1 2 Students’ Satisfaction with the Services of the 3 On Campus Boy’s Hostels: A Case Study 4 5 6 87 9 . 10 ABSTRACT) 11 Currently, the hostel life is so necessary for the students. During their higher studies, the students face a lot of problems of accommodation. After the solution of accommodation, the students face the issues in the hostels regarding their provided services. The data of student’s feedback is gathered from the Director MIS, MUET, Jamshoro by taking the sample of 60 students from each boy’s hostel. For the analysis, we use the tool Statistical Package for Social Sciences (SPSS V.16). This study revealed the analysis of the two services water supply and first aid in the seven boys hostels of MUET, Jamshoro. The null hypothesis is accepted for all hostels except Rashidi, Hyder Bux Jatoi and Shah Abdul Latif. These results determined the strong relationship between the services water supply and first aid. The study within other problems recommended betterment in the field of water supply and first aid facility in the Rashidi, Hyder Bux Jatoi and Shah Abdul Latif Hostels. 12 13 Keywords: Students’ Satisfaction, Significant, Facilities 14 15 16 17 1. INTRODUCTION 18 19 Now a day, the accommodation in the universities during graduate and undergraduate 20 students in Pakistan is very big problem. Students’ satisfaction plays an important role for 21 both academic and management aspect. It is affirmed to be a fundamental variable to study. 22 To discuss with scholars, families, societies and universities, the problems of students’ 23 satisfaction towards hostels has been made. To improve the quality and services of the 24 hostels are a major unease for the higher institutions. It is vital to analyze the issues of 25 students’ hostel gratification. So, in this sense, to assess the students’ satisfaction with 26 accommodation, many concepts or ideas have been compared throughout the various years 27 (Amole, 2009). Lack of hostel satisfaction leads to mental disturbance, however urbanization 28 survey satisfied the socio-economic conditions (Amole, 2009). In the content of education, it 29 is compulsory for the higher institutions to recognize the basic needs of individual in terms of 30 diverse contexts, to escalate hostel facilities equipped with them. The most suitable 31 technique to ensure satisfaction is observing outcomes and evaluation of the facilities 32 provided suggest as un-satisfaction. Positive un-satisfaction involves when the evaluation of 33 the facilities enhance the intention of the students, although negative un-satisfaction involves 34 when the evaluation of the facilities provided falls short of the students assurance. 35 Concurrently, if the evaluation fulfils the intention, an authentication involves. It states that 36 the concept of un-satisfaction has sound impact on satisfaction. Hence, it is amazing to 37 visualize how the civilization effects the student’s satisfaction. (Muteeullah Memon, et al., 38 2019) and M. Memon (2018) revealed the study of the hostels of MUET, Jamshoro with 39 respect to the parameters working condition of electrics fans and lighting in the rooms, 40 canteen facility, hygienic condition of canteen, security at the hostel, dispensary, first aid

41 facility in the nine (both boys and girls) hostels and suggested that the working condition of 42 electric fans, canteen facility, hygienic condition of canteen, security at the hostel and 43 dispensary have been strong relationship between the results and alternative parameters 44 have been some issues which was not resolved. (Ajayi, Nwosu, Ajani, 2015; Araujo, Murray, 45 2010; Mohd Suki, Chowdhury, 2015) suggested that on campus hostels offered better 46 services for the campus students during the graduate or postgraduate study. Satisfaction 47 with accommodation has been argued in different categories of residential locations (Potter, 48 Chicoine, Speicher, 2001). Majority of analysis in housing satisfaction have been surveyed in 49 Asian or western countries. Subsequently, Pakistan is an undeveloped country, very elated 50 allocation of money is reserved for the education sector; higher education services are 51 merely reachable in establishing and big cities of Pakistan. Students look a lot of difficulties 52 during hostel stay like the students contribute their rooms with roomies, moral issues, food 53 problems, family accent, security issues, geyser service in the wintertime, emergency 54 treatment service etc. To determine these problems, this research study was investigated in 55 the boy’s hostels of Mehran University of Engineering & Technologies (MUET), Jamshoro on 56 the parameters first aid facility and water supply. 57 58 59 2. MATERIAL AND METHODS 60 61 This study were comprises the feedback of seven boys hostels of Mehran University of 62 Engineering & Technology (MUET), Jamshoro for testing the facilities water supply and first 63 aid of the hostels provided by the management. The sample of 60 respondents were taken 64 from each hostel for testing. The data were analyzed through the statistical techniques like 65 mean, standard deviation, coefficient of variation (CV), simple regression line, and coefficient 66 of correlation. To interpret the significance of the results, t-test were used. The formula’s 67 which were used during the studies are: 68 The equation of the regression line is:

