The Malaysian Association of Money Services Business supported by the Malaysia Digital Economy Corporation (MDEC) will be organizing the Money Services Business Asia Pacific Conference 2017 with the theme of Harnessing Innovation For The Sustainability Of The Money Services Business Industry. This conference will see currency exchange and remittance indus- try players, regulators, technology companies, banks, inter-governmental agencies, merchant service providers, telecommunication companies, mobile money service providers, as well as complementary services providers to the MSB industry such as legal, compliance, audit and security from the Asia Pacific region come together to discuss the future of the industry.
This conference aims to discuss the various innovative solutions and technological advancements in the money services business industry that have and will enhance customer experience, products and services as well as accessibility via more cost-effective means. This event will explore the global currency exchange and remittance markets and the development impact of this industry in the Asia Pacific Region. We will look at how the industry is evolving to meet the needs of the customer while leveraging on latest advancements. We will look at the opportunities and threats to continued industry growth and development. This event will showcase the dynamism and innovation of the currency exchange and remittance marketplace and serve as a platform where views can be exchanged on how to address obstacles and challenges.
We will have sessions to discuss how innovation and the race for relevance and success is fueling the remittance and currency exchange business models, MSB products, rise of FinTech and RegTech, financial inclusion, wallet, e-payment, cryptocurrency, bitcoin and blockchain.
In the Money Transfer Asia Pacific Conference 2015 that we organized with the International Association of Money Transfer Networks in November 2015 at Kuala Lumpur, we saw over 400 delegates from 32 countries congregate here to be part of the discussion on the vibrant and ever changing money services business landscape. This year we hope to build on the success of the 2015 conference and break new ground in looking at innovation and new entrants in the MSB industry in the region that are powering the bright future of the industry.
About The Malaysian Association of Money Services Business (MAMSB)
The Malaysian Association of Money Services Business or MAMSB was formed on 22 August 2013 and officially launched on 9 January 2014. It is the national association for Money Service Business (MSB) companies in Malaysia which have been granted licences under the Money Services Business Act 2011 (MSBA) as well as those enterprises that have been approved as MSB agents to principal licensees under the MSBA.
MAMSB has over 500 members that engage in three main types of money services businesses that are governed under the MSBA:
money-changing business remittance business wholesale currency business which supports the retail money-changing business. MAMSB’s vision is to be a respectable driving force to modernise and enhance the professionalism of the MSB industry while championing the interest of its members.
*Please take note that the Conference Agenda is subject to change
Conference at-a-glance
Day One - 5 September 2017 Welcoming Remarks Keynote Address Setting The Stage: New Age For MSB – 2017 And Beyond Alternative Facts: The Disruptors’ View Of The Future Technology: Opening Doors For Financial Inclusion Fintech Regulatory Outlook: Regulating Disruption The Evolution Of Compliance And Rise Of RegTech Networking Dinner
In Day One, we will be delving into what is driving the significant changes the currency exchange and remittance industry is undergoing, challenges and future prospects in the marketplace from a diverse range of industry leaders, leading authority and game changers. We will also delve into how technology is testing the boundaries and shaping regulations. We will hear how the challenges around anti-money laundering and counter terrorism financing are becoming more sophisticated which is forcing players to innovate and turn to RegTech and technology for answers. Financial inclusion is seen as key to reducing poverty and driving growth in this region and we will be exploring how innovative collaborations and technology are energizing efforts towards greater financial inclusion.
Day Two - 6 September 2017
Opening Address Man vs Machine: What Is The Answer To Shaping The Future MSB Business Model? Currency Exchange: What Does The Future Hold For The Industry? Innovative Products That Are Making Waves Is The Future Cashless? Remittance Disruptors That Are Breaking Barriers And Building Bridges Disrupting From Within Key Takeaway & Wrap Up
In Day Two, we uncover how currency exchange and remittance industry leaders and trendsetters are responding to changes taking place locally and globally and how they are exploiting new technology to stay competitive. We hope to inspire a call to action in your own journey to build a sustainable business as we explore how leading companies are transforming the local and regional marketplace as well as hear success stories of internally driven transformation of traditional businesses in their fight to remain relevant.
*Please take note that the Conference Agenda is subject to change
Day 1 - 5 September 2017 Day One focuses on the latest trends, developments, challenges and new growth opportunities in the MSB marketplace from the lens of industry leaders, subject matter experts and latest forces that are disrupting this space.
