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Issue 32 February 2020 Mount Sinai St. Luke’s is Now

On Friday, February 7, Mount Sinai St. Luke’s was officially renamed Mount Sinai Morningside. The decision was first announced internally at an afternoon Town Hall on Thursday, February 6. Another meeting was held for overnight staff, to give them the opportunity to hear the news first-hand. Both Town Hall meetings were hosted by Arthur A. Gianelli, MBA, MPH, Mount Sinai Morningside President and Chief Transformation Officer for the Mount Sinai , and Audrey K. Madison, PhD, Director of Marketing for Mount Sinai Morningside. Mr. Gianelli started the Town Hall by giving an David A. Feinberg, SVP, Chief Marketing and Communications Officer, Mount Sinai Health System; and Mount Sinai Morningside leaders, Berthe Erisnor, overview of the ’s successes since MBA, VP, Ambulatory Services; Arthur A. Gianelli, MBA, MPH, President; joining the Mount Sinai Health System in 2013, Brian Radbill, MD, CMO; Audrey Madison, PhD, Director, Marketing and and emphasized that the hospital is well- Communications; Lucy Xenophon, MD, MPH, Chief Transformation Officer positioned to become a major destination hospital for people outside of the catchment area. After Mr. Gianelli announced the decision to rebrand the hospital, he revealed the new name: Mount Sinai Morningside. Following the announcement, Dr. Madison, who has been leading the rebrand team for over a year, supported by many talented individuals from the System Marketing and Communications team, as well as Catherine Hand, Marketing and Communications Associate at Mount Sinai Morningside, presented the group with a comprehensive internal communications plan and marketing strategy for 2020. Dr. Madison also shared the creative designs for ads that will run in print and digital mediums. The ad campaign designed for the rebranding emphasizes the concept Brionna N. Conley, Referral Coordinator, and Lisa Renaud, Practice Manager, attend the Town Hall of “newness,” focusing on the investments and improvements that have been made at the hospital—clinical, experiential, and environmental—and how MSM expanded services to better Keith Guerra, Associate Director of Security accommodate their community. expresses his thoughts on the new name Staff who have been at Mount Sinai Morningside have seen the massive at the Town Hall 2 Staff Spotlight Jagat Narula, MD, PhD, MACC Meet Jagat Narula, Chief of at Mount Sinai Morningside! (and Professor of Medicine and Phillip J. and Harriet L. Goodhart Chair in Cardiology and Associate Dean of Global Health at the Icahn School of Medicine at Mount Sinai and the Director of Cardiovascular Imaging Program at Mount Sinai Health System!!) Position: Chief of Cardiology Started at Morningside: 2015 Your most memorable interaction at Morningside? There is a patient in their 70s whose father had a heart attack when he was around 50 years old. This patient has done everything right in his lifetime because of his dad’s illness, but one day, he came to us with a chest pain. We looked at his CT scan, and we found that he did not have anything critical to his health, but he was willing to try medical therapy instead of undergoing surgery to help with his condition. I was very hopeful he would respond well to the therapy, and when we recently repeated his scan, we saw that his health had significantly improved and his symptoms had virtually disappeared. It was not only great to see him defy surgery, but also it again proved to us that medical therapy could be very powerful and as impressive as surgery. The patient is extremely grateful! Your favorite thing about working at Morningside? My favorite thing is the fulfillment I have in working with the people here. We have been able to build and improve upon what we are doing here so effectively and that is due to the people. To get the excellence Mount Sinai exudes, there needs to be excellent people, something that we have here. An interesting or weird fact about yourself? I am heavily committed to academic and clinical research, and research-wise, I have been committed to molecular imaging all my life. One of the fun parts about my research is that I have been able to travel around the world to image mummies to get an idea of the history of cardiovascular health. I have imaged over 400 mummies! Your personal philosophy? One thing my dad, who influenced my life and career the most, used to tell me that you should do all in the day what lets you sleep well in the night. It was a simple sentence that he spoke once, but meant a lot to me and I have not forgotten it. Your favorite Morningside Value? The Values are extremely important. The one that impresses me the most and the one I am most passionate about is Teamwork. We have grown so effectively because of the teamwork that is here at Mount Sinai Morningside. However, I will say, my favorite one is Creativity. I have used it every day in my life, and it got me to where I am today.

