Vol. 38 No. 4 Serving New York Airports April 2016

Left to Right: Joseph Badamo, President JFK MOBILE AIR TRANSPORT, INC. AIr Cargo Association; Panelists: Chris Connell ANNOUNCES THE ASSET - President - Commodity Forwarders Inc; Brandon ACQUISITION OF KINGS EXPRESS Fried - Executive Acquisition to increase fl eet size by riety of transportation services. The acquisi- Director, Air Forwarders over 40% tion strengthens the company’s long-stand- Association (Moderator), Mobile Air Transport, Inc. (“Mobile ing reputation of quality service, integrity and stability in the air cargo industry by ex- Pawel Borkowski - Product Air”) announced the asset acquisition of Kings Express, a full-service delivery, panding its footprint in Western NY and the Developm ent Manager - Midwest and enhancing its Canadian pres- Delta Cargo trucking, distri- bution and ware- ence with the seamless addition of trans- Ron Schaefer - border freight service in and out of Ontario, Project Leader - IATA house services company based in Canada. Pharmaceutical Logistics. Buff alo, NY. With “Kings Express has been a quality ser- this acquisition, vice partner of Mobile Air for more than 30 JFK AIR CARGO ASSOCIATION Mobile Air will years, feeding our hub as an intrinsic part absorb the entire business and operations of of the Mobile Air system in Western NY,” ANNUAL EXPO HOSTED AT RUSSO’S Kings Express and rebrand them as Mobile said John J. Ingemie, CEO of Mobile Air. Air Transport company-operated stations. “This acquisition is of great benefi t to our ON THE BAY Mobile Air Transport is a locally owned combined customer base and all of our em- and operated LTL carrier focusing on a va- The JFK Air Cargo EXPO 2016 was held The EXPO’s Exhibition portion featured See MOBIL AIR page 2 on Thursday, March 31, 2016 at Russo’s over 40 exhibitors from all segments of the on the Bay in nearby Howard Beach. This air cargo industry displaying their prod- year’s EXPO theme is “Air Cargo Indus- ucts and services. Typically sold-out well AIR FARE REGULATION: ANOTHER try Transformation & Specialization: JFK in advance, the EXPO Exhibition provided EXPO 2016”, featured top-level executives direct face-to-face interaction and network- BRILLIANT IDEA FROM WASHINGTON from key segments of the air cargo indus- ing with airline, freight forwarder, and other try. EXPO 2016 attracted over 350 industry industry key decision-makers in a dedicated Joe Alba professionals. and focused environment. Some of the material for this article has Opening remarks were made by Thom- EXPO Sponsorship opportunities sold sourced from Motley Fool blog. as Bosco, Director of aviation for the Port out quickly and fi lled the exhibition hall and Two senators are sponsoring a bill to reg- Authority of New York & New Jersey. The rooms. ulate airline fees. But forcing airline fees EXPO Panel Session entitled “Cool Chain EXPO 2016 culminated with the EXPO down would cause service cutbacks, while Dynamics: Hot Topic, Cold Facts” followed Luncheon featuring keynote speaker Mr. driving up base fares. that features top industry professionals dis- Jim Butler, President of American Airlines Earlier this month, Senator Richard Blu- cussing this important topic. Cargo. menthal of Connecticut and Senator Ed Markey of Massachusetts introduced the cleverly named “Forbidding Airlines from Imposing Ridiculous (FAIR) Fees Act.” JFK CHAMBER LUNCHEON AT THE See AIR FARE page 2 CRADLE OF AVIATION ON FEB 24, 2016 inside .

Left to Right: Airport Press Rudy Auslander, Airport News...... 2 Classifi ed...... 17 JFK Chamber of Commerce, Arthur Airline News...... 11 Comic...... 14 Molins, General Aviation News...... 8 Names in the News...... 16 Counsel, Lufthansa Cargo News...... 5 Security News...... 15 Group for the Americas, Joseph April 2016 • Vol. 38 No. 4 Clabby, President, JFK Chamber of airportpress.us Commerce. 2 • April 2016 • Airport Press Metro Edition Airport News MOBIL AIR From Page 1 Kings Express President Mike King ward-thinking company like Mobile Air.” voting my time to developing Crown Data agreed, “This acquisition is a great fi t for Subsequent to the acquisition, King will Systems and its products for the industry to ployees. I welcome everyone to our team Mobile Air and will enhance their system focus his attention on Crown Data Systems, their fullest potential, said King. “I’m look- and look forward to our future success and throughout New York and Southern Ontar- a freight management and tracking system. ing forward to working together with Mo- growth, as we work together serving our io. I’m extremely happy that my employ- “Although I am retiring from trucking, I will bile Air, to advance both or our companies customers and community.” ees have the opportunity to work for a for- remain in the transportation business, de- going forward.”

rier’s website. to the point where they can start raising ticket prices again. AIR FARE From Page 1 If airlines have to justify each fee, they will presumably Otherwise, they won’t be able to earn enough money to cov- This proposed legislation would essentially regulate airline charge passengers who “cost more” a higher price. For ex- er their cost of capital, particularly in down years. fees to ensure that each fee is commensurate with the cost of ample, the cost to an airline of checking a bag depends on whatever service it covers. its weight, its dimensions, whether you reserve a spot for Bad consequence No. 4: less competition The senators lament that airlines -- led by American Air- the bag in advance, and how much help you need to check Finally -- and most importantly -- regulating airline fees lines), Delta Air Lines), and United Continental) -- have your bag in at the airport. If bag fees vary depending on all would hurt competition. In the past year or two, the growth introduced or increased numerous fees since 2009. Indeed, of those criteria, it would be a lot harder to fi gure out in ad- of ultra-low cost carriers like Spirit Airlines and Frontier U.S. airlines made $6.5 billion just from baggage and change vance how much checking a bag would cost. Airlines has helped keep airfares low. These carriers rely on fees in 2014 (the most recent full year for which data are charging high fees to make up for their extremely low base available). Bad consequence No. 2: rising compliance costs fares. (Spirit Airlines’ average fare was less than $60 last On the surface, the FAIR Fees Act seems to be a piece of Calculating the cost attached to an airline fee is not al- quarter.) consumer-friendly legislation. Not surprisingly, numerous ways straightforward. Take seat assignment fees, for exam- Forcing Spirit, Frontier, and other ULCCs to cut their consumer groups have expressed their support for this bill. ple. What’s the cost of allowing customers to choose their fees would blow up their business model. At best, this would However, regulating airline fees would not be good for most seats for free? It might seem like there’s no cost at all. cause them to raise their base fares and signifi cantly cut back travelers in the long run. The FAIR Fees Act would force airlines to quantify costs their growth plans. Without the threat of being undercut by like this to prove that their fees are reasonable. The cost of Spirit or Frontier, airlines like American, Delta, and Unit- The bill in a nutshell doing so could become a signifi cant burden, especially for ed would have that much more freedom to raise their own The FAIR Fees Act would “prohibit airlines from impos- smaller airlines. And high compliance costs would undoubt- prices. ing fees, including cancellation, change and bag fees, that are edly get passed along to passengers, one way or another. Let me remind Airport Press readers that both Senators not reasonable and proportional to the costs of the [services] Blumenthal and Markey have never started, owned or oper- provided.” The bill calls for the DOT to establish standards Bad consequence No. 3: service cuts ated any business, but have spent their entire career in poli- for determining whether a particular fee is “reasonable and The three big carriers that Sens. Markey and Blumenthal tics. So how is that for a resume to set rules for a multi-bil- proportional to the costs.” It would then use these standards singled out -- American Airlines, Delta Air Lines, and Unit- lion dollar industry. to enforce the ban on unreasonable fees. ed Continental -- have all reported declining unit revenue over the past year. Indeed, airline ticket prices have fallen VAUGHN CAREER FAIR A ONE OF A Bad consequence No. 1: less transparency dramatically in many markets: a fact that advocates of the While Sens. Blumenthal and Markey may be trying to FAIR Fees Act have conveniently ignored. Big airlines like KIND RECRUITMENT EVENT protect consumers, the FAIR Fees Act would make things United Continental wish the airline industry was as uncom- Joe Alba even worse for most travelers. First, tying airline fees di- petitive as consumer advocates seem to think. On Thursday, April 14th, Vaughn College of Aeronautics rectly to costs could lead to less transparency for customers. Ancillary fees represent one of the few steady sources and Technology will be con- Today, airlines may have high fees for certain services, but of revenue for airlines in this environment. If fee revenue is ducting a Career Fair from they are usually standard fees that are disclosed on the car- undercut by new legislation, airlines will have to cut fl ights See Airport News page 3 Airport Press airportpress.us

