International Roaming BEREC Benchmark Data Report April 2014 – September 2014

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February 2015 BoR (15) 29

Contents

Introduction ...... 2 Regulatory evolution ...... 3 Methodology for data collection ...... 5 Main Findings ...... 6 Charts ...... 11 Voice roaming services ...... 12 Retail prices ...... 12 Surcharge for roaming voice calls made ...... 19 Wholesale prices ...... 22 Surcharge for wholesale voice calls ...... 26 Percentage of alternative tariffs on total volumes for calls made/received ...... 29 Volumes of retail roaming voice calls ...... 32 Retail and wholesale prices - outside EEA ...... 37 SMS roaming Services ...... 43 Retail prices ...... 43 Wholesale prices ...... 47 Percentage of SMS from alternative tariffs on total roaming SMS messages ...... 51 Volumes of retail roaming SMS ...... 53 DATA roaming services ...... 56 Retail prices ...... 56 Wholesale prices ...... 60 Percentage of volumes of Data from alternative tariffs over total data roaming volumes ..... 64 Volumes of retail Data services ...... 66 Wholesale roaming (outbound): Agreements applying Article 3 of the Roaming Regulation ...... 69

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Introduction

This BEREC Benchmark Report on International Roaming (the “Report”) presents the results of the 14th round of data collection on European international roaming services undertaken by the Body of European Regulators for Electronic Communications (BEREC). The Report covers the period 1 April 2014 – 30 September 2014, i.e. quarters 2 and 3 for 2014. The Report also includes data from previous rounds of data collection conducted by BEREC and its predecessor, the European Regulators Group (ERG), to provide context for the current figures. The earliest data is from quarter 2 2007, when the Roaming Regulation was about to enter into force. The applicable regulatory framework for this data collection is the Roaming Regulation (EU) No 531/2012 (Third Roaming Regulation) applied in the European Union (EU) and the EEA EFTA countries1, with requirements for retail and wholesale regulated tariffs for voice, SMS and data roaming. The Regulation also included provisions on the separate sale of roaming services. In addition, Switzerland contributed to the data collections, although the 2007, 2009 and 2012 Roaming Regulation is not applicable there2. BEREC is required to collect regularly data from national regulatory authorities on the development of retail and wholesale charges for voice, SMS and data roaming services and to notify this data to the Commission under Article 19, paragraph 4 of the Roaming Regulation. BEREC believes that the information collected in existing and subsequent reports provides a sound basis for any decisions regarding future regulation. In addition, BEREC considers it important to collect and publish a wider range of information in order to give a better picture of the effect of the EU Roaming Regulation and to present the evolution of roaming services. While the monitoring obligations are addressed to individual NRAs, BEREC considers that by pursuing the following objectives it can add value through:  simplifying the process, not only for NRAs as BEREC acts as a central point for the data collection, but also for the Commission, as the data is received from a single source and following data processing;  coordinating the actions of individual NRAs, as the data collection exercise uses a single and commonly agreed data collection model, and the process is synchronised and based on the same collection periods. BEREC consults the market players and the Commission before finalising the data collection templates;  as far as possible, providing a common response to the different questions posed during the collection process by operators and NRAs, as BEREC serves as the forum where these questions are commonly debated and addressed.

1 For the purposes of this Report, ‘EEA EFTA’ (European Economic Area, European Free Trade Association) refers to Liechtenstein, Norway and Iceland. 2 Figures from Switzerland are excluded from both “EEA” and “EEA EFTA” averages.

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Regulatory evolution

The ERG initially worked on the long-standing issue of high prices for international roaming services. Following its creation in January 2010, BEREC took over responsibility for this work from ERG.

The 2007 Regulation

In 2005, ERG undertook a study of international roaming that concluded that the EC Regulatory Framework did not provide the necessary tool-kit for NRAs to tackle the problems identified. ERG wrote to the Commission in December 2005 highlighting its concerns. After significant debate, the first Regulation on international roaming services was published on 29 June 2007. The primary provisions capped wholesale and retail charges voice calls for the Eurotariff and set a number of transparency provisions to help to ensure that consumers were well informed. The provisions of the Regulation entered into force at different times, with retail and transparency provisions taking full effect by the end of September 2007 and wholesale provisions calculated annually from the end of August 20073.

The 2009 amended Regulation

On 7 May 2008, the Commission launched a public consultation on the functioning of the 2007 Regulation. ERG’s views expressed in response to the consultation were substantially reflected in the Commission’s legislative proposals,4 published on 23 September 2008, to extend the 2007 Regulation in duration and scope.

On 22 April 2009, the European Parliament adopted Regulation (EC) No 544/2009 at first reading, with a view to amending Regulation (EC) No 717/2007. Subsequently, on 8 June 2009, the Council of EU Telecoms Ministers formally adopted the new EU roaming rules approved by the European Parliament. The definitive text of Regulation (EC) No 544/2009 was published in the Official Journal of the European Union on 29 June 20095,6.

In particular, the Regulation introduced the following measures related to price control, applicable from 1 July 2009 to 30 June 2012:

 an extension of wholesale and retail price regulation for voice, with yearly decreases in the levels of the caps;

 price regulation of SMS roaming services at both the wholesale and retail levels;

 price regulation of data roaming services at the wholesale level.

And from July 2010 to June 2012:

 retail transparency measures to protect consumers from “bill shock” when data roaming.

3 In Norway and Iceland the 2007 Regulation was in force from the end of 2007 to quarter 2 2010 4 http://ec.europa.eu/information_society/activities/roaming/docs/regulation/reg_en.pdf 5 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:167:0012:0023:EN:PDF 6 From quarter 3 2009 to quarter 1 2010, Regulation 544/2009 applied in the EU while the first Roaming Regulation (EC) No 717/2007 remained in force in Norway, Iceland and Liechtenstein, with slightly higher voice caps, no SMS caps and no wholesale data cap.

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The 2012 Regulation

On 29 June 2010, the Commission published an interim Report7 on the functioning of the 2009 Regulation. The Commission’s Digital Agenda for Europe8 also included a target for roaming, where ‘the difference between roaming and national tariffs should approach zero by 2015’.

In accordance with the 2009 Regulation, BEREC provided advice to the Commission on the functioning of the Regulation and future regulatory options in its December 2010 Report9, supplemented by its February 2011 response to the Commission’s public consultation10.

The Commission then published a full review of the functioning of the Regulation and legislative proposals for a new Regulation in July 201111.

On 30 May 2012 the Council of the European Union approved the International Roaming Regulation III12, which entered into force on 1 July 201213.

The Regulation introduced the following measures, applicable from 1 July 2012:

 an extension of wholesale and retail price regulation for voice and SMS with yearly decreases in the levels of the caps until July 2014 with those caps to remain in force until July 2022 for wholesale services, and until July 2017 for the Eurotariffs, subject to a further review in July 2016;

 an extension of wholesale price regulation for data with yearly decreases in the levels of the caps until July 2014 with those caps to remain in force until July 2022;

 price regulation of data roaming services at the retail level with a yearly decrease in the level of the cap until July 2014 with the cap to remain in force until July 2017, being subject to a further review in July 2016;

 the obligation for MNOs to meet all reasonable requests for wholesale roaming access, which comprises direct wholesale roaming access and wholesale roaming resale access under the rules set out in the Roaming Regulation. The Regulation also included provisions on the separate sale of roaming services which entered into force on 1 July 2014.

7 http://ec.europa.eu/information_society/activities/roaming/docs/interim_report2010.pdf 8 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2010:0245:FIN:EN:PDF 9 http://erg.eu.int/doc/berec/bor_10_58.pdf 10http://ec.europa.eu/information_society/activities/roaming/docs/cons11/Berec.pdf 11 http://ec.europa.eu/information_society/activities/roaming/index_en.htm 12http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2012:172:0010:0035:EN:PDF 13 With regard to the EEA EFTA countries, it must be noted that the Roaming Regulation applies in these countries as from 7 December (Norway and Liechtenstein) and 21 December (Iceland) 2012.

