(Public Pack)Agenda Document for Transport Delivery Committee, 08
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What's It Like Being in a Hospital Waiting
What’s it like being in a hospital waiting room? People’s views in Birmingham: Summary report of findings, recommendations and responses from Trusts Birmingham Contents Introduction 3 Background 4 Stage 1 4 Stage 2 4 Summary 5 Findings 6 Waiting Times 6 Environment 8 Cleanliness 8 Space and comfort 8 Refreshments 9 Accessibility 10 Physical access 10 British Sign Language 10 interpretation services Communication 12 Appointment announcements 12 Dignity and respect 13 Conclusions 14 Next steps 15 References and Endnotes 16 Appendix 16 Sandwell and West Birmingham Hospitals (S&WB) NHS Trust Response 17 University Hospitals Birmingham (UHB) 22 NHS Foundation Trust Response Birmingham Women’s and Children’s 26 NHS Foundation Trust Response Dental Services Division, Birmingham 27 Community Healthcare NHS Foundation Trust Response The Royal Orthopaedic Hospital NHS 29 Foundation Trust Response 2 Introduction In 2018, Healthwatch Birmingham asked members of the public across the city to share their views about what NHS or social care topics we should investigate next. People voted on five key health and care issues, and 71% of them asked us to evaluate the quality of service in waiting rooms in Birmingham’s hospitals. We conducted a study of people’s experiences of waiting in the following hospitals (the trust with overall responsibility for each hospital are in brackets): • Birmingham Children’s Hospital (Birmingham Women’s and Children’s NHS Foundation Trust) • Birmingham City Hospital (Sandwell and West Birmingham NHS Trust) • Birmingham Dental -
Annual Report and Accounts 2018/19 Accounts and Report Annual
University Hospitals NHS Trust Foundation Birmingham Annual Report and Accounts 2018/19 Annual Report and Accounts 2018/19 This annual report covers the period 1 April 2018 to 31 March 2019 University Hospitals Birmingham NHS Foundation Trust Annual Report and Accounts 2018/2019 Presented to Parliament pursuant to Schedule 7, paragraph 25 (4) (a) of the National Health Service Act 2006 © 2019 University Hospitals Birmingham NHS Foundation Trust Contents 1 Annual Report 2018/19 7 Performance report 9 1 Overview 9 2 Financial Review 12 3 Performance Analysis 14 Accountability report 24 1 Directors’ report 24 2 Governance 33 3 Council of Governors 36 4 Board of Directors 39 5 Audit Committee 47 6 Nominations Committees 49 7 Membership 50 8 Staff report 53 9 Single Oversight Framework 59 10 Remuneration report 60 11 Statement of account officer’s responsibilities 70 12 Annual Governance Statement 71 2 Quality Report 79 Independent Auditor’s report on the Quality Report 140 3 Consolidated Financial Statements 143 Section 1 This annualAnnual report covers the Report period 1 April 2017 2018/19 to 31 March 2018 This annual report covers the period 1 April 2018 to 31 March 2019 Section 1 / Annual Report Performance report 1 Overview The purpose of this section is to provide a short UHB has the largest solid organ transplantation summary that provides sufficient information to programme in Europe and runs Umbrella, the understand the organisation, its purpose, the key sexual health service for Birmingham and Solihull. risks to the achievement of its objectives and how It is also home to the West Midlands Adult Cystic it has performed during the year. -
National Sentinel Stroke Audit 2006
National Sentinel Stroke Audit Phase 1 (organisational audit) 2006 Phase 2 (clinical audit) 2006 Report for England, Wales and Northern Ireland Prepared on behalf of the Intercollegiate Stroke Working Party by Clinical Effectiveness and Evaluation Unit Royal College of Physicians of London April 2007 TABLE OF CONTENTS Title Page Table of contents 2 Report authors 4 Glossary 5 Definitions 7 Executive Summary for Phase 1 (organisational audit) 9 Executive Summary for Phase 2 (clinical audit) 13 Conclusions and Recommendations 19 Section 1 Organisation of Care Chapter One -Background and presentation of results 20 Chapter Two – Organisation of Stroke Care Nationally as at 1 April 2006 21 