."*»*» TWA KYL IN VOL. 31, NO. 13 JUNE 17, 1968

Thrift Program Think Tank Team Mounts Attack Is Unveiled On Profit's Enemy-Expense As announced previously, a new A 49-man task force representing a cross-section of every major TWA Retirement Program is now function in TWA outlined to top management last Friday (June available to all U.S. non-contract 14) a company-wide program for increasing profits by lowering employees. The program consists of an improved Retirement Plan and a costs. Organized into 12 teams, they reported on the results of two new Thrift Plan. Highlights of the weeks in a "think tank" at the Tarrytown (N.Y.) Hilton Inn. Retirement Plan were presented in The proposals call for immediate action to cut costs and im­ the June 3 issue of the Skyliner. prove methods and procedures in a number of specific areas as Here is a brief outline of the well as for developing a sustained, long-range program of cost Thrift Plan: improvement vital to TWA. Immediate Eligibility. All U.S. Day-into-night workshops during n on-contract employees who are Wilson Praises the two-week session in Tarrytown members of the non-contract em­ climaxed months of fact-finding ployees' Retirement Plan are imme­ and study by team members dele­ diately eligible to participate in the French TWAers gated by their departments to de­ Thrift Plan. The spirit and dedication of vote nearly full time to finding Systematic Savings. The plan of­ TWA's French national employees ways for TWA to spend less and fers a method for systematic sav­ during the general strike in earn more. ings within the framework of a have been cited by regional vice The seminar was conducted un­ member's own financial position. president Richard W. Wilson as der the direction of Richard E. Employees who join the plan may "an inspiration to all employees Wildman, who last December was authorize payroll deductions, as throughout the system." He attrib­ named by President Tillinghast to little as $1.00 per pay period or as uted TWA's ability to continue initiate a cost improvement pro­ much as 10 percent of base salary, service during the prolonged crisis gram across TWA's entire system. in whole dollar amounts. to "the exceptional quality of its In a statement of puipose to the TWA Contributions. The com­ people" and to their exceptional group, he reiterated that the suc­ pany will add 25 percent of a mem­ performance. "That TWA was able cess of the program will depend on ber's contributions as an investment to function in a normal manner is "an environment which will en­ for him in TWA Common Stock. a tribute to our personnel, whose courage and promote innovation by Selection of Investment Media. conscientiousness and resourceful­ every TWA employee to cut costs Participating members will have ness overcame many obstacles," Mr. —without sacrificing either quality the option to invest their contribu­ Wilson said in a personal message or reliability of service." tions in TWA Common Stock, an to all employees in France. As the working session got un­ Equity Fund and Government Se­ "Undaunted even by the lack of derway June 7, the keynote was curities. A member's investment in public transportation, our employ­ sounded by R. M. Dunn, senior NO STRIKE-OUTS HERE, 'cause Alice is at bat . . . Alice Fehrenbach, TWA Common Stock is limited to ees managed to report for work and vice president and system general MKC-statistics, whose Suggestion Plan batting average so far this year 5 percent of base salary. to undertake their assigned respon­ manager. He called on the 49 team is .750. Let's see any big leaguer match that! To date, Alice has sub­ Liberal Vesting. The plan pro­ sibilities," Mr. Wilson noted. "It has members to form the nucleus mitted four cost reduction ideas, with three resulting in successful adop­ vides liberal provisions for with­ been particularly heartening for me within TWA for developing an tion or implementation. Awaiting the "pitch" are Suggestion Plan drawal of a member's own contri­ to observe this magnificent spirit "intelligent, selective program" of coordinator Nelson Church as umpire, and catcher Jack Rozman, student butions. After three years the mem­ and outstanding individual per­ (Continued on Page Four) ber becomes vested in company at the Pembroke Country Day School. formance which deserves the fullest contributions and may begin to recognition." First airliner to land after withdraw such contributions in ac­ Special Offer to TWAers He pointed out that TWA "con­ Orly reopened was TWA's Flight cordance with terms of the plan. tinued to maintain service and to 800 from New York, arriving Purposes of Thrift Plan. The plan facilitate passenger needs under at 7:29 a.m. on June 8. Captain has been designed to assure a mem- New Ambassador Magazine conditions that discouraged most Mel Phippen was in command, member's financial security during other airlines from operating even with 77 passengers aboard. his active work years as well as his on a limited basis." retirement years. During the pe­ Goes Up and Away July 1 riod of active employment, the plan George Washington slept everywhere can help to provide for a variety of financial needs—saving for mar­ On bed and couch and cot. riage, meeting children's educa­ But no one seems to give a hoot, tional costs or buying a home. After If Martha slept or not . . . 