Would you like to nominate someone for the Staff Spotlight? Send us an email!

transformation the hospital has undergone. Over the change represents and celebrates this transformation, past several years, Mount Sinai Morningside has made positions the hospital as integral to the Mount Sinai major upgrades and improvements to the hospital’s Health System, and primes Mount Sinai Morningside facility and programs—including new clinical and non- to move to the “next level.” As the hospital continues clinical construction and renovation; installation of new its evolution to a more comprehensive facility, MSM equipment; the adoption of innovative, cutting-edge will also continue to draw new from outside its procedures; and improvements in quality, safety, and immediate region—further enhancing the hospital’s patient experience. growing reputation as a leading health care provider in The hospital has been transformed, and the name and beyond. 3

On Friday, February 7, the excitement started as an Mount Sinai official Mount Sinai Health System Press Release went Health out to news agencies across the city. New York 1 ran a System previously recorded media exclusive and The Wall Street has been Journal published the announcement in print and online. investing The names and handles of all of the hospital’s social in the media accounts changed over at 8 am, quickly followed hospital, by posts that teased one of MSM’s new ads. Later in the and will day, a broadcast email about the name change went continue out across the Mount Sinai Health System, followed by to do so, a second global email addressed only to staff based at maintaining Mount Sinai Morningside. their commitment to provide extraordinary care and patient experience at every Mount Sinai location. Among the whirlwind of activity on Friday, the website and the Intranet were updated. A featured article in the As it has been for the past 124 years, Mount Sinai Inside digital edition was published, followed by a print Morningside will continue to be the premier provider of edition on Monday, February 10. Digital screens on all health care services in West and Morningside campuses were deployed that Monday as well. Heights. There will be no changes in services, insurance acceptance, or employment as the result of this change. Signage went up around the campus on Friday, February 7, a temporary solution to the current scaffolding that Mount Sinai Morningside will continue its historically surrounds the buildings to allow for much-needed close relationship with , with attending mandatory city work, as well as power-washing for and resident staff providing care across both campuses. the building. Installation of newly designed permanent Additionally, the legacy name of St. Luke’s Hospital, its signage is expected to begin in June 2020. storied history, and its founder, the Reverend William A. Muhlenberg, will continue to be remembered and Additionally, New Yorkers will soon see advertisements honored in various ways throughout the campus. on billboards, bus stops, and phone kiosks around the and West Harlem areas. Mr. Gianelli expressed; “We know change is never easy, but we hope you enjoy this exciting time!” Besides the name, everything remains the same. The

Roaring 20s-Themed Staff Rebrand Event Was the Bee’s Knees On Monday, February 10, Mount Sinai Morningside hosted a “Roaring 20s” themed celebration to mark the exciting change to the hospital’s name. Mount Sinai Morningside hosted two events, one during the day and one for the overnight shift. Team members from multiple departments across the hospital stopped by to pick up a “swag bag” of Mount Sinai Morningside merchandise that included branded items for employees to enjoy, including a plush fleece blanket, a cozy winter scarf, and a new ID badge clip. Attendees also enjoyed playing games, listening to 20s music, taking fun photos in our photobooth, and snacking on some popular 1920s refreshments. The event was a huge success and, as one would say in the 1920s, it was definitely the bee’s knees! If you have not received a swag bag, please speak with your manager for more details. 4 Celebrating Valentine’s Day at Mount Sinai Morningside On Friday, February 14, Mount Sinai Morningside celebrated Valentine’s Day with a Valentine’s Day Wellness Event. Mount Sinai Morningside staff and neighbors from around Morningside Heights were greeted in both the Main Hospital and Ambulatory Care Center lobbies with a Valentine (dark chocolate included) and enjoyed heart-healthy snacks, free blood pressure screenings, and the chance to win fun giveaways by spinning our prize wheel. We were even lucky to be visited by two pet therapy dogs, Maverick and Ziggy, who stopped by to give free hugs and put a smile on everyone’s faces. Thanks for being our Valentine! State of the Hospital Reception On Thursday, February 20, Mount Sinai Morningside played host to community leaders and government officials from around the area, celebrating the second semi-annual “State of the Hospital” Reception. Attendees joined us for a night of tours, community networking, and refreshments to celebrate our hospital’s past, present, and future. Mount Sinai Morningside President, Arthur Gianelli, MBA, MPH, gave a speech on the “State of the Hospital,” remarks which he previously shared with staff at the February Town Hall meetings. The goal of this event is to further build and strength our community relationships, and establish our hospital as an active participant in and supporter of the community that we have called home for 124 years. Patient Experience Points HCAHPS Patient Satisfaction Scores: Hospital Rating Metrics Mount Sinai Morningside continues to perform well in several patient satisfaction metrics, including Hospital Rating! Keep up the good work everyone!

