thus achieving positive results in all regions wherein it provides air cargo service, and kept growing steadily in these regions.

Global Presence The global air cargo brand recently participated in Logitrans, Turkey’s most extensive international transportation and logistics fair, for the 11th time. The carrier had on display a 155m 2 wide stand area in the fair organized in CNR Announces Strong Fourth EXPO Istanbul Fair Center on November 13-15. Turkish Cargo met business partners and event participants during Quarter And Year End Results this time. The Logitrans fair hosted argojet Inc. recently announced decrease in fuel costs. “Cargojet approximately 150 firms composed financial results for the fourth continued to produce strong revenue of the representatives of cargo Cquarter and year ended and EBITDA growth in 2019,” said Ajay agencies, automotive producers, December 31, 2019. Virmani, president and chief executive. air cargo firms, airport and harbor Cargojet recorded a 7% year-on-year “We remain focused on executing our authorities, IT service providers, increase in revenues in 2019, helped strategy and are driving growth in customs authorities, logistical in part by a strong end to the year. The each of our lines of business. “Once associations, logistical schools, Canada-based freighter operator saw again, we handled record volumes for the representatives of international revenues for 2019 reach C$486.6m, 2019 peak season while delivering logistical publications, and over 15 adjust earnings before interest, tax, exceptional service to our customers. thousand visitors. depreciation and amortisation (EBITDA) “Our efforts to prudently manage Turkish Cargo, within the were up 21.9% to C$119.2m but net costs are yielding better margins and scope of Atlas Logistics Awards, earnings were down 42.6% to C$11.6m. we continue to optimise our fleet organized for the 10th time this The increase in revenues and utilisation.” year; was awarded the first prize adjusted EBITDA were driven by a Cargojet operates its network across in the “International Air Carrier” record peak season and improvements North America each business night category and the Jury Special Award in its domestic network volumes and serving 15 major cities, and selected for ‘Dual Air Cargo Hub Solution’ ACMI business, while the all-in charter international destinations. Cargojet and ‘Mission Rescue’ projects. business saw a decline in revenues on owns a fleet of 26 aircraft. Participating in international fairs 2018 levels. Net profits were affected Cargojet is Canada’s leading provider regularly, the company aims to by C$25.5m increase in depreciation, a of time sensitive premium overnight broaden their horizons by seeking C$2.5m increase in heavy maintenance air cargo services and carries over out new customers. Turkish Cargo amortisation, a C$3.4m increase in 8,000,000 pounds of cargo weekly. now provides air cargo service in over maintenance costs, a C$5.4m increase Cargojet operates its network across 300 destinations, and while growing in crew costs, and a C$0.6m increase in North America each business night steadily, they aim to be one of the top commercial and other costs. serving 15 major cities, and selected five air cargo brands of the world in This was partially offset by a C$3.7m international destinations. Cargojet 2023. decrease in aircraft costs and a C$8.9m owns a fleet of 26 aircraft.

14 cargo newswire / March 2020 www.cargonewswire.com airlines Silkway West Airlines

he current corona finding the right pattern keeps up China flying epidemic is having to keep up the operation Ta significant impact throughout. Together with on the air cargo industry. our international teams, However, in order to we have managed to maintain the business of demonstrate a solitary unity the customers, Silkway towards our colleagues West Airlines has kept and customers, which I am its scheduled and charter really proud of. As a result flights throughout those of our ongoing operation challenging and turbulent our activities just have been times. broadcasted China-wide With more than 20 flights on CCTV Channel 1 and weekly connecting China as well through other TV with its global hub in Baku, stations,” adds Mr. Meier. Silkway is performing its Even before the offices in operation through a mix Shanghai, Zhengzhou and of charter and scheduled Tianjin could be reopened, flights. The flights will be the employees worked operated in accordance with in-home offices to ensure recommendations from the that the airline could offer WHO and other regulatory its services with as few understanding of our network is up and running. bodies as well as Silkway’s restrictions as possible. partners as this is a real Markets in North America, own restrictions including no “Of course it is currently special situation. And of Europe, The Mideast, South crew layovers in China. a daily challenge to course, we are very much Asia, South East Asia, Japan “We have decided to manage the imbalances focused on our operations and Korea are been served honor the loyalty of our BSA of the various trade lanes to and from China but I shall on fully-fledged bases”, says (Blocked Space Agreement) but we do count on the emphasize that our global Wolfgang Meier. customers also throughout difficult times. Therefore we have not followed the way in cancelling all our scheduled flights by operating just charters as we think that on the long run it will bring us even closer to our partners. We are a forwarders airline and we will further expand on those relationships by enhancing the group of close partners,” says Wolfgang Meier, CEO/ President of Silkway West Airlines. “In addition, we would like to thank our pilots and the entire team in being the utmost cooperative in

cargo newswire / March 2020 www.cargonewswire.com 15 airlines

as premium pay, for those segments into and out of China. “We have been working very cooperatively with the pilots and the entire team and the union leadership. So my shout out to them.” He added: “There have been some Atlas Air cancellations in the interim period, but expects China demand also those voids have been picked up by some of the charter activity, which we expect to continue, if not accelerate, surge over coming weeks when the surge happens.” He expects the surge to continue even once passenger airlines start bringing capacity back into the market. “Even when the commercial belly tlas Air Worldwide is expecting a Chinese New Year break in order to help capacity comes in to the marketplace, surge in cargo over the coming contain the coronavirus outbreak. there is still going to be a tremendous Aweeks as Chinese factories Meanwhile, passenger carriers amount of demand given the significant continue to return to full operation operating to China have cut capacity as setback that manufacturing has following the extended Chinese New demand has weakened. experienced. Year holiday closure. Dietrich said that Atlas is well “And it’s not going to change Speaking shortly after announcing positioned to take advantage of any overnight, when some of the commercial its fourth quarter results, chairman surge in demand. carriers resume service and looking ahead, and chief executive John Dietrich He said: “Significantly, we worked I don’t have all of the dates, but some of said that the group was getting a “lot together with the union to enter into a the commercial carriers have pushed into of calls from some very experienced memorandum of understanding. April before they’ll resume service and knowledgeable shippers, freight “We are taking volunteers for any “So you’re talking about that period forwarders and brokers”. flying in and out of China and, working of time before it even returns and that Factories in China remained closed together with the union, we have pent-up demand potentially building for an extended period after the implemented some programmes, such which favours maindeck freighters.”

16 cargo newswire / March 2020 www.cargonewswire.com airlines

ccording to the international air cargo information provider WACD’s December Adata (cumulative), the global air cargo brand Turkish Cargo, which serves 127 countries of the world, grew significantly by achieving a tonnage increase of 7.1 percent in a sector wherein the global air cargo market shrank by -4.4 percent. According to WACD data; Turkish Cargo, which has the largest growth rate among the top 10 airlines, rose to 7th place in the international air cargo industry and increased our global market share to 4.1 percent.

Turkish Cargo keeps growing in Far East and America markets On the basis of the tonnage sold, the successful air cargo brand has grown by 17.1 percent in North and South America, 14.1 percent in the Far East Region, Cargo 9.7 percent in South Western Europe, 4.7 percent in the Middle East and South Asia, and 7.1 percent in Africa, thus achieving positive results in all regions continued wherein it provides air cargo service, and kept growing steadily in these regions. In addition to the Turkish Airlines' cargo carrying capacity, Turkish Cargo performs direct its steady cargo flights to 88 destinations with its cargo aircraft fleet and has achieved a sustainable growth through its current infrastructure and newly made growth in investments. Turkish Cargo continues to increase its capacity through successful operations in over 300 destinations covered by its current flight network. Serving 321 destinations in 127 countries, the successful air cargo brand reaches new heights by combining its broad range of services and operational capabilities with Turkey's unique 2019 geographical advantages.

cargo newswire / March 2020 www.cargonewswire.com 17 airlines Zeal Global Group honored as ‘Emerging Cargo

General eal Global Group Co-Founder & Director, announced today that Zeal Global Group said, “It Sales Agent Zit has been conferred is a great honor for us to be with the title of ‘Emerging conferred with this award at Cargo General Sales Agent the global industry platform, of the year of the year 2020’, presented Air Cargo Show 2020. It is at the 8th edition of the a testimony to our constant most prestigious award efforts to excel in what 2020’ ceremony of the industry, we do and it will definitely ‘Air Cargo Show 2020’ on act as an impetus to the 26th March 2020 at Grand company’s performance Hyatt Ground, Santacruz, and our future endeavors. Mumbai. The event witnessed great at Air The company was participation from well- recognized for its continued established international strength and exemplified exhibitors, trade visitors Cargo India capabilities showcased in and delegates from across the past 1 year, under their the globe. We express 2020 business domain of Cargo our deep gratitude to the GSA (General Sales Agent). distinguished jury and the Zeal Global Group has been organizers of the show for relentless by taking actions this recognition.” by introducing innovative The 8th edition of AIR methods and ideas in the CARGO INDIA was organized industry. The passion and by MesseMunchen India enthusiasm of the team which offered industry has proved great results stakeholders three days of for the organization. The knowledge sharing, informed company is handling over opinions and business 435 fights a month and has opportunities through a a worldwide network spread dedicated programme across 65 Countries with10 drawn, keeping the offices in India and 5 located participants in mind. It took overseas. place from 25th to 27th Speaking on receiving March 2020 at Grand Hyatt the honor, Mr. Nipun Anand, in Mumbai.

18 cargo newswire / March 2020 www.cargonewswire.com airlines

InstoneAir and LG Bloodstock fly nstoneAir has been working closely Further valuable races are being staged with Luck Greayer (LG) Bloodstock competitors over the 2 days of top racing. IShipping, combining their bloodstock Following the most significant event transportation expertise to support the in the history of horse racing in Saudi world’s most valuable horse race, The to Saudi Arabia, InstoneAir will also be involved Saudi Cup, which takes place in Riyadh in transporting the horses back home this month and offers prize money of Arabia for after racing, with some also going on to $20 million. compete in The Dubai World Cup races The first competitors arrived safely at the end of March. in Saudi Arabia onboard a Kalitta Air the world’s Jeremy Instone, Managing Director Boeing 747 chartered by InstoneAir of InstoneAir, one of the world’s leading for flights from Los Angeles and Fort richest specialists in the air transportation of Lauderdale. The flights represent horses, said: “We are extremely proud to the first outings for InstoneAir’s new be working with LG Bloodstock, Saudia European Aviation Safety Agency horse race Cargo and Arabian Horse Flights, our (EASA) certified collapsible Airstables, partner in Saudi Arabia, to ensure the which combine the highest standards success of the first Saudi Cup. The race of equine safety and comfort with will attract a global audience and is very improved cost efficiencies for the Organized by The Jockey Club of important in supporting the Kingdom’s repositioning of empty Airstable horse Saudi Arabia, the race is expected goal of becoming a leading player on stalls. to field a maximum of 14 elite racing’s world stage. With over 6,000 Working closely in partnership with thoroughbreds. Held over a distance of horses a year being safely transported to Saudia Cargo, InstoneAir and LG have nine furlongs at Riyadh’s King Abdulaziz and from international sporting events also been entrusted with moving elite Racetrack, the race offers a $10 million using our EASA-approved Airstables, racehorses from London Stansted, prize to the winning horse, plus a we are confident these elite, high- Shannon, Liege, Dubai and Hong Kong in further $10 million to be shared by value thoroughbreds will arrive in peak readiness for the race on 29 March. those finishing down to the tenth place. condition, ready to make racing history.”

cargo newswire / March 2020 www.cargonewswire.com 19 airlines Virgin Atlantic Cargo targets a bigger share of £20 billion UK- India Trade Market with New Manchester-Delhi service from October

usinesses moving £20 billion of anniversary of flying to India. With over greater. India is now the world’s trade between the UK and India 100m kilos of imports and exports fifth-largest economy and the UK Beach year will enjoy a direct link moving between the UK and India by is one of its biggest and fastest- to and from the North of England from air each year – including high volumes growing trading partners for products October 2020 when Virgin Atlantic of vegetables, fresh fruit, spices and such as technology and automotive Cargo launches new Manchester-Delhi apparel – Virgin Atlantic is excited to components, pharmaceuticals and services. The route will see Virgin be able to offer their customers more fresh produce as well as other general Atlantic fly to Delhi from Manchester choice than ever before. The new route cargoes. The launch of direct flights for the first time. Starting on 26th will also provide quick and seamless to India from Manchester this October October, the airline will operate three connections for customers in the US will give exporters and importers more A330-200 flights every Monday, to access India’s buoyant market. choice in addition to the three times Thursday and Saturday as part of its Virgin Atlantic currently operates from daily services we will be operating growing commitment to the Indian New York JFK, Atlanta and Orlando to ex Heathrow, offering exciting new market. Manchester and will relaunch seasonal growth opportunities for us and our Last October, Virgin Atlantic services from Las Vegas on 29th March customers.” commenced daily Heathrow-Mumbai and Los Angeles from 24th May. VS318 will depart Manchester at services and, on 29 th March will Dominic Kennedy, Managing 16:40, landing the next morning in introduce double daily flights to Delhi Director of Virgin Atlantic Cargo, said: Delhi at 06:05. The return service, the from Heathrow. This expansion comes “Business opportunities between VS319, will depart on a Tuesday, Friday or as the airline celebrates the 20 th the UK and India have never been Saturday at 08:10 landing back at 12:10.