7 retirement the plan can act to sup­ This morsel of amusement is one of a variety that spices "Jest iki plement Retirement and Social Se­ Stream," the humor page in TWA's newest customer service innova­ curity benefits. tion—the Ambassador magazine. Girl On Complete details about the new The first issue—July/August—is off the press and in the dis­ Thrift Plan will be made avail­ tribution pipelines to all stations for aircraft seat pocket and maga­ able to eligible employees by their zine rack servicing effective July 1. It will appear on all TWA supervisors. flights world-wide, including MAC flights. The new TWA Retirement Pro­ Press run on the first issue was gram for non-contract employees 800,000, determined on the basis The first issue of the 48-page can be summarized by President of a 25- to 30-percent "carry off" magazine features a striking color Tillinghast's statement: "These estimate, since passengers will be photo of the bust of Abraham Lin­ plans, (Retirement and Thrift) in free to take their copies with them. coln and an article entitled "The combination, will provide a flexible The magazine will be published Strange Odyssey of Lincoln's investment vehicle to assure future every other month. Clothes" telling about the discov­ financial security for you and your It is estimated that 17 million ery last September of the clothes family in accord with your own fi­ people will read the TWA Ambas­ Mr. Lincoln wore at the Ford The­ nancial needs." sador during the next 12 months. ater 103 years ago. They're now Provisions of the Thrift Plan The Ambassador magazine comes on display in the refurbished Ford are subject to approval of the as the "fifth dimension" in TWA's Theater in Washington, D. C. U.S. Internal Revenue Service. in-flight service. The first dimen­ Wide reader-interest is a primary sion is the traditional personal editorial objective of the new mag­ The Seniors Club, organiza­ touch provided by TWA people; azine. Thus, the first issue includes tion of retired and pioneer TWA the second is TWA's incomparable history, sports, business, travel, rec­ employees, at their annual meet­ cuisine and dining service; the reation, and technical features. ing in Kansas City June 5 elected third is in-flight movies pioneered Here are some of the headlines: James W. Wulpi as president. by TWA; the fourth is hi-fi mon­ "Sandia, Mountain of Moods," BACK IN THE AIR AT ORLY: Flight crews were on the move again at Orly Joe Bell was named vice presi­ aural and stereo listening; and the a story of the breath-taking beauty as TWA resumed full service into the airport on June 8. Above dent and Meriam Filkins was fifth is the new Ambassador maga­ and year-round recreation of Al­ (left to right), flight engineer Robert Thune, hostesses Regine Koch, Eva elected secretary-treasurer. High­ zine which, in the opinion of those buquerque's Sandia Mountain— Holscher and Annie Lovadina, and first officer John Gordon head for lights of the reunion will be cov­ who have seen the first issue (it with spectacular color photography the terminal. During the French general strike, TWA maintained service ered in the July 1 Skyliner. went on the press in mid-May) to match. first by way of Brussels, then via the Bretigny-sur-Orge military airfield will be the finest aloft. (Continued on Page Two) outside Paris. S KYLI IM E R (TWA)

Frontier Offers (TWA) S K Y LINER 'Best of the West' Published Bi-Weekly for Employees of Trans Ten of America's great national World Airlines and Hilton International Hotels parks, 26 dude ranches and some By the Public Relations Department 605 Third Avenue, New York 10016 of the most spectacular scenery in the country are the featured attrac­ Printed In U.S.A. tions in Frontier Airlines' vacation Dan Kemnitz, Editor packages available to TWAers. Discounted at up to 35 percent off regular prices, these "Best of Editors' Notes the West" tours—55 in all—offer itineraries to such parks as Glacier, Helping a hostess with Spanish lessons or getting apples for "little Yellowstone and Carlsbad, and old ladies" isn't normal ramp service work, but Louis Cordova does week-long stays at Rocky Moun­ this type of thing regularly at the Albuquerque Sunport. In fact, hostesses tain ranches like the Circle M, flying through ARQ "are disappointed if Lou isn't on duty to take care Drowsy Water and Stupid Charlie. of their commissary needs," says ARQ T/A Rill Sullivan. "We've grown Most of the tours are available used to explaining that Lou, who received his 25-year pin in April, through the summer season, and needs a little time off like the rest of us." several, such as the Grand Canyon Testifying as to how Lou Cordova meets all situations with aplomb and Phoenix Holiday packages, are are letters like this from Los Angeles-based hostess Judith Pennington. year-round. Rates include ground "We would like to commend Mr. Louis Cordova on his outstanding transportation, sightseeing, three service. Refore departing from ARQ, a little old lady from coach came FIRST COPIES OF TWA'S "Ambassador" magazine are inspected at the meals a day, horseback riding and up and asked for apples. We had none, but Mr. Cordova overheard her Webb Publishing Co. plant by Webb personnel (I. to r.) Roy J. Dunlap, other activities at the ranches . . . request and offered to get some. This really impressed us and the pas­ editor; John Gray, chief pressman; and plant superintendent Damie Gruber. everything but air fare and cer­ senger. It isn't often you find people like Mr. Cordova, who are so tain national park entry fees. dedicated to people's needs. Service completed according to F.S.S." For example, the four-day, three- « # * azine is far from new. TWA Pub­ night Grand Teton National Park Ambassador . . . lic Relations published the Ambas­ The unbelievable happened recently at—or should we say to—the tour rates start at $91.50 per per­ sador magazine from 1957 to 1961 beautiful new home of Chicago Clipped-Winger Sue Chamberlain and (Continued from Page One) son, double occupancy, with cot­ for members of the TWA Ambas­ her husband, Ron. They were awakened at 4:30 a.m., by the crash of tage accommodations, boat trips "The Rig One," a gee-whizz re­ sadors Club. "thunder." There was a crash all right, but it turned out to be a car port on the Roeing 747. on Jackson Lake and the colorful Regular subscription rate is $6, Snake River, tours of Jackson Hole coming to rest eight feet inside the Chamberlains' family room. The be­ "Can You See Forever on a but a special discount rate has been and the Teton area. Rates for chil­ wildered autoists were a teenager and his girlfriend. Clear Day?" shows how far a pas­ made available to TWA employees. dren under 12 start at $41.82. A Unfortunately, moaned Sue, patching a gaping hole in the side of senger can see at various altitudes. the new house isn't included in the contractor's guarantee. The employee subscription price, three-day, two-night tour is also "The Ranjo's Rack" tells how the based on actual cost of production, available. # * * banjo's reappearing "with a plunk­ is $1.80 for employees in the Hot Springs National Park is "Shall we sue?" asks Fran Schulte of RDL, who sent us a clipping ing vengeance" in night spots along United States, Canada and Mexico; offered in a three-day, two-night from the Hartford AAA Automobiler about a Sightseeing adventure the route of the StarStreams. and $2.30 for employees overseas. enjoyed by the auto club's members. The headline read: "Up, up and itinerary featuring a tour of lakes "Eight Hats of the Executive" The higher overseas price is caused Catherine and Hamilton, Carpenter away—with AAA." Fine and dandy, except that the airline in the pic­ proves the boss must be versatile. solely by the added postage re­ ture happened to be AA! Dam, the Arkansas Alligator Farm, "Another purpose of the Ambas­ quired. The special rate to employ­ and accommodations at the Majes­ <* * » ees covers the off-the-press cost of To Err is Human Dept, Animal Lineage Division: When it comes to sador is to consolidate into a single tic Lanai Towers hotel. Rates start publication the variety of items six issues per year, addressograph the difference between wolfhounds and greyhounds, don't ask us. Seems at $29.65 per person, double occu­ now found in the seat pocket," said plate maintenance, handling (in­ we mis-labeled Sean, the dog appearing on Page Two of the June 3 issue, pancy. Joseph A. Clay, staff vice president- cludes labeling and wrapping), as an Irish Greyhound. There's been a wee bit 'o comment pouring in about The dude ranch itineraries, par­ passenger service planning. Thus, and postage. it. On the authority of Liam Casey, res supervisor-NYC and president of ticularly attractive for family va­ the magazine incorporates TWA Employees who wish to sub­ the Society for the Preservation of the Good Name of the Irish Wolf­ cations, let you rough it or live world-wide route maps, the "Let's scribe should fill out the accom­ hound, we stand corrected. lavishly (most ranches even have Get Acquainted" pamphlet, a di­ panying order blank and mail it— swimming pools). All feature eight gest of the "Wings for the World" along with a check or money order days and seven nights, 21 meals, You might say, says Hong Kong booklet and "Sight and Sound"— —to the TWA Ambassador Maga­ cookouts and breakfast rides, horse­ field editor Terry McGowan, that all well-illustrated as pages in the zine, 1999 Shepard Road, St. Paul, back riding and other activities. there was a little monkey-business magazine. Over 10 pages of ad­ Minnesota, U.S.A. 55116. Typical rates are those at the beau­ in connection with our westbound vertising help to offset the cost of tiful Tarryall River ranch near Col­ inaugural from HKG to Ceylon. production. orado Springs, starting at $118 per Seems that a simian monkey named Publisher is Gordon Gilmore, SFO Travel Kit person (children under 12, $99), Jacko was in the window of the TWA vice president-public rela­ double occupancy, for the entire sales office as part of a display of TWAers visiting San Francisco tions; editor is Roy J. Dunlap, for­ week. flora and fauna. may now get a free information mer managing editor of the St. "kit" on what to see and do. Called Full information and reservations Well, of course, Jacko escaped. Paul (Minnesota) Pioneer Press "All About San Francisco," the kit for ground arrangements in these Lodging himself in an airspace daily newspaper. The Ambassador is available from the San Franciscan tours may be obtained by contact­ between floors, Jacko cleverly is designed and printed by the Information Rureau, 1231 Market ing C. L. Demoney, manager- avoided all efforts to draw him Webb Publishing Co., St. Paul. St., San Francisco, Calif. 94103. agency and interline sales, Frontier out, including the "sure-fire" rice- While the magazine is an inno­ Included in the packet is a handy Airlines, 5900 East 39th Ave., filled coconut method. vation for in-flight service, the mag­ street guide. Denver, Colo. 80207. "The theory might have been good," says Terry, "but you could hear Jacko laughing from the Kow­ Subscription Blank—TWA Ambassador Magazine loon side of the harbor!" Jacko, HKG's Simian Star Operation Jacko finally drew to a close after several days, when interest was so great that local the monkey got hungry enough to lotteries were even run on the Print or type: take the bait, but not before news­ probable hour of his capture. men from as far away as Thailand "Well," says Terry, "that's TWA's and Malaysia had accorded Jacko way of celebrating the Chinese Name (and TWA) full publicity. Public year of the Monkey!"