Would you like to see more? Please visit the HCAHPS Analytics Tool to see current scores and trends.

To learn more about Patient Experience or how you can help improve it, please email Maxine Legall. 5 Lean Team Mount Sinai Morningside The Value of the Month To ensure that we are socializing and Welcomes a New Cohort discussing our values, we are continuing to of Bronze Belt Graduates focus on one value each month. Another cohort of Lean Bronze Belt The value of the month for March is participants has graduated at Mount Sinai Optimism 2.0! Morningside! The fourth cohort celebrated At the beginning of March, you will receive Teamwork their graduation on January 30, 2020. a new “Value of the Month” sheet. Please Bronze Belt graduates completed a series discuss this value at meetings, huddles Safety of four interactive classroom modules and via email! Empathy to gain a more in-depth knowledge of We also encourage you to read and Lean and Lean Leadership. Taught over discuss the “Value of the Month” with your Transparency the course over two months, the course teams, peers and colleagues. Creativity was followed by another two months of Have you seen any of our values in Agility personal coaching by a Lean Manager. action? If so, email Maxine Legall, Director Graduates completed a capstone project of Patient Experience and Cultural Optimism to solve a problem in their area of expertise Transformation and help us recognize our using Lean methodology. colleagues for living the Mount Sinai Morningside and Mount Sinai Lean is a process improvement Health System Values! methodology and is the foundation of the Mount Sinai Morningside’s organizational strategy. Lean management builds capability for problem solving and focuses on standard work, visual management, and continuous daily improvement. A total of 29 managers participated in this Bronze Belt training, representing departments across the organization, including: Administration, Admitting, Ambulatory Services, Biomedical Engineering, , Finance, Human Resources, Pathology, Marketing and Communications, Materials Management, Medical Records, Hospital Medicine, Nursing, Pharmacy, and Security. The graduation ceremony was a festive, bronze-themed affair, with bronze-topped cupcakes and bronze balloons. The room was packed with program graduates, their Executive Sponsors, and their colleagues from around the hospital. Each graduate was awarded a certificate of completion for their accomplishment, along with a Bronze Belt lapel pin to remind them of their role as a Lean Leader, with all the attendant honors and responsibilities. Congratulations to all the new graduates!

For more information about Lean or Bronze Belt training, email the Lean Team. 6

Patients Say... Press Ganey Reviews “Dr. Rapoport was very pleasant. She listened to my “The meals were outstanding. The best hospital concerns and answered all my questions.” – Patient food I’ve ever had.” – Patient treated on 10 East treated at Ophthalmology “Dr. Koji Park is phenomenal!” “Excellent! They were for the most part a unified – Patient treated on 8 East team of encouragement and vision. A must for excellent healing. Very impressive.” – Patient treated “Dr. Rutenberg took my on 10 East concerns seriously and spent time talking to me. She followed “Dr. Fields was great!! I came here for a first time up after the appointment to share test results visit and her service was phenomenal. I will definitely and talk about next steps. I had a very good be returning and have made her my new PCP.” – experience and recommended her to a friend Patient treated at Primary Care, Mount Sinai Doctors - who is looking for a new OBGYN.” – Patient treated West 147th Street at OBGYN, 1090 Amsterdam 10B

Nursing Notes Call for Nominations! Department of Nursing 2020 “Physician of the Year” Award Nominations are now being accepted for the “Physician of the Year Recognition Award!” This award recognizes outstanding performance by physicians (attending, resident, or fellow), who have collaborated with nursing to achieve the highest standards of quality patient care and have demonstrated a positive impact on the patient experience. Additionally, the Nursing Awards and Recognition Committee will select physicians who have exemplified the Mount Sinai Health System and Mount Sinai Morningside Values: Teamwork, Empathy, Transparency, Creativity, Optimism, Safety, and Agility. There are two awards given for the physician of the year: 1) Physician of the Year (Attending), and 2) Physician of the Year (Resident or Fellow). If you would like to nominate a fellow employee, please complete the nomination form and return via email the Mount Sinai Morningside Nursing Awards and Recognition Committee. Please note that all submitted nomination forms must also include two letters from additional employees to support the nominee’s performance as it relates to the eligibility criteria. The deadline for nominations is Friday, February 28, 2020.