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Box 300879, JFK Airport Station, Jamaica, NY 11430-0879. e-mails: AIRPORT PRESS [email protected] Pan American Training Institute [email protected] Pan American Training Institute New York: (718) 244-6789 IATA-Certified Dangerous Goods By Air Airport Press Metro Edition • April 2016 • 3 Airport News From Page 2 10AM to 1PM in the College Hangar. Vaughn’s career fairs are a dynamic and productive networking and recruitment event for all participants. Students and graduates who attend the event are suited to serve a multitude of industries, excelling in the fi elds of engineering, management, technology and aviation. This is a unique opportunity for aviation Crowne Plaza JFK Airport Hotel companies to market their company to the entire Vaughn community and meet face to 138-10 135th Avenue, Jamaica, NY 11436 US face with hundreds of qualifi ed candidates Jeff Yapalater as well as network with other corporations, Pictured are: Steve Salmirs - AA pilot; Government, and community organizations. Ann Cronin (PaxAssist) & member of What’s so special about Vaughn? From North Beach Club; Dr. Lipton (Director of my perspective, I am always impressed with Pediatric Hematology - Cohen Children’s the professional approach and “roll up their Hospital); and Robert Romagna - Airline sleeves” attitudes of the students. And al- Vending, Inc. (member of NBC). ways, the courteous and friendly treatment riencing hardships with medical, housing, you get from both staff and students. and other immediate personal issues that re- Mark your calendar and reserve your ta- quire emergency responses. We also donate ble at Vaughn College. funds to the LIJ Children’s Hospital for their special pediatric unit for urgent & long-term TO PARTICIPATE care. Contact Jessica Caron, associate director of career services, by mail or by email at [email protected] or link to PORT AUTHORITY BOARD www.myinterface.com/vaughn/employer APPROVES LAGUARDIA AND NEWARK PROJECTS The Crowne Plaza JFK NORTH BEACH CLUB The Board of Commissioners governing the Port Authority of New York-New Jersey offers a number of intimate event spaces for DONATES TO LI JEWISH approved $2.9 billion to replace Terminal HOSPITAL B at LaGuardia (LGA) and $2.3 billion to smaller gatherings and meetings. We have The North Beach Club at LGA is an air- build a replacement for Terminal A at New- line/airport tenant organization that focuses ark Liberty International (EWR) last week. six small meeting rooms on the 9th fl oor for on assisting LGA employees who are expe- See Airport News page 4 gatherings between 2-100 guests. Women’s Day All of these rooms have natural daylight roles as wives, mothers, daughters and sis- ters. and have incredible views of LUFTHANSA FOLLOWS JFK International Airport and Queens. WITH FIVE FLIGHTS WITH ALL FEMALE CREWS March 8 was International Women’s No matter how small or large all of our Day. The Lufthansa Group celebrated with meeting spaces can be outfi tted with audio Courtesy of Lan Ecuador 5 fl ights of entire female crews fl ying into JFK Airport. These women represent the visual equipment and food and beverage LAN ECUADOR ALL achievements made by females in aviation FEMALE FLIGHT CREW history. from our onsite staff. Our function space FLIES 737 INTO MIAMI Lufthansa, which is made of up Swiss, Brussels , and Austrian Air, proudly ac- is ideal for social events, private business FROM QUITO knowledged this day at Terminal 1. The Celebrating Women’s Day crews were then to return to their respective meetings and much more. In honor of International Women’s Day, home ports on March 9th after an evening’s LAN Ecuador, part of LATAM Airlines celebration among their peers in New York. Group, had an all-female fl ight crew for its recent fl ight from Quito, Ecuador to Miami, To inquire about space for your next Florida under the command of Captain Es- meralda Sanchez and First Offi cer Cristina meeting or event contact our Barba. The all-female fl ight crew also included Crowne Meetings Director at Maria Elena Alvarado, Head Flight Atten- 347-429-8239 or email at dant, and fl ight attendants Glenda Delga- do, Maria Carmen Ruiz and Jessica Rios. CMD cpjfkairport.com These dedicated aviation professionals have a passion for fl ying, in addition to their other Courtesy of KLM 4 • April 2016 • Airport Press Metro Edition Airport News From Page 3 consumer demand for destination merchandise with “Hong Kong Travel Collection” packs of Snickers, Mars and Twix along with a Hong Kong themed M&M’S box featuring the iconic dragon boat. While the key focus of the store is on M&M’S, products from core brands Snickers, Mars, Celebrations and Twix are also off ered based on the company’s ‘Laws of Growth’ belief in ensuring that consumers are off ered best-selling SKUs at all times. Commenting on the opening, Mars International Travel Retail’s regional sales director, Christophe Bouye, says: “By off ering passengers outstanding retail experiences that fi rst and foremost will make them smile, we are confi dent it will increase shopper engagement and encourage conversion. The board also approved a lease with LaGuardia Gate- M&M’s RETAIL SHOP OPENS IN way Partners, under which the company – made up of sev- HONG KONG eral industry design, development and equity players – will International Travel Retail in partnership with DFS SCHIPHOL APPROVES AIRPORT build, fi nance, operate and maintain the new Terminal B at Group today opened the largest M&M’S outlet in travel re- EXPANSION LGA. The lease also includes the construction of supporting tail at Hong Kong International Airport. The Schiphol Group has issued a fi nal approval of plans infrastructure for the airport and a new Central Hall at that The 35sqm store is located in Terminal 1 and, according to develop a new pier and terminal at Amsterdam Airport airport, all of which was recommended by an advisory panel to DFS, is designed to off er “chocolate lovers a unique, en- Schiphol. These structures will serve as the foundation for convened by New York Gov. Andrew Cuomo. tertaining and fun travel experience, driving travellers into long-term capacity growth and are consistent with the pros- The LGA project will take into account several of Gov. the store”. pects for growth laid down in the Alders Agreement. Cuomo’s advisory panel’s recommendations, including With interactive retail theatre and a focus on fun, it re- The Schiphol Group said the new terminal, scheduled making the new Central Entry Hall light fi lled. That facility veals that the M&M’S shop-in-shop is personalized and for completion in 2023, will be constructed to the south of will connect Terminals B and C, uniting the airport for the unique to Hong Kong. Schiphol Plaza, directly next to the air traffi c control tower fi rst time. Initial plans also will move the terminal closer to It states: “The atmosphere of this vibrant city is brought and will be connected to the existing terminal. It is anticipat- the Grand Central Parkway, creating more space for airport to life inside the store with a replica of one of Hong Kong’s ed to serve some 14 million passengers per year. taxiways and reducing ground delays. iconic dragon boats on display, along with localized artwork The new fl exible pier will be located near Cargo Station LGA also will get new roads, utilities, runway improve- incorporating the brand’s world famous Red and Yellow 1 and is expected to be ready for use in late 2019, according ments and a new parking garage, in addition to more sup- characters.” to a Schiphol Group statement. The pier will accommodate Additionally, the off er will include items that meet the porting infrastructure. See Airport News page 5

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*Buses depart every 30 minutes before 6:45 am and after 11:15 pm. **Employees must show ID. Employee discount is offered only at the ticket counters at Newark Airport and at the ShortLine ticket counter at the Port Authority. Airport Press Metro Edition • April 2016 • 5 Airport News From Page 4 like anything I’ve ever known before. I real- supervision. grilled chicken salad, southern honey BBQ multiple wide- and narrowbody aircraft: up ly can’t wait to open the doors to our guests No longer do you have to subsist on pret- chicken wrap, fresh roasted turkey sand- to either three wide- and fi ve narrowbody and see their reaction to this truly unique zels and candy that, thankfully, are marked wich, Cajun turkey sandwich, grilled chick- aircraft, or 11 narrowbody aircraft in total. dining off ering.” with a reliable kosher symbol! en shawarma wrap, herb grilled and chicken As a new feature, the aircraft stands on Gatwick’s head of retail, Spencer Sheen, The STAR-K certifi ed Fresko/Yummy sandwich, and dozens of other kosher spe- the south side of the pier are fl exible. “This says: “Our latest dining innovation, The Sandwich menu includes items such as: cialties. means they can be used by both narrow- Nicholas Culpeper, with its on-site gin dis- and widebody aircraft, because each space tillery, continues our transformation of the in Cargo News for a single widebody aircraft might also airport experience. potentially accommodate two narrowbody SIMPLIFYING THE CODE OF with Labelmaster, simplifi es the 49 Code of aircraft,” Schiphol Group said. It aims to MAN TRIES TO FORCE HIS Federal Regulations (CFR) governing haz- strengthen the competitive position of Main- FEDERAL REGULATIONS ardous materials shipments by following the port Schiphol. WAY ABOARD PLANE AT (CFR) SHIPPING RULES following ten rules. The number of passengers and the num- STEWART AIRPORT KEITH BIONDO 1. Apply the correct label. A hazard class ber of air transport movements alike have State police say a 20-year-old Orange Even Einstein label(s) is required on the outside of the been increasing in recent years. Schiphol County man forcibly tried to board a plane would have trouble package. These are the diamond-shaped la- needs additional space in order to accommo- at Stewart International Airport. understanding haz- bels that display the appropriate hazard class date and facilitate this growth. This means Matthew Skyer, of Goshen, faces charges ardous materials or number, symbol, and, if applicable, division more room for both passengers and aircraft. of third-degree criminal trespass, a misde- dangerous goods number. meanor, and second-degree harassment, a (DG) regulations, 2. Meet all markings requirements. Mark- violation. State police in Middletown say agree 56 percent of re- ings may refer to the UN number and proper Skyer pushed an airport worker who had Keith Biondo spondents to a recent shipping name, as well as other information closed the boarding gate in the air operations Publisher of Labelmaster survey. such as limited quantity and overpack. Re- area of the terminal at approximately 4 p.m. Inbound Logistics And simply keeping view both the specifi c packing instruction on March 16th. pace with the changes and the marking section in the regulations to Police say Skyer then proceeded through in regulations is an inherent challenge, say ensure you meet all requirements. the closed gate and onto the tarmac in an at- 59 percent of respondents. 3. Select the appropriate UN specifi ed tempt to board a plane. He managed to throw With their daunting appearance, and packaging. It is imperative to understand the his carry-on bag in the vicinity of the plane’s massive word count, regulations can seem UN specifi cation markings on the packaging propeller, police said, before he was appre- intimidating. They may be simplifi ed by selected. Also, verify the packaging is spe- hended by airport operations personnel. understanding their general context instead cifi cally authorized for the type and quantity Skyer was arraigned at New Windsor of pouring over the details. Nikki Burgess, of DG intended and via the transport mode GATWICK AIRPORT town court and sent to Orange County Jail in DGSA, CDGP, staff regulatory specialist See Cargo News page 6 OPENED A RESTAURANT lieu of $2,500.00 bail. WITH A DIFFERENCE It can be found inside The Nicholas Cul- peper in Gatwick’s North Terminal where visitors can pop in for a pre-holiday cocktail or a bite to eat against the backdrop of the functioning gin still, which produces up to 12 liters of gin per batch. Not surprisingly it is the world’s fi rst gin distillery at an airport. The airport claims that the unusual open- ing follows a “signifi cant surge in the popu- larity of premium gins” across its other out- lets over the last fi ve years. The gin produced on-site is called ‘The Nicholas Culpeper London Dry Gin’, after the famous botanist, and distilled from an exotic blend of ingredients, including Chi- nese Cassia Bark and Angelica root from In- dia, the distillery is now open landside in the AT LAST: KOSHER AT ALL North Terminal. NY AIRPORTS Premium gins now account for 40% of Catching a red-eye fl ight back to JFK all Gatwick’s gin sales, compared to 10% of after a business meeting in Los Angeles? sales in 2011. Landing in Newark at 5:50 a.m., after a A bespoke London Dry Gin recipe has 12-1/2 hour fl ight from visiting the grand- been specially created by The Nicholas Cul- kids in Israel? Leaving for LaGuardia too peper’s Master of Gin, Matthew Servini who early to eat breakfast before going on that is said to be an expert in 16th and 17th cen- long-awaited Saint Martin Island vacation? tury gin recipes. Have no fear, Fresko Green Label is here! Nick Ayerst, managing director of The Now the estimated 1.5 million kosher Restaurant Group which is behind the latest travelers who fl y domestically and interna- retail/F&B innovation at Gatwick, enthuses: tionally from JFK, LaGuardia, and Newark “We never really believed that it would be airports, annually, can avail themselves of possible to distil gin in an airport. a large variety of kosher prepared food op- “The teamwork and tenacity to create and tions packaged under the Fresko and Yum- deliver The Nicholas Culpeper has been un- my Sandwich labels, under STAR-K Kosher 6 • April 2016 • Airport Press Metro Edition Cargo News From Page 5 quences of non-compliance can endanger life and property, Destination risk. When trading with countries embar- you select. and lead to legal action. goed by the United Nations and the United States, under- 4. Train employees. Be sure to train everyone involved in stand the specifi c restrictions. If you do business in regions the shipping process. In the United States, 49 CFR 172.700- CUSTOMS COMPLIANCE: SMALL such as Iran, Syria, Sudan, North Korea, and Cuba, get fa- 704 specifi es the basic mandatory training required for dan- miliar with the types of shipments allowed and prohibited, gerous goods shippers. MISTAKES CAN LEAD TO BIG along with any rules that apply. 5. Ensure proper documentation. Shipping papers should PROBLEMS Product risk. For security and foreign policy reasons, include required product information for people further Constantly evolving global trade regulations require the U.S. government closely controls the export of certain down the transport chain. Ground transport into the United companies to implement systems and procedures that ensure materials and equipment, including software and technolo- States requires DG information to be recorded on the bill of strict adherence. gy, that may have dual use. Other countries have similar re- lading. Shipping by air or ocean carrier under Internation- Large businesses have strictions when shipping to the United States. Global traders al Civil Aviation Organization (ICAO) or IMO regulations in-house compliance staff , must understand the nature of their product relative to exist- usually requires a specifi c dangerous goods declaration. but those responsibilities ing regulations. For example, certain items require licenses 6. Verify criteria. When shipping radioactive materials, might hold a more vague to export. Using a product’s Export Control Classifi cation verify the package meets the specifi ed performance criteria spot in small enterpris- Number helps to identify these items, and the agency that for the type of material in question. es. With stiff penalties at can provide the necessary license. 7. Classify dangerous goods. Review section 14 (trans- stake—penalties that could Customer risk. Companies must know who is placing portation) of the product’s safety data sheet. If the product put some organizations out orders and receiving shipments. Shipping to and from well- has already been classifi ed, the information will likely be of business—small compa- known overseas companies presents a lower risk, while there. If not, contact the original manufacturer, who is re- nies must take an aggres- fulfi lling orders through freight forwarders should raise red quired to have this information. sive stance on compliance. fl ags, because shippers are liable for the ultimate end recipi- 8. Determine the correct set of rules. When shipping by With technology and ent of their products. A number of online tools from govern- ground in the United States, the right set of rules is almost the globalization of trade ment agencies and private companies are available to help certainly the 49 CFR parts 100-185. When shipping by air, easing entry into the international trade arena, complying verify the identities of overseas customers. the ICAO technical instructions, or one of its derivations, with international trade laws requires review. Shipping risk. The United States is open to trade. By is most often the correct choice. When shipping by ocean Ultimately, each global shipper is responsible for ensur- contrast, many other nations are strict when it comes to ship- carrier, refer to the International Maritime Dangerous Goods ing full compliance with customs requirements and trade ping violations, and may use signifi cant resources to pursue Code. regulations around the world. Software programs and re- misidentifi ed shipments brought into their borders. Some 9. Determine if you need a placard. If the load is large, sources that organize and outline imports and exports can countries consider it a criminal violation to undervalue or contains certain DG, placarding may be required for the help companies with compliance. Whether large or small, goods, and companies that do so may face severe penalties vehicle and/or container where the DG is loaded. shippers should ensure they have proper updated procedures and delays. Strictly following shipping disclosures and re- 10. Certify the shipment is compliant. The signer avows in place, and understand the key areas of compliance risk, quirements can save companies signifi cant time and money. the shipment is correct, safe, and fully compliant. The conse- including: See Cargo News page 7