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Methodology for data collection

ERG first consulted on a draft version of its data questionnaire during September 2007. Following comments received, ERG amended the data questionnaire sent to providers, with an accompanying Explanatory Memorandum, in October 2007. In order to verify operators’ compliance with the new Roaming III Regulation, BEREC updated the questionnaire. NRAs and the Commission were informally consulted on subsequent revisions of the template. The information gathered for this Report covers both retail and wholesale prices and volumes for voice, SMS and data roaming services. Each NRA aggregated individual provider data to provide a national aggregate to BEREC. Therefore, only national aggregated data appears in this Report. Over 150 providers of international roaming services provided information for this Report. These include virtually all of the mobile network operators in the EU, as well as a significant number of MVNOs that provide EU roaming services. BEREC estimates that this covers around 95% of EU consumers using international roaming services today. There is a limited number of operators who have some problems supplying reasonable quality data. This is not at all unusual for a comprehensive data collection of this type. In most cases the NRA was able to work with the company to resolve or alleviate the problem. In other cases, where system upgrades will be necessary to comply with the new format of the data collection, the company was asked to provide the best possible estimate currently available and to complete upgrades in time to provide high quality data in the future. The prices for the Eurotariff14 may exceed the price caps due to the 30 second minimum initial charging interval and in some cases non-regulated calls have been included due to problems with reporting. Some operators had problems making the split between EEA15 countries and other European countries and this may affect certain graphs showing the surcharge as a result of billed minutes for intra-EEA roaming voice calls. At the wholesale level, operators often receive discounts based on variables like volume of traffic, calculated at the end of a 12-month period. When providing data for these reports, operators may estimate the effect of such discounts on data for each quarter. Because the actual discount may vary from the estimate, there may be an apparently ‘anomalous’ result for the quarter when the discount is actually applied. This should be kept in mind when comparing wholesale figures for different quarters in the same year. In a few cases the number of operators changed, which may cause an apparent change in price between quarters. This can also lead to strong volume changes. When wholesale prices are above the price caps, in most cases the reason is that the average price to comply with the regulation is the annual price and not a quarterly one, and in such

14 Roaming providers are required to make available to their customers in the countries listed above the Eurotariff that may be combined with any retail tariff. The roaming provider must apply the Euro-tariff automatically to all current roaming customers, with the exception of customers who select a special roaming tariff (e.g. a roaming package). 15 European Economic Area. Roaming regulation applies to all Member States from the European Union and three of four member states of the European Free Trade Association (EFTA) (Iceland, Liechtenstein and Norway).

5 BoR (15) 29 cases some quarters compensate for other quarters. Another reason may also be inaccuracies in reporting for the data collection itself. For ease of comparison, the Euro is used throughout this Report. Within the EEA, currency fluctuations between the Euro and other national currencies are likely to have affected the average prices reported for EEA countries outside the Euro zone. With regard to wholesale roaming resale access according to Article 3 para. 4 Roaming Regulation, MNOs may charge fair and reasonable prices for components not covered by para. 3. Thus prices may be higher than the price caps given in Article 7 para. 1. Some data also includes volumes and tariffs coming from roaming in non-EU countries in Europe. It should also be noted that the average wholesale roaming voice tariff for agreements applying Article 3 of the Roaming Regulation might be above the cap because the calculation is based on actual minutes (the Regulation permits to invoice 30 seconds for calls that are shorter). In one case annexes to contracts signed by the MNO and its MVNO/ MVNE, which introduce (among other aspects) new maximum rates under the EU regulation, were agreed between the parties and are currently in the signing process. Once the annexes have been signed, the regulated rates will be applied retroactively (i.e. from 01.07.2013). In the case of EFTA countries, the Roaming Regulation applies in these countries as of 7 December 2012 (Norway and Liechtenstein) and 21 December 2012 (Iceland). The Report includes data from Croatia where the Roaming Regulation applies as of 1 July 2013 as historical data are not available.

Main Findings

The information gathered by BEREC continues to show a good level of compliance with the Roaming Regulation in all EU Member States. At the retail level, all consumers have access to a Euro-Voice, Euro-data and a Euro-SMS tariff. At the wholesale level, the voice, SMS and data roaming charges set between operators are in line with the declining regulated average caps. Some countries reported average prices slightly above the price caps.16

16 The reasons for most such cases are explained in the Methodology Chapter. Moreover, NRAs are monitoring compliance with the provisions of the Regulation to gather further information on possible reasons for reported prices that are higher than the caps. BEREC will keep monitoring this issue closely.

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Evolution of prices The applicable caps and the related EEA average prices during the data collection period were:

Q2 2014 Q3 2014 EEA EEA Service at Retail level (no VAT) Price Price Cap Average Average Cap

Eurotariff voice (making call) (€c/min) 24 19.9 19 16.1 Eurotariff voice (receiving call) €c/min) 7 5.4 5 3.9 Euro-SMS sent (€c/SMS) 8 6.7 6 5.1 Data transfer (€c/MB) 45 13.0 20 7.9

Q2 2014 Q3 2014 Service at wholesale level (no VAT) EEA Price EEA Price Cap Average Cap Average Wholesale voice (€c/minute) 10 6.3 5 5 Wholesale SMS (€c/SMS) 2 1.6 2 1.6 Wholesale data (€c/MB) 15 3.7 5 2.7

Calls made (retail) In general, average Eurotariff retail voice roaming rates (Figures 1 to 3) remained fairly below the regulated caps in most EEA Member States during the data collection period. For calls made, the EEA average Eurotariff was €0.199 in Q2 2014 and €0.161 in Q3 2014 compared to a cap of €0.24 and €0.19 respectively. The EEA average unregulated prices for alternative tariffs (Figure 1 to 3) was lower than during the equivalent period one year ago: €0.278 and €0.250 respectively in Q2 2014 and Q3 2014 compared to €0.307 and €0.283 in Q2 2013 and Q3 2013.

Calls received (retail) For calls received (Figures 4 and 5), the EEA average Eurotariff rate was nearer the cap at €0.054 during Q2 2014 and €0.039 in Q3 2014, compared to a cap of €0.070 and €0.050 respectively. For calls received, (Figure 6), unregulated prices are lower than during the equivalent period one year ago (€0.122 during Q2 2014 and €0.115 in Q3 2014 compared to €0.125 and €0.129 in Q2 2013 and Q3 2013).

Surcharge for voice calls (retail)

Regarding the effects of standardisation of billing units for Eurotariff calls (Figures 7-8), the 2012 Regulation (the mechanism introduced in the amended 2009 Regulation) requires per second billing for Eurotariff calls made, with the possibility of charging for an initial minimum period of up to 30 seconds to cover the costs of setting up the call. This has led to a significant drop in the EEA average surcharge for calls made, from around 21% in Q2 2009 to 6.78% in Q2 2014 and to 5.85% in Q3 2014.

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Calls made (wholesale) At the wholesale level, (Figures 9-10) the EEA average Eurotariff was €0.063 in Q2 2014 and 0.050 in Q3 2014 compared to a cap of €0.10 and €0.05 respectively. The regulation has led to a constant reduction in the average EEA wholesale prices for intra-EEA roaming voice calls (Figure 11).

Surcharge for voice calls (wholesale) At the wholesale level the surcharge for voice calls (Figure 12-13) decreased to 4.25% in Q2 2014 and to 4.30% in Q3 2014.

Prices rest of the world (RoW) With regard to ‘Rest of World’ retail voice roaming calls (Figures 20 - 24), typical prices were significantly higher than for calls within EEA countries. Comparing the medium-term trends (Figure 24), a decreasing trend coupled with a yearly constant oscillation (Q1 > Q2 > Q4 > Q3) for calls made and received is shown. There are no indications that operators have in general tended to raise the prices of unregulated ‘Rest of World’ roaming calls to make up for loss of revenue due to lower regulated price caps.

SMS (retail) The introduction of the Euro-SMS in the EEA in accordance with the 2009 Regulation continued in the 2012 Regulation and led to an EEA average Euro-SMS price (Figures 25 - 26) of around €0.067 in Q2 2014 and €0.051 in Q3 2014, compared to a regulated cap of €0.08 and €0.06 respectively. The EEA average price for unregulated SMS was higher, at €0.112 in Q2 2014 and €0.090 in Q3 2014. Before the 2009 Regulation, the EEA average SMS price was around €0.27 in Q1 2009 (Figure 27).

