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A Seamless Customer Experience with Engage Digital Discover How SNCF Reached
A Seamless Customer Experience with Engage Digital Discover how SNCF reached: ● 30% increase in digital interactions ● 28% productivity gains ABOUT SNCF More than 3 million YEAR FOUNDED: 1937 daily passengers EMPLOYEES : 250,000 employees SNCF group offers a complete range of HEADQUARTERS : Paris, France mobility solutions through its 6 core WEBSITE: sncf.com businesses and achieves €33.3 Billion in turnover, of which 33% is generated abroad. 3 SNCF’s main objective for customer For its customer service, the main Answering to care is to be present where travelers objectives for SNCF are reliability, are to answer their questions: at the personalisation and rapidity of travelers train station, by phone, on the answers to passengers. website, within the mobile at all times application and on digital channels they already use to communicate with their peers. “Passengers want to use digital channels to contact SNCF in a quick and easy way.” - Michaël Fleurbaey - Head of Social Media of SNCF Group 4 CHALLENGES AND SOLUTION With over 5,000 mentions per day on digital channels, SNCF is Thousands of the most publicised company in France. daily interactions The challenge is to deal with this large volume of interactions and to prioritise the most urgent requests. Another need for SNCF is to capture all conversations related to the group, including those that do not directly mention company accounts. 6 “We received 30% of additional contacts through messaging and social media this year.” - Anne-Virginie Morel - Head of Customer Service Remote Centre of SNCF Group More than 50% of train ticket purchases are now made online. -
Green Bonds Reporting 2017 Contents
GREEN BONDS REPORTING 2017 CONTENTS 01/ PRESENTATION 02/ ECOLOGICAL 04/ ALLOCATION 05/ REPORTING OF SNCF RÉSEAU TRANSITION AND RAILWAY OF BORROWED FUNDS AND METHODOLOGY INFRASTRUCTURE OF THE GREEN BONDS P. 04_SNCF RÉSEAU P. 18_STRUCTURE PROGRAMME INDICATORS AND THE FRENCH RAILWAY P. 08_THE “CLIMATE” OF THE SNCF RÉSEAU NETWORK BENEFITS OF RAIL IN THE FIGHT GREEN BONDS PROGRAMME P. 28_MAP OF THE GREEN BOND AGAINST CLIMATE CHANGE 2017 SITES P. 05_A CREDIT RISK _PREPARATION EQUIVALENT TO THAT P. 10_THE SNCF RÉSEAU OF THE SNCF RÉSEAU P. 29_GENERAL INDICATORS OF THE FRENCH STATE CARBON APPROACH GREEN BONDS PROGRAMME TABLE P. 11_SNCF RÉSEAU P. 19_ELIGIBLE PROJECT P. 30_DETAILED REPORT EXTRA-FINANCIAL RATINGS CATEGORIES PER CATEGORY P. 20_TABLE P. 32_CATEGORY 1. INVESTMENTS OF ALLOCATIONS IN MAINTENANCE, MODERNISATION 03/ SNCF RÉSEAU’S AND ENERGY EFFICIENCY PROJECTS “GREEN BONDS FUNDING” P. 22__DESCRIPTION CONCERNING THE RAIL SYSTEM OF THE FUND P. 14_A “CLIMATE MANAGEMENT POLICY P. 33_CATEGORY 2. INVESTMENTS BONDS INITIATIVE” RELATED TO NEW RAIL LINES CERTIFIED ISSUE P. 24_AUDITORS ASSURANCE AND RAIL LINE EXTENSIONS REPORT P. 15_CHARACTERISTICS OF THE 2017 OPERATION 06/ ONE STEP FURTHER _TYPOLOGY AND GEOGRAPHICAL DISTRIBUTION OF INVESTORS Photo: © SNCF Réseau /CAPA Pictures/Jean-Christophe Verhaegen. Design and execution: 04 SNCF RÉSEAU GREEN BONDS REPORT 2017 05 TURNOVER PER BUSINESS A CREDIT RISK LINE IN 2017 EQUIVALENT TO THAT OF THE FRENCH STATE Freight Intercity 2% trains 11% TER 01 38% As of 31 december 2017, as a 100% State-owned public entity, SNCF Réseau benefits from the strong support of the French 6.5 State based on its legal status (EPIC). BILLION EUROS As an EPIC, SNCF Réseau: INTRODUCTION Transilien 13% – is not subject to private-sector bankruptcy law; – may only be dissolved by an amending law transferring TO SNCF RÉSEAU its rights and obligations High-speed trains to another public entity. -
Launch of the Calais to Turin Orbassano Rail Motorway: Good News for the Environment