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• IATA Certifi ed Dangerous Goods Initial, Recurrent and Awareness • TSA & IAC Known Shipper Program • Ground Security • Weight and Balance • Loadmaster • Palletization • Basic Cargo Training • Advanced Cargo Training Call Us At 718-244-6789 THE GUIDE RECOGNIZED BY THE WORLD’S AIRLINES 5TH EDITION www.PATIJFK.com Bill Puckhaber, Training Director P.O. Box 3, JFK Station, Jamaica, NY 11430-0929 *Pan American Training Instituteis not affi liated Pan American World Airways, Inc. Airport Press Metro Edition • April 2016 • 7 Cargo News From Page 6 Boeing 747 freighters to satisfy peaks in de- lines cargo business and Silk Way West’s in Kuala Lumpur airport has started a new mand ahead of St. Valentine’s Day on Feb- cargo division off er a twice weekly fl ight to page in our airline history. We will continue Different Sizes, Equal Punishments ruary 14 and International Women’s Day on and from Kuala Lumpur and Amsterdam via our network expansion into Southeast region Unfortunately, the law doesn’t diff erenti- March 8. Baku utilizing a 15GO0-ton capacity Boeing and meet the changing needs of the market.” ate between small and large businesses, so The freshly cut roses were transported 747-8 freighter. The inaugural Silk Way West fl ight, bear- small enterprises that have a misstep can suf- from Ecuador to the cities of Amsterdam, The weekly fl ights are scheduled to occur ing fl ight number 7L434 touched down on fer large consequences. Karaganda and Ekaterinburg, Novosibirsk every Thursday and Sunday. Malaysian soil last Thursday with an ap- Trade laws and regulations are complex and Khabarovsk. MAB Kargo chief executive Ahmad proximate total of 105 tons of cargo from and constantly changing. Companies that ABC commercial director Alexander Luqman Mohd Azmi said: “We have a solid Amsterdam. MAB Kargo received bookings don’t understand or follow these laws and Roschupkin also provided an update on its network in Asia and Silk Way West will be for over 95 tons of cargo for the returning regulations can face serious consequences. new Africa service, run through UK-based able to expand its wings here as we contin- fl ight from Kuala Lumpur to Amsterdam Compliance should head the priority list of partner CargoLogicAir: “In February, Air- ue to serve the Asian and Australian market Schiphol Airport. every business seeking to expand into the BridgeCargo commenced services to Africa with our fl eet of Airbus A330-200F freight- international marketplace. where we see growing volumes of exported ers. perishables, including plants. Silk Way West Airlines chief executive AMAZON TO LEASE 20 “We also see increasing need for air car- Kamran Gasimov added: “Leveraging ex- BOEINGS FOR CARGO go services in other markets such as Lat- isting interline and block-space agreements, DELIVERY in America and plan to further expand the this partnership will allow both airlines to Amazon has signed a deal to lease 20 airline’s off ering by providing internation- have access to each other’s capacity across Boeing 767 freighters from Air Transport al customers with a wider choice of routes their respective global networks. across the airline’s international network “The fi rst Azerbaijan Freighter arriving See Cargo News page 8 and with special solutions to satisfy their airfreight needs.”

COURTESY OF AIRBRIDGE CARGO AIRBRIDGE GETS HIGH MARKS WITH ABOVE MARKET GROWTH AirBridgeCargo Airlines (ABC) has again reported above market growth in its monthly airfreight volumes, with strong de- mand increases recorded on its transatlantic services. The Russian airline recorded a 15% year-on-year increase in air cargo demand in February to 37,000 tons. While the weight of cargo carried in- On the left, Kamran Gasimov, CEO of Silk creased at double-digit levels, the distance Way West Airlines and Ahmad Luqman cargo travelled, freight ton kms, jumped by Mohd Azmi, CEO of Mabkargo. the lower amount of 3% as the airline carried out several intercontinental charter fl ights SILKWAYS WEST AIRLINES last year as a result of west coast seaport LAUNCHES BLOCK SPACE workers going on strike. Particular growth was reported on North America-Europe DEAL WITH MABKARGO routes, where ABC doubled its cargo traffi c MAB Kargo, formerly MASKargo, and year-on-year. Silk Way West Airlines cargo have launched In terms of the nature of cargo, ABC en- a new block space deal that will open up joyed stable demand in its fl ower traffi c in Southeast Asia and Europe to the respective February. The airline performed 9 special airlines. fl ights for customers onboard its modern The block-space deal sees Malaysia Air- JFK COMPUTER SYSTEM SPECIALIST Affordable Certifi ed Computer Specialist in the JFK area” “for business or home - no job too small” “Call Igor and his Team!”

Phone: 917-922-8729 Email: [email protected] 8 • April 2016 • Airport Press Metro Edition Cargo News

From Page 7 United Parcel Service and FedEx to deliver email and the duration of the leases will be As part of the agreement, Amazon has the most of its packages, spent USD$11.5 billion fi ve to seven years, Air Transport Services right to buy up to 19.9 percent of ATSG’s Services Group to handle more of its own on shipping last year. The leased planes will Group said. Amazon has been testing deliv- stock over fi ve years at USD$9.73 per deliveries in the United States. start to go into operation on April 1, Amazon eries by drones but has not said when they share. Amazon, which relies on carriers such as spokeswoman Kelly Cheeseman said in an would be in service. Aviation News it is undoubtedly a concern for some, U.S. lite-based navigation is costing passengers airlines have made great strides in reducing time and money. Air traffi c control delays aircraft noise in recent years. In fact, FAA have become about 15 percent longer at 13 data demonstrates that the population ex- out of 20 of America’s largest hubs despite posed to signifi cant levels of aircraft noise declining traffi c, with JFK having the lon- has dropped 95 percent since the late 1970s, gest increase at 49 percent. Twenty years even as enplanements have tripled. We ex- ago, a fl ight from LaGuardia to Ronald Rea- pect this trend to continue as U.S. airlines gan Washington National Airport took less purchase new, quieter aircraft that are cer- than an hour. Today the same fl ight takes 90 tifi ed to meet the latest international noise minutes, as airlines have to account for ATC standards. delays. However, our nation’s antiquated air traf- The good news is that NextGen mod- fi c control system and New York’s dubious ernizat¬ion—which utilizes technology pable of fl ying from London to New York in distinction as America’s leader in aircraft we’re already using on our smartphones and around 3 hours and 20 minutes. delays should be of concern to us all. Incred- GPS—means more effi cient ATC and fewer Richard Branson’s empire has invested Sharon Pinkerton, Senior Vice President, ibly, New York’s three airports—Kennedy, delays. The FAA reauthorization bill now in startup Boom to make trans-Atlantic su- Legislative and Regulatory Policy - Airlines La Guardia and Newark Liberty—account under consideration would advance Next- personic commercial fl ights possible for the for America for nearly half of our nation’s delays. While Gen while ensuring that environmental and fi rst time since Concorde fell out of service some delays are caused by Mother Nature, community protections are maintained and 13 years ago. KEEP NOISE DOWN, our reliance on WWII-era radar technology enhanced. Virgin, as reported by the Guardian, has EFFICIENCY UP AT QUEENS keeps planes from fl ying as directly and ef- NextGen reduces noise overall and signed a deal to buy 10 of the planes from fi ciently as they otherwise could and is re- America’s airlines are committed to working Boom founder Blake Scholl, who is work- AIRPORTS sponsible for the three major New York area with the FAA and all communities near them ing on a prototype supersonic plane from A reform bill raises concern from Queens airports perennial ranking among the top to hear their concerns and fi nd solutions that its base in Colorado. The company has also leaders” suggests that aircraft noise is the fi ve most delayed airports in the nation. work for us all. reportedly signed a $2 billion (£1.4bn) deal biggest issue aff ecting New Yorkers. While This reliance on radar instead of satel- with an unnamed London airline to help it BRANSON’S VIRGIN TO develop its own planes. BACK SUPERSONIC JET “We are talking about the fi rst supersonic SPOTLESS CAR WASH jet people can aff ord to fl y,” Scholl said. STARTUP “This isn’t science fi ction, we are actu- Virgin wants to make supersonic travel ally doing this. You will be able to fl y New and QUICK LUBE “aff ordable” by backing a Mach 2.2 jet ca- See Aviation News page 9 WEwith NOW DO CONDUIT CONVERSION VANS • HIGHTOP CAR VANS •CARE SPRINTER VANS 124-15 Rockaway Blvd., South Ozone Park, NY 11420 718-529-9477 $ 5.00 OFF Full Service Oil Change New Oil Filter, GTX Oil, Top Off of all Fluids and 14 Point Safety Check. Includes Full Service Car Wash With Coupon • Expires 4/30/16