20 cargo newswire / March 2020 www.cargonewswire.com airlines

Eurogate TAP Air Cargo Logistics joins cargo.one platform Obtain HACCP Certification

Eurogate Logistics have today announced that they have been certified for HACCP as of March 28, 2020.

he certification acknowledges that we have implemented, AP Air Portugal (TAP), the “Tmaintained and fully use a country’s flagship airline, has food quality and safety management Tentered into a partnership with system that meets the requirements of cargo e-booking platform cargo.one. HACCP for the transport of goods and The digital platform will be domestic and international forwarding connected with TAP’s cargo system in services. We decided to obtain this the second quarter of this year. certificate following the needs of our The partnership will provide TAP key clients and the market needs as with access to cargo.one’s customer services senior manager at TAP Air a whole. We have reviewed, verified base and a faster channel to market for Cargo, added: “We are increasingly and adjusted our procedures and new cargo products. interested in providing new cargo our employees have been properly It will also provide TAP with digital products to our customers and will trained to comply with the new HACCP capabilities, such as online distribution leverage cargo.one as a distribution certification procedures.” a statement and dynamic pricing, as well as channel for those. read. reinforcing “operational efficiency “The platform represents an “Hazard Analysis and Critical and day-to-day service quality of the excellent channel for effectively Control Points (HACCP) is a systematic airline”. marketing products to freight preventive approach to food safety Moritz Claussen, managing director forwarders with fast lead times, from biological, chemical, physical of cargo.one, commented: “We are better exposure, and less complicated hazards and more recently radiological delighted that the TAP Air Cargo processing than with traditional hazards in production processes team has selected cargo.one to help channels. that can cause the finished product drive their extraordinary growth and “Time to market is absolutely critical to be unsafe and designs measures transformation. to us, as we understand that together to reduce these risks to a safe level. “At cargo.one we strive to work with with excellent access, and unique user In this manner, HACCP attempts to the most forward-thinking airlines experience these are key attributes avoid hazards rather than attempting around the globe. TAP Air Cargo has towards complete customer centricity.” to inspect finished products for the an outstanding team, that has shown Numerous leading airlines are effects of those hazards. The HACCP foresight to embrace technology in already connected with and distribute system can be used at all stages of order to drive growth and to put its their air cargo capacity on cargo.one. a food chain, from food production customers first.” The platform is also used by more than and preparation processes including Bernardo Nunes, product and 400 freight forwarders. packaging and distribution etc.”

cargo newswire / March 2020 www.cargonewswire.com 21 airlines

Unilode and OnAsset announce Managed Interoperability™, the world’s first global, aviation-compliant Bluetooth® roaming network

and compliance pedigree of the network are foundational considerations and ease of business is also a core focus, so Managed Interoperability™ bundles all the facets of integration together. Including a thorough review of regulatory compliance, security, encryption, authentication, messaging protocols and device performance, Managed Interoperability™ covers the integration process from A to Z as part of the service. Mr. Benoît Dumont, Unilode CEO, said: “Customers have been asking for interoperability in the network for some time. We are happy to offer access to our reader infrastructure to anyone who has a Bluetooth® tag that meets the extremely high standards of the aviation industry and supports best-in- nilode Aviation Solutions, multi-sensor digital tags, continuously class security and encryption. We won’t the leading global provider collecting location, temperature, let just any device on our network. Uof outsourced Unit Load humidity, motion, shock and light data There are a lot of inferior products on Device (ULD) management and repair to provide powerful insights into the the market and we want customers to solutions and winner of the 2019 status of Unilode’s digitally-enabled know that they can trust and rely on IATA Air Cargo Innovation Award for fleet and its customers’ cargo and data provided by Unilode – this is why its digital transformation programme, passengers’ baggage. Augmented by we are bringing a more comprehensive and OnAsset Intelligence, the leading a mobile app that allows any iOS or solution with Managed Interoperability™ provider of supply chain tracking and Android device to become part of the to the market.” monitoring solutions, are announcing reader network, Unilode has created Mr. Adam Crossno, OnAsset the launch of the world’s first aviation- a powerful, flexible and standards- Intelligence CEO said: “OnAsset is compliant Bluetooth® roaming network. based network that the company is pleased to support Unilode in taking This development follows in the path now opening for the benefit of all this next big step in digital evolution. of a variety of digitally-enabled services stakeholders in the aviation value chain. We know the market likes choices, recently brought to market by Unilode. Serving the aviation industry is and we know that Unilode’s customers In the process of building the world’s particularly challenging due to the highly demand the best, so we are excited to largest fleet of connected aviation regulated and fast-paced nature of the help realise this vision for the world’s containers and pallets, Unilode has been business. With compliance and safety largest interoperable Bluetooth® rapidly rolling out a global infrastructure always being key concerns, it requires network. Innovation like this isn’t easy, of readers at key airports using more than just a network. As part of the especially in the aviation industry, so OnAsset’s SENTRY 500 FlightSafe® service, not only is access to the network we are focused on doing it right. We are device, a fully aviation-compliant and provided, but a full suite of services to using all our expertise and experience airline-approved Bluetooth® 5 reader. validate and onboard new devices are to help Unilode set the gold standard in These readers capture data from included. Ensuring the security, integrity delivering these new services.”

22 cargo newswire / March 2020 www.cargonewswire.com airlines

“The kindness of Qatar fully reflects the fraternal friendship the Qatari Cargo Convoy Departs government and the people of Qatar have for the Chinese people. It is also to China Carrying Medical a symbol of Qatar’s internationalism, and a symbol of solidarity among the international community to stand Supplies Donated by Qatar together in the face of difficulties. On behalf of the Chinese government and Airways for Coronavirus Relief the Chinese people. I would like to extend our most sincere thanks to the brotherly Qatari people.” Today’s convoy follows an earlier batch of critical medical relief aid transported by Qatar Airways Cargo to Shanghai on 2 March 2020. The shipment included 100,000 medical- grade N95 respiratory masks and 2,700 medical-grade disposable latex gloves, providing essential protection to healthcare professionals working around the clock at hospitals in Hubei Province, the epicentre of the virus. The airline is planning to transport additional donations in the coming weeks. The ‘Green Channel’ initiative for complimentary air transportation was Convoy of five aircraft made up of two Boeing 747F and three announced jointly by Qatar Airways Boeing 777F carrying approximately 300 tonnes of medical and the Chinese Embassy in Qatar on supplies free-of-charge to Beijing, Shanghai and Guangzhou 7 March 2020. Qatar Airways is the first international airline to volunteer emergency relief flight delivery. ,500,000 face masks and position where we are able to provide Qatar Airways is also working closely 500,000 bottles of hand sanitizer immediate humanitarian support with the World Health Organization 2have been donated by Qatar through the provision of aircraft and and local authorities worldwide to Airways donating medical supplies as well as safeguard the health and safety of its Five Qatar Airways Cargo freighters coordinating logistical arrangements. employees and passengers. Its modern departed to China today carrying By working with the Chinese fleet is protected with High-Efficiency approximately 300 tonnes of medical Embassy in Qatar we hope our combined Particulate Air (HEPA) filtration supplies donated by the airline to efforts can help limit the spread of this systems, eliminating 99.97% of fine support Cornavirus relief efforts. The virus, ease the burden on local medical airborne particles from circulating air in five flights departed one after the personnel and provide relief to the cabins, greatly restricting the spread of other bound for Beijing, Shanghai impacted communities in China.” airborne fungi, viruses and bacteria. and Guangzhou as part of Qatar Ambassador of the People’s Republic Qatar Airways operates a modern Airways’ voluntary offer of free air of China in the State of Qatar, H.E. Mr. fleet of more than 250 aircraft via cargo transportation for medical relief Zhou Jian, who attended the convoy’s its hub, Hamad International Airport aid organised by Chinese Embassies departure along with Qatar Airways’ (HIA), to more than 170 destinations and Consulates worldwide to fight the GCEO, said: “At this critical moment worldwide. The world’s fastest-growing coronavirus emergency. when Chinese people nationwide are airline will add Osaka, Japan; Santorini, Qatar Airways Group Chief Executive, fighting against the Coronavirus, Qatar Greece; Dubrovnik, Croatia; Almaty His Excellency Mr. Akbar Al Baker, said: Airways has opened a “Green Channel” and Nur-Sultan, Kazakhstan; Accra, “When this crisis began, we knew we for donating and transporting medical Ghana; Cebu, Philippines; Lyon, France; had to contribute to support our friends supplies to China. This is a channel of Trabzon, Turkey; Siem Reap, Cambodia in China. As one of the leading air cargo love, friendship, solidarity and hope. We and Luanda, Angola to its extensive carriers in the world, we are in a unique are deeply grateful for that. network in 2020.

cargo newswire / March 2020 www.cargonewswire.com 23 airlines

Etihad Airways celebrates years of flying to India 15 India is the airline’s largest market outside UAE tihad Airways (Etihad), the choice and more travel options between Kolkata, Kozhikode, Mumbai and national airline of the United Abu Dhabi and key destinations across Thiruvananthapuram, connecting each EArab Emirates, hosted an event its network. The cities of Delhi and of these gateways to international for frequent flyers and key trade, Cochin rank second and third, with the destinations throughout the Middle government, and media partners airline carrying over 3.2 million and 2.3 East, Europe, North America, and as part of its ongoing activities to million passengers on these routes Africa. celebrate 15-years of flying to India. respectively over the years. Etihad has London is the most popular The airline began operations in India also added a fourth daily frequency on destination after Abu Dhabi, and is in September 2004 and it has grown its Delhi - Abu Dhabi route, to meet the amongst the top five destinations to become its second-largest market high demand on this sector. from eight of the airline’s ten Indian after the UAE, carrying over 18 million As a result of its optimised schedule gateways. Etihad Airways operates four passengers to and from the country. of non-stop flights between the United daily services to London Heathrow from Mumbai was the first route in Arab Emirates and India, appealing Abu Dhabi, providing optimised timings the country to be served by Etihad to greater numbers of point-to-point and easy connections from India. and today the city ranks highest in business and leisure passengers, New York has emerged as another terms of total passengers the airline Abu Dhabi is now the most popular top destination for travellers from India, has carried over the years, with the destination for Indian travellers on with the US Pre-Clearance facility at number exceeding 3.5 million. Owing the Etihad network. Today, Etihad Abu Dhabi International Airport remains to passenger demand on this route, operates 161 return flights per week a major reason for the popularity Etihad introduced a fourth daily service between Abu Dhabi and 10 key Indian of Etihad’s hub as a transit point to to Mumbai last year, underscoring its gateways of Ahmedabad, Bengaluru, the United States. A first-of-its-kind commitment to offer guests greater Chennai, Cochin, Delhi, Hyderabad, outside North America and Ireland, the facility enables travellers to clear US customs and border patrol in Abu Dhabi and to arrive as domestic passengers in the USA, avoiding lengthy immigration formalities. Danny Barranger, Etihad Airways’ Senior Vice President Global Sales, said: “Etihad Airways remains committed to its largest and busiest market, India. The UAE and India have shared strong commercial, cultural and historic relations and we will continue to honour these excellent trade and tourism ties through closer partnership with our friends in the Indian travel trade. We are proud that today Etihad Airways serves more destinations in India than any other country across its network, truly supporting the growth of air travel to and from the country.”

