'a Ecdr,rtn rata qql stlr NtYlttt ugE ,J 300 800 : I ott f! A aa I: 6{ .9 fn t t\ I& I t' {! :s :I a qrrt INDIA 600 E qllqcD(\C (\.\cl<qlc * ov-\ ANNUAL RE,PORT 1998-99 , 'I1-gdfq sren frr+rq Department of Posts, India .-. urcfrqgal, %o,, 'q * ryI rttdt'Jl postwm he. I s 0t $ate l 0n )\s h } $ r1 [l* r * "rFUr{ frfi-.il-{, 3i-flq {{fu'd t ffi qqI;I G;rcFER t5r vqql--q 6-{d gq sft o-$r< gr-6T{iar, rrsn vtq .ffi t" "Sri Kabindra Purkasyastha, Minister of State for Communication inaugurating Hailakandi Head Post Office in Cachar Division, Assam Circle." I F F d h :lt-" B I I "{<i-frqid, erq.rrq q qrrqR-6 .nr srfiq{, ord-6-c d o-r ETq-sFDtr{ siqRrfl tfrr-q\ rnerur I "Fronl view ol Eranjipalam PO., Calicut-Preservation of traditional architectural styles in P.Ol' .l i " fct~-q f?f;~c:f,~Ch i;rr;~f;IT - ~-97 cf;~ cf; \31cfm q\ 'lffiCf cf;~ '"1t\1'"1f%'"1 l3ft- cfio \3ffio 'il{ll1011 ~ 'ilTQUT ~ ~ I" " His Excellency The President of India Shri K.R. Narayanan, delivering the Inaugural address of the World Philatelic Exhibition-INDEPEX-97." 1 qtftlct> Rene! ANNUAL REPORT 1998-99 1tl'(dllt ~let> ~ (ti i.11'( '1?1 lcllt) DEPARTMENT OF POSTS (MINISTRY OF COMMUNICATIONS) INDIA ~-~ 1fl7T I cnfllq, fiqli (1997-98) ~~ (iv) c;J!Rl 3ftx ~ 31'~ ~en 3 31'~ 2 WT0'1 7 31'~ 3 '5TCl'l ):!~ 13 31'~ 4 ~~-m-~ 21 31'~ 5 3iax1~1ii ~~ 27 31'~ 6 311~ PJ <'$) ¢ '< UT 33 3f'C:2:!Pl 7 ~m CITT4 37 31'~ 8 fcffi 41 31'~ 9 'iACf fffirq;:r fclq)m 47 31'~ 10 ~~ 51 31'~ 11 ~ ¢ 14¢C'1 14 57 1fl7T II cbl4¢C'114 65 ( ~c;f-~ , 1998) ii CONTENTS PART I Annual Report ( 1997-98) List of Tables (v) Mission Statement 2 Chapter Overview 4 Chapter 2 Organisation 8 Chapter 3 Postal Operations 14 Chapter 4 Business Development Activities 22 Chapter 5 International Relations 28 Chapter 6 Modernisation 34 Chapter 7 Agency Functions 38 Chapter 8 Finance 42 Chapter 9 Human Resource Development 48 Chapter 10 New Initiatives 52 Chapter 11 Other Activities 58 PART II Activities 66 (April-December 1998) iii l . '5Tq) ~ 15 2. ~3ITtx ~ cr:m ~ ~antxl q)T ~ 15 3. ~ 3tTx Cb>Q{c'flcpa ~ ~ Cblllh'lll 15 4. ~ fctCf>m CbF4CbC1I4 ctr \ii;q IG<:U:< ~ fctq)ffi cff.G 23 5. ~~~~ 29 6. ~~~~ 29 7. ~ . ~./~ . 311 . ~ 31 8. 3ia'<l~ll m ~-{~ . "([ff. 31 9. ~ ~3ITtx 31 10. ~ ~l\J:Fmi : ~ !Olllfll~C'l 37 .4. 11 . '5Tq) \#rq.f EfrllT ~ ~ ~ fcf>m 'Tm ~ 39 12. ~· 3tTx C2l<l (1 997-98) 4 1 13. ~~ ~311 cfi ~~ +) Cbl4Cbl'fl C2l<l ctr ~ (1997-98) 43 14. 1997-98 cfi ~ ~ AAm cr:m ~ 45 15. '5Tq) ~311 ~ C'll1fff 45 16. ~ \:llflffi1 1 q)T ~~ . 65 17. ~~d1fT1~ ~ +) wrFct 65 18. 