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ANNUAL REPORT 2012 CONTENTS Strategic Vision / Mission / Values ............................................. 4 Corporate Governance .................................................................. 45 General Information About the Bank ......................................... 5 Social Responsibility ....................................................................... 49 Risk Management ........................................................................... 51 Significant Events In 2012 .............................................................12 Measures Against Money Laundry and Management of TuranBank ........................................................ 14 Terrorism Financing ........................................................................ 56 Foreword ............................................................................................ 16 Information Technologies ............................................................ 58 Macroeconomics ............................................................................ 22 Human Resources Management ............................................... 60 Banking Sector .................................................................................. 25 International Cooperation ............................................................ 64 Credit Policy ...................................................................................... 31 Treasury Activity ............................................................................... 67 Service Network and Customer Service ................................... 39 Correspondent Relations and International Settlements ...72 Marketing and Public Relations .................................................. 42 Auditor’s Opinion ............................................................................ 73 2 3 TURANBANK 2012 ANNUAL REPORT TURANBANK 2012 ANNUAL REPORT STRATEGIC VISION / MISSION / VALUES GENERAL INFROMATION ABOUT THE BANK Full name of the Bank: TuranBank Open Joint Stock Company Our Strategic Vision Short name of the Bank: TuranBank OJSC To make TuranBank a retail-oriented universal bank with foreign investment, serving individuals, micro, small and Date of foundation: June 12, 1992 medium-sized enterprises throughout the country by Legal address: the means of its sales network established in all the re- 85, Ismayil bay Gutgashinli street, Baku city, AZ1073 Azerbaijan Republic gional centres of the Republic. Code: 507462 Our Mission TuranBank is a reliable and transparent bank, provi- Tax ID: 1300016391 ding its customers with high-quality services in line with Correspondent account at international standards via its developing professional Central Bank of Azerbaijan: AZ26NABZ01350100000000027944 team, takes an active part in the development of the so- SWIFT: TURAAZ22 ciety, and grows dynamically while raising the value of Call Centre: +994 (12) 935 its shareholders’ investments. Phones: +994 (12) 510 79 11, 510 79 22 Fax: +994 (12) 497 25 77 E-mail: [email protected] Our Values Web: http://www.turanbank.az • Reliability Facebook: www.facebook.com/turanbankasc • Transparency • Customer to be approached as a partner LICENSE • Employee as a Most Valuable Asset License No. 115 issued by the National Bank of the Republic of Azer- baijan (current Central Bank) on 30.12.1992 for commencement of its • Corporate Social Responsibility activities and license No. 115 updated on 23.03.2005 in connection with • Serving Azerbaijan Economy the change of the organizational and legal form of the Bank. • Compliance and Respect for Laws 4 5 TURANBANK 2012 ANNUAL REPORT TURANBANK 2012 ANNUAL REPORT Main Indicators for the End of 2011 million AZN MEMBERSHIP IN PROFESSIONAL ASSOCIATIONS, UNIONS, EX- Indicators 2008 2009 2010 2011 2012 CHANGES AND PAYMENT SYSTEMS Assets 82.7 106.1 125.2 165.8 217.1 Credit Portfolio 65.5 76.5 100.4 117.0 161.3 • Azerbaijan Banks Association (ABA) Deposit Portfolio 30.9 44.8 54.5 86.7 102.8 • Azerbaijan Micro-finance Association (AMA) Shareholder’s Equity 16.0 17.0 20.0 22.0 30 • Azerbaijan Export and Investment Promotion Foundation (AZ Profit 2.2 2.0 1.3 3.8 4 PROMO) • Azerbaijan Risk Professionals Association (ARPA) • German-Azerbaijan Business Association (DAWF) • American Chamber of Commerce in Azerbaijan (AMCHAM) • EurAsia Agricultural Credit Association (EURACA) Our Shareholders • Society for Worldwide Interbank Financial Telecommunication Indicators 2008 2009 2010 2011 2012 (SWIFT) Total number of shareholders 26 25 25 26 27 • Baku Interbank Currency Exchange (BBVB) including: • SAXO Bank – Trading Platform legal entities 6 5 5 5 5 individuals 20 20 20 21 22 • MasterCard International Payment System including: • Western Union International Payment System bank