International Roaming BEREC Benchmark Data Report October 2014 – March 2015

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1 October 2015 BoR (15) 134

Contents

Introduction ...... 2 Regulatory evolution ...... 3 Methodology for data collection ...... 5 Main Findings ...... 6 Charts ...... 11 Voice roaming services ...... 12 Retail prices ...... 12 Surcharge for roaming voice calls made ...... 19 Wholesale prices ...... 22 Surcharge for wholesale voice calls ...... 26 Percentage of alternative tariffs on total volumes for calls made/received ...... 29 Volumes of retail roaming voice calls ...... 32 Retail and wholesale prices - outside EEA ...... 37 SMS roaming Services ...... 43 Retail prices ...... 43 Wholesale prices ...... 47 Percentage of SMS from alternative tariffs on total roaming SMS messages ...... 51 Volumes of retail roaming SMS ...... 53 DATA roaming services ...... 56 Retail prices ...... 56 Wholesale prices ...... 60 Percentage of volumes of Data from alternative tariffs over total data roaming volumes ..... 64 Volumes of retail Data services ...... 66 Wholesale roaming (outbound): Agreements applying Article 3 of the Roaming Regulation ...... 69

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Introduction

This BEREC Benchmark Report on International Roaming (the “Report”) presents the results of the 15th round of data collection on European international roaming services undertaken by the Body of European Regulators for Electronic Communications (BEREC). The Report covers the period 1 October 2014 - 31 March 2015, i.e. the 4th quarter 2014 and the 1st quarter 2015. The Report also includes data from previous rounds of data collection conducted by BEREC and its predecessor, the European Regulators Group (ERG), to provide context for the current figures. The earliest data is from the 2nd quarter 2007, when the Roaming Regulation was about to enter into force. The applicable regulatory framework for this data collection is the Roaming Regulation (EU) No 531/2012 (Third Roaming Regulation) applied in the European Union (EU) and the EEA EFTA countries1, with requirements for retail and wholesale regulated tariffs for voice, SMS and data roaming. The Regulation also included provisions on the separate sale of roaming services. In addition, Switzerland contributed to the data collections, although the 2007, 2009 and 2012 Roaming Regulation is not applicable there2. BEREC is required to collect regularly data from national regulatory authorities on the development of retail and wholesale charges for voice, SMS and data roaming services and to notify this data to the Commission under Article 19, paragraph 4 of the Roaming Regulation. BEREC believes that the information collected in existing and subsequent reports provides a sound basis for any decisions regarding future regulation. In addition, BEREC considers it important to collect and publish a wider range of information in order to give a better picture of the effect of the EU Roaming Regulation and to present the evolution of roaming services. While the monitoring obligations are addressed to individual NRAs, BEREC considers that by pursuing the following objectives it can add value through:  simplifying the process, not only for NRAs as BEREC acts as a central point for the data collection, but also for the Commission, as the data is received from a single source and following data processing;  coordinating the actions of individual NRAs, as the data collection exercise uses a single and commonly agreed data collection model, and the process is synchronised and based on the same collection periods. BEREC consults the market players and the Commission before finalising the data collection templates;  providing, as far as possible, a common response to the different questions posed during the collection process by operators and NRAs, as BEREC serves as the forum where these questions are commonly debated and addressed.

1 For the purposes of this Report, ‘EEA EFTA’ (European Economic Area, European Free Trade Association) refers to Liechtenstein, Norway and Iceland. 2 Figures from Switzerland are excluded from both “EEA” and “EEA EFTA” averages.

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Regulatory evolution

The ERG initially worked on the long-standing issue of high prices for international roaming services. Following its creation in January 2010, BEREC took over responsibility for this work from ERG.

The 2007 Regulation

In 2005, ERG undertook a study on international roaming that concluded that the EC Regulatory Framework did not provide the necessary tool-kit for NRAs to tackle the problems identified. ERG wrote to the Commission in December 2005 highlighting its concerns. After significant debate, the first Regulation on international roaming services was published on 29 June 2007. The primary provisions capped wholesale and retail charges voice calls under Eurotariff and set a number of transparency provisions to help to ensure that consumers were well informed. The provisions of the Regulation entered into force at different times, with retail and transparency provisions taking full effect by the end of September 2007 and wholesale provisions calculated annually from the end of August 20073.

The 2009 amended Regulation

On 7 May 2008, the Commission launched a public consultation on the functioning of the 2007 Regulation. ERG’s views expressed in response to the consultation were substantially reflected in the Commission’s legislative proposals,4 published on 23 September 2008, to extend the 2007 Regulation in duration and scope.

On 22 April 2009, the European Parliament adopted Regulation (EC) No 544/2009 at first reading, with a view to amending Regulation (EC) No 717/2007. Subsequently, on 8 June 2009, the Council of EU Telecoms Ministers formally adopted the new EU roaming rules approved by the European Parliament. The definitive text of Regulation (EC) No 544/2009 was published in the Official Journal of the European Union on 29 June 20095,6.

In particular, the Regulation introduced the following measures related to price control, applicable from 1 July 2009 to 30 June 2012:

 an extension of wholesale and retail price regulation for voice, with yearly decreases in the levels of the caps;

 price regulation of SMS roaming services at both the wholesale and retail level;

 price regulation of data roaming services at the wholesale level.

And from July 2010 to June 2012:

 retail transparency measures to protect consumers from “bill shock” when data roaming.

3 In Norway and Iceland the 2007 Regulation was in force from the end of 2007 to the 2nd quarter of 2010 4 http://ec.europa.eu/information_society/activities/roaming/docs/regulation/reg_en.pdf 5 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:167:0012:0023:EN:PDF 6 From the 3rd quarter 2009 to the 1st quarter 2010, Regulation 544/2009 applied in the EU while the first Roaming Regulation (EC) No 717/2007 remained in force in Norway, Iceland and Liechtenstein, with slightly higher voice caps, no SMS caps and no wholesale data cap.

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The 2012 Regulation

On 29 June 2010, the Commission published an interim report7 on the functioning of the 2009 Regulation. The Commission’s Digital Agenda for Europe8 also included a target for roaming, where ‘the difference between roaming and national tariffs should approach zero by 2015’.

In accordance with the 2009 Regulation, BEREC provided advice to the Commission on the functioning of the Regulation and future regulatory options in its December 2010 Report9, supplemented by its February 2011 response to the Commission’s public consultation10.

The Commission then published a full review of the functioning of the Regulation and legislative proposals for a new Regulation in July 201111.

On 30 May 2012 the Council of the European Union approved the International Roaming Regulation III12, which entered into force on 1 July 201213.

The Regulation introduced the following measures, applicable from 1 July 2012:

 an extension of wholesale and retail price regulation for voice and SMS with yearly decreases in the levels of the caps until 30 June 2014 with those caps to remain in force until 30 June 2022 for wholesale services, and until 30 June 2017 for the Eurotariffs, subject to a further review by 30 June 2016;

 an extension of wholesale price regulation for data with yearly decreases in the levels of the caps until 30 June 2014 with those caps to remain in force until 30 June 2022;

 price regulation of data roaming services at the retail level with a yearly decrease in the level of the cap until 30 June 2014 with the cap to remain in force until 30 June 2017, being subject to a further review in by 30 June 2016;

 the obligation for MNOs to meet all reasonable requests for wholesale roaming access, which comprises direct wholesale roaming access and wholesale roaming resale access under the rules set out in the Roaming Regulation. The Regulation also included provisions on the separate sale of roaming services which entered into force on 1 July 2014.

7 http://ec.europa.eu/information_society/activities/roaming/docs/interim_report2010.pdf 8 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2010:0245:FIN:EN:PDF 9 http://erg.eu.int/doc/berec/bor_10_58.pdf 10http://ec.europa.eu/information_society/activities/roaming/docs/cons11/Berec.pdf 11http://ec.europa.eu/information_society/activities/roaming/index_en.htm 12http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2012:172:0010:0035:EN:PDF 13 With regard to the EEA EFTA countries, it must be noted that the Roaming Regulation applies in these countries as from 7 December (Norway and Liechtenstein) and 21 December (Iceland) 2012.