Date Session
5 September 2017, Registration & Networking Breakfast 8.30am – 9.45am
5 September 2017, Opening Remarks 9.45am – 9.50am
5 September 2017, Welcoming Remarks by the President of MAMSB 9.50am – 10.00am Mr. Ramasamy K Veeran
5 September 2017, Keynote Address and Opening 10.00am – 10.30am Yang Berusaha Pn. Jessica Chew Cheng Lian
Assistant Governor, Central Bank of Malaysia 5 September 2017, Morning Refreshments & Tour to Exhibition Hall (Conference Hall 2) 10.30am – 11.00am
5 September 2017, Setting The Stage: New Age for MSB - 2017 and Beyond 11.00am – 12.30pm This session provides an overview of the developments in the currency ex- change and remittance marketplace, the challenges faced and what does the future hold for MSBs and the opportunities over the next 5 years. Moderator: Mohit Davar (IAMTN) Panellists: Sebastian Plubins (Ria), Bassem Awada (Western Union), Rakesh Aravind (Travelex), Isaku Endo (World Bank), Yogesh Sangle (MoneyGram)
5 September 2017, Alternative Facts: The Disruptors’ View of The Future 12.30pm – 1.30pm This session delves into the view of disruptors and players that are adding new dimension to the MSB space of what is in store, how they will distribute value and the opportunities they see over the next few years. Moderated by Arvind Patmarajah (Rainmaking Innovation) Panellists: Jason Lau (OK Link), Lisa Nestor (Stellar.org), Ron Hose (Coins.ph) Sia Hui Yong (Tranglo)
*Please take note that the Conference Agenda is subject to change
Day 1 - 5 September 2017
Date Session
5 September 2017, Networking Lunch 1.30pm – 2.30pm
5 September 2017, Technology: Opening Doors For Financial Inclusion 2.30pm – 3.15pm This session will provide insights as to how these organizations are combining economic empowerment and community building with the latest innovations to reach a wider group of the unbanked/underserved population in the region. Moderator: Shalini Pavithran (MAMSB) Panellists: Robin Gravesteijn (United Nations Capital Development Fund), Isaku Endo (World Bank), Eric Guichard (Global Mesa Ltd)
5 September 2017, Fintech Regulatory Outlook: Regulating Disruption 3.15pm – 4.15pm This session discusses the regulatory initiatives to foster innovation and their piv- ot to the future. What are the key considerations in balancing, nurturing innova- tion and managing the impact of innovations in technology, including disruption from FinTech and the growing interest in RegTech. Moderator: Mohit Davar (IAMTN) Panellists: Buncha Manoonkunchai (Bank of Thailand), Djauhari Sitorus (World Bank), Aznan Abdul Aziz (Central Bank of Malaysia)
5 September 2017, Afternoon Refreshments & Tour To Exhibition Hall (Conference Hall 2) 4.15pm – 4.45pm
5 September 2017, The Evolution of Compliance and Rise of RegTech 4.45pm – 6.00pm This session brings together experts and industry practitioners to share their views on how compliance is evolving and advancing with technological advance- ments through RegTech. But is this cool kid in the block for everyone or does it make sense for deep pockets only? What can be done to reduce the cost of compliance for MSBs? Moderator: V. Maslamani (Al Rajhi Bank) Panellists: Tim Byun (OK Link), Ashim Banerjee (Jetixa) Miguel Aguado (Ria), Sachin B Singh (Dow Jones)
*Please take note that the Conference Agenda is subject to change
Day 1 - 5 September 2017
Date Session
5 September 2017, End of Conference Day 1 6.00pm
5 September 2017, Delegates Adjourn to Lanai Kijang for Networking Dinner 6.00pm – 6.30pm
5 September 2017, Registration & Cocktails 6.00pm – 8.00pm
5 September 2017, Arrival Of Guest Of Honour 8.00pm Yang Berusaha Pn. Jessica Chew Cheng Lian
Assistant Governor, Central Bank of Malaysia 5 September 2017, Welcoming Remarks 8.05pm
5 September 2017, Dinner & Entertainment 8.10pm – 10.30pm
5 September 2017, End of Day 1 10.30pm
*Please take note that the Conference Agenda is subject to change
Day 2 - 6 September 2017 The goal of Day Two is to put you on a path of success through innovative ideas and opportunities by exploiting technology to enhance your competitive advantage so that you don’t just play the game but change it.
Date Session
6 September 2017, Registration & Networking Breakfast 8.00am – 9.30am
6 September 2017, Opening Remarks 9.30am
6 September 2017, Unleashing the Full Potential of Innovation in MSB Industry 9.35am – 9.50am En. Nik Mohamed Din Bin Nik Musa Director, Money Services Business Regulations Department, Central Bank of Malaysia 6 September 2017, Man vs Machine: What Is The Answer To Shaping The Future MSB 9.50am – 10.50am Business Model?
