QUALITY AND BEST PRACTICE IN AIR LOGISTICS OPERATIONS
Customer focus DHL Global Forwarding Regional market outlook Nordic cool Indian subcontinent Finnair Cargo’s new hub
AIRPORT REPORT: EUROPE INTERVIEW PROFILE Slots drop, freighters swap Olivier Bijaoui :,17(5WWW.CAASINT.COM&$$6,17
Cover photo courtesy: DFW Dallas Fort Worth International Airport JAMES SHERIDAN QUALITY AND BEST PRACTICE IN AIR LOGISTICS OPERATIONS Chairman [email protected]
Customer focus DHL Global Forwarding Regional market outlook Nordic cool Indian subcontinent Finnair Cargo’s new hub
AIRPORT REPORT: EUROPE INTERVIEW PROFILE PARVEEN RAJA Slots drop, freighters swap Olivier Bijaoui :,17(5WWW.CAASINT.COM&$$6,17 Flexible nature Publisher [email protected]
MARTIN KINGWELL t various times during the last two decades, there has been International Sales Director talk of the potential for secondary or cargo-specialist airports [email protected] to relieve the capacity or environmental pressures on Europe’s A big metropolitan airports such as Frankfurt, Amsterdam, Paris, NOVA ABBOTT Heathrow, and Brussels. Various alternative airports, including Sales Manager – Asia Vatry, Ostend, Châteauroux, Brescia, Manston, and Bilbao have promoted [email protected] themselves – and some have shown signs of building momentum, only to subsequently see their growth stutter or collapse completely. Their fortunes NOTE EDITOR’S GEMMA KEEN Events Coordinator have been affected by wider economic and air freight cycles, the rise [email protected] and fall of various cargo airlines they had depended on, new runways at airports including Frankfurt and Amsterdam, and the increasing use of TOM WILLIS cargo-friendly passenger aircraft such as B777s. And, given the choice, News Editor forwarders generally still favour airports with wide and high-frequency [email protected] network connections. The integrator hubs of Leipzig and Liege, and to a lesser extent East SHOBHANA PATEL Head of Finance Midlands, have been among the exceptions, and Luxembourg has fi [email protected] FRQWLQXHGWRVHHLWVWUDIÀFEXLOGWKDQNVWRKRPHFDUULHU&DUJROX[0DDVWULFKW has carved out a small niche as a specialist alternative to Amsterdam, and SHELDON PINK +DKQKDVUHWDLQHGDFHUWDLQOHYHORIWUDIÀFDOEHLWVRPHZKDWÁXFWXDWLQJ Creative Director WKDQNVWRQLJKWÁLJKWDQGRWKHUUHVWULFWLRQVDWQHDUE\)UDQNIXUW0DLQ%XW [email protected] the often-predicted boom for secondary general cargo airports in Europe has not really materialised. However, strong recent air cargo and passenger growth has combined with, and in Amsterdam’s case triggered, new environmental and capacity restrictions at some airports in Europe, bringing fresh opportunities Address changes and subscription for secondary cargo airports. orders to: [email protected] AMS and certain other airports are victims of their own success. ISSN 2054-8958 Schiphol, in most other respects, has often led the way in creating the EDITORIAL CONTRIBUTORS ideal conditions for air cargo, building a functioning air cargo community, John McCurry, Mike King, Stuart Todd DQGEULQJLQJDKROLVWLFDSSURDFKWRLPSURYLQJHIÀFLHQF\FRPPXQLFDWLRQ DQGWUDGHIDFLOLWDWLRQ%XWLWQRZÀQGVLWVHOIDSSDUHQWO\SRZHUOHVVLQWKH face of old agreements made with local populations and governments, PUBLISHED QUARTERLY BY combined with slot rules designed for passenger airlines. EVA International Media Ltd As the European Shippers’ Council has argued, different slot allocation Boswell Cottage, 19 South End rules should apply for all-cargo services to take account of their more ad- Croydon, London, CR0 1BE, UK Tel: + 44 (0) 20 8253 4000 KRF ÁH[LEOH QDWXUH %XW LQ WKH PHDQWLPH VRPH RI (XURSH·V VHFRQGDU\ Fax: + 44 (0)20 8603 7369 cargo airports, such as Liege and Hahn, look set for a revival. Whether m{x{P D{wDy © 9yww they become preferred long-term cargo hubs for the top-tier cargo airlines or merely temporary alternatives while capacity is tight in the big PRINTED BY metropolitan airports, remains unclear. History suggests the latter, but The MANSON Group Limited these are unpredictable times.Q St Albans, Hertfordshire AL3 6PZ
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Issue 19 © 2017 | www.caasint.com WILL WATERS | Editor Content may not be reproduced in any format without written permission from EVA International Media Ltd [email protected] & [email protected]
WINTER 2017Ř CARGO AIRPORTS AIRLINE SERVICES 1 16
4 AIRPORT FOCUS: Europe
Capacity restrictions are bringing new opportunities for secondary cargo airports
16 TOP CARGO AIRPORTS REPORT: The ideal cargo hub
Carriers, airports and handlers debate the essential requirements
28 CUSTOMER VIEW: DHL Global Forwarding
The world’s largest air freight forwarder discusses demand, capacity, and new digital entrants
32 REGIONAL MARKET OUTLOOK: Indian Subcontinent
Donald Urquhart reports on key air freight trends in India and Bangladesh
42 AIRLINE HUB PROFILE: Finnair Cargo
The new ‘Nordic Cool’ facility aims to support a more planned approach to handling
52 INTERVIEW PROFILE: Olivier Bijaoui
Observations from the former CEO of the world’s largest air cargo handler
60 SPECIAL FOCUS: The Americas
The impact of hurricanes Irma, Harvey and Maria on air freight and its customers
2 CARGO AIRPORTS AIRLINE SERVICES Ř WINTER 2017 The Smart Connection for Perishable Freight
When it comes to freight, DFW has the advantage.
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From arrival until departure, each consignment of perishables is safely handled and supervised by an experienced and dedicated team. Quality first. • 500 sqm of refrigerators available with flexible temperature settings. • Vacuum cooler for flower refreshment. • Specialized meat handling terminal. • Phytosanitary and Health-Authority check available 24 /7. • Experienced in-house customs clearance team. • Fast track for PER with very short transit times from aircraft arrival to truck departure. Please call +352 2456 6001 or visit www.luxaircargo.lu for more information. 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SYNERGIZED. MIAMI INTERNATIONAL AIRPORT America’s New Global Gateway iflymia [email protected] REPORT: TOP CARGO AIRPORTS “I would choose those that are starting to think about things a bit differently. 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Now at very airports, with air cargo facilities competitive rates. Aena. Committed to your business. ATL: he city of Atlanta — like few cities in the world T— displays an unrivaled diversity of people and culture, a spirit of openness and hospitality, and Focused true international character. Atlanta is a proven leader in economic and business development; home to a thriving, global business on Growth Through community, and the leading global city in the South- eastern United States. Route Atlanta’s No. 1 economic development tool is Harts- field-Jackson Atlanta International Airport (ATL). The Airport supports more than 400,000 jobs in metro Development Atlanta and makes a direct regional economic impact of more than $65 billion. In 2016, ATL topped 104 million passengers and expects to top 107 million by the end of this year. Each week, ATL accommodates nearly 8,500 departures to about 175 domestic and 70 international destinations. Hartsfield-Jackson is not resting on its laurels. The Airport is preparing for the future with a renewed commitment to growth in passenger and cargo air service development or route development, as is the terminology used in Europe, and necessary supportive infrastructure. A key ingredient in the Airport’s air service devel- opment plans is Hartsfield-Jackson’s innovative Air Service Incentive Program (ASIP). ASIP is designed to stimulate international air cargo and passenger growth, particularly along routes that link Atlanta to