For more information, email the Mount Sinai Morningside Nursing Awards and Recognition Committee. 7 Mount Sinai Heart Go Red for Women! Heart disease is the number one killer in the county, and an event at Mount Sinai called “Go Red for Women” aims to help prevent possible heart attacks and strokes. “Go Red for Women” was held at five different Mount Sinai locations across the city on Friday, February 7 and raised awareness of an issue affecting millions of women and families. At Mount Sinai Morningside, the staff were able to enjoy heart healthy foods, heart education, and complimentary blood pressure and cholesterol screenings. We had a blast celebrating American Heart Month, and we hope that events like these bring more awareness to this prevalent issue impacting our community.

Zero Harm “Great Catch!” Safety Update Engineering. Thanks to Rosemary, a serious leak that could have damaged equipment and put staff and This month, we would like to recognize several patients at risk was quickly addressed before any harm individuals at Mount Sinai Morningside. occurred. While preparing several vials of Levetiracetam Ling Li, Lab Technologist, was processing two patient (medication used to treat seizures), Yvette Turner, blood samples when she detected discrepancies with Technician in Pharmacy, discovered that a vial of the blood count results. Upon further investigation, she Iohexol (contrast agent used with CT scan imaging) had identified that the samples had been taken from two somehow been co-mingled with another. Because the patients located on the same inpatient unit, and the vials are similar in appearance, it is easy to see how the labels had accidentally been switched. Ling immediately error could have occurred. However, because Yvette cancelled the tests before providers could act on what followed the proper procedure and scanned each vial would have been erroneous clinical information and then during her “dispense prep,” the error was caught and no alerted the unit of the need to redraw the two samples. patient was harmed. Telma Onofre, Respiratory Therapist, was rounding on Adrian DeMartini, Nurse in the Emergency a patient with a surgical airway (tracheostomy) who was Department, was caring for a pediatric patient, when she admitted to one of our Med/Surg units, when she noticed received an ampule of Vitamin K that she recognized as that the tracheostomy tube supply that had been placed too large a dose for her patient. She quickly corrected at the patient’s bedside as per protocol for a potential the situation and ensured that the patient received the airway emergency was not compatible with the patient’s correct medication dose. specific tracheostomy. Telma replaced the supply with Rosemary Abreu, Technician in the EP Lab was the proper tube equipment and in doing so ensured preparing a table in one of the procedure rooms in that the wrong tube was not accidentally placed by the the EP lab when she heard a noise and discovered staff if the patient developed water dripping onto the floor and over a nearby sudden respiratory distress. anesthesia machine. There was a leak in the ceiling, Please join us in thanking and the tiles were beginning to bulge. Rosemary Yvette, Adrian, Telma, quickly protected the equipment and escalated the Rosemary, and Ling for situation to her supervisor, who immediately contacted making a... Great Catch! 8 President’s Panels In 2018, we launched a special series of events called the “President’s Panels.” These forums are intimate and intensive discussion sessions on topics important within our institution. Each lasts one and a half hours and includes a meal with Mount Sinai Morningside President, Arthur Gianelli. We just completed our final session in the Career Cultivation series and we will be taking a quick break—a “Spring Break,” if you will—before we pick up again in April with a new series (to be announced soon!). Please stay tuned for the new series and new dates. We hope to see you at our next President’s Panel in April! You will receive global emails throughout the year informing you of new President’s Panels when they become available, and we will provide you with registration links for upcoming sessions. We appreciate you keeping others in mind as you sign up, and ask that you only register for one session per topic series. And, if you enjoy yourself, please recommend them to your coworkers!

President’s Panels are open to all staff, students, and faculty at any level of the organization—all are welcome!

Please contact Panel Facilitators Audrey Madison or Maxine Legall with any questions.