SMS (wholesale) At the wholesale level, the 2012 Regulation led to a reduction in the average EEA SMS price (Figures 28-30) to €0.016 in Q2 2014 and Q3 2014. In comparison, the EEA average price was €0.133 in Q2 2009, before the 2009 Regulation came into force.

Data (retail) The 2012 Regulation introduced new retail price caps for data services. This has led to a progressive drop in retail prices (Figures 34 – 35). There is not a significant difference between the data Eurotariff and alternative tariffs for the relevant period: €0.130 and €0.079 in Q2 2014 and Q3 2014 for the Eurotariff compared to €0.140 and €0.085 for alternative tariffs.

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Data (wholesale) At the wholesale level, average data caps of €0.15 in Q2 2014 and €0.05 in Q3 2014 apply in the EEA under the 2012 Regulation. The EEA average price for non-group wholesale data (Figure 37-39) fell to €0.037 per MB in Q2 2014 and €0.027 per MB in Q3 2014, compared to €0.081 and €0.076 in Q2 2013 and Q3 2013.

Wholesale agreements (article 3) In the case of wholesale agreements based on Article 3 of the Roaming Regulation, only some operators submitted this data. BEREC’s International Roaming Compliance Report17 showed that operators negotiated roaming services at the wholesale level individually and that the provision of such services was based on commercial agreements. Some light MVNOs as well as resellers stated that these services continued to be provided on the basis of the existing contracts with national host MNOs.

Evolution of volumes In respect of EEA volumes on voice, SMS and data roaming services (Figures 16-19, 32-33 and 41-42), one particular issue stands out which is the significant difference between these services. While volumes for voice and SMS services show a minimal or small increase from 2008 (1.2 times for calls made, 1.6 times for calls received and 1.6 times for SMS sent comparing Q3 2014 and Q3 2008), data service volumes increased up to around 46 times in Q3 2014 compared to Q3 2008 correspondent quarters.18

Evidence of market forces at work For voice roaming services, average EEA prices are close to the regulated caps. This suggests that providers see little attraction in competing on Eurotariff rates, despite the fact that there is a significant margin between typical wholesale prices and retail caps. On the other hand, as also reported in the previous Benchmark Reports, the European average alternative price for calls made remains significantly above the Eurotariff average price (Figure 3). The Eurotariffs account for the majority of voice and SMS traffic. Nevertheless customers opt for these alternative tariffs and in Q3 2014, 37.95% of calls made and 25.81% of calls received were based on non-Eurotariffs (Figures 14 – 15). For text messages sent while roaming within EEA countries, unregulated non-Euro SMS tariffs accounted for 20.13% of the total volume (Figure 31). There is a significant different trend in the case of data roaming services. In Q3 2014 around 56.87% of data traffic was based on the non-Euro data tariff while roaming

17 BEREC International Roaming Compliance Report (Regulation (EU) No 531/512 of the European Parliament and of the Council of 13 June 2012 on roaming), the link: http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/1482-berec-international- roaming-compliance-report-regulation-eu-no-531512-of-the-european-parliament-and-of-the-council- of-13-june-2012-on-roaming 18 It should be noted that the results displayed in the charts might take into account values from a different number of operators that submitted data in the relevant quarters. In this Report Croatia is also included which could affect total volumes as well.

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(Figure 40)19. In this regard, the BEREC Report on Transparency and Comparability of International Roaming Tariffs20 also showed that a large number of operators offered a variety of packages of roaming data services. Positive outcomes of competition dynamics for data roaming are also signalled by the much bigger differential (compared to voice calls and SMS) between the regulated caps and the average Euro and Non-Euro data price for MB both at retail and wholesale levels.

LBO services In 2014 Art 4 and 5 (Separated sale of retail roaming services) of the Roaming III Regulation entered into force. Until now only one operator from Lithuania offering LBO services submitted data to BEREC for Q3 2014.

19 It must be noted that not all countries provided data for prepaid or postpaid alternative tariffs and care should be taken when comparing percentages with voice and SMS services. 20 http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/3903-report-on- transparency-and-comparability-of-international-roaming-tariffs

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Charts

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Voice roaming services

Retail prices

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Figure 1: Average retail price per minute for intra-EEA roaming voice calls made: Eurotariff and alternative tariffs (Q2 2014)

€ 1.20 1.076

€ 1.00

€ 0.80 0.664

€ 0.60

0.407 0.379

€ 0.40 0.362

0.347

0.334

0.329

0.328

0.327

0.324

0.322

0.311

0.309

0.301

0.278

0.275

0.266

0.260

0.253

0.248

0.239

0.238

0.237

0.236

0.234

0.233

0.232

0.228

0.226

0.222

0.220

0.218

0.211

0.210

0.209

0.208

0.206

0.205

0.203

0.201

0.199

0.193

0.192

0.191

0.180 0.164

€ 0.20 0.160

0.149

0.146

0.145 0.125

€ 0.00

Eurotariff Q2'14 Alternative tariffs Q2'14 Price Cap

Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs.

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Figure 2: Average retail price per minute for intra-EEA roaming voice calls made: Eurotariff and alternative tariffs Q3 2014

€ 1.00 0.930 € 0.90

€ 0.80

€ 0.70

€ 0.60

0.547 0.518 € 0.50

€ 0.40 0.380

0.338

0.336

0.322

0.317

0.307

0.299

0.280

0.273

0.270 0.264

€ 0.30 0.263

0.250

0.240

0.230

0.223

0.220

0.208

0.204

0.203

0.198

0.189

0.188

0.186

0.185 0.185

0.181

0.180

0.179

0.178

0.174

0.173

0.172

0.169

0.164

0.163

0.162

0.162 0.161

€ 0.20 0.161

0.155

0.151

0.148

0.146

0.144

0.142

0.141

0.138

0.136

0.135

0.125 0.124

€ 0.10 0.085

€ 0.00

Eurotariff Q3'14 Alternative tariffs Q3'14 Price Cap

Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs.

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Figure 3: EEA average retail price per minute for intra-EEA roaming voice calls made

€ 0.80 0.698

€ 0.70 0.614 € 0.60

€ 0.50

0.465

0.457

0.456

0.450

0.449

0.428

0.426

0.425

0.424

0.422

0.413

0.411

0.406

0.404

0.395

0.391

0.389

0.384

0.383

0.379 0.379 0.378

€ 0.40 0.374

0.367

0.366

0.365

0.363

0.361

0.359

0.351

0.349

0.344

0.341

0.330

0.320

0.319

0.312

0.311

0.310

0.307

0.304

0.287 0.283

€ 0.30 0.278

0.272

0.265

0.262

0.259

0.253

0.250

0.217

0.214

0.208 0.199

€ 0.20 0.161

€ 0.10

€ 0.00 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 '07 '07 '07 '08 ''08 '08 '08 '09 '09 '09 '09 '10 '10 '10 '10 '11 '11 '11 '11 '12 '12 '12 '12 '13 '13 '13 '13 '14 '14 '14

Eurotariff - Calls Made Non - Eurotariff - Calls Made Price cap

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Figure 4: Average retail price per minute for intra-EEA roaming voice calls received: Eurotariff and alternative tariffs Q2 2014

€ 0.40

€ 0.35 0.346

€ 0.30 0.293

€ 0.25 0.212

€ 0.20

0.168

0.161

0.160

0.152

0.151

0.148

0.138 0.136

€ 0.15 0.135

0.130

0.122

0.118

0.116

0.112

0.105

0.100

0.091 0.088

€ 0.10 0.085

0.082

0.079

0.072

0.070

0.069

0.068

0.067

0.066

0.065

0.064 0.064

0.064

0.062

0.061

0.060

0.058

0.057

0.054

0.053

0.049

0.047

0.045

0.043

0.041 0.037

€ 0.05 0.036

0.024 0.010 € 0.00

Eurotariff Q2'14 Alternative tariffs Q2'14 Price Cap

Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs.

