Delaware North Companies Parks & Resorts 2013 Stewardship Report First Edition Our Mission Contents To provide Stewardship and Introduction Welcome OVERVIEW Hospitality in Special PlacesSM 1-2 Introduction & Welcome while creating memorable guest 3-4 Stewardship Key Indicators experiences as unique as the Delaware North Companies is one of the largest and most admired privately held We are proud to share our first annual destinations. hospitality companies in the world. Stewardship Report for Delaware North PARKS & RESORTS Companies Parks & Resorts. In 2012, our 5-6 The Lodge at Geneva-on-the-Lake Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in division expanded with the acquisition of 7-8 Gideon Putnam Resort hospitality and food service. Delaware North Companies has revenue exceeding $2.6 new concession contracts at Olympic and 9-10 Grand Canyon General Stores billion annually and 55,000 associates serving half a billion customers in the United Shenandoah National Parks. Our stewardship 11-12 Harrison Hot Springs Resort & Spa Parks & Resorts by States, Canada, the United Kingdom, Australia and New Zealand. Delaware North has platform contributes to the improvement of 13-14 Kalaloch Lodge prospered by upholding its core values of integrity, financial stability and creativity, and the places and communities where we live and 15-16 Kennedy Space Center Visitor Complex from nurturing our relationships with clients, guests and our employees. operate. Through our integrated approach of 17-18 Niagara Falls State Park the Numbers environmental management, interpretation and 19-20 Sequoia National Park Delaware North Companies Parks & Resorts, a division established in 1992 following the education, asset management, healthy food 21-22 Shenandoah National Park MILLION ANNUAL acquisition of the concession contract in Yosemite National Park, extends the company’s and healthy living, and community outreach, REVENUE 23-24 Tenaya Lodge at Yosemite $350 unique brand of hospitality into parks, resorts, and cultural attractions. Delaware North we serve as a leader in the hospitality industry. 25-26 Park Gate Lodges offers extraordinary visitor services and experiences and works in close collaboration with This approach positively impacts and makes a 27-28 Yellowstone General Stores EMPLOYEES the National Park Service (NPS) as well as other partners to ensure the special places in difference in the lives of millions of guests, our 29-30 Yosemite National Park 5,500 which we operate are compelling to visitors today and tomorrow. This has given us the associates, clients, and partners. We look forward to leading the way and providing 31-32 Awards & Recognition opportunity to bring our long-standing philosophy of stewardship and hospitality to many stewardship and hospitality in Special Places. Enjoy our stories of stewardship in this 33-34 Stewardship Data MILLION GUESTS of the world’s most extraordinary destinations. report and remember that each individual action contributes to change. 35-36 GreenPath® Policy & Visionary Goals SERVED 5.5+ 37 Partnerships & Working Together Sincerely, “With the legacy of our ancestors and the commitment of the Jacobs family and 55,000 CLOSING co-workers as our foundation, we’ll continue to follow the path of social responsibility. 38 Conclusion & Thank You That is, to do what’s right and admirable.” Rick Abramson President Charlie Jacobs, Lou Jacobs, Jeremy M. Jacobs, and Jerry Jacobs Jr. Delaware North Companies Parks & Resorts Charlie Jacobs, Lou Jacobs, Jeremy M. Jacobs, and Jerry Jacobs Jr. DelawareNorth.com Parks & Resort Locations 2 Stewardship Key Indicators Through GreenPath®, our stewardship platform developed in 2001, we are committed to the care and protection of natural, cultural, and historical resources. Our standards and best management practices are based on values that guide decision making and help us achieve excellence. We define stewardship through five key indicators that help us manage and protect unique resources, tell the stories and communicate messages about our Special Places, operate responsibly in our communities, and promote healthy food choices and an active lifestyle. These icons are used throughout this report to indicate stewardship initiatives. ENVIRONMENTAL ASSET INTERPRETATION & COMMUNITY HEALTHY FOOD MANAGEMENT PROTECTION EDUCATION OUTREACH HEALTHY LIVING As the first U.S. hospitality We display, protect, We embrace and share We are part of the Through our Culinary company to register our and preserve historic the remarkable stories communities in which WellbeingTM Program environmental artifacts and structures, of these Special Places we operate and work. we are committed to management system and other treasures of through interpretation