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Methodology for data collection

ERG first consulted on a draft version of its data questionnaire during September 2007. Following comments received, ERG amended the data questionnaire sent to providers, with an accompanying Explanatory Memorandum, in October 2007. In order to verify the operators’ compliance with the new Roaming III Regulation, BEREC updated the questionnaire. NRAs and the Commission were informally consulted on subsequent revisions of the template. The information gathered for this Report covers both retail and wholesale prices and volumes for voice, SMS and data roaming services. Each NRA aggregated individual provider data to provide a national aggregate to BEREC. Therefore, only national aggregated data appears in this Report. Over 150 providers of international roaming services provided information for this Report. These include virtually all of the mobile network operators in the EU, as well as a significant number of MVNOs that provide EU roaming services. BEREC estimates that this covers around 95% of EU consumers using international roaming services today. There is a limited number of operators who have some problems supplying reasonable quality data. This is not at all unusual for a comprehensive data collection of this type. In most cases the NRA was able to work with the company to resolve or alleviate the problem. In other cases, where system upgrades will be necessary to comply with the new format of the data collection, the company was asked to provide the best possible estimate currently available and to complete upgrades in time to provide high quality data in the future. The prices for the Eurotariff14 may exceed the price caps due to the 30 second minimum initial charging interval and in some cases non-regulated calls have been included due to problems with reporting. Some operators had problems making the split between EEA15 countries and other European countries and this may affect certain graphs showing the surcharge as a result of billed minutes for intra-EEA roaming voice calls. The reason of negative surcharges in the Figures 7-8 may result from data that includes domestic post-paid tariffs with bundles of the roaming services (voice, SMS, data) applicable in EEA countries. At the wholesale level, operators often receive discounts based on variables like volume of traffic, calculated at the end of a 12-month period. When providing data for these reports, operators may estimate the effect of such discounts on data for each quarter. Because the actual discount may vary from the estimate, there may be an apparently ‘anomalous’ result for the quarter when the discount is actually applied. This should be kept in mind when comparing wholesale figures for different quarters in the same year.

14 Roaming providers are required to make available to their customers in the countries listed above the Eurotariff that may be combined with any retail tariff. The roaming provider must apply the Euro-tariff automatically to all current roaming customers, with the exception of customers who select a special roaming tariff (e.g. a roaming package). 15 European Economic Area. Roaming regulation applies to all Member States from the European Union and three of four member states of the European Free Trade Association (EFTA) (Iceland, Liechtenstein and Norway).

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In a few cases the number of operators changed, which may cause an apparent change in price between quarters. This can also lead to strong volume changes. When wholesale prices are above the price caps, in most cases the reason is that the average price to comply with the regulation is the annual price and not a quarterly one, and in such cases some quarters compensate for other quarters. Another reason may also be inaccuracies in reporting for the data collection itself. For ease of comparison, the Euro is used throughout this Report. Within the EEA, currency fluctuations between the Euro and other national currencies are likely to have affected the average prices reported for EEA countries outside the Euro zone. With regard to wholesale roaming resale access according to Article 3 para. 4 of the Roaming Regulation, MNOs may charge fair and reasonable prices for components not covered by para. 3. Thus prices may be higher than the price caps given in Article 7 para. 1. Some data also includes volumes and tariffs coming from roaming in non-EU countries in Europe. It should also be noted that the average wholesale roaming voice tariff for agreements applying Article 3 of the Roaming Regulation might be above the cap because the calculation is based on actual minutes (the Regulation permits to invoice 30 seconds for calls that are shorter). In one case annexes to contracts signed by the MNO and its MVNO/ MVNE, which introduce (among other aspects) new maximum rates under the EU regulation, were agreed between the parties and are currently in the signing process. Once the annexes have been signed, the regulated rates will be applied retroactively (i.e. from 01.07.2013). In the case of EFTA countries, the Roaming Regulation applies in these countries as of 7 December 2012 (Norway and Liechtenstein) and 21 December 2012 (Iceland). The Report includes data from Croatia where the Roaming Regulation applies as of 1 July 2013 as historical data are not available. This Report updates also previously published estimates, especially in terms of the Eurotariff and alternative tariffs. Newly submitted data allow for more precise estimates.

Main Findings

The information gathered by BEREC continues to show a good level of compliance with the Roaming Regulation in all EU Member States. At the retail level, all consumers have access to a Euro-voice, Euro-data and a Euro-SMS tariff. At the wholesale level, the voice, SMS and data roaming charges set between operators are in line with the declining regulated average caps. Some countries reported average prices slightly above the price caps.16

16 The reasons for most such cases are explained in the Methodology Chapter. Moreover, NRAs are monitoring compliance with the provisions of the Regulation to gather further information on possible reasons for reported prices that are higher than the caps. BEREC will keep monitoring this issue closely.

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Evolution of prices The applicable caps and the related EEA average prices during the data collection period were:

Q4 2014 Q1 2015 EEA EEA Service at Retail level (no VAT) Price Price Cap Average Average Cap

Eurotariff voice (making call) (€c/min) 19 14 19 13.1 Eurotariff voice (receiving call) €c/min) 5 3.5 5 3.4 Euro-SMS sent (€c/SMS) 6 5.5 6 5.4 Data transfer (€c/MB) 20 5.3 20 5.2

Q4 2014 Q1 2015 Service at wholesale level (no VAT) EEA Price EEA Price Cap Average Cap Average Wholesale voice (€c/minute) 5 4.8 5 3.7 Wholesale SMS (€c/SMS) 2 1.6 2 1.3 Wholesale data (€c/MB) 5 2.6 5 1.9

Calls made (retail) In general, average Eurotariff retail voice roaming rates (Figures 1 to 3) remained fairly below the regulated caps in most EEA Member States during the data collection period. For calls made, the EEA average Eurotariff was €0.140 in Q4 2014 and €0.131 in Q1 2015 compared to a cap of €0.19. The EEA average unregulated prices for alternative tariffs (Figure 1 to 3) was lower than during the equivalent period one year ago: €0.248 and €0.227 respectively in Q4 2014 and Q1 2015 compared to €0.286 and €0.271 in Q4 2013 and Q1 2014.

Calls received (retail) For calls received (Figures 4 and 5), the EEA average Eurotariff rate was nearer the cap at €0.035 during Q4 2014 and €0.034 in Q1 2015, compared to a cap of €0.050. For calls received, (Figure 6), unregulated prices are lower than during the equivalent period one year ago (€0.098 during Q4 2014 and €0.093 during Q1 2015 compared to €0.121 and €0.118 in Q4 2013 and Q1 2014).

Surcharge for voice calls (retail)

Regarding the effects of standardisation of billing units for Eurotariff calls (Figures 7-8), the 2012 Regulation (the mechanism introduced in the amended 2009 Regulation) requires per second billing for Eurotariff calls made, with the possibility of charging for an initial minimum period of up to 30 seconds to cover the costs of setting up the call. This has led to a significant drop in the EEA average surcharge for calls made, from around 22% in Q2 2009 to 5.79% in Q4 2014 and to 5.07% in Q1 2015.

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Calls made (wholesale) At the wholesale level, (Figures 9-10) the EEA average Eurotariff was €0.048 in Q4 2014 and €0.037 in Q1 2015 compared to a cap of €0.05. The regulation has led to a constant reduction in the average EEA wholesale prices for intra-EEA roaming voice calls (Figure 11).

Surcharge for voice calls (wholesale) At the wholesale level the surcharge for voice calls (Figure 12-13) decreased to 3.57% in Q4 2014 and to 3.35% in Q1 2015.

Prices rest of the world (RoW) With regard to ‘Rest of World’ retail voice roaming calls (Figures 20-24), typical prices were significantly higher than for calls within EEA countries. Comparing the medium-term trends (Figure 24), a decreasing trend coupled with a yearly constant oscillation (Q1 > Q2 > Q4 > Q3) for calls made and received is shown. There are no indications that operators have in general tended to raise the prices of unregulated ‘Rest of World’ roaming calls to make up for loss of revenue due to lower regulated price caps.

