Annual Return 2009
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Annual Return 2009 Improving local communities Network Rail helps bring Britain together. We own, operate and maintain the rail network, delivering improved standards of safety, reliability and efficiency. Our investment programme to enhance and modernise the network is the most ambitious it has ever been. We are delivering a 21st century railway for our customers and society at large. Every day. Everywhere. As one of the largest landowners in Britain, From the moment a call, letter or email we are subject to significant numbers of is received by our helpline, we begin incidents of anti-social behaviour including work to resolve lineside issues quickly graffiti, fly tipping and littering. and efficiently. Wherever possible, we undertake minor work straight away which With over five million lineside neighbours, will directly improve local communities, our 24/7 helpline receives around 155,000 such as removing graffiti, repairing and calls each year covering everything from painting fences, or clearing rubbish, scrub dealing with trees and plant overgrowth to and undergrowth. engineering work, trespass and vandalism. Network Rail is a corporate member of We have community response teams on the Institute of Customer Service and is call including tree specialists equipped committed to being a good neighbour with chainsaws, chippers, and specialist to all our lineside communities. vehicles; pest controllers to address issues involving rats, rabbits and wasp nests; and skilled handy men for drainage work, repairing fences, landscape work, brickwork and pointing. Contents Executive summary 1 Culverts renewals and remediation (M26) 114 Introduction 7 Retaining walls remediation (M27) 115 Earthwork remediation (M28) 116 Section 1 – Operational performance and stakeholder Tunnel remediation (M29) 117 relationships 10 Composite activity volumes measure 118 Public Performance Measure (PPM) 11 Summarised network-wide data (delays to major operators) 11 Section 5 – Safety and environment 120 Network-wide data by delay category grouping 16 Workforce safety 120 Results for operating routes by delay category 21 Infrastructure wrong side failures 123 Asset failure 31 Level crossing misuse 124 Cancellations and Significant Lateness (CaSL) 38 Signals Passed At Danger (SPADs) 126 Joint Performance Process 39 Irregular working 127 Customer satisfaction – passenger and freight operators 42 Criminal damage 128 Supplier satisfaction 43 Environment 129 Route Utilisation Strategies (RUSs) 45 Safety and environment enhancements 132 Key regulatory issues arising in 2008/09 46 Section 6 – Expenditure 134 Section 2 – Network capability, traffic and possessions 49 Network total expenditure 134 Linespeed capability (C1) 50 Route 1 Kent 137 Gauge capability (C2) 59 Route 2 Brighton Main Line and Sussex 138 Route availability value (C3) 61 Route 3 South West Main Line 139 Electrified track capability (C4) 63 Route 4 Wessex Routes 140 Passenger and freight mileage 64 Route 5 West Anglia 141 Million GTMs by freight train operator 65 Route 6 North London Line and Thameside 142 Late Disruptive Possessions 66 Route 7 Great Eastern 143 Route 8 East Coast Main Line 144 Section 3 – Asset management 71 Route 9 North East Routes 145 Number of broken rails (M1) 72 Route 10 North Cross-Pennine, North and West Yorkshire 146 Rail defects (M2) 73 Route 11 South Cross-Pennine, South Yorkshire Track geometry – standard deviation data (M3) 76 and Lincolnshire 147 Track geometry – poor track geometry (M3) 78 Route 12 Reading to Penzance 148 Condition of asset temporary speed restriction sites (M4) 80 Route 13 Great Western Main Line 149 Track geometry – Level 2 exceedences (M5) 83 Route 14 South and Central Wales and Borders 150 Earthwork failures (M6) 85 Route 15 South Wales Valleys 151 Bridge condition (M8) 87 Route 16 Chilterns 152 Signalling failures (M9) 89 Route 17 West Midlands 153 Signalling asset condition (M10) 91 Route 18 West Coast Main Line 154 Alternating current traction power incidents causing train Route 19 Midland Main Line and East Midlands 155 delays (M11) 93 Route 20 North West Urban 156 Direct current traction power incidents causing train Route 21 Merseyrail 157 delays (M12) 94 Route 22 North Wales and Borders 158 Electrification condition – AC traction feeder stations and Route 23 North West Rural 159 track sectioning points (M13) 95 Route 24 East of Scotland 160 Electrification condition – DC traction substations (M14) 96 Route 25 Highlands 161 Electrification condition – AC traction contact systems (M15) 97 Route 26 Strathclyde and South West Scotland 162 Electrification condition – DC traction contact systems (M16) 98 West Coast Route Modernisation (WCRM) 163 Station stewardship