the world’s fastest-growing economies. The incentive program waives landing fees for up to two years for qualified passenger airlines starting international routes not already served from Atlanta and matches up to one-half of promotional costs, capped at $50,000. International cargo service carriers benefit from a waiver of both landing and parking fees during the same periods. The highest tier benefits are available to carriers starting service to major economies with the greatest potential for passenger and cargo growth, namely Brazil, Russia, India, China, South Africa, Latin America and the Caribbean in addition to select countries such as Switzerland, Qatar, Iceland, Norway, Turkey and Ukraine. Carriers starting service to other parts of Africa, Eastern Europe and Southeast Asia can receive consideration for midtier benefits, including an 18-month waiver of landing and parking fees and up to $35,000 matching promotional support. Total ASIP for fiscal years 2016 and 2017 was $866,620.56 Along with being one of the ASIP target destinations, under a mandate issued by Atlanta Mayor Kasim Reed, Africa is receiving additional attention from the Harts- field-Jackson Air Service Development team. The scarcity of direct flights between Atlanta and Africa has created an opportunity to develop new nonstop routes. While there is anticipation for greater connections to Africa via Turkish Airlines, one of ATL’s ADVERTISING FEATURE newest carriers, direct daily service from Atlanta is only To meet passenger needs – which have evolved available to Lagos and Johannesburg. dramatically over the past 40 years – ATL will undergo a curb-to-gate modernization of the Airport’s Domestic “New direct routes to Africa will help encourage direct Terminal. The centerpiece of this terminal modern- investment and a steady stream of business oppor- ization will be a multipurpose canopy that will protect tunities both in the Atlanta region and the targeted guests from the elements as they arrive to or depart destinations in Africa,” said Elliott Paige, ATL’s director from the Airport. of Air Service Development. Hartsfield-Jackson stands behind what it views as its “We focus on additional air service development purpose: to serve as the Atlanta community’s chief both domestically and globally, which allows us to economic development tool for the creation of jobs and the growth of wealth for residents. increase our connectivity worldwide.” Roosevelt Council, Jr. “Going forward, ATL will work tirelessly to maintain its Aviation General Manager leadership position, not only in the aviation industry, but also in efficient operations and world-class service,” said Cortez Carter, ATL’s assistant general manager of In this 21st century, international visitors choose Commercial Ventures. to vacation, and foreign corporations choose U.S. cities in which to invest. Often, those choices hinge on locations where nonstop flights provide fast and “Through flights to Johannesburg from Atlanta, our convenient air links. city is positioned for a thriving trade relationship with South Africa. Expanding Atlanta’s current exports to The ATL team has formed an alliance with the area’s economic development partners to make these new South Africa and promoting our city as a world-class routes a reality. place to do business are a top priority.” In the area of cargo service development, improving Mayor Kasim Reed ATL cargo efficiency of operations remains a top priority, combined with additional capacity, partnership and training of cargo stakeholders. ATL air cargo activities account for 27,289 jobs at and around the Airport and $6.7 billion in business revenue. In 2016, Hartsfield-Jackson handled more than 648,000 tons of cargo, up 3.58 percent over 2015’s numbers. All-cargo carriers combined with passenger airlines that carry belly freight contribute to the year-round cargo traffic. Four new all-cargo airlines began opera- tions at Hartsfield-Jackson in 2015, one in 2016, and plans are in place for additional carriers to launch operations this year. To accommodate what is expected to be dramatic growth over the next two decades, Hartsfield-Jackson has launched ATLNext, the Airport’s multibillion-dollar, 20-year capital improvement program. One of the top and most immediate priority initia- tives is the development of 1 million square feet of cargo warehouse facilities. Site preparation will begin this year in advance of the construction of two 275,000-square-foot warehouses. Additional warehouse space is slated to be developed before ATLNext is completed. www.atl.com @atlairport CUSTOMER FOCUS: DHL GLOBAL FORWARDING 28 CARGO AIRPORTS &RQŵ ticularly tightatkey Asianairfreighthubs.Asaresult,on squeeze through muchof2017, one thathasbeenpar- and SouthAmericanmarkets have also beenbuoyant. Asia aswell asonAsia-Europe routes, whileTransatlantic IURP 7UDQVSDFLÀF RXWERXQG WKH RQ WUDIÀF VXUJH VHHQ of robust globaleconomicgrowth during2017. Thishas chemicals hadallprovided strong demandontheback ogy sector, manufacturing, retail,consumergoodsand Global Forwarding (DGF),told also created challenges. guard, ithas off least onethatcaughtmostobservers 5%. However, aswithany major surgeindemand,not a row to enjoy year-on-year volume growth ofwell above T new digitalentrants, writesMike King DQGFRQƓ world’s largest airfreight forwarder isupbeat aboutdemandtrends Capacity hasbeenachallengethisyear from manyairports, butthe The upshot ofsuchrapidgrowth hasbeenacapacity Ingo-Alexander Rahn, global head of air freight at DHL Rahn,globalheadofair freightatDHL Ingo-Alexander tember 2017 monthin was thethirteenth year WKH recently, WorldACD noted thatSep- RI PRQWKV QLQH ÀUVW WKH $QDO\VLQJ air freightstakeholders isbeyond doubt. hat 2017 hasbeenagoodyear for most AIRLINE SERVICES GHQWWUDGLWLRQDOSOD\HUVFDQVHHRIIWKHWKUHDWSRVHGE\ IRUZDUG CAAS Ř:,17(5 thatthetechnol- GHQWO\ service to ourcustomers.service preparation, we areinthepositionto ensureasmooth duringpeakseason.Withthiscapacity tional charters Forwarding ismakingheavy useofto operate addi- is, for instance,oneofthesealternatives DHLGlobal “we arelookingfor alternatives. Zhengzhouairport year than inprevious seasons.“And,” addedRahn, ity andprocuring more blockspaceagreementsthis nese Authorities.” by banfor theChi- and thecharter allShanghaiairports curfew restrictionsinHongKong andShanghai Pudong forming world economy. Additional limitingfactors are andthedemandisrisingdue to well per- avery is short from abuyers’ market to asellers’market ascapacity early November. “Themarket ismoreandturning be challengingthisyear –andstillis,”Rahntold one ofprocuring ample capacity. many lanesthechallengefacing forwarders hasbeen DGF hasrespondedbycapac- securingmorecharter “Securing freighter slots andcapacityhasproven to CAAS in in CUSTOMER FOCUS: DHL GLOBAL FORWARDING “Another alternative for some of our to make the handling of shipments more shippers is the usage of rail solutions into HIÀFLHQWIDVWHUDQGHDVLHUµ Europe. Though trans-modal transport so- 7RELDV0H\HU&22RI'*)LVDQRWKHUÀUP lutions are becoming more and more an believer in the power of technology to trans- RSWLRQ WR JDLQ PRUH ÁH[LELOLW\ LQ WHUPV RI form the forwarding market. “Digitalization capacity and lead times, customers – es- opens new opportunities to rethink process- pecially from the high tech and electronics es, solve customers’ problems better and sector – still rely on airlift due to short time provide added value for our customers,” he to market and production cycles.” says. “In a digital world, customers expect DGF has also been taking steps to better shipment visibility, which we have im- PDNHLWVDLUIUHLJKWRSHUDWLRQVPRUHHIÀ SURYHGVLJQLÀFDQWO\RYHUWKHODVW\HDUDQG cient, both internally