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Figure 5: Average retail price per minute for intra-EEA roaming voice calls received: Eurotariff and alternative tariffs Q3 2014

€ 0.35 0.301

€ 0.30 0.277

€ 0.25

€ 0.20

0.178

0.165

0.150 0.147

€ 0.15 0.143

0.134

0.132

0.128

0.121

0.120

0.116

0.115

0.112

0.108

0.106 0.094

€ 0.10 0.091

0.084

0.080

0.076

0.075

0.058

0.052

0.050

0.050 0.050

0.050

0.048

0.047

0.046

0.045

0.044

0.043

0.042

0.041 0.041

€ 0.05 0.039

0.036

0.035

0.033

0.032

0.031

0.030

0.026

0.022

0.020

0.010 0.008 € 0.00

Eurotariff Q3'14 Alternative tariffs Q3'14 Price Cap

Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs.

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Figure 6: EEA average retail price per minute for intra-EEA retail roaming voice calls received

€ 0.40 0.353

€ 0.35 0.315

€ 0.30

€ 0.25

0.223

0.221

0.218

0.217

0.210

0.203

0.201

0.199 0.199

€ 0.20

0.183

0.178

0.171

0.166

0.165

0.164

0.160

0.156

0.155

0.152

0.151

0.150

0.148

0.145

0.143

0.142 0.140

€ 0.15 0.138

0.135

0.132

0.130

0.129

0.125

0.122

0.121

0.118

0.115

0.113

0.100

0.098 0.096

€ 0.10 0.095

0.072

0.071

0.070

0.062

0.059

0.057 0.054

€ 0.05 0.039

Eurotariff - Calls Received Non - Eurotariff - Calls Received Price cap

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Surcharge for roaming voice calls made

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Figure 7: Surcharge as a result of billed minutes for intra-EEA roaming voice calls made: Eurotariff Q2 2014 18%

16% 15.72%

14% 13.55% 12.87%

12%

10.94% 10.85%

10% 9.46%

8.66%

8.12%

7.95%

7.82%

7.55% 7.55%

8% 7.52%

7.17%

7.01%

6.81%

6.78%

6.64%

6.45%

6.44%

6.43%

6.33%

6.25%

6.24%

6.13%

6.00%

5.98%

5.88%

5.74%

5.66%

5.53%

5.47%

5.43% 5.38%

6% 5.34%

5.23%

5.21%

5.16%

5.11%

5.10%

5.06%

4.97%

4.86%

4.85%

4.71%

4.59%

4.43%

4.09% 4.01%

3.26%

3.22%

3.18%

2.96%

2.77%

2.65%

2.46% 1.96%

1.28%

0.83% 0.52%

Calls made Q2 '12 Calls made Q2'13 Calls made Q2'14

20 BoR (15) 29

Figure 8: Surcharge as a result of billed minutes for intra-EEA roaming voice calls made: Eurotariff Q3 2014

16% 14.52%

14%

12% 11.50%

11.22%

11.11% 10.55%

10%

9.04%

8.78%

8.38%

7.87% 7.58%

8% 7.50%

7.15%

7.09%

7.05%

6.99%

6.89%

6.85%

6.36%

6.22% 6.22%

6.20%

6.19%

6.16%

6.14%

5.95%

5.93%

5.85%

5.82%

5.80%

5.77%

5.74%

5.73%

5.67%

5.58%

5.54%

5.53% 5.50%

6% 5.50%

5.32%

5.27%

5.23%

5.14%

4.83%

4.78%

4.77%

4.76%

4.18%

4.01%

3.97% 3.94%

4% 3.59%

3.05%

3.00%

2.97%

2.65%

2.46%

2.16%

2.10% 1.64%

2% 1.44%

1.28%

1.20%

1.08% 0.51%

Calls made Q3 '12 Calls made Q3'13 Calls made Q3'14

21 BoR (15) 29

Wholesale prices

22 BoR (15) 29 Figure 9: Average wholesale price per minute for intra-EEU roaming voice calls: charges to non-group companies (wholesale roaming inbound)

€ 0.30 Q2 2014 0.273

€ 0.25

€ 0.20

0.161 0.143

€ 0.15 0.142

0.137

0.134

0.131

0.130

0.127

0.126

0.120

0.117

0.116

0.115

0.114

0.113

0.112

0.107

0.104

0.103

0.100

0.099

0.097

0.095

0.094

0.093

0.092

0.092 0.091

€ 0.10 0.091

0.088

0.087

0.086

0.084

0.082

0.080

0.079

0.078

0.076

0.075

0.074

0.073

0.070

0.068

0.066

0.063

0.061

0.060

0.058

0.057

0.054

0.052

0.049

0.048

0.047 0.046

€ 0.05 0.042

€ 0.00

Wholesale Q2 '12 Wholesale Q2'13 Wholesale Q2'14 Price Cap

23 BoR (15) 29

Figure 10: Average wholesale price per minute for intra-EEU roaming voice calls: charges to non-group companies (wholesale roaming inbound)

€ 0.30 Q3 2014 0.249 € 0.25

€ 0.20 0.177

€ 0.15

0.107

0.105

0.103

0.102

0.100

0.096

0.095

0.094

0.092

0.091

0.090

0.090 0.089

€ 0.10 0.089

0.087

0.084

0.076

0.074

0.073

0.071

0.066

0.065

0.062

0.061

0.060

0.056

0.055

0.052

0.051

0.050

0.049

0.048

0.04825

0.048

0.046

0.045

0.044

0.042

0.042 0.041

€ 0.05 0.040

0.037

0.035 0.031

€ 0.00

Wholesale Q3 '12 Wholesale Q3'13 Wholesale Q3'14 Price Cap

24 BoR (15) 29

Figure 11: EEA average price per minute for wholesale non-group roaming voice calls € 0.50

€ 0.45 0.462 € 0.40

€ 0.35 0.393

€ 0.30

€ 0.25

0.277

0.250

0.249 0.245

€ 0.20 0.240

0.225

0.223

0.216

0.212

0.210 0.197

€ 0.15 0.196

0.183

0.182

0.172

0.168 0.150

€ 0.10 0.149

0.129

0.127

0.112

0.103 0.094

€ 0.05 0.090

0.068

0.063 0.050 € 0.00 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 '07 '07 '07 '08 ''08 '08 '08 '09 '09 '09 '09 '10 '10 '10 '10 '11 '11 '11 '11 '12 '12 '12 '12 '13 '13 '13 '13 '14 '14 '14

Wholesale voice averages - roaming in Price cap

25 BoR (15) 29

Surcharge for wholesale voice calls

26 BoR (15) 29

Figure 12: Surcharge as a result of billed minutes for intra-EEA wholesale voice calls (non-group companies) Q2 2014 30%

25% 20.88% 20%

15%

11.57%

9.66% 9.19%

10% 8.73%

8.25%

8.17%

7.88%

7.69%

6.81%

6.31%

6.29%

6.04%

5.96%

5.87% 5.87%

5.61%

5.54%

5.40%

5.34%

5.13%

4.71%

4.70%

4.65%

4.57%

4.47%

4.45%

4.44%

4.43%

4.37%

4.26%

4.25%

4.16%

4.10%

4.08%

4.06%

4.04% 4.04%

5% 3.80%

3.49%

3.40%

3.35%

3.29%

3.18%

3.13%

2.93%

2.83%

2.72%

2.70% 2.71%

2.59%

2.56%

2.55%

2.40%

2.35%

2.23%

2.04%

1.77%

1.40%

1.06%

1.01%

0.99% 0.75% 0%

Q2 2012 Q2 2013 Q2 2014

27 BoR (15) 29

Figure 13: Surcharge as a result of billed minutes for intra-EEA wholesale voice calls (non-group companies) Q3 2014 30%

