Vallnord-Pal Arinsal 2020-21 Ski & Bike Season Pass

VALLNORD-PAL ARINSAL 2020-21 SKI & BIKE SEASON PASS

1. ADVANTAGES OF PURCHASING A 2020-21 SKI & BIKE PASS 3

2. TERMS AND CONDITIONS THAT APPLY TO THESE RATES 4

3. PRICES AND PROMOTION DATES 6

4. GENERAL CONDITIONS, GUARANTEE AND CANCELLATION POLICY 7

5. PAYMENT BY INSTALMENTS 10

6. CONTACT DETAILS AND POINTS OF SALE (COLLECTION) 11

1. ADVANTAGES OF PURCHASING A 2020-21 SKI & BIKE PASS

The 2020-21 Ski & Bike Season Pass is valid for 10 months of the year, from 28/11/2020 to 12/10/2021. It includes all the slopes and ski lifts of the Arinsal and Pal resorts in winter, as well as the Bike Park circuits and the ski lifts open during the summer (with access to the Mountain Bike UCI World Cup in 2021 and other events). The pass allows easier access to the Skimo and Snowshoe circuits during the winter and to different trekking routes during the summer by means of the Arinsal-Pal cable car, among others.

By availing of the online advance sale of season passes at https://shop.vallnordpalarinsal.com/es/forfait-temporada.htmll, users will enjoy the best prices until 30th April or 15th September.

Holders of the Ski & Bike Season Pass will also obtain numerous discounts and benefits when using the resort’s services (merchandising, restaurants, ski and snowboard schools, VIP parking, etc.) and those of other partner establishments (equipment sales and rental stores, other ski resorts, service stations, Caldea, Zero Latency RV, Coco Room, etc.) and many more.

2. TERMS AND CONDITIONS THAT APPLY TO THESE RATES

Vallnord-Pal Arinsal rewards the loyalty of its customers and advanced bookings of the Ski & Bike Season Pass with more advantageous prices, depending on the type of pass and the date it is purchased.

- 2.1 PAL ARINSAL SKI & BIKE SEASON PASS: For all newcomers who purchase the Vallnord-Pal Arinsal season pass to make the most of the skiing, the Bike days and the trekking.

- 2.2 LOYAL CUSTOMER PAL ARINSAL SKI & BIKE SEASON PASS: For everyone who is already part of the Vallnord-Pal Arinsal family, having bought a season pass at least once during the last three years: 2017/18 or 2018/19 or 2019/20.

- 2.3 ALT URGELL RESIDENT PAL ARINSAL SKI & BIKE SEASON PASS: Specially created for all residents of the municipalities of this county who can prove the above by means of a valid census certificate.

- 2.4 FAMILY PACK PAL ARINSAL SKI & BIKE SEASON PASS: All families whose adults (at least one of them) purchased any of the three previous season passes can avail of this special promotion: PAL ARINSAL SKI & BIKE SEASON PASS, LOYAL CUSTOMER PAL ARINSAL SKI & BIKE SEASON PASS OR ALT URGELL RESIDENT PAL ARINSAL SKI & BIKE SEASON PASS. This consists of a special price of €75 per pass to all children between 6 and 15 years of age who are part of the same family unit (as direct descendants of at least one of the adults) and who can prove the above by means of the corresponding documents. Born between 2005 and 2014.

- 2.5 ANDORRAN RESIDENT PAL ARINSAL SKI & BIKE SEASON PASS: For all users who live in any parish of the Principality of Andorra and can prove it by means of an Andorran passport or the corresponding valid residence card. Andorran or resident children are exempt from the Family Pack promotion.

In accordance with their year of birth, each user will be charged the rate corresponding to their age for the 2020/21 season, on presentation of an original official document (ID card, passport or Family Book) at the resort’s ticket office on collecting the pass:

- CHILDREN UNDER THE AGE OF 5: Born in or later than 2015 Younger children must apply directly for their season pass at the resort’s ticket office. This pass cannot be booked online.

