Corporate Social Responsibility 2020
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CSR 2020 50TH ANNIVERSARY EDITION Responsibility Corporate Social Corporate Social 2020 cargolux airlines international Aéroport du findel Luxembourg Content 01 message from the CEO 05 about this report Message from the CEO 6 About this report 86 02 about our company 06 contribution Our mission, vision and values 10 to the SDGs Our activities 11 Our contribution to the SDGs 92 Destinations route map 2020 12 At a glance 19 07 gri appendix Corporate governance 20 GRI appendix 96 Executive committee 22 Shareholders 24 08 gri content index Opeational structure GRI content index 102 of the organization 25 Cargolux, celebrating 09 independent and 50 years of success 27 limited assurance report Independent and limited 03 sustainability assurance report 108 approach Journey to sustainable 10 glossary developement 32 Glossary 120 Stakeholders 34 Shared values creation strategy 36 Our value creation model 38 04 sustainability commitment Ensuring a responsible and inclusive corporation 42 Developing sustainable operations 58 The Greenhouse Gas Protocol defines three scopes of emissions 70 Sharing values with communities 77 message from 01 the ceo message The year 2020 was unlike any The team demonstrated immense GRI 102-14 other for many reasons. The flexibility and this approach enabled heavy workload pandemic-related the company to respond to the Cargolux’s commitment to social, from the CEO restrictions and upheaval increased demand. The network environmental, and economic GRI 102-14 of our traditional working patterns was adapted to pressing requirements viability runs deep and is engrained posed a set of unprecedented and capacity was optimized in each of the company’s endeavors. challenges both for the industry and to ensure the supply chain kept The airline celebrated its 50th for Cargolux. Keeping our employees moving as efficiently as possible. anniversary in 2020, a milestone safe worldwide while navigating The heavy loads, long routes, that reflects how important ethical sanitary measures, travel restrictions, and uncongested skies also yielded and sustainable practices are and increased demand required enhanced efficiency allowing our to ensure a long-lasting operation. dedication and resourcefulness. airline to achieve impressive results I am pleased to see how far Yet one core consideration in terms of fuel efficiency. the company has come from remained intact: our commitment This performance coupled with its humble beginnings and I look to sustainability. the fuel efficiency initiatives in place forward to the developments ahead. reflect our strong commitment Early in the year, as the pandemic to sound flight operations. As environmental and social progressed and lockdown situations questions become increasingly emerged, the importance of air Always intent on staying central to business decisions cargo in the global supply chain at the forefront of the industry, in the industry, Cargolux can be was increasingly highlighted. Cargolux pushed forward proud of its achievements so far. The considerable decrease with numerous projects throughout However, there is still a long way of passenger operations and the year in addition to handling to go and many challenges ahead the related belly-hold capacity, the heightened demand. to remain a leader in sustainable created a surge in demand Our journey towards digitalization operations. We have several projects for cargo carriers. Airlines such continued and several solutions under development for the voluntary as ours were heavily solicited were implemented in line with reduction of CO2 emissions. to fly essential supplies, including the foreseen schedule. We are also closely looking into PPE and healthcare products, The organization also introduced our CSR targets to fine-tune them where they were most needed. a new and improved cyber security and establish a roadmap that covers program to enhance safety within all our identified material topics As international flights became the Cargolux network. in a coherent and holistic manner. scarce, our airline provided an air The integration of the IT department This framework will help shape bridge between Europe, Asia, within the company structure our future business strategy and and the Americas. Cargolux and was finalized, providing a solid define progression areas for the its teams worked tirelessly support system. This was a significant future. to keep goods flowing despite asset especially as inter-personal the circumstances and leveraged communication moved online due There are many interesting our position and expertise to keep to home working. developments ahead for the Richard Forson communities safe. Numerous charter company and I look forward President and flights