25%

20% 15.26%

15%

12.27%

10.48% 9.23%

10% 8.72%

7.92%

7.84%

7.42%

6.99%

6.87%

5.98%

5.84%

5.71%

5.68%

5.63%

5.59%

5.58%

5.42%

5.30%

5.13%

5.10%

5.00%

4.94%

4.91%

4.71%

4.68%

4.62%

4.55%

4.48%

4.41%

4.35%

4.30%

4.27%

4.09%

4.03%

4.03% 3.70%

5% 3.69%

3.65%

3.46%

3.25%

3.19%

3.16%

3.13%

2.97%

2.90% 2.90%

2.83%

2.80%

2.63%

2.49%

2.47%

2.29%

2.10%

1.98%

1.96%

1.55%

1.12%

1.07%

1.06% 0.74% 0%

Q3 2012 Q3 2013 Q3 2014

28 BoR (15) 29

Percentage of alternative tariffs on total volumes for calls made/received

29 BoR (15) 29

Figure 14: EEA percentage of calls made: Eurotariff and alternative tariffs (millions of minutes) 100%

90%

303.775

321.072

431.420

437.869

266.533

334.689

283.851

326.293 277.434

281.302

450.682

298.021 315.012

80% 542.759

355.952

591.295

426.911

348.890

409.488

402.479

555.364 788.181

70%

60%

50%

40%

898.038

918.915

742.344

916.728

768.176

739.592

869.562

742.741

1224.255

1223.508

744.642 786.107

30% 1175.806

714.371

851.794

685.440

1104.456

1182.724

763.268

731.068

909.403 1288.471

20%

10%

0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 2009 2009 2009 2010 2010 2010 2010 2011 2011 2011 2011 2012 2012 2012 2012 2013 2013 2013 2013 2014 2014 2014

calls made - Eurotariff calls made - Non Eurotariff

30 BoR (15) 29

Figure 15: EEA percentage of calls received: Eurotariff and alternative tariffs (millions of minutes) 100%

90%

527.863

338.612

473.916

352.434

418.196

338.529

433.584

388.967

309.828

316.998

427.639

333.689

356.011

349.865

483.722

346.834

313.172

433.581

304.611 333.576

80% 340.081 321.839

70%

60%

50%

40%

955.567

975.131

912.922

1517.023

1313.412

1156.034

985.584

769.301

782.071

805.040

1122.781

849.243

831.053

805.291

1047.815

698.488

962.986

1144.586

654.133 710.896

30% 724.383 649.485

20%

10%

0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 2009 2009 2009 2010 2010 2010 2010 2011 2011 2011 2011 2012 2012 2012 2012 2013 2013 2013 2013 2014 2014 2014

calls received - Eurotariff calls received - non Eurotariff

31 BoR (15) 29

Volumes of retail roaming voice calls

32 BoR (15) 29

Figure 16: Outgoing international roaming traffic Index, intra-EEA roaming calls in Q2 2014 (Q2 2008 = 100)

300 263.968

250 243.303

232.506

229.379

225.434

224.395

218.417

209.828

204.206

200.490

198.652 190.413

200 187.857

178.366

170.064

167.747

166.093

156.891

148.163

145.047 144.419

150 141.404

134.044

127.085

124.826

119.164

118.588

117.228

115.942

115.441

114.127

113.556

113.447

110.129

108.675

108.587

108.180

103.782

103.089

101.652

97.412

96.564

96.451

93.981

93.113 91.621

100 90.021

84.989

84.079

83.547

80.251

72.443

69.488

68.012

67.933

67.778

67.379

65.014

64.314

64.206

61.327 57.812

50 26.791

Q2 '12 Q2 '13 Q2 '14

Liechtenstein based on Q2 2013 = 100

33 BoR (15) 29

Figure 17: Outgoing international roaming traffic Index, intra-EEA roaming calls in Q3 2014 (Q2 2008 = 100)

450 416.488

400

350 331.588

331.483 300.331

300 288.473

253.423 248.849

250 240.763

211.317

203.303

202.593

201.119

197.481

195.006

185.902 184.780

200 183.700

178.303

172.241

163.713

150.680

148.602

138.903

138.783

138.072 133.625

150 132.226

131.294

127.927

127.773

125.046

124.825

124.630

123.871

121.818

120.452

119.635

114.437

110.856

110.627

110.120

108.779

105.032

100.278

98.303

96.988

95.585

93.009

90.812

90.670 89.205

100 85.920

81.416

80.152

78.444

76.276

76.095

74.861

74.316

70.543

68.835

68.824 64.008

50 40.685

Q3 '12 Q3 '13 Q3 '14

Croatia and Liechtenstein based on Q3 2013 = 100, Switzerland based on Q3 2009 = 100

34 BoR (15) 29

Figure 18: Incoming international roaming traffic Index, intra-EEA roaming calls in Q2 2014 (Q2 2008 = 100)

600 559.434

500 479.559

439.860

414.315

399.546 397.668

400 375.660

351.338

341.456

334.166 302.163

300 277.428

258.484

240.211

238.078

236.630

231.400

216.111

208.967

205.787 198.816

200 193.992

162.596

160.584

152.079

148.614

144.060

141.872

136.878

133.651

133.221

127.036

125.587

125.073

124.851

122.565

122.121

119.238

118.775

115.648

111.913

110.891

109.947

107.993

107.903

106.989

103.328

103.326

101.191

100.917

100.126

98.988

97.165

95.513

94.604

87.687

83.159

80.249 79.024

100 75.863

72.833

71.770 66.076

Q2 '12 Q2 '13 Q2 '14

Liechtenstein based on Q2 2013 = 100

35 BoR (15) 29

Figure 19: Incoming international roaming traffic Index, intra-EEA roaming calls in Q3 2014 (Q2 2008 = 100)

700 601.071 600

500 486.470

468.219

438.442

429.016

420.131 402.936

400 392.058

366.442

365.356

350.931

344.934

339.714

311.421 309.989

300

266.768

260.544

258.067

253.145

208.189 189.055

200 172.351

157.391

156.913

156.603

148.908

141.776

140.915

139.930

138.323

138.275

132.631

131.039

128.150

124.712

124.413

124.178

123.380

122.282

121.275

117.474

114.992

114.890

114.119

113.118

109.014

108.831

108.653

101.804

100.839

100.144

99.927

98.394

96.692

96.347

86.982

86.610

86.392

82.922 81.212

100 73.658

68.402

58.958 57.341

Q3 '12 Q3 '13 Q3 '14

Croatia and Liechtenstein based on Q3 2013 = 100, Switzerland based on Q3 2009 = 100

36 BoR (15) 29

Retail and wholesale prices - outside EEA

37 BoR (15) 29

Figure 20: Average retail price per minute for roaming voice calls made by EEA customers outside EEA Q2 2014

€ 2.50

2.086

1.992

1.990 1.964

€ 2.00 1.929

1.854

1.849

1.781

1.751

1.717

1.648

1.631

1.594

1.585

1.579

1.571

1.495

1.486 1.481

€ 1.50 1.443

1.394

1.379

1.377

1.371

1.367

1.358

1.357

1.345

1.269

1.264

1.253

1.252

1.245

1.218

1.167

1.161

1.157

1.143

1.123

1.090

1.087

1.084

1.069

1.054

1.044

0.984

0.971 0.954

€ 1.00 0.912

0.893

0.870

0.836

0.819

0.758

0.739

0.701

0.689

0.680

0.588

0.434 0.430

€ 0.50 0.422 0.389

€ 0.00

RoW - Calls Made - Q2 '12 RoW - Calls Made - Q2'13 RoW - Calls Made - Q2'14

38 BoR (15) 29

Figure 21: Average retail price per minute for roaming voice calls made by EEA customers outside EEA Q3 2014

€ 2.50

1.949 1.948

€ 2.00 1.912

1.905

1.904

1.870

1.785

1.737

1.697

1.672

1.620

1.616

1.522

1.493

1.455 1.439

€ 1.50 1.422

1.397

1.367

1.360

1.345

1.343

1.325

1.304

1.298

1.277

1.274

1.265

1.255

1.217

1.204

1.203

1.184

1.179

1.139

1.132

1.085

1.083

1.080

1.031

1.014

1.004

0.979

0.973 0.961

€ 1.00 0.926

0.901

0.881

0.879

0.873

0.847

0.823

0.729

0.695

0.685

0.670

0.585

0.563

0.521 0.511

€ 0.50 0.438

0.401

0.399

0.385

0.355 0.324

€ 0.00

RoW - Calls Made - Q3 '12 RoW - Calls Made - Q3'13 RoW - Calls Made - Q3'14

39 BoR (15) 29

Figure 22: Average retail price per minute roaming voice calls received by EEA customers outside EEA Q2 2014 € 2.00