PRESS RELEASE LAUNCH OF THE CALAIS TO TURIN ORBASSANO RAIL MOTORWAY: GOOD NEWS FOR THE ENVIRONMENT CALAIS, 6 NOVEMBER 2018 On 6 November 2018, officials inaugurated the new rail motorway linking the Port of Calais in northern France with Orbassano in the suburbs of Turin (Italy). Ultimately the link will transfer 31,000 lorries off the roads and on to rail. Present at the ceremony were Élisabeth Borne, the French Minister reporting to the Ministre d’Etat, Minister for the Ecological and Solidarity-Based Transition, with responsibility for Transport; Natacha Bouchart, mayor of Calais; Jean-Marc Puissesseau, Chairman and CEO of Port Boulogne Calais; Guillaume Pepy, Chairman of the Executive Board, SNCF; and Thierry Le Guillaux, Chairman of VIIA, operator of SNCF Group rail motorways. The line is operated from existing terminals at the Port of Calais and Orbassano, making use of rail companies Fret SNCF on the French side and Mercitalia (the Italian state rail company Ferrovie dello Stato Italiane), on the Italian side. It will connect to ferry services at Calais and the United Kingdom, allowing semi-trailers to be transported unaccompanied across France to Italy. MORE THAN 30,000 LORRIES TRANSFERRED TO RAIL The new service will provide three weekly round trips connecting Calais to Orbassano, a distance of 1,150 km, in 18 hours. When fully operational, the new rail motorway will run two round trips a day. Thierry Le Guilloux, Chairman of VIIA said: “This new rail motorway line between Calais and Turin Orbassano is an addition to our existing Spain service. It results from work conducted by teams at VIIA as well as the Port of Calais and Fret SNCF—and it is excellent news for the development of unaccompanied semi-trailer transport in Europe.” The service, open to all types of trailers, could save some 1.2 tonnes of CO2 per trailer per trip, for a total saving of 37,200 tonnes of CO2 full year. -
Financial Report
2O14 FINANCIAL REPORT SNCF.COM O1 — ANNUAL MANAGEMENT REPORT PAGE 04 O2 — SNCF MOBILITÉS GROUP CONSOLIDATED FINANCIAL STATEMENTS PAGE 32 O3 — REPORT ON THE SNCF MOBILITÉS GROUP’S CORPORATE GOVERNANCE AND INTERNAL CONTROL PAGE 126 02 — SNCF MOBILITÉS FINANCIAL REPORT 2014 MANAGEMENT S TATEMENT FOR FINANCIAL REPORT LA PLAINE SAINT-DENIS, 12 FEBRUARY 2015 We attest that, to the best of our knowledge, the consolidated financial statements have been prepared in accordance with the applicable accounting principles and give a true and fair view of the assets and liabilities and the financial position of the Group as of 31 December 2014 and of the results of its operations for the year then ended, and that the accompanying management report fairly presents the changes in operations, results and financial position of the Group and a description of its main risks and uncertainties. GUILLAUME PEPY MATHIAS EMMERICH THE CHAIRMAN EXECUTIVE VICE-PRESIDENT, PERFORMANCE SNCF MOBILITÉS FINANCIAL REPORT 2014 — 03 O1 — ANNUAL MANAGEMENT REPORT IFRS – In € millions 04 — SNCF MOBILITÉS FINANCIAL REPORT 2014 SNCF MOBILITÉS GROUP IN 2014 GROUP RESULTS AND FINANCIAL POSITION CORPORATE GOVERNANCE 1. Major events of the year 06 1. General observations on group results 08 1. Board of Directors 30 2. Key figures 07 2. Activity and results by division 11 2. Management team 30 3. Subsequent events 07 3. Net investments and net debt 17 4. Consolidated statement of financial position and ratios 18 5. Financial relations with the French State, RFF (SNCF Réseau as at 1 January 2015) and local authorities 19 6. Employee matters 20 7. -
CGU Appli TGV PRO.Pdf
CONDITIONS GENERALES D'UTILISATION ET MENTIONS LEGALES Contenu Informations légales de l’application TGV INOUI PRO : 1- Préambule 2. Définitions 3. Objet 4. Contenu de TGV INOUI PRO et modalités de fonctionnement 5. Désactivation du compte de l’Utilisateur 6. Informations relatives aux données personnelles 7. Propriété Intellectuelle 8. Liens hypertextes 9. Disponibilité de l’application 10. Responsabilité 11. Dispositions diverses 12. Droit applicable et attribution de juridiction Informations légales de l’application TGV INOUI PRO : Société éditrice de l’application : SNCF Voyageurs (9, rue Jean-Philippe Rameau – 93200 – Saint-Denis France), SA, au capital social de 157 789 960 euros, inscrite au RCS de Bobigny sous le numéro 519 037 584. Entité concernée : Voyages SNCF – Direction Marketing Adresse : 2 place de la Défense - CNIT 1 BP440 - 92053 Paris la Défense Cedex Réalisation : La partie éditoriale du Site a été conçue et réalisée