SMS (retail) The introduction of the Euro-SMS in the EEA in accordance with the 2009 Regulation continued in the 2012 Regulation and led to an EEA average Euro-SMS price (Figures 25-26) of around €0.055 in Q4 2014 and €0.054 in Q1 2015, compared to a regulated cap of €0.06. The EEA average price for unregulated SMS was higher, at €0.097 in Q4 2014 and €0.094 in Q1 2015. Before the 2009 Regulation, the EEA average SMS price was around €0.27 in Q1 2009 (Figure 27).

SMS (wholesale) At the wholesale level, the 2012 Regulation led to a reduction in the average EEA SMS price (Figures 28-30) to €0.016 in Q4 2014 and €0.013 in Q1 2015. In comparison, the EEA average price was €0.133 in Q2 2009, before the 2009 Regulation came into force.

Data (retail) The 2012 Regulation introduced new retail price caps for data services. This has led to a progressive drop in retail prices (Figures 34-35). There is a significant difference between the data Eurotariff and alternative tariffs for the relevant period: €0.053 in Q4 2014 and €0.052 in Q1 2015 for the Eurotariff compared to €0.105 and €0.090 for alternative tariffs.

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Data (wholesale) At the wholesale level, the average data cap of €0.05 in Q4 2014 and Q1 2015 applies in the EEA under the 2012 Regulation. The EEA average price for non-group wholesale data (Figures 37-39) fell to €0.026 per MB in Q4 2014 and €0.019 per MB in Q1 2015, compared to €0.061 and €0.042 in Q4 2013 and Q1 2014.

Wholesale agreements (article 3) In the case of wholesale agreements based on Article 3 of the Roaming Regulation, only some operators submitted this data. BEREC’s International Roaming Compliance Report17 showed that operators negotiated roaming services at the wholesale level individually and that the provision of such services was based on commercial agreements. Some light MVNOs as well as resellers stated that these services continued to be provided on the basis of the existing contracts with national host MNOs.

Evolution of volumes In respect of EEA volumes on voice, SMS and data roaming services (Figures 16-19, 32-33 and 41-42), one particular issue stands out which is the significant difference between these services. While volumes for voice and SMS services show a minimal or small increase from 2008 (1.38 times for calls made, 1.91 times for calls received and 1.42 times for SMS sent comparing Q1 2015 and Q1 2008), data service volumes increased up to around 72 times in Q1 2015 compared to Q1 2008 correspondent quarters.18

Evidence of market forces at work For voice roaming services, average EEA prices are close to the regulated caps. This suggests that providers see little attraction in competing on Eurotariff rates, despite the fact that there is a significant margin between typical wholesale prices and retail caps. On the other hand, as also reported in the previous Benchmark Reports, the European average alternative price for calls made remains significantly above the Eurotariff average price (Figure 3). The Eurotariffs account for the majority of voice and SMS traffic. Nevertheless customers opt for these alternative tariffs and in Q1 2015, 36.7% of calls made and 26.1% of calls received were based on non-Eurotariffs (Figures 14-15). For text messages sent while roaming within EEA countries, unregulated non-Euro SMS tariffs accounted for 13.3% of the total volume (Figure 31). There is a significant different trend in the case of data roaming services. In Q1 2015 around 42.6% of data traffic was based on the non-Euro data tariff while roaming (Figure

17 BEREC International Roaming Compliance Report (Regulation (EU) No 531/512 of the European Parliament and of the Council of 13 June 2012 on roaming), the link: http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/1482-berec-international- roaming-compliance-report-regulation-eu-no-531512-of-the-european-parliament-and-of-the-council- of-13-june-2012-on-roaming 18 It should be noted that the results displayed in the charts might take into account values from a different number of operators that submitted data in the relevant quarters. In this Report Croatia is also included which could affect total volumes as well.

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40)19. In this regard, the BEREC Reports on Transparency and Comparability of International Roaming Tariffs20 also showed that a large number of operators offered a variety of packages of roaming data services. Positive outcomes of competition dynamics for data roaming are also signalled by the much bigger differential (compared to voice calls and SMS) between the regulated caps and the average Euro and non-Euro data price for MB both at retail and wholesale levels. LBO services In 2014 Art 4 and 5 (Separated sale of retail roaming services) of the Roaming III Regulation entered into force. Until now only one operator from Lithuania offering LBO services submitted data to BEREC for Q4 2014 and Q1 2015.

19 It must be noted that not all countries provided data for prepaid or postpaid alternative tariffs and care should be taken when comparing percentages with voice and SMS services. 20 BEREC Reports on transparency and Comparability of International Roaming Tariffs: 2013: http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/3903-report-on- transparency-and-comparability-of-international-roaming-tariffs 2014: http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/4787-report-on- transparency-and-comparability-of-international-roaming-tariffs

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Charts

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Voice roaming services

Retail prices

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Figure 1: Average retail price per minute for intra-EEA roaming voice calls made: Eurotariff and alternative tariffs (Q4 2014)

€ 1.00 0.920 € 0.90

€ 0.80

€ 0.70

€ 0.60 0.525 € 0.50

€ 0.40

0.345

0.340

0.336

0.317

0.301

0.289

0.281 0.270

€ 0.30 0.264

0.248

0.238

0.235

0.216

0.195

0.191

0.188

0.187

0.187 0.187

0.185

0.181

0.180

0.178

0.174

0.173

0.172

0.171

0.170

0.169

0.167

0.164

0.163 0.162

€ 0.20 0.160

0.155

0.147

0.140

0.139

0.137

0.132 0.132

0.129

0.124

0.119

0.113

0.111

0.107 0.105

€ 0.10 0.091 0.000 € 0.00

Eurotariff Q4'14 Alternative tariffs Q4'14 Price Cap

Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs.

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Figure 2: Average retail price per minute for intra-EEA roaming voice calls made: Eurotariff and alternative tariffs Q1 2015

€ 1.00

€ 0.90 0.880

€ 0.80

€ 0.70 0.596 € 0.60

€ 0.50

€ 0.40

0.348

0.339

0.320

0.318

0.297

0.289

0.282

0.275

0.264 0.260

€ 0.30 0.259

0.237

0.235

0.230

0.227

0.192

0.188

0.187

0.186

0.184

0.183

0.182

0.181

0.180

0.179

0.176

0.172

0.171

0.168

0.167

0.163 0.161

€ 0.20 0.160

0.158

0.157

0.153

0.151

0.148

0.136

0.135

0.131

0.130

0.128

0.117

0.108

0.104

0.103

0.094

0.089 0.085

€ 0.10 0.080 0.000 € 0.00

Eurotariff Q1'15 Alternative tariffs Q1'15 Price Cap

Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs.

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Figure 3: EEA average retail price per minute for intra-EEA roaming voice calls made

€ 0.80 0.698

€ 0.70 0.614 € 0.60

€ 0.50

0.465

0.457

0.456

0.450

0.449

0.428

0.426

0.425

0.424

0.422

0.413

0.411

0.406

0.404

0.395

0.391

0.389

0.384

0.383

0.379 0.379 0.378

€ 0.40 0.374

0.367

0.366

0.365

0.363

0.361

0.359

0.351

0.349

0.344

0.341

0.330

0.320

0.319

0.312

0.311

0.310

0.307

0.304

0.286 0.283

€ 0.30 0.278

0.271

0.265

0.262

0.259

0.253

0.250

0.248

0.227

0.217

0.211 0.206

€ 0.20 0.196

0.157

0.140 0.131

€ 0.10

€ 0.00 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 '07 '07 '07 '08 ''08 '08 '08 '09 '09 '09 '09 '10 '10 '10 '10 '11 '11 '11 '11 '12 '12 '12 '12 '13 '13 '13 '13 '14 '14 '14 '14 '15

Eurotariff - Calls Made Non - Eurotariff - Calls Made Price cap

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Figure 4: Average retail price per minute for intra-EEA roaming voice calls received: Eurotariff and alternative tariffs Q4 2014

€ 0.35

€ 0.30 0.292 0.276

€ 0.25

€ 0.20 0.190 0.165

€ 0.15 0.138

0.137

0.125

0.123

0.114

0.112

0.102

0.101

0.100 0.099

€ 0.10 0.098

0.086

0.079

0.077

0.076

0.059

0.058

0.056

0.053

0.052

0.050

0.049 0.049

0.049

0.048

0.047

0.046

0.045

0.043

0.041

0.040 0.040

€ 0.05 0.038

0.037

0.036

0.035

0.033 0.033

0.033

0.031

0.028

0.026

0.022

0.017

0.016

0.011 0.000 € 0.00

Eurotariff Q4'14 Alternative tariffs Q4'14 Price Cap

Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs.

