2016-2017 SALES BROCHURE
www.vallnord.com CONTENTS
Introduction ...... 4 RRP
News ...... 5 Passes ...... 10
Calendar ...... 7 Ski lifts ...... 14
Access - location ...... 8 Equipment hire ...... 15
School ...... 16 Classes ...... 17
Activities ...... 21 Freeride school ...... 19
Food and drink ...... 23 Snow garden ...... 20
Terms and Conditions ...... 25 Activities ...... 22
Contact details ...... 28 Food and drink ...... 24
Technical details ...... 29
Map ...... 31
2 INTRODUCTION
EVERYTHING’S POSSIBLE AT VALLNORD VALLNORD - ORDINO ARCALÍS
VALLNORD is a commercial union between two resorts: Created in 1983 thanks to its northerly orientation which on the one hand Arcalís, in the parish of Ordino, and on means the resort can open earlier and have a longer sea- the other Pal-Arinsal, in La Massana. The 2004/05 season son, Ordino-Arcalís continues to surprise with its excep- saw these two ski resorts come together, making VALL- tional conditions for mountain sports. NORD the third resort on the Iberian Peninsula in terms of numbers of visitors. The Ordino resort offers 442 hectares of ski area with 30 km of pistes, 14 lifts capable of transporting 16,500 people One of the main aims of VALLNORD over the last few years an hour, 101 artificial snow cannons, 5 in-house catering has been to preserve the particular personality and features establishments, car parks with a capacity for 1,500 vehi- of each resort while creating a broader, more comprehen- cles, 2 ski hire centres, 1 ski and snowboard school and sive concept of a snow resort. For the season 2015/16 the its prestigious Freeride school. The difference in altitude options of ORDINO-ARCALÍS and of PAL-ARINSAL were at Ordino-Arcalís ranges from 1,940 m to 2,625 m and added to the range of passes and services provided by visitors can enter the resort at two different points. VALLNORD, and at more affordable rates. The driving force of the resort is undoubtedly its winter season. Work is constant. Each year sees new products and new developments for clients to have fun and relax, as well as preparing and organising a large number of events and competitions, both national and international. The most outstanding events are the Freeride World Tour, the Ski Mountaineering World Cup, the SBX European Cup, the Borrufa Trophy and the FIS downhill ski trials.
3 VALLNORD
The annual Bike & Ski pass is Vall- nord’s great product: a pass that includes both the summer and winter season and which has been in operation for the last two years. Its competitive price means it’s one of the most popular products and is increasingly in demand, both by clients from the country and also visitors from abroad. This winter Vallnord has also consolidated its rechargeable pass, created last season. This pass can be bought at the Vallnord ticket offices and can be topped up at the Vallnord virtual store or at the vending machines for ski passes located at various stra- tegic points in the resorts. The aim is to make it even easier for skiers to get passes and avoid or at least reduce wait times. Considerable changes have also been made to the corporate website. It’s now much more user-friendly, as well as providing more content and a direct link for clients via 2.0 tools. Vall- nord’s commitment to e-commerce can also be seen in its development of appealing, competitive products and services and the improvements made to sales procedures. NEWS
This winter season Vallnord - Ordino Arcalís is invest- signs indicating the best Freeride spots. Other new devel- ing in consolidating its products aimed at freeriders and opments include the ARVA detector located at l’Hortell, the families, as well as its commitment to new experiences, creation of a Freeride Team made up of ambassadors and unique in Andorra. The Ordino resort is also focusing on participants from the Freeride World Qualifier (FWQ), and its friendly atmosphere and client services. the growth of the Freeride school and related products.