Lest the ASPCA be concerned Home Address over the feeding of filter tips to Corporal Jack A. S. Le (Skyliner, June 3), we hasten to assure every­ one that the Fort Riley mascot was City State Zip Code really well fed during his TWA flight home from Saigon to the

U. S. Country Shown with Jack aboard the air­ craft during ground servicing at Honolulu is Fred Kukal, general Your position with TWA. maintenance foreman, satisfying the corporal's appetite for alfalfa pel­ Enclose check or money order for $1.80 (U.S., Canada, Mexico) or $2.30 (overseas) payable to TWA Ambassador Magazine. lets and concentrated mule food Insert this blank and your remittance in an envelope and mail it to TWA Ambassador Magazine, 1999 Shepard Road, St. Paul, provided by an army veteranarian Minnesota 55116, U.S.A. from nearby Schofield Rarracks.

PAGE TWO JUNE 17, 1968 S KYL. I IM E R

TWA Presents Dougherty Heads Pacific Case Eastern Region WASHINGTON—"We can do any­ Thomas F. Huntington, vice thing better than they can . . ." president-sales and services, has That's about the way attorney Carl announced appointment of William Rowe summed up his arguments J. Dougherty as Eastern region before the Civil Aeronautics Roard vice president to replace E. Paul on June 11 in TWA's bid for a Rurke, who has resigned to accept transpacific route. TWA's presen­ the position of senior vice presi­ tation before the five-member Roard dent-sales and services with Fron­ came in the second day of oral tier Airlines. hearings. Mr. Dougherty, who has been Mr. Rowe told the Roard that senior director-compensation and a Pacific route, as recommended organization planning since join­ by examiner Robert L. Park, ing TWA in 1964, came to TWA would best integrate into TWA's from the J. C. Penney Company Robert L. Krakoff present routes from San Francisco where he was manager of organ­ eastward to Hong Kong, providing ization. He attended Manhattan competitive U.S. flag round-the- College and was graduated from Krakoff Promoted world service. the U.S. Naval Academy in 1953. He served as an Air Force officer He noted that an award to TWA for three years. would make possible Europe-Far Commenting on Mr. Rurke's ac­ To Staff V. P. East service and new service be­ ceptance of the offer by Frontier tween Hawaii and points east to Airlines, Mr. Huntington said, President Tillinghast has an­ Rangkok. Other benefits to the "I know that all his friends and nounced the appointment of Rob­ U.S. resulting from an award to associates in TWA join me in con­ ert L. Krakoff as staff vice presi­ TWA would include a greater im­ gratulating Mr. Rurke on the dent-marketing analysis and plan­ provement in the balance of pay­ broader scope of his new opportu­ ning in the marketing planning ments than possible with a Pacific nity. His position with Frontier department, reporting to Russel authority to another applicant, and should serve to continue and en­ K. Rourke, vice president-market­ fewer bilateral problems because ing planning. A FULLY STAFFED check-in facility was established by TWA at the Paris hance the excellent relationship TWA is not new to the Pacific. In discussing the appointment, Hilton to serve passengers during the French general strike that shut between TWA and one of the Mr. Rowe repeated TWA's re­ Rlaine Cooke, vice president-mar­ down Orly Airport from May 19-June 7. Passengers are shown boarding country's major regional carriers." quest to provide service from keting, indicated that Mr. Krakoff's special TWA busses in front of the hotel for a six-hour transfer to Brussels. Seattle/Tacoma and Portland to appointment and the change in the Operations were subsequently shifted to Bretigny-sur-Orge, military air­ the Orient, which would be possible port outside Paris, until the re-opening of Orly on June 8. title of the former traffic planning through San Francisco without ad­ Finance Changes department signal the entry of ditional domestic route authority. Are Announced TWA into a new era of marketing He also urged CAB approval of Miller Appointed Penn Center planning, which will considerably TWA's petition for local mainland To Cargo Post TWA opened its ultra-modern President Tillinghast announced and fundamentally expand the Hawaii traffic rights on through New York region reservations last week that three ranking execu­ dimensions of our marketing strat­ flights with a long-haul restriction. PARIS—Appointment of William center at 2 Penn Plaza on June tives in the finance organization egy. "We expect the new approach I. Miller as director-cargo sales and 7 as 875 reservations sales will leave TWA during the next to provide the basic marketing in­ services in the International region agents took their places to han­ month to