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qrrt INDIA 600 E qllqcD(\C (\.\cl , 'I1-gdfq sren frr+rq Department of Posts, India .-. urcfrqgal, %o,, 'q * ryI rttdt'Jl postwm he. I s 0t $ate l 0n )\s h } $ r1 [l* r * "rFUr{ frfi-.il-{, 3i-flq {{fu'd t ffi qqI;I G;rcFER t5r vqql--q 6-{d gq sft o-$r< gr-6T{iar, rrsn vtq .ffi t" "Sri Kabindra Purkasyastha, Minister of State for Communication inaugurating Hailakandi Head Post Office in Cachar Division, Assam Circle." I F F d h :lt-" B I I "{ .l i " fct~-q f?f;~c:f,~Ch i;rr;~f;IT - ~-97 cf;~ cf; \31cfm q\ 'lffiCf cf;~ '"1t\1'"1f%'"1 l3ft- cfio \3ffio 'il{ll1011 ~ 'ilTQUT ~ ~ I" " His Excellency The President of India Shri K.R. Narayanan, delivering the Inaugural address of the World Philatelic Exhibition-INDEPEX-97." 1 qtftlct> Rene! ANNUAL REPORT 1998-99 1tl'(dllt ~let> ~ (ti i.11'( '1?1 lcllt) DEPARTMENT OF POSTS (MINISTRY OF COMMUNICATIONS) INDIA ~-~ 1fl7T I cnfllq, fiqli (1997-98) ~~ (iv) c;J!Rl 3ftx ~ 31'~ ~en 3 31'~ 2 WT0'1 7 31'~ 3 '5TCl'l ):!~ 13 31'~ 4 ~~-m-~ 21 31'~ 5 3iax1~1ii ~~ 27 31'~ 6 311~ PJ <'$) ¢ '< UT 33 3f'C:2:!Pl 7 ~m CITT4 37 31'~ 8 fcffi 41 31'~ 9 'iACf fffirq;:r fclq)m 47 31'~ 10 ~~ 51 31'~ 11 ~ ¢ 14¢C'1 14 57 1fl7T II cbl4¢C'114 65 ( ~c;f-~ , 1998) ii CONTENTS PART I Annual Report ( 1997-98) List of Tables (v) Mission Statement 2 Chapter Overview 4 Chapter 2 Organisation 8 Chapter 3 Postal Operations 14 Chapter 4 Business Development Activities 22 Chapter 5 International Relations 28 Chapter 6 Modernisation 34 Chapter 7 Agency Functions 38 Chapter 8 Finance 42 Chapter 9 Human Resource Development 48 Chapter 10 New Initiatives 52 Chapter 11 Other Activities 58 PART II Activities 66 (April-December 1998) iii l . '5Tq) ~ 15 2. ~3ITtx ~ cr:m ~ ~antxl q)T ~ 15 3. ~ 3tTx Cb>Q{c'flcpa ~ ~ Cblllh'lll 15 4. ~ fctCf>m CbF4CbC1I4 ctr \ii;q IG<:U:< ~ fctq)ffi cff.G 23 5. ~~~~ 29 6. ~~~~ 29 7. ~ . ~./~ . 311 . ~ 31 8. 3ia' 11 . '5Tq) \#rq.f EfrllT ~ ~ ~ fcf>m 'Tm ~ 39 12. ~· 3tTx C2l 15. '5Tq) ~311 ~ C'll1fff 45 16. ~ \:llflffi1 1 q)T ~~ . 65 17. ~~d1fT1~ ~ +) wrFct 65 18. 'liRff cfi frrti?rcp ~ Sit5ic'1' iv LIST OF TABLES > SI. TABLES Page No. No. l. Mail Traffic 16 2. Money Order Traffic and Value of Money Orders Transmitted 16 3. Offices Modernised and Computerised 16 4. Product-wise Revenue Growth of Business Development Activities 24 ' 5. Foreign Surface Parcel Traffic 30 6. Foreign Air Parcel Traffic 30 7. LC/AO Mails 32 8. International Speed Post - EMS 32 j 9. Foreign Money Orders 32 10. Saving Schemes : Business Profile 38 11. Business Generated in Postal Life Insurance (PLI) Schemes 40 12. Revenue and Expenditure (1997-98) 42 13. Recovery of Working Expenses on account of Agency Services in 1997-98 44 14. Funds Surrendered and Savings during 1997-98 46 15. Cost of Services 46 16. Modernisation of Mail Processing 66 17. Progress on Technology Upgradation 66 18. Details of Paras in Report of C & AG of India and still Outstanding 76 19. No. of Post Offices, Personnel and Mail Traffic : A Profile - 1947-48 to· 1997-98 78 20. Personnel: Actual Strength as on 31.3.1998 80 21. No. of Employees : Scheduled Castesffribes as on 31.3.1998 82 22. No. of Employees : Ex-servicemen, Disabled Ex-servicemen and Women 82 ~ ~ ~ QJT ~ "1ffii 3fix ·~ fcmI it ~ ~ qrc;ft ~. ~ 3fix ~ ~ ~ ™; ~311. ¢4il1R4l 3fix m ~~at~ 3ITT11311 ~ ~ ~ ¢14cg~IC'1 3fix ~ ~ ~ x;;q +) ~ ~; CJm ~'"'if&Rsla CITT4 ~ tq I~ a q;x;:n ~ : * ~311 ctr ~ cpl ~ 3fix ~ ~ ~ cfi ~ 1r'f wNciT I * ¢1lltg~IC'1 3fix ~ ~ ~ ~ ~ ~ 1r'f ~faE!<&C11; <:ffil ~ ~~~~QJT~~~I * ~ ~ ~ ~ -g-t1ci1'iot CJm ~ ~ ~ ~ ~ ~ qiJ"'IEl<&a I I * . cm ~ ' 1 MISSION STATEMENT ·n1e Mission of the India Post is to provide high quality mail, parcel and related services in India and throughout the world; to be recognised as an ef1icient and excellent organisation exceeding the expectations of the customers, employees and the society; to perform the task by : * Total dedication to understanding and fulfilling customer's needs. * 'lbtal devotion to providing ef1icient and reliable services, which the customers consider to be value for money. * lbtal commitment to providing challengfog and rewarding career for every employee. * Total recognition of the responsibilities as a part of the social, industrial and commercial life of the country. * Total enthusiasm to be forward looking and innovative in all areas. 2 rt G'RR. 3iaxf~~q 3ITT ~ ~ cf; qRa11iJ'f<1'{il4 ~ ~~~~WI 3tltilfl1Cfl ~ i'i ~~rt I . I Cff.f 1997-98 i'i ~ ~ \3C'CfTG ctl ~ ~ Cff.f 3 Chapter 1 OVERVIEW Economic Scenario because of international and domestic factors. Impo11 growth also decelerated on account of continued 1.1 The year 1997-98 witnessed a growth rate in industrial slackness. /' GDP of about 5 per cent, against a growth of 7 .5 per cent in 1996-97. The average rate of growth of 1.5 All these developments in the economy have the economy rose from 6 per cent per annum in the led to increasing demands on the infrastructure seventh plan (1985-90) to 6.8 per cent per annum in sectors, including communications. With expected eighth plan (1992-97). Growth averaged a high of 7.5 acceleration in growth of agriculture, industry, trade per cent per annum in the last three years ( 1994-97) and commerce, these 9emands are bound to grow and of the eighth plan. The drop in GDP growth in 1997- the infrastructure services have to keep pace with 98 is attributable mainly to a fall in the growth rate these developments. in agriculture and a decel~ration in the growth of Challenges and Strategies industry. Agriculture production in 1997-98 is likely to be lower than last year's record output. The 1.6 Postal administrations the world over are foodgrains production in 1997-98 is expected to be grappling with the challenges posed by growing 194.1 million tonnes compared with 199.3 million volume of mail, the need to deliver services faster tonnes during 1996-97. to the customers, increasing competition from courier industry and fast-changing communication scenario 1.2 The growth of industrial production during due to technological advancements. Worldwide and 1997-98 is about 4.2 per cent. This is composed of without taking . account of regional particularities, -' a growth rate of about 4.9 per cent in mining, 3.6 economic factors are the prime movers determining per cent in manufacturing and 6.8 per cent in the volume of letter-post traffic. Next come the postal electricity. The slow growth of industry in 1997-98 factors i.e., the factors such as quality of service and followed growth of 7 .1 per cent in 1996-97, which infrastructure, which the postal administrations can .vas much lower than the 12.1 per cent growth influence. Social and demographic factors come third. achieved in 1995-96. The decline in investment seems A UPU study has shown that reduced in terms of to be an important factor in continuing industrial percentage the increase or decline in traffic volumes slowdown in 1997-98. with reference to each of these factors is as under: 1.3 The annual rate of inflation, which was 6.7 per - Economic factors 45% cent at the start of 1997-98, had fallen to an eleven year low of 3.4 per cent by the end of August 1997. - Postal factors 24% The low inflation rate of less ttian 4 per cent was - Social factors 21 % maintained upto end of November 1997. Thereafter, - Technological factors 10% there was a slight upward drift in the growth rate to over 5 per cent in December 1997 and close to 6 Postal administrations, under the aegis of the Universal per cent in January 1998. 'The average inflation for Postal Union (UPU), are evolving strategies to respond 1997-98 was expected to be 1.4 percentage points less to these challenges. than the average inflation in 1996-97. 1.7 While universal and relatively cheap and 4 1.4 The foreign currency assets of RBI increased affordable postal service has to be provided to the by US $ 5.3 billion in 1996-97 and by US $ 3.6 society at large, the Post has also to cater to the billion in 1997-98 to attain US $ 26.0 billion specific needs of segments like the business and approximately at the end of March 1998. During industry, government and institutional bodies who 1997-98. export growth slowed down significantly demand a much quicker service even at relatively 4 ftp ~~ ~ ~ ~~ ~ c=crfur ~ -$T ajTr s:11 -H fT1 ctJ ~311 cf; l1Ttlfli 'fl' m ~ 'i\ CJfc& -$T ~ q)l ~ ~I ~ J>Tturm -$T ~ Vffi ~ ~. ~ ~~~-$t ~; ~ - - ~ OOt:lrf '!!CRT 3i'R ~ s h.igher cost. l11ere is need for segmentation and Chapter 4). Introduction of Hybrid Mail Service using prioritisation in the processing of d.ifferent categories VSAT network is also in pursuance of this policy of of mail like household mails, government mails, enhancing customer satisfaction through more efficient corporate sector mails, newspapers .and magazines, and relevant services at a reasonable price. other second-class mail wh.ich have d.ifferent time sensitivity. Modern.isation of postal operations and Financial Position • induction of technology are important steps in.itiated 1.10 For the year 1997-98, it is estimated that out by postal admin.istrations to meet the challenges and of 24 services, only 4 services are able to recover improve services in order to enhance customer full cost and leave some profit margin on them for satisfaction. the Department. On the other hand, 20 services are Objectives of the Department subsidised, their cost of operation being more than the revenue realised. The total revenue during 1997- 1.8 The major objectives of Ind.ia Post are to : 98 was Rs. 1566.52 crores against net working - ensure availability of basic postal services expenses of Rs. 2559.95 crores and the gap of Rs. in all parts of the. country, includ.ing tribal, 993.43 crores was managed through subvention. h.illy and remote areas; Tariff - provide efficient, reliable and economic 1.11 During 1997-98, postal tariff continued to be service; low and subsidised. The subsidy ranges from 7% in provide value-added services accord.ing to respect of Parcel to 94% in respect of Registered market requirements; Newspaper (Single). The Department subsid.ised Rs. modern.ize the services to handle the growing 3.90 on Registered Newspaper (Single) and Rs. 2.96 volume of work with efficiency and enhance on Postcard to mention only a few services. customer and employee satisfaction; Postal Operations - be a forward-looking organ.isation; and 1.12 The Department is taking various steps to - generate more resources and improve improve mail and delivery services in both urban and financial performance. rural areas. Front Office operations of Post Office are being increasingly computerised. Computerisation of 1.9 l11e Department has always endeavoured to Mail Offices are also making strides. provide basic postal services to the people at affordable price, and thus the basic postal services continue to 1.13 The Department is sparing no efforts to make enjoy considerable subsidy. Taking note of the changing the management more responsive to public needs and customer needs, the Department of Posts has taken expectations, make the services more customer friendly in.itiatives to introduce value added postal services at and human.ise the system more perceptib1y even as market competitive prices to Business and Industry. it inducts and assimilates increasing doses of Establishment of Business Development Directorate technology into the operations to make the Post a in the Department is one step in th.is d.irection (refer better instrument of public utility and social integration. 