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$ 20.00 OFF Complete Detail Wax, Compound, Shampoo, Armor All, Etc. With Coupon • Expires 4/30/16 Alan Vale’s group of Pan Am pilots at their March 17, 2016 get together at 2 Steps Business Hours: Mon-Sat 7am-9pm, Sunday 7AM-7PM Car Wash Open 24/7 Restaurant in Downtown Danbury ,CT Corned beef, cabbage, and carrots for all; even 1or 2 non pilots attendees. Airport Press Metro Edition • April 2016 • 9 Aviation News From Page 8 credible futuristic aircraft could be the way York to London in three-and-a-half hours for people travel to far-fl ung destinations in the $5,000 (£3,548) return,” he said, before add- year 2050. ing it will be a similar price to transatlantic With a radical design inside and out, the business class fl ights. concept plane features a massive cabin with Boom says a fi rst prototype of the 40-seat 1,000 seats, virtual reality headsets, live plane is said to be completed by the end of image projections on the walls instead of 2017. It will travel 2.6 times faster than any windows and spacious lounges intended to other airliners, up to speeds of 1,451mph. improve the passenger experience. Airport Concorde’s top speed was in the region of Parking & Hotels and Imperial College Lon- don partnered to predict what the future of 1,350mph. But the biggest factor is The Boom team consists of 11 people Boeing said it has fi led for a patent for the fl ight could realistically look like in 40 years and includes certifi ed pilots, and former compensation. lav, which, when combined with touchless A team, including aircraft design stu- engineers of Boeing, Lockheed Martin and Regional carriers pay pilots an average of features for the sink and toilet, will enhance dents, came up with a futuristic concept with more. The company has also been part of $27,350 per year, according to Paul Ryder, onboard hygiene. The system also helps cutting-edge technology (pictured: premium startup incubator Y Combinator’s latest in- a captain at ExpressJet Airlines who is ac- eliminate odors. cabin). A wider aircraft creates more cab- take of companies. tive with the ALPA. That compares with an in space, and the designers fi lled some of it annual salary of $103,390 at large airlines, with in-fl ight bars that allow passengers to according to US Labor Department data. AN AIR TRIP IN 2050 socialize POSSIBILITY BECOMES Phoenix East Aviation, (PEA) a Florida – SOME ASTOUNDING REALTY based training facility has a diff erent take on CONCEPTS Pilot shortage hampers airline the situation. First, they think the climate is Is this what air travel will look like in operations an ideal time for their students to get em- 2050? Radical concept plane has virtual ployed, and secondly, they look at the over- reality headsets, live outdoor scenes on the Joseph Alba all picture, not simply the entry level wages. walls and more legroom (even though there The early warnings about an impending They go on to say; is “Regional airlines may are seats for 1,000 passengers). The huge pilot shortage are now a reality; and are al- pay much less, but pilots also fl y smaller air- curved plane is the brainchild of a team from ready aff ecting scheduling and airline routes. craft. On Island Air, a fi rst offi cer makes $26 Airport Parking & Hotels and Imperial Col- Mid-sized and regional airlines in the an hour the fi rst year, $40 an hour the fi fth lege London, who set out to predict what the The design team from London said there US are suff ering from a pilot shortage that year, and $43 an hour by year 10. Captains future of fl ight could realistically be like in would be seating for as many as 1,000 pas- could threaten the health of the broader US for the same airline earn $59 the fi rst year, 30 to 40 years. sengers on the blended wing aircraft. Thanks aviation industry. The labor shortfall has $66 by year fi ve, and $78 in the tenth year.” This futuristic concept plane was de- to its blended wing design the plane’s fu- led to canceled fl ights at carriers like Mesa And they add; “Prospective pilots who signed by a team from Airport Parking & selage would be wider and shorter, and it Airlines and Silver Airways. That has hit are dedicated to this career have great po- Hotels and Imperial College London. They would be propelled by six biofuel engines smaller airports, such as in Redding, Cali- tential to earn impressive salaries with less set out to predict what the future of fl ight With a complete rethink, the team, in- fornia, or Erie, Pennsylvania, according to than a decade on the job. Those who take could realistically be like in 40 years, creat- cluding aircraft design PhD student Adam fi gures from the Air Line Pilots Association to the skies for their entire career can enjoy ing a blended wing plane Omar, designed an advanced plane that (ALPA). a very comfortable salary by the time they bears some of the hallmarks of today’s jets The staffi ng crunch could also constrain reach retirement.” and next-generation technology. traffi c for larger companies like United Air- Steps taken by some regional carriers Of the notable changes, the concept plane lines and Delta Air Lines that depend on the include boosting compensation, such as of- has very few windows, which could make mid-sized companies to serve rural consum- fering a bonus to qualifi ed pilots of $80,000 air travel uneasy for some. Backseat moni- ers and feed customers into their networks. spread out over four years, said industry tors would be a thing of the past, replaced “It’s becoming a crisis at some carriers, re- consultant Kit Darby. Companies are also with wraparound virtual reality headsets that sulting in the cancellation of fl ights and oth- granting bonuses of $500, $1,000 or $1,500 display 3D fi lms and programs. er serious disruptions,” said Patrick Smith, a for pilot referrals, Darby said. The concept plane would run on pilot who runs “Ask the Pilot,” an aviation “An airline that wants to be able to re- low-emission biofuels and be propelled by blog. cruit new pilots and to retain its current pi- clusters of electric fans powered by small Republic Airways, which operates fl ights lots needs to off er reasonable compensation, Wraparound virtual reality visors would engines for Delta, United and American Airlines, fair work-life balance and some career path display 3D fi lms and live images would be Beverley Barden, head of marketing at fi led for bankruptcy protection last month, with stability,” said pilot Ryder. projected onto the interior walls. This in- See Aviation News page 11 citing the labor crunch. “We’ve attempted to restructure the obligations on our out-of-fa- vor aircraft -– made so by a nationwide pilot BOEING UNVEILS SELF- shortage –- and to increase our revenues,” CLEANING LAVATORY Anthony’s Flowers said Bryan Bedford, chief executive offi cer PROTOTYPE Your Neighborhood Florist of Republic Airways. Soon to be completely germ free Est 1952, Family owned and operated Florist The staffi ng crunch could also constrain Boeing announced it has developed a Serving the community & Airline industry traffi c for larger companies like United Air- prototype for a self-cleaning lavatory. for over 50 years! lines and Delta … The cleaning system, which uses ultra- “It’s become clear that this process has violet light to kill what the airframe maker Flowers For All Occasions reached an impasse and that any further de- says would be 99.99% of germs, would take Fruit Baskets • Cookie Trays lay would unnecessarily waste valuable re- just three seconds to disinfect all surfaces • Plants For Your Home or Offi ce sources of the enterprise.” after each use. • Specializing in Funeral Arrangements Aviation industry insiders cite a number The system uses Far UV light that, unlike of factors for the drop-off in pilots: longer 126-14 Rockaway Blvd. UVA or UVB light, is not harmful to people South Ozone Park, NY 11420 working hours, contentious relations with and is activated when the lavatory is unoc- management, fewer job protections and in- (718) 529-1780 cupied. The system fl oods all surfaces in the Fax: (718) 845-5767 dustry turnover with the expected retirement lav that a passenger might touch, including of some 18,000 pilots through 2022. All Credit Cards Accepted the toilet seat, sink, and countertop. We Deliver - Flowers Sent Worldwide 10 • April 2016 • Airport Press Metro Edition April Feature PAN AM MAY BE LONG GONE, BUT and uniforms were perfection, mimicking the times back in the early 1960s. THE MEMORIES LIVE ON! The show stirred up wonderful memories of those excit- MARY LOU BIGELOW ing days fl ying the Boeing 707 on my 14-day fl ight patterns This is a fascinating, per- that took me from New York across the Atlantic to Hong sonal journey of a Pan Amer- Kong with 24-hour stopovers in London, Frankfurt, Karachi ican World Airways (Pan Am) or New Delhi, Bangkok, Hong Kong, Teheran or Beirut (my fl ight attendant. Mary Lou favorite playground), and Paris. Bigelow savored her fl ying The US dollar went a long way in 1962! Shopping years more than 50 years ago around the world was a huge plus! I would take a large emp- and still continues her avia- ty suitcase on my trips and fi ll it along the way with exotic tion interests today, while en- souvenirs from the Middle East; tailored Thai silk clothes joying her current career as a from Bangkok; jewelry, hand-made shoes, electronics and Seniors Real Estate Special- Mikimoto pearls from Hong Kong; gold jewelry from Bei- Photo by John O’Keefe ist® (SRES®) at Bowes Real rut; and perfumes and leather gloves from Paris. Mary Lou Bigelow (left) with Margaret O’Shaughnessy, Estate Real Living in Arling- Prior to 1968, stewardesses were forced to quit fl ying founder and managing director of the Foynes Flying Boat ton, MA. She received the once they married. In order for me to marry and yet continue 1996 national award for the SRES designation and numer- with Pan Am, I worked in reservations and sales until 1968. Museum in Foynes, Ireland. This full scale B314 replica ous awards for her community TV interview programs on From 1968 to 1972, my Pan Am training captain husband of the Pan Am Flying Boat is the only one in existence. The Mary Lou Bigelow Show. Bigelow welcomes speaking and I spent the next four years in Kabul, Afghanistan on a Ready for takeoff? A 2016 Pan Am reunion for former engagements on her two passions - real estate and aviation. Pan Am Technical Assistance Program (TAP) with Ariana employees and friends, organized by O’Shaughnessy, will Bowesre.com, Facebook.com/maryoubigelowRealtor Afghan Airlines and in the mid-1970s moved to Kinshasa, be held in Limerick and Foynes April 12-14. maryloubigelow.com/TV. Republic of Zaire on another assignment. In 1977 I left the Smithsonian Channel TV producers saw my little fi lm and Constantly marching forward, keeping both old and new aviation world for a real estate career, which I continue to invited me to participate in their 2014 documentary “I Was hopes and dreams alive – that is the stuff of life, but can be embrace today. a Jet Set Stewardess,” telling the story of the beginnings the seniors’ challenge. If you need help with your current Longing to relive those days, I immediately embraced all of jet travel from the late 1950s into the 1960s. The fi lm path, consider refl ecting on your past jobs, hobbies, or un- things Pan Am once more. But, how? The bankrupt airline focuses on Pan Am as the symbol of America abroad and fulfi lled dreams and study ways to relive or celebrate those shut down Dec 4, 1991! Fortunately, I discovered that former British Overseas Airways Corporation (BOAC) as the Brit- days by bringing them back into your life. employees in all capacities (fl ight attendants, cockpit crews, ish counterpart. The documentary debuted in July 2014 and My story: In late 2011, I was thrilled to learn about a operations, marketing and sales, maintenance and cargo), continues to air today - several days per month. Go to www. new ABC TV’s mini-series called “PAN AM,” highlighting keep the iconic name and memories alive in numerous ways. smithsonianchannel.com for the schedule. fl ight crews of the aviation pioneer Pan American World I joined Pan Am organizations and Facebook groups of for- My goal is to work toward keeping the good name of Pan Airways, now distinct. On a poster for the show, there were mer employees and, through the internet, I found a copy of Am and its importance to aviation history alive. Our Boston four young women wearing replicas of my very own blue my old uniform to wear at airline-related events. Pan Am chapter members of World Wings International (the Pan Am stewardess uniform! In my mind, they were me with I digitized my old photos and super 8 fi lms and crafted philanthropic organization of former Pan Am fl ight atten- my roommates! The show only lasted one year. The stories a loving tribute to my fl ying days in an 11-minute fi lm for dants) are always available for organizing aviation events. were a bit farfetched, but the