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2.8. ICT Adoption Theories

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2.8. ICT Adoption Theories ADDIS ABABA UNIVERSITY COLLEGE OF NATURAL AND COMPUTATIONAL SCIENCES SCHOOL OF INFORMATION SCIENCE ADOPTION OF INFORMATION AND COMMUNICATION TECHNOLOGY IN PUBLIC ADMINISTRATION IN OROMIA REGION: THE CASE OF BEREH AND SENDAFA WOREDAS BY GIRMA ASEFA JUNE, 2017 ADDIS ABABA, ETHIOPIA ADDIS ABABA UNIVERSITY COLLEGE OF NATURAL AND COMPUTATIONAL SCIENCES SCHOOL OF INFORMATION SCIENCE ADOPTION OF INFORMATION AND COMMUNICATION TECHNOLOGY IN PUBLIC ADMINISTRATION IN OROMIA REGION: THE CASE OF BEREH AND SENDAFA WOREDAS A THESIS SUBMITTED TO THE SCHOOL OF GRADUATE STUDIES OF ADDIS ABABA UNIVERSITY IN PARTIAL FULFILLMENT FOR THE REQUIREMENTS FOR THE DEGREE OF MASTER OF SCIENCE IN INFORMATION SCIENCE. BY: GIRMA ASEFA ADVISOR: LEMMA LESSA (PhD) JUNE, 2017 ADDIS ABABA, ETHIOPIA I ADDIS ABABA UNIVERSITY COLLEGE OF NATURAL AND COMPUTATIONAL SCIENCES SCHOOL OF INFORMATION SCIENCE ADOPTION OF INFORMATION AND COMMUNICATION TECHNOLOGY IN THE PUBLIC ADMINISTRATION IN OROMIA REGION: THE CASE OF BEREH AND SENDAFA WOREDAS BY GIRMA ASEFA Name and signature of Members of the Examining Board Name Title Signature Date Lemma Lessa (PhD) Advisor ____________ ___________ _________________ Examiner ____________ ___________ _________________ Examiner ____________ ___________ II Declaration This thesis has not previously been accepted in substance for any degree and is not being concurrently submitted in candidature for any degree in any university. This thesis is the result of my own investigations, except where otherwise stated. Other sources are acknowledged by citations giving explicit references. A list of references is appended. Signature: ________________________ Girma Asefa This thesis has been submitted for examination with my approval as university advisor. Advisor‟s Signature: ________________________ Lemma Lessa (PhD) III DEDICATION TO MY FATHER! IV Acknowledgments First and foremost, my special thanks and heartfelt gratitude go to my advisor, Dr. Lemma Lessa for his unreserved and invaluable guidance and support he has provided me from the beginning to the end of the study, without which the completion of this work would have been unthinkable. My special thanks also go to my friend Dr.Bekan Eshetu for his endless support throughout the process of my work. I am also greatly appreciative to managers and ICT officers of Bereh and Sendafa Woredas public administrations for the support they extended in the collection of relevant data in their organizations. I am also indebted to my parents for their courage and motivation they have provided me and for sacrificing their precious time which I should have spent with them. I would also like to thank all my classmates for the wonderful time we have spent together, both in and outside the class room. God bless you all. Girma Asefa ` June, 2017 Addis Ababa, Ethiopia. V Abstract Information Communication Technology (ICT) has become a significant tool to facilitate human activity that has made contributing to the countries’ on economy and social welfare. As extant literature reveal, the application of ICTs in the public administrations is basically affected by the organizations context, technological context and environmental context factors. Purpose of this study was to identify the challenges and contextual factors that drive information and communication technology adoption in Bereh and Sendafa Woredas public administrations. To achieve objective a qualitative and quantitative approaches were conducted with a survey that focused on ICT uses, its challenges and contextual factor that drive ICT in the public administrations. The quantitative survey study was conducted on 230 respondents on both Woredas and the qualitative key informant interview. The data from both sources were combined and analyzed to get a view of the current situation. The findings show that the public administrations are mainly hindered by a group of challenges related to strategy design on ICT tools challenges for instances infrastructural, standard Internet connectivity design issues and the forces that drive the ICT adoption also ICT awareness creation among the top managers. Possible actions for management intervention are also forwarded based on the key findings. VI Table of Contents Acknowledgments ............................................................................................... V Abstract ............................................................................................................... VI Table of Contents.............................................................................................. VII List of tables ....................................................................................................... XI List of figures .................................................................................................... XII List of Acronym............................................................................................... XIII CHAPTER ONE ................................................................................................... 1 INTRODUCTION ................................................................................................ 1 1.1. Background of the study ............................................................................ 1 1.2 .Statement of the problem ........................................................................... 3 1.3. Basic Research Questions .......................................................................... 5 1.4. Objectives of the study ............................................................................... 5 1.4.1. General objective ................................................................................. 5 1.4.2. Specific Objectives ............................................................................... 5 1.5. Significance of the Research ...................................................................... 5 1.6. Scope of the Study ...................................................................................... 6 1.7. Definition of Significant Terms ................................................................. 6 1.8. Organization of the Study .......................................................................... 7 CHAPTER TWO .................................................................................................. 8 LITERATURE REVIEW ..................................................................................... 8 2.1. Introduction ................................................................................................... 8 VII 2.2. Oromia Regions state ................................................................................. 8 2.3. Description of the Study Area .................................................................. 10 2.4. Public Administrations ............................................................................. 11 2.5. Adoption ................................................................................................ 11 2.5.1. Process of Adoption ........................................................................... 13 2.5.2. ICT adoption and use ......................................................................... 13 2.6. Public administration and ICT .............................................................. 14 2.7. Factor that drive ICTs adoption ............................................................... 16 2.7.1. Organizational strategies .................................................................... 17 2.7.2. Organizational context ....................................................................... 18 2.7.3. Environmental context ....................................................................... 21 2.7.4. Technology Context ........................................................................... 22 2.8. ICT Adoption theories .............................................................................. 22 2.8.1. Technology Acceptance theory .......................................................... 22 2.8.2. Contingency Theory ........................................................................... 23 2.9 .Empirical Evidences ................................................................................. 24 2.10. Research Gaps ........................................................................................ 26 2.10. Conceptual Framework .......................................................................... 27 2.11. Chapter summary ................................................................................... 28 CHAPTER THREE ............................................................................................ 29 RESEARCH DESAIGN AND METHODOLOGY ........................................... 29 3.1. Introduction .............................................................................................. 29 3.2. Research design ........................................................................................ 29 VIII 3.3. Target Population ..................................................................................... 30 3.4. Sample Size .............................................................................................. 30 3.5. Sampling Techniques ............................................................................... 32 3.5.1 Purposive sampling ............................................................................. 32 3.5.2. Simple Random Sampling.................................................................
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