6 2.1 \ST 2.2 \ST 7 Chapter 2 ORGANISATION 2.1 The Department or Posts under the Ministry the postal communication needs of the Armed Forces. or Communications continues to function under Shri Base Circle is headed by Additional Director General, Jagrnohan, Minister for Communications. Shri Army Postal Service. The officer cadre of the Army Kabindra Purkayastha is Minister of State. Shri Postal Service comprises officers on deputation from R. U.S. Prasad is the Secretary, Department of Posts, the civil post. 75 per cent of the other ranks of the Director General. India Post and the Chairman of the Army Postal Service are also drawn from the Postal Services Board. Department of Posts and the remaining personnel are recruited by the Army. 2.2 The Postal Services Board, the apex management body of the Department, comprises the 2.5 Indian Post omccs are categorised as Head, Chairman and three Members. The three members of Sub and Branch Post Oftice. Branch Post Offices are the Board hold portfolios of Operations, Development Extra-Departmental Post Offices (EDBOs) located in and. Personnel. The Joint Secretary and Financial rural India. The Sub Post Offices, excepting a few. Advisor to the Department is a permanent invitee to are departmental offices located in both rural and the Board. The Board is assisted by a senior staff urban areas. Head Post Oftices are graded into five officer of the Directorate as Secretary to the Board. categories according to their workload and staff Presently. Senior DDG (CP) is assisting the Board strength, the largest being the General Post Offices in this capacity. Dy. Directors General, Directors and at Mumbai and Calcutta. followed by GPOs at Assistant Directors General provided necessary support J\hrnedabad, Bangalore. Chcnnai, Delhi, Kanpur and for the Board at the Headquarters. Lucknow. 2.3 For providing postal services, the whole country 2.6 ll1c organisational set up or the Department has been divided into 19 Postal Circles. Each Circle wllich remained unchanged for decades has been is co-terminus with a State except the North Eastern undergoing restructuring in recent times, as a response Circle which comprises six North Eastern States; to the challenges faced by the Post in the Maharashtra Circle includes the State of Goa; West communication market due to induction of technology. Bengal Circle includes the State of Sikkim and the 'Ihis restructuring is designed to tackle the transitional Union Territory of Andaman and Nicobar Islands; problems or change and arc primarily on functional Kerala Circle includes the Union Territory of basis giving due importance to the coordinating role Lakshadweep and Punjab Circle includes the Union of the higher management. Steps have been taken to Territory of Chandigarh. Each of these Circles is substitute the traditional pyramidial system with headed by a Chief Postmaster General. Each Circle desk level system to support the decisic_rn makers. is divided into Regions comprising groups of field ·mesc reforms arc being introduced to infuse tl1c units. called Divisions (Postal/RMS Divisions). Each system with dynamism and strengths th'dt arc reQ.ion is headed by a Postmaster General who is the needed to create a responsive, sensitive. erticient P;stal Manager of the area. In the Circles and and vibrant management system. Establishment or a Regions there are other functional units like Circle "Business D~vctopmment Directorate" in February. Stamp Depots, Postal Stores Depots and Mail Motor 1996, with the aim to design. develop, monitor and Service. etc. market various value added premium products or 2.4 Over and above these 19 Circles, there is India Post. is also one or the result s or this another Postal Circle, called Base Circle, to cater to restructuring. 8 ~ i1g "-' _, r'gl _i;_fi . · ~& g !l l .r~h gf i~ ~ · ~ ii_t_~ 1iY .l rq ~ I :w; j . j I: I~ r·g; n I i I ~ ; g i gl gl ~l ~ i i ,' l I I I I I I - I ~ i I I Hi~ l1 h ·i H g{ ~1 1,g "-' h ·11 I I t~ i \. ~ 11g Iig"-' ugg gl ii I . I / '-_. .... ~ ""t- ORGANISATION CHART OF THE DEPARTMENT OF POSTS MINISTER FOR COMMUNICATIONS I MINISTER OF STATE FOR COMMUNICATIONS I SECRETARY Member (Personnel) Member (Operations) Member (Development) Sr. DDG (Postal Sr. DDG Joint Secretary Operations) .(Corporate & Financial Planning) & Advisor Secretary, Postal Services Board I 0 DDG (Personnel) 1- DDG (Mail & DDG (Saving Bank) DDG (Postal DDG DDG (Vig.) Transportation) Accounts & (International Finance) Relations) DDG (Training & OSD (Technology) DDG (Estate) Establishment) DDG (Public DDG (Philately) DDG (Material Grievance) Management) DDG (Medical) GM (Business CG M (Postal Life Development-Marketing) Insurance) Director (Vigilance GM (Business CE (Civil) ~~ t Petition) Development-Operations) ..... Director (Staff Relations) Director (Welfare) ~ Ftiwl ~-wn~ ~~llllC'l ~ ~ fctq;-m (~ 4)tc'!ltc'< ~)--~ ~~llllC'l 1 I 1 7 """" ~ ~ ..q).31)_ ~-~-~. 11 DEPARTMENT OF POSTS POSTAL SERVICES BOARD · DIRECTORATE BASE CIRCLE CIRCLE ----- PLI BUSINESS DEV. ~ (ARMY POSTAL SERVICE) (CHIEF PMG) DIRECTORATE DIRECTORATE I I PRESIDENCY POST 56 APO 99APO OFFICES I I 7~ POSTAL STAMP MAIL MOTOR FPO SECBPO STORE DEPOTS SERVICE DIVISIONS DEPOTS (SR. SUPDTJSUPDT. OF. POS/RMS) I SUB DIVISION (ASSTT. SUPDT. OF POs/SUB DIVISIONAL INSPECTOR) I HEAD POST OFFICE (CHIEF/SENIOR POSTMASTER) I SUB POST OFFICES I BRANCH POST OFFICES 12 -'If ~ ~ iP '!< ~ 1S~ff'"1&f~ Jr1S ii Jr~t i~ ~ f! i ~ ] ! } ~~ii t; i ! ! 1& f i ~ t ~ i ~ , ~ 1tr 1W W< 1S ~ ]! If; Ii h ~ i I!: i '[ t > ~1;;:, 14 ~ &RT ~ fctm UITTTI ~ Cf2.TT te11, ~ll' l.~ ~ 30.13 29.75 (-) 1.26 2. 3l4'11l<[id ~ 1479.52 1545.18 (+) 4.44 3. ~2 1Fft3rnf~ ~ ~ -s)fira ~3rnf~ q;y ~ r 1996-97 1997-98 ~/ 1. +Rt~ ~ 11.16 11 .08 (-) 0.72 (~~.Tl) 2. -Qful +Rt~ . ~~~ 3.14 c 1. ~ ~ "CfIT ~f.1c61Cf1'1!01 . 22 26 21 2. ~"ITT "fl"Tfbr q;y Cfl9'C:~Cfl'< 0 1 4 10 14 3.~ ~ ~ "CfIT ~ - 2 6 4 . ~ ~ - - 7 5. tj \J1l Cfl'< 01 fcRRur ~ "CfIT Cfl9'c;f!Cf1'<01 - - 1 6. -qtfR ~ ~ 15 MAIL OPERATIONS Railway Mail Service (RMS) Of:iices, and conveyed by trains, airlines, road transport, all over the country. 3.10 Mail processing, transmission and delivery are the core activities of the Department of Posts. The Mail volume letters are collected from 5.62 lakh letter bo1es in 3 .11 The mail traffic during the 1997-98 compared the country. These are processed by a network of 573 to previous year, is as given in Table 1. r TABLE 1 ~ MAIL TRAFFIC (IN CRORES) Year 1996-97 1997-98 Increase/ Decrease 1. Registered Articles 30.13 29.75 (-) 1.26 2. Unregistered Articles 1479.52 1545.18 (+) 4.44 3. Total (1 + 2) 1509.65 1574.93 (+) 4.32 ,, 3.12 Compared to the previous year, the Money Order traffic and their respective values during 1997-98 are as given in Table 2. TABLE 2 MONEY ORDER TRAFFIC AND VALUE OF MONEY ORDER TRANSMnJED 1996-97 1997-98 Increase/ Decrease 1. Money Order traffic 11.16 11.08 (-) 0.72 -+ (Numbers in crores) . 2. Value of MOs transmitted 4101.77 4465.38 (+) 8.86 (Rs. in crores) Mail Management 3.14 Special arrangements to meet the sudden surges 3.13 The Department has identified different in traffic during festival season like Diwali and New segments of mail traffic and has designated specialised Year were devised. In major towns public were handling for each segment. The specialised channels invited to post their letters directly into destinati9n like Metro Channel for mails between Metro Cities, bags. Rajdhani Channel for mails between National Capital and State Capitals and vice versa, Green Channel for 3.15 The Department has started Computerisation/ local mails, Business Channel for bulk mails and Modernisation of the mail transmission/processing · Patrika Channel for newspapers and periodicals have and delivery. The following was the achievement in been established. this regard so far:- TABLE 3 OFFICES MODERNISED AND COMPUTERISED Activity 1995-96 1996-97 1997-98 1. Modernisation of Mail Offices 22 26 21 2. Computerisation of Registration Sorting 4 10 14 3. Computerisar,ion . of Transit Mail Offices . 2 6 4. Mail Net - - 7 5. Computerisation of Registration Delivery Work - - 1 6. Computerisation of Head Record Offic~s - - 1 16 116 '1'c;r ~ 17 3.16 Modernisation of Mail Of:fi es aims at providing vehicles. To ensure effective control over field belt er equipment and atmosphere of work in the Mail activities, Department also maintain and operate its ornces. own staff cars and inspection vehicles. The MMS 3.17 Computerisation of Registration Sorting aims organisation ensures the maintenance, operations and at speedier handling of registered articles and helter administrations in respect of mail motor vehicles as response in case of complaint enquiries. well as inspection vehicles and staff cars of the Department of Posts. 5. 18 Tl1e Transit Mail Offices. especially at the airports in big cities. are crucial stages in transmission 3.22 On March 31, 1998 the strength of departmental of mail. As a pilot project. the Department took up vehicles was 1584 vehicles (including operation fleet compu terisation of Airport TMO work at Delhi and of 1106 MMS vehicles, 45 l inspection vehicles and Mumbai during 1996-97. During 1997-98, 6 more 27 staff cars). TMOs have been computerised. The overall plan is 3.23 17 of the MMS stations have full-fledged to establisl1 a connectivity between these different workshop facilities for undertaking major repairs and stages. so that data about an article keyed in once maintenance jobs. · do~s not have to be keyed in again. 3.24 During 1997-98, the MMS vehicles covered MATERIAL MANAGEMENT 2.34 crore kms for conveying mails which is 9 lakhs kms more than the previous year. Total expenditure 3.19 Material Management Division of the of Rs. 32.92 crores was incurred on MMS in Directorate is entrusted with the responsibility of 1997-98. pnx.:uring. monitoring & supplying of quality materials, forms and equipments required for the day to day 3.25 Besides taking number of steps for optimum ). functioning of the vast Postal Network, throughout utilisation of MMS fleet, 8 new additional vehicles the cou ntry. A large variety of materials of different were purchased and 42 MMS vehicles were replaced types and sizes like postal bags. letter boxes, uniform to cope with the requirement of increasing volume it em. paper and other infrastructural equipment is of mails and area of operation. either procured and supplied directly by Material 3.26 During the year under report, 74 new vehicles Management Division or through the agencies of (in replacement of 65 inspection vehicles, 8 staff cars Directorate General of Supply and Disposal. The and one new inspection vehicle) were also purchased feeuing to post offices is done through 46 Postal Store and provided to Circle/Region/Divisional heads for Depots (PSDs) and 5 Regional Form Depots (RFDs). effective control over the field units. ·n1ese Depots work under the administrative control or Heads or Postal Circles where they are located. PHILATELY Apart from these Depots, there is a Postal Printing 3.27 Philately continued to be an important activity Press at Bhubaneswar. giving an opportunity to the Department to associate 3.20 for providing better in-house facilities, with the commencement of