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York Region Transit 2018 System Performance

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ATTACHMENT 1 York Region Transit 2018 System Performance 9137362 Content York Region Transit Story ................................... 2 York Region Transit System Overview .............. 3 Transit Agency Comparison .............................. 4 Traveller Demographics .................................... 5 Traveller Innovation ............................................ 6 Ridership and Actual Service Hours ................. 7 Mobility Plus Ridership ....................................... 8 On-Demand Boardings ...................................... 9 GO Transit Rail Ridership in York Region ........ 10 On-Time Performance ...................................... 11 Revenue to Cost Ratio ....................................... 12 York Region Transit 2018 Award ...................... 13 Partnerships ..................................................... 14 York Region Transit System Information ........ 15 YORK REGION TRANSIT STORY Transit in York Region provides a family of safe, accessible, mobility options to meet the distinct needs of each community. Urban, suburban and rural landscapes mean that Over the next four years of Council, staff will continue staff must identify unique service options to ensure to work with Metrolinx, the TTC and the City of affordable public transit is available across all nine Toronto to advance the planning and design of the municipalities. Yonge Subway Extension to the Richmond Hill Centre Terminal, and will also complete construction on Alternative options, such as on-demand services, three new transit terminals including: Cornell, will continue to provide the 1.2 million residents of the SmartCentres Place and Major Mackenzie West. Region with convenient, cost-effective travel choices, These locations will provide connections with while also providing a vital service to those who rely on neighbouring transit agencies and communities, public transit as their only means of transportation. at identified mobility-hubs. A pilot program launching in 2020, will see the Staff will also work with Metrolinx to deliver the introduction of electric buses into the fleet to support GO Transit Expansion Program that includes service the Region’s vision of being green-house gas improvements on the Barrie, Richmond Hill and emissions free by 2051. Enhanced cycling amenities, Stouffville rail corridors, and will continue to speak new technologies and providing traveller information with the Province and transit peers about providing in a way people want to receive it, all help to improve the best payment options to those who need it, while the overall experience for those who rely on public continuing to be accountable for the service options transit daily. provided. Commuters, post-secondary and high school Focusing on the future and moving travellers students, and seniors use the system to travel seamlessly to their destinations, York Region Transit throughout their communities, but also to connect will always consider offering choice and flexibility to to higher-order transit options such as the Toronto satisfy a customer-base with varying mobility needs Transit Commission (TTC) and the Line 1 Subway that change every year. This is our commitment to you. extension in the City of Vaughan, and Region-wide GO Transit rail services. Our own dedicated rapidways for Viva service contribute to the overall success of moving travellers, and once complete will provide significant travel-time benefits during our busiest times of the day. 2 YORK REGION TRANSIT SYSTEM OVERVIEW YRT AT A GLANCE IN 2018 YRT serves a region of , square kilometres, with a population of . million and . million jobs. YRT provides a variety of accessible million passenger transit services across the Region’s nine municipalities, including the 22.2 trips annually Cities of Markham and Vaughan, the Towns of Aurora, East Gwillimbury, million passenger Georgina, Newmarket, Richmond Hill, Whitchurch-Stouffville, and the trips on the Line 1 Township of King. 3.4 Subway extension BUS 2018 ANNUAL REVENUE RIDERS BY SERVICE TYPE 129 ROUTES BASE EXPRESS 30 routes 10,914,511 6 routes 348,782 VIVA SCHOOL 6 routes 6,870,822 SPECIALS 318,363 bus stops 39 routes 5,398 437 conventional buses LOCAL GO 28 routes 2,045,081 SHUTTLES 125,762 125 Mobility Plus vehicles 10 routes 118 curbside vivastations TTC COMMUNITY 5 routes 1,052,562 BUS 75,706 103 Viva buses 5 routes 36 rapidway vivastations MOBILITY 406,504 ON-DEMAND PLUS 14 services 20,046 3 GREATER TORONTO AREA TRANSIT AGENCY COMPARISON N LAKE SIMCOE York Region Transit Durham Region Transit Brampton Transit Toronto Transit Commission Mississauga LAKE ONTARIO MiWay Milton Transit Year End Ridership* Revenue-to-Cost Service Area Land Area Transit Agency 2 2 Oakville (2017) Ratio* (2017) (km ) (km ) Transit Toronto Transit Commission 533,216,000 73% 662 662 Burlington Transit Brampton Transit 27,391,889 50% 266.8 266.4 MiWay