accept opportunities puts essential for fleet, route and Tom Cromartie has been announced by Henry G. dle the first of 10,000 daily in­ with other firms. Their moves are financial planning," Mr. Cooke said. Riegner, staff vice president-inter- coming calls. The move from for personal reasons and unrelated, Mr. Cooke also announced the Is Promoted ational marketing. the Westside Terminal at 42nd Mr. Tillinghast said. appointment of Rouvim J. Feiguine Based in Paris, Mr. Miller brings Street and Tenth Avenue began James J. Kerley, senior vice pres­ as his executive f ""'",», ' Promotion of Thomas M. Cro­ to his new position 25 years of ex­ Friday afternoon and was com­ ident-finance, will leave TWA in assistant. Mr. martie to director-labor relations, perience as a specialist in air cargo pleted by Saturday noon, June mid-July to become chief financial Feiguine is pres­ flight, has been and sales administration. He joins 8. During the move calls were officer of International Utilities ently assigned announced by TWA from Pan American where automatically distributed to both Corporation in Philadelphia, where to the cargo D. J. Crombie, he most recently served as Atlantic locations to maintain uninter­ Mr. Kerley and his wife have close sales activity in vice president area cargo sales manager in New rupted service. family ties. the New York of industrial re­ York, with responsibility for policy Howard Swanson, vice president region, and pre­ lations. planning and the development of and treasurer, has been tapped by viously served A graduate of cargo sales programs throughout Hudson Pulp & Paper Corporation as director-con­ University of Europe, and the Middle East. of New York as senior vice presi­ sumer studies in R. J. Feiguine Wisconsin Law Mr. Miller started with PAA in dent-finance and legal. the traffic planning department. School and 1942 and advanced to a number C. R. Owens, assistant treasurer, Mr. Krakoff joined TWA in Feb­ member of the T. M. Cromartie of executive positions including has accepted the position of finan­ ruary of 1963 and has held a Wisconsin and Illinois bars, he district sales manager in Paris and cial vice president of Baker Indus­ number of positions in the finance sales posts at Vienna, Ankara, joined TWA in 1964 as a labor tries, Inc. The Newark-based firm and planning and research depart­ Frankfurt, Stuttgart and London. relations representative and most provides safety-security services ments. He most recently was as­ recently was manager-labor rela­ and products, including operation sistant controller-financial analysis. tions on the New York staff. of Wells Fargo and manufacture All Aboard Are Safe Succeeding Mr. Krakoff as assis­ He will continue to report to of fire extinguishing chemicals such as airport runway foam. tant controller-financial analysis is William E. Malarkey, senior direc­ In JFK Incident Walter E. Kurkela, Jr., whose ap­ tor-labor relations. President Tillinghast noted that All 95 passengers and seven the coincidental overtures to the pointment was announced by Rob­ ert L. Cooper, vice president and crew members were evacuated three men by other firms paid high controller. safely following the emergency tribute to the caliber of TWA's fi­ landing of Flight 406 at JFK on May Traffic nance function, which he attributed Mr. Kurkela joins TWA from June 3. The aircraft, a Popular Merchandise Company, System passenger and cargo traf­ particularly to Mr. Kerley's leader­ inbound from Cincinnati, sustained where he was controller. Prior to fic in May exceeded traffic in May ship in the six years he has been landing gear damage on approach that he was with Ford Motor Com­ 1967 by 6.4 and 12.8 percent, re­ with TWA. to La Guardia under fog conditions. pany for nine years, most recently spectively. Captain Joseph N. Schneider of as manager-cost analysis in the According to preliminary figures, Kansas City received permission to Commercial Sales Post Ford Division. TWA flew 875,586,000 domestic proceed to JFK for the use of passenger miles in May, a gain of longer runways and a safe landing Filled by Don Casey 9 percent over the corresponding was completed eight minutes later. Donald M. Casey has joined Small Moves to FRA month in 1967. International pas­ Fourteen persons reported minor TWA as manager-international senger-miles totaled 300,749,000, injuries, including first officer James commercial passenger sales on the FRANKFURT—James O. Small, comparable to May a year ago. Sys­ A. Hankins (MKC), who was hos­ New York staff. He succeeds formerly manager-customer services tem passenger miles were 1,176,- pitalized with a back injury. Others George V. Lambert, who moved at Cairo, has been appointed man­ 335,000, an increase of 6.4 