several significant national machinery and equipment is supplied PSDs/RFDs, and international events. During the period from and for the purpose of up-gradation of technology; 1.4.97 to 31.3.98, forty-eight (48) commemorative/ to ensure better efficiency, accuracy and inventory special postage stamps have been issued. control, computerisation and networking of 46 Postal 3.28 To commemorate the 50th anniversary of India's Store Depots has been undertaken. Independence, the Department of Posts issued a special commemorative stamp on "lndia's Struggle MAIL MOTOR SERVICE (MMS) for Freedom - three INA Stalwarts" Shah Nawaz 3.21 For ensuring reliable and speedy conveyance Khan, P.K. Sahgal, G.S. Dhillon. This stamp was of mails wi thin large cities, and major towns, the made available on 15th August 1997 through all Department operates its own fleet of mail motor district headquarters in the country. Stamps were also 18 WP-~ vITTl ~ TfC! ~~~t ~ qx 3Rq:; ~-~ vITTT ~~I \1Rill c6 c;fflfT~, (i) 3fl ~. qCffi 97 1 19 issued on other freedom fighters who worked for the were displayed in all philatelic bureaux and counters country's Independence. all over the country from 15th August 1997 for the 3.29 Indepex 97 - World Philatelic Exhibition was benefit of the public, especially to inspire the young organised at New Delhi during 15.12.97 to 22.12.97 generation. These exhibits were also displayed in as the Department's homage to 50th Anniversary of Russia, Berne & Mexico. Independence. To herald the exhibition, sets of. 3.32 To commemorate the 50th anniversary of stamps on India's cultural and geographical heritage Mahatma Gandhi's martyrdom, the Department issued and bio-diversity and on Post Office theme were a set of four stamps, with one design. Other highlights released. of the calendar of issues of commemorative/special 3.30 Items of postal stationery, i.e. postcard, stamps were the stamps on Birbal Sahni Institute of envelope. registered envelope, inland letter card and Palaeobotany, Lucknow in September 1997, Indian aerogram issued from 15.8.97 carried the inscriptioin Medicinal Plants in October 1997 and 50th Anniversary "50th anniversary of India's Independence" in English of Declaration of Human Rights in March 1998. and Hindi. In addition, 10 lakh pieces each of the 3.33 Philately sale is carried out all over the country five items of postal stationery were printed with the through 52 Philatelic Bureaux and 199 Philatelic multicolour logo of 50th anniversary and distributed Counters. all over the country. 3.34 The following Circle/State Level Exhibitions 3.31 Since 1947, the Department ofPosts has issued were held during the period : a large number of postage stamps on the theme of (i) ORIPEX '97 Cuttack 27.6.97 to 29.6.97 freedom struggle and related subjects. These stamps (ii) MAPEX '97 Indore 22.8.97 to 24.8.97 20 y ---+ """' ~ ~ ~ t ~I ~ :[~ ~ ffi ~ ~ ~ i ~ ~ ~ [ ~ii g, ~ ~ ~ _t;r % ~ ~ .i . ~ i .. - ~ l ~ w i . i ~ .- ~ 1'r 1J ~ ~ . w 19 ~ i j '~ I ! i t ~ g 't;; 1'' - ~ - g g '1ii ~ ·~ ~ ~ !' ~ ii 1 IN ~ ! ~i. JI j j l~t!j~ % i L fB' r~'"~ ~ ' ! i . ~ ' I& !' ! ~ I& ~ t: "" I& · ~ ~ 1 ~ 1 I& . - 1 ~!ili 1 1 1tr~ g 1: : 1 11 u~f ff~ j1H~· ! g jJ1~t i *- !' "'~*1Swrs~ tJJI § rst~ i 1 ~1 ~ 1 ! 1g 1; I* J:?t~!! 1tr t!,,. j ~it_ t-1~ i J 1tr - ii!I&1! ~: ~ ~: 11!i ~ ~~ _i ~·i ~i ~ l ~I ~ · ~ ~ i ~ t ~ I q! f! ! ! $ 1_ & ·- e· ~ ;!1~1~1& c;; ~ ~ ~'i1&! ~1511= Chapter 4 BUSINESS DEVELOPMENT ACTIVITIES 4.1 Business Development Directorate was set up post, Business Post and Corporate Publicity, as it is on 1.2.96 to design, monitor, develop and market on them that these products are primarily targeted. value-added premium products of the Department of 4.4 With this end in view, the Business Development Posts. This Directorate completed its first anniversary Directorate arranged two separate workshops, one for on 1.2.97. The main responsibility of the Business the Directors of Postal Services (Additional GMs) of Development Directorate is to ensure focused the metro cities ahd the other for the -Circles who management of value added services. The Directorate give us the remaining business. The Directorate also is responsible for : organised seminars on premium products for - The administration, expansion and promotion managerial-level personnel. These seminars were held of the existing value added service; at the Postal Staff College, India. - Planning and introduction of new value 4.5 The marketing strategy adopted basically was added products and services; to reach out to the customer (a) through the direct - Evolution procedures, regulations and marketing method and (b) through the conventional guidelines for their retailing and networking; means. - Market study, market testing and product improvement; 4.6 The direct marketing method meant the following: - Evolving market strategies, alliances and cooperation; - Customers' meet is held in very circle with regular periodicity by the Head of the - Organising and sponsoring business training Circle/Head of the Region, as an interface for personnel; with prospective and existing customers. - Monitoring and review of growth of value - Direct mail is sent out from the Directorate added products and services; as well as from the Head of the Circle. to - Exploring the scope of commercial utilisation likely customers. of idle resources of the Department. - Tele marketing is done by marketing 4.2 The Business Development Directorate is executives at the field level to canvass responsible for the marketing of the following business. customised value added products Personal visits are paid to the premises of (a) Speed Post potential and existing customers by marketing (b) Business Post executives. (c) Corporate publicity 4.7 To generate awareness as well as a recall of (d) Satellite Post its products, through the electroriJc _as well as print (e) Express Post media in a sustained manner, Business Development Directorate had campaigns on Doordarshan as well Marketing Strategy as in the print media. 4.3 Business Development Directorate has designed Product Development during the last two years marketing strategies to retain household segments of business and to focus on 4.8 The national network of Speed Post now corporate segments. A customised marketing strategy extends to 78 stations with opening of three new . was adopted to position the various products, so that stations at Ajmer, Rajkot and Hubli during 1997-98 . the corporate houses who comprise a very large Speed Post also provided a customised solution to proportion of clientele, are motivated to use speed various organisation. The revenue increased in speed 22 fclJ 4.9 ¢ 1'<4l~C: ~ rmc;Af cITT "¢11 3fix ~ m cfi ~ -m-ITtr"l" cfi ~ ~ ~3ll cfi ~ m-gcp 4.11 ¢C ~ ~4 ~ fctCJ>ffi CJ>llfCJ>Cill q ~ \:3tq IG: ~ 1996-97 l{ ~ . 1997-98 l{ ~ ~ m llTR 69.95 ~ 77.95 ~ 11.44% ~ tIT"fC 3.57~ 20 :21 ~ 466.11 % ~ llTR 3.40 ~ 5.04 ~ - 48 .23 % 'Cf)'('[ 77.40 ~ 103.15 ~ 33 .27% "' . 23 post rrom Rs. 69.95 crores in 1996-97 to Rs. 77.95 handling of complaints/claim and after sales services crores in 1997-98. of Speed Post articles. 4.9 To enable the corporate customers to outsource · Mechanisation of Delivery their pre-mailing operations, a new product called 4.12 To rationalise and customise delivery Mass Mailing (Business Post) was introduced from arrangement for Speed Post articles and other premium 1.1.97 in the cities. of Delhi, Mumbai, Calcutta, products delivery network was recognised and delivery Chennai. Hyderabad, Bangalore, Ahmedabad and through nodal offices has been arranged in most Pune. 'lllis product takes care of insertion, enveloping, metro centres. franking and addressing of articles to be posted/ booked. To enable those customers who want to 4.13 To effectively operationalise nodal delivery outsource only one or more activity, separate tariffs concept 90 mopeds have been supplied to some of for collection, Insertion, Franking, Gumming and the circles. special handling have been prescribed. Rationalisation of Speed Post Tariff Computerisation of Speed Post Operations 4.14 To provide a concessional rate for the article weighing upto 50 gms and meant for station within 4. l () Tb reduce and systematise operations at the 200 km., a separate distance/weight slab was Speed Post Booking and Delivery Offices as well as reintroduced and a revised tariff for such articles was the Speed Post Concentration Centres., a Track and prescribed w.e.f. 1.7.97. The tariff of these articles Trace System was installed in 8 Metro Centres and after this revision would cost a customer Rs. 20/-. 60 important Booking and Delivery Offices were hrought under tllis system. Revenue Growth 4.1 1 Computerisation has rationalised and simplified 4.15 A comparative analysis of revenue generated the process relating to storage of work papers, in 1997-98 is as given in Table 4. , TABLE 4 PRODUCT-WISE REVENl)E GROWTH OF BUSINESS DEVELOPMENT ACTIVITIBS Product Revenue in 1996-97 Revenue in 1997-98 % of Increase Speed Post . 69.95 crores 77.95 crores 11.44% Business Post 3.57 crores 20.21 crores 466.11% Corp. Puhlicity 3.50 crores 4.27 crores 22.00% Express Post 34.51 lakhs 66.75 lakhs 93.42% Satellite Post 3.40 lakhs ·5.04 Iakhs 48.23% Total · 77 .40 crores 103. 15 crores 33.27% 24 Cll ii ti I~ fcl Cf> I ti cff Cf> Ilf Cf> cl 141 "Cf>"T \3NIGCll~ ~l\J1'M fct1il\J1~ (1997-98) (~fd}lld) 0.1% D ~ -cITTc D ~ -cITTc ~c q~R-ltl D ~~ -cITTc Iii ~ -cITTc 25 PRODUCTWISE REVENUE SEGMENTATION OF BUSINESS DEVELOPMENT ACTIVITIES (1997-98) (PERCENTAGE) 0.1% 75.6% 0 Speed Post 0 Business Post • Corp. Publicity 0 Express Post 0 Satellite Post 31'<2lm 5 3ia- 5.1 'l1ffil q?f fWcl * ~ mm=Flt * ~ -q ~ 5.5 +mo~ 'C!ftnn ~ ~ ~ ('C!.-clt -clt.'!:), vTI ~ ~uf x{l..lH ~I 'l1ffil 1874 ll ~ W'1ClflC1 ~ 'C!ftnn ~ ITT cB- 26 ~ ctr ~ t cB- l1fl1C1'l il ~ ~ cB" ~ ~ fi mlfff t "C1lfcl. '161frl~~ICfi, W'1ClflC1 ~ 54 'l1ffil ~ ~ ~ ~ mtfelUT ~ ('C!.-clt-clt.il. ~. 3iaxf 1~f1'11 ~ . 6Fl I ~) cB- ~~ fi ~ ~ . ~. 'C!ftnn ~ ~ mtfelUT ~twr l1fl1C1'l GX ~ ctr TTt I ~ ('C! . -clt.