€ 1.80

€ 1.60

€ 1.40 1.332

1.316 1.246

€ 1.20 1.151

1.094

1.082

1.037

0.988 0.983

€ 1.00 0.926

0.861 0.862

0.847

0.806

0.804

0.800

0.792

0.785

0.776

0.773

0.766

0.747

0.741 0.737

€ 0.80 0.730

0.720

0.717

0.693

0.686

0.632

0.615

0.597

0.582

0.568 0.559

€ 0.60 0.549

0.512

0.503

0.500

0.482

0.469

0.468

0.461

0.445

0.434

0.433

0.431 0.431

0.410

0.407

0.391

0.385 0.367

€ 0.40 0.343

0.258

0.253

0.245

0.218

0.216 0.215

€ 0.20 0.178

0.062

0.049 0.048 € 0.00

RoW - Received - Q2 '12 RoW - Received - Q2 '13 RoW - Received - Q2'14

40 BoR (15) 29

Figure 23: Average retail price per minute roaming voice calls received by EEA customers outside EEA Q3 2014 € 2.00

€ 1.80

€ 1.60

€ 1.40

1.241

1.234 1.223

€ 1.20

1.094 0.937

€ 1.00 0.933

0.923

0.910

0.906

0.866

0.852

0.849

0.794

0.781

0.777

0.769

0.758

0.748 0.745

€ 0.80 0.736

0.711

0.701

0.693

0.672

0.671

0.667

0.663

0.658

0.599

0.592

0.575

0.565 0.564

€ 0.60 0.526

0.521

0.489

0.485

0.465

0.454 0.455

0.451

0.438

0.427

0.424

0.420

0.417

0.399

0.390

0.370

0.367

0.362 0.359

€ 0.40 0.346

0.308

0.304

0.300

0.245

0.185

0.180 0.156

€ 0.20 0.136

0.123

0.055

0.041 0.035 € 0.00

RoW - Received - Q3 '12 RoW - Received - Q3 '13 RoW - Received - Q3'14

41 BoR (15) 29

Figure 24: Average wholesale and retail prices for roaming calls made and received by EEA customers outside EEA (EU only for Q2 2009 - Q1 2010)

€ 1.60

1.456

1.447

1.442

1.427

1.391 1.365

€ 1.40 1.354

1.339

1.337

1.334

1.330

1.320

1.317

1.299

1.288

1.285

1.283

1.273

1.269

1.267

1.262

1.253

1.245

1.242 1.241

€ 1.20 1.181

1.132

1.123 1.031

€ 1.00

0.835

0.810

0.794

0.794 0.794

€ 0.80 0.744

0.732

0.729

0.725

0.719

0.718

0.711

0.706

0.696

0.689

0.685

0.673

0.666

0.665

0.655

0.632

0.628

0.627

0.614

0.612

0.594

0.591

0.589

0.584

0.571

0.563

0.561

0.550

0.547

0.545 0.542

€ 0.60 0.541

0.516

0.514

0.509

0.502

0.500

0.455

0.452

0.449

0.444

0.438

0.433

0.429

0.425

0.390

0.370 0.354

€ 0.40 0.3449

0.332

0.3178

0.3146 0.3093

€ 0.20

€ 0.00 Q2'07Q3'07Q4'07Q1'08Q2''08Q3'08Q4'08Q1'09Q2'09Q3'09Q4'09Q1'10Q2'10Q3'10Q4'10Q1'11Q2'11Q3'11Q4'11Q1'12Q2'12Q3'12Q4'12Q1'13Q2'13Q3'13Q4'13Q1'14Q2'14Q3'14

Wholesale price per billed min - RoW Retail RoW calls made Retail RoW calls received

42 BoR (15) 29

SMS roaming Services Retail prices

43 BoR (15) 29 Figure 25: Average price for Euro-SMS and Non Euro-SMS in Q2 2014 (prepaid + postpaid)

€ 0.40 0.358

€ 0.35 0.311 € 0.30

€ 0.25 0.236 0.202

€ 0.20 0.190 0.159

€ 0.15 0.139

0.126

0.124

0.113

0.112

0.108

0.106

0.105

0.099

0.097 0.090

€ 0.10 0.086

0.085

0.084

0.079

0.078

0.077

0.076

0.075

0.074

0.073

0.071

0.069

0.068

0.067

0.065

0.062

0.053

0.049 0.043 € 0.05 0.041

€ 0.00

Euro-SMS Q2'14 Non Euro-SMS Q2'14 Price Cap

44 BoR (15) 29

Figure 26: Average price for Euro-SMS and Non Euro-SMS in Q3 2014 (prepaid + postpaid) € 0.50

€ 0.45

€ 0.40

€ 0.35

€ 0.30

0.273 0.250 € 0.25 0.245

€ 0.20 0.174

€ 0.15 0.137

0.131

0.123

0.108

0.103

0.102

0.098

0.096

0.095

0.091

0.090

0.090 0.088

€ 0.10 0.087

0.077

0.076

0.073

0.069

0.066

0.060

0.059

0.058

0.057 0.057 0.057

0.057

0.056

0.055

0.054

0.053

0.052

0.051

0.049

0.047 0.046

€ 0.05 0.041

0.031 0.013 € 0.00

Euro-SMS Q3'14 Non Euro-SMS Q3'14 Price Cap

45 BoR (15) 29

Figure 27: Average EEA price per retail SMS (Euro + Non Euro SMS tariffs)

€0.30

0.285

0.282

0.277 0.275

€0.25 0.274 0.247

€0.20

€0.15

€0.10

0.113

0.110

0.107

0.104

0.103

0.102

0.101

0.099

0.091

0.083

0.076

0.076 0.074

€0.05 0.072 0.056

€0.00

Retail SMS (regulated + non-regulated) Regulated Cap

46 BoR (15) 29

Wholesale prices

47 BoR (15) 29

Figure 28: Average wholesale price per intra-EEA roaming SMS: charges to non-group companies

€ 0.18

0.167

0.165 0.160

€ 0.16 0.156

0.151

0.150 0.147

€ 0.14 0.136 0.133

€ 0.12

€ 0.10

€ 0.08

€ 0.06

0.043

0.041

0.040

0.038

0.037

0.037 0.035

€ 0.04 0.035

0.030

0.025

0.023

0.019

0.017 0.016 € 0.02 0.016

€ 0.00 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 200720072007200820082008200820092009200920092010201020102010201120112011201120122012201220122013201320132013201420142014

Wholesale SMS Price cap

48 BoR (15) 29

Figure 29: Average wholesale price per intra-EEA roaming SMS: charges to non-group companies in Q2 2014

€ 0.12 0.102

€ 0.10 0.083 € 0.08

€ 0.06 0.044

€ 0.04

0.030

0.029

0.028

0.027

0.026

0.025

0.024

0.023

0.022

0.021

0.020

0.019

0.018

0.017

0.016 0.016

0.016

0.016 0.016

€ 0.02 0.015

0.015

0.014

0.012 0.008

€ 0.00

Wholesale SMS Q2 '12 Wholesale SMS Q2'13 Wholesale SMS Q2 '14 Price Cap

49 BoR (15) 29

Figure 30: Average wholesale price per intra-EEA roaming SMS: charges to non-group companies in Q3 2014 € 0.12

€ 0.10

€ 0.08 0.077

€ 0.06 0.053

€ 0.04

0.025

0.024

0.022

0.020

0.019

0.019 0.019

0.019

0.018

0.018 0.018

0.018

0.018 0.018

0.018

0.017

0.016

0.016 0.016

0.016

0.016 0.016

€ 0.02 0.016

0.015

0.014

0.012

0.009 0.008

€ 0.00

Wholesale SMS Q3'12 Wholesale SMS Q3 '13 Wholesale SMS Q3 '14 Price Cap

50 BoR (15) 29

Percentage of SMS from alternative tariffs on total roaming SMS messages

51 BoR (15) 29

Figure 31: EEA percentage of SMS messages: Euro SMS and Non Euro SMS (millions of messages) 100%