check out (like during a 45-minute spin class, walk, or Population Health while you read to your kids before bed). Remember that wellness is supported by five pillars: Periodical mindfulness, positive relationships, purpose, self- awareness, and self-care. By strengthening these Finding Your Calm pillars, we are also building resilience and making ourselves whole. Instead of experiencing problems as This February, we celebrated both National Heart Month overwhelming, with the strength of these five pillars we and Valentine’s Day. With our hearts on our minds, it is stand firm and feel balanced in the midst of chaos. good to consider the many things we can do to improve and maintain a healthy heart. To start, one big thing we can do is to work on combating stress. So, why not Schwartz Center Rounds at Mount consider arranging some guilt-free “me time!” Sinai Morningside Here are some simple, but important steps to “finding Schwartz Center Rounds are bi-monthly gatherings of your calm”: staff, from any and every department, to share stories • Make a Game Plan: Before you workday ends, block about how our work has made us feel. Every day, we out 10 minutes to write down where you’re leaving off and move from crisis to crisis, ready for the next challenge. where you’ll pick up tomorrow. Having action items set Schwartz Rounds give us the opportunity to stop, for the next morning helps take anxieties off your mind to share, and to reflect on the emotional impact of and prevents the dreaded feeling that you’re forgetting caregiving. something. Mark your calendars for the Mount Sinai Morningside Bi- • Have a Transition: Your brain needs time to let go of the day’s stresses and switch gears. After work, indulge in an Monthly Schwartz Rounds: February 28, April 24, June activity that helps your mind slow down, like reading or 26, August 28, October 30, and December 18, 12pm–1pm exercising. It’s okay to think about work “stuff” a bit while in Muhlenberg Pavilion 410. you do this. Consider this a transition period, during which sitting down to dinner with your spouse, or unwinding solo, ICARE: If you are in need of “emotional first aid” please helps you re-focus on your personal life and things about it feel free to reach out to the ICARE Team at 212-523- you really enjoy. 7825. ICARE is a confidential peer-to-peer support service comprised of staff members who volunteer from • Say No to Technology: If the stress still creeps up at a variety of disciplines. home. It might be due to the demands of the emails. Set limits by letting people know when and how much you’ll be If you are interested in participating in the Mount Sinai Morningside available. If your job doesn’t allow you to be out of reach, Wellness Committee or have any suggestions, please reach out to the set personal rules around short activities where you can Wellness Committee. 9 Ambulatory Update Black History Month Since 1976, every United States President has officially designated the month of February as Black History Month. Black History Month is an annual observance celebrating the achievements of Black Americans throughout American history In honor of this important month, the Mount Sinai Morningside Ambulatory Administration would like to recognize a few of our outstanding practice supervisors and managers. Although Black History Month is only celebrated every February, they show year-round dedication to our staff and our patients. Therisa Morris—Practice Manager Length of Time in Role: 6 months Anna Bruce Vanderpuije, MHA—Manager, Favorite Thing about My Job: My favorite part about my Ambulatory Care job is seeing patients happy with their visit, having a good Length of Time in Role: 1 year and 5 months overall experience, and building staff that enjoys coming Favorite Thing about My Job: Staff development and to an environment they enjoy working in on a daily basis. practice transformation. Recognizing and maximizing Fun Fact about Myself: I love spending time with my the potential in staff is rewarding alongside of being a children and puppy when I am not working. change agent and witnessing the impact of change. Fun Fact about Myself: I love to dance as much as I LOVE Lisa Renaud—Practice Manager gummy bears and no, not the Haribo kind! Length of Time in Role: 3 years Favorite Thing about My Job: The special care we Etosha Dawson—Supervisor provide to our patients, the development and growth of Length of Time in Role: 7 months staff, freedom and ability to take risks and think outside of Favorite Thing about My Job: My favorite part of my job the box, and making a difference. is being able to work alongside some really great staff, Fun Fact about Myself: You will most likely find me on coworkers and providers, while continuously providing the dance floor on any given weekend dancing the night the best patient care as possible. away and enjoying life. Fun Fact about Myself: I play the alto saxophone and I am Martina Vincent—Practice Manager a ballet dancer! Length of time in role: 6 years Jessica Fields, MPA—Divisional Program Favorite Thing about My Job: The people. I have always Manager enjoyed working with the people here because Mount Length of Time in Role: 1 year, 4 months Sinai Morningside has always emphasized being family oriented. The people here genuinely care about one Favorite Thing about My Job: Constantly facing new another and the needs of their patients. You can always challenges. It keeps me on my toes, continuously find support and a friendly smile at MSM to get you learning, and my work never becomes monotonous. through your toughest days. Fun Fact about Myself: I have performed with Mikhail Fun Fact about Myself: I took a course on making jewelry Baryshnikov, Gregory Hines, and Bette Midler doing with precious metals. classical ballet. 