NOVEMBER 2011 AIRLINE GROUND AGS SERVICES www.evaint.com LUFTHANSA: TURKISH GROUND AIR CARGO HANDLING IATA TRAINING: HANDS OFF SERVICES EYES HANDLING IN DIVERSITY OUT ENHANCING BUT IN CHARGE EXPANSION PICTURES OF AFRICA THE OFFERING CONTENTS | /07&.#&3 PUBLISHER/EDITOR CONTENTS +P.VSSBZ T: +44 (0)1992 424193 2 Handling update &KP!FWBJOUDPN 4 IT update HEAD OF FINANCE/ADMINISTRATION 6 Cargo update 4UFWF.VSSBZ T: +44 (0)1992 424193 8 Routes update &TUFWF!FWBJOUDPN 10 -VGUIBOTBIBOETPGGCVUlSNMZ SALES MANAGER .BY3BKB in charge on the ground T: +44 (0)208 668 1420 Jo Murray speaks to Nils Ecke, Vice President Product Management Airport & &NBY!FWBJOUDPN Passenger Services, and Oliver Widmann, Head of Commercial Airport Relations, Lufthansa, about the airline’s penchant for outsourcing the handling function and yet ADVERTISING SALES EXECUTIVE remaining firmly in charge of all the important parameters on the ground (SBDF)FXJUU T: +44 (0)208 660 2371 14 Turkish Ground Services: &HSBDF!FWBJOUDPN FZFJOHFYQBOTJPOBUIPNFBOEBXBZ Turkish Ground Services comprises more than 3,000 pieces of equipment and 6,000 INTERNATIONAL MEDIA AND Airline Ground Services CONFERENCE PRODUCER staff. It offers ramp, passenger and cargo handling services. Parveen Raja finds out more from Bayram Özçelik, General Manager of TGS T: +44 (0)208 660 9116 F: +44 (0)208 660 3008 16 /PSXFHJBOTUSJWJOHUPXBSETCFJOHMFBO &QBSWFFO!FWBJOUDPN Norwegian Air Shuttle is the second largest airline in Scandinavia, and has a route network that stretches across Europe into North Africa and the Middle East. Lasse DESIGN & PRODUCTION Sandaker-Nielsen, spokesperson for Norwegian, explains how the airline manages its Sheldon Pink operations on the ground T: +44 (0)7736 312001 &NSQJOLUPP!HNBJMDPN 18 $JNCFS4UFSMJOHBWFSZBDUJWFQBSUOFS JOUIFEFWFMPQNFOUPGHSPVOETFSWJDFT Rikke H Pallesen, Director Ground Operations, at Cimber Sterling tells Airline Ground ISSN 2040-476X Services that the airline strives to offer the best service to all its passengers 1VCMJTIFERVBSUFSMZCZ &7"*OUFSOBUJPOBM 20 5SBWFMQPSUGSPN(%4UP%$4BOENVDIGVSUIFS 10#PY Robert Sikam, Director, Airline IT solutions, EMEA, Travelport, tells Jo Murray that $IFTIVOU 8BMUIBN$SPTT &/&( 6, there is not necessarily a clear cross over in terms of customers between the GDS part of the business and the Airline IT Solutions business but both have a vital role to play 1SJOUFECZ )FBEMFZ#SPUIFST 25 %BOVCF8JOHTNFFUJOHIJHI&VSPQFBOTUBOEBSET The Invicta Press, -PXFS2VFFOT3PBE Danube Wings, the Slovak air carrier, transported 86,894 passengers in 2010. We speak "TIGPSE ,FOU5/)) 6, to Captain Peter Galovic, Chief Executive Officer, Danube Wings, about the airline’s arrangements for ground handling Please send address changes and subscription orders to &7"*OUFSOBUJPOBM 26 Air cargo handling conference 2011 Airline Ground Services takes a visual look back at the recent event in Amsterdam 32 "MMJFECZRVBMJUZ Hassan Nashaat is the Commercial Director of the International Aviation Business (IAB) in Issue 12 © 2011 Egypt. He explains to Jo Murray how IAB is participating in an alliance of handlers $POUFOUNBZOPUCFSFQSPEVDFEJO 34 Aviator: the objectives keep BOZGPSNBUXJUIPVUXSJUUFOQFSNJTTJPO GSPN&7"*OUFSOBUJPOBM HSPXJOHBTUIFCVTJOFTTHSPXT Jo Murray speaks to Paul Synnott, Chief Executive Officer of Aviator 36 "GSJDBCSFFEJOHVOJGPSNJUZPVUPGEJWFSTJUZ There is nothing homogenous about Africa and yet this continent has to develop uniform practices across its international industries, especially aviation – a challenge for any continent and for any industry. Jo Murray reports NOVEMBER 2011 AIRLINE GROUND 41 IATA training: enhancing the offering AGS SERVICES Jo Murray finds out about the way in which IATA is enhancing its training offering in relation to ground services and associated activities 44 "4&(SPVQCSPBEFOTJUTPVUMPPL Mohamed Hanno is the Executive Chairman of the ASE Group “Egypt, Morocco & UAE” and the CEO of ASE – Aero Services Egypt. He talks to us 46 %PJOHCVTJOFTTXJUIJOUIF6, BGUFSUIF#SJCFSZ"DUnBOFXMBOETDBQF www.evaint.com LUFTHANSA: TURKISH GROUND AIR CARGO HANDLING IATA TRAINING: HANDS OFF SERVICES EYES HANDLING IN DIVERSITY OUT ENHANCING BUT IN CHARGE EXPANSION PICTURES OF AFRICA THE OFFERING The Bribery Act 2010 received Royal Assent on 8 April 2010 and came into force 1 July 2011 in the United Kingdom. Phil Walton, Partner in Mundays LLP, explains www.evaint.com November 2011 Airline Ground Services 1 NEWS | HANDLING UPDATE HANDLING UPDATE NEGOTIATIONS AT SWISSPORT currently executing Finnair’s ramp handling activities in Finnair is in negotiations with Swissport International about the Helsinki hub, would transfer to the service of Swissport its baggage and apron services at Helsinki Airport. The under their present terms of employment if Swissport