24 cargo newswire / March 2020 www.cargonewswire.com airlines

Neerja Bhatia, Etihad Airways’ Vice destinations across the world.” the revolutionary three-room cabin, The President, Indian Sub-continent said: Etihad continues to enhance its Residence. “India plays a crucial role in Etihad product offering on its services to India. Etihad’s narrow-body Airbus Airways’ growth strategy, contributing The airline has increased frequencies A320 and A321 family fleet features significantly to the airline’s global and added newer, larger aircraft, refreshed cabins, including comfortable operations and we are honoured to including the Boeing 787 Dreamliner, recliner seats in Business, while support demand in one of the fastest- which serves cities including Mumbai, Economy boasts new ergonomic growing aviation markets in the world. Delhi, and Hyderabad. Flights operated seating, USB charging points, and Our unwavering commitment to the by the 787 feature the airline’s next- personal device holders at every seat country over the last fifteen years has generation cabins including Economy enabling guests to download its E-BOX resulted in Etihad Airways becoming Smart Seats and Business Studios, Stream wireless entertainment service, one of the most preferred airlines while the A380, which is available to with more than 300 hours of movies, for travellers from India, and we will guests on journeys from Abu Dhabi to TV programming, music, and more, continue to offer guests unmatched New York, London, Paris, Sydney and available to stream directly to their own hospitality and convenient access to Seoul, feature the First Apartment and device.

continue demonstrating to partners and customers alike how these advancements stand to elevate the entire express logistics industry while DHL Express bringing us closer to achieving our Strategy 2025 goals.” adds first of six Strategy 2025 focuses on e-commerce as a growth driver and efficiency for further increasing its profit. B777Fs for 2020 Travis Cobb, executive vice president of global network operations and aviation at DHL Express, said: “We expect further growth in cross-border e-commerce trade and, as a result, increased demand for our express logistics services and expertise in intercontinental deliveries. “With the new B777Fs, we can increase our intercontinental connections while reducing carbon emissions and fuel consumption. This enables us to continue to provide HL Express’ fleet renewal and The renewal is part of the overall customers with the excellent quality e-commerce-led Strategy 2025 modernisation of the long-haul they’ve come to expect from us Dcontinues apace with the delivery intercontinental fleet of the courier while we work to expand our global of the first of six Boeing 777F-200 company and replaces older planes. services.” production line freighters which will John Pearson, chief executive With a payload capacity of 102 tons touch down in 2020. of DHL Express, said: “With the and a range of 9,200 km, the B777F The first plane landed at its future modernization of our intercontinental has the largest capacity and range of base of operations, the Cincinnati/ fleet, we can simultaneously enhance all twin-engine freighter aircraft. They Northern Kentucky International our proven ability to meet growing are also more fuel-efficient, reliable Airport, and will be operated by DHL demand, improve our environmental than older planes and reducing CO2 Express’ partner airline Kalitta. footprint and deliver best quality emissions by 18%. In 2018 DHL ordered 14 Boeing service to our customers. DHL Express operates over 260 777F, with four delivered in 2019, six to “DHL has made its mark time and dedicated aircraft with 17 partner come this year and the remaining four time again with innovative solutions airlines on over 3.000 daily flights to be taken into service in 2021. and technologies. We are pleased to across 220 countries and territories.

cargo newswire / March 2020 www.cargonewswire.com 25 airlines

Etihad Engineering Records Robust Growth as it Welcomes 2020

head of its participation at and repair different types of aircraft, the upcoming MRO Middle including the servicing of 196 Airbus AEast event at the Dubai World and 160 Boeing aircraft. Trade Centre, Etihad Engineering has Frederic Dupont, Vice President announced its performance indicators Technical Sales at Etihad Engineering for 2019 revealing that the leading commented: “The past year has maintenance, repair, and overhaul been truly remarkable for Etihad (MRO) provider has signed off yet Engineering as we have expanded another year with a very positive record many boundaries, from production and continues to demonstrate strong processes and hangar utilization, to potential for sustained growth as it pioneering industry firsts like the A380 sets into 2020. 12 year check we completed in less Etihad Engineering provides its than 100 days. “With the support of array of maintenance services to the latest cutting-edge technology Etihad Airways as well as third party and innovation powered by our team of aircraft providers from around the committed top-notch aircraft engineers globe. This resilience in operations is and mechanics, we continue to focus supported by the presence of cutting- on delivering a differentiating value to edge innovation which resulted in the our customers. We strive to strengthen servicing of a total of 356 aircraft our partnerships with international in 2019, and more than 1.6 million airlines and key suppliers and continue manhours deployed. This reveals the to expand in 2020 and beyond. We facility’s vast capability to maintain look forward to sharing our story with industry professionals and discussing collaborative efforts at the upcoming MRO Middle East event.” Etihad Engineering will showcase its full range of capabilities at MRO Middle East over the course of the two days and has a line-up of initiatives planned to welcome a variety of delegations and working groups. Frederic Dupont, Vice President Technical Sales and Shevantha Weerasekera, Head of Engineering, will participate in the thought leadership sessions driving the MRO Middle East Summit running in parallel to the exhibition on 24 March.

26 cargo newswire / March 2020 www.cargonewswire.com airlines Air Canada Cargo set to begin Toronto–Brussels service

and seamless connections to dozens of cities across Canada, the United States, Central and South America,” the carrier says. The carrier notes that its Brussels facility is certified to handle specialised shipments, such as pharma, perishables, dangerous goods and valuables. These include the Air Canada Cargo products: AC Absolute°, AC Pharmacair, AC Fresh, AC DGR and AC Secure. Air Canada Cargo collaborates with GTA dnata at Toronto Pearson to provide specialised handling for pharmaceutical and perishable shipments. The CEIV Pharma certified facility is fully equipped for handling temperature sensitive shipments in varying environments and utilises advanced monitoring technology, the carrier adds. “We are pleased to launch new non- stop, year-round flights from Toronto to Brussels, complementing our successful Montreal-Brussels service now celebrating its tenth anniversary,” ir Canada Cargo is set to begin says Mark Galardo, vice president of a new non-stop five-days a Network Planning at Air Canada. Aweek service between Toronto “This is a further expansion of Air (YYZ) and Brussels (BRU) offering belly Canada’s reach to Europe and beyond. capacity on B787-8 aircraft. This new service will conveniently The year-round flights start 1 May, connect our extensive North American complementing the carrier’s existing network through our Toronto Pearson daily service between Montreal (YUL) global hub directly to Brussels, where and Brussels. our Star Alliance partner Brussels “Our global hub at Toronto Pearson Airlines offers far-reaching connections International Airport provides quick throughout Europe and Africa,” he adds.

ROUTE FLIGHT DEPART ARRIVE FREQUENCY Toronto > Brussels AC886 18:30 07:45 + 1 ..34567

Brussels > Toronto AC887 10:30 12:30 1..4567

Our global hub at Toronto Pearson International Airport provides quick and seamless connections to dozens of cities across Canada, the United States, Central and South America, he said.

cargo newswire / March 2020 www.cargonewswire.com 27 airlines

Madrid-Barajas Airport n 2019, Adolfo Suárez Madrid- Madrid is in sixth place among Barajas Airport handled a total of the major European airport hubs for handled I555,566 tons of freight which is a freight transport, behind only Frankfurt, 7.4% increase over the year before. Paris-CDG, Heathrow, Amsterdam and This growth has been made possible by Istanbul. It is also tenth in the ranking over the business of the airlines operating of European airports, including ones at the airport which have positioned it specialising in freight traffic. in the major trade flows not only with Over the last four years, Adolfo 555,000 the American continent but also with Suárez Madrid-Barajas Airport has seen the Middle East. The expansion seen steady average expansion coming to in carriers Air Europa, Iberia, EAT/ 10% and currently shifts 52.3% of all DHL, Turkish and Qatar stands out in the air freight handled in Spain. tons of particular. In terms of items carried, textiles ACI Europe figures show that freight and pharmaceuticals are prominent in traffic at European Union airports fell particular due to their strong growth. freight by 3.2% in 2019, with only Madrid and However, in the last few months of 2019 Liège, out of the main EU airports, there was also a surge in ecommerce achieving significant growth last year at products shipped in aircraft exclusively in 2019 +7.4% and +3.5% respectively. engaged in freight operations

28 cargo newswire / March 2020 www.cargonewswire.com airlines A record year for cargo at hicago Rockford

hicago Rockford International With the airport’s recent Airport (RFD) handled record cargo expansions and Cvolumes of cargo last year additional flights announced helped by the expansion of Amazon Air by Amazon Prime and other operations. Amazon carriers, Rockford The Illinois airport saw cargo is quickly becoming a “Midwest hub for In July 2019, the Federal Aviation volumes grow by 11% year on year in e-commerce freight”, it claimed. Administration released its calendar 2019 to reach just over 1m tonnes. “We continue to see the cargo year 2018 all-cargo data which ranked In just five years, RFD has tripled the numbers increase due to the partnerships RFD as the 19th largest cargo airport amount of cargo landing in Rockford. RFD has secured and nurtured throughout in the nation, with growth of almost RFD is home to the second largest the past several years,” said Mike Dunn, 55% year on year. UPS hub in North America, which executive director at RFD. Additionally, in September 2019, continues to increase its daily cargo “In addition to our larger partners, Airports Council International (ACI) flights. we’ve been able to secure several named RFD as the fastest-growing The airport also serves other air additional organisations which further cargo airport in the world for 2018 cargo carriers, including ABX Air, ATI, impacts our region’s job growth and for airports that handled more than and Atlas Air. economic development.” 250,000 metric tons of air cargo.

SpiceXpress awarded ‘Cargo Airline of The Year’

Some of the advantages to its Partners and Customers:

• Unbeatable combination Service and Cargo of Freighter and Passenger Operations flights • Strong Infrastructure • Flexibility of Airport- with 225 GPS enabled to-Airport, Door to trucks, 54 warehouses in Door and Airport to addition to common cargo Door deliveries. Door- terminals delivering to over 12,000 • Pioneer in dedicated cargo PIN codes freighters supporting Agro, • Online customer Livestock and Aquaculture dashboards and shipment cargo tracking backed by our • Forward-looking proprietary platform innovation including Drone ‘Spicetag’ Technology, Biofuel usage, • Dedicated Customer and much more

cargo newswire / March 2020 www.cargonewswire.com 29 airlines

E-commerce boost for Sheremetyevo airport

-commerce helped Moscow’s turnover of Sheremetyevo Airport, 43,000 tonnes of mail. The increase Sheremetyevo airport increase 48.3% of the total MOW airports in annual performance was largely due Eits airfreight volumes by 6.9% in [Moscow airports cluster] cargo to the launch of new logistics projects 2019 to over 329,000 tonnes, while turnover, and 23.4% of the total volume implemented jointly with PJSC Aeroflot mail rose by 37.4% to 49,400 tonnes. of air cargo transportation in Russia.” and Russian Post.” Moscow Cargo, the main airfreight The total volume of cargo handled The spokesperson continued: “The handler at Sheremetyevo, saw its at Sheremetyevo increased both on main external routes, which in 2019 throughput rise by 12% over 2018 to domestic and international airlines. accounted for over 50% of the total 275,000 tonnes of cargo and mail. Compared with 2018, domestic cargo traffic, are China, Germany, the A spokesperson for the airport said freight turnover grew by 7% to more US, the Netherlands, and Italy. that e-commerce cargo accounts for than 86,000 tonnes in 2019, while “The largest growth in the 23.7% of the total international import international volumes increased by 6.7% volume of export and transit cargo volumes processed at Moscow Cargo, to more than 243,000 tonnes. The transportation in 2019 was recorded and that the share is “constantly growth in the volume of international on the international routes to Liège, growing”. transfer cargo amounted to 16.4%. Columbus, and Milan, as well as on the The spokesperson added: “Moscow The increase in international volume domestic Far East routes—Vladivostok, Cargo continues to strengthen its at Sheremetyevo in 2019 was helped Yuzhno-Sakhalinsk, and Petropavlovsk- position as a leader among Russian by Russia’s largest air cargo carriers at Kamchatskiy.” cargo aviation complexes, steadily Moscow Cargo: PJSC Aeroflot, Rossiya In terms of import and transit by the increasing its share. Airlines and AirBridgeCargo. end of 2019, the highest growth was “In 2019, the company handled The airport spokesperson, added: achieved by: Shenzhen, Chicago, Seoul, 72.5% of the total cargo and mail “Moscow Cargo processed over and Ho Chi Minh City.

