2016 Sustainability Report
Photo: Jan Kowalski Sustainability Report
Sustainability Report TABLE OF CONTENTS
I. Statement by the President of the VII. Environmental Protection 56 Management Board 3 Economic Use of Natural Environment 58 II. About the Company 4 Hazardous and Non-hazardous Waste Management 58 General Information 5 Air 60 Form of Ownership and the Organizational Noise Management 61 Structure 8 Water and Wastewater Management 63 Economic Situation 12 Greenery Management 64 Social Responsibility Strategy 14 VIII. Kraków Airport Employees 65 III. Passenger Traffic and Air Operations at Kraków Airport 16 Employment Data 66 Student Internship Programme “Need Help” 69 Airport Catchment Area 17 Engaging our Employees 70 Statistics 18 Passenger Profile 22 IX. Kraków Airport – a Responsible Animals Travelling by Air 24 Neighbour 73
IV. Infrastructure of Kraków Airport 25 “Supporting our Neighbours” – the Grant Competition 75 Airside Area 26 We Support Culture 77 Terminal 28 We Support Education 78 Auxiliary Infrastructure 31 We Support New Technologies 80 Passenger Facilities 32 X. About this Report 81 Assessment of Airport Services – Airport Service Quality 2016 35 Key Aspects of Reporting – Kraków Airport 82 New KRK Runway 36 Contact 83
V. Relations with Stakeholders 37 XI. Calendar of Events 2016 84
VI. Safety 47 XII. GRI-contents Index 86
Regulatory Compliance 48 Kraków Airport Personnel Training & Exercices 50 Safety during Special Events 52 Air Accidents Caused by Birds 54 Airport Rescue and Firefighting Services 55 First Aid 55 Introduction by the Chairman of the Board | 3
STATEMENT BY THE PRESIDENT OF THE MANAGEMENT BOARD
world, truly a strategical point on the strategy document of Kraków Airport map of Małopolska. It is the largest has been in effect. The basis of this regional airport in Poland, both in strategy is to treat the economical, terms of the number of passengers and environmental, and social impact the generated profit. However, further management as equally important. projects and investments are planned, This document provides a structured which will be financed using both the overview of current CSR-related company’s own funds and profits from activities and sets priorities in the the issuance of bonds. implementation of goals of sustain- We would like to present the first so- able development. cial responsibility report in the history Looking back at 2016, one can get the of Kraków Airport. This is also the first impression that it was a truly special Our endeavours were noticed and non-financial report of this type about and busy period of time. Modernisa- acknowledged. Kraków Airport was a regional airport in Poland. tion and expansion of the passenger awarded with the ASQ Award 2016, terminal, various projects in the op- which is a proof of our passengers’ In 2016, when I took on the position of eration zone of the airport, the World satisfaction with the high standard of the President of the Board, I decided Youth Day, or Routes Europe 2016 – the services provided by Kraków Airport. to put emphasis on the fact that an largest European forum of the airline For the first time in history, our airport is a very complex and compli- industry, held in Kraków and hosting airport made its way on to the List of cated organism – many people use the over 1260 participants. The previous Responsible Companies published airport every day, but hardly any are year was also special for the company by Gazeta Prawna, and our activity in aware just how many elements must managing the airport, which celebrated the area of social responsibility was co-operate with each other to ensure its 20th anniversary. acknowledged for the third time in the a constant, safe and proper function- “Responsible Business in Poland. Good ing of the airport. The true value of our The 2016 can also be defined by Practices” report published by Forum airport lies in the work of its employ- several decisions regarding new chal- for Responsible Business. ees, and its relations with our partners lenges for the airport of Kraków. The and the surrounding area. owners of the Company have adopted I hope you will enjoy reading this an investment plan, the most import- Report. This report presents the operation of ant part of which is the construction the company from a broader perspec- of the new runway, which is expected Radosław Włoszek tive, covering not only the business to be fully implemented until 2023. President of the Board issues but also environmental and A complex approach to the manage- of Kraków Airport social issues. We focus on a responsi- ment of entities operating as part ble and complex approach to manage- of the Company's capital group was ment. Never before did we publish that initiated, and the decision regarding much information about our company the Strategy of Kraków Airport's Capital all in one place. In order to make this I am truly thankful to the team tasked Group was made. Analysis of the air report as clear and understandable with the creation of this Report. services market shows that the number as possible, and allow the readers to I realize just how much work and of customers – passengers travelling compare the results of our company commitment was necessary to accom- by plane is increasing. In 2016 we with the results of other entities, its plish this task. Thanks are also due to started working on the Master Plan contents were created in accordance for the Kraków-Balice airport, which is everyone who prepared the data for with the Global Reporting Initiative G4 an expansion of the already adopted the Report, as well as to those who are Standard, the additional advantage of investment plan and which determines guided by their responsibility in their which is the special supplement for the directions for the development of daily work and contribute to the imple- the airline industry. the airport for the upcoming 20 years. mentation of principles of sustainable The airport of Kraków is a link con- development at the airport in Kraków. Since 2016, the social responsibility necting our region with the rest of the
G4-1, G4-2, G4-13 Sustainability Report
ABOUT THE COMPANY
Photo. Sławomir Radwan EPKK Spotters About the Company | 5
GENERAL INFORMATION
Photo: Jacek KrawczykPhoto: Jacek
Kraków Airport is the largest regional The Kraków-Balice Airport (EPKK) The oldest documents pertaining to airport in Poland. It is located in the is a military airport shared with civil the Airport in Balice date from 1938. south of the country, 11 km west of aviation. Its civil user is the company The beginning of the non-military Kraków, at 241 m above sea level. Międzynarodowy Port Lotniczy im. activity of the airport in Kraków can Jana Pawła II Kraków-Balice sp. z o. o., be traced back to 1964 when the whereas the 8th Base of Military military have granted the future civil Transport Aviation is the military airport operating entity access to an user. area of 10 ha, as well as the neces- sary permissions to use the relevant The total surface area of the military facilities. On February 29th airport is 310 ha, including 27.5 ha 1964, the first landing of a cruise managed by the Board of Kraków plane (PLL LOT) took place. Airport.
GPS COORDINATES: N: 50° 4’21” E: 19° 48’21”
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OUR VISION AND OUR MISSION
The vision of Kraków Airport is to achieve the highest standards of services comparable to the standards implemented by major European airports.
The mission of Kraków Airport – the southern gateway of Poland – is to take the leader spot among the European regional airports by doing its best to provide high-quality services, giving our clients the feeling of satisfaction, and moving towards the goal of a great economic success.
COMPANY'S LINE operation of the international border Government (uniform text: Journal of OF BUSINESS crossing at the airport, promoting Laws of 9.10.2017, Item No. 1875). The the city of Kraków and the region, rendering of airport-related services Expansion, modernisation and opera- facilitation of the tourist traffic, and and non-airport services, which tion of Kraków Airport, as well as any in a much broader sense – the perfor- include land leasing, rental of rooms activities related to the air traffic of mance of public tasks, in accordance and advertising spaces, etc. passengers and goods, including the with the Act of 8 March 1990 on Local
PRIZES AND AWARDS IN 2016
1/ ASQ Awards 2016 – awarded by work-related practices: Christmas 4/ In 2016 Kraków Airport was Airport Council International for the help campaign for employees, awarded with the title of Patron of first place in the category:Europe – We Support Volunteers – a grant Culture 2015 in the category: Donor. Best Improvement by Region. competition; 5/ The VIP Service was awarded with 2/ The Responsible Business in customer-related issues: Kraków the European Medal for Services by Poland. Good Practices 2016 report Airport mobile application, facilities the Business Centre Club, with the describes 7 practices of Kraków for passengers travelling with support of the Polish Ministry of Airport in three categories: children, a paddock for pets. Foreign Affairs, and with the Honorary Patronage of the European Economic social commitment and devel- 3/ In 2016, Kraków Airport made its and Social Committee. opment of local community: debut on the list of socially respon- We Support Volunteers – a grant sible companies, coming in 7th in the 6/ Kraków Airport Mobile Application competition; Need Help – an intern- ranking of Gazeta Prawna. The activity was awarded in the 9th edition of the ship programme; of Kraków Airport in 2016 has made its Magellan Awards in the category of way into the Ranking of Responsible The Best Tourist Publications in 2016. Companies (achieving the elite Crystal Level) run by Gazeta Prawna.