Outreach efforts include serving “good food that (EMS) to international national and international and education. We the contribution of is good for our guests.” ISO 14001 standards, we significance. We provide create an environment funds and services, as We remind guests and establish annual goals and for appropriate visitor for associates and well as associate associates to be active implement improvements access and use of the visitors to learn and volunteerism. and take advantage of to minimize impacts from assets that are under our appreciate them. healthy food options we “Our definition of world-class character is “When one tugs at a single thing in nature, he ultimately our reputation.” finds it attached to the rest of the world.” our operations. care. offer. -Jeremy M. Jacobs -John Muir 4 The Lodge at Geneva-on-the-Lake GENEVA-ON-THE-LAKE, OHIO Meetings as Nature Intended In 2004, Delaware North assumed the management contract at The Lodge at Geneva-on-the- Lake in Ashtabula County. We manage lodging (109 guest rooms), food and beverage, conference facilities, retail, and recreational tours/activities. Located on the shores of Lake Erie in the heart Being “green” is of Ohio’s wine country, the town of Geneva-on-the-Lake is known as Ohio’s First Summer more than Resort area, and includes Geneva State Park’s beach, marina and lakeside hiking trails. As an active just a buzz community member, we make philanthropic donations to many area organizations. Our key word; it’s partnerships with Ashtabula County groups, associations, and a variety of local businesses (e.g., how we do wineries, artists, theaters, spas, outdoor recreation guides, golf courses, hospitals and many others) business. enhance the overall guest experience. Every meeting at The Lodge is considered genuinely green with the purchase of environmentally friendly products and services, waste reduction 385 30% 171 and diversion, conservation and more. We offer upgradable meeting packages pieces of furniture and of food purchases for our pounds of soap and bottled from Evergreen to Forest Green that miscellaneous accessories from restaurant are sustainable and amenities were recycled provide planners with additional eco­ our guest room remodeling 75% of the produce is local in partnership with Clean friendly options for their event. The projects were auctioned in (season dependent). Our the World in 2012. These Green Meetings Program developed by 2012 to benefit the county. chef serves: Ohio certified materials were reused to Delaware North is intended to reduce We also repurposed two tons beef and pork, Pennsylvania create 752 bars of soap impacts from meetings and events at all of its iconic destinations, as well as raise of lumber for shelving, recycled pork, sustainable seafood on redistributed to people in awareness among planners and attendees 1.6 tons of scrap metal and Monterey Bay Aquarium’s list, need worldwide. before, during and after their visits. reused furniture from the fair trade coffee, and local Ohio restaurant renovation in 2011. wine. We promote and share Did you know? Did you know? information through cooking In 2012, The Lodge was awarded Ohio The elimination of plastic trash demonstrations, providing EPA’s Environmental Excellence Award liners in all 109 guest rooms saves recipes and hosting special in recognition of their environmental about 32,000 liners from going to commitment at all levels. the landfill annually. events. TheLodgeAtGeneva.com The Lodge at Geneva-on-the-Lake - Geneva-on-the-Lake, Ohio 6 Gideon Putnam Resort SARATOGA SPRINGS, NEW YORK Located in the heart of New York’s Saratoga Spa State Park, Gideon Putnam Resort is at the southernmost foothills of the Adirondack Region and is a unique destination in Upstate New York. Preserving History Since 2008, through a management contract with New York state, Delaware North has provided lodging (124 guest rooms), food and beverage, conference facilities, spa services, retail, and various recreational activities for park guests. The resort is named after Gideon Putnam, the founder From 2008 of Saratoga Springs. Constructed in the 1930’s, the Gideon Putnam Resort and Spa (as part of to 2009, Saratoga Spa State Park) were listed on the National Historic Register in 1985. For more than a Delaware century, people have flocked to Saratoga Springs to drink and bathe in this region’s healing mineral North waters. invested $2.25 million to renovate the Roosevelt Telling the Story Bathhouse and the Gideon Putnam 20-30% Hotel and Conference Center. This investment restored unique architectural about Saratoga of the food at the Gideon Putnam and historical features of the 124 guest is sustainable and sourced within Springs and Gideon rooms, dining room, lobby