- CHILDREN’S RATE (6-15 YEARS OF AGE): Born between 2005 and 2014

- ADULT RATE (16-64 YEARS OF AGE): Born between 1956 and 2004

- OAP RATE (65-69 YEARS OF AGE): Born between 1951 and 1955

- OVER 70 YEARS OF AGE: Born in 1950 or earlier; they can obtain a ski pass free of charge on a daily basis, directly from the resort’s ticket office upon presentation of the corresponding supporting document. To avail of the Season Ski Pass they must visit the Ski Andorra offices (C. del Valira, 2 - Andorra la Vella) before 31st December 2020.

3. PRICES AND PROMOTION DATES Depending on the date on which the purchase of the 2020/21 Ski & Bike Season Pass becomes effective, the rates quoted will apply, taking into account the date of the booking and its full payment.

PRICES VALID EXCLUSIVELY UNTIL 30/04/2020 NEW LOYAL ALT URGELL ANDORRAN

CUSTOMER* CUSTOMER RESIDENT RESIDENT Children (6-15) u. €150 €150 €150 €55 Adult (16-64) €295 €250 €200 €150 OAP 65-69 €200 €150 €150 €115 Family Package €75 €75 €75 Children (6-15) *Customers who submit a single-day pass with the insurance included will automatically obtain the LC price. LOYAL CUSTOMER.

Customers who purchase a 2020/21 Ski & Bike Season Pass for adults before 12th April 2020 will obtain a single-day guest pass for the 2019/20 season.

PRICES VALID EXCLUSIVELY BETWEEN 01/05/2020 AND 15/09/2020 NEW LOYAL ALT URGELL ANDORRAN

CUSTOMER CUSTOMER RESIDENT RESIDENT Children (6-15) u. €225 €170 €170 €55 Adult (16-64) €345 €275 €220 €150 OAP 65-69 €225 €170 €170 €115 Family Package €75 €75 €75 Children (6-15)

PRICES VALID EXCLUSIVELY BETWEEN 16/09/2020 AND 25/10/2020 NEW LOYAL ALT URGELL ANDORRAN

CUSTOMER CUSTOMER RESIDENT RESIDENT Children (6-15) u. €315 €285 €220 €70 Adult (16-64) €435 €375 €305 €180 OAP 65-69 €240 €190 €190 €135 Family Package Children: €75 Children: €75 Children: €75 Customers who purchase the pass at the Andorra la Vella Annual Fair (23rd, 24th and 25th October) will obtain a pass with ONE FREE DAY

PRICES FROM 26/10/2020 NEW LOYAL ALT URGELL ANDORRAN

CUSTOMER CUSTOMER RESIDENT RESIDENT Children (6-15) u. €340 €310 €235 €75 Adult (16-64) €445 €400 €330 €200 OAP 65-69 €250 €200 €200 €145 Family Package Children: €75 Children: €75 Children: €75

The rates that apply according to the date of the online purchase will be those strictly stipulated by the resort. (With no extensions, expansions or exceptions for any reason).

4. GENERAL CONDITIONS, GUARANTEES AND CANCELLATION POLICY

The Bike & Ski Season Pass is owned by the operating company Estacions de Muntanya Arinsal Pal S.A.U. (EMAP SAU). Holders thereof are entitled to use all the slopes, circuits and ski lifts that are open and in operation at Pal Arinsal between 28/11/2020 and 12/10/2021. As the calendar is subject to meteorological conditions and inclement weather, EMAP SAU cannot be held liable for non-use of the pass due to adverse weather conditions. The season pass is personal and non-transferable and is subject to the law on ski resorts published in BOPA (Official Gazette of the Principality of Andorra) no. 75 of 06/12/2000. The resort reserves the right to instruct its duly accredited personnel to perform the necessary internal checks to verify the validity and ownership of each pass.

Sale or transfer to a person other than the owner is prohibited. In such an event, the resort will immediately withdraw the pass, considering its use to be fraudulent and imposing a financial penalty of up to 50% of the total value thereof. The same will apply in the event of any forgery of or tampering with a pass. In both cases the resort will report it to the police. Any withdrawn pass will be retained by the Administration Department while all the necessary formalities are carried out and until the Customer Service Department has explained the events, the situation and any harm or loss to the original holder of the pass. In the event that a customer wishes to recover his/her pass, he/she must pay 50% of its value, as well as a penalty in the amount of twice the public price in force for a single-day pass or bike pass.