G4-DMA, G4-2, G4-4, G4-13, G4-56 About the Company | 7
RESPONSIBILITY MAP – A BREAKDOWN OF TASKS AND RESPONSBILITIES AT THE AIRPORT
STATE SERVICES: KRAKÓW AIRPORT: DAUGHTER COMPANIES: THIRD-PARTY ENTITIES: Polish Air Navigation Services Coordination of activities of Parking services; observation Airlines; check-in; catering Agency (air traffic control); all services working at the deck-related services; catering services; shopping outlets; Police; Border Guard; Customs airport; ensuring the safety of and commercial services; hotel commercial services (mail, Service; Voivodeship Veterinary air operations and airport users; services; collection of fees bank, currency exchange); Inspectorate in Kraków; IMGW development, modernisation at the airport; transport of cleaning services; facilities and (Aerodrome Meteorological and operation of the infrastruc- persons and luggage (Kraków support for disabled persons Station Kraków-Balice). ture of Kraków Airport; security Airport Taxi). and persons with reduced mo- (Airport Security Service); bility (PRM); car rentals; private Airport Rescue and Fire Service; transport; public city transport; Airport Information Services; tourist information points; the Lost-and-Found office; lost luggage office(s); cargo chapel; VIP & Business Services; services; technical servicing airport tours; monitoring for aircraft; ground services for the condition of runway and aircraft; de-icing, aviation fuel taxiway; maintenance of the supply; falconers. runway surface; placing aircraft on the apron; airport mainte- nance services; non-airport services including: land leasing, rental of rooms and advertis- ing spaces, maintenance of networks and IT systems.
G4-4, G4-9, G4-12 Sustainability Report
FORM OF OWNERSHIP AND ORGANIZATIONAL STRUCTURE
Radosław Włoszek Mariusz Saługa President of the Board Member of the Board
MANAGEMENT STRUCTURE MANAGEMENT BOARD ORGANIZATIONAL STRUCTURE OF THE COMPANY – AS OF The authorities of the Company In 2016, the Management Board, exe- 31.12.2016 operating under the business name cuting its corporate rights, adopted a of Międzynarodowy Port Lotniczy total of 90 resolutions at 56 meet- The rules of operation of the im. Jana Pawła II Kraków-Balice sp. ings of the Management Board, and Company are set out in the Organiza- z o.o., (MPL), are: the Management 89 resolutions in accordance with tional Regulations. The Regulations Board, the Supervisory Board and Article 19(1) of “Regulations of the are available to all employees on the Meeting of Shareholders. The Management Board of Międzynaro- the MPL Intranet site. The document competences of each of these bodies dowy Port Lotniczy im. Jana Pawła II describes the scope of activity of the are specified in the Partnership Kraków-Balice sp. z o.o.” (i.e. outside organizational units of MPL reporting Agreement. of the meetings of the Management directly to the Management Board Board). These resolutions concerned of the Company. The Organizational the business activity of MPL. Regulations serve as the basis for determining the scope of duties During the time period covered by for the individual positions in the the Report, i.e. from January 1, 2016 organization. The Organizational to December 31, 2016, the President Regulations and the organizational of the Management Board issued 62 structure of MPL are adopted by the ordinances and 3 official business Management Board, approved by orders. the Supervisory Board and finally effected by an Order of the President of the Management Board.
G4-3, G4-7, G4-17, G4-34 About the Company | 9
OWNERSHIP SUPERVISION
Value of shares owned Shareholder Number of shares owned Shares owned (in %) (PLN)
PP “Porty Lotnicze” 154,264 77,132,000 76.19%
Małopolskie Voivodeship 46,012 23,006,000 22.73%
Municipality of the City of Kraków 2,104 1,052,000 1.04%
Commune of Zabierzów 84 42,000 0.04%
TOTAL 202,464 101,232,000 100.00%
KRAKÓW AIRPORT IS THE SOLE SHAREHOLDER OF THE COMPANIES LISTED BELOW
MPL Services sp. z o. o. – a company MPL Services sp. z o. o. ished hotel known under the name of providing catering and commercial Seat: ul. kpt. M. Medweckiego 1, Hilton Garden Inn Kraków Airport. services, cleaning services in the 32-083 Balice terminal areas, services related to the www.mplservices.pl Kraków Airport Hotel sp. z o .o. operation of the car parks and the Seat: ul. kpt. M. Medweckiego 3, observation deck at Kraków Airport. Kraków Airport Hotel sp. z o. o. 32-083 Balice Additionally, since 2012, the company – a special-purpose company the ini- is also responsible for the airport fee tial task of which was to carry out the collection office, and the transport construction of the hotel at Kraków of passengers and luggage (Krakow Airport. Currently, the company is Airport Taxi). responsible for running the now-fin-
LIST OF ORGANISATIONS WHICH KRAKÓW AIRPORT IS A MEMBER OF
1/ European Association for Security 5/ Chamber of Commerce of Export- 9/ Polish Association of Tourism ers and Importers Organisers 2/ Business Centre Club 6/ Tourist Organization of 10/ Polish Chamber of Civil Engineers 3/ Chamber of Commerce and Małopolska Industry in Kraków 11/ Lewiatan – the Employers' Associ- 7/ Airport Council International ation of Małopolska 4/ Polish Regional Airport Association 8/ British Polish Chamber of Commerce
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ORGANIZATIONAL STRUCTURE OF KRAKÓW AIRPORT
President of the Board Z Data Safety OSH Officer Safety Officer Administrator BHP SO ABI
Member of the Board ZC
Organizational and Airport Manager Technical Matters DP DG Infrastructure Specialist for Development Division Organizational Matters PRI CO
Operational Preparation Operation Department Workshop Section Department DE DW DR Specialist for Organizational Matters IO Energy Department Conveyor Section Airport Operation Duty Officer Department DN DT DD Investment Preparation and Development Administration Department Purchasing Department Department PRP 1 DZ KRLN Department DA DK Investor Supervision Department Renovation Department RNI Airport Rescue and DRE Firefighting Services DS Communications Department Medical Section DL DM
Environmental Protection and KROL2 Department DO
1 Coordination of Aircraft Ground Movement Department 2 Environmental Protection Department and Airport Impact Zone Control Department
G4-17 About the Company | 11
Safety and Crisis Department of the Sales Division Financial Division Company Office Management Division Plenipotentiary for the PH PF BS Protection of Classified PB Information ZE
Specialist for Organization and Specialist for Specialist for Organizational Matters Reception Department Organizational Matters Organizational Matters Classified Information HO BO FO OS Registry EK
Chief Accountant Internal Organization Marketing Department Airport Security Service Department Department HM SOL Document Lodging FK OW Section OWD
Airport Services Electrical Security European Funds Ownership Supervision Department Systems Department Department and Legal Department HL BE FP SN
Non-Airport Services Security Department Controlling Department Networks and IT Systems Department BB FC Department HP IT
Security Staff Training Asset Management VIP & Business Services Department and Purchasing Control Department Human Resources and BA Section Training Department HV FZ HR
Terminal Operation Department Social Benefits Department HT SJ
Operational Section PR Department HSO PR
Customer Service Section Public Procurement Department HOK SZ
Archive Room SA
Chaplaincy KA Sustainability Report
ECONOMIC SITUATION
Photo: Adrian Sitkiewicz Adrian Photo:
The company managed to close the year 2016 with a net profit of PLN 47,132,635.99. The finan- cial condition of the Company is stable, nothing appears to threaten its activity in the next year, which can be confirmed by the economic indexes below3.
