Altéa Departure Control – Flight

Amadeus Airport IT

Airport & Ground Handler Solutions

optimise IT Contents

Use IT to optimise your airport operations 1 Use IT to optimise your airport operations Why Amadeus? 2 The growth of worldwide airline traffic creates increasing challenges for airports and ground > Fast-growing development in Airport IT Services 4 handlers. They need to handle more and more passengers while also operating in the same space, > Innovative & proven solutions 6 managing increasing security constraints and improving customer satisfaction. They need to seamlessly connect more and more passengers with more and more flights. > New generation technology 8 Winning airports that want to attract a larger share of traffic and ground handlers that want to be > Migration & transformation expertise 10 selected to manage the flights and customers of demanding airlines need to assess and modernise their operations to offer the most customer-centric, efficient and cost-competitive airport processes. > Best-in-class IT services 12 Amadeus believes that innovative IT solutions are critical to achieving a transformation that will not > Superior value for money 14 only deliver cost and productivity savings in the short run, but also enable customers to adapt their business models in the long run. What do we offer? 16 The power of new generation IT solutions The right technology partner > Amadeus Airport IT Portfolio overview 17 IT solutions like your departure control system (DCS) and self Very few airlines and airports, and even fewer ground handlers, service system are critical to operating your business in an have the dedicated time and resources necessary to build and > Altéa Departure Control 18 optimised way. implement new generation customer and flight management They define the entire customer and flight management process solutions and achieve such a transformation on their own. > Altéa Options for Airport Services 22 and determine the volume of passengers and flights that your They need an IT provider that focuses on the air transportation agents can handle. industry, and offers the skills and experience to manage a risk- Amadeus Airline & Airport IT centres 24 New generation solutions can take your productivity to the free migration, the financial resources to invest and the ability next level and help you to offer a superior customer experience to reach a critical mass to amortise development costs and Contact us 25 at the airport. maintenance over the long run. Building on our unique experience in delivering mission critical In 2000, British Airways transferred its DCS business RTB to systems for airlines, Amadeus has recently invested in a brand Amadeus and mandated us to build a new generation DCS. In a new DCS and is now able to offer airports and ground handlers similar way, KLM decided in 2007 to progressively step out of its an integrated portfolio of Airport IT solutions based around DCS business CODECO and move to Altéa Departure Control. Altéa Departure Control. For an easy overview of the various modules available, go to p17. Amadeus can partner with any airline, airport or ground handler to provide the new generation airport solutions that you need, and we can share our unique expertise in migrating airport critical systems to transform your business Contents

Why Amadeus?

Not all Airport IT providers are the same

Fast-growing development in Migration & transformation Airport IT services expertise > Managing departure control services > Proven track record of successful for the largest customer base DCS migrations > Altéa Departure Control already the > Unique know-how and proven market leader methodology > Commitment to the Airport IT market > Consulting and system integration 1 4 services

Innovative & proven solutions Best-in-class IT services > The only new generation departure > A unique development team control system (DCS) available with 2,500 experts > Sophisticated features lead to greater > Best-in-class data centre with business benefits no scalability limit > Modular design to meet current > Unique back-up service and future needs > ‘Follow the sun’ global support > Continuous improvement and 2 portfolio expansion 5

New generation technology Superior value for money > Latest technology for superior > Superior results and ROI performance > Benefits derived from value added > Elimination of legacy technology features constraints > Gains derived from common platform > Rapid integration of new services > Improvements derived from superior and applications IT performance 3> Continuous investment > Competitive ‘pay as you use’ model 6 2 Amadeus Airport IT Amadeus Airport IT 3

Why Amadeus?