Transit 39,400,995 48% 178.6 292.4 York Region Transit 22,683,423 40% 1,776.00 1,776.00 Durham Region Transit 10,230,396 38% 405.9 2,523.80 Burlington Transit 1,952,624 35% 98 185.7 Oakville Transit 2,945,877 32% 103.5 138.9 Milton Transit 503,608 31% 38.5 363.2 Source: Service area size from 2017 CUTA Factbook and geographical area size from 2016 Census 4 *2018 year-end statistics are not available at this time TRAVELLER DEMOGRAPHICS Gender Age 18-34 Female Male Other <18 35-44 45-64 65+ 52% 47% 1% 8% 13% 15% 2% 58% Languages Annual Income Primary Reason for Travel Work Education Personal 95% 3% 3% Italian 52% less than $25,000 9% English Tamil French 29% $25,000 - $50,000 12% $50,000 - $75,000 47% 33% 20% 24% 7% $75,000+ 11% Other Chinese 3% Employment Status Time of Day Travellers Typically Ride YRT Russian 5% Persian 66% Employed 48% 41% Students 44% 42% 31% 34% 4% Retired 24% 3% Unemployed 13% 2% Other Before 7:30 a.m. to 9:31 a.m. to 2:31 p.m. to 3:31 p.m. to 6:31 p.m. to After 7:30 a.m. 9:30 a.m. 2:30 p.m. 3:30 p.m. 6:30 p.m. 9:30 p.m. 9:30 p.m. Source: October 2018 YRT Customer Satisfaction Survey 5 TRAVELLER INNOVATION PROMOTES SAFETY AND CONVENIENCE Online Translation Tool Easier ways to pay your fare! Beginning July 1, 2017, YRT / Viva will no longer sell paper tickets and passes. Customers can pay using a PRESTO card or with the YRT / Viva Pay app. Exact cash fare will still be available. For more details, please visit yrt.ca Live Chat Solar Power Real-time Information YRT Fare Payment App The new online booking tool is a bright, easy-to-navigate online system for Mobility Plus riders to plan their trip using YRT services. Mobility Plus riders will need to register and create an account for the new online booking tool. On your first visit, select “Create Account”. Once an account is created, simply sign in with your email address and password for all future visits. New features of the new booking tool include: > New Contact and Information pages for Mobility Plus > Individual customized trip planning > New Detailed Travel Itinerary > New Trip History and Future Trip Information > Next Trip Information with map and ETA updates Mobility Plus Online Booking Tool PRESTO Fare Card System Collision Avoidance System On the go? The new online booking tool will also be Try the new Mobility Plus available on your mobile device! The Ride On-Demand 6 app is available for free on iOS and Android mobile online booking tool devices in the App Store or Google Play. Visit yrt.ca/mponlinebooking to book your next trip! 1-866-MOVE-YRT ( 668-3978 ) | yrt.ca RIDERSHIP AND ACTUAL SERVICE HOURS REMAINS STABLE Actual Service Hours YRT TTC Line 1 Ridership Ridership in York Region 30 25.6 million 25 22.7 23.1 22.4 22.4 million 3.4 22.2 million 22.1 million million million million million 2.5 19.4 19.8 22.2 18.8 million million million 20 18.2 million 18.3 17.1 million million million 2.0 15.2 million 15 Free Transit Free Launch Rapidway Launch Rapidway Launch Rapidway Rapidway Launch Rapidway Launch Extension Subway 1.5 Bus Operator Strike Bus Operator 1.35 1.36 RIDERSHIP (MILLIONS) 10 1.30 1.30 1.32 Bus Operator Strike Bus Operator 1.29 1.24 1.21 1.18 Viva Launch Viva 1.13 1.10 1.12 1.06 1.0 ACTUAL SERVICE HOURS MILLIONS) (IN 5 0.75 0.5 0 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 YEARS 7 MOBILITY PLUS RIDERSHIP Mobility Plus — Revenue Boardings 2016 2017 2018 120 110 100 90 80 BOARDINGS (THOUSANDS) BOARDINGS 70 60 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Subtotal 99,188 107,316 90,383 101,612 99,435 106,065 90,383 102,144 99,312 102,535 98,264 106,076 TOTAL 407,760 398,027 406,504 8 ON-DEMAND BOARDINGS 2016 2017 2018 8 7 6 5 4 3 2 BOARDINGS (THOUSANDS) 1 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Subtotal 1,545 1,975 3,505 3,618 3,747 3,979 5,350 6,479 6,564 6,608 6,917 7,031 TOTAL 10,643 19,555 27,120 9 GO TRANSIT RAIL RIDERSHIP IN YORK REGION GO Transit Rail Ridership in York Region 12 10.4 9.8 million million 9.3 9.2 9.5 10 million 8.7 million million 7.8 million 8 7.1 million 6.5 6.7 million million 6.1 million 5.5 million 6 5.0 million 4.5 million million 4 RIDERSHIP (MILLIONS)RIDERSHIP 2 0 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 YEARS Note: Ridership estimated using a proportion of annual corridor ridership 10 ON-TIME PERFORMANCE REMAINS HIGH DESPITE OPERATIONAL CHALLENGES YRT Viva Mobility Plus 100 95 90 85 80 ONTIME AVERAGE (%) 75 70 2015 2016 2017 2018 2015 2016 2017 2018 2015 2016 2017 2018 YEARS Target 11 THE AVERAGE REVENUE TO COST RATIO REMAINS AT 40 PER CENT YRT Viva YRT and Viva 100 90 80 70 60 Fare policy update Fare Amalgamation launch Viva policy fare New 50 40 30 REVENUE-TO-COST RATIO (%) RATIO REVENUE-TO-COST 20 10 0 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 YEARS Target 40% 12 YORK REGION TRANSIT 2018 AWARD York Region Transit won a Canadian Urban Transit Association (CUTA), Corporate Leadership Award for hosting the first ever Transit Special Constable Women’s Symposium.
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