'liRff cfi frrti?rcp ~ Sit5ic'1'<Sll ~8:1cf) ~ ~ cfi tRT311 3tTx ~ tj tRT311 CJ)l ~ 75 19. ~ . ~ cr:m ~~ctr~: 1947-48 ~ 1997- 98 qq> ~ ~ 77 20. ~ : 31.3.1998 cpl Cllfflfclcp ~ 79 21. ¢4i11R4i ~ ~ · : 31.3.98 qq> 3lj'tjjila ~/3l j~t1 \JH\J11Rl cfi ~ 8 1 22. ¢4i11R~~i ~ ~ : ~ tWfcp/fcl¢<'1i•1 ~ tWfcp ~ ~ 81 iv LIST OF TABLES > SI. TABLES Page No. No. l. Mail Traffic 16 2. Money Order Traffic and Value of Money Orders Transmitted 16 3. Offices Modernised and Computerised 16 4. Product-wise Revenue Growth of Business Development Activities 24 ' 5. Foreign Surface Parcel Traffic 30 6. Foreign Air Parcel Traffic 30 7. LC/AO Mails 32 8. International Speed Post - EMS 32 j 9. Foreign Money Orders 32 10. Saving Schemes : Business Profile 38 11. Business Generated in Postal Life Insurance (PLI) Schemes 40 12. Revenue and Expenditure (1997-98) 42 13. Recovery of Working Expenses on account of Agency Services in 1997-98 44 14. Funds Surrendered and Savings during 1997-98 46 15. Cost of Services 46 16. Modernisation of Mail Processing 66 17. Progress on Technology Upgradation 66 18. Details of Paras in Report of C & AG of India and still Outstanding 76 19. No. of Post Offices, Personnel and Mail Traffic : A Profile - 1947-48 to· 1997-98 78 20. Personnel: Actual Strength as on 31.3.1998 80 21. No. of Employees : Scheduled Castesffribes as on 31.3.1998 82 22. No. of Employees : Ex-servicemen, Disabled Ex-servicemen and Women 82 ~ ~ ~ QJT ~ "1ffii 3fix ·~ fcmI it ~ ~ qrc;ft ~. ~ 3fix ~ ~ ~ ™; ~311. ¢4il1R4l 3fix m ~~at~ 3ITT11311 ~ ~ ~ ¢14cg~IC'1 3fix ~ ~ ~ x;;q +) ~ ~; CJm ~'"'if&Rsla CITT4 ~ tq I~ a q;x;:n ~ : * ~311 ctr ~ cpl ~ 3fix ~ ~ ~ cfi ~ 1r'f wNciT I * ¢1lltg~IC'1 3fix ~ ~ ~ ~ ~ ~ 1r'f ~faE!<&C11; <:ffil ~ ~~~~QJT~~~I * ~ ~ ~ ~ -g-t1ci1'iot CJm ~ ~ ~ ~ ~ ~ qiJ"'IEl<&a I I * . cm ~ '<illilfG1¢. 3ftEilfi'I¢ CJm qlfTllft-l1¢ ~ ~ ~ ~ ~ x;;q it fG1diq18 lll cpl 1r'f TfR:Rff ~ q;x;:n I * ~ aT?IT it ~ CJm ~ ~ ~ cfi ~ ~ \ffirr5 I 1 MISSION STATEMENT ·n1e Mission of the India Post is to provide high quality mail, parcel and related services in India and throughout the world; to be recognised as an ef1icient and excellent organisation exceeding the expectations of the customers, employees and the society; to perform the task by : * Total dedication to understanding and fulfilling customer's needs. * 'lbtal devotion to providing ef1icient and reliable services, which the customers consider to be value for money. * lbtal commitment to providing challengfog and rewarding career for every employee. * Total recognition of the responsibilities as a part of the social, industrial and commercial life of the country. * Total enthusiasm to be forward looking and innovative in all areas. 2 rt G'RR. 3iaxf~~q 3ITT ~ ~ cf; qRa11iJ'f<1'{il4 ~ ~~~~WI 3tltilfl1Cfl ~ i'i ~~rt I . I Cff.f 1997-98 i'i ~ ~ \3C'CfTG ctl ~ ~ Cff.f <PTXUT 31T<nCf ~ i'j '4T ~ ~ I --J 1996-97 ~ 7.5 ~ ctT ~ ctT ~ i'j WJ'lflT 5 1.5 31~ i'j ~ wft ~ cf; 4RDll 'J 'f<1'{il4 ~ W I 3l~ClfCIB!n ctl ~ ctl ~ ~ ~ ~ fRITT ~ ~ ~ ~WT~ t I ~ . ~ . (1985-90) il ~ 6.8 ~ ET ~ ~ 3llocft ~ C2lfQR (f2JT ~ cf> mm i'i ~ ~ ~ Cf)RUT ~ rt rm-~ ~ qlff (1994-97) i'j ~<PT~ 7.5 ~ ·1liTft <PT ~ ~ ~ t (f2JT ~ ~3TI cm ~ 11ft1Cff.fX5TICff.f1997-98 ll ~ ~ ~ ~ ~ i'i ~ cf; m~ ~ ~ mm Nrrr 1 ftRrcrc <PT ~ <PTXUT ~ ctT ~ ~ i'j ftRrcrc (f2JT ~ !!4' Rl<1i 3tR CJITTf-~ ctl ~ i'j ~ ~ 2TT I Cff.f 1997-98 i'i ~~rt '4T ~ Cff.f rt ~ ~ ctT ~ i'i <fi11 ITT ctT ~ 1.6 ~~i'i~-~.