Not all Airport IT providers are the same

Fast-growing development in Airport IT Services 1 For peace of mind

Managing DCS services for the largest Commitment to the Airport IT market We trust that a move to the new DCS product Altéa customer base Airport IT Services is part of the core Amadeus offering to Departure Control that will be offered by Amadeus In 2000, British Airways mandated Amadeus to build its airlines and Amadeus is committed to further developing this guarantees the best possible long-term continuity area, which also serves airport authorities and ground handlers. new generation departure control system (DCS). In addition, for our present CODECO customers. Amadeus took ownership of BA’s RTB system. It makes sense to offer our new generation solution to airports Together with the development of the Altéa platform, and ground handlers that check in more than 50% of all Cees de Vos Director Amadeus contracted and implemented 9 new airlines on passengers and manage two thirds of all flights worldwide. KLM Systems Services Altéa Departure Control RTB, a revised version of RTB, which Beyond its departure control systems, Amadeus continues to is integrated with Altéa Reservation and Altéa Inventory. invest in complementary solutions and will provide more and To date, Amadeus is already operating critical DCS services more integrated airport services: self service check-in, boarding for 9 airlines and 20 ground handlers boarding 50 million and drop-off, network connectivity, resource management, staff passengers per year. rostering, 24/7 help desk and deployment services, etc. Amadeus has not only the financial resources, but also the critical Altéa Departure Control already the market leader mass of customers to further develop the airport IT business. In only four years, Altéa has become by far the leading Customer Management Solution, with more than 55 airlines carrying 360 million passengers to date. Altéa Departure Control is a critical element of the Altéa suite 2008 and as such is de facto the most widely adopted departure control system in the world. Altéa Departure Control is the only new generation DCS currently available: Qantas will complete the implementation mid-2008, 2007 Cutover of Qantas closely followed by Finnair. and Finnair to Altéa Departure Control – Customer Cutover of Qantas to Altéa 2005 Departure Control – Flight Amadeus provides departure control services 20 new airlines select Altéa, to 20 airports and ground including Cathay Pacific, handlers handling 50 Star Alliance contract Mexicana and Saudi million passengers to build common Arabian Airlines. platform. United Airlines 2000 2001 and Lufthansa to adopt Altéa Departure Control Altéa Departure Control becomes the leading DCS, chosen by 50 airlines

BA and Qantas contract Amadeus takes CODECO signs an with Amadeus to ownership of RTB system agreement with Amadeus build new generation to progressively migrate all Departure Control 50 CODECO customers Systems 4 Amadeus Airport IT Amadeus Airport IT 5

Fast-growing development in Airport IT Services 1 For peace of mind

Innovative & proven solutions 2 To build new generation processes

The only new generation DCS already available Modular design to meet current and future needs The strategic objective of changing your DCS must be to get Business context and business strategy can vary from one airline, greater functional value at a competitive price. Otherwise, airport or ground handler to another. how could you justify the cost of change? Amadeus recognises that each customer requires a customised Altéa is the only solution currently available to deliver these departure control system. So we have adopted a modular two critical benefits – and it will be for several years. approach to ensure that each customer can build the solution Airports and ground handlers can find competitive solutions, they need when they need it. but they are either based around flight-centric business You can select the appropriate modules from a growing portfolio concepts dating from the 1970s or ‘dream’ solutions that exist based around the Altéa Departure Control and optional additional on paper only at a project stage – far from being developed, IT Solutions that can be implemented before, after or jointly tested and proven. with Altéa. It took Amadeus seven years and more than €150 million of For an easy overview of the various modules available, go to p17. investment to deliver our Altéa Departure Control – Customer and Flight Management. Continuous improvement and portfolio expansion Migrating to innovative solutions is good. But it is even better Sophisticated features lead to greater business if these solutions are kept at the cutting edge of the industry benefits through continuous improvement. Amadeus had the privilege of building its departure control Amadeus follows the unique approach of a common solution, system more than 20 years after our main competitors – on brand which is upgraded continuously. This not only enables the new technology, without legacy constraints and in partnership implementation of industry mandates but also the integration with several blue chip airlines. of new features required by the airline and airport community Amadeus took this opportunity to design applications based or newly joining members. around the latest business requirements and concepts, ensuring We also continue to expand our portfolio of airport IT solutions that we could deliver as many added value features as possible, by developing innovative solutions requested the most by airlines, while also matching – or exceeding – the best-in-class systems airports or ground handlers, which guarantees the best use of currently available in the industry. data integration between systems. The innovation at Amadeus As more and more airlines join our common platform Altéa, never stops. new added value features are continuously being developed for the benefits of all the users.

Amadeus is continuously investing in innovative airport IT solutions, which enable us to improve specific processes. Altéa Self Service Check-In is a good example: we needed to have a single provider solution that could offer comprehensive self service via kiosk, mobile or internet. Amadeus is developing it for us.