90%

152.294

122.644

130.151

135.339

128.891

131.948

256.177

176.927

252.966

275.741

127.865

110.821

169.152

241.027

108.948

217.410

155.308

210.565

363.042

158.397 149.844 80%

70%

60%

50%

40%

818.353

838.230

856.768

803.684

812.291

648.548 748.864 1026.886

972.876

603.732

1568.284

835.175

1055.325

1502.899

1622.359

769.465

1366.754

753.739

1111.250

952.304 1440.500 30%

20%

10%

0% Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 2009 2009 2010 2010 2010 2010 2011 2011 2011 2011 2012 2012 2012 2012 2013 2013 2013 2013 2014 2014 2014

Euro SMS Non Euro SMS

52 BoR (15) 29

Volumes of retail roaming SMS

53 BoR (15) 29

Figure 32: Retail SMS sent traffic Index Q2 2014 (Q2 2008 = 100)

480 439.904 440

400 379.959

360

320

280 267.145

254.635

241.622

232.295 225.797

240 220.257

218.326

213.871

211.126

204.730

202.362

201.881

195.908

193.383

190.304

189.261 188.419

200 182.484

177.938

177.555

175.181

175.180

168.883

166.035

165.647

164.749

158.174

156.207

155.583

149.908 148.903

160 140.038

138.702

137.133

135.759

135.086

134.585

134.433

127.299

126.034

125.931

125.194

123.311

120.003

120.152

114.802

112.427

110.007

109.822

106.979

106.221 105.334

120 104.483

98.021

91.598

90.115

89.125

85.551 81.817

80 75.020 54.924 40

Q2 '12 Q2 '13 Q2 '14

Liechtenstein based on Q2 2013 = 100

54 BoR (15) 29

Figure 33: Retail SMS sent traffic Index Q3 2014 (Q2 2008 = 100)

520 502.755 496.755

480 454.519

440 402.517 400

360

320

280 266.307

232.842 227.425

240 220.753

213.075

211.532

207.634

205.852

204.654

200.334

198.955

198.726

197.369

196.633

194.247

192.837

183.741

182.694 181.316

200 178.000

172.932

171.105

169.140

168.485

166.821

165.273

160.554

159.980

149.438

148.288

143.565 143.123

160 138.071

133.985

133.866

133.487

130.877

129.540

129.118

126.691

125.376

124.677

122.095

120.217

118.026

115.324

110.498

106.607

104.695

104.306

102.862 101.180

120 97.610

95.858

94.767

86.083

82.538 79.271

80 60.666 44.771 40

Q3 '12 Q3 '13 Q3 '14

Croatia and Liechtenstein based on Q3 2013 = 100, Switzerland based on Q3 2009 = 100

55 BoR (15) 29

DATA roaming services Retail prices

56 BoR (15) 29

Figure 34: Average retail data price per Mb in Q2 2014 (prepaid+postpaid) € 2.50

€ 2.00

€ 1.50

€ 1.00

0.735

0.513

0.428

0.425

0.422 0.421

€ 0.50 0.415

0.406

0.385

0.380

0.377

0.372

0.351

0.348

0.341 0.341

0.340

0.333

0.328

0.316

0.313

0.298

0.295

0.286

0.274

0.266

0.250

0.232 0.232

0.227

0.216

0.198

0.197

0.192

0.178

0.170

0.168

0.151

0.142

0.140

0.133

0.130

0.111

0.110

0.106

0.098

0.094

0.073

0.072

0.067

0.065

0.038

0.032

0.029 0.001 € 0.00

Euro Data Q2 '14 Non Euro Data Q2 '14 Price Cap

57 BoR (15) 29

Figure 35: Average retail data price per Mb in Q3 2014 (prepaid+postpaid) € 2.50

€ 2.00

€ 1.50

€ 1.00

€ 0.50

0.403

0.367

0.274

0.226

0.209

0.205

0.195

0.194

0.189

0.187

0.185

0.179 0.179

0.178

0.174 0.174

0.174

0.172

0.169

0.166 0.166

0.166

0.153

0.148

0.147

0.146

0.144

0.131

0.126

0.123

0.116

0.111

0.097 0.097

0.091

0.085

0.079

0.078 0.079

0.074

0.067

0.065

0.058

0.054

0.051

0.050

0.048

0.041

0.022

0.018

0.004 0.001 € 0.00

Euro Data Q3 '14 Non Euro Data Q3 '14 Price Cap

58 BoR (15) 29

Figure 36: EEA average price per Mb for retail EU/EEA and RoW data (Eurotariff and Non Eurotariff: prepaid + postpaid)

€ 9.00

8.220 7.973

€ 8.00

7.350

6.930 6.875

€ 7.00 6.769

6.358

6.089

6.037 6.034

€ 6.00 5.842

5.554

5.541

5.472

5.445

5.395 4.839

€ 5.00 4.707

4.090

4.015

3.971

3.912 3.786

€ 4.00 3.735

3.581

3.198

3.131

3.119

3.018 2.874

€ 3.00 2.758

2.652

2.542

2.514

2.192

2.090

2.044

1.923 1.901

€ 2.00 1.724

1.583

1.487

1.379

1.208

1.118 1.033

€ 1.00

0.633

0.628

0.577

0.560

0.512

0.494

0.493

0.292

0.286

0.285

0.222

0.188

0.175

0.174

0.167

0.140

0.130

0.085 0.079 € 0.00 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 '07 '08 '08 '08 '08 '09 '09 '09 '09 '10 '10 '10 '10 '11 '11 '11 '11 '12 '12 '12 '12 '13 '13 '13 '13 '14 '14 '14

Non - Group Retail Data Retail RoW Data services Eurotariff Non Eurotariff

59 BoR (15) 29

Wholesale prices

60 BoR (15) 29

Figure 37: Average wholesale data price per Mb (prepaid+postpaid),

2.113 EEA average

€ 2.00 1.898

€ 1.50 1.198

€ 1.00

0.596 0.562

€ 0.50 0.449

0.364

0.354

0.333

0.292

0.267

0.213

0.204

0.162

0.138

0.081

0.079

0.076

0.069

0.061

0.042

0.037 0.027 € 0.00

Wholesale roaming (inbound) Price cap

61 BoR (15) 29

Figure 38: Average wholesale data price per Mb in Q2 2014 (prepaid+postpaid) € 0.80

€ 0.70

€ 0.60

€ 0.50

€ 0.40 0.333

€ 0.30 0.199

€ 0.20

0.162

0.145

0.13218

0.128

0.127

0.125

0.123

0.121

0.119

0.118

0.115

0.110

0.109

0.108

0.102

0.101

0.098

0.094

0.093

0.088

0.086

0.085

0.084

0.081

0.080

0.078

0.076

0.075

0.073 0.071

€ 0.10 0.070

0.069

0.066

0.065

0.064

0.063

0.059

0.058

0.054

0.050

0.046

0.045

0.043

0.037

0.036

0.035

0.033

0.030

0.028

0.025

0.024

0.022 0.020 € 0.00

Wholesale roaming inbound Q2'12 Wholesale roaming inbound Q2'13 Wholesale roaming inbound Q2'14 Price Cap Q2 2014

62 BoR (15) 29

Figure 39: Average wholesale data price per Mb in Q3 2014 (prepaid+postpaid)

€ 0.30 0.286

€ 0.25

€ 0.20

€ 0.15 0.146

0.122

0.10943

0.107

0.103

0.102

0.098 0.095

€ 0.10 0.091

0.084

0.083

0.080

0.079

0.077

0.076

0.072

0.070

0.066

0.065

0.064

0.062

0.061

0.060

0.058

0.052

0.050

0.048

0.047

0.046

0.043

0.042

0.041 0.041

€ 0.05 0.039

0.036

0.034

0.033

0.032

0.031

0.030

0.029

0.027

0.026

0.025

0.023 0.023

0.022

0.019 0.017

€ 0.00

Wholesale roaming inbound Q3'12 Wholesale roaming inbound Q3'13 Wholesale roaming inbound Q3'14 Price Cap Q3 2014