NET REVENUES FROM THE SALE OF PRODUCTS, GOODS AND MATERIALS, SORTED BY THE SOURCE OF REVENUE
2016 2015 Increase/Decrease 2016/2015 (%)
Air services 127,149,513.14 109,821,446.65 +15.78%
Non-airport services 68,122,097.99 53,584,375.65 +27.13%
Handling services 121,710.82 101,454.01 +19.97%
Goods and materials 52,463.12 10,719.99 +389.40%
Total 195,445,785.07 163,517,996.30 +19.53%
NET REVENUES FROM THE SALE OF PRODUCTS, GOODS AND MATERIALS, SORTED BY THE TARGET MARKET
2016 2015 Increase/Decrease 2016/2015 (%)
Revenues from the sale of products 195,393,321.95 163,507,276.31 +19.50%
Country 89,853,561.76 70,519,533.75 +27.42%
Export 105,539,760.19 92,987,742.56 +13.50%
Income from product and material sales 52,463.12 10,719.99 +389.40%
Country 52,463.12 10,719.99 +389.40%
Export 0 0 –
Total 195,445,785.07 163,517,996.30 +19.53%
G4-DMA, G4-2, G4-9, G4-EC1 About the Company | 13
24% net sales profitability (net financial result / total revenue)
PROFITABILITY RATIO AND Due to the fact that the investments EFFECTIVENESS RATIO are necessary to ensure further development of the airport, this doc- 7% Compared to the generally accepted ument currently serves as the main net profitability of the equity capital standards, the financial liquidity source of information on the planned (net financial record / equity capital) ratios are very good. The ratios for activity of the airport in this regard, current liquidity and quick liquidity and the data contained therein is are 2.01 and 1.99, respectively. This used for long-term financial fore- level guarantees that the Company casts. The key investment necessary will not have any problems with for the proper functioning of the current liquidity. High levels of these airport in Kraków is the construction ratios are the result of the accu- of a new runway. 0.17 mulation of funds for a large-scale total asset turnover investment process. Currently, the only study presenting (net sale revenue / total assets) the long-term financial perspective Particularly noteworthy are the of MPL is the financial projection for receivables and liabilities turnover 2016-2035, updated at the turn of rates in days, that represent the aver- June, prepared for Bank Pekao S.A. age time of inflow of receivables and and accepted by this bank due to the the average time of liabilities settle- MPL’s request for amendments to the ment by the Company, respectively. bond issue agreement. In 2016, these ratios were at the level 36 of 36 and 17 days, respectively. In 2016, another decision was made receivables turnover ratio in to draw up a new Master Plan and, for days (average value of trade the first time, to define the Strategy receivables * 365 / sale revenues) FINANCES – LONG-TERM for the MPL Capital Group. Both these PLANS documents of strategic importance were still under development at the In 2016, several important decisions end of 2016. of long-term significance were made. On May 23, 2016, the MPL Investment Plan for the years 2015-2023, specify- ing the investments planned for the 17 upcoming years, was approved. liabilities turnover ratio in days (average annual balance of trade liabilities * 365 / operating costs)
3 The financial ratios were calculated on the 44% basis of data from the MPL financial statements debt ratio (liabilities and provisions for the financial year 2016. The financial state- ments were audited by a certified auditor, an for liabilities / total liabilities) authorised entity Deloitte Polska sp. z o.o. s.k.
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SOCIAL RESPONSBILITY STRATEGY
kindergarten Balice in complex
A drawing made by the students of a school and
Kraków Airport has been operating in VISION OF CSR FOR KRAKÓW The vision of CSR at Kraków Airport the spirit of corporate social respon- AIRPORT (2016-2018) remains unchanged and places sibility for many years. The large social responsibility as one of the number of undertaken initiatives in Social responsibility is one of the main foundations of the activity and the area of environmental protection, basic principles which Kraków Airport future development of the airport. customer relations and social com- follows in its day-to-day business The strategy itself is subject to mitment serves as a proof for strong operations. The undertaken initia- constant monitoring and evaluation commitment of the airport. tives in the area of CSR create a last- at each step, not only in terms of ing added value for the surroundings priority areas of commitment of the The daily activity of the airport of the airport, its stakeholders airport, directions and objectives of revolves around the system of and for the enterprise itself. The the undertaken activities, but also in sustainable development in the airport pays a lot of attention to the terms of result indicators. air transport sector. natural environment and the local community, keeping the levels of This strategy defines five priority The strategy of social responsibility satisfaction of its passengers as high areas within which the so-called of the airport for 2016-2018, adopted as possible, the fairness of market flagship projects are carried out. by the Management Board of Kraków and operational practices, as well Airport in December 2015, determines as the personal development and the structure of the current activities satisfaction of its employees. and introduces new CSR initiatives in a 3-year perspective.