EMAP SAU may deny access to the slopes, circuits and ski lifts, immediately withdraw the pass or prohibit its use by users who, because of their state or behaviour, endanger the safety of the facilities or the physical integrity of other users (article 33.2 of the Law on ski resorts and cable transport published in BOPA (Official Gazette of the Principality of Andorra) no. 75 of 06/12/2000 and other related laws in force during the current season).

CANCELLATION GUARANTEE

Vallnord-Pal Arinsal will not provide any economic compensation for the non-use of the pass for non-justifiable reasons, such as the purchaser’s free choice not to use it voluntarily, with the exception of customers of the Ski & Bike Season Pass who have signed the cancellation guarantee, which will allow them to obtain a full refund of the passes they have purchased, provided that they are effectively cancelled before 27/11/2020. The cost of the guarantee, 15 euros per pass and per person, will not be paid.

COVID-19 COMPENSATION POLICY

EMAP SAU proposes coverage for all its season passes in the event of a further general lockdown of the country due to a resurgence of COVID-19*. This policy will only apply in the event that Vallnord-Val Arinsal has to close down due to a force majeure before the scheduled date (11th April 2021). The compensation will consist of a deposit for all customers who request it, for an amount that may be deducted from the purchase of a similar pass for the following 2021-2022 winter season. In the event of the early unforeseen closure of the resort before 16th February 2021 (when 60% of the season will have been completed), EMAP will pay back 100% of the value of the unredeemed days of the pass with respect to the purchase price**. In the event that the customer has redeemed the whole value of the season pass, said compensation cannot take effect. The COVID-19 compensation guarantee will cease to have any effect on 17th February 2021. * In the event of an Andorran lockdown, regardless of the compensation to be paid for the 2021-2022 season, affected customers will also receive a Season Pass for the summer of 2021. ** Deposits for the 2021-2022 season will be paid in accordance with the price list for the 2020-2021 season. e.g. choosing the reference of a “loyal customer” adult season pass with a purchase made before 15/09 for a price of €275. €275/€42 (price of a pass for one day): Seven days of skiing will be necessary to redeem the pass. 1) In the event of the early unforeseen closure of the resort before 16th February 2021, if the customer had made use of his/her pass for four days, EMAP, S.A.U. will compensate said customer with a credit note to be deducted from the purchase of a pass for the following season amounting to: 4 days redeemed x €42/price per day = €168 euros redeemed RRP Season Passes €275 - €168 euros redeemed = €107 to be discounted The compensation for the customer valid in an exchangeable format for the 2021/22 winter season will total €107 2) In the event of the early and unforeseen closure of the resort before 16th February 2021, if the customer had made use of his/her pass for seven or more days, said customer will not have any right to compensation, as the value of the pass (€275) will have already been redeemed. 3) In the event of the early and unforeseen closure of the resort after 16th February 2021, regardless of the number of days redeemed, the customer will not be entitled to any compensation.

4.1 LOSS OR THEFT OF A PASS Vallnord-Pal Arinsal reserves the right to issue a duplicate of a pass or refuse to do so. In order to block a lost or stolen pass, once said occurrence has been reported to the resort’s Customer Service Desk, 20 euros must be paid for the paperwork and the printing of the duplicate.

4.2 NOT BRINGING THE SEASON PASS TO THE RESORT (e.g. LEAVING IT AT HOME) Customers who do not have their season pass in their possession at the time of its use, for whatever reason, may purchase a pass for one day by paying a surcharge of €5.00 for the paperwork (following verification by the resort).

4.3 ACCIDENTS, PREGNANCY, ILLNESSES OR OTHER JUSTIFIABLE CAUSES

4.3.1 Unused passes Users who return their season pass and submit a medical report or other supporting documents by 31/12/2020 will be charged a nominative deposit, charged to the holder’s account, for a season pass returned before its first use, following submission of a medical report or other supporting documents. The value will be equal to the amount paid for the pass and may be deducted from the purchase of the pass for the following season.