attention to detail of the sets YouTube called “A Pan Am Memoir 1962- 1964.” In 2013, For example, our group organized two in 2015 at the New Hampshire Aviation Museum. Each year I attend Pan Am reunions that draw anywhere from 70 to 700 attendees, most recently in Monaco, Hawaii, New York, Miami and on a transatlantic cruise. My interest in all things aviation led me to research avia- tion museums and to include them in my travels. I also serve on the steering committee of the Massachusetts Aviation and Space Museum (MASM), working to establish a museum here in the Commonwealth. This aviation-related avoca- tion along with my work in residential real estate keeps me “young” in spirit. But how about you? What is your story? Are you retired; fi nd yourself an empty nester, or simply want to fi ll your spare time with a new focus? Pursue what keeps you vital and looking forward to tomorrow! That could mean joining/ rejoining organizations formed around your specifi c interest; volunteering; writing down your memories to pass along to off -spring; gathering up old photos, fi lms and videos, digi- tizing them for your computer or making DVDs for passing along to family! If you don’t have a hobby now, why not start one! Did you abandon a desire to paint, or write or act long ago? Take a class, teach a class, or join/start a special interest group at your local senior center. Do you like to dance? Take dance lessons or attend ballroom/folk dance events. Do you like to sing? Join a chorus or choir. Perhaps you have a desire to join an acting group or learn how to work a camera at your local community cable TV station? There are numerous jobs available for volunteers in community theatre and cable TV. You just need to ask! It is never too late to recycle those dreams. You may fi nd a new purpose in life and be surprised to see that others wel- Pan Am Graduation class standing in front of a B-707 August 8, 1962. Mary Lou Bigelow is eighth from left. come you with open arms. So go for it! Airport Press Metro Edition • April 2016 • 11 Aviation News From Page 9 ders that had been slated for delivery in 2020 and beyond to service, especially to small- and medium-sized markets.” fi ve 787-9s and four 777-300ERs that will start delivering Calio added, “Members of Congress, with all due respect, Airport Parking & Hotels, said: ‘Air travel has long been in 2017. if you to want to run an airline, buy some aircraft—and good considered an uncomfortable way to begin a holiday. ‘With luck getting slots at [Washington] National Airport.” these advances in passenger space, in-fl ight-entertainment, Senate Commerce, Science and Transportation Commit- and extra room for bars and relaxation areas, this will fi nally US SOURCED AIRBUS A321 MAKES tee chairman John Thune (R-South Dakota) and ranking be a thing of the past. TEST FLIGHT Democrat Bill Nelson (D-Florida), who are backing a pro- ‘Through working with Imperial College London, we Airbus has completed the fi rst test fl ight of its fi rst aircraft posed FAA reauthorization bill that appears to have wide bi- have been able to create this groundbreaking model of what built in the US, an A321 to be delivered to JetBlue Airways partisan support, “took the easy way out” by neglecting “real air travel will look like in 30 years or so. It’s very exciting to this spring. governance or funding reform” for FAA, Calio asserted. In- see what is already set to change in a relatively short time.’ The aircraft, produced at Airbus’s Mobile, Alabama A320 stead, he said, the proposed Senate bill seeks to dictate air- family fi nal assembly plant, took off from Mobile Downtown line management decision-making despite the fact that “this Airport on March 21 and headed south, where it circled over industry is working in a way it has never worked before” and the Gulf of Mexico performing a number of system tests and US airlines are investing heavily in their products. checks. It returned to BFM after a 3 hr. and 26 min. fl ight. According to Airbus, the A321 reached as high as 39,000 ft. altitude. Dynamic fl ight checks and electrical system tests AIRBUS BEGINS A330 PRODUCTION occurred after the aircraft had ascended to 31,000 ft. IN TIANJIN, CHINA While a relatively normal pre-delivery proving fl ight, Airbus has taken additional steps in the expansion of the test fl ight was a milestone for Airbus, which spent $600 its global footprint and its strategic partnership with million to build a US aircraft manufacturing facility on 53 China as construction gets underway for the Airbus A330 acres in Mobile. The Mobile plant will produce A320 fam- Completion and Delivery Centre in Tianjin, China. ily aircraft primarily for delivery to North American airline The A330 center will be co-located at the same site as customers, and the European manufacturer believes it has the Airbus Tianjin A320 Family Final Assembly Line and Courtesy of Boeing already provided a big boost for A320 family sales in North the Airbus Tianjin Delivery Centre. “The ground breaking America. ceremony for the A330 centre in Tianjin marks a new mile- The JetBlue A321 rolled out of the Mobile facility earlier stone for Airbus’ international footprint and underlines the ASSEMBLY OF BOEING 787-10 this month. strong cooperation with our Chinese partners,” said Fabrice BEGINS IN NORTH CHARLESTON Brégier, Airbus president. Boeing partner Kawasaki Heavy Industries began install- “This event is signifi cant because the A330 center in ing the circular frames into the mid-forward section of the A4A CEO CALLS Tianjin is our fi rst completion and delivery center for wide- fuselage on March 14. SENATE FAA body aircraft outside Europe. Major assembly on the Boeing 787-10, which the manu- BILL ‘WOLF The A330 center Tianjin will cover the aircraft comple- facturer describes as a straightforward stretch of the 787-9, tion activities including cabin installation, aircraft painting has started. IN SHEEP’S and fl ight test, as well as aircraft delivery and customer fl ight The 787-10, which will be the largest variant in the 787 CLOTHING’ acceptance. family of aircraft, will be 18 ft. (5.5 m) longer than the 787- Airlines for America 9. It is expected to achieve fi rst fl ight in 2017. First delivery (A4A) president and CEO is scheduled for 2018 to United Airlines. Boeing said Kawa- Nicholas Calio slammed saki Heavy Industries began installing the circular frames proposals circulating in the into the mid-forward section of the fuselage on March 14 in US Congress that he said Japan, which the manufacturer noted was two weeks ahead “look a lot like pre-1978” of schedule. regulation of the US airline “Beginning major assembly early underscores the com- industry. mitment, discipline and performance of the entire Boeing During a luncheon ad- Nicholas Calio and partner team worldwide,” Boeing Commercial Air- dress at the US Chamber of planes VP-787 airplane development Ken Sanger said in a Commerce Aviation Sum- statement. mit in Washington DC, Calio reiterated his strong criticism All 787-10 fi nal assembly will take place at Boeing’s of the Senate’s proposed FAA reauthorization bill and other North Charleston, South Carolina facility. airline customer-service proposals in Congress, such as one Boeing has 153 fi rm orders for the 787-10 from nine cus- to regulate seat size on commercial aircraft. He called the Duan Chunhua, vice mayor Tianjin, Lin Nianxiu, vice tomers, comprising 13% of 787 orders. The order fi gure is proposed consumer-protection measures a “wolf in sheep’s mayor NDRC, Fabrice Brégier, Airbus president, and Lin down slightly, mainly owing to United switching 787-10 or- clothing” that “will make fl ying more expensive and reduce Zuoming, chairman of AVIC, celebrate the opening. Airline News UNITED EXPANDING PACIFIC globe.” United and Boeing are ahead of the curve, he said, be- SERVICE WITH NON-STOP FROM SAN cause United substantially leads its U.S. competitors in FRANCISCO TO SINGAPORE building U.S.-Asia traffi c and Boeing substantially leads United Airlines’ intent to start San Francisco-Singapore Airbus in delivering its newest most technologically ad- service June 1 with a Boeing 787-9 is an important symbol vance wide-body aircraft. of a new frontier in aviation, one where new airplanes will enable longer fl ights that will bypass Tokyo Narita, accord- ing to a new survey by OAG Aviation. AIR FRANCE CELEBRATES THE “The continued introduction of the Boeing 787 and the 70TH ANNIVERSARY OF ITS FIRST Airbus A350 will revolutionize long-haul travel and the sec- STEWARDESS ON BOARD tors fl own by major airlines around the world,” said John In April 1946, Air France welcomed its fi rst eleven stew- Grant, the OAG senior analyst who compiled the study. ardesses on board its aircraft. Thanks to them, the compa- “The aircraft allow longer services that will allow thin- Courtesy of Boeing ner routes that will bypass existing major hubs around the See Airline News page 12 12 • April 2016 • Airport Press Metro Edition Airline News From Page 11 Teamwork became widespread, with each SOUTHWEST AIRLINES the due date so I traveled to Sacramento to ny has over the years built a reputation for crew member assigned to an area of the cab- join other members of the California Society excellence and fl ies its aircraft around the in with more highly defi ned roles and skills. GOES THE EXTRA MILE of Enrolled Agents for our annual meeting world in the highest standards of quality and Safety and rescue training enabled them TO HELP DAD REACH with state legislators. safety. to maintain a high level of skills and knowl- NEWBORN While at the Capitol building on the last Of the 13,500 Air France fl ight atten- edge of safety procedures. Simulator train- As described by Chris Lorimier, South- day there, Mary called and said that my step- dants, there are currently more than 8,800 ing, emergency simulations, fi rst aid and west Airlines did yeoman’s work in allowing dad was taking her to her doctor because she stewardesses. They represent the company joint exercises with pilots are just a few of him to arrive in time to see his son born. felt strange. Shortly after, she called again worldwide and accompany them through- the exercises cabin carry out on a regular Our doctor was certain that my wife, and said she was being admitted because our out their fl ight with a unique sa-voir-faire, basis. Mary, wouldn’t go into labor until closer to See Airline News page 13 illustrating the art of French-style travel. Ex- cellent, personalized customer service and designer uniforms – here’s a look back on the highlights of 70 years of stewardesses. In 1938, the fi rst steward appeared at Air France. With longer fl ights, such as the Par- Take Your Career to the Next Level: is-New York that could last up to 23 hours Vaughn Master’s Degree in Airport Management and 45 minutes, the company strengthened its workforce by hiring its fi rst stewardess- es. But they didn’t have the same tasks. The stewards prepared the meals in the galley With a master of science degree in airport management and served the passengers, while the stew- from Vaughn College, you’ll gain the skills you need to ardesses’ mission was to provide a warm succeed in today’s airport industry. welcome and ensure passengers’ wellbe- ing. The profession was still at the drawing One of the only programs of its kind in the Northeast, board stage. Each stewardess improvised her Vaughn’s master’s program was created for the airport exchanges with passengers, without a micro- management industry–by the airport industry–to give you: phone or any formal announcements. Stewardesses’ fi rst uniforms had a very » The solid, diverse curriculum today’s industry “military” look. The designer Georgette demands, including courses in economics, human Rénal created the fi rst Air France stewardess resource management, airport planning and uniform in 1946. It had a basic wardrobe: a operations, security, safety–and more. suit, summer dress and coat. The style was reviewed by Georgette de Trèze fi ve years » A schedule that works with your schedule. With later, with a more feminine style. In the night and weekend classes, part-time and full-time 1960s, the jet era arrived. Air France asked options and personal attention from accomplished, none other than Christian Dior to design its experienced faculty, at Vaughn you can earn your new “collection”. Then Balenciaga, Jean degree–while you live your life. Patou, Nina Ricci, Carven and Christian Lacroix, since 2005. The greatest couturiers » Solid industry connections, designed “haute couture” uniforms that em- because what you gain outside phasized the importance of the profession in the classroom environment is customer relations. equally as important as what It was not until 1955 that stewards and you learn within it. stewardesses were offi cially baptized cabin crew. This was offi cial recognition for a pro- fession that was becoming more structured. With the arrival of jets, then wide-bodied aircraft, customer service was redesigned.

