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2017 MAY 30-31, TORONTO CONFERENCE PROGRAM Presenting Sponsor Program Sponsor Printed by Produced by #STORE2017 #RETAILMATTERS @RetailCouncil Deliver the connected retail experience that your shoppers love with the Salesforce Customer Success Platform. Visit at the Shoppers Success Cafe Learn More: salesforce.com/Store2017 Blaze trails with @salesforceCA at #STORE2017 Salesforce Ad Rev V3.indd 1 5/8/17 9:41 AM Customer demand is driving the change Boost your bottom line Benefits of financing: • Instant approval with Flexiti Financial’s in minutes sales financing solution! • Increase traffic • Grow average ticket • Increase brand loyalty Join Flexiti’s CEO, Peter Kalen, speak at STORE 2017 on the evolution of POS financing for the modern consumer. flexitifinancial.com Strategy. Delivered. Let’s get started: The Avleca Group Inc. 289-291-7693 [email protected] CONTACT US TO... DEVELOP STRATEGY: Engaged facilitation using our proprietary Four Pillars Approach DELIVER PROGRAMS: Industry leading expertise for your business without adding headcount DRIVE ENGAGEMENT: Keynote speaking, facilitation and session delivery with industry experts www.avleca.com facebook.com/TheAvlecaGroup twitter.com/avlecagroup WELCOME Dear Delegates, Retail is one of the most complex Roots Canada Ltd., and so many more industry’s in the world, moving at a to talk about hot topics like ‘lessons to pace quicker than most others could drive organizational change’, ‘cultivating ever even imagine. What works today— leadership and innovation’, ‘artificial whether talking about marketing intelligence and data analytics’, 'online campaigns and initiatives, logistical and off-line retail success stories' just to plans or new technologies—may not name but a few. necessarily work to the same effect We urge you to take this opportunity tomorrow. This requires all of us to take in as much as you can from this working within the industry to remain exciting 2-day event and to visit some nimble enough to make changes to of our great industry partners and any piece of the retail operation at a suppliers in the conference Networking moment’s notice. Hall to find out how they’re innovating The nature of the industry also requires to help improve your businesses. And, of retail leaders to learn from peers and course, we also encourage you to spend competitors and to look to other sectors some time at RCC’s Silent Auction, within retail and other industries for with all proceeds going to benefit the best practices that can help make Canadian Retail Institute to support operations more efficient, elevate the education and career opportunities for experience for customers and make talented young professionals pursuing organizational successes even greater. retail as a career. However, given the speed at which our On behalf of the association, we’d also day-to-day moves, we rarely, if ever, find like to extend gratitude and thanks the opportunity to do so. to our incredible industry volunteers, It’s the reason Retail Council of Canada suppliers, sponsors of the event, our (RCC) and its Board of Directors are awesome lineup of speakers, and to RCC pleased to welcome you to STORE staff whose tireless work helps make the 2017—Canada’s biggest retail conference. event such an amazing one each year. STORE is the perfect place, offering the We’re pleased you and your teams could best opportunity, for you and your teams attend this year’s edition of STORE and to network with industry peers, explore hope that it will be a valuable experience dynamic topics of discussion and to pull that helps you grow and succeed in your yourselves out of your comfort zones to retail business. really rethink the way you are currently doing things and learn from the amazing Thank you for your participation wealth of knowledge and innovation at and support. this jam-packed two-day event. To help you do this, RCC has pulled together the most exciting agenda to date, featuring brilliant retail minds like Diane J. Brisebois Duncan Fulton, President, FGL Sports; President & CEO Sylvain Prud'homme, President & CEO Retail Council of Canada of Lowe's Canada; Matthew Shay, President & CEO, National Retail Federation; Jim Gabel, President & CEO, #STORE2017 • #RETAILMATTERS • @RetailCouncil RCC STORE 2017 CONFERENCE • 5 AGENDA-AT-A-GLANCE DAY 1 - TUESDAY MAY 30, 2017 7:00am Main Entrance 12:00pm – 12:20pm Concurrent Theatre B Sponsored by Registration Open The Evolution of POS Financing Sponsored by for The Modern Consumer 7:30am – 8:30am Networking Hall 12:20pm – 12:40pm Concurrent Theatre C Sponsored by Breakfast & Networking Sponsored by 5 Ways to Modernize the Retail Experience with Indoor Positioning Analytics 8:30am – 8:40am Main Session Hall Conference Opening & Welcome Remarks 1:00pm – 1:40pm Afternoon Concurrent Sessions 8:40am – 9:10am Main Session Hall Insightful, Exciting and Humbling Lessons To Drive Concurrent Theatre A STORE OPERATIONS Organizational Change The Future of Operations: The