2020 Half Year Financial Report
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Innovation in Loyalty and Customer Experience at Orange Belgium
CASE STUDY INNOVATION IN LOYALTY AND CUSTOMER EXPERIENCE AT ORANGE BELGIUM © 2019 Evolving Systems, Inc. Evolving Systems is a registered trademark of Evolving Systems, Inc. E: [email protected] I T: +1 303 802 1000 I F: +1 303 802 1420 Evolving Systems and Orange Belgium - for the continued management, enhancement and expansion of the customer loyalty program, Orange Thank You – has been recognized by the prestigious Total Telecoms World Communications Awards as a step forward in digital engagement. Evolving was initially selected by Orange to create a brand-new loyalty concept, provide the technical foundation, and deliver a shared new vision to enhance customer loyalty. SITUATION In 2013, Orange Belgium acknowledged a need to revitalise its approach to customer loyalty. Its existing programs weren’t delivering the desired outcomes and additionally were providing little, if any, brand differentiation. Plus, the appearance of aggressive new competitors in the market as well as regulatory changes relating to the mobile industry meant that a new approach was urgently needed to protect and improve the company’s market position. Orange’s initial objectives for its new approach included creating a single program for all markets - pre and postpaid. While addressing churn remained a primary goal, the company realised that traditional loyalty approaches had been ineffective at doing this in the past. “We knew we could make industry-standard offers like increasing megabytes” says Benoit Berthelot, Customer Engagement Manager at Orange Belgium, “but we also knew such offers were easily imitated and did little to really build strong relationships with our subscribers”. Instead, Orange wanted to “rewire” the entire customer relationship and in the process create something more emotionally engaging. -
Annual Financial Statements 2020
ANNUAL FINANCIAL STATEMENTS 2020 CI FIRST ASSET EXCHANGE-TRADED FUNDS DECEMBER 31, 2020 Table of Contents Independent Auditor’s Report .............................................................................................. 1 CI First Asset 1-5 Year Laddered Government Strip Bond Index ETF .......................................... 4 CI First Asset Active Canadian Dividend ETF............................................................................... 12 CI First Asset Active Credit ETF ................................................................................................... 22 CI First Asset Active Utility & Infrastructure ETF ....................................................................... 36 CI First Asset Canadian Buyback Index ETF ................................................................................. 46 CI First Asset Canadian Convertible Bond ETF ............................................................................ 55 CI First Asset Canadian REIT ETF ................................................................................................. 66 CI First Asset CanBanc Income Class ETF.................................................................................... 76 CI First Asset Core Canadian Equity Income Class ETF ............................................................... 84 CI First Asset Energy Giants Covered Call ETF ............................................................................ 93 CI First Asset Enhanced Government Bond ETF.......................................................................... -
Mobile Data Consumption Continues to Grow – a Majority of Operators Now Rewarded with ARPU