par la Direction Marketing de Voyages SNCF. Directeur de la publication : David Sitruk, Président du Conseil d’Administration de SNCF Voyageurs Hébergement : La partie éditoriale de l’application est hébergée par eV-Tech, 2 place de la Défense – CNIT 1 – BP 440 – 92053 Paris La Défense Cedex 1- Préambule L’application TGV INOUI PRO permet aux clients SNCF d’avoir de l’information voyageur en temps réel, d’échanger gratuitement leurs e-billets notamment aux tarifs suivants (liste non exhaustive) : Business Première, Pro Seconde, Intercité PRO, Carte Liberté, Militaires, Forfaits, Tarifs Négociés ou Tarifs Remisé des Contrat Pro SNCF et Contrat Grand Compte. Ces e-billets peuvent être achetés en gare ou boutique SNCF, en agence de voyages agréée, sur internet, par téléphone au 3635 ou sur le Portail Entreprises SNCF. -
Eighth Annual Market Monitoring Working Document March 2020
Eighth Annual Market Monitoring Working Document March 2020 List of contents List of country abbreviations and regulatory bodies .................................................. 6 List of figures ............................................................................................................ 7 1. Introduction .............................................................................................. 9 2. Network characteristics of the railway market ........................................ 11 2.1. Total route length ..................................................................................................... 12 2.2. Electrified route length ............................................................................................. 12 2.3. High-speed route length ........................................................................................... 13 2.4. Main infrastructure manager’s share of route length .............................................. 14 2.5. Network usage intensity ........................................................................................... 15 3. Track access charges paid by railway undertakings for the Minimum Access Package .................................................................................................. 17 4. Railway undertakings and global rail traffic ............................................. 23 4.1. Railway undertakings ................................................................................................ 24 4.2. Total rail traffic ......................................................................................................... -
Nota De Prensa Nota Inversión Total De Su Departamento: 5.876 Millones De Euros, 1.567 Millones Más Que En 2020
MINISTERIO DE TRANSPORTES, MOVILIDAD Y AGENDA URBANA Inauguración de la exposición conmemorativa del décimo aniversario del AVE Madrid-València Ábalos asegura que la llegada del AVE a València fue un hito que transformó la ciudad Ábalos ha destacado que la puesta en servicio del AVE hizo que se ahorrase tiempo y dinero y que se ganase en cohesión social y territorial. En estos diez años la alta velocidad entre València y Madrid ha evitado la emisión a la atmósfera de un millón cuatrocientas mil toneladas de CO2. Ábalos ha recordado que el ferrocarril representa el 42% de la Nota de prensa Nota inversión total de su Departamento: 5.876 millones de euros, 1.567 millones más que en 2020. Madrid, 19 de diciembre de 2020 (Mitma). El ministro de Transportes, Movilidad y Agenda Urbana, José Luis Ábalos ha asegurado hoy que la puesta en servicio de la línea Madrid-València hace 10 años fue un hito que transformó la ciudad derribando barreras y acercando el intercambio social, económico y cultural entre dos grandes polos de referencia, Madrid y València. En su intervención posterior a la visita a la exposición que conmemora el décimo aniversario de la puesta en servicio de la línea de Alta Velocidad Madrid-València, el ministro ha afirmado que este hito se logró con 391 kilómetros de vía (438 kilómetros si se incluye la conexión a Albacete) y con una inversión de 6.600 millones de euros, de los que cerca de 2.000 millones correspondieron a ayudas de la Unión Europea. Ábalos ha querido recordar algunos datos referentes a aquella puesta en servicio: En sus 100 primeros días el AVE Madrid-València superó el medio millón de viajeros. -