-clt.il . ~.) ~CITTCP (~\S) I 27 Chapter 5 INTERNATIONAL RELATIONS 5. l India has an important place in the fraternity 5.5 India also plays a meaningful role in the affairs or the postal administrations of the world. India is of the Asian Pacific Postal Union (APPU), a Union one or tl1e earliest members of the Universal Postal or 26 countries of the Asian and the Pacific region. Union (UPU). established in 1874. In 1948, the UPU With a view to improve relations with its immediate became a specialised agency of the United Nations neighbours, India also takes active interest in the ror Llssisting its 189 member countries in improving Technical Committee on Communications (TCC) of and developing their postal services. The Unhrersal the South Asian Association for the Regional Postal CtJngrcss, is composed of representatives of Cooperation (SAJ\RC). The SAARC, which comprises all mcrnhcr countries. It meets every five years to lay of 7 countries including India. was set up for regional down poiicy guidelines for postal legislation and cooperation in the South Asian Region. The 5th development strategies. In order to make the union meeting of the SAARC Technical Committee on Communications (TCC) was held at Islamabad. India more tlcxible and responsive to the changes in the participated in the meeting held on 11th and 12th postal services. the 21st Universal Congress, held in April 1997, where issues regarding promotion and co Seoul in 1994. created two new elective Councils, the operation in the field of Posts and Telecommurucations Council or Administration (CA) and the Postal in the region were discussed. Orcratiuns Council (POC). The POC is responsible ror operational, commercial, technical and economic 5.6 An agreement on co-operation in the fields or Posts and Telecommunications between India & matters concerning the pmtal service. through its 9 Belarus was signed at New Delhi in September 1997. committees. A MOU on postal co-operation between the Postal 5.1 India's contribution to the UPU found Administration of India and France was prepared and recognition in its election to both the Councils at the signed at Paris in January 1998. Sci 1ul Congress. India also became the Chairman of 5.7 A training programme entitled "Executive the hnance Commitlee of the Council of Development Programme" was organised at the Postal Administration. The finance committee is responsible Staff College of India, Ghaziabad, for two weeks in ror consideration and approval of the Union Budget March 1998 under the scheme of assistance in kind and linancing the priority activities of the Union. to the Universal Postal Union (UPU). Fellowships India is also ex-orticio member or the remaining five were granted by India to various overseas participants cnmmiltees or the CA and the nine Committees of from the least developed countries viz. Bhutan, tl1c POC and has also been nominated to various Mozambique, Nepal, Tanzania .and Zambia. A working panics formed under these committees. Workshop on "Postal Business Development" was also organised at the Postal Staff College of India, 5.~ India played an active role in the Annual in March 1998 under the SAARC Technical Session or Postal Operations Council which was held Cooperations Committee Calendar of Activities for during 21st April to 2nd May 1997 and also in the the year 1997-98. Annual Session or Council of Administration held 5.8 A number of important dignitaries visited India during 15th October to 24th October 1997. The during 1997-98. The visitors included :- Annual Sessions were held at Berne, Switzerland. (i) Mr. Thomas E. Leavey, Director General, 5.4 India attended the Government Board meeting International Bureau of Universal Postal or the Asian Pacific Postal Training Centre (APPTC) Union, Berne. and the Executive Council (EC) meeting of the Asian (ii) Mr. B. Boutenko, First Vice-Minister of Pacilic Postal Union (APPU) held at Ho Chi Minh Communications, Russia and also Chairman City (Vietnam) from 22nd September to 29th of the Postal Operations Council of UPU. Scrtcrnhcr. 1997. Matters relating to various aspects (iii) Ms. Joan Coulter, Director, Asian Pacific or the development or postal services in the region Postal Training Centre (APPTC), Bangkok were discussed. (Thailand). 28 (iv) -'>ft cfi.it mR, ~. ~~ XTITc1 ~. ~c ~ ~~ qftmq fut;:( I (v) -'>ft -qr_~ cg~. '1tjl·'1 cf; m flC'ili?Cfil'< \JfCPIBf 150 - 31JC[qJ (~;sl ~~ I'll ) I ,...... _ \JflClCl? (vi) -'>ft ~ ~ . >f6itr ~ "ffm 'i!3_ 1f.i~~ICfl , • i JOO - ~~ ; Clm ...... (vii) ~ ~ ~. ~trCP (~)~~I 50 - 3ieNJ~ll ~ ~ i 0 3iaxi~ll t~.~ . 1994-95 1995-96 199,6-97 1997-98 5.9 CJ1f 1997-98 cf; G'RR 3iaxl"S::1 \i'l1 'l-qr·'1 om ~- flRlci1C'1 29 (iY) Mr. K.T. Fisher. Director. International Royal Mail. Great Britain. FOREIGN SURFACE PARCEL TRAFFIC (v) Mr. P.A. Qureslli. Regional Adviser of the Inward Q 150- Universal Postal Union. Jakarta (Indonesia). z • Outward (vi) Mr. Meghraj Gurung. Managing Director and en< ;:i Director General of Bhutan Post: and 0 100 - ::c r (vii) Mr. Gem Tshering. General Manager c (Operations) of Bhutan Post. ...J w 50 - u INTERNATIONAL MAIL SERVICE 0:: :: 0 International EMS 100-1-95 1095-96 1996-97 1997-98 5.9 International EMS was introduced for nine more countries during the year 1997-98. These countries are Mongolia. Nepal. Botswana. Cayman TABLE 5 Island. Namibia, Poland and Tanzania. With this. the FOREIGN SURFACE PARCEL TRAFFIC Inrernational EMS Network now extends to 89 Year Inward Outward countries. 5. !() Surface Air Lifted (SAL) Mail Service for 1994-95 142244 56356 parcels was extended to seven more countries during tllis period with effect from 15.10.97. The seven 1995-96 89404 47433 countries are Egypt. Malaysia, Mauritius, Netherlands. 1996-97 8582::1 49821 Saudi Arabia. Seychelles and U.A.E. With this the SAL network now extends to 12 countries. The SAL 1997-98 58043 45341 service expedites the surface mails because in this service the mails are given air transmission between the countries. FOREIGN AIR PARCEL TRAFFIC 5.11 One way International Business Reply Service Inward Q 150 - (IBRS) commenced during the year. The purpose of z • Outw:ml the IBRS is to enable authorised senders to prepay en< ;:i in advance reply items posted by their respondents 0 ::c residing abroad. The service is meant basically for c business houses. IBRS makes it easy for the companies en ...J overseas and customers/correspondents to respond to t...i u their mailings at no cost to them. 0:: :: 0 5.12 The 15th SAARC Letter Writing Competition 1994-95 1995-96 1996-97 1997-98 was conducted on 10.8.1997. A total of 670 participants took part in this competition. The 27th UPU Letter Writing Competition was also conducted on 15 .1.1998 TABLE 6 in which 2777 students participated. The purpose of FOREIGN AIR PARCEL TRAFFIC the Letter Wrting Competitions conducted by UPU Year Inward Outward and SAARC Secretariat for Young People is to develop their faculty in composition and the subtley 1994-95 111506 65734 of their thought and to contribute to the strengthening 1995-96 140887 62770 of international fri endship. 1996-97 139827 45929 5.13 The traffic figures of both foreign Surface 1997-98 107200 35859 Parcels and Air Parcel Traffic are as under : 30 50 - 400000 ..-... 40 ~ 300000 @, i 200000 ~ 100000 () 0--L--- 1994-95 1995-96 1996-97 1997-98 1995 1996 1997 . ~7 ~8 ~ . X'fi./~.311. ~ - c;rmr fflun. 3id'tf~q ~ tITT=c - t~-~- qlf 3lTCfCl? \1ffClCP 1994-95 39.72 22.8 1 1995 318950 375282 i995-9.6 35.69 24.67 1996 290868 331528 1996-97 38.98 23 .68 1997 301408 383537 1997-98 37.56 25.35 ~9 5. 14 qrf 1997-98 ct <:'RR 31]qq) 3tTx vnqcp ctT ~ ~ lAl31Rf~ (1997-98) ct1 wi:rn: 1.07,200 Cf211 35,859 :>.ft I i::rffiC1T ~ ~ ~ ~ (000~ .) ~ ct <:'RR 31]qq) ~ i::rffic;IT ctT ~ 58,043 (f2fl vncr .ft I~~~ 31]qq) 60993 207992 B tTCctT ~ ~ tm 5.15 ~00 31h \IfTCf TT1{l 53.57 ~ v-.:n'i cr211 1995 -96 ct 3.96 >r~m ctT CJi'%" ~ cr211 1996 ctT ~ B vncr TT1{l 32.86 ~ ~ ctT gc;AT B 3iaxf"S[lll ~ B 1997 B 15.68 >r~ ctT ~~~I ~· LfX ~qr:[ 28.76 ~ ~ >TT1{l fcnil' I 31 LC/AO MAILS INTERNATIONAL SPEED POST - EMS Inward Inward 50 - • Outw~ml Outward 400000 40 - 0 rJJ 300000 ~ .J 30 - ~ rJJ u 200000 r ~ 20 - ~ <: .J c:: 10 - 100000 0 0 1994-95 1995-96 1996-97 1997-98 I ()9.'i 1()% 1997 TABLE 7 TABLE 8 LC/AO MAILS - IN LAKHS Kg. INTERNATIONAL SPEED POST - EMS Year Inward Outward Year Inward Outward 1994-95 39.72 22.81 1995 318950 375282 1995-96 35.69 24.67 1996 290868 331528 1996-97 38.98 23.68 1997 301408 383537 1997-98 37.56 25.35 , TABLE 9 FOREIGN MONEY ORDERS (1997-98) 5.14 During the year 1997-98, the number of inward Nos. Value (Rs. 000) and outward Air Parcels were 1,07,200 and 35,859 respectively. During the same period, the number of Inward 60993 207992 inward surface parcels were 58,043 and the outward 6038 surface parcels were 45.341. There is a declining Outward 8373 trend noticeable in the foreign parcel segment. This is a world-wide experience of postal adminis trations. 5.16 During the year 1997-98, foreign money orders of the value of Rs. 20. 79 crores were received 5. 15 On the other hand. the outward LC/ AO traffic as compared to Rs. 20.20 crores received in the has shown an increase of 7% in the year 1997-98 1996-97. The outward foreign money order for Nepal over the total outward traffic of 1996-97. Similarly, and Bhutan were to the value of Rs. 60.38 lakhs. tl1ere Irns been increase in International Speed Post EMS in both outward and inward traffic. There was 5.17 The Department received Rs. 28.76 crores on an increase of 3.95% over the previous year's traffic account of terminal dues, transit charges, etc. on in Inward lniernatil)nal Speed Post traffic and 15.68% international mail operations compared to Rs. 53.57 increase in out ward traffic in the 1997 compared to crores received in the year 1996-97 and Rs. 32.86 1996. crores in the year 1995-96. 32 -r 'i ~ ~~~ ~f,fg~~ ~£:" ,ft~Sr&'l&~~ i&~~~~W~~i&~[~~ ~rg ~1&~-wg ~~1&~4i&~1~~ ~~~$~ 15 ~r&~r5t1&{f ;:~ r&i)~~~ ~~~~i~1!"" ~!~1&1S~>lc&~ir],fg; .i ! i I~ :: ~ ~ ~ i 1S ; ~ ~ ~ ~ ~ ! ! i ri ~ ~ tr. "' i ~ ~ 4V &" ~ ~ ~ 1'W 'W ~ i 'W ·~ re: 1f. ! ~ ~ I 1Ji gr&~r~_ 1&~$'~:~i!!i ;~1&: ~!~~~~: I~~ !~~ ~f.l~t~ ~;;~u~~i~ ,f~il!r.f.~J\'f~lt . ~ i rt 1& ~ ~ l [ ~ ·~- 1'W ~ ~ -w ~ i2 ~ ~ ~ %]_ ~ ~ ! ~ )~ ~ ~ ~ )~ ~ ~ ~ ~ ~ f; ~ ~ ~ I ! ~ ~ ! ~ j 1; .; 1S ~ ~ ~ ~ 1& ~ ,fr i Jl ~ : t i l" Ii'~ ~ ~~ ~1 ~ ~ ~ ~1..- 1<~1L"' ~~iii I ~"" 1 ! ~"" ~ t ~: - IO !i~~ ~ :;i~~f~i ~uiti~i .. i ~t1Sf1wliii~'""~i M M i ~ ~ r5 ~ ~ ~ ~ &" ~ ~ ! ~ 1& ~ E; .~ J£ . ~ ~ ii= ~ ·~ -w ~ 'W ~ ~ I >,jW ~ 1& ~ l ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ·~ '!& i ~ ~!~ W~t ~l r; ~t~fg;i~!t ~1&~~11&~ ~ [i j r. ~ ,t: ~ _ ~ ~· !a!4 lwf!'J ~i ~~ii~ t ! ~ 1§ ~ io ~ ~ ; ~ ~ i 1& ~ a! 1 ,, : i _ ~ I ~ ~ ~ :· q 4iCi re: '!& ~ ~ - ~ t 1iD . '!& . ~ ~ 1& ~ . & ~ ~ -~ r& -w tn ~ ~~ ! ~~i *° ~ 1'1&0\ 1&~'!& ~ ~ ~ . ~ 1& '§ ~ '!& i ~ ~ ·~ ~ -~ f ~ ~ ~ ~ ~ . i 1&i! ~ wl~ ~ ;~ b1 ~~1& ~i i10;a! tii [!~~ : ~ ~~ ~ ~ s N !li~1;Jf1& i ~. 1& 1~ ~i~ l -c ~ 34 'r 'i ~ 1S ! t111 ~ Ii ~i~; ! ! f' ~ 1i ! : t ! "'i ! ~H !! t ~ ~ I ~,,, 1§1~: ~a ~.,,ii 1& t ~ ~ ! t u I ~ t fh n w~ii ~ i ~-~i1wr·~~r:'~~~ h~jj;r~ 1S! 1r>~ t!~ht1& I ! ~i!t!~iii~~iij15 ~f!i!i !~!~i! ili~!~I I "' ~ i l q ~W f i ~ i ~ fl; ~ ~) ~ P 1: ~ ~ l g . [ ., ~ ,, .;;; 1 Ii1& ~ l.;;; 15 1 ? ~ d ! ~ ~ t; ~ · ii: .,, t :1S ! i 15 ~ ~f¥;1'AW~~1i~1&1E~-w~~- : ~~'AW!~ 36 7.1 ~C1lt\l ~ ~~ ~ m ct ~ ~ - ~ \ifl1T m\J1"fl - I crrt. 2 crrt. 3 crrt 3fix 5 crrt ~m ~ - m~ ~ ~ 'l1TW ct lJrtjtur ~ ii. ~ ~ ctr - 11Tfficn ~ ~ ~rC'Rl Cl>T i:rr~ m cfi fffi; ~ ~ \3~ \!O\l ..f1 l1 1i~ frr~ %I ~ m ~cn ~ cfi ~ fcrnic;f - ~ ~ f.iftt ~ . ~ cfi l'fltlfl1 ~ Cf>Tll -~~~ - ~~~ . 1992 'I ~10 . ~ ~ (~ ~cn) 5.79.64.932 766664 3Wfflf \ifl1T ~ 3.83.99,036 926151 ' ~ \ifl1T ~ 16.76J20 383927 llTfucn ~ ~ ~ 47..40.248 1390298 ~ ~ ~ 1992 5.84.724 87875 ~ ~ f.iftt ~ 9.24J41 241599 ~ ~~ ~-;:r cfi Wx LR lJrtjTur e'f:TI ii ~ ~ illTJl cf> CWl cf> fffi/ crrt 199 5 Tl lJfBTur ~ ~ "ffi"~ . Rm1fclti1 C"l~'i. x1~~l1cpa ~. lfRC1 "fRCPR cf>~ 7.5 243.95 ~ ~ ~ 37 Chapter 7 AGENCY FUNCTIONS Saving Bank - Recurring Deposit Scheme 7 .1 Apart from providing basic postal facilities, the - Time Deposit Scheme : 1 Year, 2 Years, 3 . postal network, specially in .rural India, has played Years and· 5 Years a key role in encouraging the growth of small savings. - Monthly Income Scheme The Post Office Savings Bank operates- through the wide network of post offices. The Department of - Public Provident Fund Scheme Posts manages the work of Post Office Saving - Indira Vikas Patra Scheme Schemes on behalf of the Ministry of Finance. - Kisan Vikas Patra Scheme 7. 