Family Park: Freeride app: Renewal of the children’s area, adding new elements There’s a new Freeride app, iSKI X, which includes infor- and modules such as a 6-metre long tunnel. The park mation on the best resorts in the world such as Chamonix is designed for different levels of difficulty and skill. The Mont Blanc, Zermatt, Jackson Hole, Whistler Blackcomb, Family Park will have a completely new image with all the Verbier and recently Vallnord - Ordino Arcalís. The app characters from the Vallnord children’s story, l’Agustina. offers safety tips, maps of zones and routes, weather forecasts and personal tracking, among other features. Natural Park: A new snow park concept that fuses freeriding and free- Mini hydroelectric power station: style with natural elements. This is a three-year project Pioneering project for producing green energy. The re- that will be implemented in three areas: the Backcountry sort will take advantage of its installations and natural Park, with natural modules, the Fun Track, a twisting, resources to produce electricity and become a 100% cambered course, and the Woodpark, which already exists sustainable resort. This infrastructure will take advantage but will change its location. Each area will have three of the pond used at the resort to produce artificial snow, different levels, with the first level being implemented fed by water from the lakes of Creussans and Tristaina. this season, namely XS. It’s the first time such a project It’s estimated that the mini power station will produce 2 has been carried out at a resort open to the public. million kWh every year while consumption at Arcalís is around 1.8 million. Freeride project: The resort has 21 off-piste zones and more than 140 Airstream: routes. The aim this season is to make resort’s freeride A unique experience in the Principality. A night spent at area more tangible and accesses will be installed with over 2,000 metres above sea level, in the heart of nature
5 NEWS
in a luxury American Airstream mobile home, remodelled Safety: and adapted to meet all needs. Maximum capacity for Installation of defibrillators in all the resort’s buildings 4 people and adapted with a system of skates so it can and training for all permanent and temporary staff in be towed by a snowcat and placed at different points how to use them. of the resort, depending on the weather conditions. An extraordinary experience. Equipment hire: Extension of the rental shop located at Planells. Communication: Installation of dynamic screens at client information Friendly atmosphere: points with details on prices, special offers and other A new welcome team has been set up for our busiest information of interest to the public. days to attend to, help and advise clients who request their support, for example helping to put chains on their Food and drink: wheels, offering them hot chocolate on the coldest days, El Refugi restaurant at Les Portelles, the highest in An- etc. And for sunnier days, a programme of live concerts dorra, is once again under the resort’s management and has been planned to create a festive atmosphere at the its interior and terrace have been completely remodelled. resort. Alpine cuisine will be on offer. Dinners at La Coma will also be promoted, arriving via a giant sledge that can hold up to 48 people.
Weather insurance: The weather forecast will no longer stop clients from buying their ski passes from home via the website or at the resort’s ticket offices when the weather is doubtful. This insurance policy means that clients are compensated in the case of heavy snowfalls and when the resort is partly closed.
6 SEASON CALENDAR
DECEMBER 2016 JANUARY 2017 2 3 4 1 5 6 7 8 9 10 11 2 3 4 5 6 7 8 12 13 14 15 16 17 18 9 10 11 12 13 14 15 19 20 21 22 23 24 25 16 1 7 18 19 20 21 22 26 27 28 29 30 31 23 24 25 26 27 28 29 30 31
FEBRUARY 2017 MARCH 2017 1 2 3 4 5 1 2 3 4 5 6 7 8 9 10 11 12 6 7 8 9 10 11 12 13 14 15 16 17 18 19 13 14 15 16 17 18 19 20 21 22 23 24 25 26 20 21 22 23 24 25 26 27 28 27 28 29 30 31
APRIL 2017 HIGH SEASON 1 2 3 4 5 6 7 8 9 START: Friday, 2 December 2016 END: Monday, 17 April 2017 10 11 12 13 14 15 16 17 This calendar may alter depending on the weather
Open from 9 am to 5 pm
7 ACCESS - LOCATION GOOGLE MAP
8 ACCESS
• L’Hortell. First access to the resort (1,950 m). • Planells. Access to the beginners’ area and school (2,020 m).
TRANSPORT
The resort has a free shuttle bus that continuously runs between the main towns of Andorra and the resort.
VIP CAR PARK
Ordino-Arcalís offers its most demanding clients the chance to hire parking spaces in a reserved, privileged area very close to the pistes. These must be booked previously and spaces are limited.
TICKET DURATION 1 space 1 Day €8.65 2 Days €17.50 3 Days €23.85 4 Days €28.90
5 Days €32.85 6 Days €35.85 7 Days €38
9 RRP
VALLNORD PASSES
ADULT CHILD Aged 16-64 Aged 6-15 2 Days €78 €61 3 Days €114 €87 4 Days €148 €110 5 Days €180 €130 6 or more days €35 / Day €24.50 / Day 10 or more days €34 / Day €23 / Day
Non-consecutive days, at least 4 €39 / Day €30.50 / Day
The VALLNORD pass is valid to ski freely both at Ordino Arcalís and also Pal Arinsal.
