Cathedral Supervisors 2020
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Cathedral Supervisor x 2/3 (Part Time/ Seasonal) Two new exciting vacancies have become available at the Cathedral in Inverness. COVID-19 has changed much and that includes the welcome we offer to visitors to Inverness and the Cathedral. Inverness Cathedral celebrated 150 years of worship and being open in 2019 and none of us could have envisaged what 2020 would bring for us all. The Cathedral is located on the River Ness in what is becoming known as the cultural quarter of the city of Inverness, with our neighbours Eden Court and located next door to the Northern Meeting Park. Whilst 2020 is different, the cathedral usually welcomes many thousands of visitors arriving in Inverness from cruise ships and the coaches that bring them to the city, alongside those who are independent travellers and local people coming to visit the building. A visitor to the building may be visiting to admire the building with its architecture, stained glass windows and wonderful wood carving, others come for one of the daily services of worship, whilst others come to sit quietly, to pray and/or to light a candle. The cathedral is a significant landmark in the city and was designed by the famous Inverness architect, Alexander Ross. The Cathedral has a café and shop located in the grounds of the cathedral. The Cathedral Office is located in a separate building in Kenneth Street, where our inSpire Project is run from. The Cathedral also has a denomination school, Bishop Eden Primary School on King Street. If you are interested in this post, then please: • Complete and return the Application Form • Ensure two completed Reference Forms are returned • When your Application Form and two references are received, we will then be in touch with you to confirm your interview date. • If the interview goes well we will then arrange your start date and training. If you have any other questions or queries at this stage, please contact us at [email protected] I look forward to hearing from you. Yours sincerely Sarah Very Revd Sarah Murray Provost Inverness Cathedral | 9-11 Kenneth Street | Inverness | IV3 5NR | 01463 225553 | www.invernesscathedral.org | [email protected] | SC015830 Application Pack Cathedral Supervisor Job Description Role: Cathedral Supervisor Where: Inverness Cathedral When: August (Seasonal) Salary: Meets Real Living Wage Requirements- £9.30 (reviewed annually) Closing date: 7th August 2020 We are looking for two/ three Cathedral Supervisors to join the Cathedral team to welcome visitors safely to the Cathedral. They will be working with the Provost and Clergy team to ensure an excellent visitor experience for everyone coming through our doors. Role Cathedral Supervisor The role will involve ensuring a warm greeting and Purpose of the role welcoming environment to Inverness Cathedral Duties include: • Greeting visitors to the Cathedral at the welcome desk, working as part of a team. • Offering an information leaflet and finding out which language is required. • Sensitively asking for a donation towards the Cathedral work (with Gift Aid if possible) and putting those donations in a till. Assisting to collect and record donations at the end of your session. • Answering questions about the Cathedral and the City of Inverness if possible, and signposting visitors to another source of information if not possible. • Keeping yourself informed of what services and What you will be doing events are happening on the day you are with us. • Encouraging people to visit to the Cathedral Café & Shop. • Upselling of merchandise in the cathedral. • Checking on toilets and cleaning as appropriate if the caretaker is not on duty. • Dealing with enquiries about weddings etc. as people come into the building to visit. • Wearing item of uniform/badge for identification purposes. • Being aware of emergency procedures and other housekeeping points. • Feeding back helpful suggestions and visitor comments to Cathedral staff when appropriate. • Provide IT support for Sunday Services- live streaming. • Ensure that COVID safe practices are being adhered to by all. • Attending training and occasional reviews as required. • Arranging rotas and assisting with the training and induction of volunteers in conjunction with our Volunteer Coordinator • Providing daily briefings and organising the volunteers as and when on shift • Overseeing the daily running of the Cathedral and the exhibitions etc. • Assist with the delivery of out of hours public events • Any other duties as required. • Positive and enthusiastic attitude • Good verbal communication skills, with an approachable and friendly nature • Ability to work as part of a team as well as using your own initiative • Comfortable with the unpredictable and respond well to the unexpected Skills, experience and qualities • IT Skills and Social Media experience needed • Commitment to and flexibility with shifts • Responsible, reliable and punctual • Interest in or willingness to learn about the cathedral, the Scottish Episcopal