and for shippers. In HDVLHUPRUHHIÀFLHQWZD\VWRLQWHUDFWµ this, the increasing use of technology is Meyer says EDM had enabled DGF to not paramount. “Securing freighter only remove paper from many processes “We have, for instance, implemented a slots and capacity and make documents readily available in a new Electronic Document Management searchable repository, it had also enabled (EDM) system in nearly all countries in has proven to be process automation such as automatic which we operate,” said Rahn. “This sys- challenging this year – FXVWRPHU QRWLÀFDWLRQV DQG H%LOOLQJ ´7KH tem enables paperless transport and al- system captures over three million ship- lows faster processing of shipments mov- and still is” ment-related documents every month,” he ing less paper. I personally believe this is adds. “75% of these documents are only the right direction the market has to move, Ingo-Alexander Rahn created digitally. PROUDLY CELEBRATING 80 YEARS OF EXCELLENCE A YEAR TO CELEBRATE This year marks the 150th anniversary of Canada and Air Canada’s 80th birthday. On this landmark occasion, we would like to thank you for your continued support. As we look forward to the future, we at Air Canada Cargo, continue to aim higher, striving to deliver the services you need with utmost expertise and care, with a truly Canadian spirit. We invite you to experience today’s Air Canada Cargo. :,17(5Ř CARGO AIRPORTS AIRLINE SERVICES 29 CUSTOMER FOCUS: DHL GLOBAL FORWARDING “The documents are accessed through- “So do we see new of a major disruption situation remains to out the DHL Global Forwarding network be seen. During such times, Meyer says to expedite processing of shipments, for entrants as relevant “having a couple of well-trained and expe- instance, allowing them to clear customs competitors: yes. Do rienced freight forwarding experts around while the shipment is in transit. Additionally, is not such a bad thing if you want to keep the documents can also be accessed by our we see them as more cargo moving”. customers via DHL Interactive, our online relevant than our Meyer also claims there is a mispercep- customer portal.” tion in the market that new entrants have DHL has recently launched a huge array traditional competitors: already reached a higher level of maturity of digital products covering all modes of clearly, no” than a traditional forwarder in terms of pro- transport ranging from trucking apps for ductivity. “If you look at the number of peo- smartphones to entire platforms designed Tobias Meyer ple – even excluding developers and man- to make the procurement of freight services agement – relative to volume, it shows low far easier to navigate for customers. And UDLVHWKHLUJDPHWRPHHWWKHFKDOOHQJH%XW productivity as many backend operations the company has strong plans in the air for- according to Meyer, DGF’s traditional rivals are still very manual,” he says. warding segment, including the launch next remain the key competitive challenge. “The streamlined, digital frontend is rel- year of AirView and AirSecure, applications He takes the view that most new entrants HYDQWWRDWWUDFWDFXVWRPHUQRGRXEW%XW GHVLJQHGVSHFLÀFDOO\IRUDLUIUHLJKWPDUNHWV are not yet equipped to offer full-service the proof is out whether these new entrants “We also have online quotation and ranges or cope with a major supply chain will indeed be able to get to ‘low touch’ or booking functionality live for Air Freight disruption, although he concedes that all ‘zero touch’ shipments anytime sooner than in 20 countries and will expand this to new entrants – irrespective of industry – the traditional forwarders, who are working more geographies and more services, EHQHÀW IURP LQLWLDO DGYDQWDJHV RQ VSHHG on this as well. especially to LCL,” adds Meyer. “So we DQGÁH[LELOLW\RISURGXFWGHYHORSPHQW “So do we see new entrants as relevant are moving to make freight forwarding “Of course, we are observing the industry competitors: yes. Do we see them as more services easier to use and provide better closely and if a competitor – established or relevant than our traditional competitors: shipment visibility, which is a key cus- DQHZFRPHU²ÀQGVDZD\WREHWWHUVROYHD clearly, no. tomer demand across segments.” customer’s problem, we will take notice and “Will one or two of the new entrants The company’s progress is timely given act,” he says. stay around: yes, likely so. Will they wipe the emergence of multiple digital start-ups %XW ZKHWKHU D QHZ HQWUDQW FDQ HIIHF- out all traditional freight forwarders: highly and the rush of incumbent forwarders to tively support a larger shipper in the event unlikely.” QQQ CARGO AIRPORTS AIRLINE SERVICES Ř:,17(5 © 2017 Southwest Airlines Co. Southwest 2017 © Up, up, and on the way. At Southwest Cargo®, we’re Relentlessly Reliable® when it comes to shipping. With our frequent flights and logistics know-how, we’ve got your business’ back. Visit swacargo.com® for more information. REGIONAL REPORT: INDIAN SUBCONTINENT 32 infrastructure challengesandreforms. India’s aircargo volumesare surging Rising power CARGO AIRPORTS implementation of the Goods and Service Taximplementation oftheGoodsand Service (GST). WURYHUVLDOGHPRQHWLVDWLRQRIKLJKYDOXHFXUUHQF\QRWHVDQG PDMRUVWUXFWXUDOUHIRUPVWRWKHHFRQRP\LQFOXGLQJWKHFRQ duetoor threequarters PrimeMinister NarendraModi’s growth rates. between 6.5%and7%peryear, oneoftheworld’s highest the world, anditsGDPsince2014 hasbeengrowing at remedy them. many oftheimpediments to thisgrowth andareracingto hurdles, governments across theregion now recognise I slight recent slowing and ongoing slight recent slowingandongoing There has,however, beenaslowdown duringthelasttwo India hasrisento becomethesixthlargesteconomy in ahead asthecountry’s economy continues to expand – despite a continues toexpand –despitea straining againstinfrastructureandbureaucratic gybacking impressive economicgrowth. Although ÀJXUHV SLJ JURZWK VXEFRQWLQHQW FDUJR DLU ,QGLDQ UHFRUG ZLWK WKH UHJLRQ DFURVV FKDLQ VXSSO\ t isabuoyant, yet challengingtimefor theaircargo AIRLINE SERVICES By Donald Urquhart Ř:,17(5 the lastfew months. that thishasledto a“steady increaseintheyields”over DGGLQJ 6HHKDQQ VD\V VXSSO\µ WKH RXWVWULSSLQJ LV PDQG inthemarket.offer there hasbeenanoticeable rationalisationofcapacityon hann, thevolume growth isalso occurring atapointwhere VDOHVDQGKDQGOLQJIRUQRUWKHUQDQGHDVWHUQ,QGLD,YR6HH market. According to Cargo’s seniordirector Lufthansa for ket, thishasbeen oneofthebrightspots intheglobal riod in2016. WUDIÀFKDVVHHQDULVHFRPSDUHGZLWKWKHVDPHSH WKHÀUVWVL[PRQWKVRIZKLOHLQWHUQDWLRQDODLUIUHLJKW Domestic Indianaircargohasbeengrowing atnearly7%in top ten largestinternational airfreightmarkets by 2018. for theaircargosector inIndia.” “The continuinggrowth oftheIndianeconomy augurswell Board AssociationofIndia(ACAAI). oftheAirCargoAgents settled,” notes Keshav R.Tanna, memberoftheAdvisory long term oftheeconomicreforms theeffects after have of theeconomy to onceagainpickupinthemediumand bullish abouttheIndianeconomy andexpect thegrowth leadersinIndiaandabroad, are as businessandindustry as IMF, World Bank,globalratingagencies,etc.,aswell ´6RLWLVPRUHRID¶GHPDQGYVVXSSO\·JDPHDQGGH )RULQWHUQDWLRQDOIUHLJKWFDUULHUVVHUYLQJWKH,QGLDQPDU This growth hasledto forecasts thatIndiawillbeinthe “Nonetheless, majorinternational organisationssuch REGIONAL REPORT: INDIAN SUBCONTINENT Lufthansa operates a mix of passenger the route,” says Dominic Kennedy, manag bellies and full freighters into the market, ing director of Virgin Atlantic Cargo. “India uplifting a variety of commodities, which and the UK are strong and growing trading differ greatly from city to city – for example, partners, so we hope that level of demand pharmaceuticals, spares and automotive will prove to be