10 RRP
VALLNORD - ORDINO ARCALÍS PASSES
ADULT CHILD Aged 16-64 Aged 6-15 High season Low season High season Low season 1/2 Day* €31 €25 €25 €20 1 Day €37 €29.50 €30 €24 1 Day OAP (aged 65-69) €15 1 Day beginner** €15 2 Days €72 €57 €57 €45
3 Days €105 €82 €81 €63 4 Days €136 €106 €102 €78 5 Days €165 €127.50 €120 €90 6 or more days €32 / Day €24.50 / Day €22.50 / Day €16.50 / Day 10 or more days €31 / Day €23.50 / Day €21 / Day €15 / Day
The ORDINO ARCALÍS pass is not valid to ski at Pal Arinsal. The Vallnord Guarantee means that those holding a valid pass for Ordino Arcalís can also ski at Pal Arinsal pro- vided the first resort is completely closed.
*From 9 am to 1 pm or from 1 pm to 5 pm. **Valid only for the beginners’ area, draglifts 4 and 5 Els Marrecs, and Els Vailets. The lift opposite the School is still free of charge.
The RRP for passes over 2 days are commissionable as per the conditions of the contract signed for the 2016-17 season, or as per the proforma invoice.
GROUP RATES The Vallnord Sales Department will inform you of the special rates to be applied to groups of 25 people or over.
11 RRP
VALLNORD - ORDINO ARCALÍS PASSES
GENERAL CONDITIONS
• The ski pass is personal and non-transferable • It will not be refunded if lost nor will any refund be paid if it’s handed in: it’s therefore very important to remind clients that they’re responsible for their ski passes. • Children aged up to 5 and people aged over 70 can get a free ski pass if they prove their age with a document. The resort will check skiers’ ages on the pistes and should it detect that a ski pass is being used that does not correspond with the skier’s age, this will be cancelled immediately without any refund or compensation whatsoever.
SPECIAL 1 DAY IN THE SNOW
A useful product for beginners, offering an extraordinary experience to anyone who wants to enjoy their very first contact with snow sports.
This includes:
• 2 hours of a group class • 2 hours of equipment hire • 2-hour ski pass • 1 set menu / SELF SERVICE • Minimum 2 people • Free Ladival gift valued at €32.00 • RRP €49.00 • These RRP are commissionable as per the conditions of the contract signed for the 2016/17 season.
12 RRP
ANDORRA SKI PASS
ADULTS & CHILDREN OVER 6 5 Days €215
• These RRP are commissionable as per the conditions of the contract signed for the 2016/17 season. • Valid to ski for 5 non-consecutive days at any of the Andorran resorts throughout the 2016/17 season.
SKI INSURANCE
RRP 1 Day €4.40
It’s advisable for clients to take out ski insurance when they’re not covered by any other policy. This will only cover personal and/or third party injury occurring while skiing. It’s not valid as medical insurance while travelling and must be taken out at the resort before using the pass for the first time.
• Rate per day and person • Non-commissionable net rate
This is BASIC MEDICAL INSURANCE. Its cover ends once the holder arrives home or reaches a medical estab- lishment in their country of residence.
13 SKI LIFTS
VALLNORD - ORDINO ARCALÍS
ADULT CHILD OAP Aged 16-64 Aged 6-15 Aged 65-69 Return Return Return Chairlift La Basera €6 €6 €6
14 RRP
EQUIPMENT HIRE
Arcalís-Arcalís has two shops: one in the L’Hortell building and another in the Planells building.
Both standard and premium equipment is available, for alpine skiing and snowboarding and for adults and children. Also helmets and vests with Magnestick.
