Bollywood Parks Opens in Dubai

3 DECEMBER 2016 ISSUE 369

OMRAN LAUNCHES PHASE ONE 07 GENERAL WATERFRONT PROJECT BOLLYWOOD PARKS OPENS IN DUBAI

NEW MUSCAT HILLS RESORT 06 Technology OPENS 16 Rendezvous 18 International MARKET UPDATE www.traveltradeweekly.travel

TRAVEL TRADE PUBLICATIONS

MANAGING EDITOR OMAN HOSPITALITY Mary Kammitsi [email protected] MARKET IN BLOOM JOURNALIST Ellen Petty

CONTRIBUTORS Ana Mladenovic Dominique Christou Natalie James Panayiotis Karanicholas Stella Alexandrou

SALES & SALES SUPPORT Maria Demetriadou Magda Christou Raluca Apostolescu

DESIGN & LAYOUT Oman Muscat, Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER The Cluttons Winter 2016-2017 Property Market Outlook report for Muscat has Savvas Kammitsis revealed that the four- and five-star hospitality sector is going through a period DIRECTORS Andreas Constantinides Mary Kammitsi of rapid expansion, driven by a significant rise in inbound tourism numbers and

HEADQUARTERS spending over recent years. T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 hile the capital’s residential market has been subject to some very challenging economic WEBSITE www.traveltradeweekly.travel conditions over the past two and a half years, over the next couple of years, hotels currently under construction will deliver a 50 percent increase in room supply to the pre- EMAILS [email protected] mium segment of the market. [email protected] W [email protected] The significant increase in supply will result in a more competitive market from an operator perspective but will also provide an increase in choice for customers, which will help drive the continued WORLDWIDE REPRESENTATIVES growth in the tourism and hospitality sector. Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515, [email protected]

Representative for Indian subcontinent: Faredoon Kuka CARREFOUR AMONG TENANTS RMA Media Tel: +912229253735, [email protected] AT FIRST AVENUE MALL Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456, [email protected]

MENA EXCHANGE RATES as of 2.12.2016 COUNTRY CURRENCY 1USD=

Bahrain (BHD) Dinar 0.37 Jordan (JOD) Dinar 0.71 Oman (OMR) Rial 0.39 Qatar (QAR) Rial 3.64 First Avenue, the new shopping mall and hotel planned for Dubai’s Motor Saudi Arabia (SAR) Riyal 3.75 City, has signed up leading retailer Carrefour as a key anchor tenant ahead UAE (AED) Dirham 3.67 Algeria (DZD) Dinar 110.68 of the project’s launch early 2017. Egypt (EGP) Pound 17.751 Iran (IRR) Rial 32,087.44 s a recent report shows, Dubai’s retail market will surpass USD52 billion in sales by 2020 and the Iraq (IQD) Dinar 1,156.61 Kuwait (KWD) Dinar 0.31 government aims to attract 20 million tourists to the city, First Avenue is stepping up its efforts Lebanon (LBP) Pound 1,508.88 to secure major retailers for the landmark development. Libya (LYD) Dinar 1.42 A Carrefour will occupy space on the ground floor of the new mall’s east side, and offer a -di Morocco (MAD) Dirham 10.048 verse product range at competitive prices, across food, beverage and essential household goods. Syria (SYP) Pound 213.30 Other major retailers for First Avenue are being announced in anticipation of the project’s launch Tunisia (TND) Dinar 2.30 during the first quarter of 2017. Yemen (YER) Rial 250.16

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Al Ain Welcomes Tilal Properties at Traditional Yas Mall Handicrafts Festival he third National Traditional Handicrafts Festival was held at T Souq Al Qattara, showcasing Al Ain’s culture, heritage and locally pro- duced creations. Sharjah-based real estate developers Tilal Properties announced Visitors were able to enjoy live dem- its two week activation campaign in promotion of its flagship onstrations of long-established craft- manship as well as participate in various project Tilal City. workshops such as pottery and textile crafts. Suppliers were also in attendance to share their raw materials and produce such as honey and dates, while artisan he first leg of the AED 2 billion (USD544.5 million) Tilal City project is close to a vendors had the opportunity to sell their successful completion, and this activation is one of our many efforts to reach products in the marketplace area. “Tout to our prospective investors, buyers and customers at a pan-UAE level,” stat- The event, organised by Abu Dhabi ed, Khalifa Shaibani, director, Tilal Properties. Tourism & Culture Authority, was also The unique city will boast extravagant development projects fusing both global qual- home to Al Qattara Arts Centre which of- ity standards with the sensibilities of the regional community. In the heart of this 230ha fered educational and recreational activi- city lies the 118.6ha Tilal Mall, hailed as the biggest of its kind, marking new standards in ties for all. development.