Church etc. • Experience of managing people / organising volunteers (desirable) • Knowledge of other languages (desirable) Mid-August onwards Working a shift pattern of 2/3 days out of 7, rotating with other members of staff. There are two options for the shift pattern: 1. Working 16 Hours and Commitment hours per week- 2 on 5 off. 2. Working 24 hours- 4.5 days on 4.5 days off. Please state on your application form which one you wish to apply for. Will include weekend and some evening work as required. Induction to include safeguarding, health and safety, GDPR, and other training needs where necessary Support from Cathedral team Support offered Opportunities for further training and development where relevant Up to date training on COVID-19 in the workplace and managing visitors safely The opportunity to: • gain valuable experience • gain new skills and experiences and/or develop existing skills • Benefit to the you make a difference to people’s experience of visiting Inverness Cathedral • meet new colleagues You will receive a welcome pack, daily refreshments and behind the scene access. you will need to: • provide details of two referees • work within the Inverness Cathedral guidelines and related organisational policies • be responsible for the health, safety and welfare of Other relevant information self and other persons • promote positive working relationships with all internal and external parties • participate in any training initiatives in relation to the duties Application Form Thank you for your application to Inverness Cathedral. In order for us to process your application, please answer the following questions. Which role are you applying for? Full Name: (incl. title) Address: Date of birth: Telephone no.: Mobile: Email: Please provide contact details for two referees. Referees should be adults who have known you for over two years and are not members of your family. Please give each referee a copy of the Reference Form to complete. You will need to return these with your application. If you are already an Inverness Cathedral employee references not required 1. Name: 2. Name: Address: Address: Tel. no.: Tel. no.: Email: Email: Do you have any additional support needs, medical condition or other considerations we should be aware of when considering where may best suit you when working as a volunteer? Please tell us where you heard this vacancy at Inverness Cathedral: Please tell us why you are interested in working at Inverness Cathedral and how your skills match the role specifications: Please tell us about your current/most recent workplace, your role there and the dates and details of this job: Please tell us about your other jobs, including role, employer and dates you worked there: Under the Data Protection Act, information is obtained and held by Inverness Cathedral as part of the application process. It is regarded as strictly confidential and will be stored securely. I consent for this information to be stored within the organisation’s manual and computerised filing systems. Signed: Date: (can be electronically signed) Reference Request Letter and Form Please give two referees a copy of this letter and form to complete. They will need to be returned to our Provost at [email protected] Dear Sir or Madam, Re: Application for Cathedral Supervisors Vacancy Thank you for agreeing to be a referee for this application. I would be grateful if you could complete the attached reference form, appending any further comments you wish to add regarding the applicant’s suitability for the volunteer post in question. We also ask you to comment on the applicant’s suitability to be working with children, vulnerable adults or others at risk. Your frank evaluation of their ability to undertake the role and their character and personality would be greatly appreciated. Your comments will be treated in confidence, subject to the requirements of the Data Protection Act. Our understanding of the Act is that you, as the author of the reference, are not obliged to disclose its contents to the subject of the reference. As the recipient of the reference, the Cathedral would normally be expected to disclose its contents if requested to do so by the subject, although not necessarily the identity of the author. Please indicate on your reference if you consider there to be a compelling reason why the contents of the reference should not be disclosed to the subject, and if you wish your identity, as the author of the reference, to be protected in the event of a request for disclosure. Please note that we cannot progress this application without your reference. Please return it to either the applicant or our Provost at your earliest convenience. I look forward to hearing from you. Yours sincerely Very Revd Sarah E Murray Provost Reference Form Cathedral Supervisor Applicant name _____________________________________________________________ How long have you known the applicant, and in what capacity? Please comment on the applicant’s personal qualities (e.g. character, sense of responsibility, use of initiative, honesty).