Kari Pauro Altéa DCS Project Director Finnair 6 Amadeus Airport IT Amadeus Airport IT 7

Innovative & proven solutions 2 To build new generation processes

Kari Pauro Altéa DCS Project Director Finnair 8 Amadeus Airport IT Amadeus Airport IT 9

New generation technology 3 Eliminate legacy constraints

The big technology change is that we Latest technology for superior performance Rapid integration of new services and are going out of TPF structures and Since its creation 20 years ago, Amadeus has always used the applications constraints into modern technology, latest technology available to build its advanced IT solutions. Airports are changing faster and faster, and adapting your main which is robust, real-time and > New generation hardware: high performance systems applications to the evolving business environment is a critical leveraging all the business benefits you based on Linux; competitiveness factor. can drive from a relational database. > Open standards: new generation protocols (IP); Because of their modular design and use of open standards, new > Modern architecture (SOA): easy to change and expand; generation technology solutions will enable you to launch a new feature or interface with new partners more cost-effectively and Fiona Balfour > Modern languages: C++ easy to maintain; Former CIO more swiftly than with legacy systems. Qantas > Modern network: backbones of optic fibre; secured IP protocols. You will see a huge difference each and every time you want to introduce a new IT module or interface with a new application. Altéa Departure Control and Altéa Self Service Check-in, for example, use 100% new generation technology (Linux) Continuous investment compared with all other current DCS applications running on costly TPF systems. In 2006 and 2007, Amadeus has been ranked Europe’s number one company in terms of R&D investment in the travel and Elimination of legacy technology constraints tourism industry, according to the European Commission’s Top 1000 Ranking of European companies. Airlines, airports and ground handlers that are still using a DCS designed in the 1970s face significant constraints: Investment in R&D is at the very core of Amadeus’ strategy to facilitate the emergence of innovative solutions for our > Difficult scalability: increased business volumes can only be customers at a competitive price. accommodated by adding significant processing capability. This brings a wide array of benefits for you: faster delivery of > Difficult addition of new features because there is no new solutions, more cost-effective development and enhanced modular approach. cost control. > Increased cost of maintenance as the cost of developers is higher for old generation languages. > Increased IT operating costs due to costly license fees associated with proprietary mainframes. All airlines, airports and ground handlers understand that legacy systems are a dead end, and they intend to renew their application technology. Early adopters will benefit from a competitive advantage over the followers. 8 Amadeus Airport IT Amadeus Airport IT 9

New generation technology 3 Eliminate legacy constraints

Migration & transformation expertise 4 Do not gamble

We were surprised how easy it was to migrate to Amadeus’ Departure Proven track record of DCS migrations Consulting and system integration services Control System. We migrated from our legacy DCS to Altéa Departure Can you afford the risk of failure or major delay in the Airlines, like airports and ground handlers, often require additional Control RTB in only 4 weeks at 26 airport stations and 130 daily flight implementation of vital airport systems? support to make significant changes in their business operations. The most efficient method is to mandate a single project partner departures were transferred to the new system without a glitch. Amadeus has a proven track record in delivering new generation solutions on time, with minimal disruption to your business. to deliver both the IT solution and the transformation. Paula De Sousa To date, Amadeus has successfully migrated 9 airlines (over 100 Amadeus offers a range of business transformation services, Head of Passenger Services Solutions drawing on our solid experience and resources: South African Airways million passengers) to Altéa Departure Control RTB and we are finalising the first implementation of Altéa Departure Control for > System integration services – to integrate your various Qantas and Finnair this year. applications cost-effectively and with unique service quality. We can ensure minimised risk on the delivery of Altéa Departure > Consulting services – to analyse your current business, identify Control because it is already in operation, while competing opportunities for improvement, build a transformation plan solutions only exist on paper. and finally help you to deliver the projected benefits.

Unique know-how and proven methodology Amadeus offers a unique team of experts and exceptional know- how, enabling us to deliver each migration project on time. Migration to Altéa Departure Control (RTB or Altéa DCS) Besides the largest pool of experienced implementation experts, Amadeus has unrivalled product development power, with 60 2,500 developers guaranteeing on time delivery of both the core application and any extra functionality. 45 Over the years, Amadeus has also developed unique and proven 40 tools and methodologies to ensure the most efficient migration, 36 secure transfer of your critical data and a smooth cutover. 20

Millions of passengers 16

0 2006 2007 2008*

7 6

4 4 Number of airlines 3 2

0 2006 2007 2008*

1 Altéa Departure Control RTB is an evolution of the departure * Projected figure control system RTB inherited from British Airways, enhanced by Amadeus to fully integrate with Altéa Reservation and Inventory. 10 Amadeus Airport IT Amadeus Airport IT 11

