Machi 2020 Special Edition
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Free Copy ISSN: 0856 -8030 | ISSUE NO. 1/2020 January-March 2020 Quarterly magazine of the Tanzania Communications Regulatory Authority SPECIAL EDITION Delivering Beyond Promises MAKALA MAALUM Mawasiliano Tanzania: 2015 – 2019 ICTS vs. COVID-19 TANZANIA COMMUNICATIONS REGULATORY AUTHORITY CORE VALUES Professionalism: We maintain the highest degree of professionalism and ethical standards, building value-added relationships with customers and stakeholders to deliver quality services. Respect: We are an organization that values its employees and respects its customers. Empowerment: We believe in empowerment and effective delegation enabling employees to make decisions and take challenges commensurate with their levels of responsibility. Innovation: We encourage creativity and innovation leading to enhancement of our capacity in handling regulatory issues. Integrity: We believe in integrity and we are determined to treat customers and each other with trust, confidentiality and honesty. Accountability: We are accountable, undertaking our duties fairly, with care and transparency. Teamwork: We benefit from teamwork, putting together diverse expertise to achieve success. Objectivity: We undertake our activities objectively and we are result-oriented. Efficiency: We believe in efficiently providing regulatory services. Non-discrimination: We believe in equal opportunity and treatment for our internal and external stakeholders and do not discriminate against gender, religion, race, affiliation and origin. CONTENTS 5 | 2 | Letter from the Editor 3 | ICT awards to evaluate service quality 5 | Delivering beyond promises 7 | 7 | PAPU turns 40 with new strategies 8 | Postal Networks for financial inclusion 9 | Digitizing the African Post 11 | 11 | Arusha Postal Declaration 13 | Technology and the Corona Virus 14 | Digital solutions against COVID-19 15 | 15 | WHO tips on protection against COVID-19 16 | Minimum security guidelines for ISPS 19 | KISWAHILI SECTION EDITORIAL BOARD Chairman/ Editor Members Production Editor Dr. Emmanuel Manasseh Mr. Frederick Ntobi Ms. Thuwayba Hussein Mr. Isaac Mruma Dr. Philip Filikunjombe Mr. Rolf Kibaja Editor/Coordinator Eng. Gabriel Mruma Mr. Erasmo Mbilinyi Mr. Semu Mwakyanjala The Regulator is published quarterly by the Tanzania Communications Regulatory Authority (TCRA), an independent Government agency established under the Tanzania Communications Regulatory Authority Act No. 12 of 2003 to regulate electronic and postal communications in Tanzania. The Authority’s functions and duties include enhancing public knowledge, awareness and understanding of the regulated goods and services, and to disseminate information about matters relevant to the functions of the Authority. 1 | January-March 2020 Letter from the Editor FRICA’s Postal subsector dignitaries converged All the targets in the 2015 – 2020 CCM Election in Arusha in January this year to celebrate the Manifesto; related to TCRA’s functions, had been 40thA anniversary of the Pan African Postal Union surpassed by December 2019. These are; enhancing (PAPU). This edition extensively covers the pomp communications infrastructure and promoting access and pageantry which included a special forum on to communications services; promoting competition the Post’s role in financial inclusion and integration in the communications sector, protecting consumers in Africa; the launching of a commemorative stamp of communications services against cyber-attack and and a ground breaking ceremony for the Union’s increasing the number of internet users to 20 million 16-storey office and investment building. by 2020. This is the fifth year of the leadership of H.E We also have a short piece on how technology can President Dr. John Pombe Joseph Magufuli and help in reducing the outbreak and management of we have a bumper report in the Kiswahili section corona virus (COVID 19). The pandemic has led on the implementation of programmes in the to restrictions on physical contacts and proximity, communications sector during the period. forcing institutions to re-draw their conferences and meetings diaries. Call for Contributions he Editor invites articles and other contributions, Contributions should be submitted to: including comments in all areas of electronic andT postal communications. The Editor, Regulator Magazine, Contributors are invited to submit full-length Tanzania Communications Regulatory Authority, articles, including figures and pictures. Photographs Mawasiliano Towers, 20 Sam Nujoma Road, should be in JPEG format. P.O.Box 474, Postcode 14414 Dar es Salaam. Email: [email protected] Material should be in font size 12, single-spaced, For more information please contact the Editor up to four A4 