2 The following schemes are offered by the Department on behalf of Ministry of Finance - National Savings Certificate - Saving Account Scheme - National Savings Schemes, 1992. TABLE 10 SAVING SCHEMES : BUSINESS PROFILE (AS ON 31.3.98) Name of Saving Scheme No. of Accounts Total Amount (in lakhs of Rupees) Saving Account (SB) 5, 79,64,932 7,66,664 R.D. Accounts 3,83,99,036 9,26,151 T.D. Accounts 16,76,320 3,83,927 MIS Accounts 47,40,248 13,90,298 NSS 1992 5,84,724 87,875 PPF 9,24,341 2,41,599 Postal Life Insurance Life Insurance Scheme was introduced in 1995 for the benefit of people living in the rural areas. 7.3 Postal Life Insurance (PLI), introduced in 1884, is one of the oldest welfare scheme for the 7.4 For the financial year 1997-98, total business Government employees. The scheme was initially of 23,25,690 policies for the sum assured of Rs. meant only for the postal .employees. Today it caters 7065.37 crores was procured for PLI. This is against not only employees of the Central and the State 22,54,897 new policies under written for a sum Governments, but also to Armed Forces personnel, assured of Rs. 6215.81 crores in the previous year employees of the local bodies, government aided (1996-97). • educational institutions, universities, nationalised banks, many autonomous and financial institutions of 7.5 PLI schemes were extended to rural areas on the Government of India and Central and State Public 24.03.95. The business generated so far has been Undertakings. In a major innovation, Rural Postal given in Table 11. 38 r I ~11 ~ uftq.f ~ ~ ~ ~ fcl;m Tfm feror;M ~ q1~fftlli tftfirn ~ (~ 'Q. -ij) 1995-96 2,32,494 611.05 1996-97 1,66,019 458.77 1997-98 1,17,766 362.20 ,.. 7.6 ~ ~ ~ ~ ~ ~ ~ ~ Pl"i~ftict ~~I~ ctr~ WW{f ITT~~/~ qcm ctr q1~fftq) ctr ~m ~ ~ ~ :- ~ 39 , TABLE 11 BUSINESS GENERATED IN PLI SCHEMES Year Policies Sum assured (in crores of Rupees) 1995-96 2,32,494 611.0.'i 1996-97 1,66,019 458.77 1997-98 1,17,766 162.20 7.6 PU and Rural PU offer the following types a maximum sum assured or Rs . ~ lakhs hy those who of polici'es :- are between 21 and 4.'i years or age. 'Jhe sum assured - Whole Life Assurance alongwith accrued honus is payahlc to nominee/legal heir at the end or the term. - Endowment Assurance 7.8 A special . plan entitled " l 0 year RPLI Plan" - Anticipated Endowment Assurance of 15 years has been designed specially ror persons living in rural and 20 years areas. Its highlights arc :- - Convertible whole Life Assurance (i) In case or natural calamities: the insurant - Yugal Suraksha need not pay the due prcmia for one year: 7. 7 "Yuga! Suraksha" is a new scheme under (ii) After one year the arrears of premia can he Postal Life Insurance, introduced with effect from paid without interest: and 1.8.97. Yuga! Suraksha provides insurance cover to the insurant and his/her spouse on payment of a single (iii) The policy docs not lapse for one year in case premium. Under this scheme, policy can be taken for of non-payment or due premia. 40 8.1 ~ q1f CJ)T ~ (~~-ii) ~ 1996-97 1997-98 ~ qlf ~ ~ ~ ~ . (+)/ q;-4t (-) ~ ~ - ~ ctT f ~ cfi ~ 'I{ ~Rl ~-~ 297.80 40732 37 114T~ ~ ~ 41~ 3TTtx ~ -qx ~ 189.33 204.32 8'k ~ mfW:rT 70.47 82.10 17~ · ~ 1214.62 1566.52 29'k· , 'Ul ~ mITT1'l 165.57 22.'i.79 36% ~ 2035.18 2462.47 21% ~m ~ 118.18 149.32 26{'k ~ 663.28 760.34 I .'i lk· ~ ~ 'Ul 'ETC1ii : q '(~ 4 i 1064.44 1037.97 (-) 2% f.1cR;f 'Ul 41 Chapter 8 FINANCE 8. I The net working expenses of the year was From the year 1996-97 onwards the Department Rs. 2559.95 crore against the previous year's has been able to keep the working expenses expenditure or Rs. 1917.88 crore (i.e. an increase of within the ceilings approved by Ministry of about 33q,). The increase was mainly due to implemen Finance through strict budgetary control and close tation of 5th Pay Commission's recommendations. monitoring. r ..., TABLE 12 REVENUE AND EXPENDITURE (FOR THE YEAR 1997-98) (Rs. in crore) Particulars 1996-97 1997-98 %age increase (+)/ decrease(- ) ovei- previous year REVENUE Sale of Stamps 657.02 872.78 33% Postage realised in Cash 297.80 407.32 37% Commission on Money Orders & Indian Postal Orders etc. 189.33 204.32 8% Other Receipts 70.47 82.10 17% TOTAL 1214.62 1566.52 29% EXPENDITURE General Administration 165.57 225.79 36% Operation 2035.18 2462.47 21% Agency Services 118.18 149.32 26% Others 663.28 760.34 15% TOTAL GROSS EXPENDITURE 2982.32 3597.92 21% Less: Recoveries 1064.44 1037.97 H 2% NET EXPENDITURE 1917.88 2559.95 33% 42 8.2 fcllTflT ctr 31m .... ~13 1997-98 -q ~~ ~3'1 * ~~ -q q,1liq,1;ft cim ~ • ( Sf>.~. ~~ 1996-97 1997-98 I. ~ ~ CJ) rrm 6["tl"(1' q:;f 907.l 969.67 2. ~ il~R 0.28 0.36 ' 3. ~ ~ 4. ~ q ~ 5. ~ ~ ~ 23 .37 38.50 6. ~-~c;q) ~ 0.82 0.79 . 7. ~ ~CJ) ~ cpp:l 0.73 0.00 8. ~ ~t& ~ 56.79 3.30 <). ~qn- ~-ffREf'<1 10. 3Rl 3.70 2.85 . cgC1" 1064.44 1037.97 s.3 q-q cfi mXR f 43 8. 2 The level of earnings of the Department is in trend of increasing deficit every year can be arrested the form of 'Recoveries' and 'Revenue' on year to by controlling working expenses and also by increasing year hasis. Tl1e item 'Recoveries' mentioned in Table the earnings of the Department. However, substantial l 2 ahove represents the amount of commission earned reduction in working expenses is not practicable as hy the Department for Agency Functions done on nearly 89% working expenses relating to salary, hehal r or other Departments and organisations and the pension etc. are in the form of committed liability ¥ I ·Revenue' is on account of sale of postal articles, and thus not controllable. Improvement can be commission on money orders and Indian Postal brought about only in the 'Revenue' receipts by Orders and receipts from other premium services. adequately increasing, tariff rates of postal articles, These have been on the lower side in comparison to remuneration on account of agency functions and also the working expenses incurred. This has resulted in by encouraging profit earning premium services such a gradual increase in deficit and corresponding as Speed Post, Express Parcel Service, Hybrid Mail hudgetary support from Ministry of Finance. The Service, Mass Mailing, Corporate Money Orders, etc. r TABLE 13 RECOVERY OF WORKING EXPENSES ON ACCOUNT OF AGENCY SERVICES IN 1997-98 (Rs. in crore) SI. No. Head of Account 1996-97 1997-98 I. Saving Bank & Saving Certificate 907.01 969.67 ~ 2. Military Pension 0.28 0.36 3. Payment of Coal Miner and EPF/Family Pension & Misc. Services 9.78 1.98 4. Payment of Railway Pension 11.22 6.00 5. Postal Life Insurance 23.37 38.50 6. Custom Duty realisation 0.82 0.79 7. Saving Bank pairing work 0.73 0.00 8. Mahila Samridhi Yojana 56.79 3.30 9. Telegraph Share of combined offices 50.74 14.52 10. Others 3.70 2.85 Total 1064.44 1037.97 8.3 The funds made available by the Ministry of Fifth Pay Commission Report, the overall saving was Finance for 'Working Expenses' and 'Capital Outlay' only Rs. 8.69 crores which was very nominal. during the year were fully and appropriately utilised This appreciable achievement could be made possible during the year. The surplus funds to the tune of Rs. by effective budgetary control and by monitoring 93.83 crores were surrendered in time to the Ministry progress of expenditure on month to month basis or Finance. Under voted Capital & Revenue Sections, despite uncertainty in requirement of funds due to (Table 14). 44 , ~14 1997-98 cf; ~ ~ ~ n~ iffl'O (~ ~ -il) Cll 5201 ~~ ~ 74.34 51.58 (-) 22.76 20.13 2.63 ~ 3752.02 3649.50 (-) 102.52 93.83 8.69 I ~~~ 827 .9 5 ~~ ~ if TflTI I ~ cf; 3IB \lCP f.'fClc;f ~ 84 ~ 1997-98 cf; ~ ~ qRfiqffi;q'j LR Cll ~15 '51q) mn3ll ~ cwm (~ -il) Wrni 1996-97 1997-98 (~afciul) "RJTRf ~ cwm ~ 1. 4l fC'. Cfi I\~ 2.20 0.15 2.72 0.25 2. ~ 4l fC'.CfiiJ 1.99 0.80 2.52 1.42 3. ~fTRn 4l fC'. Cfi I J - - 2.72 2.00 , 4. lP-1"-~ 2.27 0.75 2.84 0.96 5. -q?[ 2.63 2.12 3.14 3.22 6. ~ 23.47 24.65 27.50 29.91 7. -i:AT~ 18.13 17.80 24.26 15.82 8. tj 1.11~ Cfi "< 01 13.68 7.00 16.87 9.67 9 . #r11T 19.05 26.07 23 .68 41.90 . ~~ 10. ~ ~ 3f1x ~ tfcf>c: 3.52 2.04 4.88 2.70 11. ~ ~ 4.94 1.80 7.45 2.25 12. 3Rl" 4.95 1.46 6.43 2.08 45 TABLE 14 FUNDS SURRENDERED AND SAVINGS DURING 1997-98 (Rs. in crores) Nature of Expenditure Budget Est. including Actual Excess (+)/ Amount Savings Supplementary Grant Expenditure Saving (-) Surrendered 3201 Working 3677.68 3597.92 (-) 79.76 73.70 6.06 Expenses (Voted) 5201 Capital Outlay 74.34 51.58 (-) 22.76 20.13 2.63 Total 3752.02 3649.50 (-) 102.52 93.83 8.69 Capital Outlay net progressive fixed asset value upto the end of the year was Rs. 690.59 crores. 8.4 Tile expenditure on fixed assets in the year 1997-98 was Rs. 53. 76 crores. Of this, 35.84% was Cost of Services · on land and buildings and 64.16% on apparatus, 8.5 The cost and revenue of main services for the plants and others. The value of Capital on fixed assets year 1997-98 alongwith the position for the previous rose to Rs. 827.95 crores at the end of the year. The year are as shown against each service below : TABLE 15 COST OF SERVICES (IN RS.) 1996-97 1997-98 (Projection) Services Cost Revenue Cost Revenue 1. Post Card 2.20 0.15 2.72 0.25 2. Printed Post Card 1.99 0.80 2.52 1.42 3. Competition Post Card - - 2.72 2.00 4. Letter Card 2.27 0.75 2.84 0.96 5. Letter 2.63 2.12 3.14 3.22 6. Parcel 23.47 24.65 27.50 29.91 7. Money Order 18.13 17.80 24.26 15.82 8. Registration 13.68 7.00 16.87 9.67 9. Insurance 19.05 26.07 23.68 41.90 BOOK POST 10. Book pattern and sample packets 3.52 2.04 4.88 2.70 11. Printed books 4.94 1.80 7.45 2.25 12. Others 4.95 1.46 6.43 2.08 46 3l'i:Z!Tlt 9 lfAct "ffi:rr~ fcl CJ> I tt 9.1 ~ +ft ~ ctr ~ \RIB ¥. ~ llX 9.5 f!l'\Ten~ 3TCTftt ct ctTXR. Cl5l >rZTIB CITTcrr W %I~ ~tl (12:fl ~ Cll4illR4'i ~ 9.6 93.98 ~ 203 .98 (1qJ ~ ¢14Clll>fl fclcprn Cfll?iW11 ~ffill ct ~ 3ftx ~ ClllCJft IfriCll ~ 6fGR ct ~ ~ ~ 1TllT ~ +Tffif ct~~ ~l\J1 1 ~CJ? . ~ ~-~-~ 3ITT ~ . ~ ct ~ ~ C2lNCP >lftrelUT d\J11frilll . ~ . ~ 3th ~ ct ~rt ~ "it ~ ~ fcpm ~ I 'l'fTTT ~I ~afUT ~~ 3n~~ ~ 9.7 ~~ ct CJ?l4¢C'114'i ct ~ ct 3WIB 23 11Til ~ 27 1998 (1qJ ~ ~ fclcprn llX ~ (2> ~'TT. ~~ . itw. tt61-<1g-< 3ITT ~ ~ 9.8 ~ ~ *m ct ~ ~ "it OOT Ti ~ ~ >lftrelUT · ~ I >lftrelUT ID1{f fcnm ~ ~ fri""i ljfll'< ~ :- ~RTQ>~ (1 > ~ . ttT . ttT tt.m ~ .. ~ 47 Chapter 9 HUMAN RESOURCE DEVELOPMENT 9. I The strength of an organisation is dependent 9.5 During the period under review the college on its people. The Department with a strength of conducted 6 Induction and 9 Inservice courses. In all 6,04,257 personnel has a well developed training 283 officers participated in these courses. Also during infrastructure. Over the years, it has tried to follow this period 212 officers have been imparted training a policy of human resource development in consonance in computers. with the emphasis on introduction of technology in 9.6 An Executive Development Programme was postal operations. It has worked out an extensive organised from 9.3.98 to 20.3.98 with participation training programme, both on the job as well as of foreign officers from Mozambique, Tanzania, institutional, for upgradation of skills of the managers Zambia, Nepal and Bhutan, including officers from and operatives and enhance their professional India. knowledge. 