Migration & transformation expertise 4 Do not gamble

Millions of passengers 16

0 2006 2007 2008*

7 6

4 4 Number of airlines 3 2

0 2006 2007 2008*

Best-in-class IT services 5 Superior resources and know-how

Impressive development power Unique back-up service Unlike its competitors, Amadeus retains control of its development Amadeus offers an additional 100% back-up service with a power. We believe this is a critical core competence for a long-term, second data centre located 30km away from the main site. reliable IT partner. This guarantees full service recovery within 48 hours in the event Amadeus has an unrivalled team of IT experts, experienced in the of the loss of the main data centre due to external disaster. latest new generation technologies and capable of delivering the Once again, it is much more cost-effective to share the second next generation of IT solutions that airlines, airports and ground site data centre among the Altéa customer community – it handlers need. certainly would not make sense for a single airline, airport or Our growth, both in terms of our Airline and Airport IT Solutions ground handler to bear this considerable cost alone. portfolios and our Global Distribution System, has enabled us to capitalise on unique know-how while keeping our development costs low by recruiting new talent in-house. Since our Passenger Service System To optimise the cost of development, Amadeus might outsource limited non-strategic development to third parties, but we will is managed by Amadeus in Erding, always retain ownership of the entire solution. we have experienced an improvement in our system availability and more Best-in-class data centre, with no scalability limit Amadeus Data Centre facts & figures importantly, less outage at check-in. The Amadeus Data Centre is located in Erding, close to Munich in > Largest civil data centre in Europe: Germany, and operates both the Amadeus Airline and Airport IT 480 million transactions daily Sayed Ayoub applications and the Amadeus Global Distribution System. Vice President Information Technology > Vast processing capacity: Egyptair It is owned and operated by Amadeus because we believe it is Peak transactions of 11,500 msg/sec and also a critical core competence for offering end-to-end service over 8,700 end-user requests per second while decreasing IT operating costs over time. > Best-in-class Altéa services availability: Our data centre boasts impressive processing power and quality 99.98% on average standards to ensure unlimited scalability for each airline, as well as best-in-class levels of reliability and security. > Secure worldwide area network ‘Follow the sun’ global support Altéa Departure Control customers, be they airlines, airports or > ISO 9001 compliant Although core customer management applications are operated by our data ground handlers, enjoy best-in-class service availability of above > Stringent Service Level Agreements 99.98% for their business critical airport systems. centre in Germany, airlines all over the world can benefit from complete peace of mind thanks to our ‘follow the sun’ ERDING global support. (GERMANY) Amadeus offers 24/7 seamless support MIAMI through three service centres spread across the globe – in Miami, Erding (Germany) and Sydney.

SYDNEY

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Best-in-class IT services 5 Superior resources and know-how

SYDNEY

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Superior value for money 6 Added value and impressive ROI

An efficient new generation Departure Control Superior value results and ROI Value derived from the common platform and System that can manage customers individually When it comes to selecting the right IT solution, value for superior IT performance is essential to gain productivity and ensure end- money is not just about price. Airlines migrating to Altéa Departure Control enjoy the unique to-end customer satisfaction. Airports and ground handlers can find several departure control advantage of our common platform model and benefit from systems on the market at a lower price because they are amortised community development for free. David Orellana over decades. But outsourcing to these providers is not a wise Amadeus’ objective is to maintain a state-of-the-art DCS solution CIO decision when you take into account the cost of the migration Mexicana which can serve the needs of all airports and ground handlers. project and the fact that further migrations will be necessary to This common platform approach entails upgrading the platform renew the legacy technology. continuously, not only to incorporate new industry mandates In fact, return on investment depends mainly on the value that the but also to fulfil new needs that are emerging within a fast new DCS can generate for the business. And only new generation evolving market. solutions – those that deliver new added value features, integration The common platform also provides unique integration benefits benefits with partners and superior service performance – can for all users of Altéa Departure Control. For airports and ground generate significant value. handlers, the integration with airlines or other ground handlers Our customers estimate the value that Altéa Departure Control is greatly facilitated and accelerated, generating significant brings to their operations as close to half a dollar per passenger cost savings. boarded. And that sort of level of ROI is necessary to justify the Migrating to Altéa Departure Control also provides improved service launch of a transformation project at your airport. availability, which means less service outage that is usually very costly. This translates into significant value. Value derived from value added features The main sources of value creation are the added value features Competitive ‘pay as you use’ model that new generation solutions bring to you. Amadeus offers a flexible pricing model for most of its Airport Amadeus Airport IT solutions have been designed to provide IT solutions, based on the value provided. additional features to meet the needs of airlines, airports and You pay only for the modules you use, so that you can get a ground handlers of all types, sizes and locations. competitive offer for the solution scope you need. These value added features will have multiple impacts on your Our application service provider model enables you to benefit from business: productivity enhancement, reduction of some direct a variable price, eliminating the risk of increased IT operating costs operating costs, generation of additional direct revenue and in the case of business downturns. increased revenue from repeat customers. As part of its long-term partnership approach, Amadeus attempts The impact varies for each airline, airport or ground handler, to set competitive but fair price levels, which take into account the but it always translates into significant bottom line benefits. value brought to your business and the incurred development cost. 14 Amadeus Airport IT Amadeus Airport IT 15