~cf;~~~ . 'g I Cff.f 1997-98 i'j ~ ~ '4T Cff.f 1996-97 rt fil6Cl?T cm ~ ~ ~ m ~ 3nq~qCf)a1 . ~3N ·~ J99J ~ CrT ctt ~ i'i 194.1 ~ CrT ITT ~ cf; m~ ~ >Jft!R:qtlf 3ITT ~fl'r(jj mm ~ ctt~'g1 qRu11i:t'f<1'{il4 fRITT cf; ~ ~ ~ ~ 4R1~~'i cf; Cf)RUT ~ st ij.fl Rl~'i <PT mlAT m <PT ™ <ITT: ~ ~ . I 1.2 qi.f 1997-98 cf> G'RR 3fh:ilfl1Cfl ~ ctT ~ ~ fr1~q~1ci~ (f2JT ~ fcM-tffiT3TI cm ·~ i'i -ra ~ ~ WflflT 4.2 ~ 'g I ~ ~ i'i WflflT 4.9 ~ . 'EfC"Cjj ~ - ~ ~ ~ +rP-f[ cm ~ m ~ ~ fc1f.1i:ifu1 i'j 3.6 ~ Cf2TT ~ i'i 6.8 ~ ctT ~ ~ >fT9 <PTX<fi ~ I ~ ~ cf; (flG \JlT ~ 3lffi t ~ ~ WI q-l:f 1996-97 i'i 7.1 1Tftlmf ctl ~ ~ rt (flG - ~ ~ :r1fCIBT (f2JT ~ij)l~Cfil( ~ ~ ~ wnf<m 1997-98 i'j '4T ~ i'j ~ cffcG .~ w \JlT fcp 1995-96 <ITT: ~ ~ I ~MI ft1 Cf) 3fR \11"Hl i RsQc6) ~ <PT m i'j mr<l ctl ~ 12.1 ~ ~ ~ ~ ~ <fi11 ~ I Cff.f ~ t 1 ~~~~~cf;~ i'i Qf<l~ 1 aa 1 i'j Cf2TT +rP-ff q>+fr Cfl5 1997-98 i'i ~ i'i ~ ~ <PT ~ i:tl5(i:liuf q)ITT) ~ ~ i'i \JlT ~ m ~ t. Pt'""iljtilx t :- 3tJ t llfll Cf/ ~ <PT ~ ~ >ffi1Cf Nill 'g I 45 mmm IJ ~ ~ ctl ~ ~. \JlT 1997-98 rt 1TR11 i'i 6. 7 ~ ~. 311ffif. 1997 (fCj) fi'R<ITT' 3.4 ET ~ \JlT fcp 24IDmm ~ ~ qlff l'f ~<fi11'g I ~~ctl 4 ~~ - ti I'1 1ft1 Cf) q)ITT) 21 mmm <fi11 ~ cm ~ . 1997 rt 3TCf (fCI) <PT<l11 ml 'Tm I ~ - Iii tilfll<P~q ~ 10 mmm ~ . ~ ~ i'i ~ m ~ 31T<n 3ITT <m ~ 1997 i'i 5 ~ ~ cgu ~ ET ~ Cl2TT ~ 1998 i'i ~ iJ4l Rt~'i <PT mlAT m cf> ~ ~ ~ 3iaxf~~q ~ ~ (~ cf; ~ ¢14'1~f<lqj ~ <IB ~ 6 ~m rt 3Tffi-LITT1 W I Cff.f 1997-98 rt ~ i'i <ITT: ~ ~I ~ ~~1~"1 f<l ~ 1.4 ~ 3TCI? Cfi11 ITT ctT 3ITT1T ~I . 1.7 iJfITT ~ 3ITT ~ cm ~ ~ rrx Clf[1'.l"Cjj q ~ 1.4 'llffifm fu;fcl ~ ctT ~ ~ ~ qi.f 1996- ~~ ~ (f2JT ~ ~ ~~ cf; fITTnEJ ~ ~ . 97 l'j 5.3 ~ ~ ~ 3ITT qi.f 1997-98 l'j 3.6 ~ ~ m ctT 3Jlq~qCflal ~ t. ~ ~ 3ITT ~ ~ ~ ~ ff<f ~ (f2JT Tfr'tl. 1998 rt 3TCf (fCj) cm ~ eEiT ~ C2lfQR (f2JT ~ . ~ (f2JT ~ <IB (1Tf~ 26.0 ~ ~ ~ ET ~I qi.f 1997-98 fZcITT<IT ctT ~ 311q~qCfla13TI q>,]' '4T ~ ~ men t. \JlT 3 Chapter 1 OVERVIEW Economic Scenario because of international and domestic factors. Impo11 growth also decelerated on account of continued 1.1 The year 1997-98 witnessed a growth rate in industrial slackness. /' GDP of about 5 per cent, against a growth of 7 .5 per cent in 1996-97. The average rate of growth of 1.5 All these developments in the economy have the economy rose from 6 per cent per annum in the led to increasing demands on the infrastructure seventh plan (1985-90) to 6.8 per cent per annum in sectors, including communications.