SKIS + BOOTS + POLES SKIS + POLES BOOTS DAYS STAND. GOLD CHILD STAND. GOLD CHILD STAND. CHILD 1 €19.50 €29.50 €16.50 €16.50 €26.50 €13.50 €10 €9 2 €36.50 €57 €30.50 €30.50 €51 €25.50 €18.50 €16.50 3 €53 €83.50 €44 €44 €74 €35.50 €26 €23
4 €68 €109 €56 €56 €97 €47 €32.50 €29 5 €82.50 €133.50 €67 €67 €118 €56 €38 €33 6 €96 €157 €77.50 €77.50 €138.50 €64 €43 €37 Extra day €16.50 €25.50 €12.50 €12.50 €22.50 €10.50 €7 €5.50
SNOWBOARD + BOOTS SNOWBOARD HELMET POLES DAYS STAND. GOLD STAND. CHILD GOLD CHILD 1 €24.50 €22.50 €22.50 €20.50 €5 €4 2 €47 €43 €43 €39 €8.50 €6.50 3 €68 €62 €62 €56 €11 €8 4 €89 €81 €81 €72.50 €12.50 €8.50
5 €108 €98 €98 €88 €13 €9 6 €126.50 €114 €114 €102 €13.50 €9.50 Extra day €20.50 €148 €148 €148 €148 €148
15 SKI AND SNOWBOARD SCHOOL
The Ordino-Arcalís school offers clients the chance to carry out ski- ing and snowboarding classes at all levels, as from 6 years of age, approximately.
There are also courses to learn or perfect other skills: telemark, freeride and freestyle. The instructors are multilingual professionals who have trained in Andorra or have an equivalent qualification from their own coun- try (certified by EFPEM).
Classes must be booked in ad- vance. The discipline in question must be specified when making the booking (skiing or snowboard- ing). Other details that need to be specified in the booking are the level, age (in the case of children) and language required. RRP
GROUP CLASSES
ADULT CHILD 16 and over up to 15 6 hours (Saturday-Sunday) €66 €63 12 hours (Monday-Thursday) €106 €96.50 15 hours (Monday-Friday) €125 €114
GROUP COURSES ON SPECIAL DATES
ADULT CHILD 16 and over up to 15 From 6 to 8 December (9 hours) €102 €97.50 From 8 to 11 December (12 hours) €106 €96.50 From 27 to 31 December (15 hours) €125 €114 From 13 to 16 April (12 hours) €106 €96.50 From 14 to 17 April (12 hours) €106 €96.50
The timetable for group classes is from 12 noon to 3 pm (3 hours a day), although the School reserves the right to alter the timetable when necessary.
• Minimum 6 people per instructor. • Rates are valid both for skiing and snowboarding. • The 6-hour course starts on Saturdays. • The 12-hour and 15-hour courses start on Mondays. • These RRP are commissionable as per the conditions of the contract signed for the 2016/17 season. • Courses must be booked in advance • Cancellation: minimum 48 hours. • Cancellations within less than 24 hours or no-shows: 100% of the booking price must be paid (to cover expenses).
17 RRP
PRIVATE CLASSES
From 9 to 10 am 1 or 2 people From 10 am to 2 pm From 2 to 5 pm 1 hour €45 €40 2 hours €85.50 €72 3 hours €121.50 €102 4 hours €153 €128 Supplement per person and hour €7
• Rate per instructor (maximum 5 people) • Non-commissionable net rates • Rates apply to both adults and children • Valid for skiing and snowboarding courses • Must be booked in advance • Directly booked with the School (service not invoiced)
18 RRP
VIDEO FREERIDE SCHOOL
Includes: Net rate Arva + Shovel + Probe + Backpack Freeride Experience ½ Day (4 hrs) €250.00 + Equipment + Instructor guide Supplement per person €25 Arva + Shovel + Probe + Backpack Freeride Experience 1 Day (6 hrs) €300 + Equipment + Instructor guide Supplement per person €25 Freeride Experience ½ Day (4 hrs) Arva + Shovel + Probe + Backpack €190 Special guided around the resort + Equipment + 4 hours Instructor guide 4 days Freeride class + Equipment Freeride Campus 5 Days Freeride and safety + 5 Meals + Video + €611 (minimum 4 people) Insurance + Heliski + Pass 5 Days of class + 5 days Pass Freeride Campus 5 Days YOUNG + Insurance + Videos PERSON (minimum 4 people aged €528 + Freeride equipment and safety between 14 and 17) + 5 Meals + 1 chocolate snack Campus Freeride 5 días Freeride equipment + 5 Meals Freeride Campus 5 Days €560 + Video + Insurance + Pass (minimum 4 people)
• Non-commissionable • Must be booked in advance • Directly booked with the School (service not invoiced)