sustainable.” parts from Mumbai; automotive parts from Offering a cargo handler’s perspec Chennai; and garments and pharmaceu tive, Ramesh Mamidala, CEO of Celebi ticals from Delhi. Inbound cargo includes Delhi Cargo Terminal Management India, SKDUPDFHXWLFDOV KLJKYDOXH FKHPLFDOV says the growth in imports is continuing plant and machinery. The vast bulk of both to be driven by electronics, although this the inbound and outbound cargo involve may change with increasing emphasis the key markets of Europe and the US. on the Prime Minister Modi’s ‘Make in In Meanwhile, Virgin Atlantic Cargo says dia’ campaign – which is already bearing WKH PDUNHW IRU LWV GDLO\ % 8.'HOKL “It is more of a fruit, he says. Machine spares needed for service has been “solid” so far this year. ‘demand vs supply’ capital projects is another major import Volumes to India are up nearly 7%, year commodity. on year, while inbound to the UK is over game, and demand Exports are being driven by garments, KLJKHUWKDQIRUWKHÀUVWQLQHPRQWKV is out-stripping the textiles, carpets, perishables, and pharma, of 2016. for example. “The ‘Make in India’ drive, to ´:HKDYHVHHQVRPHPXFKQHHGHGLP supply” PH ZLOO VLJQLÀFDQWO\ LQFUHDVH WKLV WUHQG provement in our yields in recent months, with more commodities being added,” helped obviously by growth in demand on Ivo Seehann Mamidala says. FINNAIR CARGO’S MIAMI ROUTE RE-OPENS WINTER SEASON WITH THREE WEEKLY ROTATIONS. We fl y even your most sensitive goods to their destination fast and safely. Read more fi nnaircargo.com :,17(5Ř CARGO AIRPORTS AIRLINE SERVICES 33 REGIONAL REPORT: INDIAN SUBCONTINENT “The growth in imports is continuing to be driven by electronics, although this may change with increasing emphasis on Prime Minister Modi’s ‘Make While the bulk of what Virgin is carrying should become a reality by the end of in India’ campaign” is general cargo, pharma volumes on its 2017, he says. 'HOKLURXWHKDYHPDGHDSRVLWLYHFRQWULEX Celebi has invested close to US$60 Ramesh Mamidala tion to the 20% overall growth it saw in its PLOOLRQ VR IDU LQ LWV 'HOKL &DUJR IDFLO SKDUPDEXVLQHVVLQWKHÀUVWVL[PRQWKVRI ity. That includes modernisation of its 2017, Kennedy says, adding: “We expect import and export infrastructure and the opening of our new Pharma Zone at GHYHORSPHQWRIDEUDQGQHZ´JOREDOVWDQG airports have invested in upgrading their Heathrow to help us gain market share on DUGµSKDUPDORJLVWLFVFHQWUH$OWKRXJKFRO respective perishables and pharma export all the major healthcare lanes to and from OHFWLYHO\ SHULVKDEOHV DQG SKDUPD FRQWULE facilities to take advantage of this growth. the UK.” ute close to 8% of total export volume from “I believe the possibility is immense, once Mamidala highlights that Delhi Indira its facilities – and about 10% for the airport we get our logistics right,” he says. Gandhi International Airport has plans overall – a number of other airports in the to soon open a dedicated large airside FRXQWU\ KDYH VLJQLÀFDQWO\ ODUJHU SKDUPD Express and e-commerce WUDQVKLSPHQW IDFLOLW\ WR SURFHVV WUDQVKLS DQGSHULVKDEOHVWUDIÀFYROXPHV (FRPPHUFH LV DOVR RQH RI ,QGLD·V IDVWHVW PHQWV ZLWKLQ DQG KRXU FRQQHF $OOVL[RIWKHEXVLHVWDLUSRUWVLQWKHFRXQ growing business segments, and one that it tion windows – along with reprocessing try in terms of cargo ¬– Delhi, Mumbai, is expected to grow at a CAGR of over 50% to and rescreening capabilities. This facility Chennai, Bangalore, Kolkata and Hyderbad reach US$36.7 billion by 2020. This trend will add about 50,000 tonnes a year of – see growth in perishables and pharma is expected to continue during the coming WUDQVKLSPHQWYROXPHLQWKHÀUVW\HDUDQG as a great opportunity, he says. And most years as the purchasing power of the Indian 34 CARGO AIRPORTS AIRLINE SERVICES Ř:,17(5 Where every shipment is handled with aloha Tokyo Tokyo Osaka (Haneda) (Narita) Beijing Seattle New York Portland Seoul Hawai‘i Sacramento Oakland San Francisco Las Vegas Phoenix Los Angeles San Diego Sydney Pago Pago Brisbane Papeete Auckland Whether you’re shipping goods between Beijing and New York, Tokyo and San Francisco or Seoul and Seattle, our network has you covered. Hawaiian Air Cargo connects East and West with fast, cost-efficient shipping. 1-877-HA-CARGO (422-2746) HawaiianAirCargo.com REGIONAL REPORT: INDIAN SUBCONTINENT PLGGOH FODVV FRQVXPHUV LV LQFUHDVLQJ UDS ,Q&HOHELPDGHDVLJQLÀFDQWLQYHVW idly. The younger generation of Indians, who PHQW WR EXLOG D ODUJH DXWRPDWHG GRPHV are very comfortable with technology, digital tic air cargo terminal with the capacity of commerce and digitisation, are increasingly about 550 tonnes a day. This facility is VZLWFKLQJRYHUWRHFRPPHUFHFRPSDQLHVWR currently being used exclusively by Indian meet their consumption needs, Tanna says. domestic carrier Indigo. This holds out the promise of added “We have plans to develop a central growth for not just the general air cargo ASRS (Automated Storage and Retrieval players, but express players like Blue Dart. System) which should be ready in a year or %XWQRWDOOLVURV\$V$QLO.KDQQDPDQDJ so, which is expected to free up a lot of our ing director of Blue Dart Express notes, the manual storage space in our warehouse,” HFRQRP\LVVWLOOUHFRYHULQJIURPWKHDIWHUHI 0DPLGDOD QRWHV ´$ SDUW RI WKH IUHHGXS fects of demonetisation and more recently, space will be converted into additional the GST. The removal of currency from the domestic capacity to cater to the growing PDUNHW OHG WR D FDVK FUXQFK WKHUHE\ LP domestic air freight market in Delhi.” pacting the Cash on Delivery (COD) model IRUHFRPPHUFHSOD\HUVDQGDPDMRUSDUWRI Market challenges Blue Dart’s services to them. %XW ZKLOH WKH JURZWK SRWHQWLDO LV VXEVWDQ The express logistics market continues tial, so too are the obstacles to that growth. to be “tough and challenging”, as the :KHQ DVNHG RI WKH NH\ FKDOOHQJHV LQ RS HFRQRPLFHQYLURQPHQWDQGEXVLQHVVVHQ HUDWLQJ LQ WKLV PDUNHW 7DQQD UHSOLHV HP timent has been subdued over the past phatically: “Infrastructure, infrastructure, IHZ\HDUV%XWGHVSLWHWKLVÁDWOLQLQJLQWKH “The economy is infrastructure!” H[SUHVVVHFWRU.KDQQDGHVFULEHVWKHFXU still recovering from Indeed, this is a theme echoed by the rent outlook as “moderate, but holds the entire industry, with urgent calls for the SRWHQWLDOIRUORQJWHUPEHQHÀWVµ the aftereffects of physical infrastructure at airports and the 7KH HFRPPHUFH VHFWRU LV DOVR EHQHÀW demonetisation and road network across India to be upgraded LQJRWKHUOLQNVLQWKHVXSSO\FKDLQ´,WLVLQ to meet the burgeoning growth in logistics, deed a great growth space for us in India,” more recently, the GST” air, sea and surface transport. Mamidala says, more on the domestic air 5RDG LQIUDVWUXFWXUH LV WKH ODUJHVW ERW IUHLJKWVLGHRIWKHHTXDWLRQ²ZKLFKLVIRUH Anil Khanna tleneck, even though over 70% of freight cast to grow at about 20%, year on year, transport in India is by road, highlights ODUJHO\GXHWRWKLVHFRPPHUFHFDUJR Khanna, adding: “Poor road infrastructure ,Q&HOHELPDGHDVLJQLƓFDQW investment to build a large automated domestic air cargo terminal 36 CARGO AIRPORTS AIRLINE SERVICES Ř:,17(5 maskargo.com REGIONAL REPORT: INDIAN SUBCONTINENT BANGLADESH From an express perspective, Khanna LWKDJURZWKLQH[SRUWVWR86ELOOLRQLQWKHƓVFDO Wyear, Bangladesh is looking at an annual average GDP growth rate of VD\V WKH SURYLVLRQ RI WUDFNDQGWUDFH ID nearly 7% to 2020. With ready-made goods (RMG) contributing a solid 82% cilities with RFID, approach roads for heavy RIWRWDOH[SRUWVDQG50*H[SRUWJURZWKXSLQWKHODVWƓYH\HDUVWKLVRQH YHKLFOHVGHYHORSPHQWRIPRUH¶JUHHQÀHOG· key sector is fueling much of the economy. airports, and easy surface connectivity This has translated into a major commodity for the air cargo supply chain and one that pumped up cargo growth rates in excess of 20% for 2016 on the back of this to