Superior value for money 6 Added value and impressive ROI

Amadeus Airport IT Portfolio overview build IT The products and options that make up the Amadeus Airport IT solutions portfolio Optimise your Optimise your airport airport services infrastructure

Altéa Departure Control > Altéa Departure Control – Customer Core Components To cover your two critical airport > Altéa Departure Control processes: customer and flight – Flight departure management

Altéa Departure Control > Altéa Check-in Desktop > Altéa Printing and Reading Options Four options to configure > Altéa Self Service Check-in > Altéa Airport Link Altéa to your particular needs 16 Amadeus Airport IT Amadeus Airport IT 17

Amadeus Airport IT Portfolio overview build IT The products and options that make up the Amadeus Airport IT solutions portfolio Optimise your Optimise your airport airport services infrastructure

Altéa Core Component

Altéa Departure Control – Customer A complete, new generation departure control solution, enhancing customer Amadeus Altéa Departure Control experience at the airport through differentiated customer service will give our staff a system that really supports their ability to Main features highlights offer a personalised, distinctive > Check-in > Graphical user interface (option) > Self service support customised for each ground handler service to our customers at all > Customer management > Easy customer identification customer contact points, while > Baggage management > Smart check-in workflow optimising at the same time delivering cost- check-in tasks > Disruption management effective and reliable operations. > Automated validation of tickets and > Boarding management regulatory checks through check-in Mike Re Main options CIO > Easy on-load and re-grade South African Airways > Deployment Services in CUTE / CUSS > Easy collection of excess baggage fees environments including check-in > 100% self service enabled (including desktop/kiosk certification disruption handling) > End-to-end 24/7 first level help desk and support services available for both CUTE / CUSS environments > Altéa Airport Link > Altéa Check-in Desktop > Altéa Self Service Check-in Business impact Increased productivity Save time for all your airport customer service agents at check-in, collection of excess baggage, boarding and the management of disrupted passengers

Increased revenue Attract leading airline customers

Customer satisfaction Current customers Speed up check-in, apply customer preferences for seating consistently and give unfailing > Over 50 airlines of all sizes and in all locations, carrying 325 million passengers, contracted for Altéa Departure Control customer service as expected by the airline > Qantas and Finnair are the first airlines to implement Altéa Departure Control – Customer in 2008 and 2009 respectively Cost reduction Reduce training costs for new and seasonal staff, and minimise passenger related flight delays with the intuitively designed GUI and workflows that are customised according to each handled airlines’ business requirements, and include active management of visa irregularities Efficient IT model Move to variable IT costs, and benefit from shared infrastructure and community development, thus reducing total cost of ownership

Why take it? > Simplify and speed up the core customer processes at the airport and increase the productivity of your agents > Ensure a superior customer experience at the airport and deliver differential service according to customer value as defined by the airline > Ensure airline processes are adhered to and avoid regulatory penalties > More efficient IT model > Take advantage of perfect integration with airlines hosted in Amadeus Altéa

See IT Visit www.amadeus.com/airportIT 18 Amadeus Airport IT Amadeus Airport IT 19

Altéa Core Component

Increased revenue Attract leading airline customers

See IT Visit www.amadeus.com/airportIT 20 Amadeus Airport IT Amadeus Airport IT 21