30 cargo newswire / March 2020 www.cargonewswire.com airlines

nilode Aviation value for our customers and drive Unilode rolls Solutions, the global the digital transformation of Uleader in outsourced the cargo supply chain and the Unit Load Device (ULD) industry.” out ULD management and repair Mr. Benoît Dumont, solutions, and Swissport Unilode CEO, said: “This International Ltd, the world’s new partnership between digitalisation leading provider of airport Unilode and Swissport is ground services and air cargo instrumental in accelerating handling, have agreed to the implementation of reader network install Bluetooth® readers at Unilode’s award-winning digital all Swissport stations where transformation programme. at all Swissport Unilode’s digital solution will Unilode will digitise its entire be used by customers. ULD fleet of 140,000 units Unilode’s digital with digital tags and create a stations transformation programme Bluetooth® reader network in won industry-wide recognition over 250 locations worldwide as the recipient of the IATA within the next two years. As Air Cargo Innovation Award Swissport provides air cargo last year. The solution enables handling and airport ground to transmit data not only on services to several Unilode the geolocation of the ULDs ULD management customers but can also share other worldwide, the installation relevant information such as of Bluetooth® readers in temperature, humidity, shock Swissport’s warehouses will and light, using ULDs equipped significantly speed up the with Bluetooth® digital tags implementation process and and a network of Bluetooth® enable all our customers readers and mobile devices. to benefit from the digital Hendrik Leyssens, Swissport solution much sooner. We Vice President Global Operations, are pleased with our new Cargo, said: “Our cooperation agreement and look forward to with Unilode and the introduction cooperating with Swissport and of global ULD tracking at our strengthening our relationship cargo warehouses create added in all ULD-related areas.”

cargo newswire / March 2020 www.cargonewswire.com 31 airlines

Fraport Implements Extensive Cost-Reduction Measures in Response to Coronavirus

he coronavirus outbreak is taking make modifications if required. a heavy toll on aviation worldwide. Dr. Stefan Schulte, Fraport AG’s TPassenger and cargo traffic with executive board chairman, emphasized: China, and Asia overall, has already “The coronavirus epidemic comes slumped massively. This is also having at a time when Germany’s aviation Administrative and a major impact on Frankfurt Airport’s industry, in particular, is already facing hub operations – affecting all business significant challenges. In April, an operating costs areas from flight operations to ground increase in the German aviation tax being reduced – handling, cargo and retail. To counteract will unilaterally strain our industry even New staff hires this situation, Fraport is responding more. However, aviation has survived quickly with a range of measures a number of crises in the last few will be assessed to lower costs and to adjust staff decades and emerged stronger every individually – Staff deployment to this reduced demand. time. We are responding decisively to offered voluntary Currently, all major costs are being this difficult situation with our timely reviewed closely. New staff hires countermeasures.” unpaid vacation at Fraport AG will only be possible It is too early to reliably forecast and temporary in exceptional and justified cases. the duration and extent of flight part-time work Employees in both administrative and cancellations, as well as the resulting operational jobs have been offered decline in traffic volumes. Therefore, voluntary unpaid vacation or temporary it is not yet possible to estimate the reduced working hours – where impact on our business. Fraport will this is compatible with operational issue its guidance for the current fiscal requirements. Fraport is monitoring year at the company’s annual financial these measures continuously and will press conference on March 13, 2020.

32 cargo newswire / March 2020 www.cargonewswire.com airlines LATAM IAG Cargo to leave Decline in revenues reflects challenging macroeconomic and oneworld market conditions effective IAG Cargo has reported a 7.2% year-on-year decrease in 1 May 2020 revenues in its full-year results for 2019. From January 1 to December 31 last year, the carrier listed revenues of €1,117 m. IAG Cargo also reported a 2.4% decrease in volumes and a 1% increase in capacity. Meanwhile, the company’s yield last year declined by 4.9%.

AG Cargo recently announced its the opening of a pharmaceutical 2019 full year results, reporting centre at our Madrid hub, dedicated to Icommercial revenues of €1,117m our Constant Climate product. Since over the period from January 1 to opening this Good Distribution Practice December 31, 2019, a decrease of 7.2 (GDP) certified facility, Constant ATAM Airlines Group will end its per cent on 2018 at constant currency. Climate revenue out of Spain has grown membership in the oneworld® Overall yield for the year was down by over 20% vly, giving strong return Lalliance effective 1 May 2020, 4.9 per cent at constant currency. Sold on our multi-million-euro investment following the group’s decision to leave tonnes were down 2.8 per cent and CTK and demonstrating the continued the alliance. volumes were down 2.4 per cent whilst importance of the product. Oneworld benefits for LATAM capacity grew by 1.0 per cent. “Our quest to use innovation to customers will be offered on oneworld Lynne Embleton, CEO at IAG improve how air cargo works has flights up to and including 30 April Cargo, commented: continued apace. In December, we saw 2020. LATAM Pass members will not “As IATA has noted, it has been a the successful trial of autonomous receive oneworld frequent flyer benefits tough year for the air cargo industry. drone technology within our Madrid offered by Royal Air Maroc, which joins The decline in our reported revenues warehouse. We are now confident that oneworld effective 1 April. LATAM for 2019 reflects these challenging the technology will help to improve the will not offer oneworld frequent flyer macroeconomic and market conditions, efficiency and reliability of our operations. member benefits to Royal Air Maroc whilst the strength of our network As part of this year’s Hangar 51, our Safar Flyer members. and products has shielded us from the group wide innovation programme, Oneworld member airlines will worst of the drop in demand. “Amidst we have been working alongside a continue to serve more than 30 airports the overall downturn, there are some start-up that uses machine learning in Central and South America, with more notable positives. In particular, we have technology to optimise data extraction than 100 flights to and from the region seen strong export growth out of Africa processes. “These exciting developments daily, offered by American Airlines, British over the course of the year and, more are part of IAG Cargo’s continuous Airways, Iberia, Qantas, Qatar Airways as recently, a boost to perishable volumes programme of investment to ensure well as member-elect Royal Air Maroc. from Latin America. Our state-of-the- we are delivering the best possible A number of oneworld member art Constant Climate product, for the service for our customers. As we head airlines plan to maintain frequent flyer transportation of temperature-sensitive in to 2020, we are confident that our agreements with LATAM after 30 April. pharmaceutical products, has also strategy of focusing on customer Customers are advised to contact their remained resilient with strong demand, service, technology and the strength of airlines or visit the airlines’ frequent again, from Latin America in particular. our products will continue to deliver for flyer programme websites for more “At the start of 2019, we announced customers worldwide.” information.

cargo newswire / March 2020 www.cargonewswire.com 33 airlines Cargolux celebrates

50years of success

t marks a remarkable milestone addition to setting high standards company’s iconic 747-8 freighters, for Cargolux as the all-cargo in the industry, the airline has also sporting a new livery emblazoned with Icarrier celebrates its 50th contributed to the diversification of a jubilee design and a new name “Spirit anniversary. Exactly half a century ago, Luxembourg’s economy. of Cargolux”. It now proudly tours the Luxembourg’s national carrier Luxair, This year marks a remarkable world conveying the message of our Iceland’s national carrier Loftleiðir, achievement for Cargolux, a success success. The rest of the fleet also dons the Swedish shipping company Salén that will be celebrated all year long with a commemorative emblem to mark the and some private investors, founded special events for our customers and occasion and celebrate the milestone. Cargolux. With a single aircraft and a staff worldwide. A retrospective website (ht t p:// handful of employees, these ambitious “It is a remarkable achievement for anniversary.cargolux.com) has been investors created what was to become an all-cargo operator to celebrate 50 launched to commemorate the airline’s one of the world’s leading all-cargo years in existence and I think I speak on journey and evolution. The narrative carriers. Since its inception, Cargolux behalf of the whole company when I say which takes readers through the years has lived up to its now famous we are proud of how far our airline has is complemented by pictures of our slogan ‘You name it, we fly it’ – the come. We have weathered many storms core business and our fleet over half a embodiment of the Cargolux spirit. over the years and this celebration century. Throughout its history, the company shows the world how committed Throughout the years, the has been a pioneer in the air freight and dedicated our employees are. In expansion of the company worldwide industry. The first airline to fly the addition, I would also like to thank all of and the evolution of the fleet reflect 747-400F, Cargolux was also the our customers and business partners in its unwavering ambition. Cargolux launch customer for the 747-8F and helping us get to commemorating this is the number one freight-only the first to operate both aircraft- memorable occasion.”, says Richard operator in Europe and is 7th on type simulators. Even 50 years after Forson, Cargolux’s President and CEO. IATA’s international ranking based on its foundation, Cargolux remains A month ahead of its official international scheduled FTKs. The frontrunner in its field, continuously anniversary date, Cargolux welcomed airline is one of only a handful of all- looking for innovative and effective a specially branded aircraft to mark cargo operators to have such a rich and ways to carry out its mission. In the occasion. LX-VCC, one of the long-standing history.

34 cargo newswire / March 2020 www.cargonewswire.com airlines

Emirates SkyCargo and Accuity Set New Standards in Global Trade Compliance

Air cargo carrier signs multi-year deal with Accuity to optimise its sanctions compliance and export control programs

mirates SkyCargo, the freight Working with division of Emirates, announced Accuity has Left to right: Henrik Ambak (Senior Vice President, that it is working with Accuity, enabled us to Cargo Operations Worldwide, Emirates), Daniel Hewitt E (Regional Head – MENA, Accuity), Trevor Howard (Manager, the leading global provider of financial screen our very Standards & Operational Safety, Emirates SkyCargo) crime compliance, payments and Know high volumes of Your Customer (KYC) solutions, to help shipments more automate and streamline its regulatory efficiently ensuring that we comply OFAC sanctions list and the EU dual compliance screening operations, with all international regulations.” and controlled goods list. Firco Trade increase efficiency and improve the Firco Trade Compliance is an Compliance also allows the analysis speed of service to its customers. award-winning solution that was of bespoke datasets so, for example, Emirates Sky Cargo has originally developed to enable Emirates will be able to screen goods implemented Firco Trade Compliance, banks to detect sanctions risks in against an endangered wildlife list, all an Accuity solution that efficiently trade finance transactions. Through within the same system. screens shipment documentation (such collaborative innovation with clients, “Emirates SkyCargo is firmly as airway bills) against sanctions, dual- Accuity has adapted the offering to committed to the prevention of use goods and regulatory watch lists, cater to the freight industry’s large- illegal wildlife trafficking and with within a single interface. scale and highly complex operational the functionality of the Firco Trade The new solution enhances requirements. Compliance system, we will now also Emirates SkyCargo’s current process, Cargo operators are responsible be able to more effectively identify any enabling the business to automate for conducting due diligence on the wilful mis-declaration of wildlife goods approximately 6 million compliance parties and items involved in every that are shipped illegally,” commented checks each month. This will shipment they facilitate. This includes Ambak. significantly improve efficiency, while verifying the legitimacy of the sender Sophie Lagouanelle, Vice President enabling Emirates to uphold the and recipient, checking for dual-use or of Financial Crime Screening at Accuity extremely high compliance standards controlled goods (for example, those said, “This project marks a significant that sit at the heart of its ethos. that could have a military purpose), milestone for Accuity in our strategy Henrik Ambak, Emirates Senior and ensuring the shipment is not to expand our screening offering to Vice President, Cargo Operations going to or coming from a prohibited the cargo industry. By working in close Worldwide said, “Our top priority is location. partnership with Emirates SkyCargo, we to continue to adhere to regulatory Emirates will now be able to screen are redefining best practice and setting requirements and manage our shipment documentation against a a new standard of compliance for other screening obligations accurately. variety of regulatory lists, such as the cargo operators to follow.”

cargo newswire / March 2020 www.cargonewswire.com 35 airlines

he International Air Transport Association, IATA, released data Tfor global air freight markets showing that demand, measured in cargo tonne kilometres, CTKs, decreased by 3.3 percent in January 2020, compared to the same period in 2019. Commenting on the results, IATA’s Global air cargo Director-General and CEO, Alexandre de Juniac, said, “January marked the tenth consecutive month of year-on-year demand down 3.3% declines in cargo volumes.” The air cargo industry started the year on a weak footing, he explained, in January 2020 adding that there was optimism that an easing of US-China trade tensions It is unlikely that the COVID-19 freight demand compared to January would give the sector a boost in 2020. outbreak had very much to do with 2019. “But that has been overtaken by January’s weak performance. Middle Eastern airlines’ cargo volumes the COVID-19 outbreak, which has Lunar New Year in 2020 was earlier decreased 1.4 percent in January 2020 severely disrupted global supply chains, than in 2019. This skewed 2020 numbers compared to the year-ago period, while although it did not have a major impact towards weakness as many Chinese capacity increased by 2.9 percent. on January’s cargo performance. Tough manufacturers would be closed for the Against a backdrop of operational times are ahead. The course of future holiday period. March performance will and geopolitical challenges facing events is unclear, but this is a sector give a better picture of how COVID-19 is some of the region’s key airlines, that has proven its resilience time and impacting global air cargo. seasonally-adjusted freight volumes again,” De Juniac noted. Airlines in Asia-Pacific and Europe ticked down in January, but a modest Cargo capacity, measured in suffered sharp declines in year-on-year upwards trend has been sustained. available cargo tonne kilometres, growth in total air cargo volumes in However, IATA noted that given ACTKs, rose by 0.9 percent year-on- January 2020, while North American the Middle East’s position connecting year in January 2020. and Middle East carriers experienced a trade between China and the rest of Capacity growth has now more moderate decline. the world, the region’s carriers have outstripped demand growth for 21 Latin America and Africa were the significant exposure to the impact of consecutive months. only regions to record growth in air COVID-19 in the period ahead.

36 cargo newswire / March 2020 www.cargonewswire.com airlines

Nippon Express Begins “NEX- Forwarding Gibraltar Liner” Cross-border Transport Service to Morocco via Paris

ippon Express Co., Ltd. has in Morocco (Casablanca and Tangier) available with the relatively few direct launched “NEX-Forwarding within six to ten days. flights to Morocco. NGibraltar Liner,” a cross- Nippon Express, as the only • Transport costs are lower than border transport service offering Japanese forwarder with business for conventional direct air transport to consolidated air cargo transport from locations in Morocco, makes all Morocco. Japan to Casablanca and Tangier in arrangements for transport between • The small number of direct cargo Morocco. Paris and Morocco, providing flights to Morocco makes the country In the “NEX-Forwarding Gibraltar customers with reassuring support at a difficult destination for oversized Liner” service begun on Tuesday, March both origin and destination. cargo, but the problems associated 25, cargo is flown from airports in with transporting such cargo can Japan to Paris and, once forwarding Service features be resolved by combining one of procedures have been completed, • Utilizing space on one of the many the many flights to Paris with heavy transported and delivered by truck to regular flights to Paris makes possible truck shipping from Paris to Morocco Nippon Express business locations more reliable scheduling than that arranged by Nippon Express.