and aim is to conclude negotiations before the end of the year. Finnair reach an agreement. Swissport International plans “Developing partnership networks is part of Finnair’s key to establish a ground-handling organisation in Helsinki ca- strategy. Swissport is a global professional organisation that pable of offering the full range of ground handling services to has strong expertise in ground handling services. With the all airlines operating at Helsinki airport. cooperation, we aim for even better quality and cost-effi ciency,” In other news, Swissport has appointed its new says Finnair’s Chief Operating Offi cer Ville Iho. management team to run the ground handling Juan Jose Andres Alvez, Executive Vice Presi- operations at Brussels Airport. Marcel Buelens dent Ground Handling EMEA at Swissport Inter- as CEO and Alex Weidmann in his function as national, says: “I am extremely excited about these COO will lead and manage Swissport’s ground negotiations to cooperate with Finnair at their handling operations in Brussels. Swissport Cargo hub in Helsinki in the future, to help build them a Services will remain under the lead of Managing strong platform with our services for the benefi t of Director Patrick Minsart. Finnair’s growth strategy. Our Swissport Formula Finally, Swissport has appointed Roman offers Finnair innovation and fl exibility, combined Hermann (left) as the company’s new Executive with high levels of reliability and quality.” Vice President for Business Development effec- The employees working for Barona Handling, tive October 1, 2011. BAS APPOINTS NEW CEO SFS has provided into plane fuelling ing on the new business, Robin Ward, Bahrain Airport Services (BAS) Chair- for United Express at ORD, adding Servisair’s Vice President of Busi- man announced the appointment of United’s mainline fuelling operations ness Development, says: “We are very Mr. George Saounatsos as the new CEO in 2005. Today, these combined opera- pleased to have secured this contract effective 16th October 2011. George tions encompass over 220,000 aircraft and we look forward to a very success- brings a unique depth of experience and fuelling operations at ORD each year. ful partnership for many years to come.” expertise to the company, having held Matt Ellingson, President of SFS, senior positions for several major avia- comments: “Servisair is honoured to FLIGHTCARE PROVIDES tion companies and airports in Europe have been selected by United to con- FREE HANDLING & the Middle East. tinue providing these vital services to Flightcare, an FCC Group subsidiary United at their largest Hub operation. specialised in ramp, passenger and cargo As part of the new agreement, SFS will handling at airports, sponsored an initia- make a signifi cant fi nancial investment tive at Manises airport in Valencia which of several million dollars, deploying was organised by the Dutch Red Cross. At new state-of-the-art, ecological friendly 10.00, an Air France-KLM fl ight arrived fuelling assets that will reduce the gen- carrying approximately 70 passengers eration of greenhouse gases and ground with chronic illness or disabilities, about equipment congestion around United 20 of them in wheelchairs, who were aircraft. These new fuelling assets planning a special day in Valencia. They will also simultaneously enhance the were accompanied by personnel from the ground safety of all employees involved Red Cross and KLM, as well as doctors, in servicing United’s aircraft at ORD”. nurses, relatives, and Dutch journalists. Just prior to this, Servisair an- Aena and Flightcare coordinated the nounced that it has been awarded a new services to handle the fl ight. Mr. George Saounatsos contract with Porter Airlines at Boston. The contract includes passenger serv- TIGER AIRWAYS USES BFS SERVISAIR RENEWS ice, ramp handling, cabin cleaning and Tiger Airways from Singapore has start- FUELLING CONTRACT de-icing and became effective on Au- ed using ground and cargo handling Servisair Fuel Services (SFS) has an- gust 5, 2011. Servisair already provides services from Bangkok Flight Services nounced the renewal of its into-plane into-plane fuelling services to Porter (BFS) after having used just BFS passen- fuelling contract with United Air Lines Airlines, who commenced service be- ger handling service at Suvarnabhumi at Chicago O’Hare International Air- tween Boston and Toronto City Center Airport since December 2009. This up- port (ORD) through 2016. Since 2003, Airport in September, 2009. Comment- grade means BFS is now a full handler to 2 Airline Ground Services November 2011 www.evaint.com NEWS | HANDLING UPDATE Tiger Airways, including the provision of expansion projects. ASIG was chosen as for the provision of passenger and passenger, ramp and cargo handling. the new