4 3 DECEMBER 2016 www.traveltradeweekly.travel WEEKLY NEWS

Omran Launches Phase Bahraini Delegation at One Waterfront Project China High Tech Fair

he Bahraini delegation, led by H.E. Shiekh Hisham Bin Abdulrahman Al Mina Al Sultan Qaboos Waterfront Mina Sultan Qaboos Al T Khalifa, governor, Capital Governorate, Bahrain, was invited to participate in the China he Oman Tourism Development Company (Omran) has High Tech Fair 2016, by Xu Qin, mayor, Shen- launched the USD390 million phase one of the Mina Al Sultan zhen. The event promoted high-end technol- T Qaboos Waterfront project. ogy, shedding light on latest trends whilst play- Set to be completed by 2020, it will transform the current commer- ing an important role in the implementation of cial Port Sultan Qaboos area into a major tourism-based development. the national development strategies for China. The project will include business and residential zones, destination Commenting on the country’s participa- mall, six hotels, recreation amenities, tourist attractions, as well as dock- tion, Khalid Al Rumaihi, CEO, Bahrain Economic ing facilities for cruise liners and yachts. Development Board, Bahrain, noted, "The Bah- H.E. Ali bin Masoud Al Sunaidy, chairman, Omran, said, “Our vision rain delegation’s participation in the China for the Mina Al Sultan Qaboos Waterfront is to create a world-class High Tech Fair 2016, and especially the fact that waterfront development of outstanding beauty and interest that cel- we are the first GCC to do so, reflects the size of ebrates the maritime history of Muscat and showcases the very best of our aspirations and our efforts to develop eco- Omani culture, heritage and innovation to a global audience.” 2016 Fair Tech China High nomic and investment relations with China”.

Boeing to Improve Efficiency Tapping Into of Defense, Space & Security Halal Tourism

eed Travel Exhibitions, organiser of the an- nual Arabian Travel Market (ATM), which R will take place at Dubai World Trade Cen- tre from April 24-27, 2017, will host the first ATM Global Halal Tourism Summit as part of its line-up of special focus events. The one-day summit will feature three inter- active seminar sessions covering the big picture, Halal destination strategies and how to sell Halal travel. n a move that will increase employment and improve productiv- In 2014, Thomson Reuters valued the global ity, Boeing is taking steps to operate its Defense, Space & Security Halal food and lifestyle sector at USD1.8 trillion I business more efficiently through facilities consolidations and work and this is expected to reach USD2.6 trillion by movements in Los Angeles County, St. Louis, and Huntsville, Alabama. 2020. Leanne Caret, CEO, Defense, Space & Security, Boeing said, “In or- “[…] 90 percent of our panelists believed that der to push ourselves further and win more business, we need to make there is a huge gap in the tourism market for Halal the most of our resources and talent. [...] These steps will help us be a cuisine, which is especially relevant as 80 percent stronger partner for our customers worldwide.” also predicted a significant increase in the per- By the end of 2020, Boeing will reduce facilities space by approxi- centage of inbound Halal business over the next mately 418ha, while also closing its El Paso, Texas, and Newington, Vir- five years,” said Simon Press, senior exhibition di- ginia sites. rector, ATM.

3 DECEMBER 2016 5 WEEKLY NEWS TECHNOLOGY www.traveltradeweekly.travel

Travelport and Nomadis Launch Integrated Software

Travelport and Nomadis have entered a strategic partnership on a new cloud-based software solution that integrates commercial, chartered and private aviation as well as ground transportation, camp or offshore rig accommodation and workforce management.

he platform has been designed to meet the requirements of governments and various industries, including healthcare, mining, along with oil and gas. The offering consolidates commercial bookings with the other com- T ponents of the travellers itinerary, allowing them to receive confirmation by email or SMS, and providing data for travel managers. Philippe Lavallée, CEO, Nomadis, said, “Thanks to this strategic partnership with Travelport, our clients benefit from a fully integrated booking, and gain flexibility, save time, and reduce errors in travel management.”

Cognit and Sabre Unveils Goomeo Etihad Hosted Travel Expert at ibtm a Hackathon Index world

tihad Airways and Cognit, a joint oomeo, the dedicated trade show venture between Mubadala and IBM and exhibition platform for mobile E Watson, held a hackathon at the air- G event apps will provide this year’s line’s state-of-the-art Innovation Centre. ibtm world app and will be available on all More than 30 skilled computer sci- attendee’s smart devices. The application ence and engineering students from lead- abre has introduced Travel Expert will give in-depth level information from di- ing Abu Dhabi universities were chosen Index, a carefully chosen collec- ary appointments to lead capture, a full view to utilise IBM Watson’s transformative S tive of industry experts that will of a 3D floor plan with routing, the exhibitor cognitive technology to develop pioneer- offer a current perspective on the most directory, and all of the knowledge sessions ing applications for the travel and aviation important issues affecting the trade each and networking events. Newly defined is industry. month. the selfie function aiding in social media up- The three-day event was part of UAE The inaugural edition features the loads along with potential to rate appoint- Innovation Week, in line with the emirate’s theme of personalisation, following on ments and report no–shows, all in real-time. national strategy to promote its position from Sabre’s recent research which re- Graeme Barnett, senior event director, ibtm as a global innovation hub. To promote vealed that around 94 percent of travel- world, said, “Goomeo has created an app this mindset, partnerships between the lers prefer to pick customised options. which really does enhance all our attendees government as well as both private and Contributors, who have been selected experience of the show, with all the details public sectors were encouraged. from across various segments, answered in one place […]”. questions asking which other industries should travel professionals look to for in- spiration and which companies excels in this field. Technology was cited as the most insightful, followed by telecommunica- tions and banking. Furthermore, Apple and Amazon received the most mentions in response to the second question put to panellists. Etihad Airways Innovation Centre ibtm world 2015

6 3 DECEMBER 2016 www.traveltradeweekly.travel WEEKLY NEWS

BOLLYWOOD PARKS OPENS In Dubai

DUBAI PARKS AND RESORTS, SAID TO BE ONE OF THE MIDDLE EAST’S ailed as the first-of-its-kind, the theme LARGEST INTEGRATED THEME PARK park showcases rides and attractions DESTINATIONS, HAS INAUGURATED based on some of Bollywood’s biggest BOLLYWOOD PARK DUBAI, FOLLOWING blockbusters, and recreates the Bolly- wood experience through themed at- THE RECENT OPENING OF LEGOLAND Htractions and rides spread across five zones. DUBAI AND RIVERLAND. The amusement park’s flagship offering is the 850-seater Rajmahal Theatre, in addition to six themed restaurants and eight retail outlets. Raed Kajoor Al Nuaimi, CEO, DXB Entertain- ments, said, “Dubai Parks and Resorts is paving the way for future entertainment destinations, and shall forever change the face of family tourism and Bollywood Park Dubai entertainment in the region.”