Technology

The result of these discussions is TLX WEB15, a breathable, waterproof, TLX Cargo cargo cover built from viral barrier material, that we are now able to offer our customers world-wide. launches a coronavirus The material has passed testing by Nelson Laboratories in Salt Lake City, viral barrier cargo cover USA, the world’s leading laboratory for viral barrier testing. The Web 15 fabric used in this new cover passed the Nelson LX Cargo, part of TLX Insulation test when the bacteriophage applied at a Ltd, technology leader in cool pressure of 14 kPa (2 pounds per square Tchain fabrics, launches world’s inch) failed to permeate from one side of first cargo cover to be built from viral the material to the other. barrier material to aid in the fight The TLX WEB15 cargo cover is a two against coronavirus. part system involving a cover and base, The TLX WEB15 cover fabric aims sealed with tape. There is no stitching to seal cargo against viruses during in the product. transportation. The cover, that exhausts water The challenge for our customers vapour, uses material that is a barrier has been that although they can to viruses between 0.1 – 0.2 microns. control their products against viral This enables our customers to deliver contamination within their premises, problem to our partner company Web their product confident that each pallet they are unable to assure their Dynamics Ltd, who have over twenty load is transported and delivered under customers that the container itself years’ experience in manufacturing viral controlled conditions irrespective of is not contaminated. We took the barrier materials’. the external environment.

cargo newswire / March 2020 www.cargonewswire.com 37 airlines

Turkish Cargo adds Quito, capital of Ecuador, to its cargo flight network

urkish Cargo, the fastest growing global air cargo world, Quito hosts developed textile, metal and agricultural carrier, continues to expand its flight network. The industries, and its most significant exports include coffee, Tsuccessful air cargo brand has just added Quito (UIO), sugar, cacao, rise, bananas and palm oil. the capital city of Ecuador, to the destinations with direct The first one of the Quito flights, to be operated for 2 days a cargo flights. week by the Boeing 777F freighters of Turkish Cargo, is planned The new addition to the flight network of the Turkish Cargo to be operated on the Istanbul – New York – Quito – Curaçao - is not only an important cultural and financial center but also Maastricht (ISL-JFK-UIO-CUR-MST) line on 7th of March. possesses a significant export and import potential. Name of Reaching 127 countries with to its extensive flight the city means the center of the earth in the local language, network, which includes 89 direct cargo flight destinations as the city is located 2,800 meters above the sea level, and and more than 300 destinations, Turkish Cargo is the has a rather constant and cool climate due to its altitude and preferred brand in the air cargo industry as it achieves a proximity to equator. sustainable growth with its infrastructure, operational Being one of the most notable flower producers of the capabilities, fleet, specialized crew and teams.

Quito schedule; Al FlNo Start End Pattern DEP STD STA ARV A/C Al TK 6557 March 7, 2020 March 28, 2020 .....6. ISL 00:55 11:55 JFK TK 77X

TK 6557 March 7, 2020 March 28, 2020 .....6. JFK 15:10 21:40 UIO TK 77X

TK 6558 March 8, 2020 March 29, 2020 ...... 7 UIO 00:10 3:25 CUR TK 77X

TK 6558 March 8, 2020 March 29, 2020 ...... 7 CUR 04:55 14:15 MST TK 77X

TK 6558 March 8, 2020 March 29, 2020 ...... 7 MST 16:45 19:50 ISL TK 77X

*All times are UTC

Al FlNo Start End Pattern Orig STD STA Dest A/C TK 6557 April 3, 2020 Oct 23, 2020 ....5.. ISL 03:00 14:00 JFK 77X

TK 6558 April 3, 2020 Oct 23, 2020 ....5.. JFK 16:55 23:25 UIO 77X

TK 6558 April 4, 2020 Oct 24, 2020 .....6. CUR 06:25 15:45 MST 77X

TK 6558 April 4, 2020 Oct 24, 2020 .....6. UIO 01:55 5:10 CUR 77X

TK 6558 April 4, 2020 Oct 24, 2020 .....6. MST 18:15 21:20 ISL 77X

*All times are UTC

38 cargo newswire / March 2020 www.cargonewswire.com airlines

Japan Airlines Selects IBS Software to Transform Cargo Terminal Operations

BS Software, a worldwide leader that has full Japanese Customs NACCS world’s leading airlines and ground of SaaS solutions to the aviation reporting capabilities. The real time handlers, 5 of the top 15 global cargo Iindustry, has announced a availability of operational information airlines have deployed iCargo to manage contract with Japan Airlines (JAL) through iCargo also helps generate their air cargo business. for the implementation of iCargo, a actionable intelligence to understand comprehensive cargo sales, inventory the overall utilization of assets and and reservations system that manages thereby improve operational efficiencies. air cargo operations and movement iCargo is an integrated solution that JAL is an iconic name in the globally and powered with business supports the end-to-end business airline industry and we are proud capabilities that are tailored for the functions such as cargo reservations, “ unique Japanese Air Cargo market. rating, manifesting, import & export to welcome them to the iCargo JAL will replace multiple legacy operations, warehouse management, community. Their aim is to drive systems with IBS’s iCargo Terminal revenue accounting, air mail handling efficiency improvements and Operations solution for Japan, the and revenue management of cargo iCargo, the leader and IT platform workhorse that will manage the entire carrying airlines and ground handlers. of choice for airlines especially in operations process covering the import, iCargo follows the air cargo industry best the Japanese market, will help their export, transfers, warehouse operations practices and is fully compliant with and airports operations across the global industry standards and initiatives transformation into digital freight, network. Along with significant savings such as Cargo iQ, C-XML, OneRecord, said Ashok Rajan, in legacy system maintenance costs, e-AWB and e-Freight in general. Senior Vice-President & Head, JAL will also benefit from major IBS offers enterprise class availability Cargo & Logistics Solution Business, efficiency improvements through the of the iCargo business solution to all IBS Software iCargo solution. iCargo is the industry its customers with the solution hosted leader in Japan and the only non- in IBS’s data centres around the world. Japanese system in this market today Deployed globally with many of the ” cargo newswire / March 2020 www.cargonewswire.com 39 airlines Air Cargo India announces followers of the global air cargo industry casted their votes for the Stat Trade Times awards, regarded as one of the biggest and most credible events of the Asian air cargo market. The award ceremony in Mumbai, India hosted the professionals and air as the fastest growing cargo companies from all across the globe. Apart from the prestigious award air cargo brand in 2020 received by Turkish Cargo, awards of over 20 categories found their recipients at the event before the conclusion of the aintaining its successful night following the gala dinner. growth, Turkish Cargo was Reaching 127 countries with to Mannounced as the winner of the its extensive flight network, which ‘‘Fastest Growing International Cargo includes 89 direct cargo flight Airline of the Year” award at the Air destinations along with more than Cargo Excellence Awards Night, held by 300 destinations, Turkish Cargo the Stat Times magazine, for being the is the preferred brand in the air cargo fastest- growing international air cargo industry as it achieves a sustainable carrier of the year. growth with its infrastructure, Participants from the air cargo operational capabilities, fleet, industry, agencies, customers and specialized crew and teams.

40 cargo newswire / March 2020 www.cargonewswire.com On the Move

class airline contacts from his previous activities and has an excellent network at the airport,” emphasizes Thomas Schnalke, CEO of Flughafen Düsseldorf Lutz Honerla GmbH. Lutz Honerla will contribute his wide-ranging knowledge of the industry to Flughafen Düsseldorf Cargo GmbH from May onwards. Gerton Hulsman: “Düsseldorf’s strength in the cargo business lies in the loading of freight in passenger aircraft. This is where Lutz Honerla will be able to make optimum use of his many years of know-how in passenger transport”. Thomas Schnalke: “We wish Lutz Honerla every success in his new position. At the same time we would like to express our special thanks to Mr. Hulsman for 13 years of successful work at Düsseldorf Airport. Under his leadership, for example, our cargo subsidiary became the first German company to receive CEIV pharmaceutical certification from the International Air Transport Association for its safe handling of pharmaceutical products. Now we wish him all the best for his well-deserved retirement when he leaves the company at the end of August”. Düsseldorf Airport is a first-class location for air freight. More than 100,000 German and international becomes new Managing companies are located in the region. 18 million people live within a radius of 100 kilometers in the catchment area Director of Flughafen of Düsseldorf International Airport. The Rhine-Ruhr region is also the third Düsseldorf Cargo GmbH strongest economic area in Europe. Flughafen Düsseldorf Cargo GmbH is a wholly-owned subsidiary of Flughafen Düsseldorf GmbH and employs around 200 people. The company manages utz Honerla will become the new children and lives with his family in the import cargo handling of almost Managing Director of Flughafen Meerbusch-Osterath. all airlines operating at the airport LDüsseldorf Cargo GmbH (FDCG) “The course has been set for in Düsseldorf and runs the export on 1 May 2020. Until the end of July, the future of FDCG. Lutz Honerla warehouse for more than 40 airlines. he will manage the business together seamlessly follows on from what Last year, the company handled around with Gerton Hulsman, who will retire Gerton Hulsman has built up over 81,000 tons of air freight. at the end of August. Mr. Honerla has the past few years at the Düsseldorf Thilo Schmid, Senior Vice President been working at Düsseldorf Airport for logistics location. Mr. Honerla is an Aviation, and his team will remain the 30 years. The 59-year-old is currently experienced aviation expert and we familiar contacts in the aviation sector head of marketing and strategy. He are pleased to have won him over for for all airline partners at Düsseldorf studied in Trier, is married, has two this position. He brings with him first- Airport even after Lutz Honerla’s move.

cargo newswire / March 2020 www.cargonewswire.com 41 Associations CoolThe Chain Association joins Cargo IQ’s latest initiative to support supply chain quality

CA members will take part in a “To achieve true transparency and move temperature-controlled supply chain. Cargo iQ Pilot Program exploring the industry forward, it is vital that we CCA will host two events this year, CCare Mapping in the pharma cool collaborate and share knowledge with it’s Eighth Pharma and Biosciences chain like-minded stakeholders such as Cargo Conference in Vienna, Austria, on the Luxembourg and Geneva, Monday iQ and its members.” 21st and 22nd September 2020, and 17th March 2020: The Cool Chain Cargo iQ’s Care Mapping Pilot will a Perishables Conference in Cape Association (CCA) is backing a new initially focus on pharmaceuticals, Town, South Africa, in June. Cargo iQ Cargo iQ initiative for Care Mapping with other Special Care services, will officially launch its Care Mapping in the temperature-controlled supply such as valuables, live animals, and Pilot, announcing the companies that chain. perishables, being road-tested once the are taking part, at the International Air CCA members will join an Advisory methodology has been finalized. Transport Association (IATA)’s World Board supporting Cargo iQ’s Pilot “Cargo iQ works with leading Cargo Symposium, Istanbul, Turkey, on Program, which aims to develop tools stakeholders such as CCA from across March 11th, 2020. and standards for planning and control, the air cargo industry to test the Cargo iQ will also hold its Annual as well as for process and provider concept and help develop a simple, General Meeting in Istanbul together evaluation of conditions under which scalable method to provide both top- with the announcement of another shipments move. down and bottom-up planning, as well Pilot on parameters for service “CCA members are focused on as transparency for all operators in the differentiation. improving the cool chain to help reduce supply chain,” said Ariaen Zimmerman, Cargo iQ Pilots are open to any food loss and to ensure that life-saving Executive Director, Cargo iQ. relevant company and are not restricted pharma shipments arrive safely with the CCA will be announcing a series to Cargo iQ members. Cargo iQ’s next patients that need them,” said Stavros of new initiatives and events over working group meeting will be held Evangelakakis, CCA Chairman, and Head the coming months, all focused on from 12-14 May 2020. Location to be of Global Healthcare at Cargolux Airlines. delivering tangible benefits to the announced in due course.