19 RRP
CHILDREN’S SNOW PARK - SNOW GARDEN
Voucher Aged 4-8 2 hours €25 3 hours €35 15 hours (3 hours/day) €85
• The Snow Park accepts children aged from 4 to 8 approximately. This activity helps children to discover skiing by playing games in the snow in a reserved area, watched over by specialist qualified instructors. The environment is carefully designed to help young children enjoy their first contact with skiing. And the area is based on the adventures of the Agustina character. • Children must be dressed warmly and suitably equipped for skiing (goggles, helmet, gloves, sun cream, etc.). • Non-commissionable net rates. • Directly booked with the School (service not invoiced)
BABY CLUB AND NURSERY SERVICE
Voucher Aged 1-4 2 hours €23 3 hours €28 1 Day €39 15 hours (3 hours/day) €85 5 Days €140
• The nursery service can take children aged between 1 and 4 approximately (provided they can walk unassisted). The toddlers enjoy a wide range of toys and take part in workshops in a reserved area looked after by profes- sionals. Nappies and baby/toddler food must be provided if required by the children. • Non-commissionable net rates. • Directly booked with the School (service not invoiced)
20 ACTIVITIES
Vallnord - Ordino Arcalís provides the perfect setting for all kinds of people to try a wide range of ac- tivities, from classic snowmobile excursions to more extreme ex- periences such as speedriding or heliskiing. The Ordino resort offers different ways to enjoy the area, discovering its more unfamiliar spots and wonderful night-time experiences. Clients can learn how to drive a snowmobile or take a ride on the GicaFer, a caterpillar-tracked vehicle that provides themed and guided tours combined with high altitude dinners. And there’s al- ways speedriding and heliskiing for more extreme, unique experiences. Speedriding is a combination of ski- ing and paragliding and courses and flights are offered in tandem. He- liskiing is the utmost in freeriding. A helicopter takes clients up to the summit so they can ski back down on pure virgin snow, accompanied by expert guides. And the innovation of the season: snowbikes. A kind of bicycle adapted for the snow to provide guaranteed fun and a very different way of getting down the mountain.
21 RRP ACTIVITIES
Must be booked in advance
INDIVIDUAL GROUPS Rental snow shoes + poles €8 €7 Snow shoes guided excursion 1 hour €18 €15 Basic snowmobile excursion 20 min. 1 person/snowmobile €25 - Basic snowmobile excursion 20 min. 2 people/snowmobile €35 - Snowmobile excursion 40 min. 1 person/snowmobile €42 -
Snowmobile excursion 40 min. 2 people /snowmobile €52 - Snowmobile excursion 1 hr. 1 person/snowmobile €72 - Snowmobile excursion 1 hr. 2 people/snowmobile €82 - Snowmobile excursion 2 hrs. 1 person/snowmobile €109 - Snowmobile excursion 2 hrs. 2 people/snowmobile €119 - Excursion Experience 1 hour GICA vehicle min. 2 people**** €33 €25 Guided ride in GICA vehicle 1 hour (5 pm) €25 €19
Guided ride in GICA vehicle 1 hour children aged 6-11 (5 pm) €15 €12 Speedriding course 1 Day/4 hours from 10 am to 2 pm* €105 - Speedriding course 2 consecutive days / 8 hours* €190 - Speedriding course 3 consecutive days / 12 hours* €255 - Speedriding course 4 consecutive days / 16 hours* €300 - Speedriding course 6 non-consecutive days / 24 hours* €450 - Tandem Speedriding descent €55 -
SnowBike - rental 1 hour 1 pers. from €10 Heliskiing Experience 2 descents (minimum 4 people)** €210 - Panoramic helicopter flight 10 min.*** €75
Free activities: Wood Park - Permanent slalom piste - Freeriding area - Skimo
*Non-commissionable net rates. Services not invoiced. Ski pass required for the activity. Compulsory insur- ance at the Freeride school for the courses although flight federated clients do not need to take out this insur- ance. ** Ski pass required for the activity *** Non-commissionable net rate **** Children from 6 to 12, €22.00.