3 DECEMBER 2016 7 WEEKLY NEWS ACCOMMODATION www.traveltradeweekly.travel

New Muscat Hills Resort Opens

Formerly known as Oman Dive Centre, Muscat Hills Resort is the newest development under the Muscat Hills Group.

he address, which underwent significant renovations, now boasts 35 Barasti beachfront huts, a bar and restaurant, swimming pool, dive centre facilities as well as a nine-hole golf course. T H.H. Al-Rawy Kais Al-Said, CEO, Muscat Hills Group, said, “This is what Oman has been waiting for. A totally new concept for hospitality within the Sultanate and I am thrilled and privileged to be the driving force behind a newer, more modern and truly ground breaking destination, such as Muscat Hills Resort.” Muscat HillsMuscat Golf Course Nestled in between mountains in the secluded Al Jissah Bay, this new development is bound to attract locals and international visitors alike.

New Meeting Room at ibis Cairo Marriott Partners Dubai Mall of the Emirates with TEDx Cairo Women

firm believer in the vision of TED, Cairo Marriott Ho- tel & Omar Khayyam Casino partnered with TEDx A Cairo Women to host the event in the prestigious Aida Ballroom, as part of their ongoing Spirit to Serve activi- he new meeting room concept ties to support female empowerment. of Hotel Ibis Dubai Mall of the The successful event was planned with the idea of inspir- T Emirates has been revealed. ing the world and in particular young girls in need of some- With the name “Rendez-Vous” Lively one telling them to pursue their dreams and fight for what Meeting Room, the initiative aims to they want, no matter the variables or difficulties. encourage interactions between the Speakers had strong and inspiring messages in light of guests and the teams, and arouses the this year’s topic, Crossing Over. emotions of the guests through the emblematic design elements. The room is fully equipped and includes, among others, wireless audio visual facilities, air-conditioned with natural daylight, 84-inch UHD LED TV display presenta- tion and unlimited Wi-Fi connection. All the necessary amenities are located near the room, including Amici restaurant, and all-inclusive meeting packages can be provided by the meet- Dubai Mall of the Emirates ing and event services. TEDx Cairo Women speakers and organisers

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Rotana Launches Second Address in Amman

urther consolidating its position as one of the leading hotel management companies F in the Middle East, Africa, South Asia and Eastern Europe, Rotana has launched its second hotel in Amman with a total investment of ap- proximately USD280 million. The new addition brings the group’s com- bined inventory in Amman to 803 rooms, suites and hotel apartments, making Rotana the largest hotel operator in the Kingdom employing 900 Jordanians. The resort also offers wellness programmes that are customised to each individual’s lifestyle. As the tallest building in the Kingdom, Am- man Rotana towers 188m and features 50 floors that include 412 lavish rooms and suites. In addition, the hotel offers a number of dining venues,

Amman RotanaAmman a wellness club, as well as an outdoor swimming pool and a ballroom.

Conrad Makkah Launches Dubai to Green Initiative Welcome Hotel Apartments Tower

ayan Group recently an- n line with the government’s efforts to im- nounced the develop- plement sustainable, green measures across C ment and launch of Hotel ISaudi Arabia, Conrad Makkah Jabal Omar is Apartments Tower at Cayan Can- planning to adopt a number of efficient opera- tara. tions that can help reduce environmental im- Since its announcement, pact and conserve natural resources for the city. the iconic project has received Ismail Sirry, general manager, Conrad Mak- tremendous response from the kah Jabal Omar, said, “[…] Small actions and ini- public and already achieved sales tiatives by the private sector can have a big im- of 60 percent. Furthermore, for pact in achieving that sustainable goal. […] We investors in the tower, approxi- are also in discussion with Jabal Omar Devel- mate appreciation in value has opment Authority to launch Garbage Recycle been rated above 20 percent. The project in 2017, that will provide nontraditional tower will boast more than 700 recycling alternatives for the different items the units in the form of studios and community can recycle.” apartments, ranging from one- bedroom to three-bedroom, as well as penthouses for a conveni- ent and luxurious living, complete with retail spaces, restaurants, meeting rooms, gym, spa, and lounge. Conrad MakkahConrad Jabal Omar

10 3 DECEMBER 2016 www.traveltradeweekly.travel WEEKLY NEWS AIR

Fly Egypt Inaugurates Alexandria – Abu Dhabi Itinerary

Fly Egypt has launched a direct route between Abu Dhabi International Airport and Alexandria’s Borg El Arab Airport with three flights a week.

he budget carrier now operates the service with a Boeing 737-800 three times a week, with frequency expected to increase to a daily schedule in May, 2017. T “The collaboration will enhance tourism, economic and trade cooperation between the UAE and [...] Egypt,” noted Alaa Al Ali, CEO, Nirvana for Travel and Tour- ism, the carrier’s exclusive distributor in the UAE.