42 cargo newswire / March 2020 www.cargonewswire.com Associations

team up on IATA and IPC e-commerce shipments

ATA and the International Post IATA’s director general and chief the cooperation between airlines Corporation (IPC) will step up their executive Alexandre de Juniac said: and postal operators has enhanced Iefforts to promote the development “International e-commerce is growing processes and increased visibility of and expansion of safe, secure, at around 20% per year, leading to airmail transport. accessible and high-quality airmail and rapidly changing market conditions for “With this agreement, we want air cargo services. airlines and posts. to further strengthen our ties and The two organisations said they “Ensuring customers get their identify further opportunities for had today signed a memorandum of packages on time while safety and cooperation and joint developments. understanding (MoU) to reinforce their security in postal air transport is Both of our sectors can win from a co-operation and have identified seven maintained is the main priority for reinforced cooperation in terms of specific areas in which they will work posts and air transport operators alike. competitiveness and quality of service. together (see below). Cooperation across the supply chain is Ultimately, this agreement will benefit The move comes as cross-border a must.” consumers through more reliable and e-commerce continues to grow at a Holger Winklbauer, chief executive faster delivery of cross-border mail and rapid rate. of IPC added: “For more than 10 years, packets transported by air.”

IATA and IPC intend to work together on seven specific areas:

1. Improving the security, handover, 3. Aligning existing services and Box, and allocation and booking carriage, delivery and settlement of solutions, along with developing procedures for airmail. airmail between postal operators and new ones to ensure harmonized 6. Developing regional onboarding air carriers. This includes e-commerce, compatibility and efficient application initiatives and global campaigns on economic and commercial matters. of resources. airmail process optimization and 2. Developing and maintaining 4. Finding technology-based standardization. industry standards and procedures standards and solutions for piece level 7. Improving the involvement of as well as services and solutions for tracking in airmail. ground handlers and other industry both physical flows and electronic data 5. Addressing volumetric challenges, stakeholders on matters concerning interchange relating to airmail. through initiatives such as Air Packet airmail.

Kuehne + Nagel Logistics highlights “stable” 2019 airfreight results Kuehne + Nagel (K+N) has released its full-year results for 2019.

he Group overall saw its net However, the drop in demand for increased in its airfreight division last year turnover increase by 1.5% to airfreight last year, particularly in key – by 9.6% year on year to CHF1.3bn. Ebit TCHF21.1bn in 2019. The business European countries, negatively impacted however decreased by 7.3% to SFr329m. grew its gross profit by 3.5% from K+N’s airfreight turnover, which declined Detlef Trefzger, chief executive CHF7.7bn in 2018 to CHF8bn in 2019. by 4.5%, from CHF4.9bn in 2018 to of K+N, commented: “In a changing Meanwhile, earnings before interest down to CHF4.7 bn in 2019. market, we continued to see our and tax (ebit) increased by 7.5% to K+N’s airfreight volumes decreased strategy yield success. CHF1.1 bn, exceeding the 1bn CHF by 5.7% year on year to 1.6 m tonnes. “We managed to keep results stable mark for the first time. K+N revealed that gross profit in the more volatile airfreight business.”

cargo newswire / March 2020 www.cargonewswire.com 43 Associations

he International Air Transport Association (IATA) announced Tglobal passenger traffic data for January 2020 showing that demand (measured in total revenue passenger kilometers or RPKs) climbed 2.4% compared to January 2019. This was down from 4.6% year-over-year growth for the prior month and is the lowest monthly increase since April 2010, at the time of the volcanic ash cloud crisis in Europe that led to massive airspace closures and flight cancellations. January capacity (available seat kilometers or ASKs) increased by 1.7%. Load factor climbed 0.6 percentage point to 80.3%. “January was just the tip of the iceberg in terms of the traffic impacts we are seeing owing to the COVID-19 outbreak, given that major travel restrictions in China did not begin until 23 January. Nevertheless, it was still enough to cause our slowest traffic growth in nearly a decade,” said Alexandre de Juniac, IATA’s Director General and CEO.

International Passenger Markets January international passenger Hits January Passenger demand rose 2.5% compared to January 2019, down from 3.7% growth the previous month. With the exception Demand: of Latin America, all regions recorded increases, led by airlines in Africa and the Middle East that saw minimal impact from the COVID-19 outbreak in IATA January. Capacity climbed 0.9%, and JANUARY 2020 WORLD RPK ASK PLF (%-PT)2 PLF (LEVEL)3 (% YEAR-ON-YEAR) SHARE1

Total Market 100.0% 2.4% 1.7% 0.6% 80.3%

Africa 2.1% 5.2% 6.1% -0.6% 70.2%

Asia Pacific 34.7% 0.4% 2.2% -1.5% 79.9%

Europe 26.8% 1.6% -0.5% 1.7% 81.6%

Latin America 5.1% 0.4% 0.0% 0.3% 82.6%

Middle East 9.0% 5.9% 0.6% 3.9% 78.5%

North America 22.2% 5.7% 3.6% 1.6% 81.2%

1-% of Industry RPKs in 2019 2-Year-on-year chnage in load factor 3-Load factor level

44 cargo newswire / March 2020 www.cargonewswire.com Associations

load factor rose 1.2 percentage points the 5.2% growth recorded in December, restrictions related to COVID-19. China’s to 81.1%. although there were no significant Ministry of Transport reported an 80% Asia-Pacific airlines’ January flight cancellations to Asia in January. annual fall in volumes in late January traffic climbed 2.5% compared to Capacity climbed 1.6%, and load factor and early March. Capacity slipped 0.2% the year-ago period, which was the grew by 1.0 percentage point to 81.7%. and passenger load factor plunged 5.4 slowest outcome since early 2013 Latin American percentage points to 76.7%. and a decline from the 3.9% increase airlines experienced a 3.7% demand US airlines saw domestic traffic in December. Softer GDP growth in drop in January compared to the climb 7.5% in January. Although several of the region’s key economies same month last year, which was a this was down from 10.1% growth was compounded by COVID-19 impacts further deterioration compared to a in December, it represented another on the international China market. 1.3% decline in December. Traffic for strong month of demand growth Capacity rose 3.0% and load factor slid Latin American carriers has now been reflecting supportive business 0.4 percentage point to 81.6%. particularly weak for four consecutive confidence and domestic economic European carriers saw January months, reflecting continued social outcomes at the time. Capacity rose demand climb just 1.6% year-to-year, unrest and economic difficulties in 4.9% and load factor climbed 1.9 down from 2.7% in December. Results a number of countries in the region percentage points to 81.1%. were impacted by slumping GDP growth unrelated to COVID-19. Capacity fell in leading economies during the 2019 4.0% and load factor edged up 0.2 The Bottom Line fourth quarter plus flight cancellations percentage point to 82.7%. “The COVID-19 outbreak is a global related to COVID-19 in late January. African airlines’ traffic climbed crisis that is testing the resilience Capacity fell 1.0%, and load factor 5.3% in January, up slightly from 5.1% not only of the airline industry but lifted 2.1 percentage points to 82.7%. growth in December. Capacity rose of the global economy. Airlines are Middle Eastern airlines posted 5.7%, however, and load factor slipped experiencing double-digit declines in a 5.4% traffic increase in January, the 0.3 percentage point to 70.5%. demand, and on many routes traffic fourth consecutive month of solid has collapsed. Aircraft are being parked demand growth, reflecting strong Domestic Passenger Markets and employees are being asked to performance from larger Europe-Middle Demand for domestic travel climbed take unpaid leave. In this emergency, East and Middle East-Asia routes, which 2.3% in January compared to January governments need to consider the were not significantly impacted by route 2019, as strong growth in the US maintenance of air transport links cancellations related to COVID-19 at helped mitigate the impact from a in their response. Suspension of the that time. Capacity increased just 0.5%, steep decline in China’s domestic 80/20 slot use rule, and relief on with load factor jumping 3.6 percentage traffic. Capacity rose 3.0% and load airport fees at airports where demand points to 78.3%. factor dipped 0.5 percentage point to has disappeared are two important North American 78.9%. steps that can help ensure that airlines carriers’ international demand rose Chinese airlines’ domestic traffic are positioned to provide support 2.9% compared to January a year ago, fell 6.8% in January, reflecting the during the crisis and eventually in the which represented a slowdown from impact of flight cancellations and travel recovery,” said de Juniac.

JANUARY 2020 WORLD RPK ASK PLF (%-PT)2 PLF (LEVEL)3 (% YEAR-ON-YEAR) SHARE1 Domestic 36.2% 2.3% 3.0% -0.5% 78.9% Dom. Australia 0.8% 0.1% -1.4% 1.2% 79.3% Domestic Brazil 1.1% 2.1% 0.1% 1.6% 85.7% Dom. China P. R. 9.8% -6.8% -0.2% -5.4% 76.7% Domestic India 1.6% 2.5% 2.3% 0.1% 86.1% Domestic Japan 1.1% 3.8% 1.9% 1.3% 68.1% Dom. Russia. Fed. 1.5% 3.9% 8.3% -3.1% 72.2% Domestic US 14.0% 7.5% 4.9% 1.9% 81.1%

1-% of Industry RPKs in 2019 2-Year-on-year chnage in load factor 3-Load factor level

cargo newswire / March 2020 www.cargonewswire.com 45 Associations

IATA Updates Financial Impacts Relief Measures Needed

he International Air Transport are yet available for the impact on nearly 25% since the outbreak began, Association (IATA) updated its cargo operations. some 21 percentage points greater Tanalysis of the financial impact IATA’s previous analysis (issued on than the decline that occurred at a of the novel coronavirus (COVID-19) 20 March 2020) put lost revenues at similar point during the SARS crisis of public health emergency on the global $29.3 billion based on a scenario that 2003. To a large extent, this fall already air transport industry. IATA now sees would see the impact of COVID-19 prices in a shock to industry revenues 2020 global revenue losses for the largely confined to markets associated much greater than our previous passenger business of between $63 with China. Since that time, the virus analysis. billion (in a scenario where COVID-19 is has spread to over 80 countries and To take into account the evolving contained in current markets with over forward bookings have been severely situation with COVID-19, IATA 100 cases as of 2 March) and $113 impacted on routes beyond China. estimated the potential impact on billion (in a scenario with a broader Financial markets have reacted passenger revenues based on two spreading of COVID-19). No estimates strongly. Airline share prices have fallen possible scenarios:

46 cargo newswire / March 2020 www.cargonewswire.com Associations

IMPACT ON PASSENGER IMPACT ON PASSENGER MARKET NUMBERS REVENUES

Australia, China, Japan, Malaysia, Singapore, South -23% -$49.7 billion Korea, Thailand, Vietnam

Rest of Asia Pacific -9% -$7.6 billion

Austria, France, Italy, Germany, Netherlands, Norway, -24% -$37.3 billion Spain, Switzerland, Sweden, the United Kingdom

Rest of Europe -9% -$6.6 billion

Bahrain, Iraq, Iran, Kuwait, Lebanon, the -23% -$4.9 billion United Arab Emirates

Rest of Middle East -9% -$2.3 billion

Canada and US -10% -$21.1 billion

Note: Revenue loss figures are not additive due to overlaps of some markets, e.g., revenues for China and Germany both contain the revenues for the China-Germany market. Revenues are base fare revenues for all airlines flying to, from and within the country.

Scenario 1: Limited Spread would account for $47 billion of this impact that COVID-19 is having on This scenario includes markets with total. demand. And it should be noted that more than 100 confirmed COVID-19 hedging practices will postpone this cases (as of 2 March) experiencing a Scenario 2: Extensive Spread impact for many airlines. sharp downturn followed by a V-shaped This scenario applies a similar recovery profile. It also estimates methodology but to all markets that Impact falls in consumer confidence in other currently have 10 or more confirmed “The turn of events as a result of markets (North America, Asia Pacific COVID-19 cases (as of 2 March). The COVID-19 is almost without precedent. and Europe). outcome is a 19% loss in worldwide In little over two months, the industry’s The markets accounted for in this passenger revenues, which equates prospects in much of the world have scenario and their anticipated fall in to $113 billion. Financially, that would taken a dramatic turn for the worse. It passenger numbers, due to COVID-19, be on a scale equivalent to what the is unclear how the virus will develop, as are as follows: China (-23%), Japan industry experienced in the Global but whether we see the impact (-12%), Singapore (-10%), South Korea Financial Crisis. contained to a few markets and a (-14%), Italy (-24%), France (-10%), Africa and Latin America/Caribbean $63 billion revenue loss, or a broader Germany (-10%), and Iran (-16%). regions are not explicitly included in impact leading to a $113 billion loss Additionally, Asia (excluding China, this market-based analysis, because of revenue, this is a crisis. “Many Japan, Singapore and South Korea) there are currently no countries in either airlines are cutting capacity and taking would be expected to see an 11% fall in region with at least 10 COVID-19 cases. emergency measures to reduce costs. demand. Europe (excluding Italy, France Governments must take note. Airlines and Germany) would see a 7% fall in Mitigation are doing their best to stay afloat as demand and Middle East (excluding Oil prices have fallen significantly (-$13/ they perform the vital task of linking Iran) would see a 7% fall in demand. barrel Brent) since the beginning of the the world’s economies. As governments Globally, this fall in demand year. This could cut costs up to $28 look to stimulus measures, the airline translates to an 11% worldwide billion on the 2020 fuel bill (on top of industry will need consideration for passenger revenue loss equal to $63 those savings which would be achieved relief on taxes, charges and slot billion. China would account for some as a result of reduced operations) which allocation. These are extraordinary $22 billion of this total. Markets would provide some relief but would not times,” said Alexandre de Juniac, IATA’s associated with Asia (including China) significantly cushion the devastating Director General and CEO.

cargo newswire / March 2020 www.cargonewswire.com 47 Associations

Air Cargo Demand Down 3.3% in January 2020: IATA

It is unlikely that the COVID-19 outbreak had very much to do with January’s weak performance. Lunar New Year in 2020 was earlier than in 2019. This skewed 2020 numbers towards weakness as many Chinese manufacturers would be closed for the holiday period. March performance will give a better picture of how COVID-19 is impacting global air cargo.