22 FOOD AND DRINK
Vallnord - Ordino Arcalís offers a very wide range of food and drinks. At 2,552 metres above sea level there’s El Refugi at Las Portelles, offering visitors a menu with Pyr- enean specialties. High quality, traditional cooking fused with the incredible scenery surrounding this remarkable mountain refuge. At the La Borda restaurant at La Coma, 2,220 metres up, clients can dine after an evening’s GicaFer excursion on specialities such as fondues and spectacular steaks. During the day’s skiing, La Borda offers set menus, single combined dishes, a cafe- teria service and barbecue on its outdoor terraces. At Planells, the resort’s intermediate area, is the Quicknic where you can tuck into a good breakfast, a wide range of filled rolls, well-balanced dishes of the day and a terrace to enjoy bar- becues. L’Hortell stands out for the Italian cuisine offered by Il Pizzo. Pizza al taglio, the fresh pasta dish- es and multicoloured salads are all highly recommended; the hallmark of Italian cuisine. VIDEO RRP RESTAURANTS
ARCALÍS
Vallnord - Ordino Arcalís offers its clients a range of lunch vouchers to suit the characteristics of each skier, which can be exchanged at the resort’s different establishments.
• “Combo-Bocata” voucher (filled roll menu): Includes 1 filled roll, chips and drink. • The Menú Libre” voucher (free menu): Set menu / Self Service at our restaurants* • Prices per person and day • Commissionable as per the conditions of the contract signed for the 2016/17 season • No lunch vouchers can be returned. Consequently, no refund is provided if they are not exchanged.
ADULTS CHILDREN over 12 up to 12 “Combo-Bocata”* €10.50 €8.50 “Free menu”* €15.50 €13
*Can be exchanged at L’Hortell, Planells and La Coma. CANNOT be exchanged at Les Portelles.
DINNERS AT LA BORDA
Vallnord - Ordino Arcalís offers a set menu based on Transport in a giant sledge (40 places) included, or its own range of dishes for €37.50. ascent via GICA for a supplement of €5 net (not com- missionable). Ride up the mountain to the restaurant, • Warm wild mushroom salad with raspberries and leaving at 8.30 pm and returning at 00.30 am. pine nuts. • Selection of typical Andorran cold cuts. Must be booked in advance. Minimum 2 people (in- • Bread with tomato. dividual supp. €20). • Our mis-cuit pâté with chocolate. • Arcalís tartiflette. • French onion soup au gratin. • Cheese fondue or 1 kg T-bone steak (supp. €5). • Chocolate fondue with fruit. • Water and wine included.
24 TERMS AND CONDITIONS
BOOKINGS
Bookings must be made in advance, must be in writing and sent as soon as possible for all services provided by the resort:
Individuals: 48 hours [email protected]
Groups: 8 days [email protected]
The following details must be clear- ly indicated:
The client’s name and reference The resort chosen and type of pass: Vallnord, Ordino-Arcalís or Pal-Arinsal. Total number of people per age group (adults, children...). Arrival date / Start of service. Duration of stay/days. Services bought.
Vallnord reserves the right not to provide any services the end user may have bought when there has been no prior notification. TERMS AND CONDITIONS
VOUCHER / VIRTUAL VOUCHER • Passes: specifying the type, number of people, ages for children and days of skiing It must be clearly indicated that the voucher or virtual • School: specifying the number of people, hours bought voucher contains the services that can be provided by and type of course Vallnord (or Ordino-Arcalís). • Eating and drinking: specifying the number of people, ages of children and duration in days. If necessary, it must be specified which company has • Equipment hire: specifying the number of people, type made the advance booking and is responsible for pay- of equipment and duration. ing for the voucher (partner). CLIENT ARRIVAL If vouchers do not contain the information required, Vall- nord reserves the right not to provide the end users All clients with a voucher or virtual voucher for Vallnord or with the services. for Ordino-Arcalís should go to any of the client informa- tion points (depending on the resort where the booking Company vouchers will not be accepted unless the com- has been made and the services hired), where they’ll be pany has signed a collaboration agreement or has paid given the passes or other services bought previously via the corresponding amount via an advance booking. a Vallnord partner. Any modification to the booking must be notified before the passes, lunch vouchers, courses, The following services can be included in the same etc. are given as no refunds can be made afterwards. voucher:
26 TERMS AND CONDITIONS
The resort is not responsible for delivering passes on MODIFICATIONS, CANCELLATIONS AND NO-SHOWS the part of the different partner companies and their end clients at the different hotel establishments. Neither does Any modification or cancellation must be notified to the it issue duplicates. Vallnord booking department at least 24 hours in ad- vance. Cancellations within less than 24 hours involving Vallnord will issue the corresponding invoices for vouch- a school or restaurant will be invoiced for 10% of the ers and virtual vouchers exchanged at the resort the week booking price. after the services in question have been carried out. In the case of no-shows of clients booking a school and/ or restaurant, 100% of the booking price will be invoiced. INVOICING Regarding activities, 100% of the booking price will be No complaint will be accepted more than 30 days after invoiced for cancellations within less than 24 hours and the invoice has been issued. for no-shows.
