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Integrated Report 2021 VIRTUAL IS REAL Sify Technologies Limited INTEGRATED REPORT 2020-21 Contents CHAPTER 1 Reporting Framework 2 CHAPTER 2 Statement from the Chairman 6 Statement from the CEO 10 Statement from the CFO 14 CHAPTER 3 About Sify 20 Stakeholder Engagement 22 Stakeholder Testimonials 26 CHAPTER 4 The business verticals 30 Network Centric Services 31 Data Center Centric IT Services 36 CHAPTER 5 The Operating Environment 48 The Quarterly Performance 50 Key Performance Indicators 54 CHAPTER 6 The Business Model 58 Financial Capital 60 Manufactured Capital 62 Intellectual Capital 64 Human Capital 68 Social & Relationship Capital 74 Natural Capital 76 CHAPTER 7 Mega Trends 80 The Blueprint 84 Risk Management 86 CHAPTER 8 Governance & Reporting 96 Board of Directors 98 The Management Team 102 CHAPTER 9 Our ESG Profile 106 CHAPTER 1 Welcoming our stakeholders to the 2020-21 Integrated Report Introducing the capital our mission to pursue sustained value creation as a Inputs that deliver value responsible organization, we are proud to present our IN fifth Integrated Report. This Report aims to provide detailed insights into our financial and non-financial performance encompassing our strategy, leadership and culture and to showcase our value creation process to our stakeholders. Manu- Social & Financial factured Intellectual Human Natural Relationship capital capital capital capital capital capital Reporting framework continuing view to the of its strategy and the What is it Resource, Tangible in- Intangible, People, Natural Collaborating The report follows stakeholders. organizational ability to generated frastructure knowledge- their skills, resources and the International Our core elements to create long-term value. or procured deployed based assets their passion consumed communicating <IR> Framework as enhance value creation Our Board acknowledges that are to provides and their by business with developed by IIRC (www. Our 2020-21 Integrated the contents of this Report, invested in services and performance operations stakeholders; integratedreporting. Report adequately which are prepared under the business generate in building looking org) and should be read showcases our integrated the guidance of our senior to create revenue for the business towards the in conjunction with the organizational strategy, leadership and based on value the Company well-being of society financial statements and the considering important risks the inputs received from notes thereto. and valued inputs from our various key functions. To Manage- Sustain Maintain & Innovation Nurture an Optimise Build trust Reporting scope and period Stakeholders. Our report is ensure the integrity of ment the growth create assets to be a key inclusive and the burden among The Integrated Report defined by the contours of facts and information, the approach momentum that deliver component balanced of business stakeholders covering information on the material topics derived Board of Directors and superior of growth work operations and participate our business operations and further elaborated in management have reviewed service environment on the Earth in community is aptly disclosed through our six Integrated Reporting the Integrated Report. development six capitals as defined by Capitals. We also endeavor International Integrated to ensure that this Report FY21 2,43,195 71.14 540 204 Reporting Council (IIRC). addresses the impact and Highlights The Integrated Report use of the Capitals on Revenue Data center Addition to Investment in (INR Lakh) capacity team society (INR considers the primary our strategy and business (MW) Lakh) reporting period as April model. 50,854 66,105 01, 2020 to March 31, Responsibility statement EBITDA 30,239 Training 2021. However, some of Our Board believes that (INR Lakh) Capex (Person the sections of the report Sify’s 2020-21 Integrated (INR Lakh) hours) represent facts and figures Report addresses all 15,317 of previous years to provide material topics, offers a Profit after Tax (INR a comprehensive and balanced and holistic view Lakh) 6 Integrated Report capitals Financial Manufacturing Intellectual Human Social & Natural Capital Capital Capital Capital Relationship Capital Capital Sify Technologies Limited 002 INTEGRATED REPORT 2020-21 003 Sify’s Management Team believes that with digital transformation emerging as the new business mandate, Sify is in a vantage position to catalyze this transformation. Sify Technologies Limited 004 INTEGRATED REPORT 2020-21 005 CHAPTER 2 STATEMENT FROM THE CHAIRMAN Dear friends, Data is the new Oil Indeed. Data in the 21st century is what oil used to be in the 18th century: An immensely untapped valuable asset. As we move deeper into this age of digital economy, data gets It’s raining Internet around more valuable than the world ever. In fact, data Affordability and accessibility have made has become the key internet a productive to the functioning tool for a major