Industry analysis #3 2019 Mobile data – first half 2019 Mobile data consumption continues to grow – a majority of operators now rewarded with ARPU Taiwan: Unlimited is so last year – Korea: 5G boosts usage Tefficient’s 24th public analysis on the development and drivers of mobile data ranks 115 operators based on average data usage per SIM, total data traffic and revenue per gigabyte in the first half of 2019. tefficient AB www.tefficient.com 5 September 2019 1 The data usage per SIM grew for all; everybody climbed our Christmas tree. More than half of the operators could turn that data usage growth into ARPU growth – for the first time a majority is in green. Read on to see who delivered on “more for more” – and who didn’t. Speaking of which, we take a closer look at the development of one of the unlimited powerhouses – Taiwan. Are people getting tired of mobile data? We also provide insight into South Korea – the world’s leading 5G market. Just how much effect did 5G have on the data usage? tefficient AB www.tefficient.com 5 September 2019 2 Fifteen operators now above 10 GB per SIM per month Figure 1 shows the average mobile data usage for 115 reporting or reported1 mobile operators globally with values for the first half of 2019 or for the full year of 2018. DNA, FI 3, AT Zain, KW Elisa, FI LMT, LV Taiwan Mobile, TW 1) FarEasTone, TW 1) Zain, BH Zain, SA Chunghwa, TW 1) *Telia, FI Jio, IN Nova, IS **Maxis, MY Tele2, LV 3, DK Celcom, MY **Digi, MY **LG Uplus, KR 1) Telenor, SE Zain, JO 3, SE Telia, DK China Unicom, CN (handset) Bite, -
Orange Annual Report 2015
a letter from the Chairman As an immediate translation of our strategy’s key pillars, roughly JD a letter from the CEO providing a new, more personalized shop experience. Moreover, 200 million has already been invested in providing the best network and in alignment with Orange Group support, we also refreshed and in the Kingdom, which has led to the full-scale launch of our 4G relaunched the Orange brand, focusing on our customers through network, covering 82% of the local population. We also renewed commitments to availability, connectivity, adaptation and simplicity. our 2G and 3G networks, offering multiple connectivity options In the same way that we spent 2015 enriching the experience and innovative services for both individual and corporate clients, of our individual customers, we also continued to accompany while providing exceptional speed and quality. Additionally, we the transformation and growth of our enterprise customers. By inaugurated the first phase of the Regional Cable Network (RCN) forging and maintaining long-term strategic partnerships with key project. This is one of the region’s most vital telecommunications organizations across the nation, becoming a trusted partner to projects; we collaborated with a group of regional operators to additional valuable portfolios of public and private entities, such as Jordan’s recent hotels: Rotana and Ramada Dead sea; the Qatar successfully implement this massive undertaking. and United Arab Emirates’ embassies and chemical industry Our commitments were not limited to our customers, but also leaders JAFCCO (Jordan Abyad Fertilizers & Chemical Co.). targeted our internal work environment and our employees, to We look forward to providing these partners with the telecom whom we owe our success. -
Belgian Cable Observatory
Belgian Cable Observatory PRODUCED B Y IDATE O N BEHALF O F O R A N G E BELGIUM UNDER T H E ACADEMIC CONTROL OF PROF A. DE STREEL,DIRECTOR O F C R I D S , NAMUR UNIVERSITY Agenda – What are the impacts of cable opening on Belgian broadband markets so far? Cable opening scores better than copper opening in the past Price trends and competitive environment have not changed much at this stage Investments were upheld Regulatory changes have been decided recently Conclusion: Cable opening is off to an encouraging start, but it is still too early to draw definitive conclusions NGA adoption keeps increasing at a steady pace in Belgium Market shares on the Belgian Residential NGA fixed broadband Net Residential NGA lines additions per player market In number of lines In % of subscriptions Source: BIPT Source: BIPT Cable opening shows better results than copper unbundling COPPER LOCAL LOOP UNBUNDLING HAS FAILED IN BELGIUM, AS ON THE CONTRARY, AFTER ONLY TWO YEARS OF AVAILABILITY, DEMONSTRATED BY STEADILY DECREASING WHOLESALE PRODUCTS SALES BITSTREAM CABLE ADOPTION IS RAPIDLY INCREASING Sales of fully and partially unbundled lines by Proximus, 2010-2017 • Since the opening of the cable market, Orange Belgium as its main Number of lines beneficiary has gained more than 155,000 Cable subscribers in Belgium • This represents an average quarterly increase of +39% in subscribers since Q1 2016 • As a comparison, two years after the beginning of copper local loop unbundling in Belgium, the total of fully and partially unbundled copper lines activated was -