Alexandria Ali added that the itinerary has been implemented in time to meet the growing demand for travel between the two countries.

Etihad and Hong Kong Airlines Expand Codeshare Agreement

tihad Airways has announced an expanded codeshare agreement with Hong Kong Air- lines. E The two carriers have obtained regulatory approval to codeshare on nine additional routes, bringing the total number of services in their agreement to 14. Kevin Knight, chief strategy and planning officer, Etihad Aviation Group, said, “The expanded codeshare will drive commercial opportunities for both airlines, and more impor- tantly unleash the true benefits of the partnership by offering business and leisure travellers enhanced connections and a more frequent service between Australasia, Asia, the Middle East, Europe and North America.” The connectivity will provide a wider range of choices while enabling passengers to enjoy

Hong Kong Airlines cabin crew the services and products offered by both airlines.

3 DECEMBER 2016 11 WEEKLY NEWS AIR www.traveltradeweekly.travel

Oman Air Flight Training Center Launched

ecently Inaugurated by H.E. Darwish Bin Ismail Al Balushi, chairman, Oman Air, was Oman Air Flight Training Center (OAFTC). R The centre enables pilots and cabin crew to undergo realistic training procedures for operating onboard both Boeing and Airbus aircrafts. Furthermore, the technology embracing OAFTC, together with the location, enhances the level of efficiency of the company. The airline is now able to make substantial cost savings which can subse- quently be invested to the benefit of its customers. Al Balushi said, “Oman Air places the highest importance on safeguarding and maintaining the safety of all its passengers and crew. The new training centre will underline this commitment.” OAFTC A330 simulator OAFTC

SalamAir’s First A320 Lands at Muscat International Airport

n tribute to the Sultanate’s 46th National Day, a fully boarded SalamAir Airbus A320 aircraft made a special appearance at Muscat International Airport. I François Bouteiller, CEO, SalamAir, accompanied the pilots during the flight and stated, “It was a very proud moment for me to witness SalamAir’s first touchdown at our soon-to-be home base and be part of our progress to realising our vision to be- come a catalyst in the industry of budget carriers. Completion of all necessary aircraft modifications are well underway and with an initial fleet of three A320s, we believe we will be able to establish a strong presence and serve those flying with us in the SalamAir's first A320 aircraft SalamAir's first A320 aircraft true Omani spirit.”

12 3 DECEMBER 2016 www.traveltradeweekly.travel WEEKLY NEWS AIR

Emirates and DCAA Oman Air Embraces Team Up Growth

mirates has reinforced its commitment to innovation and development in the aviation sector by signing a Memoran- E dum of Understanding (MoU) with the Dubai Civil Aviation Authority (DCAA) in advance of UAE Innovation Week, which cel- ebrates the spirit of innovation across the nation. Under the MoU, Emirates and DCAA will explore opportunities for collaboration in innovation and development across a number of areas that will contribute to the aviation sector both in the UAE as well as regionally. Both companies will work together and share information on a number of programmes relating to aviation strategies and innovation. n November 18, Oman Air received a new Boeing 737- “Emirates is committed to developing and implementing in- 800 on the occasion of the sultanate’s 46th national day. novative ideas that will positively impact and transform the avia- O This marks the sixth brand new Boeing 737-800 to tion sector globally,” said Adel Al Redha, executive vice president, join the young fleet this year as part of the airline’s expansion Emirates. plan. The new aircraft was deployed to Bahrain on November 19 for its first commercial flight, which exemplifies the carrier’s experience in swiftly introducing new aircraft into operations as soon as they join the fleet. The airline is on its way to achieving its goal of bringing its fleet size to 70 aircraft and 75 destinations by 2020.

Royal Jordanian Fleet Receives Sixth Boeing 787

his November, Royal Jordanian (RJ) has welcomed its new Boeing 787 Dreamliner. The aircraft landed at Queen Alia International Airport straight from the manufacturers, T and is the sixth B787 Dreamliner to join the RJ fleet. The aircraft is built of carbon-fiber composite materials and has a powerful electrical system ultimately reducing weight and improving fuel efficiency. Consuming 20 percent less fuel than similarly sized airplanes, eco-friendly performance have been boosted. Suleiman Obeidat, CEO, RJ, said, “The 787s paved the way for RJ to step into a significant new era, a step that pushes the national carrier of Jordan forward in terms of in-flight services

Economy Class Royal Jordanian Boeing 787 Jordanian Class Royal Economy and route network […]”.

3 DECEMBER 2016 13 WEEKLY NEWS AIR www.traveltradeweekly.travel

Top Management System for Qatar Airways

atar Airways has gone live with a state-of-the-art documentation management system to enable the airline and its subsidi- aries to host and share corporate manuals and policies with staff in real-time. Q The airline has implemented AeroDocs software from Arconics, a ViaSat company, to provide a single centralised re- pository to revise and track all operational and non-operational company manuals and documentation for operational readiness. The ability to create, author, edit and mark all changes in a visible manner over the web enables team members to easily keep abreast of, and be alerted to, relevant procedural modifications as and when they happen. Commenting on the integration, Ashish Jain, senior vice president, group safety and security, Qatar Airways, said, “This live corporate documentation management system, […] allow us to maintain consistency, regulatory compliance and quality control in a manner that is in line with our business growth plans.”