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Figure 5: Average retail price per minute for intra-EEA roaming voice calls received: Eurotariff and alternative tariffs Q1 2015

€ 0.35 0.325

€ 0.30

0.285 0.274

€ 0.25

€ 0.20 0.170

€ 0.15 0.139

0.118

0.114

0.107

0.101 0.099

€ 0.10 0.093

0.078

0.077

0.071

0.064

0.061

0.056

0.054

0.050

0.049

0.048

0.047

0.046

0.045 0.045

0.045

0.043

0.040

0.040 0.040 0.039

€ 0.05 0.038

0.037

0.036

0.035

0.034

0.033

0.032

0.031

0.026

0.023

0.021

0.018

0.016

0.011

0.009 0.000 € 0.00

Eurotariff Q1'15 Alternative tariffs Q1'15 Price Cap

Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs.

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Figure 6: EEA average retail price per minute for intra-EEA retail roaming voice calls received

€ 0.40 0.353

€ 0.35 0.315

€ 0.30

€ 0.25

0.223

0.221

0.218

0.217

0.210

0.203

0.201

0.199 0.199

€ 0.20

0.183

0.178

0.171

0.166

0.165

0.164

0.160

0.156

0.155

0.152

0.151

0.150

0.148

0.145

0.143

0.142 0.140

€ 0.15 0.138

0.135

0.132

0.130

0.129

0.125

0.122

0.121

0.118

0.115

0.113

0.100

0.098

0.096 0.095

€ 0.10 0.093

0.072

0.071

0.070

0.062

0.059

0.056 0.053

€ 0.05 0.039

0.035 0.034

Eurotariff - Calls Received Non - Eurotariff - Calls Received Price cap

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Surcharge for roaming voice calls made

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Figure 7: Surcharge as a result of billed minutes for intra-EEA roaming voice calls made: Eurotariff Q4 2014 25%

20% 19.19%

15%

12.52%

11.56%

10.83%

10.50%

10.21%

9.90% 9.86%

10% 9.69%

8.75%

7.62%

7.59%

7.57%

7.43%

7.23%

6.92%

6.90%

6.83%

6.61%

6.54%

6.03%

5.99%

5.98%

5.94%

5.79%

5.67%

5.66%

5.56%

5.49%

5.48%

5.42%

5.30%

5.25%

5.24%

5.07%

5.02%

5.00%

4.98%

4.97%

4.94%

4.82%

4.78%

4.74% 4.47%

5% 4.11%

3.99%

3.92%

3.82%

3.66%

3.57%

3.37%

3.31%

3.03%

2.95%

2.52%

2.51%

2.46%

2.08%

2.04%

0.57%

0.48% 0.00% 0%

Calls made Q4'12 Calls made Q4'13 Calls made Q4'14

20 BoR (15) 134

Figure 8: Surcharge as a result of billed minutes for intra-EEA roaming

voice calls made: Eurotariff Q1 2015 18.12%

18% 15.74%

13%

11.06%

11.00%

10.56%

10.41%

10.05%

9.58%

9.57%

9.03%

7.42%

7.42% 7.37%

8% 7.36%

6.98%

6.80%

6.72%

6.53%

6.43%

6.22%

6.20%

5.97%

5.88%

5.80%

5.79%

5.48%

5.45%

5.38%

5.35%

5.08%

5.07%

4.99%

4.99% 4.99%

4.85%

4.83%

4.75%

4.68%

4.58%

4.45%

4.15%

3.95%

3.78%

3.65%

3.64%

3.55%

3.54%

3.22%

2.97%

2.95%

2.85% 2.54%

3% 2.25%

2.14%

1.99%

1.69%

1.38%

0.48% 0.00%

-2%

1.61% -

Calls made Q1'13 Calls made Q1'14 Calls made Q1'15

21 BoR (15) 134

Wholesale prices

22 BoR (15) 134

Figure 9: Average wholesale price per minute for intra-EEU roaming voice calls: charges to non-group companies (wholesale roaming inbound)

€ 0.30 Q4 2014 0.254 € 0.25

€ 0.20 0.163

€ 0.15

0.119

0.111

0.110

0.104

0.103

0.101

0.100

0.099

0.098

0.096

0.094

0.093

0.093 0.089

€ 0.10 0.089

0.088

0.087

0.084

0.082

0.079

0.078

0.057

0.056

0.051

0.050

0.049

0.048

0.047

0.046

0.045

0.044

0.041

0.040

0.039 0.039

€ 0.05 0.039

0.037

0.036

0.028 0.025

€ 0.00

Wholesale Q4 '12 Wholesale Q4'13 Wholesale Q4'14 Price Cap

23 BoR (15) 134

Figure 10: Average wholesale price per minute for intra-EEU roaming voice calls: charges to non-group companies (wholesale roaming inbound) € 0.30 Q1 2015

€ 0.25 0.225

€ 0.20

€ 0.15

0.120

0.106

0.104

0.100

0.099

0.096 0.091

€ 0.10 0.090

0.08851

0.084

0.082

0.080

0.078

0.076

0.073

0.070

0.069

0.067

0.064

0.063

0.061

0.060

0.057

0.056

0.054

0.050

0.049

0.048

0.047

0.046

0.045

0.044

0.043

0.042

0.041 0.040

€ 0.05 0.040

0.038

0.037

0.036

0.035

0.034

0.033

0.032

0.029

0.028

0.027

0.025 0.024

€ 0.00

Wholesale Q1'13 Wholesale Q1'14 Wholesale Q1'15 Price Cap

24 BoR (15) 134

Figure 11: EEA average price per minute for wholesale non-group roaming voice calls € 0.50

€ 0.45 0.462 € 0.40

€ 0.35 0.393

€ 0.30

€ 0.25

0.277

0.250

0.249 0.245

€ 0.20 0.240

0.225

0.223

0.216

0.212

0.210 0.197

€ 0.15 0.196

0.183

0.182

0.172

0.168 0.150

€ 0.10 0.149

0.129

0.127

0.112

0.103 0.093

€ 0.05 0.090

0.067

0.063

0.050 0.048 0.037 € 0.00 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 '07 '07 '07 '08 ''08 '08 '08 '09 '09 '09 '09 '10 '10 '10 '10 '11 '11 '11 '11 '12 '12 '12 '12 '13 '13 '13 '13 '14 '14 '14 '14 '15

Wholesale voice averages - roaming in Price cap

25 BoR (15) 134

Surcharge for wholesale voice calls

26 BoR (15) 134

Figure 12: Surcharge as a result of billed minutes for intra-EEA wholesale voice calls (non-group companies) Q4 2014

29%

24%

19% 14.97%

14%

10.77%

9.30%

8.12% 7.89%

9% 7.79%

7.66%

7.16%

7.02%

6.52%

5.63%

5.60%

5.42%

5.38%

5.19%

5.17%

5.02%

4.49%

4.41%

4.40%

4.37%

4.31%

4.27%

4.20%

4.18%

4.16%

3.91%

3.87%

3.80%

3.76% 3.76%

3.69%

3.57%

3.54%

3.46%

3.43%

3.35%

3.32%

3.14%

3.06%

2.97%

2.96% 2.96%

2.95%

2.80%

2.76% 2.71%

4% 2.68%

2.43%

2.41%

2.39%

2.11%

2.10%

2.00%

1.75%

1.73%

1.57%

1.53%

1.19%

1.04%

0.96% 0.58%

-1%

0.14% -

Q4 2012 Q4 2013 Q4 2014

27 BoR (15) 134

Figure 13: Surcharge as a result of billed minutes for intra-EEA wholesale voice calls (non-group companies) Q1 2015 24%