personnel 6 5 5 5 5 • Contact International Payment System Share of shareholders in the • Migom Payment System for CIS countries authorized capital (%), including: • Express Money International Payment System legal entities 27.14 21.8 21.51 21.54 19.41 • PrivatMoney International Payment System individuals 72.86 78.2 78.49 78.46 80.59 including: • Allure Payment System for CIS countries employees of the bank 22.73 27.58 28.11 22.39 21.95 • Zolotaya Korona Payment System for CIS countries The dividends payable to our • Blizko Payment System for CIS countries shareholders • IBA-Express Payment System for CIS countries 2008 2009 2010 2011 2012 • Monex money transfer system in the Republic 15% 18% 17% 15% 12.3% 6 7 TURANBANK 2012 ANNUAL REPORT TURANBANK 2012 ANNUAL REPORT Our Personnel Service Network Indicators 2008 2009 2010 2011 2012 Total number of employees, 197 205 237 274 337 Indicators 2008 2009 2010 2011 2012 including: Number of branches, 11 11 11 12 12 head office 71 76 88 100 112 including: branches and representative offices 94 103 120 143 189 6 6 6 6 6 exchange points 32 26 29 31 36 in Baku in regions 5 5 5 6 6 Number of subbranches, 1 including: in Baku Our Capital Investments in regions 1 Number of exchange points, 23 21 20 20 20 including: Share of the shareholder # Name of Organization 21 19 19 19 19 2008 2009 2010 2011 2012 in Baku in regions 2 2 1 1 1 1 Azer-TurkBank OJSC 4% 4% 4% 4% 4% Number of ATMs, 9 9 13 19 20 2 Bashak-Inam Insurance Company 15.74% 15% 10.77% 8.33% 8.33% including: Milli Kart LLC Processing 3 3% 3% 2.4% 2.4% 2.4% Centre in Baku 7 7 10 12 12 2 2 3 7 8 4 TuranLizing LLC 100% 100% 100% 100% 100% in regions Number of POS terminals, 73 73 74 60 262 including: Our International Auditors: PriceWaterHouseCoopers, Deloitte & Touche and KPMG in Baku 67 67 68 54 232 in regions 6 6 6 6 30 Our subsidiaries 1 1 1 1 1 Our representatives 8 8 8 8 6 8 9 TURANBANK 2012 ANNUAL REPORT TURANBANK 2012 ANNUAL REPORT CONTRACT OF THE CENTURY On September 20, 1994 a product-share type The Contract of the Century was ratified in the Par- contract on joint production of deepwater oil from liament of the Republic of Azerbaijan and brought Azeri-Chirag-Guneshli fields in Azerbaijani sector of into force on December 12, 1994. The first estima- the Caspian Sea was signed in Gulustan Palace in ted extractable oil reserves were 511 million tons Baku. The contract is called Contract of the Century and increased to 730 million tons as a result of eva- due to its historical, political and international sig- luated fields. In this connection, investments re- nificance, which is reflected on about 400 pages in quired to produce oil in these fileds were deter- 4 languages. 8 countries and 13 most well-known mined in the amount of USD 11.5 billion. Azerbai- companies of the world participated in the signing jan’s share of the total net income accounts for 80% of the Contract of the Century. Thus, the new oil whilst the remaining 20% goes to the investors. strategy and the doctrine began to be implemented Afterwards this contract paved the way for conclu- successfully. ding 26 contracts with 41 oil companies from 19 countries. SIGNIFICANT EVENTS IN 2012 • The Bank began to implement the Strategic Plan • The Bank has signed a contract with the Societte developed for the years 2012-2015; Generale Bank to attract funds; • The Bank continued its cooperation with IFC on the • The Bank has reached initial agreement with IFC to Project of Small and Medium Entrepreneurship Banking; receive loan facility for trade finance, aimed at SMEs; • The Bank continued its cooperation with USAID (US • The Bank was elected as a member of AMCHAM Agency for International Development) on the Deve- (American-Azerbaijan Chamber of Commerce); • The Bank has launched new Gift and Image card lopment of competitiveness and trade in Azerbaijan products to customers; project; • The Bank has presented micro service, pensioner, • The Bank celebrated its 20th anniversary and pre- group and jubilee credit products to the customers; pared corporate video, various events and promotions • The Bank has applied credit repayments service dedicated for the event; through MilliÖn devices; • The Bank has sent 4 members of the middle ma- • The Bank has launched Call Centre service; nagement team for experience exchange to 3 US banks • The Bank has established its page in Facebook so- within framework of the technical support project with cial network; FSVC (Financial services and Volunteers Corps); • The Bank has started online consultation and Skype • The number of the personnel of the Bank has call service through its corporate website; reached 327 individuals; • The Bank has joined Monex express money transfer • The Bank has joined the Project of the USAID
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