Organisation of Stroke Care by Region 26 Chapter Three – Organisation of Stroke Care by domains 28 1 Acute Stroke Care Organisation 29 2 Organisation of Care 31 3 Interdisciplinary Services (Overall Service) 33 4 Interdisciplinary Services (Stroke Units only) 34 5 TIA/neurovascular services 35 6 Continuing Education and research in stroke 36 7 Team working – Multidisciplinary Records 37 8 Team working – Team meetings 38 9 Agreed Assessment Measures 39 10 Communication with Patients and Carers 40 Scanning services 41 National Organisational Audit Results by region 42 Section 2 Clinical Audit Chapter 1. Background and Methods for Phase II data collection and presentation of results 74 Chapter 2. Key National Results 2006 Phase 2 and compared to previous 77 rounds Overall results for key clinical indicators in 2006 compared to 2004 and 2001 77 Site variation for key indicators in 2006 78 Site variation for key indicators in 2006 compared to 2004 79 Site variation for key indicators in 2006 compared to organisational score in 2006 80 Site variation for domain and total scores in 2006 Site variation for total and key indicator score in 2006 81 Applicability and Compliance by standard in 2006 compared to 2004 82 --------------------------------------------------------------------------------------------------- 2 Chapter 3. -
Black Country Walking and Cycling Strategy and Implementation Plan
Black Country Walking and Cycling Strategy and Implementation Plan Appendices Appendix 1 – Notes Workshop 1 Appendix 2 – Notes Workshop 2 Appendix 3 – Ongoing Cycling Programmes Appendix 4 – Cycling Design Best Practice Appendix 5 – Walking Design Best Practice Appendix 6 – Future Housing Development Sites Appendix 7 – Walking Audit Template Appendix 8 – Supporting Baseline Data and Analysis Appendix 9 – Walking and Cycling Scoring Methodology for Prioritisation Appendix 10 – Business Cases 10a West Bromwich 10b Walsall – Darlaston – Wednesbury 10c Brierley Hill – Dudley – Pensnett 10d Appendix to Business Cases; Best Practice Cycle Design Appendix 11 – High Level Business Cases 11a A449 Stafford Road 11b Wolverhampton to Walsall Appendix 1 Notes Workshop 1 Appendix 1 BLACK COUNTRY WALKING AND CYCLING STRATEGY Workshop 1 – Monday 22nd February 2016, 0830 - 1200 West Bromwich Leisure Centre, Moor Street, West Bromwich, B70 7AZ Note of Meeting ATTENDEES: Paul Wicker (Walsall); Adam Cross (Walsall); Marianne Page (Wolverhampton); Andy Thorpe (Sandwell); Paul Leighton (Walsall); Simon Dickinson (Centro); Alison Pickett (Centro); Dean Hill (Dudley); Joe Holding (Walsall); Tim Philpot (Wolverhampton); Simon Hall (Black Country Consortium); David Harris (Birmingham); Andy Chidgey (Birmingham); Stuart Everton (Black Country); Richard Adams (Centro / AECOM); Lea Ruzic (AECOM); Averil Parlett (AECOM); Lydia Barnstable (AECOM). SCOPE AND CONTENT OF THE STRATEGY The focus for this work is on implementation – considerable good work is contained in -
Trust Talk Trust Sites for Hearings
Issue 26 April/May 2009 Care minister visits P3 our Barberry Centre Make a splash with P4 Moseley Voles Caring for P7 carers Witness urges P8 teenagers to shine Green-fingered P9 Richard retires Chief executive’s message Tackling the stigma which surrounds Work on the Moseley Hall Hospital mental health issues is sometimes a lot project can begin now that our board has easier said than done, particularly when approved the full business case for the trying to reach younger people. development, which will provide vastly Working in partnership with various improved facilities for older adults. agencies including West Midlands Police, With the ageing population growing and Local Authorities, the Home Office, as well well known personalities raising awareness as our NHS colleagues, is one way to of conditions such as Alzheimer’s, through achieve that. their own experiences, it is vital our Trust is Last month a rapper called Witness able to provide first-class care in first-class delivered messages about respect, surroundings. confidence, self-esteem and sexual health This is what the Government’s care service to 5,000 schoolchildren at the U R A Star minister Phil Hope was able to see when he concert at Birmingham’s National visited our Barberry Centre – part of our Indoor Arena. £70 million National Centre for Mental Health Mental health touches the work all these – in February. agencies do, so raising awareness of Having facilities fit for the 21st Century conditions and how young people can get is important, but dignity must underpin the help was key to this event, which was way staff deliver care to service users, deemed a great success. -