19% 14.35%

14% 9.33%

9% 8.66%

7.93%

7.91%

7.73%

7.39%

6.98%

6.88%

6.39%

5.89%

5.51%

4.98%

4.82%

4.67%

4.62%

4.60%

4.50%

4.46%

4.44%

4.39%

4.22%

4.13%

4.00%

3.93%

3.89%

3.86%

3.73%

3.66%

3.62%

3.57%

3.52%

3.51%

3.35%

3.27%

3.26%

3.10% 3.09%

4% 3.06%

2.89%

2.88%

2.83% 2.83%

2.69%

2.59%

2.54%

2.51% 2.51%

2.50%

2.45%

2.23%

2.18%

2.05%

1.89%

1.88%

1.74%

1.64%

1.63%

1.44%

1.34%

1.28%

1.05%

0.59% 0.46%

-1%

0.34% -

Q1 2013 Q1 2014 Q1 2015

28 BoR (15) 134

Percentage of alternative tariffs on total volumes for calls made/received

29 BoR (15) 134

Figure 14: EEA percentage of calls made: Eurotariff and alternative tariffs (millions of minutes)

100%

90%

303.775

321.072

431.420

437.869

266.533

334.689

283.851

277.434

326.293

281.302

450.682

298.021

315.012 542.759

80% 355.952

591.295

426.911

348.890

409.488

402.479

527.289

549.627

555.364 788.181

70%

60%

50%

40%

898.038

918.915

742.344

916.728

768.176

869.562 739.592

742.741

1224.255

1223.508

744.642

786.107 1175.806

30% 714.371

851.794

685.440

1104.456

1182.724

763.268

731.068

927.945

945.756

909.403 1288.471

20%

10%

0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2009 2009 2009 2010 2010 2010 2010 2011 2011 2011 2011 2012 2012 2012 2012 2013 2013 2013 2013 2014 2014 2014 2014 2015

calls made - Eurotariff calls made - Non Eurotariff

30 BoR (15) 134

Figure 15: EEA percentage of calls received: Eurotariff and alternative tariffs (millions of minutes)

100%

90%

409.176

527.863

427.509

338.612

473.916

352.434

418.196

338.529

433.584

388.967

309.828

316.998

427.639

333.689

356.011

349.865

483.722

346.834

313.172

433.581

304.611

333.576 340.081

80% 321.839

70%

60%

50%

40%

955.567

975.131

1205.035

912.922

1517.023

1209.111

1313.412

1156.034

985.584

769.301

782.071

805.040

1122.781

849.243

831.053

805.291

1047.815

698.488

962.986

1144.586

654.133

710.896 724.383

30% 649.485

20%

10%

0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2009 2009 2009 2010 2010 2010 2010 2011 2011 2011 2011 2012 2012 2012 2012 2013 2013 2013 2013 2014 2014 2014 2014 2015

calls received - Eurotariff calls received - non Eurotariff

31 BoR (15) 134

Volumes of retail roaming voice calls

32 BoR (15) 134

Figure 16: Outgoing international roaming traffic Index, intra-EEA roaming calls in Q4 2014 (Q4 2008 = 100)

400 384.843

350 341.767 297.982

300 289.640

281.774

272.139 257.036

250 237.068

233.078

227.664

225.015

217.331

210.654

202.192

195.840 193.825

200 190.707

163.795

163.903

161.969

157.758

154.071

151.898

149.720

145.446 138.295

150 136.674

130.306

129.376

128.394

127.130

125.836

125.166

122.685

121.307

119.513

113.397

111.368

109.547

109.210

107.014

104.863

100.186

98.640

96.202

95.888

95.578

94.540

94.478

93.791

93.019

93.084

92.348

90.419

89.274

88.944

88.362 87.477

100 86.090

83.712

80.803

75.895

71.749 70.577

Q4 '12 Q4 '13 Q4 '14

Liechtenstein based on Q4 2012 = 100, Croatia based on Q4 2013 = 100

33 BoR (15) 134

Figure 17: Outgoing international roaming traffic Index, intra-EEA roaming calls in Q1 2015 (Q1 2008 = 100) 600

500 485.615 406.334

400 394.427

358.357 291.953

300 286.237

265.413

245.037

231.774

230.596

229.565

218.664

216.296 188.463

200 181.026

176.261

169.213

165.809

160.345

148.004

144.986

143.502

143.100

142.664

140.424

139.692

137.580

135.930

134.175

132.054

122.497

119.988

119.617

116.437

116.328

114.657

114.304

110.277

104.331

104.182

104.131

103.997

94.321

94.031

93.629

92.473

90.044

88.901

87.629

85.635

85.282

85.045 84.337

100 80.120

77.214

67.843

67.741

66.940

66.315

65.967

64.046

57.847

56.707 49.751

Q1 '13 Q1 '14 Q1 '15

Croatia based on Q1 2014 = 100, Liechtenstein based on Q1 2013 = 100 and Switzerland based on Q1 2009 = 100

34 BoR (15) 134

Figure 18: Incoming international roaming traffic Index, intra-EEA roaming calls in Q4 2014 (Q4 2008 = 100)

700 661.812

600

549.859 523.710

500

461.336 455.773

400

314.647 297.073

300 294.619

222.549

194.297 193.264

200 177.403

156.560

147.223

144.476

142.523

135.578

135.295

133.744

124.875

121.498

120.132

117.119

111.841

110.374

109.917

108.397

103.601

102.996

97.902

97.068 81.793

100 76.014

Q4 '12 Q4 '13 Q4 '14

Liechtenstein based on Q4 2012 = 100, Croatia based on Q4 2013

35 BoR (15) 134

Figure 19: Incoming international roaming traffic Index, intra-EEA roaming calls in Q1 2015 (Q1 2008 = 100)

900 818.265

800 777.684

700 678.485

651.531 603.726

600 576.947

532.586 509.706

500 468.411 416.652

400

330.491

303.540 283.186

300 282.884

261.592

243.627

221.615

221.232

191.253

187.979 186.578

200 179.292

162.132

161.806

155.270

154.785

153.459

152.530

149.569

142.353

142.115

140.054 140.065

138.158

136.335

132.794

132.733

126.058

125.622

120.203

118.397

117.373

114.192

111.646

110.908

109.016

104.675

102.302

101.346

101.263

100.127 100.144

99.700

98.772

96.083

95.361

84.998

80.993

77.605

71.738

71.397

69.929 66.456 100 66.039

Q1 '13 Q1 '14 Q1 '15

Croatia based on Q1 2014 = 100, Liechtenstein based on Q1 2013 = 100, Switzerland based on Q1 2009 = 100 and Luxemburg based on Q1 2009 = 100

36 BoR (15) 134

Retail and wholesale prices - outside EEA

37 BoR (15) 134

Figure 20: Average retail price per minute for roaming voice calls made by EEA customers outside EEA Q4 2014

€ 3.00 2.487

€ 2.50 1.936

€ 2.00 1.931

1.821

1.818

1.780

1.772

1.765

1.757

1.745

1.733

1.730

1.722

1.693

1.671

1.641

1.593

1.546

1.521

1.481

1.482

1.472

1.443

1.437 1.435

€ 1.50 1.401

1.381

1.359

1.350

1.342 1.342

1.318

1.307

1.289

1.267

1.263

1.236

1.190

1.151

1.150

1.144

1.139

1.126

1.125

1.102

1.073

1.052

1.030

0.953

0.912

0.898 0.897

€ 1.00 0.895

0.859

0.822

0.812

0.768

0.680

0.666

0.663

0.480

0.440 0.397 € 0.50 0.391

€ 0.00

RoW - Calls Made - Q4'12 RoW - Calls Made - Q4'13 RoW - Calls Made - Q4'14

38 BoR (15) 134

Figure 21: Average retail price per minute for roaming voice calls made by EEA customers outside EEA Q1 2015

€ 3.00 2.498

€ 2.50 2.024

€ 2.00 1.955

1.876

1.849

1.844

1.786

1.751

1.750

1.722

1.662

1.651

1.644

1.636

1.630

1.604

1.592

1.582

1.565

1.524

1.516

1.495

1.459 1.431

€ 1.50 1.406

1.378

1.374

1.371

1.357

1.349

1.336

1.323

1.297

1.285

1.278

1.249

1.234

1.180

1.166

1.144

1.108

1.098

1.096

1.063

1.054

1.052

1.050

1.046

1.028

1.013

0.995

0.973 0.940

€ 1.00 0.926

0.862

0.826

0.798

0.688

0.625

0.603

0.577

0.493

0.463 0.437

€ 0.50 0.391

€ 0.00

RoW - Calls Made - Q1'13 RoW - Calls Made - Q1'14 RoW - Calls Made - Q1'15

39 BoR (15) 134

Figure 22: Average retail price per minute roaming voice calls received by EEA customers outside EEA Q4 2014 € 2.50