Airbox 4G+ Quick Start Guide @
Airbox 4G+ Quick Start Guide @ 1 M FR Insérer la carte SIM EN Insert SIM card SIM ES Inserta la tarjeta SIM NL Plaats de simkaart PL Włóż kartę SIM RO Introduceți cartela SIM RU Вставьте SIM-карту http://airbox.home SK Vložte Sim Kartu AR أدخل بطاقة SIM 2 FR Allumer le dispositif EN Switch on the device ES Enciende el dispositivo NL Zet het apparaat aan PL Włącz urządzenie RO Porniţi dispozitivul RU Включите устройство SK Zapnite Airbox AR قم بتشغيل الجهاز Airbox-xxxx 3 Connection x1 ********* x Security Key : *********** FR Se connecter au réseau WiFi de l’Airbox EN Connect to Airbox WiFi network OK Cancel ES Conéctate al WiFi del Airbox Select Airbox NL Maak verbinding met het wifi-netwerk van de Airbox network PL Podłącz się do sieci WiFi Airbox Airbox-xxxx Airbox-xxxx Input password RO Conectaţi-vă la rețeaua WiFi Airbox Xxxxxxxxx RU *********** Подключите WiFi сеть Airbox Xxxxxxxxx SK Nadviažte spojenie s bezdrôtovou sieťou zariadenia Xxxxxxxxx AR إتصل بالشبكة الﻻسلكيه للـ Airbox Xxxxxxxxx Create your password Software update The administrator password allows you to modify the settings of your device. Your password should consist of Auto-update numbers, letters, or characters. Auto-update feature allows you to automatically get the latest version of the software and ensure Login admin the best experience with your device. Password I have read and agree to the updated Privacy Notice 4 5 Weak Medium Strong Confirm password Next Finish FR Lancer un navigateur web et aller sur http://airbox.home EN Create your administrator password -
Pdf 8 Methodology Development, Ranking Digital Rights
SMEX is a Beirut-based media development and digital rights organization working to advance self-regulating information societies. Our mission is to defend digital rights, promote open culture and local content, and encourage critical engagement with digital technologies, media, and networks through research, knowledge-sharing, and advocacy. Design, illustration concept, and layout are by Salam Shokor, with assistance from David Badawi. Illustrations are by Ahmad Mazloum and Salam Shokor. www.smex.org A 2018 Publication of SMEX Kmeir Building, 4th Floor, Badaro, Beirut, Lebanon © Social Media Exchange Association, 2018 This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. Acknowledgments Afef Abrougui conceptualized this research report and designed and oversaw execution of the methodology for data collection and review. Research was conducted between April and July 2017. Talar Demirdjian and Nour Chaoui conducted data collection. Jessica Dheere edited the report, with proofreading assistance from Grant Baker. All errors and omissions are strictly the responsibility of SMEX. This study would not have been possible without the guidance and feedback of Rebecca Mackinnon, Nathalie Maréchal, and the whole team at Ranking Digital Rights (www.rankingdigitalrights.org). RDR works with an international community of researchers to set global standards for how internet, mobile, and telecommunications companies should respect freedom of expression and privacy. The 2017 Corporate Accountability Index ranked 22 of the world’s most powerful such companies on their disclosed commitments and policies that affect users' freedom of expression and privacy. The methodology developed for this research study was based on the RDR/ CAI methodology. We are also grateful to EFF’s Katitza Rodriguez and Access Now’s Peter Micek, both of whom shared valuable insights and expertise into how our research might be transformed and contextualized for local campaigns. -
APSCC Monthly E-Newsletter AUGUST 2017