Visit www.vaughn.edu.

By this time next year, you could be ready to take on the airport’s toughest challenges. Start now: visit www.vaughn.edu or call 866.6VAUGHN to speak with a graduate advisor. 86-01 23rd Avenue, Flushing, NY 11369 1-866-6VAUGHN s www.vaughn.edu Air France Archives Airport Press Metro Edition • April 2016 • 13 Airline News

From Page 12

Courtesy of I. Ruiz, ISC Cuba,” the US Postmaster General and CEO of the USPS, Megan Brennan, said to mark the occasion. “Moving letter mail and package volume directly between our countries will improve service for businesses and consumers.” The USPS statement added that customers in the U.S. Courtesy of Tam can send the following types of mail to Cuba: First-Class TAM is the fi rst in the Americas to receive and operate the Mail International items, such as postcards and letter size A350 XWB. envelopes; First-Class Package International Service item;, aircraft is produced 70% from composite material, titanium Priority Mail International Flat Rate Envelopes; and Priority and aluminum alloys, which makes it not only lighter, but Mail International Small Flat Rate Priced Boxes. also more effi cient and resistant to corrosion and fatigue. Its wider body ensures a more comfortable travel experience. TAM’s A350 XWB features 348 seats, 318 in Economy Class and 30 in Premium Business Class off ering180 degree full fl at seat beds. The aircraft features the new look and feel for wide body (international fl ights) cabins for LATAM Air- lines, the new name announced for TAM and its fellow LA- TAM Airlines Group carrier LAN in late 2015. With a focus on a comfortable and welcoming experience, the design was inspired by South America’s colors and textures, combining elegant natural tones that refl ect the passionate culture and son was arriving that day. warmth of the region. It was 9 a.m. and I immediately called Southwest. In sec- onds, the rep looked up my Rapid Rewards account and said the next fl ights were at 10 a.m. and 11:35 a.m. I chose the KLM LAUNCHES NEW COMFORT 11:35 a.m. fl ight because I still had to run 10 blocks back BAGS DESIGNED BY JAN TAMINIAU to the hotel to grab my luggage and then catch a ride to the The new bags are for travelers in World airport. She congratulated me and I was off ! Business Class and part of KLM’s “International AMERICAN AIRLINES HOSTS MEDAL I couldn’t believe it when I made it through security at Dutch” product vision 9:55 a.m., so I ran to the 10 a.m. fl ight’s gate. The gate was Beginning Sunday, March 27, 2016, KLM Royal Dutch OF HONOR RECIPIENTS empty except for two Southwest Employees, but the plane Airlines will be giving luxury comfort bags by Dutch de- Employees honor heroes with ceremony and was still there! After they joked about how many times I had signer Jan Taminiau as an exclusive present to its passengers chartered fl ight to our Nation’s Capital used “my wife is in labor,” I was given a boarding pass. The on intercontinental fl ights in World Business Class. American Airlines employees this week will reaffi rm fl ight team congratulated me and we arrived to Burbank 50 Taminiau will design six unique comfort bags in 12 dif- their commitment to our nation’s military with annual events minutes later. I’d like to think they fl ew extra fast because of ferent colors for KLM every year for the next few years. paying tribute to Medal of Honor recipients. The events cul- my situation, but Southwest fl ights are just fast. My stepdad These new bags for men and women contain items that are minate with a charter fl ight carrying 28 recipients and their was at the terminal and I arrived to the hospital two hours essential on a long fl ight. They are designed to last so that families to Washington D.C. for National Medal of Honor and 15 minutes after my call to Southwest! they can be used after the fl ight. Day events and activities. The airline also announced that as Our son Carter was born at 3 p.m. on January 11, 2016. I The fi rst comfort bag is a clutch bag inspired by a dress part of its employee-led Fuel Smart program, which safely was there to welcome him into the world thanks to the kind- in Taminiau’s haute couture collection. The second comfort reduces fuel consumption throughout the airline, a donation ness, humor, and fast response of Southwest Employees. I bag is a wallet. Jan Taminiau is following designers Viktor & of $115,000 will be made to Air Compassion for Veterans can’t wait until Carter is older to tell him about the day he Rolf, who launched their design for a KLM comfort bag in “American Airlines’ 100,000 employees are privileged was born. I even saved him the extra bag of peanuts as a 2011. The new comfort bags are not only attractive, they are to recognize the outstanding service of the recipients of our memento. also extremely practical. I know that passengers are going nation’s highest military honor for valor in combat,” said to enjoy the diff erent designs,” said Miriam Kartman, KLM Scott Kirby, president, American Airlines and a graduate of TAM AIRLINES A350 XWB ARRIVES Executive Vice President for Infl ight Services. the U.S. Air Force Academy. “Our long-standing commit- Taminiau said, “These new comfort bags, in the shape of ment to veterans is demonstrated by the thousands of hours FOR THE FIRST TIME AT MIAMI a clutch bag and a wallet, are not only designed to be used our employees donate every year to great causes. Over the INTERNATIONAL AIRPORT during the fl ight, but especially afterwards. course of the next two days, hundreds of American volun- TAM Airlines, part of LATAM Airlines Group, wel- teers will once again be out in full force to show their sup- comed the Americas’ First A350, the airline’s fi rst interna- port for this most distinguished group of heroes.” tional commercial fl ight, to Miami International Airport this IBC TO DELIVER THE MAIL TO CUBA IBC Airways (II, Miami Int’l) has become the fi rst US “The American Airlines pilots who will transport Medal morning with a water canon salute. TAM is the fourth airline of Honor recipients to this week’s events are volunteering in the world to receive and operate the Airbus A350 XWB. carrier to operate dedicated mail fl ights between the United States and Cuba in over fi fty years following its inaugural their time,” said Capt. Keith Wilson, president of the Allied The company has ordered 27 aircraft of this model, through Pilots Association. “Many of our pilots are veterans them- an investment of US$7 billion (according to the list price of service on Wednesday, March 16. Using one of its eight Saab 340(F)s, the Floridian opera- selves and know fi rsthand the sacrifi ces involved in military aircraft), which are scheduled to be delivered through 2021. service. It’s our privilege to help recognize those who have The A350 XWB features the latest innovations in aerody- tor will operate the Miami Int’l-Havana Int’l route 3x week- ly beginning March 25. gone above and beyond the call of duty to earn the nation’s namics, design and cutting-edge technology, leading to 25% highest military honor.” lower operating costs (including fuel consumption). The “The US Postal Service (USPS) is pleased to participate in the historic direct transportation of mail service with See Airline News page 14 14 • April 2016 • Airport Press Metro Edition Airline News From Page 13 The celebrations begin this evening when 33 of the 77 living Medal of Honor recipients and their guests will at- tend the Congressional Medal of Honor Foundation’s annual Circle of Honor dinner at the New York Stock Exchange. The event celebrates their courage, selfl ess service and pa- triotism. Following the ceremony, recipients will board a Boeing 757 with a full hero’s sendoff en route to the nation’s capital where they will be greeted upon arrival with a water cannon salute and large employee welcome. American is honored to be the offi cial airline of the Medal of Honor Foundation’s Medal of Honor Day for the seventh consecutive year.