these airports are some of the basic tonnage from the apparel trade. The growth trajectory has seen 162,227 tonnes amenities that express service providers handled in 2014, growing nearly 24% in 2015 to 200,560 tonnes and then up another 7% in 2016 to 214,562 tonnes, according to Zaman Sagar, vice president of desperately need in India. “India also lacks the Bangladesh Air Freight Forwarders Association (BAFFA). WKH DYDLODELOLW\ RI ZRUOGFODVV FDUJR WUDQ Earlier this year Bangladesh was declared as High-Risk Cargo or Mail (HRCM), and sit hubs, which has resulted in business in accordance with European Commission (EC), Dhaka airport’s air cargo security shifting to other neighbouring countries,” status was downgraded from ‘White’ to ‘Red’. And following the latest EU security regulations, which came into effect from 1 June 2017, carriers transporting mail and Khanna adds. “Development of dedicated cargo from Bangladesh into the EU must enforce additional screening measures, freight corridors for both rail and road above and beyond those already applied under the EU ACC3 control regime. WUDQVSRUWZKLFKFDQSURYLGHEHWWHUPXOWL 6SHFLƓFDOO\XQGHUWKHQHZ(8UHJXODWLRQVLWLVPDQGDWRU\IRUDOOFDUJRRULJLQDWLQJ from Bangladesh to be screened by explosive detection screening. As Sagar notes, modal transport (connecting airports), is Bangladesh didn’t have any Explosive Detection System (EDS) in the past, forcing yet to be conceptualised in the country.” airlines re-screen Bangladesh originated cargo at their hubs or in a third country, prior to arrival at EU ports. Khanna also says the air infrastructure This resulted in an extra transit time of two to three days for the shipments LQWKHFRXQWU\LVLQDGHTXDWHLQWHUPVRIFLW moving to the EU, according to Sagar. It also incurred extra costs as the airlines ies covered and cargo handling capacities, imposed security or re-screening surcharges. OHDGLQJ WR VLJQLÀFDQWO\ KLJKHU GZHOO WLPHV With the vital RMG export trade under direct threat, the Bangladesh government has approved a US$11.4 million project to buy new equipment for international FRPSDUHG WR LQWHUQDWLRQDO VWDQGDUGV ´,Q airports in Dhaka, Chittagong, and Sylhet. Under this project, most of this new VXIÀFLHQWDLUFUDIWED\VWUXFNGRFNLQJVWD security equipment, along with the two Explosive Trace Detection (EDS) devices, tions, limited space for express terminals, have already been purchased, according to Sagar. clearance processes lead to delays and The installation and test run of the EDS was successful and the Civil Aviation Authority of Bangladesh (CAAB) is waiting for EU validation. “Once Dhaka’s Hazrat impact operational cost,” he adds. Shahjalal International Airport (HSIA) gets RA3 validation, there won’t be any further Another problem he cites is the fact that delay in the hub for cargo re-screening, and cargo screening costs will also go down,” Sagar says. IROORZLQJ WKH SULYDWLVDWLRQ RI PDMRU DLU To address the increasing cargo volumes, the CAAB has approved the purchase ports, “the operating cost at those airports of two more EDS devices. The Bangladesh government has also taken up a new has also “multiplied manifold” without any project with the assistance of the Japan International Cooperation Agency (JAICA) VLJQLÀFDQW LPSURYHPHQW RU GLIIHUHQWLDWLRQ for the expansion of the HSIA cargo village. LQVHUYLFHVRIIHUHG´7RHQMR\WKHIXOOEHQ “Given the present scenario and other contexts, the Bangladesh cargo market is expected to remain consistent in the coming years and likely will grow at as high a HÀWVRILQWHJUDWHGDLUH[SUHVVVHUYLFHVWKH level as the country’s yearly GDP growth,” Sagar added. Q government needs to address restrictive civil aviation agreements, cumbersome FXVWRPV FOHDUDQFH SURFHGXUHV DQG UH LQ WXUQ OHDGV WR GHOD\V LQ GHOLYHU\ LQ notes. “Regrettably, our efforts have not VWULFWLRQV RQ LQYHVWPHQW LQ JURXQG WUDQV creased diesel costs, delayed clearances, \HWEHHQVXFFHVVIXOLQDFKLHYLQJWKLVRE portation operations,” he says. and multiple check posts leading to delay jective,” he adds. in transit times.” 2WKHU DVSHFWV LQ QHHG RI DWWHQWLRQ LQ Government initiatives The government has realised the need FOXGHFHUWDLQDVSHFWVRIWKHUHJXODWRU\UH 7KH8QLRQ*RYHUQPHQWKDVXQIROGHGDQXP IRU LQIUDVWUXFWXUH DQG KDV VWDUWHG LQIXV JLPH²SDUWLFXODUO\FXVWRPVUXOHVDQGUHJ EHU RI SDWKEUHDNLQJ UHIRUPV LQ WKH UHJXOD ing huge capital towards developments of ulations, which “need review and overhaul tory and economic spheres during the last SRUWVDQGDLUSRUWVEXW7DQQDVD\VWKHSUR to make them contemporary and relevant three years, Tanna says. Consequently, there gress is slow and “it might still take some to the needs of business and industry in KDV EHHQ D VLJQLÀFDQW LQFUHDVH LQ )RUHLJQ WLPHEHIRUHUHVXOWVÀQDOO\VWDUWWRVKRZµ the 21st century”, Tanna emphasises. Direct Investment (FDI) in a number of major The air cargo sector in India has also In agreement on this point, Seehann VHFWRUVRIWKHHFRQRP\ZKLFKRIFRXUVHFRU EHHQ VHHNLQJ RIÀFLDO ¶LQGXVWU\ VWDWXV· highlights the “complexity of processes” UHODWHVWRH[SRUWV7KH¶0DNHLQ,QGLD·LQLWLD from the government. This will help the as a key problem, but one which is being tive is also aimed at attracting FDI. VHFWRUWRREWDLQVHYHUDOUHJXODWRU\DQGÀ addressed by current government policies. High priority has also been given to QDQFLDOEHQHÀWVWKDWDFFUXHWRDQ\VHFWRU ´:HDUHLQFRQWLQXRXVGLDORJXHZLWKDOODS upgrading and modernising the physical which is granted industry status, Tanna propriate authorities,” he adds. infrastructure in India and, as part of this, 38 CARGO AIRPORTS AIRLINE SERVICES Ř:,17(5 ® ECAC TSA MEET PERFORMANCE QUALIFIED EMIS STANDARD AUTOMATIC SCREENING FOR NON-METALLIC CARGO EMIS 130160 for palletized cargo FULLY AUTOMATIC DETECTION INSPECTION OF Detect detonators and metal components of explosive devices ¬ Flowers and perishable goods Low-intensity electromagnetic field: no ionizing radiation ¬ Paper products No dedicated operator needed ¬ Textiles and Clothing ¬ Plastic and wooden products Fast, real-time analysis Complete data logging and traceability www.ceia.net/security/emis For more information on the EMIS series, contact your CEIA representative at [email protected] REGIONAL REPORT: INDIAN SUBCONTINENT “The progress is slow and it might still take some time EHIRUHUHVXOWVÀQDOO\ start to show” Keshav R Tanna JRYHUQPHQW RIÀFLDOV UDSLGO\ FKDQJLQJ WKH mindset of ‘control’ to ‘facilitate’. We are already seeing this transformation taking place in the country.” The recent Goods and Services Tax (GST) implementation will have a positive impact on business environment in the PLG WR ORQJWHUP REVHUYHV .KDQQD 7KH *67LVH[SHFWHGWRPDNHWKHORJLVWLFVVHF tor more organised and push it into the WKH 1DWLRQDO &LYLO $YLDWLRQ 3ROLF\ ZDV XQ of the road network across India are also formal economy, with interstate movement veiled in 2016, outlining plans to upgrade/ in the cards. A major plan has been drawn RIJRRGVVHWWREHFRPHHDVLHUWKURXJKUH develop many airports in Tier I, Tier II and up to build almost 83,700 kilometres of duced procedures and restrictions at state Tier III cities across India to augment their roads by 2022 – including the Bharatmala borders, he says. FDSDFLW\DQGFDSDELOLW\WRKDQGOHPRUHDLU programme, which aims to build 34,000 With the dismantling of check posts at lines with larger aircraft. kilometres of highways and expressways. state borders, it will bring about a positive “In due course, these developments will Another key development according to impact on transit times and relief from the UHVXOW LQ VXEVWDQWLDO LQFUHDVHV LQ WKH FDU Mamidala has been the introduction of FRPSOH[ VWDWHEDVHG WD[ VWUXFWXUHV 7KH riage of passengers and cargo from even ‘single window’ processing by Customs *67LVDOVRH[SHFWHGWRFUHDWHDOHYHOSOD\ Tier III cities,” Tanna observes. “This is ODVW \HDU ´, VHH WKH RIÀFLDOV LQ &XVWRPV LQJ ÀHOG EHWZHHQ H[SUHVV DQG WUDGLWLRQDO bound to reduce the transaction costs of and other regulatory departments being transport services through input tax credit. WKHORJLVWLFVVXSSO\FKDLQDVDLUFRQQHFWLY open minded, willing to listen, willing to “We are expecting the current teething ity will be available from cities which are adopt new ideas and more importantly SUREOHPVRIWKH*67ZLOOHQGVRRQEULQJ located close to their operational hubs.” technology,” he says. “I foresee a big ing about a positive paradigm shift to the Huge investments for the development SRVLWLYHFKDQJHLQQH[WÀYH\HDUVZLWKWKH industry,” Khanna highlights. QQQ CARGO AIRPORTS AIRLINE SERVICES Ř:,17(5 www.leisurecargo.com A company of Berlin based Zeitfracht Group. TOTAL CARGO MANAGEMENT Leisure Cargo offers unrivalled worldwide access to the valuable cargo capacity to 400 key destinations of a wide range of international & regional airlines. We specialize in turnkey cargo sales & service concepts, as well as offering exclusive & personalized bespoke cargo management. 