ISA Partners with Emirates Launches Wataniya Airways SkyWheels

nformation Systems Associates (ISA), a UAE-based provider of advanced technology solutions for the I global travel and aviation industry, has signed a contract with Wataniya Airways, the new hybrid airline in Kuwait. The agreement will see ISA power the airline’s Pas- senger Service System (PSS) with ACCELaero. he freight division of Emirates airline, Emirates SkyCargo, has Headquartered in Sharjah, ACCELaero provides launched Emirates SkyWheels, a specialised transportation customer asset and revenue management tools with T product for high value automobiles. rapid deployment capability and low set-up costs, al- The offering will provide customers a complete transportation lowing companies in the airline and travel industry to solution for vehicles such as classic, luxury and sports cars, across its yield faster return on investment while freeing up re- network. Customers who would like to have their cars transported

sources for further or alternate investment. SkyWheels Emirates can choose between Emirates SkyWheels Premium and Emirates Sky- As part of the contract, ACCELaero’s aeroLINE prod- Wheels Advanced. ucts will help Wataniya Airways manage their crew, The customisable Premium product package covers door-to-door fleet and budget, with a focus on revenue, to maxim- transportation, collection of the vehicle from its home and delivery ise the airline’s productivity, efficiency and profitability overseas, export and import customs clearance, as well as transport while the aeroPORT services will help the on-ground insurance. Emirates SkyWheels Advanced will offer seamless airport- team of the airline manage the its passengers at the to-airport transportation for automobiles. airport as well as its aircraft. Emirates SkyCargo offers complete round trip handling of vehicles under both Premium and Advanced services.

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Radisson Blu Martinez Hotel, Beirut Q & A with

TRAVEL TRADE WEEKLY: How have months for mountain [tours] and night- your tactics changed to adapt to the life entertainment. shifting patterns of demand? We have seen over the last years a new dimension in leisure tourism; that FRANCOIS GALOISY FRANCOIS GALOISY: The strategy being ecotourism. Many small hotels or GENERAL MANAGER, RADISSON BLU MARTINEZ HOTEL, BEIRUT that the management of Radisson Blu houses have been refurbished to host Martinez has followed was to keep our tourists looking for a new experience guests at the centre at all times. in Lebanon and discover new areas and Offering good value for money is the authentic Lebanese culture that the key to retaining loyal guests and at- sometimes is lost in big cities. tracting new ones. AFTER SEVERAL YEARS OF HARDSHIP, Travellers nowadays know what TRAVEL TRADE WEEKLY: What are they want more than ever. In addition Lebanon’s competitive advantages LEBANESE HOTELIERS ARE DETERMINED to the above, an extensive online pres- that need to be highlighted? TO REVIVE THE COUNTRY’S TOURISM ence and the right online positioning INDUSTRY AS FRANCOIS GALOISY, [also helped]. FRANCOIS GALOISY: Lebanon is both a leisure and a business destination. We GENERAL MANAGER, RADISSON BLU TRAVEL TRADE WEEKLY: As a hotel- work very closely with the Ministry of MARTINEZ HOTEL, BEIRUT, REVEALS. ier, which niche segments do you Tourism who is always trying to open think hold the largest potential for new markets for tourism to Lebanon. the future in Lebanon? What are your In terms of branding, we follow guests interested in? very strictly our company’s standards in terms of brand identity and recommen- TRAVEL TRADE WEEKLY: Which markets have contributed most significant- FRANCOIS GALOISY: Lebanon [boasts] dations for our hotel positioning based ly to your business in the past months? a lot of attractions for the tourists. The on our market research and the supply refined service and warm welcome of and demand to Beirut. FRANCOIS GALOISY: The past few years have been the most challenging years the Lebanese people is the key to at- Lebanon’s competitive advantages for the tourism industry in Lebanon. Despite these difficult times, by relying tracting tourists to the country. Leba- are the nice weather, the warm welcome mostly on the corporate segment, Radisson Blu Martinez was able to maintain a non can serve all kinds of tourism. We of the Lebanese people, the nature, the good level of business in terms of occupancy and average rate. The main feeder are the number one business and tour- succulent food and high-end service, markets were Dubai, Egypt and Iraq, whereas the most significant nationalities ist destination, especially during winter the diversity within the traditions. This for the business included citizens of European and Arab states. for ski lovers and during the summer is what makes Lebanon unique.

16 3 DECEMBER 2016 www.traveltradeweekly.travel WEEKLY NEWS AIR

Emirates Offers LinkedIn Oman Air Moves Courses on ice to Terminal 4

s of January 31, 2017, Oman Air’s twice daily flights from Muscat to A London will move to Terminal 4 at London Heathrow Airport. Currently, the flights operate from Terminals 3 and 4; the presence at a sin- n partnership with LinkedIn, Emirates will provide se- gle terminal at one of the world’s busiest lect LinkedIn Learning courses on ice, its award-winning airports will further streamline the cus- I inflight entertainment (IFE) system. Emirates is the first tomer journey on one of Oman Air’s flag- international airline to make these courses available on ship routes. board. Having both daily Oman Air flights The new offering on ice is now available and is part of departing from Terminal 4 helps the air- Emirates’ continued commitment to providing new and line deliver the seamless passenger ex- diverse IFE content. The free expert-led LinkedIn Learning perience that Oman Air is known for. The courses range from 20 minutes to more than two hours in double-daily flights to London allows length and cover topics such as leadership, general man- Oman Air to offer greater connections via agement, marketing, and creative lifestyle. Muscat and also to offer connectivity to The courses feature high-quality, personally curated the North Atlantic, with major cities in the and easily digestible information to cater to varying inter- US and Canada in reach with short con-

LinkedIn on ice ests and profiles of customers on board. nection times at the London hub.