Altéa Core Component

Altéa Departure Control – Flight A new generation load control platform to ensure efficient flight departures and optimise the weight and balance process Qantas has recorded 100,000 flight departures since the Departure Control Main features highlights – Flight technology was implemented > Flexible flight activity plan > Automated and optimised load in Sydney and Melbourne in June of last > Flight departure monitoring distribution for any aircraft type year. The system’s intuitive graphical > Load distribution and balance > Graphical user interface, enabling supervision of multiple flights on the load control interface makes it easier > Powerful staff management tools same screen for load controllers to use. A feature of Main options > Easy manual modification of load the new system is the Autoload function > Automated feed of archived distribution that ensures items to be loaded onto the departure plans and related data > Very flexible flight plan, customisable to your data warehouse down to flight level, aircraft type, etc. aircraft are automatically designated to > Deployment Services in CUTE > Scheduled activities initiated automatically positions to optimise fuel efficiency and environments including > Automated alerts for activities needing certification streamline loading and unloading. attention > End-to-end 24/7 first level help Jamila Gordon > Archiving of all departure plans desk and support services in CUTE Chief Information Officer Qantas environments > Detailed allocation of passenger weight leading to optimised load management > Tools to support shift management, staff certification, training, etc.

Business impact Increased productivity Massively increase productivity for load controllers with automated flight departure monitoring, graphical user interface and business rules Current customers Reduced costs Centralise your load control sites and reduce fuel costs for the airline due to > Over 50 airlines of all sizes and in all locations, carrying 325 million passengers, contracted for Altéa Departure Control optimised aircraft trim > Qantas implemented Altéa Departure Control - Flight in 2007, Finnair have implemented in early 2008 Increased revenue Attract leading airline customers

Increased reliability Reduce the cost of delays due to unexpected or late changes in load or other contributing factors

Why take it? > Optimise the weight and balance of every flight > Achieve flight departure excellence and fast turnaround > Easily centralise load planning operations > More efficient IT model > Take advantage of perfect integration with airlines hosted in Altéa

See IT Visit www.amadeus.com/airportIT 20 Amadeus Airport IT Amadeus Airport IT 21

Altéa Core Component

Increased reliability Reduce the cost of delays due to unexpected or late changes in load or other contributing factors

See IT Visit www.amadeus.com/airportIT 22 Amadeus Airport IT Amadeus Airport IT 23

Altéa Options - Airport Services Altéa Options - Airport Services

Altéa Check-in Desktop Altéa Printing and Reading An efficient solution for optimising the check-in process A powerful and universal solution, which enables the printing of any customer document in any sales or airport office

Main features Why take it? Main features Why take it? > Easy customer identification via > Save time for all your airport customer > Centralised functionality to manage > Single printing solution for all multiple means, such as swiping service agents printing and reading for all Altéa airport workstations: DCS; CUTE/ passport, credit card or frequent > Reduce training costs services Non-CUTE, etc flyer card > Take advantage of perfect integration > Supports data capture (eg, from optical > Significantly reduce administration > Guided workflows for check-in and with airlines hosted in Altéa readers) as well as printing and deployment costs boarding optimised for each passenger > Ensure consistent use of best practice > Graphical user interface for > Share devices between applications, > Integrated dynamic agent alert system methods across all of your airport administration including departure control > Full passenger information (connecting operations > Automated device management (‘plug > High availability solution hosted flight, special service requests, frequent > Enhance customer satisfaction via and play’ principle) by Amadeus flyer details, etc) available at each fast, efficient and comprehensive > CUTE certified for common use airport > Flexible, modern architecture that customer contact point airport services environments can be adapted to the needs of all > Benefit from a single supplier across airlines, airports and ground handlers the entire scope of departure control NEW PRODUCT NEW PRODUCT NEW Altéa Self Service Check-in Altéa Airport Link A kiosk, internet and mobile check-in solution to reduce check-in costs Ideal for establishing cost-effective communication links between your and empower both your own and the airline’s customers airport stations and the Amadeus Data Centre