APSCC Monthly e-Newsletter AUGUST 2017 The Asia-Pacific Satellite Communications Council (APSCC) e-Newsletter is produced on a monthly basis as part of APSCC’s information services for members and professionals in the satellite industry. Subscribe to the APSCC monthly newsletter and be updated with the latest satellite industry news as well as APSCC activities! To renew your subscription, please visit www.apscc.or.kr/sub4_5.asp. To unsubscribe, send an email to [email protected] with a title “Unsubscribe.” News in this issue has been collected from July 1 to July 31. INSIDE APSCC APSCC 2017 Satellite Conference & Exhibition, 10-12 October, Tokyo, Japan EARLY BIRD REGISTRATION IS NOW OPEN! The APSCC Satellite Conference and Exhibition is Asia’s must-attend executive conference for the satellite and space industry, where business leaders come together to gain market insight, strike partnerships and conclude major deals. Celebrating its 20th annual event APSCC 2017 #SATECHexplorer will incorporate industry veterans and new players through the 3-day of in-depth conference program to reach out to a broader audience. Join APSCC 2017 and expand your business network while hearing from a broad range of thought-provoking panels and speakers representing visionary ideas and years of business experience in the industry. For more information, please visit www.apscc2017.com SATELLITE BUSINESS Geoscience Australia Renews Life-Saving Connectivity Contracts with Speedcast July 5, 2017 - Speedcast International Limited announced Geoscience Australia, Australia’s pre-eminent public sector geoscience organization, has renewed its contract with Speedcast for life-saving connectivity applications. Speedcast provides VSAT connectivity for Geoscience Australia’s seismic reading and GPS land movement applications. -
Liste Des Nouvelles Destinations Roaming Au Cameroun
POSTPAID Country Operator Outbound 1 New-Zealand Vodafone New-Zealand Live 2 Albania Vodafone Albania Live 3 Algerie Optimum Telecom Algeria Spa Live 4 Algerie Wataniya Télécom Algérie Live 5 Angola Unitel S.A. Live 6 Armenia MTS Armenia CJSC Live 7 Armenia UCOM LLC Live 8 Armenia VEON Armenia CJSC/ArmenTel Live 9 Australia Vodafone Hutchison Australia Pty Limited Live 10 Australia SingTel Optus Pty Limited Live 11 Australia Vodafone Hutchison Australia Pty Limited Live 12 Austria A1 Telekom Austria AG Live 13 Austria Hutchison Drei Austria GmbH Live 14 Azerbaijan Azerfon LLC Live 15 Azerbaijan Bakcell Limited Liable Company Live 16 Bahrain Zain Bahrain B.S.C Live 17 Bangladesh Grameenphone Ltd Live 18 Belgium Telenet Group BVBA/SPRL Live 19 Belgium ORANGE Belgium nv/SA Live 20 Belgium Proximus PLC Live 21 Benin Etisalat Benin SA Live 22 Benin Spacetel-Benin Live 23 Botswana Orange Botswana (Pty) Ltd Live 24 Brazil Claro S.A Live 25 Brazil TIM Celular S.A. Live 26 Brazil TIM Celular S.A. Live 27 Brazil TIM Celular S.A. Live 28 Bulgaria Telenor Bulgaria EAD Live 29 Burkina Faso Orange Burkina Faso S.A Live 30 Burkina Faso Onatel Live 31 Burkina Faso Telecel Faso S.A. Live 32 Burundi Africell PLC Company Live 33 Burundi Econetleo Live 34 Burundi Africell Live 35 Burundi Lacell SU Live 36 Cambodge metfone/Viettel Live 37 Cambodia Smart Axiata Co., Ltd. Live 38 Canada Rogers Communications Canada Inc. Live 39 Canada Rogers Communications Canada Inc. Live 40 Canada Bell Mobility Inc. Live 41 Canada TELUS Communications Inc. -
Case 20-32299-KLP Doc 208 Filed 06/01/20 Entered 06/01/20 16
Case 20-32299-KLP Doc 208 Filed 06/01/20 Entered 06/01/20 16:57:32 Desc Main Document Page 1 of 137 Case 20-32299-KLP Doc 208 Filed 06/01/20 Entered 06/01/20 16:57:32 Desc Main Document Page 2 of 137 Exhibit A Case 20-32299-KLP Doc 208 Filed 06/01/20 Entered 06/01/20 16:57:32 Desc Main Document Page 3 of 137 Exhibit A1 Served via Overnight Mail Name Attention Address 1 Address 2 City State Zip Country Aastha Broadcasting Network Limited Attn: Legal Unit213 MezzanineFl Morya LandMark1 Off Link Road, Andheri (West) Mumbai 400053 IN Abs Global LTD Attn: Legal O'Hara House 3 Bermudiana Road Hamilton HM08 BM Abs-Cbn Global Limited Attn: Legal Mother Ignacia Quezon City Manila PH Aditya Jain S/O Sudhir Kumar Jain Attn: Legal 12, Printing Press Area behind Punjab Kesari Wazirpur Delhi 110035 IN AdminNacinl TelecomunicacionUruguay Complejo Torre De Telecomuniciones Guatemala 1075. Nivel 22 HojaDeEntrada 1000007292 5000009660 Montevideo CP 11800 UY Advert Bereau Company Limited Attn: Legal East Legon Ars Obojo Road Asafoatse Accra GH Africa Digital Network Limited c/o Nation Media Group Nation Centre 7th Floor Kimathi St PO Box 28753-00100 Nairobi KE Africa Media Group Limited Attn: Legal Jamhuri/Zaramo Streets Dar Es Salaam TZ Africa Mobile Network Communication Attn: Legal 2 Jide Close, Idimu Council Alimosho Lagos NG Africa Mobile Networks Cameroon Attn: Legal 131Rue1221 Entree Des Hydrocarbures Derriere Star Land Hotel Bonapriso-Douala Douala CM Africa Mobile Networks Cameroon Attn: Legal BP12153 Bonapriso Douala CM Africa Mobile Networks Gb, -