Patient Advice and Liaison Service (PALS) on 0800 953 0045 Or Email [email protected] Or Leafl [email protected]
Local NHS hospital PALS queries Birmingham Children’s Hospital 0121 333 8611 Birmingham Women’s Healthcare NHS Trust 0121 627 4747 Dudley group of hospitals 0800 073 0510 Heart of England NHS Foundation Trust Heartlands Hospital 0121 424 1212 Solihull Hospital 0121 424 5500 Good Hope Hospital 0121 424 7889 Patient Advice and Royal Orthopaedic Hospital NHS Trust 0121 685 4128 Royal Wolverhampton Hospitals NHS Trust 0190 269 5362 Liaison Service Sandwell Mental Health NHS and Social Care Trust 0800 587 7720 Sandwell and West Birmingham hospitals and PCTs: (PALS) 7 Sandwell General Hospital Oldbury and Smethwick PCT, Rowley Regis and Tipton PCT, Wednesbury and West Bromwich PCT, City Hospital 0800 030 4654 University and Selly Oak NHS Hospital Trust 0121 627 8820 Walsall Hospitals NHS Trust 0192 265 6956 West Midlands Ambulance NHS Trust 0138 424 6370 PALS at Birmingham and Solihull Mental Health NHS Foundation Trust can supply fax or email contact details for any of these services. If you have any queries regarding this leafl et, then please call the patient and public involvement lead at trust headquarters on 0121 301 1111. This leafl et is available in other formats including easy read, large print, Arabic, Bengali, Gujarati, Punjabi, Somali and Urdu. Please ask a member of staff for a copy or contact our Patient Advice and Liaison Service (PALS) on 0800 953 0045 or email [email protected] or leafl [email protected]. © www.bsmhft.nhs.uk Reviewed November 2010 Using mental health services, as a patient, relative or carer - sometimes you Other useful phone numbers may need to turn to someone for on-the-spot advice, support or information. -
BCN Moorings Leaflet
FACILITIES GENERAL INFORMATION WATER POINTS he Birmingham Canal Navigations (BCN) is a 100 mile network of narrow Sherborne Wharf (Birmingham) [0121 456 6163] T canals situated at the very heart of the Midlands waterway system. There is, Farmers Bridge Top Lock (Birmingham & Fazeley) Holliday Wharf (just south of Gas Street Basin) arguably, no other inland waterways complex in the world which provides such Tividale Aqueduct (Netherton Tunnel Branch) vivid, sometimes breathtaking, contrasts. It would be difficult to imagine a canal Tividale Aqueduct (Old Main Line) landscape containing more features of interest to such a wide variety of users. Wolverhampton Top Lock Wolverhampton Lock No.15 BW Sneyd Yard (Wyrley & Essington) Unfortunately, the BCN harbours a serious burden – its image. To the uninitiated the Anglesey Bridge Marina (Anglesey Branch) [01543 454994] Longwood Junction (by Boat Club) BCN is still perceived as grimy and unpleasant, but this is simply not true. Perry Barr Top Lock Admittedly, some parts do pass through industrialised areas – but remember – that is Walsall Top Lock the reason they were built in the first place! There are many others which remain Parkhead Junction (next to pump house) Aldridge Marina (Daw End Branch) [01922 53397] amazingly rural and completely unspoilt. Nowhere is this more apparent than the Hawne Basin (Dudley No.2) delightful areas of the Northern BCN, providing many miles of tranquil, trouble-free Malthouse Stables, Tipton (Old Main Line) cruising. Cuckoo Wharf (Aston Locks) Canal Transport Services (Cannock Extension) [01543 374370] Grove Colliery Basin (Cannock Extension) Fortunately British Waterways, in conjunction with local canal societies and Black Country Museum Coronation Gardens, Tipton (Old Main Line) councils, has done much in recent years to enhance the waterside, to improve NEW – Windmill End (Dudley No.2) [next to new visitor centre]. -