63 BoR (15) 29

Percentage of volumes of Data from alternative tariffs over total data roaming volumes

64 BoR (15) 29

Figure 40: EEA percentage of Data service: Eurotariff and Non Eurotariff 100%

90%

80%

2216.170 853.007

70% 1085.668

473.583

404.930

378.746

712.165

596.555 653.828 60%

50%

40%

30%

2922.273 951.221

20% 1232.725

413.262

419.343

449.429

269.286

228.993 398.332 10%

0% Q3 2012 Q4 2012 Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014 Q2 2014 Q3 2014

Data services - non Eurotariff Data services - Eurotariff

65 BoR (15) 29

Volumes of retail Data services

66 BoR (15) 29

Figure 41: Retail data traffic Index (prepaid+postpaid) Q2 2014 (Q2 2008 = 100) 15,000

14,000 13832.736 13,000

12,000 11158.245 11,000 10,000 9,000 8,000

7,000 6755.070

6225.143 6011.360

6,000 5710.249

5344.821

4946.580 4700.138

5,000 4518.513

4367.264

4109.252 4093.149

4,000 3468.850

3378.698

3236.734

3125.169

2954.653

2857.448

2744.845

2716.937

2612.993

2549.398 2424.737

3,000 2410.314

2291.533

2265.269

2157.813

2119.503

2108.655

2076.564

2043.492

1890.919

1869.275

1727.181

1655.056

1635.807

1497.601 1435.397

2,000 1416.530

1348.880

1275.062

1262.845

1230.943

1150.930

1135.324

1014.268

997.463

917.231

874.655

825.697

824.809

822.063

798.513

764.518

746.954

744.146

668.762

642.969

586.645 497.766

1,000 471.881

219.727 182.928 0

Q2 '12 Q2 '13 Q2 '14

Liechtenstein based on Q2 2012 = 100

67 BoR (15) 29

Figure 42: Retail data traffic Index (prepaid+postpaid) Q3 2014 (Q3 2008 = 100)

17,000 16710.651 16,000 15,000 14,000 13,000

12,000

10991.735 10626.174

11,000 10360.760 10,000

9,000 8133.938

8,000 7405.621

6974.090 6726.024

7,000 6612.912

6155.682

5901.219 5671.862

6,000 5497.468

4785.954

4563.805

4548.065 4446.562

5,000 4333.723

3901.408

3780.777

3562.033 3459.196

4,000 3429.288

3276.810

3107.097

3064.596

2779.205 2646.694

3,000 2638.006

2146.472

2136.203

2071.181

2044.950

1997.312

1979.842

1908.521

1897.662

1831.518

1768.413

1760.717

1681.284

1644.820

1567.010 1496.615

2,000 1398.455

1256.199

1165.045

1158.172

1128.754

1046.909

1026.630

997.103

936.728

914.567

871.510

820.953

796.955

790.076

783.929 652.452

1,000 313.670

267.180 212.581 0

Q3 '12 Q3 '13 Q3 '14

Croatia and Liechtenstein based on Q3 2013 = 100, Switzerland based on Q3 2009 = 100

68 BoR (15) 29

Wholesale roaming (outbound): Agreements applying Article 3 of the Roaming Regulation

69 BoR (15) 29

Figure 43: Wholesale averages outbound roaming: Voice: Agreements applying Article 3 Roaming Regulation € 0.18

€ 0.16 0.167 0.162

€ 0.14 0.146

0.128 0.130 € 0.12 0.124

€ 0.10

€ 0.08

€ 0.06

€ 0.04

€ 0.02

€ 0.00 Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14

price per actual min EU/EEA Price Cap

70 BoR (15) 29

Figure 44: Wholesale averages outbound roaming: SMS Agreements applying Article 3 Roaming Regulation 0.05 €

0.05 €

0.043 0.04 € 0.040 0.038 0.04 € 0.036 0.036

0.03 € 0.031

0.03 €

0.02 €

0.01 €

0.00 € Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14

Price per SMS EU/EEA Price Cap

71 BoR (15) 29

Figure 45: Wholesale EEA average outbound roaming: DATA, Agreements applying Article 3 Roaming Regulation €0.25

€0.20 0.211

€0.15

0.137 0.125 0.125

€0.10 0.110

0.071 €0.05

€0.00 Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14

Price per MB - EU/EEA Price Cap

72 BoR (15) 29

List of respondents Operators that provided data for the period 1 October 2013–31 March 2014:

Austria Denmark A1 Telekom Austria Hi3G Denmark T-Mobile Austria TDC Hutchison 3G Austria Telenor Lycamobile TeliaDanmark

Belgium Estonia Belgacom Mobile AS EMT KPN Group Belgium (Base) Elisa Eesti Mobistar OÜ Top Connect TELE 2 Eesti Bulgaria Bulgarian Telecommunication Company Finland (Vivacom) Ålands Telekommunikation Cosmo Bulgaria Mobile, as of 28 October 2014 DNA renamed to Telenor Bulgaria Elisa Corporation Mobiltel TeliaSonera Finland

Croatia France Hrvatski Telekom SFR Vipnet Bouygues Telecom Tele2 Orange Caraïbe Orange France Cyprus Free Mobile Cyta EI Telecom MTN Cyprus Lycamobile Primetel SRR

Czech Republic Germany BEI MULTIMEDIA INTERACTIVE E-Plus Mobilfunk Bonerix Telefónica Germany CENTROPOL TELECOM Telekom Deutschland CZECH NEWS CENTER Vodafone D2 ČEZ Prodej O2 Czech Republic Greece SAZKA COSMOTE Mobile TERMS Vodafone Panafon Tesco Mobile ČR Wind HellasTelecommunications T-Mobile Czech Republic Vodafone Czech Republic Hungary Telenor Magyarország

BoR (15) 29

T-Mobile Vodafone Magyarország Luxembourg Tesco Mobile Entreprise des postes et télécommunications Post Télécom Iceland Tango Nova Orange Communications Luxembourg Síminn Luxembourg Online Mobile Vodafone Iceland Transatel Lux.

Ireland Malta Eircom Limited/E Mobile Melita Mobile Hutchison 3G Ireland Mobisle Communications (GO Mobile) Meteor Mobile Communications RedtouchFone Telefónica Ireland Limited/(O2) Vodafone Malta Tesco Mobile Ireland YOM Vodafone Ireland Netherlands Italy KPN Carrefour Italia Mobile Lebara Coop Voce Lycamobile Distribution Fastweb Tele2 Netherlands H3G Italia T-Mobile Netherlands Noverca Italia Vodafone Libertel Poste Mobile Telecom Italia Norway Tiscali Italia Telenor Vodafone Omnitel TeliaSonera Norge WindTelecomunicazioni Network Norway Tele2 Latvia MyCall Bite Latvia Ventelo LatvijasMobilaisTelefons OneCall Tele2 Poland Liechtenstein P4 Datamobile Polkomtel Orange (Liechtenstein) T-Mobile Polska Telecom Liechtenstein Orange Polska Swisscom (Schweiz) Portugal CTT – Correios de Portugal Lithuania NOS Comunicações, S.A BitėLietuva MEO – Serviços de Comunicações e Eurocom Multimédia,S.A. Omnitel Vodafone Portugal – Comunicações Tele2 Pessoais.S.A. Teledema LycaMobile Portugal,Lda Mundio Mobile (Portugal) Limited

74 BoR (15) 29

Romania Telekom RMC Orange Romania RCS&RDS Vodafone Romania

Slovak Republic O2 Slovakia Orange Slovensko Slovak Telekom

Slovenia

Debitel

Izi mobil

Si.mobil

T-2

Telekom Slovenije

Telemach

Tušmobil

Spain Euskaltel Orange TelefónicaMóviles de España Vodafone Yoigo

Sweden Hi3G Access Telenor Sverige TeliaSonera

Switzerland Orange Communications Sunrise Communications Swisscom (Schweiz)

United Kingdom 3 UK O2 UK Everything Everywhere Vodafone UK Tesco Mobile Virgin Mobil