Etihad Expands Freighter Services in Europe

he freight division of Etihad Airways, Etihad Cargo, has announced three new freighter services from Europe. T Recently the company started operating Boeing 777 freighters from East Midlands and Stan- sted airports in the UK, and from Copenhagen in Denmark. David Kerr, senior vice president, Etihad Cargo, said, “We have responded to our customers’ demand for freighter capacity out of Europe, and our freighter fleet gives us the flexibility of deploying capacity when and where it is required. These three new services will connect producers with consumers half- way around the world. Manufacturers in the UK and Denmark can now get their merchandise to their customers in the Middle East even faster, in as little as 24 hours in some cases.”

3 DECEMBER 2016 17 WEEKLY NEWS INTERNATIONAL www.traveltradeweekly.travel

Scandic Hotels to Take Over Carlson Rezidor Experience Two Properties India Business Boom

arlson Rezidor Hotel Group announced at this year’s Hotel Investment Forum India (HIFI), the strengthening of its leadership Cposition in India through its successful growth strategy of increasing the company’s presence in state capitals and key cities. candic Hotels has signed a long-term agreement Through the year, Carlson Rezidor Hotel with Norwegian Utstillingsplassen Eiendom to Group’s portfolio of hotels in India saw healthy take over Ambassadeur Hotel and Globus Hotel in underlying business performance with a robust SDrammen, from January, 2017. development trajectory. The group’s success is for- Following the takeover, the two Norwegian addresses, tified with significant system-wide revenue deliv- which are currently independent, will undergo a complete ery ahead of the market with 7.2 percent RevPAR renovation to be integrated into one offering that will boast growth on a like-for-like basis, and 11.1 percent for close to 300 keys as well as 13 conference rooms along with managed hotels, resulting on incremental gross restaurant and bar facilities. operating profit. “Drammen is one of Norway’s fastest growing hotel “{…} We remain fully committed and believe markets. And the Ambassadeur Hotel is a classic hotel and in accelerating our growth through new strategic a well-known element in the city. This takeover will further partnerships and opportunities,” stated, Thorsten strengthen our position in the market,” said Frank Fiskers, Kirschke, president, Asia Pacific, Carlson Rezidor

CEO, Scandic Hotels Group. Drammen Hotel Group. Radisson Blu Hotel, New Delhi, member of Calson Rezidor Hotel Group Rezidor New Delhi, Hotel Radisson member of Calson Blu Hotel,

Thailand Welcomes Metropole Bangkok

apitaLand’s wholly owned serviced residence business unit, The Ascott Lim- ited has opened Metropole Bangkok, Asia’s first unique luxury serviced residence under The Crest Collection. CLocated in Thonglor, the Thai capital’s most sought-after residential district, Metro- pole Bangkok brings a touch of European charm to the heart of the cirty. The exclusive serviced residence features a colonial architecture and an infusion of neoclassicism design with Thai elegance. The serviced residence offers 116 spacious apartments with a choice of studio or one-bedroom offerings. Guests of the property can enjoy facilities such as a swimming pool, a fitness centre, a restaurant with an outdoor dining area and residents’ lounge. Metropole Bangkok Metropole

18 3 DECEMBER 2016 www.traveltradeweekly.travel WEEKLY NEWS INTERNATIONAL

Park Inn by Radisson Makes First IntercityHotel to Open in China Debut Qingdao, China

et to deliver on its brand promise and set new hospitality standards, Park Inn by Radisson Libo marks the successful Sglobal brand’s first hotel in China. It is also the first international chain hotel in the counrty. The address boasts 182 guest rooms with eutsche Hospitality has continued its inter- picturesque Views of the Zhangjiang River, a fit- national expansion plans by exporting one ness centre, all day-dining restaurant, ballroom, of its successful brands to China. as well as four additional function rooms. DThe first IntercityHotel in China opened its doors Thomas Hagemann, vice president, future in the coastal city of Qingdao, offering 281 rooms openings and special projects, Asia Pacific, Carl- and conference facilities extending over an area of son Rezidor Hotel Group, said, “The opening of 500m2, as well as three dining options. Park Inn by Radisson Libo befits the market for Puneet Chhatwal, CEO, Deutsche Hospitality, travellers seeking a trusted international hotel said, “In July, we opened the first IntercityHotel out- brand that delivers on both product and service.” side Europe in Oman. Qingdao enlarges our portfolio with another international location.” Following this year’s opening of IntercityHotel

Libo Qingdao, a Steigenberger Hotel will open in 2017 in Heihe on the Chinese-Russian border.