69 Where, the intercept of the regression line b is:

70 And the slope of the line is:

71 The coefficient of correlation is:

72 The formula’s for finding the t-test is:

73 The hypothesis is: 74 There is significant relation between the results. 75 There is no significant relation between the results. 76 77 78 3. RESULTS AND DISCUSSION 79 80 (Table 1) showing the cumulative statistics of hostels by semester wise and hostel wise. The 81 maximum Mean is 3.75 which is in G.M.Syed hostel and the corresponding coefficient of 82 variation is 50.55237 which is in Shaikh Abdul Majeed Sindhi hotel. The minimum mean is

83 2.2 which is in Shaikh Abdul Majeed Sindhi and the corresponding coefficient of variation is 84 21.161 which is in Abdul Qadeer Khan Afghan hostel. This results shows that the data of the 85 hostel Abdul Qadeer Khan Afghan is more reliable than the others hostel data. 86 (Table 2) shows the equation of the regression lines with their trends of the hostels for the 87 water supply facility. The trend of only one hostel G.M.Syed is increasing and remaining 88 trends of the hostels is decreasing. From this table we interpret that the relation is negatively 89 distributed of other hostels except G.M.Syed hostel. 90 (Table 3) shows the equation of the regression lines with their trends of the hostels for the 91 first aid facility. The trend of only two hotels (Abdul Qadeer Khan Afghan and Sachal 92 Sarmast) is decreasing and endure hostels trend is increasing. From this table, most of the 93 hostels have positive relation except two hostels. 94 (Table 4) showing the t-test of the hostels for the water supply facility. The null hypothesis 95 ( ) of one hostel (Hyder Bux Jatoi) is rejected and for all other hostels are accepted. This 96 results shows that hyder bux jatoi hostel is not significant regarding water supply facility and 97 all other hostels result are significant. So, we accept alternative hypothesis ( ) for one 98 hostel Hyder Bux Jatoi and need to some improvement regarding water supply facility. 99 (Table 5) shows the t-test of the hostels for the first aid facility. The null hypothesis ( ) of 100 Rashidi and Shah Abdul Latif hostels are rejected and accepted for the endure hostels 101 regarding the First Aid Facility. This results shows that the results of Rashidi and Shah Abdul 102 Latif hostels are not significant and that’s why we accept alternative hypothesis ( ). These 103 two hostels are need some improvement regarding the first aid facility. 104 Fig 1. Shows the overall graph of the hostels as regards to First Aid facility. This figure 105 shows the distribution of all four semesters’ averages of the hostels. The maximum average 106 is 3.75 which is in the third semester of the G.M. Syed hostel and the minimum average is 107 2.2 which is in the second semester of Shaikh Abdul Majeed Sindhi hostel. 108 Fig 2. Shows the overall graph of the hostels as regards to Water Supply facility. This figure 109 shows the distribution of all four semesters’ averages of the hostels. The maximum average 110 is 3.3 which is in the first semester of the Shaikh Abdul Majeed Sindhi hostel and the 111 minimum average is 2.3 which is in the second semester of Shaikh Abdul Majeed Sindhi 112 hostel. This is also shown that the data of shaikh Abdul Majeed Sindhi hostel has more 113 variation than the other hostels. 114 115 116 117 Table 1. Cumulative statistics of hostels S.No. Cumulative Statistics Hostel Wise Maximum Mean Minimum Mean 1 3.75 G.M.Syed 2.2 Shaikh Sindhi Maximum Coefficient Of Minimum Coefficient Of Variation Variation 2 50.55237 Shaikh Sindhi 21.161 A.Q.K.Afghan Cumulative Statistics Semester Wise Maximum Mean Minimum Mean 3.75 1st Semster 2.2 2nd Semester 1 (2016) (2015) Maximum Coefficient Of Minimum Coefficient Of Variation Variation 2 50.55237 1st Semester 21.161 1st Semester (2016) (2015) 118