Regional Performance Airlines in Asia-Pacific and Europe suffered sharp declines in year-on-year growth in total air cargo volumes in January 2020, while North American and Middle East carriers experienced a more moderate decline. Latin America he International Air Transport by the COVID-19 outbreak, which has and Africa were the only regions to Association (IATA) released data severely disrupted global supply chains, record growth in air freight demand Tfor global air freight markets although it did not have a major impact compared to January 2019. showing that demand, measured on January’s cargo performance. Tough Asia-Pacific airlines saw demand in cargo tonne kilometers (*CTKs), times are ahead. The course of future for air cargo contract by 5.9% in decreased by 3.3% in January 2020, events is unclear, but this is a sector January 2020, compared to the year- compared to the same period in 2019. that has proven its resilience time and earlier period. This was the sharpest ”January marked the tenth again,” said Alexandre de Juniac, IATA’s drop in freight demand of any region consecutive month of year-on-year Director General and CEO. for the month. Capacity growth was declines in cargo volumes. The air Cargo capacity, measured in flat. Seasonally-adjusted cargo demand cargo industry started the year on a available cargo tonne kilometers rose slightly however, following the weak footing. There was optimism (ACTKs), rose by 0.9% year-on-year thawing of US-China trade relations. that an easing of US-China trade in January 2020. Capacity growth has The impact from COVID-19 is expected tensions would give the sector a boost now outstripped demand growth for 21 to affect March’s performance. in 2020. But that has been overtaken consecutive months. North American airlines saw

JANUARY 2020 WORLD SHARE1 CTK ACTK CLF(%-PT)2 CLF(LEVEL)3 (% YEAR-ON-YEAR)

Total Market 100.0% -3.3% 0.9% -1.9% 45.0%

Africa 1.8% 6.8% 5.9% 0.3% 35.6%

Asia Pacific 34.5% -5.9% 0.0% -3.0% 47.4%

Europe 23.6% -3.7% -3.0% -0.3% 50.1%

Latin America 2.8% 1.4% 2.4% -0.3% 31.1%

Middle East 13.0% -1.4% 2.9% -1.9% 42.6%

North America 24.3% -1.3% 3.4% -2.0% 42.4%

1- % of industry CTKs in 2019 2- Year-on-year change in load factor 3-Load factor level

48 cargo newswire / March 2020 www.cargonewswire.com Events

demand decrease by 1.3% in January 2020, compared to the same period Breaking news: a year earlier. Capacity increased by 3.4%. Seasonally-adjusted cargo demand rose slightly however, amid a more supportive operating environment IATA postpones and following the thawing of US-China trade relations. European airlines posted a 3.7% decrease in cargo demand in January World Cargo Symposium 2020 compared to the same period a year earlier – more than double the 1.3%% drop in year-on-year demand in December. Seasonally- adjusted demand also dropped sharply, disrupting the positive trend that started mid-2019. Capacity decreased by 3.0% year-on-year. Middle Eastern airlines’ cargo volumes decreased 1.4% in January 2020 compared to the year-ago period. Capacity increased by 2.9%. Against a backdrop of operational and geopolitical challenges facing some of the region’s key airlines, seasonally- adjusted freight volumes ticked down in January, but a modest upwards trend has been sustained. However, given the Middle East’s position connecting ATA has postponed this year’s World “We have been following the WHO’s trade between China and the rest of Cargo Symposium as a result of guidelines. However, there has been an the world, the region’s carriers have Icoronavirus-related cancellations. increase in the number of participant significant exposure to the impact of The three-day event has become the cancellations over the past few days COVID-19 in the period ahead. largest annual event in the air cargo for reasons including company travel Latin American calendar, attracting more than 1,000 bans and senior delegates needing to airlines experienced an increase attendees and 40 exhibitors. stay close to base during the crisis, in freight demand in January 2020 The show had been due to take therefore, we feel that it would be best of 1.4% compared to January 2019 place next week in Istanbul, but the to postpone the event. – reversing the 2.5% decrease in airline association said that despite “Further information will follow in December. Seasonally-adjusted there being no reported cases in the coming days regarding delegate, freight volumes in the region also Turkey, it had taken the decision to sponsor and exhibitor situations and ticked upwards, underpinned by new postpone. consequential actions that need to be route connections, which is a positive IATA said: “Over the past few days, taken. development for the region’s carriers. we have been receiving enquiries about “We are very sorry that this decision Capacity increased by 2.4% year-on- the status of the upcoming 14th World had to be taken but we are sure you will year. Cargo Symposium (WCS) in Istanbul all agree it was the correct one and for African carriers posted the due to the coronavirus outbreak the right reasons.” fastest growth of any region for the (COVID-19). So far, IATA has yet to comment on 11th consecutive month in January “Although there have been no when the event has been postponed 2020, with an increase in demand of reported cases in Turkey, we have taken until. 6.8% compared to the same period the decision to postpone the event. The symposium was set to feature a year earlier. Growth on the smaller “Since the first outbreak of plenary sessions, specialised tracks, Africa-Asia trade lanes (up 12.4% COVID-19 in mainland China, we workshops and executive summits, in 2019) contributed to the positive have been monitoring the situation in tackling aspects related to technology performance. Capacity grew 5.9% year- Istanbul closely, working daily with local and innovation, security and customs, on-year. and international authorities. cargo operations and sustainability.

cargo newswire / March 2020 www.cargonewswire.com 49 Logistics

Lödige Industries Construction well under way

to deliver ödige Industries is to deliver company has installed in close to 50 a modern, fast and efficient terminals worldwide. Swissport Lcargo handling facility for Björn Ussat, Director Airport Swissport’s new cargo terminal in Logistics Solutions at Lödige Industries Frankfurt Cargo City Süd. Construction said: “We’re very pleased to support cargo of the new 2900 m² facility is well Swissport’s impressive growth goals under way and Lödige Industries has with an air freight handling system that handling commenced production of the cargo we know will deliver on their speed, handling system at its manufacturing reliability and efficiency targets for facilities in Germany and Rumania. years to come and which will ultimately system for The new facility is due for hand-over facilitate cargo flows through in the autumn of 2020 and will feature Frankfurt airport.” “Our selection of Frankfurt a space-saving and fast automated Lödige Industries is testament to storage and retrieval system for 115 our commitment to optimum service main deck unit load devices (ULDs) over delivery and our ambitious efficiency Cargo City two levels with an upgrade option to and reliability goals for our clients implement three levels. The system is around the world”, said Willy Ruf, Senior Süd operated by two of Lödige’s proven 15ft Vice President Swissport Central & elevating transfer vehicles, which the Eastern Europe.

50 cargo newswire / March 2020 www.cargonewswire.com Logistics

Etihad Cargo selects ECS group as Cargo Service Provider in Key Asian, European and North American Markets

n line with the recent implementation of the new global sales distribution Istructure across its network, Etihad Cargo, the cargo and logistics arm of the Etihad Aviation Group, has selected ECS Group, the world’s largest General Sales & Support services group, to deliver a significant scope of its new regional sales operating model across multiple-territories. Etihad Cargo has entered into Cargo Service Provider (CSP) agreements with ECS Group’s subsidiary company Globe Air to provide customer service, reservations, post-flight support, operations support, accounting and billing support services in the United States, United Kingdom, Germany, Netherlands, Singapore, Indonesia and Malaysia. Etihad Cargo will itself lead sales activities in those transformation. This milestone comes Etihad Cargo to develop its business territories through its own commercial following an extensive 10-month strategy is a fantastic adventure, and organisation. evaluation process to source like- we are especially honoured to have Furthermore, through ECS Group’s minded partners who share our vision been chosen to support them in key subsidiary companies Globe Air, for digital cargo transformation using markets in Asia, Europe and North UniversalGSA and ExpAir, the parties data-driven market insights and deep America. To maximise Etihad Cargo’s entered into CSP agreements that customer knowledge. ECS Group’s freight revenue in these regions, we also cover sales services in Canada, ability to deliver cost-effective sales have worked on unique solutions and Belgium, Switzerland, Austria, the operations through bundling multiple digital tools that are tailored to and Czech Republic, Slovakia and the jurisdictions and maximising economies designed exclusively for the airline. We Nordics, as well as Los Angeles and of scale was a key factor in their share Etihad Cargo’s vision of putting the offline Etihad stations in the United award.” digital at the heart of efforts to expand States. Etihad’s renewed regional air freight, and this shared vision is an Services under the new agreements distribution strategy is designed for essential aspect of our partnership.” will commence on April 1st 2020 the carrier to lead its own sales and Etihad Cargo launched its revamped across all the above territories, with the commercial activities in select global strategy in 2018 and has since rolled exception of the Czech Republic where cargo gateways, with key leadership out significant initiatives across its services are expected to commence on appointments made across North fleet and network, digital capabilities, June 1st 2020. America, Europe, Middle East, Africa product verticals and physical Abdulla Shadid, Managing Director and Asia. The partnership with ECS infrastructure, as well as investing Cargo & Logistics Services at Etihad Group further supports this strategy in internal resources and sales Aviation Group, said: “We are delighted through offering various complimentary organisations to drive a heightened to be working with ECS Group as a sales and non-sales support activities. customer experience and cement its strategic partner to fulfil a key pillar Adrien Thominet, Chief Executive position as an international air cargo of our all-encompassing commercial Officer of ECS Group, said “Helping airline partner of choice.

cargo newswire / March 2020 www.cargonewswire.com 51 Logistics

Agility Names Chris Price New Global Integrated Logistics CEO

gility, a leading global He leaves Agility GIL in a logistics provider, has position of strength.” Aannounced that the Successor Chris Price CEO of its Global Integrated currently heads Agility’s Logistics (GIL) business, nearly $1.5 billion Asia Pacific Essa Al-Saleh, will be logistics business and has stepping down after thirteen been with the company years in the role and twenty for thirty-six years. Before two years with the company. becoming Regional CEO for He will be succeeded by Asia, Price served in multiple industry veteran Chris Price, leadership roles, including who will become GIL CEO on CEO Netherlands, CEO for May 1. the UK and Ireland, and CEO “I am truly grateful to for Northern Europe, which Essa for his foundational role included the Nordic countries. in making Agility a leading “Chris has demonstrated player in our industry. His extraordinary skill and partnership, dedication, and leadership at every step. commitment to Agility’s He is customer-centric and journey stand out,” said Tarek experienced in leading high- Sultan, Agility Vice-Chairman performing teams,” said and CEO. Agility CEO Tarek Sultan. Al-Saleh leaves the “Chris brings strategic company to pursue personal vision and deep operational interests, but will continue understanding to this role. to offer advisory support. His strong relationships “Essa’s legacy is in our business and with spearheading 40+ customers will help ensure a acquisitions and integrating smooth transition.” these businesses into a Soren Poulsen, currently single network of more head of Agility GIL North than 18,000 employees, Asia, will succeed Price operating in 100+ countries, as regional CEO for Asia- and contributing near $4 Pacific. Poulsen joined billion in revenue,” Sultan Agility in 2014 as CEO said. “Essa is a true leader: Greater China, and later he built a strong company assumed the role of Area culture while driving CEO for North Asia which consistent improvement includes Japan, Korea & in growth and profitability. Taiwan.

52 cargo newswire / March 2020 www.cargonewswire.com Logistics

B&H Worldwide expands Melbourne facilities ten-fold

o cater for an increasing demand growing number of AOG (aircraft-on- from its customers in Oceania, ground) shipments the company is now Taerospace logistics provider, B&H carrying, it says. Worldwide expands its warehouse and Additional warehouse staff have offices in Melbourne (MEL). been employed to provide round-the- From the new larger facility – a clock coverage within the facility. to all their expansion requirements. ten-fold expansion – its specialist All staff will report to B&H’s head of They will have global visibility of teams will now be able store, handle Operations, Oceania – Colin Kaltner – their inventory through our unique, and process an ever expanding number who is also based at the site. cloud-based track and trace platform of customers’ aerospace inventories Describing the expansion Kaltner FirstTrac and with our increased including large-scale items such as says: “There are multiple benefits for capacity we can provide a full range of aero engines and tyres. our customers from this expansion in specialist aerospace logistics services.” The new facility is 10 minutes’ drive Melbourne. And as our primary forward The expanded B&H team in from Tullamarine airport (MEL) and stocking location for Australia and the Melbourne will also offer specialist is ideally positioned for handling the South Pacific we are now able to cater Dangerous Goods services.