Thailand Hosts Egg Chair Radisson Blu Beach Resort to Exhibition Open on Cape Verde Islands

he Carlson Rezidor Hotel Group will open their very first resort on the Cape Verde island of Sal in the third Tquarter of 2019. Radisson Blu Beach Resort, Sal located adisson Blu has introduced to its newest Asia Pa- in Santa Maria, will feature 240 guest rooms, cific resort in Hua Hin, Thailand, the Miniature Egg two restaurants, four bars, a wellness spa, Chair Exhibition. conference centre, and an iconic swimming RThe exhibition, which was showcased to the public at pool design with various pools and loung- Radisson Blu Resort Hua Hin’s lobby, from November 25 to es leading onto a spectacular white sandy November 30, is Carlson Rezidor Hotel Group Asia Pacific’s beach and ocean. venue of choice for the exhibition as Hua Hin grows its vi- Andrew McLachlan, senior vice presi- brant arts and culture scene. dent, business development, Carlson Rezi- The iconic Egg Chair was created by Danish architect dor Hotel Group, said, “The addition of the and designer Arne Jacobsen 55 years ago. A global com- Radisson Blu Beach Resort, Sal will greatly petition was held in October 2015, where Radisson Blu complement our growing resort portfolio guests and design enthusiasts were invited to design their in the best beach locations in the fastest very own Egg Chair using an online chair configurator. growing resort destination in Africa.” An authoritative international jury selected 15 final- ists and miniature perfect scale reproductions of the Egg Egg Chair Egg

Chairs were created. MariaSanta

3 DECEMBER 2016 19 TRAVEL TALK www.traveltradeweekly.travel

AAA is committed [Etihad Airways] provides to [...] nurturing avia- guests with [...] extra

O tion talent convenience Ã

“Etihad Airways [has kept “Alpha Aviation Academy (AAA) ahead of competition with is committed to its role of nur- unique services such as] com- turing aviation talent and the plimentary bus service be- Arab Aviation Summit provides tween Dhaka, and both Chit- us with unique opportunity tagong and Sylhet, [which] to stay up to date on current has provided ease of transfers industry trends, while allow- on our departing and arriving ing us to demonstrate to the flights. In addition, for those public and press the expertise GENERAL HANIF ZAKARIA travelling to the US, the unique GENERAL BRAND VICTOR in industry-leading aviation US Pre-Clearance Immigration training solutions. AAA con- MANAGER, and Customs facilities at Abu MANAGER, tinuously evaluates and assess Dhabi International Airport ALPHA AVIATION its programs and ensure that BANGLADESH, provides guests with the extra they are aligned with the latest convenience of arriving in the ACADEMY trends and developments and ETIHAD AIRWAYS US as domestic passengers, adhere to the highest stand- ensuring they avoid lengthy ards of world leading practices.” formalities on arrival.”

We want to create [...] a Our success lies in the deeper understanding attention we give to of [regional] traditions detail

“The desert is so much a part “Rixos Hotels is one of the fast- of our cultural DNA in the est growing international hos- UAE, and as pioneers in this pitality brands in the world industry, we know it well. We and we continue to expand wanted to offer both tourists in key existing and new mar- and residents the chance to kets, especially in the Middle experience it in a completely East with ongoing projects in different way, while still of- Dubai, Abu Dhabi and other

SIMON MEAD fering our must-do tours and GCC countries. [...] The charm

safaris. We want to create CENK UNVERDI of Rixos has overseas luxury MANAGER, memorable moments and GENERAL travellers flocking to the re- a deeper understanding of MANAGER, sort during the week while OPERATIONS, the traditions of the region, the weekend sees our prem- ARABIAN and hope that visitors will be RIXOS THE ise buzzing with the energy of enchanted by the desert and Emirati families and residents ADVENTURES residents come away with a PALM DUBAI of the UAE. [...] Our success lies renewed sense of discovery in the attention we give to de- about their home.” tail [...].”

TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to [email protected]

20 3 DECEMBER 2016 www.traveltradeweekly.travel AGENT CORNER

AGENT’S INSIGHT

NAME: Maria Atik When and how did you get involved in the tourism industry? Mideast Travel Worldwide [has been] POSITION: DMC manager operating successfully in the Greek tourism market since 1983. Starting from an agency specialised in trips from and to COMPANY: Mideast Travel Worldwide the countries of the Middle East, the company has evolved to one of the greatest and most popular in the Greek tourism LOCATION: Athens, Greece market, holding certifications from international organisations and a strong clientele comprising both corporate and WEBSITE: www.mideast.gr individual clients. Today, Mideast offers its services worldwide, from its head office in Athens as well as from its two branches in Mykonos and Istanbul that [have been] operating since July, 2014.

What are the most important attrib- utes of a good travel agent/tour op- New Study Identifies erator? [In addition to a] commitment to cus- Business Traveller Perspectives tomer service, [one should have] sales capability, management skills, product mix, attractive network and financial stability. [It is also important to be] well organised, efficient, creative, willing as well as professional and friendly.

What is the most frequently asked question that your company receives from customers? [Clients ask about the] view from the room, the hotel’s distance from sea or town, hotel star rating, cancellation policy, emergency numbers, programme in details and free Wi-Fi.

What are the must-visits and must- ome 79 percent of business travellers report their dos in Greece that nobody should company’s travel policy has the greatest impact on miss? their decision when booking travel for work, ahead Our mainland, full of nature, is a must- Sof convenience and cost, according to a new report from the visit, including, Pelion, Kalambaka, Global Business Travel Association (GBTA) Foundation, in part- Nafpaktos, and the Peloponnese area nership with HRS. [...]. Additionally, we have numerous Flexible change and cancellation policies are also impor- unknown islands which are amazing, tant, and one-half say automated expense reporting and mem- such as Spetses, Samos and Chios [...], bership in a loyalty or rewards program play a large role as well. besides the famous ones. Kate Vasiloff, director, research, GBTA Foundation, said, “The study results show that travellers want to do the right thing. Which destination is on your bucket- Communicating the travel policy through the right channels at list? the right time and listening to your travellers’ feedback is key.” Vietnam.