119 Table 2. The Equation of Regression Lines of Water Supply Facility with their 120 trend of line S.No. Hostel Regression Line Trend of Line 1 A.Q.K.Afghan y = -0.095x + 3.0517 Decreasing 2 G.M.Syed y = 0.13x + 2.4915 Increasing 3 Hyder Bux Jatoi y = -0.1517x + 3.2751 Decreasing 4 Rashidi y = -0.0983x + 2.925 Decreasing 5 Sachal Sarmast y = -0.0467x + 3.0667 Decreasing 6 Shah Abdul Latif y = -0.015x + 2.8834 Decreasing 7 Shaikh Sindhi y = -0.0717x + 2.95 Decreasing 121 122 Table 3. The Equation of regression lines of First Aid facility with their trend of 123 line S.No. Hostel Regression Line Trend of Line 1 A.Q.K.Afghan y = -0.1667x + 3.6334 Decreasing 2 G.M.Syed y = 0.13x + 2.6 Increasing 3 Hyder Bux Jatoi y = 0.1767x + 2.475 Increasing 4 Rashidi y = 0.1283x + 2.375 Increasing 5 Sachal Sarmast y = -0.08x + 3.0667 Decreasing 6 Shah Abdul Latif y = 0.1516x + 2.3169 Increasing 7 Shaikh Sindhi y = 0.255x + 2.0333 Increasing 124 125 126 127 128 129 Table 4. T-test and hypothesis of the Hostels for the Water Supply facility S.No. Hostel Standard Test Statistic Hypothesis

Error of B ( ( ) (

1 A.Q.K.Afghan 0.1238561 -0.7670191 ACCEPT 2 G.M.Syed 0.119140673 1.091147 ACCEPT 3 Hyder Bux Jatoi 0.05614614 -2.701877 REJECT 4 Rashidi 0.153052643 -0.64226 ACCEPT 5 Sachal Sarmast 0.154039318 -0.303169 ACCEPT 6 Shah Abdul Latif 0.096268348 -0.15581 ACCEPT 7 Shaikh Sindhi 0.552816074 -0.129699 ACCEPT 130 131 Table 5. T-test and Hypothesis of the hostels for the First Aid facility S.No. Hostel Standard Error Test Statistic Hypothesis

of B ( ( ) (

1 A.Q.K.Afghan 0.165003368 -1.010282 ACCEPT 2 G.M.Syed 0.667784 0.19467 ACCEPT 3 Hyder Bux Jatoi 0.243909 0.724450 ACCEPT 4 Rashidi 0.047537 2.6989 REJECT 5 Sachal Sarmast 0.133732737 -0.5982080 ACCEPT 6 Shah Abdul Latif 0.077139 1.978 REJECT 7 Shaikh Sindhi 0.390553 0.652920 ACCEPT 132 133

First Aid 4

3.5

3

2.5

2

Averages 1.5

1

0.5

0 A.Q.K.Afghan G.M.Syed Hyder Bux Rashidi Shah Abdul Shaikh Sindhi Sachal Jatoi Latif Sarmast Hostels

1st 2nd 3rd 4th 134 135 136 137 Fig. 1. Graph of First Aid Facility of all hostels Water Supply 3.5

3

2.5

2

1.5 Averages 1

0.5

0 A.Q.K.Afghan G.M.Syed Hyder Bux Rashidi Shah Abdul Shaikh Sindhi Sachal Jatoi Latif Sarmast Hostels

1st 2nd 3rd 4th 138 139 140 Fig. 2. Graph of Water Supply Facility of all hostels 141