4.3.2 Passes used between once and four times Users who return their season pass and submit a medical report or other supporting documents after skiing for a maximum of four days for the accredited reason before 31st December 2020 will be charged a nominative deposit corresponding to the difference between the total amount of the pass purchased and the days the pass is used (maximum of 4). The price to be applied for the calculation of the discount will be the one which is valid on the list of official public rates for one day of skiing. The resulting value may be deducted from the purchase of the pass for the following season.

4.3.3 Passes used five times or more Users who have used their winter or summer pass for five days or more will not receive any financial compensation.

We recommend taking out the corresponding insurance before using the ski pass for the first time and reading through all the coverage that it provides. http://www.creditassegurances.ad/salut/asseguranca-daccidents-desqui/

5. PAYMENT BY INSTALMENTS

Vallnord-Pal Arinsal customers who purchase the Ski & Bike Season Pass between 1st August and 25th October 2020 will be able to pay in instalments. The instalment payment method can only be selected for online bookings between 1st August and 25th October (neither before nor after these dates). Users who choose this payment method will have to pay three instalments, as follows: - 40% upon making the booking, e.g. 01/10/2020 when the purchase is made: €174 of the €435 - 30% thirty days after the date of the booking, e.g. the second payment is made on 01/11/2020: €130.50 of the €435 - 30% sixty days after the date of the booking, e.g. if the final payment is made on 01/12/2020: €130.50 of the €435

INSTALMENT PAYMENT PRICES (FROM 01/08 TO 15/09/2020 ONLY) NEW LOYAL ALT URGELL ANDORRAN

INSTALMENT PAYMENT PRICES (FROM 16/09 TO 25/10/2020 ONLY) NEW LOYAL ALT URGELL ANDORRAN

CUSTOMER CUSTOMER RESIDENT RESIDENT Children (6-15) u. €315 €285 €220 €70 Adult (16-64) €435 €375 €305 €180 OAP 65-69 €240 €190 €190 €135 Family Package €75 €75 €75 Children (6-15)

Vallnord-Pal Arinsal will charge the instalments directly to the bank account associated with the credit card used to make the booking. The instalments will be calculated upon the basis of the total amount of the purchase and no costs will be incurred. Vallnord-Pal Arinsal informs users that it will immediately block any season pass(-es) with instalment payments whose instalments are not paid by the due date.

6. CONTACT DETAILS AND COLLECTION POINTS

ESTACIONS DE MUNTANYA ARINSAL PAL S.A.U.

Ed. El Planell - Pal Ed. Comallemple - Arinsal AD400 La Massana (Andorra) AD400 La Massana (Andorra) Tel. +376 878 001 Tel. +376 878 002 http://www.vallnordpalarinsal.com [email protected] [email protected] From 28/11/2020 Until 13/09/2020 From 9:00 am to 5:00 pm From 9:30 am to 6:30 pm

From 28/11/2020 From 9:00 am to 5:00 pm

Plaça del Quart - Av. El Ravell, 2 - 1a planta Els Orriols Skilift - Ctra. General AD400 La Massana (Andorra) AD400 Arinsal (Andorra) Tel. +376 878 001 Tel. +376 878 002 [email protected] [email protected] Until 13/09/2020 From 28/11/2020 From 9:30 am to 6:30 pm From 9:00 am to 5:00 pm

From 28/11/2020 From 9:00 am to 5:00 pm

LA MASSANA TOURIST INFORMATION OFFICE Plaça de les Fontetes AD400 La Massana (Andorra) Until 13/09/2020 From 9:00 am to 1:00 pm and 3:00 pm to 6:00 pm

VALLNORD-PAL ARINSAL OFFICES IN LA MASSANA Av. El Través, 2 - Casa Ferré 2nd floor No. 2 AD400 La Massana (Andorra) Tel. +376 878 000 https://shop.vallnordpalarinsal.com/ca/home.html [email protected] From 14/09/2020 to 27/11/2020 From Monday to Friday, except public holidays From 9:00 am to 2:00 pm and 3:00 pm to 6:00 pm