were organized to ensure Despite these unforeseen to working on these topics in close Chief Executive Officer populations were equipped to face circumstances and restrictive cooperation with our stakeholders. the pandemic. measures, Cargolux still managed Closing on this eventful year, I would to move to its new headquarters; like to conclude by extending The welfare of our employees a building designed with sustainability my heartfelt thank you to the is a priority topic for Cargolux in mind. As well as providing Cargolux team around the globe and was our primary concern since enhanced energetic features who have demonstrated dedication the outbreak of the pandemic with and supporting a waste avoidance and commitment throughout this numerous measures introduced philosophy, it was conceived challenging year. I would also like to preserve their health and protect to eliminate single-use plastic to salute our customers, partners, them against the virus. Early in in all areas including catering. and all other stakeholders for the year, the company focused The office space is connected engaging on this CSR journey on procuring protective equipment to the maintenance center with us. I look forward to continuing to keep its personnel safe and reduce to streamline processes and foster on this path to cement Cargolux’s contamination risks. As the virus exchanges between employees. position as a leading provider spread to all four corners of the globe, Although conditions in 2020 did not of sustainable air cargo solutions. sanitary measures were implemented allow us to explore the full potential such as working from home where of this work environment, ever possible and modified shift I am confident that having most patterns for those whose presence Luxembourg-based employees was required on site. A monitoring in a single location will positively system was also introduced for flight contribute to personal and crew to avoid layovers in severely professional development. affected areas and minimize exposure to stringent quarantine requirements at destinations. 6︱csr report 2020 csr report 2020 ︱ 7 about our 02 company our mission, our vision our activities Cargolux Airlines International S.A., Cargolux Italia, the airline’s headquartered in Luxembourg, subsidiary based in Milan, was Italy’s To be “The Global Cargo Carrier GRI 102-1 I GRI 102-2 is a leading provider of reliable, largest all-cargo carrier in 2020. vision and values of Choice” GRI 102-3 I GRI 102-4 high-quality air cargo services, Cargolux continues to build on its GRI 102-16 GRI 102-5 I GRI 102-6 and the Global Cargo Carrier existing core competency, pushing GRI 102-7 of Choice. In half a century global consistency and leveraging our mission of operations, Cargolux has the evolution of its global network become an expert in handling to fulfill industry-specific needs. We deliver consistent flexibility a variety of delicate shipments. The airline thinks beyond just and reliability through our valued Live animals, perishables, the in-flight needs of its cargo. and dedicated employees temperature-sensitive commodities, It responds to customers’ creating sustainable benefits for all and outsized freight, all benefit door-to-door requirements. stakeholders in a safe environment. from Cargolux’s experienced touch. The airline offers an extensive The company’s flexible charter product portfolio that gives services offer the advantage the cargolux spirit customers expert treatment for even of dedicated, tailored solutions the most unusual requirements. for its clients. The airline operates Cargolux is unequaled in the a number of charter aircraft that can 56* provision of services that call be booked and deployed at very Scheduled flight for management of sensitive short notice. With staff stationed • Leading by example destinations worldwide and valuable shipments. across the globe, Cargolux Charter gives customers 24/7 coverage. • Respecting each Starting with a single Canadair other CL-44 swing-tail aircraft in 1970 As well as regular fleet upkeep, with a capacity of about 30 tonnes, Cargolux’s maintenance center, the company developed into Europe’s based in Luxembourg, offers • Working as a team number one all-cargo airline, ranking third-party maintenance services. 6th in IATA’s scale of freight operators. Specialized in Boeing 747 Cargolux was the world’s first maintenance, the airline offers • Being dedicated operator of both the 747-400F a range of specialized maintenance and the 747-8F. Today, services such as, but not limited and passionate the airline operates a fleet of to, avionic modifications, structural 30 747 freighters. With more than repairs, worldwide AOG support 30+ 85 offices in over 50 countries, and hangar maintenance up • Going the extra mile Countries Cargolux works cooperatively with