NORWEGIAN TAKES DELIVERY OF ITS Norwegian has taken delivery of its fi rst 787-9 Dreamliner. FIRST BOEING DREAMLINER 787-9 “This marks our continued commitment to the compa- ensuring travelers across the world access to high quality ny’s global expansion ensuring travellers across that world fl ights at a low fare. “The 787-9 will give Norwegian unri- access to high quality fl ights at a low fare,” Norwegian chief valled operational advantages, large improvements in fuel executive Bjørn Kjos said. effi ciency and much lower costs,” Bjørn Kjos. Norwegian already operates eight 787-8s and will use its Its fi rst commercial fl ight will commence on February 27th, from Oslo to Orlando and the aircraft will operate 787-9s to launch new routes across North America, South to Miami and Newark. These routes will grow to a daily ser- routes to and from Gatwick. America and South-East Asia. The 787-9 complements and vice this summer increasing TAP’s US service to 30 fl ights extends the super-effi cient 787 family. per week. To further improve TAP’s fl eet and service, the With the fuselage stretched by 20 feet over the 787-8, TAP PORTUGAL TO ADD TWO NEW airline will operate the new routes with two new Airbus the 787-9 will fl y more passengers and more cargo farther USA ROUTES THIS SUMMER A330’s to be delivered in June, thereby increasing its long- with the same exceptional environmental performance - 20 haul fl eet to 20 aircraft. per cent less fuel use and 20 percent fewer emissions than TAP has announced this week two new daily non-stop services from Lisbon to Boston’s Logan International Air- The new aircraft will have a new cabin confi guration similarly sized airplanes. The Swedish actress Greta Garbo aimed at improving customer experience. adorns the tail of the aircraft. port commencing on June 11th. The Portuguese carrier also confi rmed a new departure to Fernando Pinto, TAP chief extrusive commented that “it The delivery of Norwegian’s fi rst 787-9 marks our con- is really exciting to expand TAP’s international service now tinued commitment to the company’s global expansion New York’s John F. Kennedy International on July 1st. The new fl ights are in addition to TAP’s existing services to four US gateway cities Airport Press Metro Edition • April 2016 • 15 Security News SPECIAL ANNOUNCEMENT FROM not limited to: cy announced via Twitter. “DHS will not hesitate to adjust • Workplace violence or terrorist attacks our security posture, as appropriate, to protect the American THE PORT AUTHORITY – SECURITY • Loss of property, fi nancial assets, and sensitive protect- people.” OPERATIONS AND DEVELOPMENT ed information THE INSIDER THREAT • Delays, obstacles and work stoppages CBP AT JFK ‘DOUBLES UP’ One of the growing • Reduced ability to serve the public threats to Port Authority fa- • Damage to the Port Authority’s reputation SMUGGLERS cilities, employees, and the How do I Report? Offi cers seize Cocaine from Two Passengers in public we serve is the poten- If you identify the signs of a potential insider threat, Suitcase tial for actions taken by an immediately report the incidents or behaviors to the local U. S. Customs and Border Protection offi cers pulled off insider, commonly known as JFK PAPD Command at 718.244.4333 or the Port Authori- the ‘double play’ when two passengers had more than per- the “Insider Threat.” An in- ty Police Department Tips Line at 1-800-828-7273. When sonal items in their checked-in luggage at New York’s John sider(s) is one or more indi- reporting what you observed, be as descriptive as possible F. Kennedy International Airport. viduals having access and/or and include who you saw, what you observed, where – the On March 5, CBP offi cers intercepted passenger Ms. insider knowledge that may location it occurred, when – the date and time and why you Elisabethmone Lewis, a United States citizen, arriving from allow them to exploit po- believe the behavior or activity is suspicious. St. Lucia. When Ms. Lewis presented herself for examina- tential vulnerabilities of the tion, CBP offi cers noticed that the bottom of her suitcase was Port Authority’s facilities or circumvent our security with unusually thick. the intent to cause harm. Insiders can include contractors, She was escorted to a private search room where her service vendors, consultants and others doing business with checked-in suitcase was probed revealing a white powder the Port Authority, who may have access and/or knowledge that tested positive for cocaine. that otherwise they would not have, but for their relationship On March 6, CBP offi cers intercepted passenger Ms. with the Port Authority. Anne Cadet, a Haitian citizen, arriving from Haiti. Ms. Ca- The majority of individuals who work in or around the det presented one suitcase for examination to CBP offi cers, Port Authority are low risk and pose no security threat. who noticed that the bottom of her suitcase was unusually However, we must remember that some insiders may have thick. She was escorted to a private search room where her ill intent. Often, those who seek to threaten our collective checked-in suitcase was probed revealing a white powder workplace security may seek out others for potential insider that tested positive for cocaine. support. Individuals with knowledge of the Port Authority’s Ms. Lewis and Ms. Cadet were arrested for the impor- facilities are especially attractive targets as they have current tation of a controlled substance and were turned over to knowledge of security protocols and procedures and/or the Homeland Security Investigations. Ms. Lewis was attempt- locations of critical infrastructure. Any information that is ing to smuggle approximately 3 lbs. of cocaine with an esti- provided to these insiders may be consequential, as they may U.S. AIRPORTS ON ALERT AFTER mated street value of $59,000. Ms. Cadet was attempting to belong to or subscribe to the philosophy of larger terrorist smuggle approximately 5 lbs. of cocaine with an estimated or criminal organizations. As a result, this will certainly in- ATTACK IN BRUSSELS street value of $77,000. crease their likelihood of success. U.S. airports and the country’s Department of Homeland “These seizures demonstrate our offi cers vigilance and Security are on high alert after terrorist attacks on Brussels daily commitment at JFK, in keeping prohibited and dan- Why is Vigilance Important? (BRU) and the Belgian city’s subway system left more than gerous narcotics off the streets and out of our communities,” two dozen dead and more than 100 injured. said Robert E. Perez, Director, Field Operations in New Insider threats are real and pose signifi cant risk to every- Airports Council International – North America President one’s life and well-being. They can take days, months, or York for CBP. and CEO Kevin Burke says the organization has been mon- They now face federal narcotics smuggling charges and even years to plot an attack. They can involve one or more itoring the security situation in Brussels. He says airports individuals, and can have the potential to impact the lives of will be prosecuted by the U.S. Attorney’s Offi ce in the U.S. are coordinating with the TSA and local law enforcement Eastern District Court of New York. countless numbers of people. offi cials to evaluate security measures based on available intelligence and local, national and international incidents. How can you Identify Potential Insider Threats? “North American airports take every threat seriously and There are key personal motivators and behavioral indica- apply a rigorous, comprehensive, multi-layered, risk-based tors that can identify potential insider threats at our facilities. approach that provides eff ective aviation security while pro- These personal motivators include things such as: viding for the effi cient movement of passengers and goods,” • Change in attitude, morale, or work ethic he says. • Divided loyalties Individual airports are responding in diff erent ways. • Blackmail Doug Yakel, a spokesman for San Francisco International • Ideological or self-identity shifts (SFO), says airport offi cials are reviewing the incident with • Adventure/thrill seeking behavior the Transportation Security Administration to determine if • Feelings of anger or revenge the incident warrants changes to passenger screening proce- • Greed/fi nancial need dures and other security protocols. There are also behavioral indicators that may be signs “Passengers can expect to immediately see heightened that an individual could be a threat in the workplace: vigilance in the form of increased patrols around the air- • Disregard for security policies port,” Yakel adds. • Increased or enthusiastic interest in specifi c facility se- The Port Authority of New York-New Jersey released a CBP AT JFK SEIZES COCAINE IN FOOD curity measures statement indicating its police department is stepping up se- Catch Cocaine in Seed Cakes • Working unusual hours without authorization curity around all of its assets, including bridges, tunnels, the An arriving passenger at John F. Kennedy International • Accessing locations/areas where they have no business Port Authority Bus Terminal, the World Trade Center site Airport had cakes that contained more than fl our and sugar need or authorization and its three major airports: John F. Kennedy International as U. S. Customs and Border Protection agriculture special- • Conducting unauthorized searches or “assessments” (JFK), Newark Liberty International (EWR) and LaGuardia ists and offi cers discovered. (LGA). The department will be conducting additional bag On March 1, CBP agriculture specialists were preform- What are the Potential Consequences of Not checks at its PATH rail system. ing an x-ray examination of luggage belonging to Mr. Jesus Reporting? The U.S. Department of Homeland Security “is closely Martinez Ramirez, a citizen of Mexico, who had arrived on Not reporting when one or more of the behaviors above monitoring the unfolding events in Brussels and remains a fl ight from Mexico City, Mexico. CBP agriculture special- are observed could lead to catastrophic events, including but in contact with their counterparts in the region,” the agen- See Security News page 16 16 • April 2016 • Airport Press Metro Edition Security News From Page 15 package producing a white powder that tested positive for Robert E. Perez, Director, Field Operations New York. ists performing the x-ray examination noticed an anomaly cocaine. CBP offi cers placed Mr. Jesus Martinez Ramirez under on the x-ray of a cake, and discovered that a package was In total, CBP discovered fi ve cakes that contained ap- arrest and turned him over to the Port Authority Police De- concealed within the cake. proximately 2 lbs. of cocaine, with an estimated street value partment. He now faces state narcotics smuggling charges CBP agriculture specialists requested assistance from of $33,000. “This latest seizure demonstrates the vigilance and will be prosecuted by the Queens County District Court. CBP offi cers who escorted Mr. Martinez Ramirez to a pri- of our CBP offi cers, and their excellence in detecting those vate search room where CBP offi cers probed the concealed who would try to smuggle these illegal substances,” said Names in the News dent he will lead the team in continuing to build on our po- Siegel resigned as CEO in May 2015. sition as the leading international joint venture in the United “Under Barry’s executive leadership, Frontier has made States,” said Marnix Fruitema, Senior Vice President, Air signifi cant progress in its operational, fi nancial and custom- France-KLM North America. er service performance over the last year,” Franke, who is Caron’s professional history with Air France dates back to also the managing partner of Frontier parent Indigo Partners, 1998, prior to the formation of the Air France-KLM Group. said in a statement. “The board and I want to recognize the Before his post in Mexico City, Caron served as Vice Presi- progress Barry has made in helping to build Frontier into a dent of Pricing and Revenue Management for Medium Hall successful ultra-low cost carrier.” at Air France’s Revenue Management Department, where he Indigo acquired Frontier from Republic Airways Hold- oversaw projects like the Flying Blue frequent fl yer program ings in 2013 and directed the airline to transition to the and the implementation of new medium haul models. ULCC model. Both Franke and Biffl e had previously been In addition, Caron performed slot management; produced involved with Florida-based Spirit Airlines, the fi rst US car- economic analyses, schedule optimizations and budget fore- rier to adopt the ULCC model. casts; and oversaw the launch of the Medium Haul Business Biffl e was a Spirit EVP and, among a number of senior Model. Caron also held managerial positions in Inventory management roles in the airline business, also previously Management and the Network Department, fi rst as Manager served as VivaColombia’s CEO. of Information Systems and then as Director of Scheduling. Eric Caron Caron has a master’s degree in mathematics and eco- nomics from École Nationale Supérieure de Techniques AIR FRANCE-KLM APPOINTS ERIC Avancées (ENSTA ParisTech) in Paris, France. CARON AS VICE PRESIDENT & GENERAL MANAGER USA FRONTIER NAMES BIFFLE AS CEO As of February 2016, Air France-KLM has appointed AND APPOINTS TO THE BOARD OF Eric Caron to the executive position of Vice President and DIRECTORS General Manager USA. In his new post, Caron will oversee Frontier Airlines, the Denver-based ultra low-cost carrier all Air France and KLM activities within USA. (ULCC), has promoted president Barry Biffl e to CEO and Caron most recently served as General Manager for Air appointed him to the airline’s board of directors. France-KLM Mexico, which he held since September 2014. Biffl e will also retain the title of president, which he has “We are thrilled to welcome Eric to the United States. held since July 2014. Biffl e and Frontier chairman Bill Fran- He brings invaluable expertise and vision and we are confi - ke had been splitting the CEO’s responsibilities since David Barry Biffl e Hijinx stop it. Jersey City a spokes- Police will not be press- man said. ing and charges against the Just after 5 p.m. dog because animals don’t on March 20th, police go to jail. Whether or not were called to the mall his owner will put him in on reports of a fi ght. the dog house is another A 22-year-old man story. Police have not said playing the role of the if they are charging the mall’s Easter bunny dog’s owner, who has not told police a 1-year-old been identifi ed, over the girl had slipped out of incident. the chair after she had ‘All I know is it was her photo taken with a labrador,’ Police Chief him. NON UNION DOG DRIVES Michael Schisel said. The bunny said the 16 WHEELER girl’s father then began Customers at a Minnesota gas station saw to verbally and physi- a golden Labrador retriever appear to drive HARE RAISING BRAWL IN cally attack him. A vid- the semi across a road on a clear Friday af- JERSEY CITY eo posted on Twitter ternoon last month. Mankato police say the Joe Alba does not show what led rounding the area where the fi ght occurred idling truck apparently was put into gear, Who knew, that cuddly Easter bunny is a up to the altercation, but the bunny can be while multiple security guards worked to then went through a parking lot, across the bar room brawler. seen tearing off his fl uff y gloves and fi ghting separate the father and bunny. street and over a curb. A brawl between a mall Easter bunny and a man wearing a brown shirt. No the man The father was taken to Jersey City Med- The free press of Mankato reports a pass- customer at Newport Centre Mall started was not heard shouting; “you wascally wab- ical Center-Barnabas Health for minor inju- er-by discovered the dog sitting in the driv- when a young girl slipped out of the pho- bit.” ries, a spokesman said and the bunny; well, er’s seat when he jumped into the truck to to-op chair after having her picture taken, a Dozens of mall goers can be seen sur- maybe he went to the vetenerian. Airport Press Metro Edition • April 2016 • 17 Feature Photo CHICAGO ON ST PATS St Patrick’s Day has long past but I thought it might be interesting to learn about a Chicago tradition of dyeing the Chicago river as an inte- gral part of the celebration. The Windy City’s annual dyeing of the Chi- cago River has become one of the world’s most recognized St. Patrick’s Day traditions. The annual ritual dates back to 1961 when Stephen Bailey, the manager of Chicago’s local plumbers union, saw a plumber’s white overalls stained the perfect shade of green while pouring dye into the river to detect sanitation leaks. After making this discovery, Bailey suggested using the dye for future St. Paddy’s Day cele- brations. Childhood friend and former Chicago Mayor Richard J. Daley agreed, sparking an an- nual tradition that continues to this day. In fact, this practice is so celebrated that the city’s riv- er dye formula is a closely guarded secret. This year, the river was dyed on March 12, but you may see remnants of fl uorescent green for days to come.