Transaction Behaviour of the Anytime, Sponsored by Anywhere Consumer 9:10am – 9:40am Main Session Hall Bricks and Clicks: The Future is Sponsored by Concurrent Theatre B MARKETING Sponsored by Total Retail The Next Generation of a Successful Local Marketing Strategy 9:40am – 9:45am Main Session Hall Fast Five – CN Rail: Helping Concurrent Theatre C DIGITAL & MOBILE RETAIL Sponsored by Retailers Connect the Dots e-Commerce CIO Roundtable: Keeping Up with Digital Sponsored by 9:45am – 10:15am Main Session Hall Consumer Demand Cultivating Leadership and Innovation in Times of Change Concurrent Theatre D MERCHANT & SUPPLY CHAIN 10:15am – 10:20am Main Session Hall Sponsored by The Great Debate: Driving Collaboration Fast Five – The State of Retail: Merchant Amid Complexity in the Sponsored by Insights from the 2017 American Express Buy-Move-Sell Cycle Retail Report 1:40pm – 2:00pm Networking Hall 10:20am – 10:50am Networking Hall Networking Break Networking Break Sponsored by 2:00pm – 2:05pm Main Session Hall Sponsored by 10:50am – 11:30am Fast Five – SweetIQ - 4 Fast Tips to Turn Morning Concurrent Sessions Searchers Into Shoppers Concurrent Theatre A STORE OPERATIONS Sponsored by 2:05pm – 2:45pm Main Session Hall Store Operations Roundtable: Adapting The Future of Retail Disruption Your Team to The Phigital Store Concurrent Theatre B MARKETING 2:45pm – 3:25pm Main Session Hall Sponsored by The Digitization of Retail The Truth About Online Consumers Concurrent Theatre C DIGITAL & MOBILE Sponsored by Machine Learning: Using Advanced Sponsored by 3:25pm – 4:10pm Main Session Hall Analytics to Personalize the Why Retail Is Getting 'The Experience' Wrong Customer Experience Concurrent Theatre D MERCHANT & SUPPLY CHAIN 4:15pm Main Session Hall The Merchant’s Roundtable: When Day One Closing Remarks Brands Open Retail Stores Sponsored by 4:15pm – 5:30pm Networking Hall 11:30am – 1:00pm STORE Conference & Excellence in Retailing Awards Lunch & Networking Sponsored by Combined Networking Reception 5:30pm – 8:30pm Lunch & Learn Sessions Sponsored by 12:00pm – 12:20pm Concurrent Theatre A Excellence in Retailing Awards Gala We just Signed a Big Cheque for a New System—Now What? Successful Strategies for Adding New Retail Technologies to Your Business Sponsored by 6 • RCC STORE 2017 CONFERENCE Program Sponsored by AGENDA-AT-A-GLANCE DAY 2 - WEDNESDAY MAY 31, 2017 7:00am Main Entrance Sponsored by 1:15pm Registration Open Exhibit Floor Closed 7:30am – 8:20am Networking Hall 1:15pm – 1:20pm Main Session Hall Buffet Breakfast & Networking Sponsored by Sponsored by Fast Five – Digital Flyers and Today’s Consumer 7:30am – 8:30am Main Session Hall Scholarship Winners’ Breakfast 1:20pm – 1:50pm Main Session Hall Vision 2025 : How the Consumer of the Future will Shop 8:20am – 8:30am Main Session Hall for Food Day 2 Welcome Remarks 1:50pm – 2:20pm Main Session Hall 8:30am – 9:00am Main Session Hall The Last Frontier for E-Commerce Global Forces, Times of Change, and the Influence on Retail 2:20pm – 3:00pm Main Session Hall 9:00am – 9:40am Main Session Hall Evolution of the Bricks & Mortar Sponsored by The Hacker Way: Building a Culture of Retail Innovation Experience: A Grocer’s Perspective 9:40am – 10:20am Main Session Hall 3:00pm – 3:20pm Main Session Hall Retail Entrepreneurs – New Frontier – New Competition A Global Perspective of Grocery Innovation 10:20am – 10:50am Main Session Hall 3:20pm Main Session Hall The Competitive Advantage of Advanced Analytics and AI Conference Closing Remarks 10:50am – 11:20am Networking Hall 4:00pm – 5:00pm Ballroom Foyer Networking Break Sponsored by Grand Prix Cocktail Reception 11:20am – 12:00pm 5:00pm – 8:30pm Main Session Hall Morning Concurrent Sessions Grand Prix Awards Gala Concurrent Theatre A STORE OPERATIONS What is Great Customer Service? The Value of Human Interaction in a Digital World Concurrent Theatre B MARKETING Mastering The Four Forces Sponsored by of Retail Evolution Concurrent Theatre C DIGITAL & MOBILE eCommerce Grocery Innovation Roundtable Retail Council of Canada is delighted Concurrent Theatre D MERCHANT & SUPPLY CHAIN to provide STORE 2017 delegates The OMNI Experience X Factor: How to with complimentary Wi-Fi. Manage The Last Mile Sponsored by Simply join the store2017 network, launch a browser and agree to the 12:00pm – 1:15pm terms and conditions. No password Lunch & Networking required. Once this is complete you'll have complimentary Wi-Fi access. Lunch & Learn Sessions 12:20pm – 12:40pm Concurrent Theatre A Necessary Steps When Starting or Sponsored by Expending a Private Label Brand 2017 MAY 30-31, TORONTO 12:40pm – 1:00pm Concurrent Theatre B Perfecting The Personalized Omnichannel Experience Sponsored by #STORE2017 • #RETAILMATTERS • @RetailCouncil RCC STORE 2017 CONFERENCE • 7 WE SHIP THE WAY YOUR CUSTOMERS SHOP Your customers demand the best service, the best quality and the best price. At CN we deliver on all three, making it easier for you to deliver on all three.
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