Main features Why take it? Main features Why take it? > Supports all customer check-in > Develop self service check-in as fast > Easy data connection to every airport, > Cut telecommunication costs requirements, including multiple as possible with a comprehensive leveraging Amadeus’ global network in between the Amadeus Data Centre forms of customer identification, multi-channel solution and slash 218 countries and the airport stations seat assignment and multi-passenger check-in costs > Links customisable by airport, with > Ensure optimal operation of Altéa check-in > Take advantage of perfect integration scalable bandwidth and no limit on Departure Control and minimise > Seamless integration with Altéa with Altéa Departure Control to the number of terminals per link disruption due to communication Departure Control, ensuring consistent ensure consistency of service across > 100% IP infrastructure, removing failure check-in experience across channels and all channels reliance on legacy protocols > Replace legacy protocols allowing recognition of customer value > Increase the passenger’s perceived > Assured service levels and a fully > Adopt a fully scalable solution > Multi-channel self service: available for control over the check-in process redundant network infrastructure internet, kiosk and SMS check-in > Minimise the impact of airport > Fully customisable (branding, screen disruption layout, language, process flow) > Benefit from a single supplier for the entire scope of departure control

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Altéa Options - Airport Services Altéa Options - Airport Services

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Amadeus Airline & Airport IT Centres Contact us

A truly global provider with Airport and Airline IT centres close to you. Thank you for your interest. While this brief overview Amadeus is expanding its geographical presence by creating regional Airport and Airline IT provides an insight into what we can deliver, we appreciate centres. In 2008, Amadeus will further develop local IT resources in Asia Pacific (Bangkok), that you will require more information about Amadeus’ North America (Chicago) and Latin America (Bogota). Airport IT capabilities in order to take the next step. For a more in-depth investigation of how Amadeus can help you to implement new generation solutions or achieve a radical business Chicago London Munich transformation, please do not hesitate to contact your dedicated IT Competency Centre Development Main Operation Amadeus Account Manager. & Service Centre Data Centre We will gladly arrange an initial meeting with the appropriate Amadeus Airport IT specialists to understand your specific situation and start thinking about how we can meet your objectives.

You can find more details about the Amadeus products and services on our website: www.amadeus.com/airportIT

Tucson For any general comments, please email us at: Operation Data Center & Specialised [email protected] Development Centre Miami ABG North America

Bogota IT Competency Centre

Bangkok ABG Asia Pacific & IT Competency Madrid Centre Amadeus Buenos Aires Headquarters ABG Latin America Dubai Nice ABG Middle East Main Development Sydney Centre Service Centre

ABG = Airline Business Group See IT Visit www.amadeus.com/airportIT 24 Amadeus Airport IT Amadeus Airport IT 25

Amadeus Airline & Airport IT Centres Contact us

You can find more details about the Amadeus products and services on our website: www.amadeus.com/airportIT

Tucson For any general comments, please email us at: Operation Data Center & Specialised [email protected] Development Centre Miami ABG North America

Bogota IT Competency Centre

Bangkok ABG Asia Pacific & IT Competency Madrid Centre Amadeus Buenos Aires Headquarters ABG Latin America Dubai Nice ABG Middle East Main Development Sydney Centre Service Centre

ABG = Airline Business Group See IT Visit www.amadeus.com/airportIT Join the Amadeus Altéa Departure Control community More than 50 airlines, and 20 airports and ground handlers have contracted for Altéa Departure Control or Altéa Departure Control RTB.

Airports and ground handlers Airlines Airlines Abu Dhabi Airport Svc Adria Airways Finnair Airport Bratislava Aeropelican Air Services Finncomm Airlines Airpro Finland Aerosvit Airlines Golden Air Aviapartner Air Astana Hewa Bora Airways Aviation Handling Services Air Berlin Lauda Air (Ghana) Air Caraïbes Libyan Arab Airlines Bahrain Airport Svc Air Fiji LTU Billa Banja Kula Airport Air Link LTU International Airways DNATA Air Marshall Islands Lufthansa Airlines Equity Aviation Services Air Pacific Macair Airlines Fraport Air Vanuatu Mexicana Goldair Handling Aircalin National Jet Systems Jardine Airport Services Airnorth Regional O’Connor Airlines Menzies Aviation Group Austrian Airlines Ocean Air Mostar Airport Austrian Arrows Qantas Airways NAHco Avianca Qatar Airways Oman Aviation Brindabella Airlines Saudi Arabian Airlines PAGS Manila British Airways Solomon Airlines Qatar Airport svc Cathay Pacific Airways South African Airlink Tuzla Airport Cimber Air South African Airways UNASCO Conviasa South African Express Airways Croatia Airlines TAP DBA Ted Dragonair United Airlines Egyptair V Australia El Al Estonian Air Etihad Airways © 2008 Amadeus IT Group SA | 2DML08/1327 SA © 2008 Amadeus IT Group