SNCF GROUP FY 2016 Results PR 02 27 2017
PRESS RELEASE PRESS RELEASE – LA PLAINE SAINT DENIS, 27 FEBRUARY 2017 SNCF GROUP 2016 ANNUAL RESULTS HIGHLIGHTS + SNCF Group demonstrates drive and continues to grow in 2016. The Group reported tangible achievements across all its business lines—rail network, pas- senger travel and logistics—both in France and around the world. Revenue stood at €32.3 billion, up 2.8% (-1.5% at constant scope of consolidation and ex- change rates). + In a sluggish environment, growth resulted from the Group’s marked responsiveness and successful cost controls , which generated €825 million in savings . Net profit: €567 mil- lion . + SNCF Group is one of the largest business operations in France: - over €16.4 billion in purchases of products and services in 2016; - on-going investments totalling a very high €8.6 billion, over 90% of this in France , serving 13.5 million passengers every day and 170,000 shippers worldwide; - over 12,400 new hires and 164,000 indirect jobs supported in France in 2016 + In 2017, SNCF Group will step up the development of mobility and logistics solutions for its customers in an environment where a continued focus on performance is necessary in: - network safety and upgrades - quality of passenger, freight and logistics services - acceleration in door-to-door offering and increased digital innovation - expansion on international markets. WHAT THEY SAID Frédéric Saint-Geours Guillaume Pepy Patrick Jeantet Chairman, Supervisory Board, Chairman, SNCF Group Executive Deputy Chairman, Executive Board, SNCF Group : Board, and Chairman and CEO, SNCF, and Chairman and CEO, SNCF “SNCF Group is continuing its trans- SNCF Mobilités : Réseau: formation and strategic development. -
Eurail Group G.I.E
Eurail Group G.I.E. Eurail Group G.I.E. Eurail Group G.I.E. Eurail Group G.I.E. Eurail Group G.I.E. Eurail Group G.I.E. Eurosender Benefit: Pass holders benefit from a 20% discount on the Eurosender online platform when placing an order to send a package or parcel. Benefit code: RAIL20 Info: Follow the steps below to redeem the Benefit: 1. Visit Eurosender website: www.eurosender.com 2. Choose your to and from countries from the list. 3. Select the number of packages or parcels to be sent and click ‘NEXT’. 4. Fill in the order form. 5. Insert the Benefit code RAIL20 in the box “discount code”. The new price and amount of discount will be displayed. 6. Select the payment method and insert your payment details. 7. Receive order confirmation. For any problems or questions regarding your order or the service, Eurosender customer support department is available on Tel: +44 (0)20 3318 3600 or by email at [email protected]. Please note: The Benefit code is valid only for a single user. The code has no expiration date and it can be transferrable. This Benefit is valid only for standard shipping orders. Benefit: Eurail and Interrail Pass holders benefit from 20% off Stasher Luggage Storage. Book online to store your bags safely while you explore the city – all across Europe. Use EURAIL20 or INTERRAIL20 for 20% off the entire booking (including insurance). Info: Follow the steps below to redeem the Benefit 1. Visit Stasher.com 2. Enter the location where you wish to store your bag 3. -
Sncf Au Cœur Du Territoire
SNCF AU CŒUR DU TERRITOIRE HAUTS-DE-FRANCE EXERCICE 2018 02 – SNCF AU CŒUR DU TERRITOIRE SOMMAIRE ACCOMPAGNER SNCF LES TERRITOIRES GARES AU SERVICE & CONNEXIONS DE LA MOBILITÉ P.08 P.12 CONSTRUIRE L’EMPLOI UN RÉSEAU HAUTE ET LA FORMATION PERFORMANCE AU SERVICE DES TERRITOIRES P.16 P.20 L’ENGAGEMENT ASSURER LA SOCIÉTAL TRANQUILLITÉ DES VOYAGEURS P.22 P.26 UN IMPORTANT LA PROMOTION PATRIMOINE FONCIER DES TERRITOIRES RÉPARTI SUR TOUT ET LES LE TERRITOIRE PARTENARIATS CULTURELS P.28 P.32 HAUTS-DE-FRANCE – 03 LE GROUPE SNCF AUJOURD’HUI En proposant une offre porte à porte, toujours plus personnalisée, SNCF est un intégrateur de mobilité multimodale. À travers une multitude de métiers et savoir-faire complémentaires, SNCF maîtrise l’ensemble de