Finnair adds DEL, LAX frequencies for peak summer 2020

innair is adding three weekly of the 2020 summer season which frequencies to Delhi once the concludes on 24 October 2020. Fpeak travel season for summer Currently, Finnair operates three 2020 begins at the end of June. Finnair weekly flights year-round to Los currently flies four weekly frequencies Angeles, on Tuesdays, Thursdays and to Delhi. Sundays. As of 1 July, the route will be In addition to its year-round Los operated daily for the remainder of Angeles flights, Finnair flies to four the summer season, as well as for the additional transatlantic destinations, upcoming winter season. Finnair’s Delhi including year-round service to New route is operated with an A330 aircraft York JFK as well as seasonal flights to and connects well to Finnair’s wide Chicago O’Hare (ORD), San Francisco European and transatlantic networks, (SFO) and Miami (MIA). the carrier notes. Finnair’s transatlantic routes are Finnair is also adding a weekly operated within the Atlantic joint frequency to its popular Los Angeles business between Finnair, American (LAX) route. The new frequency, Airlines, British Airways and Iberia. which will be operated with an A350, Currently, the four airlines operate over will be flown on Fridays as of 3 July 100 daily return flights between Europe and will be operated until the end and North America.

cargo newswire / March 2020 www.cargonewswire.com 53 Logistics

Orders Three 737-800 BBAM Boeing Converted Freighters

BAM and Boeing announced the we believe it maximizes the platform’s president of Commercial Sales and lessor has ordered three 737-800 capability and reliability.” Marketing. BBoeing Converted Freighters (BCF), The 737-800BCF is built on the “This agreement shows how we underscoring the growing e-commerce Next-Generation 737 platform, well can serve our customers by delivering and express sector of the air cargo known for its reliability and efficiency. efficient and reliable airplanes and a market. BBAM has one of the world’s The airplane carries up to 52,800 portfolio of services that extracts value biggest Next-Generation 737 fleets and pounds (23.9 metric tons) of payload throughout the life of those jets.” has chosen the BCF program to convert with excellent operating economics According to the Boeing Commercial three airplanes in its existing fleet. to maximize operators’ profits. Since Market Outlook, 2,820 freighters will “Through the Boeing freighter entering service in 2018, the 737- enter the global fleet to meet market conversion program, these 737-800s 800BCF has won 130 orders and demand, including 1,220 standard-body will continue to deliver value for our commitments. passenger-to-freighter conversions. customers and investors for many years “BBAM is one of the world’s leading Responding to strong market demand, to come,” said Steve Zissis, president leasing companies, known for their Boeing announced plans to add a 737- and CEO of BBAM. smart approach to investment. We are 800BCF production line at Guangzhou “The 737-800 is an integral part of delighted that BBAM has selected the Aircraft Maintenance Engineering BBAM’s managed fleet of commercial Boeing Converted Freighter program to Company Ltd. (GAMECO) this summer. passenger jet aircraft, and we see extend the life of their Next-Generation “Passenger-to-freighter conversions strong interest from our customers in 737s and capture a new market give us the opportunity to demonstrate the standard-body freighter. We chose opportunity in the years ahead,” said our skill and expertise,” said GAMECO Boeing’s conversion program because Ihssane Mounir, Boeing’s senior vice General Manager Norbert Marx.

54 cargo newswire / March 2020 www.cargonewswire.com Logistics

Worldwide Flight Services earns IATA CEIV at CDG Pharma Centre

orldwide Flight Services Located in the heart of the airport’s ensuring constant tracking of (WFS) has been awarded IATA cargo area, WFS’ 2,400sqm Pharma shipments from the Pharma Centre WCEIV Pharma certification for Centre in Paris offers landside and to and from aircraft, with time and its new EUR 10 million Pharma Centre airside acceptance capabilities and date statements available on demand. at Paris Charles de Gaulle Airport significant temperature-controlled A temperature monitoring solution (CDG) for the handling of temperature- storage. The dedicated operation with a Cloud platform also collects controlled healthcare and life science has its own docks and manoeuvring temperature and humidity data in products. area for the loading and unloading of real-time via sensors and enables this Opened in September last year, the temperature-controlled pharmaceutical information to be accessed on mobile Centre is the only dedicated facility shipments and incorporates: devices. at the airport – the second largest • a dedicated room for loose cargo Pulse, WFS’ cloud-based global air cargo gateway in Europe – with a storage at +15 to +25°C with a capacity platform for incident and inspection team of dedicated and trained experts, for 108 euro-pallets on four levels of management has also been temperature-controlled warehousing, racking; successfully deployed. With its mobile and a transport fleet specifically • a separate cold room for loose application functionality, Pulse enables adapted to guarantee pharmaceutical cargo storage at +2 to +8°C with the real-time reporting of non-conformities shipments integrity. capacity to store 47 euro-pallets on the and access to live dashboards. New Nearly 30 airlines and freight ground, and with additional racking also functionalities are being developed to forwarders are already using the available; generate immediate automated reports Pharma Centre, which is forecast to • a small freezing room for loose for customers. handle over 8,000 tonnes of products cargo storage at -20°C capable of The WFS Pharma Centre is served in 2020. handling 9 euro-pallets at a time; by a fleet of exclusively-designed Hugo Rodrigues, vice president • two temperature-controlled areas temperature-controlled three-pallet Cargo France at WFS, says: “Investing for +2 to +25°C for cargo unit load trailers and cool dollies as part of WFS’ in the Pharma Centre supports WFS’ devices with a combined capacity to end-to-end airport handling solution strategy to broaden our product store 53 P2P or 106 AKE pallets. and works in accordance with the strict offering by supporting the needs New technologies used in the facility temperature requirements for specific of both our airline and forwarding include digital systems to improve pharmaceutical product groups. It is customers as well as their customers, operational efficiency and shipment also equipped with controlled-access which, in this case, are major visibility. The warehouse management and screening, CCTV and alarm pharmaceutical companies that system (WMS) supports the use of systems to ensure 24/7 safety and demand the highest standards of barcode scanning for real-time storage security, monitored by the company’s compliance to protect the integrity of capacity monitoring and management, Security Operational Centre. their products. “Gaining IATA CEIV Pharma certification so soon after opening the Centre recognises our intention to meet the highest industry standards. It also adds to Paris CDG’s reputation as one of the world’s leading air cargo gateways,” Rodrigues adds. WFS has been investing in pharma handling centres at locations around its global network. In 2019, this included the opening of other facilities in Copenhagen, Johannesburg, Miami and New York JFK.

cargo newswire / March 2020 www.cargonewswire.com 55 Logistics

logistics group warns

new tax could hit green efforts

utch shipper and logistics hit by a higher tax despite their green market and provides the government group Evofenedex has called credentials. with less financial means than it thinks. Don the country’s government Also, air cargo handlers are This should therefore be smarter. to axe plans for a green air cargo constantly looking to optimise loads, “The tax base that the cabinet tax that it says will have unintended meaning heavy take-off weights are the chooses is the maximum take-off weight consequences. goal. The more efficiently that handlers of a freight device. This means that The Dutch government has work, therefore, the higher the tax bill. aircraft that can carry the most kilos of submitted proposals to introduce a Evofenedex warned that there cargo are the most heavily taxed.” charge based on the maximum takeoff could be an exodus of cargo to nearby He added: “The tax alone will kill weight of aircraft. airports in other countries putting the the air freight facilities at Maastricht However, Evofenedex said that this Dutch cargo industry under pressure. Airport. In addition, the Council of will punish modern cargo aircraft with a The association pointed out that State has already expressed great higher takeoff weight that are actually the industry is already facing a difficult concern about the leakage effect of more efficient than older aircraft that future because of the outbreak of the cargo flights to foreign airports as a can carry less cargo. coronavirus. result of this measure and its impact on An example is the Boeing 747-8F, Instead, it would like to see an our business climate and prosperity. which makes less noise compared with aviation tax negotiated at a European “The spread of the coronavirus the B747-400F work-horse and also level. forces the aviation sector to cancel produces around 16% fewer emissions. Evofenedex chairman Steven many flights. As a result, we are But the B747-8F has a much Lak said: “We don’t get it. The levy now close to a knockout for a large higher maximum take-off weight. This slows the sustainability of airfreight part of the air cargo facilities in the means that these aircraft could be shipments, possibly curbs the airfreight Netherlands.”

56 cargo newswire / March 2020 www.cargonewswire.com Supply Chain PayCargo Americas

President and CEO knowledge-based economy Miami International Airport, in South Florida. The Miami Dade Beacon As part of his role on the Council Trade and Logistics Lionel Van Der Walt Advisory Board, van der Walt Committee, The City of will be part of a working Miami, 10 freight forwarders, appointed to the smart group on payment solutions one carrier decentralized that the SSCA is forming. marketplace (with 170 “I am honored to serve carriers) and other supply supply chain alliances on the Advisory Board of chain stakeholders. the Smart Supply Chain The SSCA runs six Advisory Board Alliance,” said Lionel van der working groups: perishables Walt, President and CEO, and temperature sensitive The Americas, PayCargo. cargo; digital assets (for “The alliance is an shippers and vendors); sea important knowledge centre and air cargo operations; for enhancing the supply warehouse docks and chain and it will be great for yards operations; FinTech, PayCargo to collaborate with payment instruments other stakeholders to help and cryptocurrencies; and further develop and improve aviation parts - track and the supply chain.” trace. The SSCA is designed “The Foundation is very to deploy applications honored to welcome such a supported by the City of distinguished leader in the Miami, Miami International FinTech space as Lionel Van Airport, and the Port of Miami, der Walt from PayCargo,” accelerating FBF participants said Matthieu Merchadou like Telefonica, RSK, EOS, Melki, Executive Director dexFreight, ConsolFreight, and Founder of the Florida Corda R3, and DNA to leverage Blockchain Foundation. their resources towards “We are very much looking collective applications. forward to start exploring the Each shares a vision of multiple applications in the building collectively the space of remittances, trade infrastructure on which data finance and cross border will be shared to obtain payments using DLT’s, IoT, supply chain visibility and FinTech and Lionel’s expertise create efficiencies between to build the next generation he alliance is part of by the Smart Supply Chain all stakeholders and new of payment and financing the Florida Blockchain Alliance (SSCA) to its business models using a solutions together with TFoundation which Advisory Board. mix of Internet of Things the members of the Smart uses collective supply chain The SSCA is part of (IoT), sensors and Artificial Supply Chain Alliance.” business intelligence to build the Florida Blockchain Intelligence (AI), amongst He said the SSCA is the infrastructure needed in Foundation and has a others. working on a pilot agreement the 21st Century mission to use collective The SSCA is made up of with Miami Dade County, PayCargo President and business intelligence to build members of the Foundation and will soon launch a new Chief Executive Officer (CEO), the infrastructure of the from across the logistics website with information The Americas, Lionel van 21st century for the logistics supply chain. on working groups and a der Walt has been appointed supply chain and create a They include PortMiami, members’ section.

cargo newswire / March 2020 www.cargonewswire.com 57 ULD management

Unilode signs agreement

with Unilode’s Customer Control Centre to coordinate logistics activities much quicker with ground handlers, airlines and the freight communities. Freshworks software will dramatically improve the quality and response times for all customer contact methods. nilode Aviation Solutions, to enhance Mr. Joseph P Jensen, Unilode the leading global provider of Managing Director Customer Uoutsourced unit load device Experience, said: “Our partnership to (ULD) management and repair customer use Freshworks software is a great solutions and winner of the IATA example of how artificial intelligence, Air Cargo Innovation Award for its intelligent automation and customised digital transformation programme, experience services can be combined into one has announced its partnership platform to enhance the customer with Freshworks Inc., the customer experience. The implementation of engagement software company. Freshworks’ software at Unilode’s Freshworks provides customer Customer Control Centre will start in engagement software to businesses customer to offer quicker and better March this year.” of all sizes, making it easy for service. Mr. Benoît Dumont, Unilode CEO, customer support, marketing, sales, Unilode will be leveraging added: “We are excited to work with the and customer success professionals Freshworks’ automated and AI-driven Freshworks team. Similar to our award- to communicate more effectively with software to streamline the handling of winning digital programme, this is customers. Freshworks offers a full internal and external communications another example of Unilode’s investment suite of SaaS (Software as a Service) at its Global Customer Control Centre and never-ending commitment to products that create compelling in Bangkok, Thailand. In the first continuously improve our ULD solutions customer experiences and gives phase of implementation, Freshworks and provide the highest level of service businesses a 360 degree view of the software will enable 80 agents of to all our customers.”

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