G4-DMA, G4-2, G4-56 About the Company | 15
PRIORITY AREAS OF COMMITMENT FOR KRAKÓW AIRPORT
Social
Photo: Jacek KrawczykPhoto: Jacek commitment and development Customer relations of the local community
Fair operational Employment Environmental practices practices Protection
Kraków Airport is focused on building The strategy of social responsibility acknowledged in the “Responsible stable and long-term relationships of Kraków Airport for years 2016-2018 Business in Poland. Good Practices” with its stakeholders based on is implemented in accordance with report published by Forum for communication, protection of natural the international PN-ISO 26000 stan- Responsible Business. environment and balance between dard. In addition, the Company’s long the economy and social needs. The experience in the area of CSR-re- This document is available at: day-to-day operation of the airport lated activities, and the successful krakowairport.pl/CSR entails taking care of the surrounding dialogue with the stakeholders of the area, implementation of initiatives airport serve as the foundation stone for the improvement of passenger for the adopted strategy. service, transparent rules of co- operation with business partners, The implementation of the Social and constant development of the Responsibility Strategy of Kraków professional skills of employees. Airport for years 2016-2018 was
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PASSENGER TRAFFIC AND AIR OPERATIONS AT KRAKÓW AIRPORT
Photo: Marcin Kaleta MPLB Spotters Passenger Traffic and Air Operations at Kraków Airport | 17
AIRPORT CATCHMENT AREA
E75 E77 120 minutes 14.5 millions
90 minutes Katowice 10.4 millions A4 Kraków A1 E40 A4
E77
Zakopane
Poprad
Kraków Airport is located 11 km west to the time of travel of approx. 90 0.57 citizens of Slovakia. This can from the city centre of Kraków. The minutes. However, if we take into be recognized as a global standard airport borders the Kraków-Katowice account a travel time of 120 minutes, in terms of assessing the potential section of the A4 motorway to the then the catchment area will also passenger market for airlines using north, and is located near important cover parts of the Czech Republic and a particular airport. national and European communica- Slovakia, thus expanding its reach to tion routes. Kraków Airport's catch- a total of 14.5 million persons – 12.56 ment area covers approx. 10.4 million million citizens of Poland, 1.37 million inhabitants, which corresponds citizens of the Czech Republic, and
G4-DMA, G4-8, G4-9, G4-EC7, G4-EC8 Sustainability Report
STATISTICS
Photo: Łukasz Stawiarz EPKK Spotters
Kraków Airport is the second airport (5,557 flight operations) than in In 2016, a decrease was recorded in in Poland in terms of the number of 2015. The number of air operations the area of cargo services (-16%). The passengers, and the largest regional cancelled or redirected due to volume of cargo transported during airport in the country. Kraków Airport bad weather conditions, strikes, that year decreased by 465 tons. has a diverse network of connec- etc. amounted to 448 in the entire tions, thanks to which the passen- year 2016 – a drop by 73 operations In 2016, a total of 86 connections: gers have a wide range of airlines compared to the previous year. 77 scheduled flights and 9 charter to choose from – both legacy and flights were available at the airport in low-cost airlines. Thanks to direct Records of numbers of travellers Kraków. Among the regular connec- connections to the largest airports were set anew every month, with tions, there were 14 new ones – a to- in Europe, passengers can fly even to the peak in August – almost 500,000 tal of almost 182 thousand additional the most remote places in the world people. The final record was set passengers travelled using those by means of connecting flights. on August 1 – 22,500 passengers connections. 21 airlines were using within one day. In comparison to the the airport throughout the year, four In 2016, 4,983,645 passengers have previous year, the average number of which launched their connections travelled to or from Kraków Airport, of passengers checked in / day in 2016 (Aegean Airlines, Air France, i.e. 18% more (over 760,000 people) increased from 11.6 thousand to 13.6 Iberia Express and SAS). In 2016, it than in the previous year, and thousand. was possible to fly to 58 destinations 41,902 air operations were recorded (67 airports) in 19 countries from (take-offs and landings) –15% more Kraków Airport.
+18% +15% +2,000 4,983,645 41,902 flight 13,600 passengers operations passengers/day G4-6, G4-8, G4-9, A01, A02, A03 Passenger Traffic and Air Operations at Kraków Airport | 19
KRAKÓW AIRPORT ROUTE NETWORK 2016
Regular flights Charter flights New directions
GPS COORDINATES: N: 50° 4’21” E: 19° 48’21”
The following airlines were offering SAS, Sprintair, Vueling, Aegean In 2016, Kraków Airport covered 15% their services at Kraków Airport in Airlines, Iberia Express. of all passengers travelling by plane 2016: Ryanair, PLL LOT, Lufthansa, in Poland (an increase of 1 percent easyJet, Norwegian, AirBerlin, Aus- Kraków Airport continues to be the compared to the previous year).4 trian Airlines, KLM, British Airways, leader among the Polish regional Finnair, Swiss, Air France, Brussels airports. Airlines, Eurowings, Jet2.com, Alitalia,
4 The data and statistics presented in this publication are based on internal statistical data of Kraków Airport, questionnaire surveys conducted for Kraków Airport, and data from the reports of the Civil Aviation Office (ULC).
G4-6, G4-8, G4-9, A01, A02 Sustainability Report
KR PASSENGER TRAFFIC 1 K 5% AT KRAKÓW AIRPORT IN 2016 BY THE TYPE OF FLIGHT5 W A % 8 W 3 R E G L G 1 D A I 2 O N R % Type of connection Number of passengers
T N *
N A
E L
C Scheduled flights 4,877,276
Domestic flights 414,203
% 9 W T International flights 4,463,073 K Charter flights 106,369
/ 1% / 1% % * LCJ / 1% / 1% 8 I BZG M LUZ / 2% Domestic flights 3,332 SZZ* 5% W RZE 7% POZ* WRO International flights 103,037
Total 4,983,645 AIRPORTS IN POLAND
MARKET SHARE REPRESENTED BY THE NUMBER Average Statistics per 1 air 2016 OF PASSENGERS IN 2016 operation 2016
Number of passengers 126 The monthly dynamics ranged from +13% to +26% regarding the number of passengers served, and Number of seats available 148 +4% to +25% when it comes to the number of Passenger load factor 84% recorded air operations.
* Estimated traffic. *Scheduled flights and Charter flights.
MOST POPULAR TRAVEL DESTINATIONS IN 2016
Favourite countries – passengers were travelling most frequently to/from: United Kingdom (1.2 million passengers), Germany (0.7 million passengers), and Italy (0.4 million passengers).
The most frequently visited cities: London (569,000 passengers), Warsaw 5 The data includes General Aviation, i.e. general (320,000 passengers), and Frankfurt (290,000 passengers). aviation operations (according to the definition of ICAO – the International Civil Aviation Organization – GA are operations with the use of The most popular vacation destinations: Alicante, Gran Canaria, Tenerife, and an aircraft, other than those performed as part Barcelona (a total of 170,000 passengers were travelling to these destinations). of commercial air transport and air services).
G4-8, G4-9, A01, A02 Passenger Traffic and Air Operations at Kraków Airport | 21
NUMBER OF PASSENGERS AT KRAKÓW AIRPORT IN 2016 497,232 488,406 469,397 457,542 445,047 460,308 415,520 386,651 386,831 363,034 30,3677 310,000
January February March April May June July August September October November December
NUMBER OF AIR OPERATIONS AT KRAKÓW AIRPORT IN 2016 3,998 4,002 3,795 3,819 3,852 3,576 3,680 3,254 3,238 3,186 2,770 2,732
January February March April May June July August September October November December
Photo: Adrian Sitkiewicz Adrian Photo:
G4-8, G4-9, A01, A02 Sustainability Report
PASSENGER PROFILE
Photo: Kraków Airport
Passengers visiting Kraków Airport is based on Airport Service Quality purpose of which, among others, was are usually young people, over half questionnaire surveys conducted to determine the preferences and of them is still under 35. The most of- by Airports Council International6. expectations of the clients of the air- ten declared purpose of travelling to Independently of the ASQ surveys, port. A total of 5,000 questionnaires Kraków is tourism (59%). The profile Kraków Airport also conducted an were conducted in 2016. of passengers visiting Kraków Airport internal survey – “Pax Profle”, the
ARRIVALS/DEPARTURES Source: Questionnaire Survey by Kraków Airport
39% DEPARTURES
61% ARRIVALS
6 The surveys of ASQ were conducted by ACI in 2016 in 284 airports around the world, including Kraków Airport. 7 In surveys by Kraków Airport and the rail oper- ator – Koleje Małopolskie, this number amounts to as much as 26%.