This session aims to discuss the hot topic of whether the traditional business model is dying a slow death? Is it a zero-sum game where traditionalist make way for new entrants or is there a hybrid model that is sustainable in the long run? This session will look at where the panelists see opportunities for them to create a difference and also some of the challenges that they face. What makes these businesses tick and what can traditional businesses learn from them to adapt and create competitive advantages for themselves. Moderator: Mohit Davar (IAMTN) Panellists: Santhosh Nair (UAE Exchange), Sarveswarran Raja Gopal (Merchantrade), Naushad Hussain (CIMB), Ridzuan Aziz (World Remit) Sebastian Plubins (Ria Money Transfer)
6 September 2017, Morning Refreshments & Tour to Exhibition Hall (Conference Hall 2) 10.50am – 11.20am
6 September 2017, Currency Exchange: What Does The Future Hold For The Industry 11.20am – 12.15pm This session explores whether the industry can survive the challenges of in- tense competition, rising compliance cost and cost of dealing in cash, rise of alternative payment options such as cards, wallets and P2P options? What does the industry need to do in this fight for survival? Moderator: Shalini Pavithran (MAMSB) Panellists: Adrian Yap (MoneyMatch), Rakesh Aravind (Travelex), Sivanesan Muthusmy (CurrenSeek)
*Please take note that the Conference Agenda is subject to change
Day 2 - 6 September 2017
Date Session 6 September 2017, Innovative Products That Are Making Waves 12.15pm – 1.15pm 1. Financial Safety Nets for Migrant Returnees - Thoughts on Product Innovation and Social Impact for the Remittances Industry Hear the inspiring story of how Global Mesa Ltd was established to create innovative financial products that facilitate migrant inclusion, financial self- reliance and re-integration back home - All the while providing the Remittanc- es industry with new means to have impact, purpose and profit. Eric Guichard, Co-Founder & Director of Global Mesa Ltd 2. KYC In The Digital Age Digital on-boarding sits at the nexus of Fintech and Regtech. Mobile ID cap- ture and validation, biometric face matching and video conferencing offer the key technology components that enable reduced customer acquisition time/ costs and improved customer experience while being fully compliant to regu- lations around the world. Ashim Banerjee, Chief Strategy Officer, Jetixa 3. AXA Diaspora Insurance Solution Understanding our customers: The concerns of migrant workers (remittance sender). Financial inclusions for migrant workers and supporting the sustainable growth of MSBs. Monnida Musicabud, Head, Emerging Customers, AXA Asia Moderator: David Fong (Fintech Association of Malaysia) 6 September 2017, Networking Lunch 1.15pm – 2.30pm 6 September 2017, Is The Future Cashless? 2.30pm – 3.30pm Never has it been easier to spend money either via a press of a button, the swipe of a card, or the wave of a phone, and it’s done. Is cash going out of style? Will there be much need for cash in time to come? In this session, the subject matter experts will debate this and whether cash will remain relevant in this ‘’E’’ onslaught. Moderator: Mohit Davar (IAMTN) Panellists: Khurram Malik (Valyou), Christopher Tiffin (Axiata), James Lim (Visa) 6 September 2017, Remittance Disruptors That Are Breaking Barriers And Building Bridges 3.30pm – 4.15pm This session seeks to highlight companies that are ahead of the curve and leading the charge by taking advantage of technology and re-writing the rules of the game by providing new and easy ways to use their services via digital chan- nels with enhanced customer experience catering to the ever-changing needs of the customer. Moderator: Ramasamy K Veeran (Merchantrade) Panellists: Robbie Sampson – OrbitRemit(NZ/Aus), Aswin Phlaphongphanich - SawasdeeShop (Thai), EJ Shin – Omninetworks (Republic of Korea), Alex Tan - M1(Singapore) *Please take note that the Conference Agenda is subject to change
Day 2 - 6 September 2017
Date Session 6 September 2017, Disrupting From Within 4.15pm – 4.45pm This session provides an insight into real life examples of how in an effort to protect from disruption and to remain relevant, organizations disrupt from within by transforming mindsets and business model. Need ideas of how to defend your commercial interests against competitors, then this is a ‘must-see’ session.
Presented by Brian Lim (Rainmaking Innovation Asia)
6 September 2017, Key Takeaway & Wrap Up of MAPC 2017 4.45pm – 4.55pm By Mohit Davar (IAMTN)
6 September 2017, Closing Remarks by Host 4.55pm
6 September 2017, Evening Tea & Close of Conference 5.00pm – 6.30pm
6 September 2017, Close Door C-Suite Tea Talk: How You Can Future Proof Your Business 5.00pm – 6.00pm Session Chaired By MDEC For MAMSB Members
Note: MDEC refers to the Malaysia Digital Economy Corporation IAMTN refers to the International Association of Money Transfer Networks Rainmaking Innovation is a Partner for MDEC’s Value Innovation Platform
*Please take note that the Conference Agenda is subject to change