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AIRPORTS AIRLINE SERVICES INTERVIEW PROFILE: OLIVIER BIJAOUI 52 CARGO AIRPORTS ´VRPDQ\WKLQJVVRGLIIHUHQWWRZKDW,ZDVXVHGWRGRLQJ KLVH[LWWHUPVH[SLUHV LQWHQGWRFRPHEDFNRQFHWKHSHULRGRIUHVWULFWLRQLQ GRHV KH DOWKRXJK H[SHULHQFH WKH HQMR\HG UHDOO\ KDV KH SRLQW VRPH DW VHFWRU KDQGOLQJ JURXQG DQG FDUJR \RXGRQ·WUHDOO\KDYHWLPHµ WR HPSOR\HHV IURP JRLQJ DQG :)6 VSHQG\HDUVUXQQLQJDFRPSDQ\OLNH QRWKDGWLPHWRGRµKHVD\V´:KHQ\RX JRRG´,GLGVRPDQ\WKLQJVWKDW,KDYH EHHQ KDV LW %XW FRPSDQ\ FDUHHU WKH UXQQLQJ VXFFHVVIXO KXJHO\ DQG ORQJ D L president and CEO of theworld’spresident andCEOof largest aircargo handler, afresh ,QWKHPHDQWLPHKLVOLIHKDVEHHQYHU\YDULHGGRLQJ +DYLQJORRNHGIRUZDUGWRWDNLQJDVWHSRXWVLGHWKH Time awayfrom thesectorhasgivenOlivierBijaoui, former perspective – which he intends to employ when he returns perspective –whichheintendstoemploywhenreturns UHŶ KZUGV DJVDLU FDUJRKDQGOHU:)6DIWHU ODUJHVW ZRUOG·V WKH OHIW %LMDRXL 2OLYLHU VLQFH HQWLQWKHÀUVWPRQWKV ife differ- hasbeenvery AIRLINE SERVICES Upon Upon Ř:,17(5 HFWLRQ IUHVKSHUVSHFWLYH D %LMDRXL JLYHQ KDV DIDU IURP ZDWFKLQJ $QG KDQGOLQJ %XWKHKDVNHSWDQH\HRQGHYHORSPHQWVZLWKLQDLUFDUJR Perspective EHHQEXV\EXWLQDYHU\GLIIHUHQWZD\µKHVD\V KHOSZLWKLQWHJUDWLRQWKURXJKFXOWXUHDQGZRUN´6R,KDYH QHHGVXSSRUWHVSHFLDOO\WKRVHWKDWQHHG FUHDWHGDIRXQGDWLRQWRKHOSSHRSOHWKDW WKDQ,ZDVXVHGWRGRLQJµ$QGKHKDVDOVR OHFWRU,·YHWUDYHOOHGZLWKP\IDPLO\PRUH DUHLQ3DULVZKHUHKHFRQWLQXHVWROLYH EHHQLQWHUHVWHGLQPXVLFµ%RWKRIWKHVH FDXVH,·PDPXVLFLDQDQG,KDYHDOZD\V LW·V DQG GRLQJZHOO,ERXJKWDPXVLFVFKRROEH QLFH ,W·V ERRNV EX\ DQG IRRG UDQWDWWKHVDPHWLPHVR\RXFDQKDYH ,ERXJKWDERRNVWRUHZKLFKLVDUHVWDX ´,WUDGHFODVVLFFDUVEHFDXVH,DPDFRO INTERVIEW PROFILE: OLIVIER BIJAOUI “When you have been doing business for so long, you always ‘have your head on top of the spike’, as we say in France” Olivier Bijaoui :,17(5Ř CARGO AIRPORTS AIRLINE SERVICES 53 INTERVIEW PROFILE: OLIVIER BIJAOUI ´:KHQ \RX KDYH EHHQ GRLQJ EXVLQHVV +HVD\VWKHUHKDVIRUDORQJWLPHEHHQ Crossroads IRUVRORQJ\RXDOZD\V¶KDYH\RXUKHDGRQ 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LVWKDWKHZLOOFRPHEDFNWRDLUFDUJRDQG DOVRUHTXLUHDGXDOWUHDWPHQWîWKDW\RX JURXQGKDQGOLQJ+LVDEVHQFHKDVEHHQDQ VLPSO\ PRYH SDOOHWV RII DLUSRUWV UHDOO\ RSSRUWXQLW\WRFRQÀUPWKDWKHZRXOGOLNHWR TXLFNO\DQGWKHQPRYHWKHPIURPDQRII UHWXUQDQGWKDWKHFDQVWLOOEULQJVRPHWKLQJ DLUSRUWVLWHWRWKHSHRSOHZKRDUHZDLWLQJ EDFNWRWKHLQGXVWU\ IRU WKHP $PD]RQ DQG RWKHU SURYLGHUVµ ´)RUWKHWLPHEHLQJ,DPUHVWULFWHGµKH %LMDRXLVXJJHVWV VD\V´%XWIRUVXUH,ZLOOJHWEDFNLQWRWKH ´,WKLQNWKHUHDUHGLIIHUHQWZD\VWRORRN LQGXVWU\ RQ WKH KDQGOLQJ VLGH î LW·V WKH DW WKLV DQG GLIIHUHQW ZD\V WR JHW WKHUH RQO\WKLQJ,NQRZ,·YHEHHQGRLQJLWIRU HLWKHU E\ DGDSWLQJ WKH SLHFH WKDW LV RQ \HDUVDQG,·PQRWVXUH,FDQGRDQ\WKLQJ DLUSRUW RU VLPSO\ FRQVLGHU WKDW WKHVH DUH HOVHîDSDUWIURPPD\EHSOD\PXVLF6R, SDVVWKURXJK SDOOHWV WKDW \RX QHHG WR GR ZLOO JHW EDFN LQWR WKLV LQGXVWU\ ² WKHUH·V WKHWUHDWPHQWULJKWRIIDLUSRUWLQDVSHFLÀF QRTXHVWLRQµ ZDUHKRXVHµ :KHWKHU FDUJR KDQGOHUV KDYH \HW KDG Standardisation and DQRSSRUWXQLW\WRUHDOO\WKLQNDERXWWKHVH centralisation FKDQJLQJ QHHGV DQG KRZ WR 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Box 47 T +31 (0)492 430 059 [email protected] a division of SMA BV AIRPORT EQUIPMENT NL-5731 HR Mierlo NL-5730 AA Mierlo F +31 (0)492 432 713 www.saco.aero :,17(5Ř CARGO AIRPORTS AIRLINE SERVICES 55 INTERVIEW PROFILE: OLIVIER BIJAOUI “Nobody will reinvent FDPHD\HDUDIWHUWKHFRPSDQ\·VDFTXLVLWLRQ FXVWRPHUV DQG WKDW HQVXUHV WKDW WKH E\YHQWXUHFDSLWDOÀUP3ODWLQXP(TXLW\DQG FXVWRPHUVDUHVDWLVÀHGRQHDFKVWDWLRQµ the wheel. Today, the KHZLVKHVWRUHPDLQVLOHQWDERXWWKLV%XW %LMDRXL VD\V ´3XVKLQJ WKURXJK RUGHUV LQ- handling standards KHLVDEOHWRFRPPHQWLQJHQHUDODERXWWKH VWUXFWLRQVVWDQGDUGLVDWLRQ,GRQ·WEHOLHYH FDUJRKDQGOLQJVHFWRUDQGWKHWHQGHQF\RI LQWKDWPRGHODWDOO 56 CARGO AIRPORTS AIRLINE SERVICES Ř:,17(5 INTERVIEW PROFILE: OLIVIER BIJAOUI “If you exceed the FRPSDQ\FXOWXUHUDWKHUWKDQWKHVWDQGDUGL- VDWLRQ RI VHUYLFHµ KH VD\V ´7KH VHUYLFH service levels, you WKDW ZH GHOLYHU WKURXJK ,$7$ ,$7$ should be rewarded – 6WDQGDUG *URXQG +DQGOLQJ $JUHHPHQW ² $+0 KDVQ·W UHDOO\ FKDQJHG IRU you can’t just be punished \HDUV:KDWZLOOPDNHWKHGLIIHUHQFHLVVHU- for falling short” YLFHOHYHODWWLWXGH²ERWKRIPDQDJHPHQW DQGWKHORFDOUHVSRQVHWRDSUREOHP WKLVLV Olivier Bijaoui ZKDWLVJRLQJWRPDNH\RXUJHQHVDQGWKLV LVZKDWWKHDLUOLQHVZRXOGUHFRJQLVHµ Standard SLAs 2QZKHWKHUWKHUHLVDYDOXHWRDVWDQGDUG 6/$ IRU WKH LQGXVWU\ VRPHWKLQJ WKH ,$7$ &DUJR+DQGOLQJ&RQVXOWDWLYH&RXQFLO ,&+& KDVEHHQGHYHORSLQJ%LMDRXLVD\V ´)LUVWRI DOOLWVKRXOGJRERWKZD\V,I\RXH[FHHGWKH VHUYLFH OHYHOV \RX VKRXOG EH UHZDUGHG ² \RXFDQ·WMXVWEHSXQLVKHGIRUIDOOLQJVKRUW $ EDODQFHG DJUHHPHQW LV DQ DJUHHPHQW WKDWERWKVLGHVEHOLHYHWKH\FDQJDLQIURP,I ERWKVLGHVDUHKDSS\ZLWKWKHEDODQFHRIWKH FRQWUDFWWKDWLVWKHÀUVWVWHSµ %XWLIZHDUHWDONLQJDERXWJHQHUDOFDUJR KHGRHVQRWEHOLHYHWKDWWKH6/$LVVRGLI- IHUHQWIURPRQHDLUOLQHWRDQRWKHU´7KHUH DUHGLIIHUHQWOHYHOVRIREOLJDWLRQZLWKVRPH DLUOLQHV RQ VHFXULW\ IRU H[DPSOH ZKHUH GLIIHUHQWFRXQWULHVKDYHGLIIHUHQWOHYHOVRI VHFXULW\DQGWKHUHFRJQLWLRQRIWKHNQRZQ VKLSSHU SURJUDPPHV DUH HDVLHU LQ VRPH FRXQWULHVWKDQRWKHUVµKHDFNQRZOHGJHV $QG WKHUH ZRXOG EH VRPH GLIIHUHQFHV IRU The company environment VWDQGDUGLVDWLRQ FDQ EULQJ WKH LGHQWLW\ RI GLUHFWDQGLQGLUHFWÁLJKWV ,QVWHDG FRPSDQLHV VKRXOG ÀQG D ZD\ RI WKHFRPSDQ\EXWFHQWUDOLVDWLRQQRµ ´%XWLQPRVWUHJDUGVIRUJHQHUDOFDUJR JUDQWLQJUHVSRQVLELOLW\WRSHRSOHLQWKHLQGL- %XWLWLVLPSRUWDQWWRLGHQWLI\ZKDWW\SH ,GRQ·WWKLQNVR$WWKHHQGRIWKHGD\\RX YLGXDOFRXQWULHV´)LUVWRIDOODFRXQWU\KDV RIVWDQGDUGLVDWLRQZLOOEHKHOSIXO MXVW QHHG WR KDYH WKH ULJKW VHUYLFH OHYHOV WREHUXQE\DJHQHUDOPDQDJHUWKDWFRPHV ´1RERG\ ZLOO UHLQYHQW WKH ZKHHOµ KH DFFRUGLQJ WR ZKDW WKH DLUOLQHV· H[SHFWD- IURPWKLVFRXQWU\QRWVRPHRQHIURPDIRU- QRWHV´7RGD\WKHKDQGOLQJVWDQGDUGVGH- WLRQVDQGVWDQGDUGVDUHµ HLJQFRXQWU\µKHQRWHV´7KLVSHUVRQVKRXOG VFULEHGLQDQ,$7$FRQWUDFWDUHIDLUO\FOHDU WKHQEHVXSSRUWHGWRPDNHWKHULJKWGHFL- LWLVQRWWKURXJKWKHVHLWHPVDQGVHUYLFHV IT standardisation VLRQVDQGWRPDNHGHFLVLRQVTXLFNO\ZKLOH WKDW\RXGHOLYHUWKDW\RXZLOOEHUHFRJQLVHG 2QQHHGIRUVWDQGDUGLVDWLRQRQWKH,7VLGH DOVR WR EH DFFRXQWDEOH IRU GRLQJ WKH ULJKW IRU EHLQJ JRRG RU EDG :,17(5Ř CARGO AIRPORTS AIRLINE SERVICES @AirCargoIndia VENUE 20-22 FEBRUARY 2018 MUMBAI, INDIA Indian Air Cargo FOR BOOKINGS CONTACT [email protected] A REVOLUTION [email protected] ENHANCING GLOBAL TRADE www.stattimes.com/ACI2018 D Government of India’s new National Aviation Policy to propel the next revolution in aviation in India ORGANISED BY D Government estimates air cargo segment to grow at 9% D Indian government to ensure paperless air cargo processing with digital signature for transmissions D Boost to e-commerce and exports with the ‘Make in India’ initiative D