€ 2.00

1.661 1.661

€ 1.50

1.365

1.351

1.331

1.138

1.107

1.089

1.065

1.053 0.939

€ 1.00 0.929

0.901

0.868

0.851

0.846

0.838

0.817

0.816

0.815

0.791

0.784

0.778

0.773

0.748

0.742

0.737

0.714

0.709

0.705

0.696

0.675

0.661

0.593

0.585

0.581

0.569

0.527

0.521

0.474

0.466

0.462

0.452

0.451

0.439

0.437

0.437 0.411

€ 0.50 0.411

0.383

0.381

0.372

0.367

0.338

0.336

0.322

0.315

0.304

0.270

0.251

0.192

0.186

0.074

0.052 0.049 € 0.00

RoW - Received - Q4'12 RoW - Received - Q4 '13 RoW - Received - Q4'14

40 BoR (15) 134

Figure 23: Average retail price per minute roaming voice calls received by EEA customers outside EEA Q1 2015 € 2.00

€ 1.80 1.744

1.704 1.607

€ 1.60 1.392

€ 1.40

1.285

1.278 1.184

€ 1.20 1.127 1.013

€ 1.00 0.975

0.921

0.904

0.841

0.835

0.817

0.810

0.804

0.789

0.786

0.777

0.762

0.750

0.739 0.733

€ 0.80 0.725

0.712

0.706

0.691

0.662

0.641

0.636

0.634

0.633

0.628

0.567

0.562 0.550

€ 0.60 0.538

0.502

0.488

0.471

0.459

0.455

0.453

0.442

0.440

0.436

0.429

0.425

0.422

0.397

0.368 0.359

€ 0.40 0.335

0.302

0.289

0.269

0.265

0.217

0.209 0.207

€ 0.20 0.171

0.076

0.057 0.051 € 0.00

RoW - Received - Q1'13 RoW - Received - Q1 '14 RoW - Received - Q1'15

41 BoR (15) 134

Figure 24: Average wholesale and retail prices for roaming calls made and received by EEA customers outside EEA (EU only for Q2 2009 - Q1 2010)

€ 1.60

1.456

1.447

1.442

1.427

1.391 1.365

€ 1.40 1.354

1.339

1.337

1.334

1.330

1.320

1.317

1.299

1.288

1.285

1.283

1.273

1.269

1.267

1.262

1.253

1.245

1.242 1.241

€ 1.20 1.181

1.139

1.132

1.123

1.098 1.031

€ 1.00

0.835

0.810

0.794

0.794 0.794

€ 0.80 0.744

0.732

0.729

0.725

0.719

0.718

0.711

0.706

0.696

0.689

0.685

0.673

0.666

0.665

0.655

0.632

0.628

0.627

0.614

0.612

0.594

0.591

0.589

0.584

0.571

0.563

0.561

0.550

0.547

0.545 0.542

€ 0.60 0.541

0.516

0.514

0.509

0.502

0.500

0.488

0.474

0.455

0.452

0.449

0.444

0.438

0.433

0.429

0.425

0.390

0.370 0.354

€ 0.40 0.3449

0.332

0.3178

0.3146

0.3093

0.3053 0.2576

€ 0.20

€ 0.00 Q2'07Q3'07Q4'07Q1'08Q2''08Q3'08Q4'08Q1'09Q2'09Q3'09Q4'09Q1'10Q2'10Q3'10Q4'10Q1'11Q2'11Q3'11Q4'11Q1'12Q2'12Q3'12Q4'12Q1'13Q2'13Q3'13Q4'13Q1'14Q2'14Q3'14Q4 '14Q1 '15

Wholesale price per billed min - RoW Retail RoW calls made Retail RoW calls received

42 BoR (15) 134

SMS roaming Services Retail prices

43 BoR (15) 134

Figure 25: Average price for Euro-SMS and Non Euro-SMS in Q4 2014 (prepaid + postpaid)

€ 0.30 0.275

€ 0.25

€ 0.20 0.173

€ 0.15

0.138

0.136

0.132

0.124

0.116

0.111

0.108

0.105

0.098

0.097 0.094

€ 0.10 0.094

0.089

0.085

0.083

0.077

0.075

0.071

0.064

0.063

0.062

0.060

0.059

0.058

0.057 0.057

0.056

0.055

0.054

0.053

0.052

0.051

0.050

0.049

0.048

0.042 0.040

€ 0.05 0.040

0.039

0.030

0.029

0.022 0.000 € 0.00

Euro-SMS Q4'14 Non Euro-SMS Q4'14 Price Cap

44 BoR (15) 134

Figure 26: Average price for Euro-SMS and Non Euro-SMS in Q1 2015 (prepaid + postpaid) € 0.35

€ 0.30 0.294

€ 0.25

€ 0.20 0.156

€ 0.15

0.130

0.129

0.120

0.117

0.110

0.109

0.108

0.102

0.095

0.094

0.094 0.088

€ 0.10 0.088

0.087

0.084

0.082

0.076

0.071

0.069

0.065

0.060

0.059

0.058

0.056

0.055

0.054

0.053

0.051

0.050

0.049

0.048

0.043 0.041

€ 0.05 0.040

0.035

0.027

0.023

0.020

0.000 0.000 0.000 0.000 € 0.00

Euro-SMS Q1'15 Non Euro-SMS Q1'15 Price Cap

45 BoR (15) 134

Figure 27: Average EEA price per retail SMS (Euro + Non Euro SMS tariffs)

€0.30

0.285

0.282

0.277 0.275

€0.25 0.274 0.247

€0.20

€0.15

€0.10

0.113

0.110

0.107

0.104

0.103

0.102

0.101

0.099

0.091

0.083

0.076 0.074

€0.05 0.072

0.070

0.059

0.057 0.053

€0.00

Retail SMS (regulated + non-regulated) Regulated Cap

46 BoR (15) 134

Wholesale prices

47 BoR (15) 134

Figure 28: Average wholesale price per intra-EEA roaming SMS: charges to non-group companies

€ 0.18

0.167

0.165 0.160

€ 0.16 0.156

0.151

0.150 0.147

€ 0.14 0.136 0.133

€ 0.12

€ 0.10

€ 0.08

€ 0.06

0.043

0.041

0.040

0.038

0.037

0.037 0.035

€ 0.04 0.035

0.030

0.025

0.023

0.019

0.017

0.016 0.016

€ 0.02 0.016 0.013

€ 0.00

Wholesale SMS Price cap

48 BoR (15) 134

Figure 29: Average wholesale price per intra-EEA roaming SMS: charges to non-group companies in Q4 2014

€ 0.10 0.090 € 0.09

€ 0.08

€ 0.07

€ 0.06

€ 0.05 0.042

€ 0.04 0.034

€ 0.03

0.024

0.021

0.020

0.019

0.018

0.017

0.017 0.016

€ 0.02 0.016

0.016

0.015

0.014

0.014 0.008 € 0.01 0.007

€ 0.00

Wholesale SMS Q4'12 Wholesale SMS Q4 '13 Wholesale SMS Q4 '14 Price Cap

49 BoR (15) 134

Figure 30: Average wholesale price per intra-EEA roaming SMS: charges to non-group companies in Q1 2015

€ 0.08 0.071 € 0.07

€ 0.06

€ 0.05

€ 0.04

0.032 0.030

€ 0.03

0.020

0.019

0.018

0.017

0.017 0.017

€ 0.02 0.017

0.017

0.016

0.015

0.014

0.013

0.012 0.011

€ 0.01 0.008

0.007 0.004

€ 0.00

Wholesale SMS Q1 '13 Wholesale SMS Q1 '14 Wholesale SMS Q1 '15 Price Cap

50 BoR (15) 134

Percentage of SMS from alternative tariffs on total roaming SMS messages

51 BoR (15) 134

Figure 31: EEA percentage of SMS messages: Euro SMS and Non Euro SMS (millions of messages) 100%