G4-8, A01 Passenger Traffic and Air Operations at Kraków Airport | 23
AGE / SEX Source: Based on questionnaire surveys of con- ducted by Airports Council International in 2016
5% Age 65-75
DESTINATION 10% Age 55-64 Source: Questionnaire Survey by Kraków Airport
14% Age 45-54 43% Tourism 19% Age 35-44 29% Family 29% Age 26-34 14% Business 15% Age 22-25 9% Long-term work 8% Age 16-21 5% Other
52% Women
48% Men COUNTRY OF RESIDENCE Source: Questionnaire Survey by Kraków Airport
40% Poland BY WHAT MEANS OF TRANSPORT DO PASSENGERS TRAVEL TO/FROM KRAKÓW 15% Great Britain AIRPORT? In 2016, the number of passengers travelling to the airport using a car, a taxi, or a bus decreased in 5% USA favour of railway transport. According to the ASQ survey, 19% of our passengers7 declared they travel 5% Germany to the airport by train – this number is almost twice as high as the European average. 4% France Source: Based on ASQ questionnaire surveys con- 4% Italy ducted by Airports Council International in 2016
3% Ireland 36% Car
3% Norway 27% Taxi
2% Spain 19% Train
2% Netherlands 12% Bus
2% Sweden 4% Rented car
14% Other 3% Other Sustainability Report
ANIMALS TRAVELLING BY AIR
Photo: ShutterstockPhoto:
Passengers, more frequently than in transported per day (22 animals on compartment, in which the monkey the past, take their pets with them December 20, 2016), and per month was transported, could not fall below on a journey – usually cats and dogs. (150 animals in December 2016). 2 °C nor exceed 20 ° C. Last year, a total of 1,047 animals started or ended their journey at The most unusual travelling animal In 2016, the largest number of Kraków Airport – a 15% increase in the that was sighted at Krakow airport animals travelling to / from Kraków numbers of animals travelling under in 2016 was a monkey that arrived Airport were transported by: the AVIH, PETC or CARGO8 procedures, in Kraków on 15 March 2016 on a Norwegian (65%), Lufthansa (15%), compared to 2015. Lufthansa flight from Frankfurt. Ac- and LOT (9%), however animals were cording to the information contained also transported by twelve other Last year was also record-breaking in the message from its owner, airlines. in terms of the number of animals the air temperature in the luggage
65% Norwegian
15% Lufthansa 8 Depending on the type of the animal and its size, it can be transported either in the baggage hold (AVIH), in the cabin (PETC) or via the CARGO 11% Other flights. Airlines offer two options to transport animals on a plane: either in the passenger cabin (PETC), or in the baggage hold (AVIH). Ev- 9% LOT ery airline defines its own provisions regarding the transport of animals.
G4-8, A01 Infrastructure of Kraków Airport | 25
INFRASTRUCTURE OF KRAKÓW AIRPORT
Photo: Jacek KrawczykPhoto: Jacek Sustainability Report
AIRSIDE AREA
Photo: Kraków Airport
In 2016, the modernisation and AIRSIDE AREA north-eastern part of the airport expansion of the passenger terminal (a connecting path) along with the was completed. The modernisation Kraków Airport has a single runway, relevant infrastructure. The layout of of the terminal was part of a wider with a length of 2,550 m and a width the apron has also changed, and all investment process which, in of 60 m, with a concrete surface, and parking slots became more spacious, addition to the reconstruction of the the landing directions 25 and 07. which will improve the servicing and passenger terminal Kraków Airport Taxi stop hotel terminal, also included the construc- refuelling of the parked aircrafts. Thanks to the expansion of the apron multi-storey car park bus (airport/city centre) pedestrian crossing tion of a railway stop, construction The total area included in the 1 of an outdoor car park along with finished in 2016, the number of projects is 200,000 m². 2 outdoor car park bus – private transport entrance / exit auxiliary infrastructure, expansion of available plane parking stands at the coach car park train to the city centre entrance to the footbridge (level +1) the apron, and modernisation of the airport increased by 5, which allowed All work was carried out in stages, taxiways. for the simultaneous stationing of without interrupting the continuous passenger stop help point cargo terminal 22 aircraft with the reference code C aircraft traffic, and without affecting pedestrian pathway administrative building Both the expansion of the terminal, (e.g Boeing 737-800). The total sur- the air operations. as well as the construction of the air- face area of the apron is 166,000 m² port and the auxiliary infrastructure, (16.6 ha). The investment task carried were implemented using EU Funds9. out on the eastern part of the apron was directly connected with construction of the taxiway leading from the plane parking area in the
9 Details regarding the projects supported by the European Union can be found on the report page: http://www.krakowairport.pl/pl/lotnisko,c94/ inwestycje,c177/fundusze-ue,c257/
G4-9, G4-13, G4-EC7 Infrastructure of Kraków Airport | 27
GENERAL PLAN OF THE AIRPORT
passenger terminal Kraków Airport Taxi stop hotel
1 multi-storey car park bus (airport/city centre) pedestrian crossing
2 outdoor car park bus – private transport entrance / exit
coach car park train to the city centre entrance to the footbridge (level +1)
passenger stop help point cargo terminal
pedestrian pathway administrative building
Photo: Kraków Airport
2,550 m 60 m 22 runway length runway width parking spots for aircrafts
G4-4, G4-9 Sustainability Report
TERMINAL
Photo: Kraków Airport
Passenger terminal. The completion and historically important places VIP Terminal. The VIP terminal is of this project has improved the in Kraków, such as Sukiennice or a part of the passenger terminal safety, comfort and the standard of Wieliczka Salt Mine. Passengers can building and has an area of 1,054 m². provided services. Upon reconstruc- taste the Polish cuisine full of local It consists of a room for General Avi- tion, the terminal has an area of specialties, as well as get their hands ation crews, three conference rooms, over 55,000 m² including 4,200 m² of on regional souvenirs, handicraft and and two apartments for rent. It has commercial space. foods. a separate check-in desk, as well as a security control zone, passport con- Among the shops, commercial The terminal has the most modern trol zone and a customs screening services, and eating places located at baggage control system in Poland zone. The guests of the VIP terminal the airport, there are several special based on the CT (computed to- can also access the shopping area places that emphasize the individ- mography) technology. The special to purchase various products in the ual and local character of the city scanning devices allow for a three-di- duty-free zone before departure. and the region. This includes both mensional imaging of the monitored restaurants and shops, the interiors piece of baggage, and are capable of of which resemble the most famous detecting any hazardous materials.
Photo: Lagardere Duty Free Polska
G4-9, G4-13, G4-EC7 Infrastructure of Kraków Airport | 29
PLAN OF
Exits THE TERMINAL
Exits Level 1 Exits
Arrivals Level0 Arrivals
Arrivals
TERMINAL
BAT BAT
Departures Arrivals Transport Services
check-in document verification bus to the city centre hotel
oversized baggage baggage pick-up train to the city centre restaurant
security control lost baggage taxi shop
document verification visitor’s centre passenger stop business lounge multi-storey car park airport info point toilets 1 VIP terminal outdoor car park toilets family room 2 playground
animal check-in point meeting zone VAT refund PRM path family room lost-and-found oce PRM check-in meeting zone bank PRM security control ticket oce help point currency exchange PRM toilets car rental
Special chapel
first aid phone
medical point post oce
G4-4, G4-9, G4-EC7 Sustainability Report
THE MODERNISED AND EXPANDED PASSENGER TERMINAL IN NUMBERS
– the surface area of the modern baggage control lines, Photo: MPL Services 55,000 m² 3 terminal; equipped with security scanners with the highest standard of security in 4,200 m² – the total surface area of Poland; all commercial and service points; 4 modern baggage carousels; an- 3 jet bridge towers 3 passenger jet other two carousels can be installed bridges. Additional 2 jet bridges can optionally (the old terminal only had also be installed; two baggage carousels);
9 passport control points in the 2 airport information points, includ- departure zone, including 1 for dis- ing one shared with the Visitor's abled passengers, crews and priority Centre; passengers, and 1 so-called “reversal point” for transfer passengers, i.e. 4 playgrounds and 5 rooms for passengers who travel from the parents with children; non-Schengen zone to the Schengen zone; 2 Business Lounges: one with a sur- face area of 276 m² (160 m² before) 12 passport control points in the in the Schengen departure zone, and arrivals zone; one with a surface area of 180 m² (90 m² before) in the non-Schengen 45 check-in desks, including one ad- departure zone, each with a bath- AVAILABLE SERVICES ditional dedicated for VIP passengers, room (with a shower), a rest zone, and one check-in desk for passengers and a work room with computers, 4,200 m² of commercial space with with oversized baggage; unlimited free Wi-Fi access, and a 50 commercial and service points: self-service mini bar; 18 departure waiting rooms (gates): 16 shops 14 waiting rooms in the Schen- 1 renovated Roman Catholic chapel, gen zone, 4 waiting rooms in the also available for priests travelling 7 ATMs non-Schengen zone. Some of the with pilgrims who would like to waiting rooms in the Shengen zone celebrate a mass; 1 bank can also be used by non-Schengen passengers, as needed; 2 rooms for the followers of other 2 currency exchange points religions.