10 St. Luke’s in History The Morningside Heights History of the Newly Named Mount Sinai Morningside In 1896, when Mount Sinai Morningside relocated to its present site and was simply St. Luke’s Hospital, Morningside Heights was very rural and mostly farmland. The Upper West Side, between Manhattanville to the south and Washington Heights to the north, was and its building, which is still on the Cathedral grounds, called the “Bloomingdale District,” possibly from the continues to run child support services. Dutch name, Bloemendaal. The Lion Brewery, which ran between Central Park West The main fairway for horse and carriage traffic was to Amsterdam Avenue from 107th to 109th Streets can called “Bloomingdale Road” (now the more familiar be seen in the top right side of the image. Established in “”). The campus of , as 1850, it was the sixth largest brewery in the country by we know it, was still developing. Construction on the 1895, and closed its doors in 1944. Cathedral of St. John the Divine, which started in the spring of 1893, progressed very slowly, as problems with The area had scattered homes across it, many of which ground stability arose due to soft shale pockets and a were shanty houses of families displaced from the land formerly unknown underground stream. used to create Central Park. If you look very closely at the northeast corner of 114th Street and Amsterdam Avenue, As seen in the above photo, circa 1900, the area around amid the trees, you can see two such houses. One of the hospital was open, with just a few houses nearby. The these belonged to Robert and Kate Baldauf, German road running diagonally across the photo, roughly from immigrants, who lived there with their three sons and the bottom left to the top right, is Amsterdam Avenue. six daughters. Census reports note that Robert was a The image is taken looking south at 114th Street, towards brewer, so one can assume that he worked at the nearby the Hospital’s back. brewery. Hidden by the hospital is construction of the Cathedral’s east end, as is the Leake and Watts Orphan Asylum In the bottom left corner, one of the buildings of the Building, named for John George Leake, a local attorney, Bloomingdale Insane Asylum is visible. Established by and Robert Watts, his close friend and beneficiary, who New York Hospital in 1821, buildings were built on land created the orphanage with his fortune. The organization later purchased for Columbia University. In 1889, the Asylum trustees decided to relocate the facility to White Plains, New York. It is currently known as the Community Events New York-Presbyterian Westchester Behavioral Vintage: Eastern Bloc 1964 Who We Are: Defining New Health Center. However, one of the original Asylum Weekdays, 9:30am-5pm through Yorkers in 2020 buildings remains a part of Columbia University March 13 Through September 2020 Columbia University (SIPA)—Harriman The Museum of the City of New York today, as Buell Hall, which houses La Maison Institute Atrium Mindful Meditation Française. Shaping Priorities: The Arts and Tuesdays, 7pm Community Engagement The As the hospital, cathedral, and university grew, Weekdays, 10am-5pm through AARP Tax-Aide: Free Tax so did the neighborhood. Within 30 years, the March 26 Assistance and Preparation Teachers College—Macy Gallery neighborhood was well populated by people Fridays & Saturdays, 10am Movement Speaks: West Harlem Harlem Library moving into the area, encouraged by the extension Fridays through March 27 CCS Coat & Clothing Drive of the No. 1 subway service, for job opportunities in 11am-12:30pm Weekdays, 10am-4pm these institutions, or to escape the more crowded, George Bruce Library Various Locations expensive city to the south. 20 and Odd: The 400 Year For more information on these and Anniversary of 1619 other events, please contact the For more history of Mount Sinai Morningside or the Mount Through June 2020 Morningside Area Alliance or sign up Sinai Health System, contact The Arthur H. Aufses, Jr. MD LeRoy Neiman Art Center for their weekly newsletter. Archives. 11 Thoughts from the Chaplain Lent for Everyone And yet, we may also look at Lent as a period of renewal. This month has had us wearing our hearts on our Again, like the opportunity of Elul, Lent gives Christians sleeves. The chocolate-dipped sentiments of Valentine’s, a period to make peace with themselves—within as always, have given us a holiday with no national themselves—as well as with God. They will have more significance and no religious obligation. It has the dual than a month to turn back or return to God (Teshuva as it benefit of reminding us to love the people whom we love is said in Hebrew). while asking us to make only light-hearted (greeting- And what are they renewing? Their love. Love is the card-hearted, candy-box-hearted) tributes to love. source of all creation, the natural world, the marvels of art Three days before the end of this leap-year February, and music, our children and ourselves. And where there the Christian community observed Ash Wednesday. is love, there is always a way to return or turn back. This marks the beginning of Lent, forty days of deep So, whichever faith path we follow, why not take the 40- reflection on the condition of our hearts and the nature of day period that began February 26 to return our hearts to love—quite like the month of Elul that precedes the High the business of deep love, to the work of strengthening Holidays on the Jewish calendar. Associated with Roman or mending our relationships with people close to us, and Catholicism since the eleventh century, the practice to embracing our obligation to respect and protect the of receiving ashes on the forehead at the start of Lent rights of people we will never know? is today embraced by many Christian denominations. Traditionally speaking, Lent is considered a time of Chaplains comfort people of all backgrounds and faiths repentance, and self-sacrifice, and Ash Wednesday a by helping them use their spiritual and emotional wisdom to find meaning,courage, and hope. somber and sad time to remember our mortality. To learn more, please contact Meredith Lisagor.