Classifi ed 0XOWLSOHRI¿FHZDUHKRXVHVSDFHV JFK DYDLODEOHIRUOHDVHQHDUWKH AIR CARGO SECURITY GUARDS HQWUDQFH V WR-).,QWHUQDWLRQDO$LUSRUW Opportunities at JFK Airport ỵḶKGL⚥旭㛢⛢ℍ⎋␐彡⎬䰣ᶵ⎴⅁⫿㤤␴ṻ⸻ὃ↢䦇 Days/Nights/Weekends - FT & PT ࢪ࣭ࣙࣥ)࣭ࢣࢿࢹ࢕ᅜ㝿✵ ධཱྀ࿘㎶࡛ᵝࠎ࡞࢜ %HQH¿WVLQFOXGH8QLIRUPVWUDLQLQJ JURZWKRSSRUWXQLWLHV ࣇ࢕ࢫ࣭಴ᗜࢫ࣮࣌ࢫࡢᥦ౪ࡀྍ⬟࡛ࡍࠋ \HDUEDFNJURXQGFKHFNUHTXLUHG 5(48,5(0(176+6'LSORPD*('\HDUVRUROGHU 1<6/LFHQVHG6HFXULW\2I¿FHUV3UHIHUUHG )RUPRUHLQIRUPDWLRQSOHDVHFRQWDFWWKHOHDVLQJDJHQW

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From Page 19 Ayoka not only walked outside with me in Above & Beyond • A customer commented: “The gold the pouring rain to try to get it to work, but (Award recipients are pictured with Dep- bracelet that I lost somewhere between she off ered me the use of her personal cell, uty General Manager Diane Papaianni) Princeton, New Jersey and Minneapolis was or any phone in the store. And even though it located in the Dufry shop at EWR, and now was really busy, she remained patient while it’s sitting on my counter, thanks to Prasha- helping me and the other customers. She na.” After calling the shop and being told made me a forever fan of IM for my travel- that her bracelet had been found, the custom- ing needs. Thank you for providing a won- er was even more satisfi ed (and surprised) to derful experience that made my stressful day receive it via FedEx the next day—and at no much better! (From a customer letter) Dufry: (Manager representing) Rick Yee extra charge!

Gateway Group One / CCR Dispatch: NEWARK LIBERTY • A passenger who wasn’t aware that Darlene Hunter, Shakeel Ahmed INTERNATIONAL AIRPORT Segways are banned on fl ights, tried to send her onboard, called Shakeel and asked him Consistency in Service it via FedEx with no success. But luckily, to meet the passenger to complete the assist • ABM Parking Services: Linda Fore, Rick Yee overheard the conversation and to Terminal C West. Great Teamwork! Roger Alvarado off ered to hold the two-wheeled vehicle for • My phone was stolen and I needed to • CCR: Maria Soleto, Angel Rivera, Sha- the passenger until he returned from his trip. make some calls, so I purchased a ‘to go’ ron McDuffi e-Pagan, Alejandro Fonseca, Though at fi rst hesitant, the passenger agreed phone from IM, but couldn’t get it to work. Gennetta Doctor and even got a lift from Rick back to the ter- TSA: TSO Giselle Matos • Taxi: Carlyle Stephen, Roger Car- minal to catch his departing fl ight. And upon rington, Jasmine McClary his return, he picked up his Segway and rode • Not too long ago, Offi cer Matos made • Green Bean: Chris Scrima (Manager off happily ever after. headlines in The New York Post, by going accepting on behalf of the six Green Bean that extra mile to return $5000 in cash to employees) an “absent-minded” passenger fl ying to the • OTG: Claudy Noradin, Ranjan Rama- West Coast. The passenger had apparently chamdran, Yamilet Martinez, Darnell Grey, forgotten to put his wallet back in his pocket Gillian Davis, Piterson Massenat Desir after going through Security. Thankful that • United: Kateia Wade, Angie Koumout- it was found, he even off ered a cash reward sos, Keshia Thorbourne, Barbara Kaplan – but TSA employees are not allowed to ac- MarketPlace / InMotion Entertainment: • Travelers Aid: Rachel Friedrich cept gratuities. That was one lucky passen- Ayoka Holder Dufry (2): Prashana Selvarajah ger! Classifi ed

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PA ANNOUNCES 4TH QUARTER 2015 CUSTOMER CARE AWARDS he Port Authority of New York and New Jersey is committed to providing excellent customer care and Twith our Customer Care Reward & Recognition Pro- gram, we publicly recognize outstanding employees by ac- knowledging their accomplishments on two award levels: Consistency in Service; and Above and Beyond. The Consistency in Service Award; recognizes airport employees who continuously provide excellent customer service based on the key elements of our Customer Care Program. The Above & Beyond Award; recognizes airport employ- ees who come to the assistance of persons in an emergency WestJet: Yemran Khan situation, either on or off -duty at the airport. U.S. Customs and Border Protection: CBPO Steven young man was so proud to working for you. I just wanted Thank you to all of our award recipients of John F. Ken- Deprossino to give the compliment he deserves. Thank you. (From a nedy International, LaGuardia and Newark Liberty Interna- family to the baggage area, and then on to the lobby where customer letter) tional Airports for their dedicated service. Congratulations! they were met by another family member. For displaying the USCBP’s core values of kindness and compassion; we thank JOHN F. KENNENDY INTERNATIONAL you, Offi cer Deprossino. AIRPORT Consistency in Service • Bombardier: Daisha Norales, Jeanne Robinson, Israel Bruno, Khandine Thompson • Gateway Group One / CCR Program: Janie Westfi eld, Zarene Baksh, Kathy Winston, Indra Mandra Oudit, Mo- hammed Alam • ABM Parking Services: Christopher Galarza, Parwez Ahmed, Rajan Varghese • JFK Swissport Transportation: Tyrone Greaves, Victor CCR Program: Janie Westfi eld Loyaga TSA: STSO Douglas Lohle (not pictured) and TSO Donna • Gateway Group One/Taxi Dispatch Program: Michael • Janie received a wonderful letter from a family she Cordero McGlyn, Michael Donoghue, Robin Paul helped out tremendously at Jamaica Station, by giving them $5.00 out of her own pocket money, after they had pur- • While I was going through Security on 11/20/2015, Above & Beyond chased the wrong tickets using up the last of their funds. somebody took my computer from the bin. I thought it might (Award recipients are pictured with General Manager Already running late for their fl ight, with Janie’s help, they be an accident, but your TSA agent Douglas Lohle, was Mike Moran) were able to get to the terminal on time and were spared tracking his screen when he saw a man put 2 laptops into his from getting stranded at the airport, for which they were ex- bag. After calling for an assistant, we were able to fi nd and tremely grateful. detain the man before he boarded a fl ight to Toronto. I am a songwriter (“Ain’t No Mountain High Enough”, “I’m Every LAGUARDIA AIRPORT Woman”, “You’re All I Need to Get By”), and my computer Consistency in Service had some very valuable music on it. Your two agents went • CCR: Rabindra Harold, Rafael Rodriguez, Emilo Be- the distance to retrieve my laptop and I commend them, and nignos, Faizan Khan, Filemon Domingo, Hugh Haynes wanted to bring it to your attention. (Signed, Valerie Simp- • Taxi Dispatch: Henry Jones, Trevor Paul, Stephen Lim, son) Maria Miraba • ABM: Abdullah Ahmed, Susan Stokel, Tika Chapagai • Gateway Group One / Taxi Dispatch: Jamonte White Bombardier: Daisha Norales, Jeanne Robinson, Israel Au Bon Pain: Sazzad Chowdhury, Mark Arias, Edny Or- My name is Joseph Saddler aka ‘Grandmaster Flash’. Bruno, Khandine Thompson tiz When I went to a LaGuardia staff member, I was immedi- • Auntie Anne’s: Andre Joulen, Kristine Kuzemchak, Ma- ately assisted by Mr. Jamonte White. I explained that I ur- • After returning from an international trip, a weary cus- ria Oquebdo, Tina Burns Hosne Ara gently had to get my luggage back. He took me to his offi ce tomer left her purse and backpack which contained her IDs, • Hudson Group: Nikhet Jehan, Najam Sahar, Bitty Lo- and made the necessary calls to track down the cab driver passport, jewelry, and $5000 in cash on the AirTrain. Plan- hat, Shomali Rehman, Kumary Kumary, Haseeb Hussain that had my DJ equipment and personal luggage. Since I had ning on leaving to visit her family the next day, she said her to perform that night, Mr. White saved me from a possible Christmas holiday would have been ruined, had it not been Above & Beyond breach of contract, and I personally thank him and his team for these agents who went above and beyond to return her (Award recipients are pictured with General Manager for making this happen. (Signed, Joseph Saddler) lost items within hours. Lysa Scully) • On November 17, 2015, Darlene Hunter and Shakeel • Offi cer Deprossino was assigned to Terminal 8 Passport • I took a fl ight from Tampa and had a stopover at LGA, Ahmed went above and beyond their regular duties to assist Control when he came to the assistance of a traveler with two when I got a phone call telling me my sister had just passed a visually impaired passenger in Terminal B. But not satis- small children, one of them severely handicapped. With no away. I was very upset, and an employee of WestJet named fi ed with just giving directions, Darlene personally escorted available Airline Agent to help out when the disabled child Yemran off ered to get me some water, and then escorted me the passenger to the transit bus-stop and after safely getting became increasingly agitated, the Offi cer fi rst escorted the to me to my connecting fl ight. I hadn’t heard of your airline before, but I will be sure to use it in the future. And this See Focus on the Customer page 18 20 • April 2016 • Airport Press Metro Edition

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