9.7 A workshop on postal Business Development Training Infrastructure was organised under the programme of SAARC 9.2 The training infrastructure of the Department activities from 23rd March to 27th March 1998. consists of the following Training Institutes : Officers from Nepal, Maldives, Bangladesh, Pakistan and Sri Lanka attended the workshop, alongwith (I) Postal Staff College of India, Ghaziabad; and participants from India. (2) Regional Postal Training Centres at 9.8 Indian Postal Service officers trained abroad Darbhanga, Madurai, Mysore, Saharanpur and are as under : Vadodara. (1) APPTCM, Bangkok 12 Postal Staff College (2) SIDA, Sweden 9.3 The Postal Staff College of India at Ghaziabad (3) China 1 is the apex training institution catering to the training (4) JICA, Japan 2 needs of the managerial cadres of the Department. The primary objective of this college is to impart 9.9 The following heads of foreign postal induction as well as inservice training to the officers administrations and training institutions visited PSCI, of the Indian Postal Service and Postal Service Group Ghaziabad : 'B' with a view to : (i) Mr. H.E.M. Mimoun Aoujil, Secretary General - inculcate requisite knowledge, skills and of Ministry of .Posts and Telecom, Morocco attitude to enable them to make the Postal on 8.4.97. System effective and responsive to customers' (ii) Ms. Joan Coulter, Director, APPTC, Bangkok needs; on 15.4.97. - undertake and promote research in spheres of (iii) Mr. Meghraj Gurung, DG, Bhutan Post on management of the Postal Services; and 28.1.98. - build _up a Postal Data Bank and Regional Postal Training Centres Documentation Centres. 9.10 The main objectives of the Regional Postal 9.4 In addition, the college also organises workshops Training Centres are : on different aspects of the Postal Services at the behest of the Universal Postal Union and under the - To impart induction training to Inspectors agreement among SAARC countries for the benefit (Postal) and (RMS) and lime-scale Postal or omcers belonging to Foreign Postal Administrations. and Sorting Assistants; 48 - ~ ci ~ xil311icn1. q-i:l~e1cfll. ~e1cfll m ~3TIB ctt tj 2ft 1 ~ g' 49 - To impart Inservice refresher training to for award is made hy a Committee 01 senior officers Postal and Sorting Assistants, Supervisors. in the Department from nominations sent by the Inspectors. ASPOs. Postmasters, etc.: and various Circles. l)p to tl1e year 1997. the awards were given for ten categories covering Extra Departmental - To impart the slcill and knowledge required agents and Departmental personnel from Group A and to understand and operate computer hardware all categories of B. C and D. A new category (XI) and software systems relevant to the needs was introduced in 1998 for officials who have done + of the Department. outstanding team work in furtherance of an activity 9.11 A total number of 16,418 officials were sponsored by the Department. imparted training during the period from !st April, 9.13 Meghdoot Award carries a cash prize of Rs. 1997 to 31st March l 998 by the five Regional 51,000/- and a scroll. In case of the new category Training <:;:entres. A total of 3008 officials were introduced in 1998 the cash award of Rs. 51,000/ imparted training in computers. is distributed equally among team members, and Recognition of Higher Performance individual scrolls are given to each team member. 'll1e awards for the year 1997 and 1998 were distributed 9.12 Meghdoot Awards were introduced in the to 14 officials by Secretary (Posts) on 13th October Department of Posts in 1984 to reward employees of 1998 in a function organised at Postal Directorate. the Department for excellence in service and selection Delhi. 50 + ) • "i~ ~; HJ~t11 iJ[ ~i~: ~! !i!"ij§ i J ~ ~~i ~~l!~liw"";~ i'~ji~~ ~~~iii w !t p; 18- ~ ~~1§:l~c1 ~ t~ ~ liiG.l.1£1& i!=""' ~ ~1~~ ~~i 52 TfllT fcn ~ ~ ~ cpl mf1'rc;f 'PX fWn ~ I ft1"ff \STCf) ~ ~ ~ cf; 1'.!Ttllll -fl ~ ~ fcpm TfllT \ffiq)f ~ ~ 10.12 ~ ~ ~ cf; $(f >RR c5t \j'ff ~ ~ ~ Wn ~ (tjl.~ - ~~ - ) %I ~ ~ Wn q1fC1ffl ~ it 3lffil1cp 4R~lu'1"1 I cf> ~ ~ fcn"m TfllT ~ I ~ 10.13 ~ ~ ~/mifiur \Sfq) \Jflq;:r ~it~ cf; ~~it 6i3 ~ ~ Wn ~~'PX x% ~ I ~ ~ ~ ~ -f!crr it wfi1c;f ~ ~ ~ cnl' 53 administration. It was. therefore, considered appropriate Postal Life Insurance to enlist th.is active structure. The scheme through which th.is is done is the Panchayat San.char Sewa I 0.12 The various policies being offered under PU Yoj ana (PSSY). The PSSY is a new tier added to the have been given appropriate trade names for improving postal network where panchayats appoint a local their market ability. Accordingly, Suraksha is Trade youth having a minimum qualification of pass in the name given to Whole Life Assurance. Suvidha to i I 0th standard. as an agent of the panchayat in the Convertible Whole Life. Santosh to Endowment Panchayat San.char Sewa Kendras. Assurance and Sumangal to Anticipated Endowment Assurance. Similarly, in Rural PU, the respective l 0.8 The scheme has a great potential to provide policies have Gram as suffix before the Trade postal counter services to the rural areas in the names. The IO-year RPLI has Trade name of Gram cou~try where we are not able to open a post office. Priya. The scheme was launched in 1995 as a pilot project in 5 States. Presently 613 PSSKs are functioning in 10.13 The items of work involved in after-sales the country. An intensive drive has been undertaken servicing of PLI/RPLI have been taken up for during the last six months to popularise the PSSY. computerisation. A software for preparation of 111e Heads of Postal Circles liaised with Chief Schedule by HOs on computers and transmitting the Secretaries of the State Governments to enlist complete · same through floppies has also been developed. This cooperation by the later. Simultaneously, an exercise will enable posting by loading the information direct was started to approach the Gram Panchayats without on the system in the Circle office. Similarly ? a post office to indicate their willingness to introduce software for management information system (MIS) the scheme in their village. A very significant progress has also been developed which will help in monitoring, in the matter of opening of PSSKs is expected in the control and after sales service. The operative work near future. in t11e office of DPLI. Calcutta is also being Saving Bank computerised. I 0.9 The report of the Expert Group on Postal Accounts Remuneration to Department of Posts for the Operation 10.14 It was decided to transform the functioning of of Savings Bank in Post, in one of its recommendation the Postal Accounts Offices into a modern one by had suggested that the Department of Posts, at the latest and appropriate technology in order to ensure beginning of the each financial year, give a broad efficient, fast and accurate accounting of the outline of computerisation schemes/projects of savings Department of Posts during the 9th Plan Period in bank operation along with the estimated cost, to a phased manner. Accordingly, in the Annual Plan Ministry of Finance. After acceptance by DEA it be implemented by them. I 997-98, the work relating to monthly accounts compilation, G.P.F. & Pay bill in all the Postal 10.10 The issue was again taken up in the committee Accounts Offices including Book Section of the on Small Savings which was impressed upon the idea Directorate was taken up for computerisation. of funding of the computerisation projects of savings bank in post offices by Ministry ·of Finance as it is The Process to Amend the Indian Post Office Act an agency function on behalf of Ministry of Finance 1898 only. 10.15 It was decided to undertake review of the 10. l I In its recommendation and also in principle Indian Post Office Act which is 100 years old. A MOF has now agreed that Rs. 30 crore be given to committee was set up for carrying out a comprehensive Department of Posts for Computerisation of savings reviews of the Act keeping in view the .technological bank operation of all HOs in the country. developments and also tak.ing into account the 54 ~4>1R~'i ~ ~ ~ mTi ~ q:5t 2ft I ~ q:5t WIT~"~" cf> 140 ~ CJ?T ~ 1998 B ~ mTi, ~ ~ q:5T \JTI ffl 5 I "CJ?" B ~ FcPm 7T 55 recommendations made in the technology action plan strength and temporary down-gradation of STS posts submitted by the Prime Minister's National Task force to the extent of non-availability of regular STS on Information Technology and Software Development, officers, as many as 140 Postal Services Group 'B' the Committee submitted its report incorporating Officers were promoted to Group 'A' in July 1998. recommendations for amendments to the Indian Post 10.17 Also 12 JAG officers were promoted to SAG Office Act. The report of the Committee is under in August 1998 and 2 SAG officers were promoted t ~x am i nation. to Sr. DDG/CPMG grade in September 1998. PERSONNEL 10.18 In keeping with the orders of the Apex Court Career Prospects on the subject of protection of women in work places 10. 16 Consequent to the amendment of the and c Jnsequent orders of the Department of Personnel Recruitment Rules for Indian Postal Service Group & Training detailed instructions have been issued for 'A' in 1997 providing for representation of promotee formation of prescribed committee at various levels officers in the service upto 33-1/3% of the cadre in the Department. 56 31tmlt 11 3Rl CJ>l4Cf>cll4 . ~a '1Ii111 i'i ~ m ctt l1T11 ct ~2-T ctt \ilR qrc;ft ~ q>) 'llt c; fil R:i c; ~ l'i '5~~11'i 3tTx ~ ~Fl ct i;i~ ct ~2-l ~ fcrm ~ cA ~I 11.7 1997-98 ct c;Txr-:r "'5fCP mrr "RrQ) ~ .nt ~ 3ll11, 6[TG; 3tTx i;ir 57 Chapter 11 OTHER ACTIVITIES. Staff Relations strike called by the Accounts Officers and Accounts 11.1 The Department endeavoured to maintain Employees Association of the Department of Posts, healthy and purposeful relations with the three demanding upgradation of their pay scales, was also Federations and twenty seven Unions/ Associations of deferred after a meeting of the association with Departmental employees and Extra-departmental Secretary, Department of Posts. Agents. STAFF WELFARE 11.2 The re-verification process for purpose of 11.5 The objectives of the Postal Services Staff recognition of services associations under the CCS Welfare Board are to promote, develop, organise and (RSA) Rules 1993, was successfully conducted in the exercise control in respect of staff amenities and Department of Posts. As a result of this proc~ss, a welfare, .sports and cultural activities in the Department. total of 16 service associations, including one The Board receives grant-in-aid for this purpose from representing ED Agents under EDA (RA) Rules 1995, the Government funds. Voluntary contributions from have been granted recognition for a period of two the staff and collection through Sports and Cultural years. There was 80% participation of the employees activities are also arranged by the subordinate in the re-verification process. The next phase of formations. verification in respect of the service associations 11.6 The funds of the Welfare Board are utilised whose recognition lapses in April, 1998 has also been initiated. for activities like Sports, Recreation Clubs, financial assistance in cases of illness, death and natural 11.3 During 1997-98, two Federations and 12 calamities, educational scholarships, subsidy for Associations were granted periodical cum Standing excursion trips, grants to help handicapped staff and Committee Meetings. In addition, a special meeting their children, vocatioinal training centres and creches with the representatives of recognised associations etc. During 1997-98, an amount of Rs. 225 lakhs was was held to review the issues relating to the problems allotted for the welfare activities. of overtime allowances in Post Offices. 