Tsb Liste Des Codes De Points Sémaphores Internationaux
Annexe au Bulletin d'exploitation de l'UIT No 1199 – 1.VII.2020 UNION INTERNATIONALE DES TÉLÉCOMMUNICATIONS TSB BUREAU DE LA NORMALISATION DES TÉLÉCOMMUNICATIONS DE L'UIT _______________________________________________________________ LISTE DES CODES DE POINTS SÉMAPHORES INTERNATIONAUX (ISPC) (SELON LA RECOMMANDATION UIT-T Q.708 (03/99)) (SITUATION AU 1 JUILLET 2020) _______________________________________________________________ Genève, 2020 Liste des codes de points sémaphores internationaux (ISPC) Note du TSB 1. Cette Liste des codes de points sémaphores internationaux (ISPC) (international signalling point codes) remplace celle qui avait été publiée dans l’Annexe du Bulletin d'exploitation No 1109 du 1.X.2016. Depuis ce jour, différentes notifications ont été reçues au TSB et ont été publiées séparément dans différents numéros du Bulletin d'exploitation de l'UIT. La présente Liste récapitule tous les différents amendements qui ont été publiés jusqu'au Bulletin d'exploitation No 1199 du 1.VII.2020. 2. La Recommandation UIT-T Q.708 mentionne que l'attribution des codes de zone/réseau sémaphore (SANC) (signalling area network code) doit être régie par le TSB. L'attribution des codes de points sémaphores internationaux (ISPC) sera faite par chaque pays qui en avisera le TSB. 3. Le plan de numérotage de la Recommandation UIT-T Q.708 contient 2 048 codes SANC permettant de disposer de 16 384 points sémaphores internationaux. Parmi ces codes, 1 536 sont disponibles pour assignation, donnant 12 288 points sémaphores internationaux. A l'heure actuelle, 1 055 codes SANC sont attribués, et selon les indications reçues, 6 255 points sémaphores internationaux sont en service. 4. Pour que la Liste puisse être tenue à jour, les Administrations sont priées d'aviser le TSB, au moyen du formulaire de notification ci-joint, de toute attribution ou de retrait de code ISPC, www.itu.int/en/ITU-T/inr/forms/Pages/ispc.aspx . -
2017 Registration Document
2017 Registration document Annual financial report Table of contents 1. Overview of the Group 5. Corporate, social and and of its business environmental responsibility 1.1 Overview 4 5.1 Social commitments 311 1.2 Market and strategy 7 5.2 Employee information 316 1.3 Operating activities 12 5.3 Environmental information 328 1.4 Networks and real- estate 38 5.4 Duty of care 337 1.5 Innovation at Orange 40 5.5 Report by one of the Statutory Auditors 338 1.6 Regulation of telecom activities 43 6. Shareholder Base 2. Risk factors and activity and Shareholders’ Meeting management framework 6.1 Share capital 342 2.1 Risk factors 64 6.2 Major shareholders 343 2.2 Activity and risk management framework 69 6.3 Draft resolutions to be submitted to the Combined Ordinary and Extraordinary Shareholders’ Meeting of May 4, 2018 345 3. Financial report 6.4 Report of the Board of Directors on the resolutions submitted to the Combined Ordinary and 3.1 Analysis of the Group’s financial position and earnings 78 Extraordinary Shareholders’ Meeting of May 4, 2018 350 3.2 Recent events and Outlook 131 6.5 Statutory Auditors’ report on resolutions 3.3 Consolidated financial statements 133 and related party agreements 357 3.4 Annual financial statements Orange SA 240 3.5 Dividend distribution policy 278 7. Additional information 4. Corporate Governance 7.1 Person responsible 362 7.2 Statutory Auditors 362 4.1 Composition of management and supervisory bodies 280 7.3 Statutory information 363 4.2 Functioning of the management 7.4 Factors that may have an impact in the event and supervisory bodies 290 of a public offer 365 4.3 Reference to a Code of Corporate Governance 298 7.5 Regulated agreements and related party transactions 366 4.4 Compensation and benefits paid to Directors, 7.6 Material contracts 366 Officers and Senior Management 298 8.