la chaîne de production des services de mobilité pour les personnes et les marchandises, dans le monde entier. Les compétences et les moyens de SNCF sont regroupés au sein de six grands métiers : les mobilités du quotidien, les mobilités longue distance, SNCF Logistics, SNCF Réseau, SNCF Gares & Connexions, et SNCF Immobilier. MOBILITÉS DU QUOTIDIEN MOBILITÉS LONGUE SNCF LOGISTICS DISTANCE Transilien : Geodis : transport d’Île-de-France. Trains grande vitesse transport et logistique 15 lignes. en France et en Europe : de marchandises en France TGV inOUI, et dans 120 pays. Keolis : Eurostar, Thalys, Lyria. leader mondial de la mobilité TFMM : partagée du quotidien. Trains grande vitesse Transport Ferroviaire low-cost : et Multimodal de Marchandises TER : OUIgo. (Fret SNCF, VFLI, Captrain, transport régional LorryRail). de voyageurs. Intercités : Ermewa Group : 11 régions TER. trains moyennes et longues gestionnaire d’actifs. -
La Gare Mezzanine De Nantes
OUVERTURE LE 20 LA GARE MEZZANINE NOV. 2020 DE NANTES, UNE ARCHITECTURE REMARQUABLE POUR UNE NOUVELLE GRANDE GARE EN FRANCE AU SERVICE D'UNE MOBILITÉ DURABLE DOSSIER DE PRESSE JEUDI 19 NOV. 2020 G RE DE NANTES CE PROJET EST COFINANCÉ PAR CIRCULONS MIEUX ECHANGEONS PLUS LE FONDS EUROPÉEN DE DÉVELOPPEMENT RÉGIONAL COMMUNIQUÉ DE PRESSE APRÈS TROIS ANS DE TRAVAUX SOUS MAÎTRISES D'OUVRAGE SNCF GARES & CONNEXIONS ET SNCF RÉSEAU, SANS AVOIR JAMAIS INTERROMPU LE TRAFIC FERROVIAIRE, LA NOUVELLE GARE MEZZANINE DE NANTES S’OUVRE AU GRAND PUBLIC VENDREDI 20 NOVEMBRE 2020. Avec près de 17 millions de visiteurs annuels, dont près de 12 millions de voyageurs*, la gare de Nantes se situe à la 6e place des gares les plus fréquentées de France (hors Île-de-France) et à la première de la région des Pays de la Loire. Au cœur d’un territoire dynamique - en termes démographiques et économiques - la gare avait besoin de s’agrandir, de se moderniser, de gagner en confort et en accessibilité pour le plus grand bénéfice des voyageurs et des passants. Ensemble, l’Europe, l’État, la Région des Pays de la Loire, le Département de Loire-Atlantique, Nantes Métropole et le groupe SNCF se sont concertés pour proposer un projet répondant à trois grands enjeux : Un enjeu d’urbanisme Signée de l’architecte international Rudy Ricciotti et construite par le pôle Construction de DEMATHIEU BARD dans le cadre d’un groupement interne réunissant l’agence Infrastructures – Génie Civil Ouest et André BTP, la gare de Nantes s’inscrit dans un vaste projet urbain de transformation de la centralité métropolitaine. -
As of 31St December 2019, SNCF Réseau & SNCF Mobilités
SNCF GROUP INVESTOR PRESENTATION TABLE OF CONTENT 1 SNCF GROUP: AN OVERVIEW OF OUR BUSINESSES 2 SNCF GROUP: CREDIT PROFILE 3 SNCF RÉSEAU: CREDIT PROFILE 4 CSR: COMMITMENTS & GREEN BOND PROGRAMME 5 APPENDICES: BUSINESS PROFILES OTHER CONTACTS 2 SNCF GROUP INVESTOR PRESENTATION AN OVERVIEW OF OUR BUSINESSES SNCF GROUP PRESENTATION A LEADING PASSENGER AND FREIGHT LOGISTICS GROUP IN FRANCE & WORLDWIDE € 33.3 bn € 21.6 bn € 5.1 bn AA- Aa3 A+ Turnover in 2018 € 4.0 bn Net debt pro forma CAPEX financed on its own S&P Moody’s Fitch Group EBITDA in 2018 1/3 outside of France of total debt relief* by SNCF Group Stable Stable Stable * Pro forma of the € 35 bn debt relief, post 2022 Total turnover: breakdown by branches (internal and external) Main activities: rankings & KPIs IN % 24 4 -19 SNCF Réseau KEOLIS automatic subway 100 SNCF Réseau largest network in Europe 18 #2 #1 and tramway operator worldwide 50 SNCF Voyageurs #3 largest ‘high speed’ network in the world SNCF Logistics KEOLIS SNCF Voyageurs #4 operator in Europe GEODIS operator worldwide 15 k trains / day, #8 23 Rail Freight of which 7,000 in the Paris Greater area OUI.SNCF Other* 15 m travelers / day in the world #1 online travel agency in France * Mainly intercompany sales elimination SNCF Réseau SNCF Voyageurs KEOLIS GEODIS Rail Freight Infrastructure and train Train operating company World leader in day Freight and logistics, Rail freight transport station manager in France in France and internationally to day mobility both internal and international, solutions for industries including