1 post office
12 car rentals
11 food courts
G4-4, G4-9, G4-13, G4-EC7 Infrastructure of Kraków Airport | 31
AUXILIARY INFRASTRUCTURE
Photo: Jacek KrawczykPhoto: Jacek
Internal transportation system. Parking infrastructure. In 2016, (the majority of guests are individual Restructuring of the airport's the parking infrastructure business clients, followed by MICE10, internal transportation system en- was expanded with an outdoor car corporate and tourist clients). abled the integration of three means park, which can accommodate: 853 of public transport: air, rail and bus passenger cars, 10 buses, 20 bicycles At the end of the second year transport. or scooters. The outdoor car park of activity, the Hotel was able is located west of the multi-storey to boast a high overall guest The restructured and expanded garage. The project also included satisfaction rate, e.g. a 9.3 rating internal transportation system a waste collection area, a fence on Booking.com, which placed allowed to improve the smoothness between the MPL and the Military the hotel in the “Excellent” of vehicle traffic at the airport.The Unit, a shelter for scooters and category. new location of the train platform bicycles equipped with a set of tools has shortened the distance to the to perform minor repairs. terminal from 650 m to 100 m, and passengers can now walk directly Hotel. The airport also has from the platform to the terminal via a hotel next to the passenger a footbridge. Passengers will also be terminal – the Hilton Garden Inn****. able to get to the multi-storey car It offers 154 rooms, a business centre park using the same footbridge. The available 24/7, and conference rooms. direct rail connection from the city With the start of the third year of
centre of Kraków allows to reach the business activity, the hotel has KrawczykPhoto: Jacek airport in 18 minutes, and a train sets consolidated its position and shaped off every half hour. the target segmentation of guests
10 Business Tourism (MICE: Meetings, Incentives, Conferences and Exhibitions Industry) covers all activities related to the travel and accommoda- tion of participants of various group meetings, held outside of premises of the entities organizing such meetings.
G4-4, G4-EC7 Sustainability Report
PASSENGER FACILITIES
Photo: Kraków Airport
MOBILE INFORMATION an internship programme created by member will accompany him/her SERVICE “NEED HELP” Kraków Airport.11 and provide with the necessary help. The assistance staff provide assis- Sometimes passengers who are at The staff of “Need Help” wear tance to the disabled person from the airport for the first time might distinctive bright yellow shirts with the moment of arrival at the airport, feel lost, not know where to go, or the words: “Need Help?”, and can during the wait for check-in, during be unfamiliar with terminology used be spotted all across throughout check-in, and finally on boarding the at the airport. This is why, in 2007 a the airport. The work of this mobile plane. mobile information service called service leaves a positive impression “Need Help” was established in among the passengers, and improves The airport car park has special park- Kraków Airport. the overall satisfaction of airport ing places for vehicles of persons customers. with disabilities. Those places are Its task is to provide passengers with marked with special symbols and information and guide them around located near the terminal entrances. the terminal. “Need Help” service DEDICATED INFRASTRUCTURE The path leading to the terminal is consists of students taking part in FOR DISABLED PERSONS AND marked with pictograms with the PERSONS WITH REDUCED blue symbol of a disabled person. MOBILITY Additionally, there are several “Help Points” located in the terminal and The airport has established a in its vicinity, which can be used so-called “Blue Path”, a system of Photo: Kraków Airport to call the assistance personnel. dedicated signs, and assistance pan- These points, as well as all other els, the purpose of which is to help services and facilities for people with persons with disabilities and persons disabilities, are also marked with the with reduced mobility (PRM)12 to same blue pictograms. move around the airport, and to access the terminal facilities. 11 You can find more information about the At the request of a disabled pas- internship programme in chapter “Kraków Airport Employees”. senger, a trained assistance staff 12 PRM: Persons with Reduced Mobility.
G4-DMA Infrastructure of Kraków Airport | 33
In order to better understand the needs of people with disabilities, In 2016, Kraków Airport Kraków Airport cooperates with the served 15,250 passengers Foundation for Active Rehabilitation
Photo: Kraków Airport with disabilities (+23% in the area of free training for airport compared to 2015). personnel. The training sessions are Passengers with the PRM held regularly every year. So far, a total of 559 airport employees (not status accounted for 0.31% only the employees of MPL, but also of all passengers of Kraków of its partners, i.e. MPL Services sp. Airport last year. z o.o. – including the taxi drivers of the Kraków Airport Taxi), officers of the Border Guard and the Customs Office, and the contractors provid- All element of infrastructure of the ing services at the airport, have terminal, i.e. information points, a special intimate and child-friendly received such training. The training check-in desks, security control family room with comfortable seats, programme is tailored to the needs zones, departure halls, toilets, and perfect for the purpose of feeding of the participants. Persons who elevators, have been adapted to the children. The rooms are equipped have to deal directly with passengers needs of persons with disabilities. with changing tables for babies and undergo a more extensive training, containers for diapers. Additionally, unlike other employees who undergo Regulations regarding the nature and the rooms will also be equipped with only the basic training. Each training scope of the special assistance for microwaves to heat-up the food for session consists of two parts – the persons with disabilities at Kraków children. There are also baby product theoretical and the practical part. Airport are included in the Code of vending machines in the passenger During the latter, employees play the Good Practice regarding the handling terminal. Additional baby changing role of a disabled person and attempt of persons with disabilities and per- tables are also available in ladies' to overcome various obstacles, e.g. sons with reduced mobility travelling and men's toilets. curbs, driveways, etc. while moving in by plane. The Code is available to a wheelchair. The purpose of this part all users of Kraków Airport in Polish Those parents who did not take a is to better understand the needs of and English, and its contents have stroller with them, or have it trans- persons with disabilities. Every new been consulted with the AOC (Airline ported in the baggage hold, can use airport employee is required to un- Operators' Committee). The contents an airport baby stroller for free. Air- dergo such training. The employees of the Code are available on the port baby strollers can be used after have the possibility to re-take the website of the airport. As a result of passing through the security check. training every year to refresh their the audit by the Civil Aviation Office, knowledge. which was conducted in August 2016, Kraków Airport received the highest Kraków Airport participates grade in terms of the implementation TRAVELLING WITH KIDS in the nationwide Large of provisions of the Regulation (EC) No. 1107/2006 of 5 July 2006 on the Along with the expansion and mod- Family Card programme, rights of persons with disabilities ernisation of the passenger terminal under which it offers and persons with reduced mobility completed in December 2016, new discounts on airport family travelling by plane. facilities were introduced. Every zone trips, among other things. of the passenger terminal will have
G4-DMA, G4-15, G4-56 Sustainability Report
Women in advanced pregnancy, and DOG PARK families travelling with children under 3 can make use of the addi- Kraków Airport is the first airport in tional security control checkpoint Poland where a special facility for called the “Special Service Line”. This dogs was introduced – a dog park allows to shorten the waiting time for Free Internet access designed with the well-being of pets in mind. This fenced park with the security check, and thus improve is available throughout the comfort of passengers requiring a surface area of 166 m² is located the terminal. special care and attention. In order to near the outdoor car park, next to make the waiting for the plane more the passenger terminal. The dog Network name: bearable for the little passengers, park is equipped with a self-refill- several playgrounds have been KRK Free WiFi ing water cup, a dog waste basket created at the terminal. with disposable bags, and various play equipment such as: hurdles, a ramp, a circular jump-over, and FREE PHONE CALLS AND WI-FI the airport, the ones present in a hydrant-shaped jump-over with the landside area were the most a crossbeam. In September 2016, four public popular – they were used for telephones were installed in the 86.6% of all phone calls. passenger terminal. Passengers of Kraków Airport can use those phones The yellow-coloured phones were to make national calls (both landline installed in the following places: and mobile numbers) free of charge. landside area: The programme was implemented in cooperation with T-Mobile. 1/ next to the Visitor’s Centre (arrivals hall), Photo: Kraków Airport The total time of all phone 2/ near the ticket office of PLL LOT calls made using the terminal (ticket and baggage check-in zone). phones, within 3 months from their installation, was 60 hours. beyond the security check: Out of all the phones installed at 1/ in the Schengen departure zone – near the Premium Food Gate shop, 2/ in the non-Schengen departure zone – near the Keraniss shop.