Regional Connectivity Scheme - UDAN by the Indian government to offer huge opportunity for inbound and outbound cargo movements PARTNERS Diamond Partner Gold Partners Silver Partners Pharma Air Shippers Forum Partner Air Shippers Forum Track Partner Registration + Exhibitor LED Signage Partner Other Partner Partner Lanyard Partner PRINCIPAL MEDIA MEDIA PARTNERS PARTNER INTERVIEW PROFILE: OLIVIER BIJAOUI “If there is one body that controls cargo in an airport, it is customs. They are the bosses at the airport” Olivier Bijaoui FRPSXWHUV\VWHPFDQWDONWRWKHRWKHUDQG WKDWLVDELJFKDQJH:HQHHGHGPRUHSHR SOHWKDQ\RXQHHGWRGD\EHFDXVHWRGD\RQH WDONVWRDOOµ %XW HOVHZKHUH DWWHPSWV WR PRGHUQLVH WKHVHFWRUKDYHEHHQOHVVVXFFHVVIXO ´+DYHZHGRQHWKHULJKWWKLQJDERXWEH LQJPRUHHIÀFLHQWZLWKWKLQJVOLNHHDLUZD\ ELOO"µKHDVNV´,WKLQNZHKDYHEHHQYHU\ SRRU $QG &DUJR ZDV VXSSRVHG WR ,QGLDWKHZD\\RXGREXVLQHVVLQ*HUPDQ\ D6RXWK$PHULFDQFRXQWU\OLNH&RORPELDRU EH KHUH LQ WKH \HDU DQG \HDUV :,17(5Ř CARGO AIRPORTS AIRLINE SERVICES 59 Join us in Dallas for WCS 2018! The World Cargo Symposium is the largest and most prestigious annual air cargo industry event, bringing together key stakeholders from the entire air cargo supply chain to share experiences, debate the key industry issues and showcase success stories. We look forward to welcoming you in Dallas, famous for being When: 13-15 March 2018 commercial and cultural, combining artistic and entrepreneurial, and knowing how to have fun! Where: Dallas, TX - USA Venue: It is the perfect place to bring big thinking, big ideas and to Hilton Anatole celebrate success as we think about the future of air cargo at Audience: Open to all the 12th WCS. Mark your agenda for WCS 2018 and join over 1100 air cargo leaders for this action-packed event! Find more information and to register, visit www.iata.org/wcs vere includingfor andlong-lastingeffect, key air freight Rico causedby HurricaneMaria hashadamorese- gency planning,andcommunications. – andwhatworked best,interms ofresilience, contin- affected, andhow well orhow quickly they recovered cargo infrastructure,business,andsupplychainswere examining howand itisworthwhile severely airports’ tingency planning.Buttherearelessonsto belearned tolong-term somegoodcon- damage,thanksinpart sector cameoutofthosehurricaneswithnomajor oftheUSmainland.Themainlandairfreight parts fect onwiderlogisticsoperationsandsupplychainsin operations for several days andhadalonger-term ef- August andSeptember, played havoc withaircargo H Dealing Meanwhile, thedestructionanddisruptioninPuerto with sector, andthelessonstobelearned hurricanes Irma, HarveyandMariaontheregion’s aircargo John McCurry parts ofthesoutheastern USinlateparts aged several Caribbeanislandsand came inquick successionandrav- the seriesof‘superstorms’ that urricanes Harvey, Irma,andMaria, disasters and Will Waters YQ HRH W DH DGDOZWOUHVDH ÁLJKW ODUJHVFDOH ZLWK ODQGIDOO PDGH LW EHIRUH HYHQ operations atIAHwere affected by HurricaneHarvey liam P. (HOU),says Hobby cargo and other Airport Bush Intercontinental/Houston (IAH)andWil- Airport in ayear. centimetres) ofrain,morethanthey would usuallysee morethan50inches (125 where someareassuffered much ofsoutheastTexas –includingHouston itself, LWVWLOOFDXVHGVHYHUHDQGZLGHVSUHDGÁRRGLQJDFURVV on 27 August, ithad weakened to atropical storm, but 115 mph (185 km/h). BythetimeitreachedHouston ofCorpusChristiwithwindsas highas its way north line on25August 4hurricane,powering asaCategory the year, Rico. especiallyinthecaseofPuerto which seemsetto continueatleastthrough theendof manyresponded withrobust of humanitarianefforts, And companies alongtheaircargosupplychainhave pharmaceuticalssector.customers withinitsimportant Houston Airport System,Houston whichmanagesGeorge Airport Hurricane Harvey reachedtheUSmainlandcoast- report on the effects of report ontheeffects of :,17(5Ř CARGO AIRPORTS AIRLINE SERVICES 61 SPECIAL FOCUS: THE AMERICAS SPECIAL FOCUS: THE AMERICAS although by the time it hit the Florida Keys it had weakened slightly to a Category 4 hur- ricane and later, when it reached mainland Florida on 10 September, to a Category 3 storm. Nevertheless, the destructive storm hit Florida with heavy rain and winds of around 100 mph (160km/h), forcing mil- lions of people from their homes. It left huge areas of Florida without power for VHYHUDOGD\VFDXVHGVHYHUHÁRRGLQJLQDQG around Miami, and severely disrupted air freight and logistics activities in large parts of Florida, in particular. $OOSDVVHQJHUDQGFDUJRÁLJKWVDW0LDPL International Airport (MIA) were cancelled from 9 to 11 September, and hundreds PRUHÁLJKWVZHUHFDQFHOOHGRYHUWKHQH[W IHZ GD\V 3DVVHQJHU DQG FDUJR ÁLJKWV UH sumed at MIA on Tuesday 12 September, but only at about 30% of its average sched- XOHGRIÁLJKWV7KHUHZHUHSDVVHQJHU arrivals and 100 passenger departures, EXW D WRWDO RI ÁLJKWV ZHUH FDQFHOOHG Meanwhile, there were also 147 cargo-only ÁLJKWV D GHFUHDVH RI DURXQG \HDU RYHU\HDU%XWFDUJRÁLJKWVUHWXUQHGWRQRU PDORQ6HSWHPEHUZLWKÁLJKWV²DQ increase of more than 10%, year over year, as carriers attempted to clear cargo back- logs, although the number of passenger Latam Cargo was among ÁLJKWVUHPDLQHGDERXW0,$·VQRUPDO the air freight carriers that schedule. assisted with the Puerto MIA spokesman Marc Henderson says Rico aid effort the key lesson learned is that you cannot prepare enough beforehand. Reviewing cancellations and diversions of cargo were over within a week, local and regional plans, engaging stakeholders, conducting ÁLJKWV&DUJRÁLJKWVZHUHGLYHUWHGWR'DOODV logistics operations and supply chains exercises, and stockpiling supplies prior to )RUW:RUWK '): VRPHDVHDUO\DV$X ZHUH GLVUXSWHG IRU VHYHUDO ZHHNV î DQG hurricane season is critical to being able to gust, although IAH shut down commercial many customers and logistics operators focus on the particular requirements and RSHUDWLRQVRIÀFLDOO\RQ$XJXVWDQGGLG faced big increases in costs due to the DGG ÁH[LELOLW\ DV D NQRZQ KXUULFDQH DS not resume limited commercial operations contingency measures taken and rises in proaches, he notes. XQWLO$XJXVW+28·VDLUÀHOGZDVFORVHG prices for the limited resources and servic- ´+DYLQJVXIÀFLHQWVWDIIRQKDQGWR¶ULGH on 27 August and resumed commercial op- es available, such as road feeder services. out the storm’ and rapidly deploy after the erations on 1 September. storm to assess damage and make emer- “Obviously, cargo operations were im- Hurricane Irma gency repairs enabled a resumption of op- pacted during those timeframes,” says Then came Hurricane Irma, the most power- erations in an orderly and rapid manner,” spokesman Bill Begley. Houston’s and ful Atlantic storm in a decade, which caused he says. “Additionally, continuous commu- the region’s ports and wider logistics op- widespread destruction across the Caribbe- nications on the status of the airport with erations were also closed for several days, an and the southern US, leaving 55 people the cargo carriers, shippers, and handlers with container vessels diverted to other US dead. Irma, at times a Category 5 hurricane, proved critical in enabling a rapid resump- ports. Although the most severe effects caused winds of up to 295km/h (185mph), tion of operations.” 