In The News Another Win for Optimism! Recovery After Stroke Having a stroke is no laughing matter. But if you can stay optimistic about your recovery, a new study says you may be able to speed up your healing and reduce disability. “This new study on stroke fits with older literature, which looked at optimism in terms of how people cope with illness,” said Alan Rozanski, MD, Professor of Medicine and Cardiology at the Icahn School of Medicine at Mount Sinai, who has studied the role of positive thinking in disease prevention and recovery for years. “Optimism can be one of the important tools, if you will, to help people cope with illness and medical issues.” Read more on cnn.com.

Let’s Talk About Diabetes Caught Being Great February 2020 Peter Goulden, MD, FRCP, PGCE, Senior Faculty and Medical Director of the Division of , Diabetes, Avery Balkcom Eric Torrens and Bones diseases at Mount Sinai Morningside discusses Transporter, Patient Social Worker, Social diabetes. According to Dr. Goulden, sometimes, there are Transport Work no symptoms or symptoms are so mild that they’re easy to Sophia Chan Edgardo Valentin miss. Dr. Goulden also explained that the first step in getting RN, Nursing Housekeeper, EVS a diabetes diagnosis is a blood test. Moreover, if you have Theresa Rendan diabetes, no matter what type, you’re dealing with a situation Aide, Food & Nutrition of higher-than-normal levels of sugar—or, glucose—in your Michael Shapiro Director, Food & blood. Nutrition Read more on healthcentral.com. 12 Announcements Mount Sinai Morningside Achieves Upcoming IHI Committed to Care Excellence Recognition Events COVID-19 Town Hall Meeting Mount Sinai Morningside officially reached the Tuesday, March 3, 2pm-3pm, Auditorium, Pavilion 4 Age-Friendly Health Systems “Committed to Care Excellence” recognition level “The Upside” Newsletter March Deadline from the Institute for Healthcare Monday, March 23, 5pm Improvement (IHI) in January 2020. Email Marketing & Communications with questions or submissions. In 2019, IHI designated Mount Sinai Morningside as an Age 2020 Physician of the Year Award Friendly Health System. This Monday, March 30, 2pm-3pm, Pavilion 410 newest designation is yet another recognition of our Email the Mount Sinai Morningside Nursing Recognition Committee with questions. commitment to caring for older adults. In order to attain and maintain this recognition, Mount Sinai Morningside submits data every month regarding the reach of our 4M care model to our older adult patient Talent Development and Learning population, as well as qualitative feedback on our (TDL) Course Offerings achievements, challenges, and opportunities. Talent Development and Learning offers engaging and Congratulations to everyone who made this distinction educational workshops at Mount Sinai Morningside possible! every month. COVID-19 Town Hall Meeting Please see for courses offered in March listed below! • Improving Customer Service Through Great On Tuesday, March 3 at 2 pm in the Auditorium at Mount Explanations Sinai Morningside, we will be hosting a pop-up Town Tuesday, March 10, 2pm-4pm Hall on the COVID-19 Coronavirus. The purpose of this meeting is to answer any questions or concerns you may • An Introduction to Situational Leadership have about the virus and provide an update on what we Tuesday, March 31, 1:30pm-4:30pm are doing as a hospital and a Health System to prepare If you’d like to attend one of these courses, log on and protect our patients and staff. If you have not had to PEAK using your Mount Sinai email or network the chance to review the Mount Sinai Health System credentials to register. COVID-19 broadcast email that went out last week, you may access it via the Intranet. Mount Sinai Morningside will also be offering courses that are exclusively at MSM. If you are interested in Remember that the best way to prevent the spread of attending one of these course, please email Navid any virus is to always wash your hands. Gagne.