Photo: Kraków Airport
G4-DMA Infrastructure of Kraków Airport | 35
ASSESSMENT OF AIRPORT SERVICES – AIRPORT SERVICE QUALITY 2016
Photo: Kraków Airport
Thanks to the new infrastructure, Kraków Airport had the highest 320 airports from around the world the rating of Kraków Airport in the growth rate, in comparison to the participate in the survey of ASQ. Its international passenger satisfaction previous year, in the following areas: strict procedures and rules, quality survey has improved significantly Overall satisfaction, a growth of control, and impartiality have (Airport Service Quality). In 2016, 11.45%, and in the Atmosphere at earned it recognition in the aviation according to the methodology the airport, a growth of 16.05%. For industry. The ASQ survey sets global employed in the survey, our pas- the former category, the new road standards for the assessment of pas- sengers filled out a total of 1,400 layout, along with a well-functioning senger satisfaction with the quality questionnaires (350 questionnaires railway connection was the decisive of services provided by airports. per quarter). factor (a growth of 13.77%), followed The airport in Kraków joined the by the outdoor car park with a pas- programme in 2007, one year after Kraków Airport received the ASQ senger-dedicated Kiss & Fly bay its launch, and currently is the only Awards 2016 award, awarded by (a growth of 14.69%). Passengers airport in Poland that participates Airport Council International, for the also appreciated the newly opened in it. first place in the category:Europe – outlets and stores, which resulted in Best Improvement by Region. a rating improvement of 14.03%.
+11.45% overall satisfaction
+13.77% surface transport from/to the airport
+14.69% parking infrastructure
+14.03% commercial space
+16.70% comfort of the departure waiting rooms
G4-DMA, G4-15, G4-EC7, G4-PR5 +16.05% atmosphere at the airport Sustainability Report
NEW KRK RUNWAY
Photo: Jacek KrawczykPhoto: Jacek
The most important investment the summer of 2016, and is still in the airport. Kraków Airport plans to task Kraków Airport is facing is the progress even after the publication construct a new runway, 2800 m long construction of a new runway. It is a of this Report. and 45 m wide, with two 7.5 m wide key element of the investment plan, side lanes. The length of the planned to be completed by 2023, adopted The decision regarding the need new runway is sufficient to handle in 2016 by the General Meeting of for a new runway is related to the almost all types of aircraft currently Shareholders. The airport started earlier confirmation that it would be used by airlines. It is also adapted preparing for the implementation of impossible to repair the currently to the current and predicted future this investment by initiating nego- used runway, or construct a new needs of the airport. tiations with the local community. one in the same place, without Environmental inventory started in completely stopping the operation of
New KRK Runway 1 2,800 m 60 m number of runways after length of the width of the the commissioning of new runway new runway the new runway
G4-2, G4-14, G4-EC7, G4-SO2 Relations with Stakeholders | 37
RELATIONS WITH STAKEHOLDERS
Photo: Łukasz Stawiarz EPKK Spotters Sustainability Report
Photo: Łukasz Polus EPKK Spotters
Identification of stakeholder groups regular communication. The fre- work on the Social Responsibility and regular communication with quency and form of contact depends Strategy of Kraków Airport for years stakeholders is fundamental to the on the relations with the particular 2016-2018, and is constantly moni- Airport's business. The stakeholders group of stakeholders. tored. Regardless of this, the airport's have a decisive influence on the operational documents contain functioning of the company, which The stakeholders of Kraków Airport matrices of stakeholder relations is why establishing and maintaining have been identified and grouped which serve as the basis for its trust-based long-term cooperation is based on the level of relationship, proper functioning. crucial for Kraków Airport. The prior- their influence on the activity of the ity areas of the company's business airport, as well as the influence of are subject to regular consultations, the airport on each group. A map of and are supported with a system of stakeholders was created during the
G4-24, G4-25, G4-26, G4-27 Relations with Stakeholders | 39 MAP OF STAKEHOLDERS
PARTNERS AND CLIENTS EMPLOYEES CONTRACTORS Passengers and consumers: Staff Companies rendering services passengers (including VIP Interns and trainees for airlines: handling agents, clients), persons dropping off/ fuel suppliers, catering, aircraft picking up the passengers, Retirees technical and maintenance airport tour participants Staff Council services Airlines Trade Unions Companies rendering services General Aviation for passengers: shops, restaurants, service points, car rentals
Public and private transport to/from the airport
Polish Air Navigation Services Agency (air traffic control)
Police
Border Guards
Customs Service
Voivodeship Veterinary Inspectorate in Kraków
Aerodrome Meteorological Station Kraków-Balice
Army
Falconer
Suppliers
Financial partners
LOCAL COMMUNITY AUTHORITIES, PUBLIC SHAREHOLDERS INSTITUTIONS AND STATE Residents of the neighbouring OFFICES “Polish Airports” communes State Entreprise
Non-governmental Małopolskie Voivodeship organisations INTERNATIONAL Municipality of Kraków Schools and universities INSTITUTIONS AND INDUSTRY Commune of Zabierzów Business ORGANIZATIONS Spotters Media and general public DAUGHTER COMPANIES NATIONAL AND INTERNATIONAL MPL Services COMPETITORS Kraków Airport Hotel
G4-24 Sustainability Report
MAP OF STAKEHOLDER ENGAGEMENT
Groups of Types of engagement Frequency Key issues stakeholders >>Website >>every day
>>Social media >>every day • Facilities and available services >>Helpline >>permanent access • Statistics Everyone >>Application >>permanent access • Route network >>E-mail >>permanent access • Travel-related issues >>Corporate social responsibility report >>once a year >>Passenger and consumer satisfaction survey >>every 3 months >>Airport Information Desks >>permanent access • Travel – and check-in-related issues >>“Need Help” service >>permanent access • Airport infrastructure • Service quality >>Airgate magazine >>every 2 months • Facilities and available services Passengers >>Complaints and suggestions form >>as necessary • Cleanness >>TV Airport >>every day • Rules of security check >>Information campaigns >>as necessary • Transport and parking >>Information leaflets >>permanent access • Route network >>Kraków Airport Loyalty >>permanent access >>Individual meetings >>as necessary • Operational issues >>Login Zone – Internet platform with enabled • Airport fees >>permanent access access to reports and analyses • Safety of flight operations and >>Direct business contact >>as necessary passengers >>Fairs and industry-related events >>occasionally • Air traffic analysis Airlines • Satisfaction level of passengers and >>Industry-related websites >>as necessary clients >>every 3 months or >>AOC (Airline Operators Committee) • Strategical plans of the airport as needed • Available services >>Section B2B on the Kraków Airport website >>permanent access • Attractiveness and potential of the >>Summary of the year meeting >>once a year region >>Consulting and information meetings >>as necessary >>Newsletter >>every 3 months • Impact of the airport • Noise >>On-line questionnaire >>once a year Local community • Investments >>Events >>occasionally • Social initiatives >>Grant competition >>once a year • Investment project funding >>Dedicated E-mail box >>permanent access >>Press information >>as necessary >>Statistics >>monthly • Air traffic statistics Media and general >>Press conferences >>as necessary • Investments public >>Meeting to summarize the activity >>once a year • Passenger safety >>Interviews >>as necessary >>Declarations and notifications >>as necessary