percent. in the crew were MKC-based flight to Paris recently as director of ager-airport services at Frankfurt. Domestic cargo volume in May engineer John F. Fitzgerald and passenger sales and services for He will report to William J. Han­ totaled 27,504,000 ton-miles, an in­ hostesses Barbara Hayden, Patsi the International region. Mr. Casey ley, director for Germany. crease of 8.9 percent. International Boiling and Christine Roush, JFK. has a background of marketing ton miles were 15,807,000, up 20.5 Other employees aboard the flight SFO-based hostess Glendi Mooney managerial experience with Stand­ KANSAS CITY—A. E. Jordan, vice percent over May a year ago. Sys­ were Jay Coleman, student flight is TWA's candidate for Queen of ard Oil of New Jersey, Proctor president-technical services, has tem cargo volume totaled 43,311,- engineer, MKC, and Maureen Ho- the National Championship Air & Gamble, Johnson & Johnson and been elected to the board of di­ 000 ton miles, an increase of 12.8 gan, senior secretary in the finance Races to be held in Reno, Septem­ most recently as account supervisor rectors of Midwest Research In­ percent. department at 605 Third. ber 20-22. at Doyle Dane Bernbach. stitute.

JUNE 17, 1968 PAGE THREE S KYLI N E R

'Think-Tank\ . . Second-Time Dooley Dolly (Continued from Page One) cost improvement. "We have no more important job before us, re­ A Happy Team/ Says Liz, quiring all your individual and collective expertise and experi­ But She Misses Dad's Steaks ence," Mr. Dunn emphasized. He noted that the select task force MUENG KIIENG, LAOS, APRIL 1< was composed of "a mix of ex­ "Early this morning we loaded our boat with medicines and perience and skills to cross-polli­ supplies and off we went up the Mekong to Khinak. This in itself is nate-—to provoke questions and quite an adventure. The Mekong is low, and the boat wiggles her prod answers. way through rocks and sand, but never fails to reach her goal . . . "Let's not be trapped by the and there on the rivershore, under a shading tent, we set up our old cliche that 'this is the way river-clinic . . ." we've always done it,'" Mr. Dunn Late that night, by lantern light and apologizing for her typing said. "You have your manage­ mistakes, a tired but happy Eliza- ment's carte blanche to search out beth Ann Louis wrote "home" to where I started two years ago, and and find the answers to a most describe this day of work with the it is wonderful to be back. . . . The serious problem." Thomas A. Dooley Foundation in hospital is twice as big, with a sur­ He likened the solution to high Laos. The Paris-based TWA host­ gical ward and operating room, to­ costs, "'which rat up profits, to find­ ess, who first served in Laos two gether with X-ray and laboratory ing a cure for leukemia, in which years ago (Skyliner, January 3, units. All this has increased the the white blood cells consume the 1966), is on her second tour of amount of work, but the results are red. Fortunately, in our case, we volunteer duty with the Dooley amazing, really. know the cause and have a cure. foundation. She is one of 19 TWA "Dr. Navales, a Filipino surgeon, The medicine can't be just a dose flight hostesses—all volunteers— TECH SERVICES AWARD for Excellence is received by MCI engine is teaching me surgery. . . . The of penicillin, however, but a pre­ granted leaves of absence by TWA test cell foreman Carl Ferrara (center), for the first quarter of 1968. first evening I arrived here we scribed program of good economic since 1965 to assist as nurses and Flanking Mr. Ferrara at the presentation are John Pratt (left), supervisor- were still stitching at 2 a.m. health habits." teachers in Asia. powerplant engineering, and W. J. Parker, test cell general foreman. "We are all part of a happy Moderators of the seminar were Normally a volunteer may serve team," Miss Louis said, "and one Robert E. Fountain and J. W. only one three-month period, but wonders at the kindness, under­ Parker of Value Programs for In­ an exception was made in the case standing and friendship in such a dustry, consultants in business sys­ Tech Services Honors Ferrara of Miss Louis because of her out­ remote place. . . ." tems value engineering. standing abilities. Not only was she "Our purpose in working with permitted to serve again, after two No Lack of Work you," Mr. Fountain said, "is to es­ For Engine Data Achievements years back flying the line, but her While most of their work is con­ tablish a discipline of thought current leave of absence has been cerned with treating tropical dis­ KANSAS CITY—Carl Ferrara, test cell foreman and veteran of 23 processes to provide new insight extended at her request and that eases and malnutrition, there is years of aircraft maintenance