11.7 During 1997-98, Postal Services Staff Welfare 11.4 Joint Action Committee of the Postal Board decided to enhance the quantum of financial Associations had proposed to go on an indefinite assistance to the victims of fire, floods and natural strike w.e.f. 24.9.97, which however was later calamities to Rs. 1500/- in case of departmental withdrawn after the implementation of the employees and Rs. 750/- for Extra-Departments recommendations of the 5th Central Pay Commission. Agents. The rates of scholarships for the wards of Another notice of indefinite strike from 18th postal employees have also been enhanced. In addition, November, 1997, was received from Postal and RMS benefits available to Departmental and ED employees employees, demanding immediate implementation of suffering from T.B . were also improved. Talwar Committee recommendations and upgradation of Postmen's pay. This strike was deferred by the Holiday Homes associations after a personal appeal issued by the 11.8 The Department is running 18 Holiday Homes Minister of Communications and detailed discussions for the benefit of its employees and their families. the associations had with the Secretary, Department These are quite popular and well made use of by the of Posts. Later, a one day Token Strike on 5 .1.1998, staff. was held by the associations, in support of their Sports demands. The Department took all precautionary measures to minimize dislocation of mail service and 11.9 During 1997-98, All India Postal Services disruption by the strikers on the day of strike. The Tournament in Weightlifting. Powerlifting. Best 58 ~. -q~~ 3tf-x t11~f#i• 1, E11=NicE11C'1, ~. ~. ¢4il1Rii'i cf> ~ cf> fcITTlt ~cpl mirr-~ ~ f.1wIT ii . ~ 3ft-x ~ l'.i ~ ~ ~ WIT ~if CITT ~ ffi ~ ~ }l'GR ~ ~~ 11.14 ~-~ 31j'l1fTf ~ fcl1wr cf> lfl1 . ~ . , ~ . 1lt . \Jfi .. 11.10 ~ ~ fcl1wr ctT ~Silfflcp ~ (~ ~) f1l>~ cct't 3ITT ~ · CITT ~ m CITT -c;cp ~ "tj"q ~I 1997-98 3ftx~~~~ 3Tq)ctl~ctl1 11.16 1lt . 31R . ~ . ~ +MR ct> 'qG cf> ~ ~ ct> 'iiilli¢'1 ct>~ cpl~ . ~.~ fcIB ~ ~ 3ij'il~d R:!fcl>em ~ CJ>X ~~I ID1ftur 1lt . '(fC'l' . ~ . ~ fi!Rhctil ~ ~ ~ cpl ~ l@'Cf ~ ~I ~ ~~ ~ ~ ~ '$ Cl>r4 ~ IDXT ~ ~m ctl ~ Wfl11T 7.6 c;rrn (1) ~ -q El§\3h~ll ~ ~ ~ ~ ~'l ~I 1997-98 59 Physique. Chess and Carrom, Volley Ball, Table relaxation of normal recruitment rules in deserving Tennis. KabaddL Athletics and Cycling, Basketball, cases. Wrestling, Cricket. Football and Hockey were organised. In addition, All India Cultural Meer Representation of SC & ST Service was held at Calcutta. A number of sports persons 11.13 As on 31.3.98, there are 19062 ST, 54359 SC. from the Department participated in National/ 264 7 Ex-servicemen, 128 Disabled Ex-servicemen International Championships in various events. and 31027 Women employees in various grades in Allocation 'for sports activities was enhanced during the Department (sec Table No. 21 & 22). the year. Work Study Magazine 11.14 The Work Study section carried out 11.10 Oak Patrika is a quarterly magazine (H ~mse work studies of MV, SPG, Philately and Vigilance Journal) of the Department of Posts, published Sections of the Department. The work study reports bilingually. This is the media of the Department of in respect of SPG. MV and Philately Sections have Posts to let its plans and schemes known to everybody been issued. The work study report in respect of in the Department through various articles written by Vigilance Section has been prepared. A study for the Departmental officials and Officers. Besides. the creation of posts of Sr. Hindi Officer in the sub magazine is an effective platform for displaying the ordinate and attached offices has also been carried abundant talent of those working in the Department out. The IWSU has recommended ten additional posts by publishing their articles, stories and poems etc. of Sr. Hindi Officers. A special issue of the magazine on "Indepex" was brought out during 1997-98, which contained special 11. 15 A study for evolution of norms for Group "C' articles on future of Postal Services, Gandhi Service employees connected with payment of pension under Stamps and other interesting topics. The issue got the provision of Coal Mines Family Pension Scheme compliments from a large number of Postal employees, 1971 was completed and the report on same is under officers and general readers. preparation. Medical Facilities 11.16 A study for evolution of norms for the post 11. I I The Department attaches great import.ance to of PRI Franking machines has been approved by SIU. provide medical facilities to its employees and their Ministry of Finance. J\ study for evolution of norms family members. The Department of Posts, alongwith for Rural PU Bonds has been finalised. A study Department of Telecommunications, runs 56 P&T connected with EDAs Group Insurance Scheme has Dispensaries and 7 first-aid Centres in 48 cities/ been completed. towns. The number of beneficiaries served by these 11 . 17 The following studies are underway : dispensaries is about 7.6 lakhs. The expenditure jncurred on the running of the Dispensaries, including (I) To evolve norms for Group ·c staff connected · the cost of medicines, during 1997-98 was Rs. 22. 16 with MPCMs in the Post Offices; crores. In other cities and towns, Postal staff availed (2) To evolve norms for Sub-Divisional IPOs/ the services of CGHS dispensaries or Authorised J\SPOs: Medical Attendants. (3) To evolve norms of Group staff connected Compassionate Appointments ·c with savings hank work manually in Post 11.12 In the event of the death of departmental ornccs. The study was completed and given officials and extra-departmental agents while in service, to SIU for vetting. ·n1c SIU did not agree to and in certain cases of invalidation of officials in the norms suggested. ·1he joint study will be service. the Department provides suitable ~ppointment undertaken on the dates convenient to SIU: to a family m~mber of the official concerned in and 60 (4) ~1f~~~~m~~~ 11.23 ~~~&RT frrt.Tffur .~ct~ ct~~~m~1 ~ ~ Cf>llllC'llll ~ ~ 31~ Cf> lllT C'llll ~ ~ gfciCfilC'llll ct~~~~~~~ frrfq ~CROT%1 . 11 .18 ~~.~~~~ct~.~ 11.24 ~ fuelUT 61 (4) To evolve norms for Supervisory staff 11.23 The Department provides adequate funds every connected with Speed Post in Delhi. year to its circle offices and their subordinate offices Official Language for purchase of Hindi books for their libraries, as per the norms prescribed by the Department of Official 11. 18 The ~epartment of Posts, as per the policy of Language. the Central Government, has been making sustained efforts to ensure the optimum use of Hindi as Official 11.24 Instructions have been issued regarding Language. To ensure the implementation of Official pravision of training of officers and staff at the Languages Act, 1963, Official Language Headquarters and the Circles under various schemes Implementation Committee has been constituted at initiated under Hindi Teaching Scheme. the headquarters and also in all its subordinate offices. 11.25 "HINDI FORTNIGHT' was organised in the 11. 19 With a view to ensure the maximum progressive Directorate from 12th to 26th September 1997. use of Hindi as Official Language, a scheme of Besides other officials, senior officers of the Directorate organising "RAJBHASHA SAMMELAN" in every at the DDsG level took part in the fortnight with enthusiasm. Maximum work was done in Hindi circle of the Department, ~t least once in a year, has been introduced and notable progress has been made during that period. The officers/staff were encouraged in this regard. Three Rajbhasha Sammelans have been by awarding prizes. The prizes were distributed by organised in Maharashtra, Orissa and West Bengal the Secretary (Posts). circles during the year 1997-98. Steps taken to ensure Inspectioin solutions to various difficulties faced by the Circles 11.26 The Inspection Organisation of the Directorate have been proved effective. carried out inspection of 8 circle offices, Postal Staff 11.20 With a view to review the implementation of College (1), Office of the Chief Engineer Civil, the Ofticial Languages Act and rules made thereunder, Bangalore and 4 Regional Offices during 1997-98 The the Official Language Policy and compliance of the DOG (I, QM & PG) had visited 20 field units of Annual Programme issued by the Ministry of post offices and Mail Offices during the year. Home Affairs, Department of Official Language, Public Grievances inspection of various offices of the Department is being carried out from time to time and so far three 11.27 During 1997-98, the Department handled subordinate offices were inspected at the Directorate 8,57 ,041 cases of public grievances out of which level. 7,76,775 cases were settled in the year itself. Thus the percentage of settlement of cases was 90%. As 11.21 With a view to gear up the implementatioin an ongoing procedure, Oak Adalats were continued of Official Language Policy through incentive and to be held. Four Oak Adalats held during 1997-98 goodwill, a number of incentive schemes have been at Circle level, handled 1216 complaints. Out . of introduced in the Headquarters and subordinate offices. these, 1097 complaints were· settled on the spot and The officers/staff are duly recognised with the cash detailed inquiries were initiated in the remaining prizes under these schemes. cases. In order to rationalise the system of handling 11.22 The Department has introduced an "ALL INDIA public grievances, 67 Computerised Customer Care OAK VIBHAG RAJBHASHA SHIELD SCHEME" Centres were set up at important places in different for its subordinate offices. Under this scheme, three Circles during 1997-98. These centres have been se running shields and a cash prize of Rs. 5,000/- are up at Guwahati (Assam), Hyderabad, Vijayawada and awarded every year to three circles located in regions Visakhapatnam (Andhra Pradesh), Delhi (Delhi). "A", "B" and "C" for doing the maximum work in Ahmedabad, Rajkot, Surat and Vadodara (Gujarat). Hindi. Besides, second and third prizes of Rs. 4000/ Bangalore, Dharwad and Mysore (Karnataka). - and 3000/- each, respectively are also awarded to Trivandrum and Cochin (Kerala), Mumbai, Pune and the circles located in regions "A" and "C". Solapur (Maharashtra), Bhopal, Indore and Jabalpur 62 ~~. ~ 3tTx ~ (~). ~. ~. 3tTx 11•1q~1li (a~C'l'il'§) 3tTx C/5C'1C/5f11 (~~)it~ ;;n~-x (XT\JR"~). ~ . 3lxCN1l'ili. C/)j-q"Jgxli . ~~ . ~~~I ~r~. ~C{?;t'r. "C/)"& ~~. ~~. g~1cti1c1~. ~ 1fCPI Il~ . ~. ~-x . ~;:=c;1~&C'lli . ~. 3JR . ~ . ~. 11.28 1997-98 ct ~ 275 RTQ) ~ . 4 ~rrnf.'rC/5 ~;g)jC'l . C/5~1 63 ~ £4 mn rm &WWW (Madhya Pradesh), Bhubaneshwar and Cuttack Sivaganga and Nagapattinam (Tamil Nadu) and (Orissa), Chandigarh, Jalandhar, Amritsar and Ludhiana Calcutta (West Bengal). (Punjab), Jaipur, Ajmer and Jodhpur (Rajasthan), Chennai, Arakkonam, Kancheepura.m, Chegalpatti, Postal Buildings Vellore, Karaikucti, Karur, Kumbakonam, Mayliadhutturai, Puttokotai, Padukottai, Srirangam, 11.28 During 1997-98, 275 Staff Quarters, 4 Thanjavur, Vrindhachallam, Trichy, RMS, Dindigul, Administrative Offices and 54 other buildings were Kanya Kumari, Kovil Putt, Periya Kalan, constructed. On the 50th Anniversary of India's Ramanathapuram, Trinulveli, Tuticorin, Virudhunagar, Independence, importci.nt Heritage buildings were Madurai, SSRM Madhurai, and C.C.C. Madurai, illuminated all over the country from 15th August Tiruchirapalli, Coimbatore, Dharmapuri, Erode, 1997 to 30th August 1997, for which funds to the Namakkal, Nilgiris, Pollachi, Salem, Tirupur, tune of Rs. 19.27 lakhs were spent. 