90%

152.294

122.644

124.031

130.151

131.593

135.339

128.891

131.948

256.177

176.927

252.966

275.741

127.865

110.821

169.152

241.027

108.948

217.410

155.308

210.565

363.042

158.397 149.844 80%

70%

60%

50%

40%

818.353

807.773

838.230

837.451

856.768

803.684

812.291

1026.886

748.864

648.548

972.876

603.732

1568.284

835.175

1055.325

1502.899

1622.359

769.465

1366.754

753.739

1111.250

952.304 1440.500 30%

20%

10%

0% Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2009 2009 2010 2010 2010 2010 2011 2011 2011 2011 2012 2012 2012 2012 2013 2013 2013 2013 2014 2014 2014 2014 2015

Euro SMS Non Euro SMS

52 BoR (15) 134

Volumes of retail roaming SMS

53 BoR (15) 134

Figure 32: Retail SMS sent traffic Index Q4 2014 (Q4 2008 = 100)

480 440.170

440 418.041

400

360

320 285.384

280

256.087

250.092

246.264

240.997 239.181

240 221.840

215.782

214.171

213.985

210.846

208.717

205.809

205.388

202.506 196.193

200 188.420

180.704

171.348

168.288

165.664

164.056

163.381

160.540

159.273

157.474

155.502

154.837

153.834

146.058 144.304

160 143.149

139.894

137.879

137.538

136.827

134.082

133.459

132.612

132.388

131.841

128.632

125.911

123.512

121.063

115.625

115.430

113.651

112.798

112.159

107.191 106.545

120 104.742

99.754

98.607

93.604

90.244

87.417

86.007

83.796 79.940

80 73.130 50.600 40

Q4 '12 Q4 '13 Q4 '14

Liechtenstein based on Q4 2012 = 100, Croatia based on Q4 2013 = 100

54 BoR (15) 134

Figure 33: Retail SMS sent traffic Index Q1 2015 (Q1 2008 = 100)

520

480 445.262

440 420.761

400

360

320 286.852

280 260.339 237.692

240 237.369

209.684

201.562

198.854

195.991

195.509

195.221

195.019

192.241

191.811

188.112 187.859

200 181.523

176.641

173.781

172.518

157.589

147.281

144.802

142.801 142.716

160 142.385

138.221

136.844

135.695

129.043

128.340

128.018

126.464

123.401

114.321

113.572

113.407

112.827

112.750

108.970

108.219

107.019

106.652

101.232

101.156

100.760 100.556

120 100.276

98.619

96.066

95.500

94.492

94.198

92.441

88.791

87.539

85.582

85.211

80.878

79.347 72.695

80 64.152

54.351 41.389 40

Q1 '13 Q1 '14 Q1 '15

Croatia based on Q1 2014 = 100, Liechtenstein based on Q1 2013 = 100 and Switzerland based on Q1 2009 = 100

55 BoR (15) 134

DATA roaming services Retail prices

56 BoR (15) 134

Figure 34: Average retail data price per Mb in Q4 2014 (prepaid+postpaid)

€ 1.20 0.996 € 1.00

€ 0.80

€ 0.60 0.564

€ 0.40

0.314

0.217

0.211

0.194

0.192

0.191

0.187

0.184

0.182

0.180

0.179

0.175

0.174

0.173

0.169

0.167 0.166

€ 0.20 0.162

0.155

0.148

0.143

0.128

0.124

0.112

0.107

0.105

0.104

0.100

0.099

0.091

0.087

0.079

0.078

0.076

0.072

0.068

0.062

0.061

0.053

0.052

0.050

0.047

0.042

0.041

0.036

0.033

0.032

0.031

0.014

0.010 0.000 € 0.00

Euro Data Q4 '14 Non Euro Data Q4 '14 Price Cap

57 BoR (15) 134

Figure 35: Average retail data price per Mb in Q1 2015 (prepaid+postpaid)

€ 0.80 0.727

€ 0.70 0.633

€ 0.60

€ 0.50

€ 0.40

€ 0.30

0.209

0.195

0.193

0.192

0.191

0.190

0.183

0.180

0.178

0.174

0.173

€ 0.20 0.173

0.167

0.160

0.157

0.155

0.154

0.153

0.143

0.136

0.125

0.119

0.106

0.103

0.102

0.099

0.096

0.090

0.084

0.082

0.078 0.075

€ 0.10 0.073

0.070

0.069

0.055

0.053

0.052

0.049

0.045

0.044

0.042

0.038

0.036

0.034

0.028

0.012

0.011 0.000 € 0.00

Euro Data Q1 '15 Non Euro Data Q1 '15 Price Cap

58 BoR (15) 134

Figure 36: EEA average price per Mb for retail EU/EEA and RoW data (Eurotariff and Non Eurotariff: prepaid + postpaid)

€ 9.00

8.220 7.973

€ 8.00

7.350

6.930 6.875

€ 7.00 6.769

6.358

6.089

6.037 6.034

€ 6.00 5.842

5.554

5.541

5.472

5.445

5.395 4.839

€ 5.00 4.707

4.090

4.015

3.971

3.912 3.786

€ 4.00 3.735

3.581

3.198

3.131

3.119

3.018 2.874

€ 3.00 2.758

2.652

2.542

2.514

2.192

2.090

2.044

1.923 1.901

€ 2.00 1.750

1.583

1.487

1.379

1.208

1.118 1.051

€ 1.00 0.827

0.672

0.633

0.628

0.577

0.560

0.512

0.494

0.493

0.291

0.286

0.285

0.222

0.188

0.175

0.173

0.166

0.143

0.126

0.105

0.090

0.072

0.053 0.052 € 0.00 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 '07 '08 '08 '08 '08 '09 '09 '09 '09 '10 '10 '10 '10 '11 '11 '11 '11 '12 '12 '12 '12 '13 '13 '13 '13 '14 '14 '14 '14 '15

Non - Group Retail Data Retail RoW Data services Eurotariff Non Eurotariff

59 BoR (15) 134

Wholesale prices

60 BoR (15) 134

Figure 37: Average wholesale data price per Mb (prepaid+postpaid), EEA average 2.113

€ 2.00 1.898

€ 1.50 1.198

€ 1.00

0.596 0.562

€ 0.50 0.449

0.364

0.354

0.333

0.292

0.267

0.213

0.204

0.162

0.138

0.081

0.079

0.076

0.069

0.061

0.042

0.037

0.027

0.026 0.019 € 0.00

Wholesale roaming (inbound) Price cap

61 BoR (15) 134

Figure 38: Average wholesale data price per Mb in Q4 2014 (prepaid+postpaid) € 0.40

€ 0.35

€ 0.30

€ 0.25 0.222

€ 0.20

€ 0.15

0.131

0.127

0.124

0.112

0.111

0.104

0.103

0.100

0.096

0.094

0.093

0.092

0.090 0.088

€ 0.10 0.087

0.086

0.072

0.064

0.063

0.062

0.061

0.060

0.059

0.056

0.052

0.051

0.047

0.046

0.045

0.043

0.041

0.040 0.038

€ 0.05 0.038

0.035

0.034

0.033

0.032

0.029

0.028

0.027

0.026

0.025

0.024

0.023

0.021

0.020

0.019 0.017

€ 0.00

Wholesale roaming inbound Q4'12 Wholesale roaming inbound Q4'13 Wholesale roaming inbound Q4'14 Price Cap Q4 2014

62 BoR (15) 134

Figure 39: Average wholesale data price per Mb in Q1 2014 (prepaid+postpaid) € 0.50

€ 0.45

€ 0.40

€ 0.35

€ 0.30

€ 0.25

€ 0.20

€ 0.15

0.126

0.123

0.119

0.108

0.104

0.099

0.098

0.094

0.093

0.090 0.084

€ 0.10 0.083

0.072

0.063

0.061

0.058

0.049

0.047

0.045

0.042

0.041

0.039

0.038

0.037

0.036

0.036 0.035

€ 0.05 0.034

0.032

0.031

0.030

0.029

0.028

0.027

0.025

0.024

0.021

0.019

0.018 0.018

0.018

0.017

0.016

0.015

0.014 0.013

€ 0.00

Wholesale roaming inbound Q1'13 Wholesale roaming inbound Q1'14 Wholesale roaming inbound Q1'15 Price Cap Q1 2015