3 DECEMBER 2016 21 TRAVEL CHANNELS www.traveltradeweekly.travel

TOLERANCE IS KEY FOR ETIHAD AIRWAYS TREKKERS DRAWN TO THE MIDDLE EAST

Abraham’s Path

s revealed at World Travel Market (WTM) London, ancient hiking trails in the Middle East is seeing a resurgence in popularity, as walkers explore the region’s history, religions, culture and rural communities. With many paths connecting to remote neighbourhoods, some of which have never encountered tourism, the trend is becoming a source of income for Athose providing homestays. Some of the most popular routes include Nativity Path in Pales- tine; Abraham’s Path from Turkey to Egypt; the Jordan trail; and Lebanon’s mountain walkway. Zayed University Simon Press, senior director, WTM, enthused, “This is a very encouraging trend and there is plenty of potential for further developments. [...] In future we could see luxury lodges and tihad Airways gathered senior government glamping, which would further widen the appeal of these trails.” officials, business leaders and university students as part of a series of events to mark the International Day for Tolerance. The main event at Zayed University in Abu EDhabi was inaugurated by H.E. Sheikha Lubna bint Khalid GHG DONATES USD2,600 TO BAH- Al Qasimi, president, Zayed University, who stressed that spreading a culture of tolerance and peaceful co-exist- RAINI MOBILITY ence amongst people, institutions and internationally was a primary goal of the UAE government. INTERNATIONAL James Hogan, CEO, Etihad Airways, stated that tolerance was a critical quality to succeed in today’s com- cheque of BHD1000 (USD2,600) was donated by Gulf Hotels Group (GHG) to plex, globalised environment and was closely linked to Bahraini Mobility International in support of their activities. respect. The donated cheque was presented by Aqeel Raees, CEO, GHG, to Adel “We are a customer service business and our guests Sultan Almutawa, chairman, Bahraini Mobility International. are drawn from every corner of the earth. We have to Almutawa expressed his great pride and appreciation to the executive be aware of this diversity and demonstrate tolerance in Amanagement team of the group for their valuable efforts over the past years in achieving our dealings with people of all races and backgrounds,” the goals and aspirations of the society, where he presented them a commemorative gift Hogan added. at the end of the ceremony.

atar Airways has officially opened its new Oryx In- ternational School, a premium education facility dedicated to the children of the airline’s employees. The school was opened with a ribbon-cutting Qceremony led by H.E. Mohammed Al Hammadi, minister, edu- CHILDREN’S SCHOOL FOR cation and higher education, Qatar, and Akbar Al Baker, CEO, Qatar Airways. Oryx International School is ideally located to be easily ac- QATAR AIRWAYS EMPLOYEES cessible to the carrier’s employees, with the school day planned in line with the airline’s office hours to increase convenience. Commenting on the opening, Al Baker said, “This is our way of ensuring that Qatar Airways is not only the best airline but also provides the best opportunities to our colleagues and their families too.”

22 3 DECEMBER 2016

NEWS & EVENTS www.traveltradeweekly.travel

Exhibiting James EVENTS Bond in Dubai

ILTM CANNES

esigning 007: Fifty Years of Cannes, France Bond Style exhibition officially December 05 – 08 opened on November 13 at www.itlm.com/cannes Burj Khalifa ANNEX at a press A luxury travel show bringing D together international high- event attended by stars, exhibition cura- quality buyers and suppliers. tors, VIPs and dignitaries. Presenting the design and style of the, now more than half-century old franchise, Designing 007: Fifty Years of Bond Style unveils the craft behind the FITUR sets, music, gadgets, vehicles, technology and fashion, in a showcase never Madrid, Spain seen before in the Middle East. January 18 – 22, 2017 Ahmad Al Falasi, executive director, www.ifema.es group operations, Emaar Properties, The 37th edition of the travel trade fair for both inbound said, “Designing 007 is shaking up the and outbound Ibero American Dubai entertainment landscape, as the markets. latest international high-profile event and another first for the Middle East. Over the next three months, visitors to Downtown Dubai can revel in all things ‘Bond’ in a series of exciting showcases.” EMITT

Istanbul, Turkey January 26 – 29, 2017 www.emittinstanbul.com Industry professionals from more Importance of than 70 countries are expected to attend the exhibition focussed Religious Tourism on the East Mediterranean. Underscored

IBTM ARABIA

nder the title Religious Heritage Abu Dhabi, UAE and Tourism, the Netherlands February 07 – 09, 2017 hosted a two-day World Tourism www.ibtmarabia.com Organization (UNWTO) confer- One of the leading international U events for the Arabian meetings, ence in October to underline the potential incentives, conferences and and growth of this segment. events industry. The issues of heritage conservation were a major topic of discussion. The conference underlined the contribution of religious tourism to economic prosperity and the role of such tourism as an added value to the offer of cities, villages and regions. The event focused on developing method- ologies to assess the social and economic impact of religious heritage tourism and strategies to develop these sites as authentic travel destinations. The conference was held in cooperation with the Cultural Heritage Agency of the Netherlands, the Museum Catharijne- convent, the Centre for Religious Art and Culture (Flanders) and the Dutch Future for Religious Heritage Program Future for Religious Heritage.

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