62 CARGO AIRPORTS AIRLINE SERVICES ŘWINTER 2017 SPECIAL FOCUS: THE AMERICAS Hurricane Maria hits Puerto Rico When the eye of Hurricane Irma, then a pow- erful Category 5 storm, skirted north of San American Airlines operated PRUHWKDQŴLJKWVLQDQG Juan on 6 September, Puerto Rico experi- out of San Juan to provide enced 100-mile-per-hour (160km/h) winds, relief supplies but it avoided the worst of the storm’s ef- fects. Four people died, and the storm cut off power to about two-thirds of the island’s electricity customers. But the real damage came when Hurri- cane Maria made landfall on 20 Septem- ber, with maximum sustained winds of 155 miles per hour - almost a Category 5 KXUULFDQHDQGWKHÀUVW&DWHJRU\F\FORQH to hit the island since 1932. It caused widespread destruction and disruption, knocking out power to the entire island and leaving much of the island’s popula- tion without access to clean water – a situ- ation that persisted several weeks after the storm abated. Chapman Freeborn Airchartering’s Fort Lauderdale-based US operations were in- volved with Puerto Rico relief efforts from WKHÀUVWGD\IROORZLQJ+XUULFDQH0DULD ´'HPDQGIRUXUJHQWKXPDQLWDULDQVKLS ments has been very high throughout Oc- tober, but we’re starting to see it slowly tail RIIµ VDLG $OÀH $UURZVPLWK FDUJR FKDUWHU manager, speaking near the end of Octo- ber. “However, we’re now entering the sec- ond phase – with growing requirements for transporting infrastructure equipment as the rebuilding efforts begin.” Arrowsmith said that from an opera- tional point of view, this disaster response itself has been impacted by a disaster.” variety of aircraft types for Puerto Rico op- had closely followed the path of other Arrowsmith noted that one of the other HUDWLRQV %)V 0')V $1 emergency airlifts – for example, Haiti in key challenges he has observed with Pu- types etc.), but at times there was simply 2010. He said bottlenecks quickly occur erto Rico is that it has happened at a time zero availability,” Arrowsmith said. when the airport infrastructure is unable to when charter aircraft availability is already Latam Cargo was among those air handle the sudden surge in cargo arriving extremely tight in the market. He said the freight carriers that assisted with the for onward distribution. general air cargo industry is seeing an un- aid effort, activating its activated its ‘Hu- “We saw that with Haiti in 2010, and expectedly strong peak season this year – manitarian Airplane’ under the company’s it’s been the same with the relief effort for and this has a knock-on effect on Puerto social responsibility programme, but also Puerto Rico, where facilities were quickly 5LFREHFDXVHLWKDVEHHQGLIÀFXOWWRVHFXUH assigning a cargo B767F to carry items overwhelmed. When there’s limited ramp immediate charter capacity. With scarce collected by the ‘Another Joy Foundation’. space available, congestion is inevitable availability shippers have been booking up On one day following the storm, it car- in the wake of disasters. Unloading and extra charter capacity as much as three to ried more than 40 tonnes of water, food, quickly turning around a B747-400F can be four weeks in advance – which hasn’t been generators and medicine, among other challenging at the best of times – but even the case in recent years. relief items, from Miami to Puerto Rico. more so when the airport infrastructure “We’ve been assisting clients using a In early November, portions of the island :,17(5Ř CARGO AIRPORTS AIRLINE SERVICES 63 SPECIAL FOCUS: THE AMERICAS remained without electricity, reported did not experience any negative impact control chambers and made improve- CEO Andrés Bianchi. after Hurricane Maria – thanks to effec- ments to its facilities, in order to provide American Airlines Cargo (AA Cargo) tive contingency plans. “On the contrary, enhanced service to this sector. has also been involved with humanitar- we have the ability to demonstrate how LDQÁLJKWVIRUDOORIWKHUHFHQWKXUULFDQHV strong our business continuity manage- Humanitarian aid starting with Harvey. The airline sent relief ment is,” he notes. (OVHZKHUH 'HOWD $LU /LQHV RSHUDWHG WZR equipment, food, water and other supplies “The majority of the pharmaceuticals UHOLHIÁLJKWVWRWKH+RXVWRQDLUSRUWVDIWHU to the Joint Reserve Base in at Ellington (companies) experienced operational +XUULFDQH +DUYH\ FDXVHG ÁRRGLQJ DFURVV Field in Houston. American also sent relief disruptions, but we were able to provide southeast Texas. A 737 delivered cots, ÁLJKWVWR6W7KRPDV6W0DUWLQDQGWR6DQ services for the few pharmaceuticals (com- clothing, paper goods, fresh and non- Juan, Puerto Rico, helping evacuate peo- panies) operating after the hurricane, a sit- perishable foods, personal hygiene items, SOHRXWRI3XHUWR5LFR´:HZHUHWKHÀUVW XDWLRQWKDWDOORZHGXVWRKDQGOHVLJQLÀFDQW ZDWHUDQGKRWPHDOV'HOWDDGGHGGR]HQV airline to arrive after Maria struck, and op- YROXPHVGXULQJWKHÀUVWZHHNVRIWKHFUL RI ÁLJKWV RQ XSVL]HG DLUFUDIW WR )ORULGD HUDWHGPRUHWKDQÁLJKWVLQDQGRXWRI sis and help the pharmaceutical industry and the Caribbean – as large as the Boe- San Juan to provide relief supplies,” says move a great amount of product that was ing 747, mostly reserved for international 'DYLG9DQFH93RIFDUJRRSHUDWLRQV´:H already manufactured.” routes – to help evacuate thousands of opened Operation Puerto Rico Strong, an Aleman says the hurricanes caused no people before Hurricane Irma hit. In all, employee programme that allowed employ- GDPDJHWR'+/*OREDO)RUZDUGLQJ·VLQIUD 'HOWDDGGHGPRUHWKDQVHDWVGH ees to send relief packages and genera- VWUXFWXUH LWVHOI QRQH RI '+/·V IDFLOLWLHV parting Florida and the Caribbean in the tors to loved ones at no charge.” including its temperature-control areas days before Irma hit. In normal times, American handles a and trucks, stopped operating due to the Before Hurricane Irma hit Puerto Rico, ORWRISKDUPDFHXWLFDOWUDIÀFLQDQGRXWRI company’s business continuity manage- 'HOWDRSHUDWHGWKHODVWÁLJKWLQDQGRXWRI Puerto Rico. That was curtailed during the ment plan. the island, evacuating 173 customers when other airlines had abandoned attempts to Á\ LQWR 6DQ -XDQ 6L[ 'HOWD KXPDQLWDULDQ ÁLJKWVÁHZWR3XHUWR5LFR7XUNVDQG&DLFRV St. Thomas and St. Maarten, carrying Red Cross staff, volunteers and hundreds of thousands of pounds of supplies including water, satellite phones, batteries, phone chargers and non-perishable food. 2QRQH7XHVGD\LQ2FWREHU'HOWDRSHUDW HGWKUHHÁLJKWVFRQWDLQLQJSRXQGV (15 tonnes) of water, generators, blood, food and other supplies to help people stuck at the San Juan airport and elsewhere LQ3XHUWR5LFR'HOWD·VFDUJRWHDPDOVRFR early aftermath of Maria because the San “We have been running 100% with our ordinated delivery of supplies to Puerto Rico Juan airport’s infrastructure could not han- back-up generator and have been able to GRQDWHGE\'HOWDEXVLQHVVSDUWQHUV GOHLWDQGHPSKDVLVZDVRQUHOLHIÁLJKWV maintain enough diesel supplies without interrupting our operations at any time,” Team Worldwide Pharma impact he says, adding that Puerto Rico’s phar- Meanwhile, one air freight forwarder that '+/*OREDO)RUZDUGLQJVD\VLWZDVDEOHWR maceutical companies expect to normalise participated in humanitarian efforts in Pu- open its operations in Puerto Rico 36 hours their manufacturing processes by the end erto Rico was Texas-based Team Worldwide. after Hurricane Maria, noting that it was the of the year. Working with a local ministry, it was able to only freight forwarder operating for almost Aleman says the pharmaceutical and raise funds to purchase components for two consecutive weeks after the hurri- KHDOWKFDUH VHFWRU LV RQH RI '+/·V PRVW ZDWHU ÀOWUDWLRQ GHYLFHV WKDW FRQYHUW cane. Javier Aleman, station manager and important business sectors in Puerto Rico, contaminated water into something pota- 7KHUPRQHW PDQDJHU IRU '+/ *OREDO )RU which is why the company opened a Life ble. The company also allowed humanitar- warding in Puerto Rico says that despite Science Competency Centre there in 2007. ian workers to use its San Juan facility to the challenges, the company’s business ,Q '+/ H[SDQGHG LWV WHPSHUDWXUH assemble the units. QQQ 64 CARGO AIRPORTS AIRLINE SERVICES ŘWINTER 2017 ©2017 United Airlines, Inc. All rights reserved. SM and patients worldwide Connecting products pharmaceutical shipments from start to finish. TempControl protects your valuable unitedcargo.com