63 BoR (15) 134

Percentage of volumes of Data from alternative tariffs over total data roaming volumes

64 BoR (15) 134

Figure 40: EEA percentage of Data service: Eurotariff and Non Eurotariff 100%

90%

80%

2216.170 853.007

70% 1085.668

473.583

1799.950

2108.523

404.930

378.746

712.165

596.555 653.828 60%

50%

40%

30%

2922.273 951.221

20% 1232.725

413.262

1348.493

419.343

1569.417

449.429

269.286

228.993 398.332 10%

0% Q3 2012 Q4 2012 Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 2015

Data services - non Eurotariff Data services - Eurotariff

65 BoR (15) 134

Volumes of retail Data services

66 BoR (15) 134

Figure 41: Retail data traffic Index (prepaid+postpaid) Q4 2014 (Q4 2008 = 100)

20,000 18215.673

15,000

13040.343 10932.699

10,000 9684.112

8697.342

8517.193

7832.157

6777.350

5731.045

5481.483

5329.995

5315.204 4491.996

5,000 4386.178

4167.607

3812.983

3778.294

3625.151

3353.766

3248.541

3235.529

2985.454

2847.637

2727.629

2652.683

2585.987

2577.936

2297.501

2149.243

2060.106

1975.491

1956.779

1809.935

1807.894

1781.991

1688.723

1539.688

1533.474

1500.976

1473.985

1429.038

1417.818

1384.564

1225.553

1219.452

1210.493

1203.962

1191.489

1177.514

1116.932

1109.752

1070.415

1008.799

870.742

852.901

842.526 842.952

672.148

607.462

601.951

590.940

581.535

317.287

248.205 187.773 0

Q4 '12 Q4 '13 Q4 '14

Liechtenstein based on Q4 2012 = 100, Croatia based on Q4 2013 = 100

67 BoR (15) 134

Figure 42: Retail data traffic Index (prepaid+postpaid) Q1 2015

(Q1 2008 = 100) 30533.150

30,000 28677.089

25,000 21793.942

20,000

17125.307 15330.746

15,000 14224.247

12430.503

12085.944

11552.418

11325.065

10795.443

9889.052 9557.951

10,000 8943.745

8348.693

7968.458

7222.030

7059.981

6729.021

5938.076

5530.630

5471.135

5195.463

5113.468

4651.644

4552.701

4468.610

4232.179 3997.619

5,000 3948.106

3731.993

3311.563

3072.945

3038.299

3030.085

3003.497

2699.780

2686.893

2682.252

2424.712

2376.764

2368.251

2273.755

2248.516

2175.188

2147.615

1912.907

1716.649

1640.798

1586.286

1565.582

1460.394

1416.229

1336.032

1317.955

1300.730

1292.446

1284.035

1178.500

1069.787

659.342

619.626

595.722

279.596 250.205 0

Q1 '13 Q1 '14 Q1 '15

Croatia based on Q1 2014 = 100, Liechtenstein based on Q1 2013 = 100 and Switzerland based on Q1 2009 = 100

68 BoR (15) 134

Wholesale roaming (outbound): Agreements applying Article 3 of the Roaming Regulation

69 BoR (15) 134

Figure 43: Wholesale averages outbound roaming: Voice: Agreements applying Article 3 Roaming Regulation € 0.18

€ 0.16 0.167 0.159

€ 0.14 0.146

0.130 € 0.12 0.128 0.121

€ 0.10 0.108 0.102

€ 0.08

€ 0.06

€ 0.04

€ 0.02

€ 0.00 Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15

price per actual min EU/EEA Price Cap

70 BoR (15) 134

Figure 44: Wholesale averages outbound roaming: SMS Agreements applying Article 3 Roaming Regulation 0.05 €

0.05 €

0.043 0.04 € 0.040 0.038 0.04 € 0.036 0.035

0.03 € 0.031

0.03 € 0.026 0.026

0.02 €

0.01 €

0.00 € Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15

Price per SMS EU/EEA Price Cap

71 BoR (15) 134

Figure 45: Wholesale EEA average outbound roaming: DATA, Agreements applying Article 3 Roaming Regulation €0.25

€0.20 0.211

€0.15

0.137 0.125 0.125

€0.10 0.111 0.095

0.080 0.071 €0.05

€0.00 Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15

Price per MB - EU/EEA Price Cap

72 BoR (15) 134

List of respondents Operators that provided data for the period 1 October 2014 – 31 March 2015:

Denmark Austria Hi3G Denmark A1 Telekom Austria TDC T-Mobile Austria Telenor Hutchison 3G Austria TeliaDanmark Lycamobile Estonia Belgium AS EMT Belgacom Mobile Elisa Eesti KPN Group Belgium (Base) OÜ Top Connect Mobistar TELE 2 Eesti

Bulgaria Finland Bulgarian Telecommunication Company Ålands Telekommunikation (Vivacom) DNA Cosmo Bulgaria Mobile, as of 28 October 2014 Elisa Corporation renamed to Telenor Bulgaria TeliaSonera Finland Mobiltel France Croatia SFR Hrvatski Telekom Bouygues Telecom Vipnet Orange Caraïbe Tele2 Orange France Free Mobile Cyprus EI Telecom Cyta Lycamobile MTN Cyprus SRR Primetel Germany Czech Republic E-Plus Mobilfunk Bonerix Telefónica Germany CENTROPOL TELECOM Telekom Deutschland ČEZ Prodej Vodafone D2 DH Telecom O2 Czech Republic Greece SAZKA COSMOTE Mobile TERMS Vodafone Panafon Tesco Mobile ČR Wind HellasTelecommunications T-Mobile Czech Republic Vodafone Czech Republic Hungary Telenor Magyarország T-Mobile

BoR (15) 134

Vodafone Magyarország Luxembourg Tesco Mobile Entreprise des postes et télécommunications Post Télécom Iceland Tango Nova Orange Communications Luxembourg Síminn Luxembourg Online Mobile Vodafone Iceland Transatel Lux.

Ireland Malta Eircom Limited/E Mobile Melita Mobile Hutchison 3G Ireland Mobisle Communications (GO Mobile) Meteor Mobile Communications RedtouchFone Telefónica Ireland Limited/(O2) Vodafone Malta Tesco Mobile Ireland YOM Vodafone Ireland Netherlands Italy KPN Carrefour Italia Mobile Lebara Coop Voce Lycamobile Distribution Fastweb Tele2 Netherlands H3G Italia T-Mobile Netherlands Noverca Italia Vodafone Libertel Poste Mobile Telecom Italia Norway Tiscali Italia Telenor Vodafone Omnitel TeliaSonera Norge WindTelecomunicazioni Network Norway Tele2 Latvia MyCall Bite Latvia Ventelo LatvijasMobilaisTelefons OneCall Tele2 Poland Liechtenstein P4 Datamobile Polkomtel Orange (Liechtenstein) T-Mobile Polska Telecom Liechtenstein Orange Polska Swisscom (Schweiz) Portugal CTT – Correios de Portugal Lithuania NOS Comunicações, S.A BitėLietuva MEO – Serviços de Comunicações e Eurocom Multimédia,S.A. Omnitel Vodafone Portugal – Comunicações Tele2 Pessoais.S.A. Teledema LycaMobile Portugal,Lda Mundio Mobile (Portugal) Limited

74 BoR (15) 134

Romania Telekom RMC Orange Romania RCS&RDS Vodafone Romania Telekom RC

Slovak Republic O2 Slovakia Orange Slovensko Slovak Telekom

Slovenia

Debitel

Izi mobil

Si.mobil

T-2

Telekom Slovenije

Telemach

Tušmobil

Spain Euskaltel Orange TelefónicaMóviles de España Vodafone Yoigo

Sweden Hi3G Access Telenor Sverige TeliaSonera Tele2 Sverige

Switzerland Orange Communications Sunrise Communications Swisscom (Schweiz)

United Kingdom 3 UK O2 UK Everything Everywhere Vodafone UK Tesco Mobile Virgin Mobil