pages. Articles must be original and on: [email protected] should have references, where sources are quoted. From our archives he Regulator is distributed to the Authority’s stakeholders and subscribers. Electronic versions and past copies can be accessed on the TCRA website - www. tcra.go.tz. NavigateT to ‘Publications and Statistics’, - scroll down to The Regulator. January-March 2020 | 2 The key objectives of the TCRA ICT Awards From the Director are to identify, recognize and reward outstanding General’s Desk institutions and individuals who positively contribute to the ICT industry in Tanzania through the licencing framework; provide knowledge and information by sharing best practices, experiences ICT awards to evaluate and expertise and foster innovation and creativity in service quality using ICT to improve efficiency in service delivery. Others are to build awareness and confidence to the CRA is public to accelerate the effective use of ICT in service promoting delivery; enhance greater regional collaboration in qualityT in service the development and promotion of local content delivery through and promote universal access to ICT for the digital annual awards economy. designed to The awards are expected to promote the uptake of recognize service ICT services, increase the number of service providers providers using ICTs in the sector, provide solutions and innovations for in their operations. positive local/national content; promote innovation The awards process in other sectors of the Tanzanian economy and was launched on 31 Eng. James M. Kilaba Director General increase the number of youths engaged in ICT- January 2020. based innovations. Licensees were required to register online in the respective categories between 1 February and 15 I am confident that public voting for the best March. The second phase was scheduled to start on service provider in the respective categories will 1 April in which the public would vote to nominate motivate licensees to improve their services and the best licensee in each of the 18 categories. ultimately attain the overall objective of improving the communications sector and its contribution to The event, the first of its kind in Tanzania, was promoting the digital economy and industrialization expected to reach its climax on 15 May, 2020 to in Tanzania. coincide with the commemoration of the World Communications and Information Society Day. It The participation of service providers is mandatory. was expected to attract more than 350 local and Two key factors underlie this: i) As an ISO 9001:2015 international participants; at a time when many certified institution, TCRA is duty bound to enforce countries have introduced restrictions on foreign service delivery standards and the TCRA ICT travel as part of precautions against the spread of Awards are part of the evaluation. ii) The public and COVID-19. consumers deserve the right to evaluate the levels and standards of services against their expectations. Subsequently in view of the recent Government directives on the pandemic, TCRA has reviewed TCRA is mandated to require service providers the awards timelines and has deferred the ceremony to implement the Authority’s directives; hence to a later date; subject to Government directives. the non-participation of any service provider in this competition amounts to a breach of licence Public voting and the final selection of the best conditions; and an infringement of consumer rights service providers for the awards will continue as to quality services. TCRA monitors the status of COVID 19 and as directed by authorities. On behalf of the TCRA Management and the TCRA ICT Awards 2020 organizers, I thank all TCRA has extended the deadline to April 24 for TCRA licensees who have registered to participate the submission of nomination forms by service in the awards for their commitment to this process. providers who failed to meet the earlier deadline. Their exemplary response has given us confidence and The awards dedicated website is: www.ictawards. reassurance that we shall realize the key objectives of tcra.go.tz. the awards. 3 | January-March 2020 EVENTS Information Minister at TCRA The Minister for Information, Culture, Arts and Sports; Hon. Dr. Harrison Mwakyembe (right front row) with TCRA Management at the Authority’s head offices after routine consultations. Committee appraises Morogoro media school Members of the TCRA Content Committee, its secretariat and heads of the Authority’s zonal offices at the radio training studio of the Morogoro School of Journalism. The committee’s functions include monitoring compliance with broadcasting ethics. Universal communications access The Deputy Minister for Works, Transport and Communications; Hon. Eng. Atashasta J. Nditiye (second right) recently inspected the