chunk of of almost everything the global populace. It is believed that over 2.5 – from governments quintillion bytes of the data to small roadside is created every day around stores. Without data, the world, and this number progress halts. is increasing by the day with the ever-increasing digital expected to reach 25 GB footprint. (gigabytes) by 20252. This is being driven by affordable In India, data generation is data connectivity services on a frenetic spurt and the increase in rich In the last five years, India’s media consumptions. With efforts to be a fully digital the government insisting economy have resulted in that all data generated in better internet connectivity India be stored locally, Data and infrastructure. Many Centers will be the next big robust developments business opportunity. With the government laying more such as the exponential emphasis on self-reliance and data growth of data, big data Securing the treasure gets Analytics, e-commerce, more critical than ever protection through localization, the digital wallets, artificial As we entered 2021, we demand for data center outsourcing intelligence and the came to know of a massive market in India is expected to average upcoming shift to 5G heist and the media reports technology have been that security researchers 25% annual growth by 2023-24 to touch catalyzed by this digital have found that in a breach US$ 5 billion. drive. The average Indian of servers of a reputed would use about 12 GB payment gateway, sensitive data every month in 2019 data of over 100 million – the highest consumption credit and debit cards users globally – and this is have been leaked on the Sify Technologies Limited 006 INTEGRATED REPORT 2020-21 007 CHAPTER 2 STATEMENT FROM THE CHAIRMAN [Continued] A DAY IN DATA It is estimated that an investment THE EXPONENTIAL GROWTH OF DATA IS UNDISPUTED, BUT THE NUMBERS BEHIND THIS EXPLOSION of around $10 billion is expected - FUELLED BY INTERNET-OF-THINGS AND THE USE OF CONNECTED DEVICES - ARE HARD TO to happen in the data center COMPREHEND, PARTICULARLY WHEN LOOKED AT IN THE CONTEXT OF ONE DAY space in the near future 463EB of data will be created everyday by 2025 - IDC dark web. This, if used authorities imposed made US$5 billion. DEMYSTIFIYING DATA UNITS maliciously, could lead to the business of Data Centers Sify: The custodian of the a colossal loss for India in even more critical as lives 500m 4PB From the more ‘bit’ or ‘megabyte’, larger precious resource Tweets are sent of data created by units of measurement are more frequently terms of trust and respect turned more and more Facebook, including At Sify, we are ready for every day - being used to explain the masses of data as well as for Indians in dependent on the internet. TWITTER 350m photos, this exponential growth. 100m hours of video UNIT VALUE SIZE terms of financial frauds. Accordingly, the sector was Continuous investment in watch time - b bit 0 or 1 1/8 of byte This highlights clearly the granted the essential status FACEBOOK RESEARCH B byte 8 bits 1 byte cutting-edge technology KB kilobyte 1,000 bytes 1,000 bytes growing need for data for continuity of mission enables us to align with the MB megabyte 1,0002 bytes 1,000,000 bytes security in an increasingly critical services under global security standards GB gigabyte 1,0003 bytes 1,000,000,000 bytes digital India. the IT/ITeS/Data Center TB terabyte 1,0004 bytes 1,000,000,000,000 bytes and remain relevant to our PB petabyte 1,0005 bytes 1,000,000,000,000,000 bytes Data Centers turn the Industry framework advised customers in an exceedingly EB exabyte 1,0006 bytes 1,000,000,000,000,000,000 bytes 320bn 7 by the government, which in emails to be sent ZB zettabyte 1,000 bytes 1,000,000,000,000,000,000,000 bytes essential backbone dynamic sectoral ecosystem YB yottabyte 1,0008 bytes 1,000,000,000,000,000,000,000, each day by 2021 000 bytes Data Centers have turned turn has also notched up the where we operate. I would into one of the most significance of the industry, like to draw your attention 294bn emails are sent - making a louder blip on the 306bn essential components of to a realization about the RADICAL GROUP emails to be sent the digital economy for global investment radar. power of data. It is data each day by 2020 their specialty in managing Moreover, with the that kept life moving when and preserving data in the government laying more the onslaught of a virus safest way. To adapt to an emphasis on self-reliance brought most parts of the 65bn 95m photos and exploding digital ecosystem, and data protection through world to a halt. This gives messages sent over WhatsApp and two videos are shared the demand for Data localization, the demand us the realization about the 3.9bn 4TB billion minutes of on Instagram - people of data produced Centers is also spiraling for data center outsourcing potential the business of voice and video calls INSTAGRAM use emails by a connected BUSINESS across the country.
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