64 1fT1T II Clillf4fo11q (3rtft1' -Rt144x 1998) ~~VT ll 24 t~"#t 3TI . 3fTx 7 ~ - ~ . 311 . ctl ~ ~ ~ 'g I 2.1 ~'c61'~raT'c61'~~598~ ~ 3ff~ f.l c:6l 4' '! oI ~ TrulT mx (t~ m3TI) 3flx so 13 q;s1¢ EH'i (~ ~ 311) 2.2 31J.1 999 ('fCjj s:i'k1 1Rl a ~~ct ~f.lc61¢x 0 1 ~ ~ C1"~ ctl gC'RT il I 998-99 ct c;f~ ~ \1cP xf W;ifml ¢ 14 ¢ ci Iq 'j ' ~16 ~ i;i)~~ll '4'T 3ff~f.lc:6l4''!01 cwJCMITG' Cl~ I. ~ ¢ 1lllC'1 4l '4'T 311\:jf~c6) Q)'!OI (~) 42 2. ~m ~ Q)llll ci ll'i CfJT Q)~c~Q)'!OI (~) 5 3. 4'11"1¢'!01 ~ cfizj 4. fcmXUT ct ~ l'l il IC'1"11 fl'! ¢ \34Q) \! Oil 5. m . ~ ~ i:il" ~ ~aj il ntfi 24 ~~~ 2J ~ ~::r il s~ WTffr I. ~ll 2. ~ ~Cf) ~ ~ ~ 246 28 106 3. 'Re• C'11$c '!l'f.311. ct ~ ~ ~~ ~ (~ . \(q 311.) 75 0 0 4. ~ ~~ ~ '4'T ~ 0 0 21 5. fq'k11Ra f12:C'11$c -i:AT~ 700 0 0 6. '(-<:lill~a ~ 1ffi l'llflffill ~ (~ . ~ - '!11 - ~ - ~) 2 () 0 7. ~c'1~if.lcp ~ ~ " (c;IT~ ~) \ 290 () 150 8. ~ ~~ ~ (~.m . '!l'f . ) 722 () 20 . 65 PART II ACTIVITIES (April-December 1998) Expansion of Postal Network EDBOs and 7 DSOs have been sanctioned throughout 2.1 Against a target of opening of 598 Extra the country. departmental Branch Post Offices (EDBOs) and 50 Modernisation Sub Post Offices (DSOs), subj ect to the availability 2.2 Activities relating to modernisation of mail of resources, during the year 1998-99, so far 24 processing proposed till 31.3.1999 are as given in Table 16. TABLE 16 MODERNISATION OF MAIL PROCESSING Activity Target 1. Modernisation of MaH Offices (No) 42 2. Computerisation of Transit Mail Offices (No) 5 3. Computerisation of Registration Sorting Centres (No) 7 4. Upgradation of Operational Equipments for Delivery 160 5. Modification of BG Full Postal Vans 24 Technology Upgradation 2.3 The progress in this field has been as indicated in Table 17. r TABLE 17 PROGRESS ON TECHNOLOGY UPGRADATION Activity Upto From Anticipated 31.3.1998 1.4.1998 to from 1.1.1999 31.12.1998 to 31.3.1999 . I. Multipurpose Counter Machines (MPCM) 3107 359 562 2. Savings Bank Local Area Network (SB LAN) 246 28 106 3. Micro Earth Stations for Satellite MO (SMO) 75 0 0 4. Upgradation of Existing Earth Stations 0 0 21 5. Extended Satellite Money Order 700 0 0 6. Automatic Integrated Mail Processing System (AIMPS) 2 0 0 7. Electronic Franking Machines (Lower end) 290 0 150 8. Stamps Cancelling Machines (SCM) 722 0 20 66 ' ~ I. -r- ·~ ~ g ~ ~ . ~ ~ ~. ~ ; ~ ~ ~ ~ ~ i .s: ~ 1& ~ i ~ l 1& ~ rs: 1& i 2 11 ~i · ~1 !ii t~t :: !!lti! 1&~ .. ~~ ~ -- ~I ~ ~ ~ ~: ~ ~ 1 i -;;; ~ ~ ~ 11& t ! ~ ! ~ 1& It~ ~ ~ ~ ~ 1fW ~ . ·~ ff& l s= ~ ~ - ~ 1& ltr ~ ~ ~ I& ~ -i1fl£1- ~ 1& · ~ 1& i ~ ! ~ ~ ~ i t? 1~1 ~ ~ 1J; ~ ~' f& ~ ~ :101S ~ ~ ~ ~I~ 1 15 ~ i ti ! ~ ~ ~ ~ ~ ~ '"' I ,,, ~ 1 - l ~ - _if; ~ l i ~ ~ * ~ ,,. ~"'~* .. ~rs~ 1& 1&~ ~~ili !;"~~yrs Jff]~nj! \;'!;;'Ji;., i \;'JJ;Jej \;'t % ~1*" jl~ ~j ~ .. II\;' rs~ I Corporate Planning convenience to retail and corporate customers as well 2.4 Natioinal Postal Policy : A paper on National as to increase business. Postal Policy was prepared. The same ha'I been 2.8 The Speed Post network now extends to 81 submitted for approval of competent authority. Titis sections. Department has earned a revenue of Rs. 70 policy paper has laid emphasis on upgradation and Crores from all Premium Products upto October modernisation of postal services with enhanced 1998. application of modern technology, expansion of Postal Life Insurance postal network through traditional methods of opening of post offices as well a.:; through innovative 2.9 The target of new business in PLI and Rural methods like franchising at minimum cost, involvement PLI has been set at Rs. 880 crores and Rs. 500 crores of private initiative in postal services particularly respectively, for the year 1998-99. By the end of in the areas of value added services, generation November 1998, business of Rs. 325.87 crores in of additional resources, compliance with the principle 48159 PLI policies and Rs. 97.65 crores in 29513 of universal service obligation and strengthening Rural PLI policies has been secured. The targets international cooperation in the field of postal are expected to be achieved by the end of March services on bilateral basis and through the aegis 1999. of Universal Postal Union and other regional 2.10 RPLI operations have been computerised in 4 postal bodies engaged in the task of postal Regions of the And.hra Pradesh Circle· by the end of development. December, 1998. The same would be computerised 2.5 Citizen's Charter : With a view to informing by the end of March, 1999 in the remaining 27 the members of the public about the various services Regions. being provided by the Department as also to emphasise 2.11 PLI operations in the Office of Director, PU the Department's commitment to provide better quality Calcutta are to be computerised by the end of March of services and indicate where to go in the case of 1999 for which approval has been received. a grievance, a Citizen's Charter was prepared. The draft Charter has been sent to the Ministry of Philately Personnel for their comments. Approval of the 2.12 During the period from 1.4.1998 to 30.11.1998, competent authority would be obtai.ned before finally 34 commemorative/special stamps have been issued. notifying the Charter. The Department of Posts commemorated the 50th Business Development anniversary of India's Independence by releasing a number of stamps on freedom fighters. This was 2.6 Business Development Directorate chalked out concluded with the issue of a special commemorative product-wise targets and Business Action Plan for all stamp on 15th August 1998. On this occasion, the the Circles during a Business Meet held in July 1998. stamp was made available at all district headquarters A Marketing Management was conducted for Senior in the country. Officers in November 1998 and a Speed Post Workshop was conducted in October 1998 for Group A and 2.13 A new definitive stamp in the denomination Group B officers. of 300 (P) carrying the message of Pulse Polio was released on 21.9.1998. Items of postal stationery, i.e. 2. 7 To streamline the delivery of Speed Post, nodal Inland letter card and SPC printed in multicolour and delivery system was implemented in all the metros. carrying the message of UDHR were released on A dedicated delivery staff has been provided in all 16.11.1998. these nodal delivery offices to effect Speed Post delivery. As a Marketing Strategy, collection of Speed 2.14 lhe Department has brought about more than Post and other Premium Products has been outsourced 170 commemorative stamps during the last 50 years in Mumbai and Delhi. The objective is to provide the to remember and relieve the glorious moments in our 68 ~ ~ -RcP-if 2.15 Rhc'lc:R1 ¢ ~ ~~ ~ 4 53 Rhc'lcfc1Cf) ~ ~ 221 x 1 ~Y-sC1 ~ ~ ~ (mm'llt~ . ) "Cf)"[~ 199 Rh 8l c: f(;\ Cf) ~ cf; lllilfl'1 ~ c#t vmft '€ I 24 ~ 28 ~ . 1998 '(1Cl1 4"11C11C'1'"g'< (~) # ~ ~ 1T . 2.17 qr{ c#t m ~ cf; c:'lXR f.1"'"1fc1ftla ~/~ 2.22 ~ cf; ~ ~ ~. ~~ ~ ~ ~ ~ Qc;~ff.1ll'i 2.24 qr{ 1998 cfi c:'lXR 3i~ ~ ~ ~ Cl?T 8 2.19 'l~ ~ ~ ('l'llt . 69 freedom struggle. These stamps were displayed in all Pacific Post and Regional Support Centre were philatelic Bureau. discussed. 2.15 Philatelic sale is carried out all over the 2.21 The conference of Commonwealth Postal country through 53 Philatelic Bureau and 199 Philatelic Administrations (CCPA) was held at Kuala Lumpur Counters. (Malaysia) from 24th to 28th September 1998. A two i 2.16 The following Circle/state level Exhibition was member delegation represented India in this meeting, held during the reference period : where challenges facing the Post and how the Commonwealth Postal Administrations can respond (i) NEPEX-98 Shillong 23.4.98 to 25.4.98 to them were discussed. 2.17 During the remaining period of the year, 2.22 Mr. Ibrahim Rashad, Managing Director and following Circle/State level Exhibitions are planned: Mr. Hussain Hameed from Maldives visited India to study the Indian Postal System in November 1998. (i) GUJPEX-98 Vadodara 17.12.98 to 19.12.98 (ii) MAHAPEX-98 Nashik 28.12.98 to 31.12.98 2.23 India would attend the Joint Annual Session of the Postal Operations Council and the Council of 2.18 During 1.12.1998 to 31.3.1999, it is proposed Administrations scheduled to be held in February to issue about 15 Commemorative/Special Stamps. 1999 at Berne, Switzerland. International Relations International Mails 2.19 India, being a member the Postal Operations 2.24 International Speed Post Network was extended Council (POC) and the Council of Administrations to 8 more countries during the year 1998. With effect . (CA). the two organs of the Universal Postal Union from 1st August 1998, the International Speed Post ~ (UPU). participated in the annual sessions of these Service for both Documents and Merchandise were Councils which were held from 21st April to 6th May introduced for Belarus, Brunei Darussalam, Cuba, 1998 and from 11th October to 22nd October 1998 Fiji, Georgia, Nauru, Philippines and Taiwan. respectively, at Berne, Switzerland. India attended the meetings of all the 9 Committees of the POC where 2.25 The UPU aided International Postal Union matters on terminal Dues, Parcel Post, EMS, Quality System-96 (IPS-96) project was initiated in Delhi of Service, Marketing, Seoul Postal Strategy were Circle. The system will provide track and trace discussed. In the CA, India chaired the · meetings of facility for International Speed Post articles. The the Finance Committee and of the Working Party on project will be extended to Mumbai, Calcutta and "Financing Union Activities", besides attending the Chennai after the initial testing is completed. meetings of its other 5 Committees. India is also a 2.26 The Export Extension Counter at Ludhiana member of the Strategic Planning Working Party and Hi>O begun working w.e.f. 13.8.1998. The Export the Working Party on Languages and participated in extension Counter will provide customer clearance these meetings also. facilities for International Outward mails and parcels. 2.20 The Governing Board meeting of the Asian The Counter at Ludhiana is the sixth such counter Pacific Postal training centre (GB-APPTC) and . to be opened after Varanasi, Kanpur, Surat, Naida and the executive council meeting of the Asian Pacific Agra.- ~- Postal Union (APPU) were held at Wellington (New 2.27 The 28th UPU Letter-Writing Competition. Zealand) from 13th September to 18th September commemorating the 125th Anniversary of 1997. A two member delegation represented India in establishment of Universal Postal Union will be held this meeting, where matters relating to various nationwide on 10th January 1999. aspects of the development of postal services in the region like Business Plan, Budget, special Activities 2.28 It is proposed to extend the Surface Air Lifted in the region, APPU Action Plan, Working of Asia (SAL) parcel network to Austria, Morocco, Canada, 70 ~\Ji'i!l~<.'1. ~. ~. ~ 3tTx m ffq) ~ q)1 ~ ~.~ . TILT "#f" ~ -B ~ LTE:l flcrr qti1fftq~ 1 '1l ~I ~"C! .~ flcrr ~ ~ ~ cf; ~ ~ cf; ~ ctr~ ' 2.30 7.12.1998 -fl- 18.12.1998 o 3-foxf~~c'