142 143 4. CONCLUSION 144 145 This research study is based on to investigate the condition of the accessible facilities in the 146 boy’s hostels of the Mehran University of Engineering & Technology (MUET), Jamshoro. The 147 study reveals that the required facilities are equitably sustained and those students are 148 averagely contented with the obtainable services in the hostels. The null hypothesis ( ) is 149 rejected for the Rashidi and Shah Abdul Latif hostel regarding the parameter first aid and 150 Hyder Bux Jatoi hostel regarding the facility water supply and the null hypothesis is accepted 151 for all the other hostels as regards to the parameters water supply and first aid facility. It is 152 also concluded that in these three hostels, the required services are not provided in such a 153 way and it is suggested to the higher authorities to improve the required services in the 154 above mentioned hostels regarding the available facilities. From the figures, it is also 155 conclude that the data of Shaikh Abdul Majeed Sindhi hostel is not significantly related with 156 any of the parameter of the hostels. Existing situation invites devotion of all the educational 157 establishments i.e. Ministry of Education Government of Pakistan, Higher Education 158 Commission of Pakistan, Chancellors of both Private & Public universities, Vice Chancellors 159 & Rectors, concerned Deans, and everybody authoritative to improve the eminence & values 160 of higher education in the country. This study should be considered as a first step to identify 161 the level of satisfaction of university students in Pakistan. The outcomes of this research can 162 be generalized, if the scope of research covers to further universities & disciplines. 163 164 REFERENCES 165 166 [1] Amole, D., 2009. Residential satisfaction in students’ housing. J.Environ.Psychol. 29, 167 76-85. DOI: 10.1016/j.jenvp.2008.05.006. 168 [2] Muteeullah Memon, Saifullah Abro, Imdad Ali, Muhammad Sajid, 2019, The Perception 169 of Students Feedback with Hostel Services: Case Study of Mehran UET, Pakistan; 170 Journal of Basic and Applied Scientific Research, 9(2)7-13. 171 [3] M. Memon, M. A. Solangi, S. Abro, (2018). Analysis of Students’ Satisfaction with Hostel 172 Facilities: A Case Study. Sindh University Research Journal, 50 (001), pp. 95-100. 173 [4] Khozaei, F., Ayub, N., Hassan, A. S., & Khozaei, Z. (2010). The factors predicting 174 students’ satisfaction with university hostels, case study Universiti Sains Malaysia. Asian 175 Culture and History, 2 (2), 148 – 158. 176 [5] Ajayi, M, Nwosu, A, and Ajani, Y. (2015). Students' Satisfaction with Hostel Facilities at 177 the Federal University of Technology, Akure, Nigeria. European Scientific Journal, 178 11(34): 402 – 415. 179 [6] Khozaei, F., Hassan, A. S., and Khozaei, Z. (2010). Undergraduates Students’ 180 Satisfaction with Hostel and Sense of Attachment to Place. Case Study of University 181 Sains Malaysia, American Journal of Engineering and Applied Science, 3 (3): 516 – 520. 182 [7] Kolawole, O. A. and Boluwatife, A. R. (2016), Assessment of the Factors Influencing 183 Students’ Choice of Residence in Nigeria Tertiary Institution Sains Humanika, 8 (2): 39 – 184 47. 185 [8] Mansor, U. L., and Ali, M. H. (2015), Impact of Hostel Students' Satisfaction on their 186 Academic Performance in Sri Lankan Universities. A Paper Presented at 5th International 187 Symposium, Sri Lankan. 188 [9] Navarez, J. C. (2017). Student Residential Satisfaction in an On-Campus Housing 189 Facility. A Paper presented at the DLSU Research Congress June 20 – 22. 190 [10] De Araujo, Pedro and Murray, James, Academic Benefits of Living on Campus (June 21, 191 2010). 192 [11] Norazah Mohd Suki, Iftekhar Amin Chowdhury, (2015). Student’s Attitude and 193 Satisfaction Living in Sustainable on-Campus Hostels, Vol. 2, No.1, pp.35-47. 194 [12] Potter, James & Chicoine, Jean & Speicher, Kathryn. (2001). Predicting Residential 195 Satisfaction: A Comparative Case Study. 196 [13] Muhammad Nauman Abbasi, et al., (2011). A study on student satisfaction in Pakistani 197 Universities: The Case of Bahauddin Zakariya University, Pakistan, 7(7), pp.209-219.

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