in Kansas City, has received the and imagination which will enable of the Dooley foundation. spillover from the nearby Vietnam TWA to get the most value out of technical services Award of Excellence for the first quarter. Elizabeth's narrative of a day in fighting. "This afternoon," Eliza­ every dollar it spends. The award went to Mr. Ferrara in recognition of his achieve­ the life of a "Dooley Dolly" con­ beth wrote her mother, "we oper­ "In analyzing value," he cau­ ments in engine reliability testing. Demonstrating what his super­ tinues in this letter to Gerard Mis- ated on a lovely little 13-year-old tioned, "you have to find ways of visors termed "a consistent dedication of purpose," Mr. Ferrara ton, International region manager girl [whose arm was shattered by 'doing it better'—of maintaining did extra "homework" to bring his technical knowledge far be­ of hostesses and pursers: a bullet]. . . . She is now sleeping high quality at lower cost. If you yond that normally required in his specialty. ". . . The doctor sees many of peacefully, away from infection have to, change the rules," he said. the sick ones, mainly sad cases of and death. . . . We have 50 patients "Even throw away the book." He then developed a new meth- tropical diseases . . . malaria, usu­ in the hospital, and a long line of The seminar teams focused on mailager-administrative procedures; od of plotting the various data re­ ally in combination with Chinese out-patients. . . . We never lack of 12 areas of major expense which, Bernie Siemsen, manager-major ceived while an engine is under river fluke. Add to this hookworm, work here and could go on forever. therefore, present the most likely base maintenance; Jack Kostesich, test operation, resulting in stan­ and many of the children fail to We are very short of medicines. immediate as well as future poten­ manager-customer services, PHL. dardized procedures for all engine approach normal growth; our prob­ "Everyone is so grateful," she tial for major cost savings. Team #7, services purchased— types. He also established a sys­ lem is to break the cycles of these related. "The little girl this after­ Elmer Van Dyke, supervisor-main­ tematic procedure for rapidly sup­ parasites, but this usually entails a noon wanted to give me her only Team Projects tenance and overhaul standards; plying the engineering department radical change in the culture of possession, a little Holy Medal. . . ." Team #1, ticketing procedures Joe Youll, project manager-business with concise data for engine per­ these people," she wrote. There was a hint of being home­ —Phil Werner, manager-ticket of­ development; and Robert Johnson, formance analysis. ". . . As the heat of the day sick: "If you ever serve me rice fice services; Dex Fowles, director- manager-appropriations control. "Mr. Ferrara's contributions," grows stronger, and we are 'drip- when I come back, I shall scream. passenger revenue accounting; Lee Team #8, reservations-passenger added John Pratt, supervisor-power dry,' with the patients as company . . . For weeks I have been dream­ Ethridge, manager-data systems procedures—Mike Eby, director- plant engineering-MCI, "allowed we sit back and enjoy a feeling of ing of Papa's big thick steaks, with projects; and John Harrington, staff reservations and CTO methods and TWA to maintain the highest sin­ accomplishment. . . . But we wish lots of garlic and a lovely smelly vice president-advance program in­ standards; George Dentone, direc­ gle test cell production quota for we could share this feeling with camembert. . . ." tegration. tor-reservations sales; Pete Illman, engines throughout the airline in­ the people who have made it pos­ First TWA hostesses to serve Team #2, aircraft modification manager - transportation manage­ dustry. The degree of technical sible, who have contributed what­ the Dooley foundation as volun­ orders—Frank Wagner, manager- ment planning; and Mike Geran, self-improvement made by Mr. ever their means . . . and, person­ teers, in 1965, was a team of four engineering administration; Fred senior systems analyst. Ferrara to soundly grasp the fun­ ally, I thank TWA for having given including Carol Wilkinson, JFK; Troutman, purchasing; Charles Team #9, flight crews—Al Whit- damentals of gas turbine technol­ me, this second time, this wonder­ Gwen Smith, BOS; Pat Cherpes, Kaissling, manager-production con­ more, manager-flight crew staffing; ogy is not normally expected of a ful chance. . . ." ORD; and Virginia Kiebler, JFK. trol; and Richard Dunn, senior sys­ Bruce Golden, manager-labor re­ person primarily responsible for On May 10, she wrote to her They were followed by Rita Fabac, tems analyst. lations; Gerald Twyman, manager- production." parents