measure (M17) 99 Central (Other) 164 Light maintenance depot – condition index (M19) 100 Maintenance expenditure 166 Asset Stewardship Incentive Index (ASII) 101 Section 7 – Efficiency and finance 167 Section 4 – Activity volumes 102 Efficiency 167 Rail renewed (M20) 103 Debt to RAB ratio 175 Sleepers renewed (M21) 104 RAB adjustment for passenger and freight volume incentives 175 Ballast renewed (M22) 106 Switches and crossings renewed (M25) 108 Appendix 1: Station stewardship measure 176 Signalling renewed (M24) 110 Bridge renewals and remediation (M23) 112 Appendix 2: Depot condition 200 1 Annual0B Return R1B e p o r t i n g on the year 200 8/ 0 9 Executive2B summary Introduction13B regulatory target of 9.1 million and a huge This Annual Return reports on our achievements, improvement compared to the 13.7 million developments and challenges during 2008/09 and minutes recorded in the last year of CP2; is the primary means by which we demonstrate • broken rails of 164 – lowest ever recorded and progress in delivering outputs established in the easily beating the regu latory target of 300; A c c e s s C h a r ges Review 2003 (ACR 2003). • A s s e t S t e w ardship Incentive Index of 0.6 – T h e year 2008/09 is t h e l a st year of Control significantly outperf orming the regulatory target P e r i o d 3 ( C P 3 ) . o f 0 . 9 ; • £4 . 7 bn investment overall – up from £4.0bn in The Annual Return is a public document, which 2 0 0 7 / 0 8 ; enables stakeholders to use it as an important • efficiency savings of four per cent during the year reference document. This document and previous a n d 2 7 p e r c e n t o v e r C P 3 , just short of the 31 p e r editions of the A nnual Return are available on c e n t ORR target; t h e Network Rail webs i t e u n d e r ‘Regulatory • completion of the West Coast Route D o c u m e n t s ’. Modernisation ( W C R M ) project in time for the December 2008 timetable; The Annual Return includes the following sections: • d e l i v e r y o f the Network Rail part of the • operational performance and stakeholder Thameslink programme to m eet the first main relationships; m i l e s t o n e i n M a r c h . • network capability, traffic and possessions; • a s s e t m a n a g e m e n t ; A summary o f t h e y e a r ’s performance against the • activity volumes; regulatory targets is shown in Table 1 and later • s a f e t y a n d environment; sections of this Annual Return provide more • expenditure; and detailed information. The regulatory targets were • efficiency and finance. established in ACR 2003 and provide the output targets which Network Rail wa s r equired to deliver For most measures we have provided during CP3. The data demonstrates the good disaggregated information for Scotland and overall performance we have achieved. However, England & Wales together with the network total further improvement is needed to give more uniform where appropriate, although there are some performance across the network, particularly on the m e a s u res which only have network -w i d e West Coast Main Line, where recent perfo rm a n c e information and cannot be disaggregated further. has been disappointing. During the new control This Annual Return follows the agreed form as period we will also be focusing on improving approved by the Office of Rail Regulation (ORR) in customer satisfaction, workforce safety, delivering 2009 and is prepared in accordance with Condition further efficiency sa vings and achieving all the 12 of our network licence. C P 4 o u t p u t s . Overall14B performance in 2008/09 and On 22 April 2008, ORR imposed an enforcement d u r i n g C P 3 order on Network Rail following the January 2008 This has been another year of improved engineering overruns which occurred at Rugby, performance for Network Rail with most of our Liverpool Street and Sh ields Junction (near targets met. We have successfully delivered all the G l a s g o w ) . During the course of 2008/09 we made main regulatory targets for CP3 and achieved substantial changes to the way in which significant efficienc y savings. Highlights for the possessions are managed and w e believe that we y e a r i n c l u d e : have come out of this exercise stronger and better • Public Perf ormance Measure (PPM) of 90.6 p e r equipped to perform our obligations than ever c e n t – the highest level of train punctuality since b e f o r e . Our progress in implementing change to the measure was introduced 10 years ago; mitigate the risk of engineering work was closely • train delay minutes attributed to Network Rail scrutinised by the independent reporter and s o o n down by 0.66 million minute s f r o m 2 0 0 7 / 0 8 t o after the year end ORR confirmed that we had met 8.84 million minutes – ahead of the CP3 the requirements of this order.