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@MountSinaiMorningside @MSMorningside 13

Marketing & Communications Memos Regarding the Rebrand Why the Rename? This is a very exciting time to be at Mount Sinai Morningside and You may be asked why we have changed the hospital name (you we hope you are all enthusiastic and optimistic! We wanted to use may be asking this yourself!). Here are a few talking points that this space to answer some of your most pressing questions. may help you in having these conversations: • The hospital has transformed, and the name change represents Swag Bags and celebrates this transformation, and positions the hospital as integral to the Mount Sinai Health System. As you probably know, we have been handing out “swag bags” of • Renaming celebrates the changes and improvements we’ve Mount Sinai Morningside merchandise. If you have not received made and continue to make to our facility—including new clinical yours yet, please inquire with your manager and ask them to email and non-clinical construction and renovation, installation of new us. We have giveaway items for everyone, but merchandise from equipment, the adoption of technologically innovative, cutting- the Staff Event is only available on a first-come, first-serve basis. edge procedures, and improvements in quality, safety, and patient Please note, you must have your employee ID to receive your new experience. swag. You will not be allowed to pick up swag for others, unless • Mount Sinai has invested hundreds of millions of dollars to you are their direct supervisor. improve clinical services, facilities, equipment, and information technology. We are also handing out stickers for ID badges with the new logo • “Centers of excellence” have been established in cardiology on them, which you will receive with your giveaways, or you may and , diabetes, endocrinology and bariatric pick up in the Security Office on Muhlenberg Pavilion Basement. surgery, , and trauma services. • The new name demonstrates our growth into a top tier facility that Department Forms and Supplies serves as this region’s gateway to the Mount Sinai Health System, Changes to forms and other branded materials will occur in expanding access for Upper , , Yonkers, phases over the coming months. We ask that all departments Westchester, and other surrounding regions. deplete their current inventories before ordering new supplies. • This helps better position Mount Sinai Morningside for future Please continue to use your Mount Sinai St. Luke’s branded forms development and recruiting opportunities, enhancing fundraising and materials until your supply is exhausted or until September 1, opportunities and assisting with physician recruitment by 2020, whichever comes first. When you reorder, please confirm highlighting the hospital as part of MSHS and, by extension, the Icahn School of Medicine at Mount Sinai. with your vendors that they are using the new name and logo. Office Depot has been informed and given access to the logo. • The change eliminates remnant name confusion from past affiliation (“St. Luke’s-Roosevelt”) and ambiguity from legacy name, When you order new business cards, you must go through the “St. Luke’s Hospital.” Mount Sinai Health System Brand Center. Click on Brand Request • It aligns with the Mount Sinai Health System brand naming > Printing Services > Business Card Request. structure, while honoring the history of St. Luke’s as committed member of the Morningside Heights community, reaffirming our Brochures, Flyers, and Other Collateral 124-year legacy of our location in Morningside Heights and serving the communities of West Harlem. We are using this rebrand as an opportunity to understand what items are being given out around the hospital. Managers must let • We will continue to honor and preserve the history of St. Luke’s, in conjunction with the Archives Committee, to ensure we are us know any patient-facing materials your department is currently properly honoring the legacy of our historic hospital. handing out, including brochures, flyers, and other marketing materials. Patient forms and clinical materials are not included in A Final Note this, and will remain the same (with the addition of the new logo). Check out our press release, the new ad campaign, our Items that have not been revamped in the past two years by promotional video, coverage on NY1, and this article in The Wall Marketing and Communications will need to be reviewed and Street Journal (also in print!). reformatted. Any new materials must come through the MSM Marketing and Communications Department, or the Mount Sinai We encourage you to support us on social media, reposting our Brand Center. posts, and hashtagging #HelloMountSinaiMorningside! Our new social media handles are: This is also a friendly reminder that we are not permitted to hang paper flyers on the walls of the hospital. This is not compliant @MountSinaiMorningside on Facebook, Instagram, and with Infection Prevention or our posting policy, contributes to LinkedIn visual clutter, and can damage new paint the team has worked @MSMorningside on Twitter hard to apply on many of our hospital walls. As an alternative, we are happy to post on our lobby monitors and promote events Please let us know if you have any questions. Cheers to an and other happenings in The Upside and via global email. Simply exciting year! submit a request via email. An official process will soon be in place - for online submission. The Marketing and Communications Team Thanks so much for understanding these policies and complying We have a new email address! with our procedures. Please let us know if you have any questions. Please contact us at [email protected]!