and again to TWA: JFK; Miriam Kuhlman, MKC; cabin attendant contract adminis­ Mr. Ferrara, who joined TWA Team #3, baggage handling pro­ "Since my last letter I was trans­ Kathleen Ison, SFO; Emily Millsap, tration; Bayard Hodevsen, man­ in 1945, is married and the father cedures—Jim Dolin, Southwest re­ ferred to Ban Houei Sai; this is MKC; Pat O'Hara and Pat Day, ager-flight operations budget analy­ of three children. gion manager-passenger service; JFK. sis; and R. M. Dunn, senior vice Fran Moran, Northwest region Volunteers in 1966 were Rose manager-passenger service; Henry •president and system general man­ ager. Craft, LAX; Jan Castle, SFO; Fellows, senior director-quality ap­ Kathy Streb and Soni Kleven, JFK; praisal; and Arnie Grotenhuis, man­ Team #10, stores—James Arpey, as well as Elizabeth Louis. ager-transportation methods and director-cost accounting; Everett Last year, Kathleen McClay and standards. Kussman, supervisor-stores planning Judith Kinnear from SFO, and Team #4, dining/commissary and control; Floyd Massey, direc­ Paddy Horan and Sheila White, control and aircraft provisioning— tor-purchasing and stores; and Bill JFK, served with the foundation. Vaughan McCauley, director-gen­ Shaw, director-data systems design. eral purchasing; Al D'Agostino, di­ Team #11, COMAT—Bill Bren­ rector-dining and commissary ser­ ner, supervisor-field station stores; Gals Sew Up Sales! vices; Richard Neff, director- audit; Les Lentz, manager-mail and ex­ CHICAGO—Move over, men. In Charles Ricker, manager-cost and press service; Del Hanson, director- the Chicago reservations office it's inventory analysis; and Ray Loh- maintenance and overhaul plan­ the gals who have the selling field man, senior auditor. ning; and Les Johnson, supervisor- all sewn up—at least when it comes Team #5, airfreight control pro­ shipping, receiving and trucking, to Hawaii or helicopters. cedures—Brady Williamson, direc­ MCI. Cheryl Riley, Martha Lewis and tor-cargo ramp service; Jim Leak, Team #12, international import/ Dolores Carlson won themselves manager-cargo, LON; Jim Walles, export taxes—Joe DiPalma, man­ trips to Honolulu for their 38 cargo sales manager, CHI; Floyd ager overseas taxes; Abe Friedman, bookings to Hawaii via TWA and Wilkerson, director-cargo revenue supervisor-stores, JFK; Don Crow­ Pan Am in one month. accounting; and Gene Plaut, direc­ ley, staff vice president-marketing Meanwhile, reservations agent tor-data systems design. training; and Dick Wildman, as­ PEGGY MARTIN (right), Kansas City TWAer, is crowned "Miss Transporta­ Shirley Kirshner won a weekend in Team #6, absenteeism, overtime sistant to the President-cost im­ tion" by her predecessor, Letha Luster of Frontier Airlines. Peggy is a San Francisco for booking 18 con­ and related costs—Burke Smith, provement. senior clerk-typist in the MKC sales office. nections to SFO Helicopter.

PAGE FOUR JUNE 17, 1968 S KYLI N E R

CVG has established new monthly and daily boarding rec­ ATA: Traffic Up, ords. New daily boarding rec­ ord of 852 was set June 3, top­ But Revenues Dip WASHINGTON—The Military Air­ pling the 799 set last December lift Command has awarded TWA 26. Monthly total of 18,785 for WASIUNGTON—Airline profits de­ a $19.4 million contract to fly May bettered the old record of clined despite record traffic and 17,834 set in June, 1967. revenues in 1967, according to the military passengers and cargo in Air Transport Association's annual the fiscal year starting July 1. The report, "Facts 6- Figures." Revenue award was part of a total of $285.8 4 Just a Whisker' passenger miles were up 21 percent million to 20 airlines. and cargo ton miles were up 15 Riggest contract went to Pan Beats AEC Bid percent from 1966. Although op­ American, which received $40.3 erating revenues were up 19.5 per million; second largest was Flying TWA has failed by "just a whisk­ cent, operating expenses were up Tiger, $27.3 million; and third er" in its bid to provide support 23.9 percent, leading to a drop of largest, World Airways, with $27 services at the Atomic Energy Com­ 8.8 percent in net operating income million. mission's Nevada Test Site, accord­ and a drop of 3.1 percent in net The new contracts are based on ing to Matthew J. Kennedy, vice profit. The 1967 net profit for the rates of 1.75 cents per passenger president of special services. Deci­ industry came to $415.4 million, mile and 14.05 cents per ton mile sion by the AEC to renew its con­ compared to $428.6 million for established by the CAB on April 25. tract with Reynolds Electrical and 1966. Commercial airlines now carry Engineering Co., over 24 competi­ The reasons for the profit lag are about 29 percent of MAC's routine tive bids, was announced last week. many, Facts