PAYMENT TERMS
Each booking must be paid in full in advance or at the time the services in question are provided, either in cash, by credit card or bank transfer.
In the case of signing a collaboration agreement for the 2016/17 season, the payment terms will be those spec- ified in the document, in the corresponding section.
27 CONTACT DETAILS
VALLNORD ORDINO ARCALÍS
BOOKINGS CLIENT INFORMATION AND TICKET OFFICES From 8.30 am to 5.30 pm / Telephone +376 737 008 From 9 am to 5 pm [email protected] Telephone +376 739 600 [email protected] BOOKING CENTRE From 9 am to 6 pm / Telephone +376 737 017 SALES DEPARTMENT [email protected] From 9 am to 5 pm Telephone +376 739 600 INFORMATION [email protected] From 8.30 am to 5.30 pm / Telephone +376 878 000 [email protected] (Comercial Francia) Edificio L´Hortell, Arcalis AD300 Ordino (Andorra)
SKI AND SNOWBOARD SCHOOL From 9 am to 5 pm Telephone +376 739 622 [email protected]
ADMINISTRATION Telephone +376 739 600 [email protected]
INVOICING Telephone +376 739 600 [email protected]
INFORMATION From 8.30 am to 5.30 pm Telephone +376 739 600 [email protected]
28 TECHNICAL DETAILS
Location: 14 km from Ordino and 22 km from Andorra la Vella Altitude: From 1,940 m to 2,625 m Vertical drop: 685 m Facilities: 14 ski lifts: 1 detachable chairlift 6p with Magnestick 1 detachable chairlift 4p with Magnestick 2 fixed chairlifts 4 places 5 draglifts 1 carpet lift 4 rope lifts 101 artificial snow cannons 1 sledge piste Capacity: 16,510 skiers/hour Pistes: 30 km - (442 Ha) 6 FIS approved pistes 9 green pistes 6 blue pistes 10 red pistes 2 black pistes Skimo circuits: 4 flagged ski mountaineering circuits Freeride routes: 3.4 km flagged routes (4) + 120 unflagged Themed areas: 2 Freeride areas 1 Natural park 1 Freestyle area 1 Wood Park 1 Children's circuit (Park Agustina) 1 Slalom area 1 Beginners' area (free rope lift) Snowmaking: 60% of the pistes with artificial snow machines (18 km)
29 TECHNICAL DETAILS
Activities: Heliskiing, Snowmobiles, Speedriding, GICA caterpillar-tracked vehicle, SnowBike, tandem paragliding, snow shoe routes, etc. 5 catering establishments with panoramic terraces Restaurants: 1 alpine cuisine restaurant 1 trattoria restaurant 1 a la carte restaurant 2 self-service restaurants 1 alpine refuge 1 snack bar terrace 1 Alpine skiing, Snowboarding Schools: 1 Freeriding, Telemark 45 multilingual instructors 1 for children aged 1 to 4 Baby Club: 1 for children aged 4 to 8 Snow Park: 2 shops for merchandising, gifts and accessories Shops: 1 Medical centre: 2 rental shops Equipment: Capacity for 1,500 vehicles Car parks: 1 Picnic areas: 2 zones Ski lockers: 2 Lockers: 2
30