G4-20, G4-21, G4-24, G4-26, G4-27 Relations with Stakeholders | 41
Groups of Types of engagement Frequency Key issues stakeholders >>Ongoing communication >>as necessary • Operational issues >>APN Safety operational meetings >>as necessary • Airport infrastructure >>Meetings of the airport security team >>monthly • Safety of air operations and Handling agents >>Complaints and suggestions form >>as necessary passengers • Air traffic analysis >>Lost baggage office >>permanent access • Satisfaction of passengers and clients >>Summary of the year meeting >>once a year
>>Tenant Handbook >>once • Rules and costs of using the commer- >>Direct business contact >>as necessary cial area(s) at the airport • Safety of airport users Tenants >>Meetings >>as necessary • Satisfaction of passengers and clients • Air traffic analyses >>Summary of the year meeting >>once a year • Cooperation – marketing >>Kraków Airport Loyalty >>as necessary
>>Ongoing communication >>as necessary >>Operational meetings >>as necessary >>Meeting of the airport security team >>monthly • Regulatory compliance State services • Safety of air operations and >>Special purpose committees >>as necessary passengers >>APN Safety operational meetings >>as necessary >>Summary of the year meeting >>once a year >>Intranet >>permanent access >>Mailing >>as necessary • Ongoing events >>Training >>regularly • Corporate governance >>Magazine for Employees “Wysokie Loty” >>every 3 months • Organisational issues Employees >>Information meetings >>as necessary • Procedures >>Directors’ meeting >>every week • Occupational health and safety • Employee benefits >>Notice boards >>as necessary >>Team-building meetings >>twice a year • Satisfaction level of passengers and >>Reports >>once a year clients International • Air traffic analyses institutions and >>Audits >>every 3 months • Route network industry-related organisations • Safety of air operations and passengers >>Fairs and industry-related events >>occasionally • Regulatory compliance
• Current and forecast financial >>Meeting of the Supervisory Board >>every 3 months situation • Route network • Risk management >>once a year or Owners >>Meeting of Shareholders • Execution of the plan, as necessary and development • Satisfaction of passengers and clients • HR policy >>Company operations report >>once a year • Regulatory compliance Sustainability Report
COOPERATION WITH International Air Lines. Representa- SPOTTERS tives of spotter associations are also USERS OF KRAKOWAIRPORT.PL invited to participate in consulting JAN-DEC 2016 The development of social media and information meetings on the opens up new possibilities, especially topic of the current operation of the in terms of cooperating with spotters, airport. 1,834,669 users photographers, and fans of aviation, who combine the love for photog- 10,121,986 views raphy with the fascination with AIRGATE MAGAZINE aviation and travels. Kraków Airport cooperates with two associations: Since 2007, Kraków Airport has been fans on Facebook 49,369 the EPKK Spotters association, which publishing a free magazine – Airgate celebrated its 10th anniversary in Magazine. The paper version of the 10,390 followers on Twitter 2016, and Air Action – the Associa- magazine is available at the airport, (2. most followed Polish airport) tion of Polish Air Photographers. In in Kraków, and also on-line since addition, Kraków Airport cooperates 2012. Currently, the print edition is published every two months 4,656 followers on Instagram with members of the unofficial group MPLB, and in 2016, the airport started with a circulation of 10,000 copies. the cooperation with the represen- Airgate is popular not only among tatives of the Fan Group of Krakow passengers, but also among the fans Airport KRK / EPKK, established on of aviation. The Airgate magazine has KRAKOWAIRPORT.PL one of the social networking sites. been acknowledged many times by WEBSITE the publishing industry, the proof of which are awards and honourable The primary source of information Fans of aviation can attend special mentions in the “Szpalty Roku” in about Kraków Airport is its website, meetings and photo sessions 2009, 2010, 2013, and 2014. available in three languages: Polish, organised on a regular basis at the English and Slovak. The information airport and in spotting places. The The Airgate magazine has undergone on the airport website is intended for airport invites spotters to important several changeovers since its debut. all groups of stakeholders of Kraków aviation events, e.g. the visit of The magazine features travel articles, Airport. The website consists of three the CS100 Bombardier Commercial various airport-related topics, and main segments: Passenger, B2B and Aircraft on March 2016, which was texts about Kraków and Małopolska Airport. The website is updated and held during the last testing stage of which present the region in a cultural modernised on a regular basis. the new aircraft model, the so-called route-proving, organised by SWISS and business context.
SOCIAL MEDIA
Social media are currently the most popular and fastest way to com- municate with the airport. They can also serve as a key communication tool during a crisis situation. The
Photo: Łukasz Polus EPKK Spotters profiles of Kraków Airport on social networking websites contain the latest information regarding current events, flight difficulties, summaries, statistics and photos showing the everyday operation and activity of the airport.
G4-26 Relations with Stakeholders | 43
KRAKÓW AIRPORT LOYALTY The Benefit Catalogue includes: access to FAST TRACK, discounts in Establishing long-term relationships shops, restaurants, Business Lounges AIRPORT INFORMATION with passengers also takes the form and institutions, a special parking SERVICE STATISTICS – 353,785 of a loyalty programme, the Kraków offer, and points in the loyalty PASSENGERS WERE PROVIDED Airport Loyalty (KAL) programme, programme for every flight. In 2016, INFORMATION (7% OF THE available to all Kraków Airport 22 partners were offering discounts TOTAL PASSENGER NUMBER passengers who are at least 18 years under this programme. IN 2016), INCLUDING: old. Membership in the programme is free, and its participants gain The programme has a total of 12,242 180,467 at the Visitor’s Centre access to the Benefit Catalogue, the registered users (+24% compared to 122,704 at the Tourist Information contents of which depend on the 2015), with 2,338 new users regis- via the Call Centre individual level of membership. tered in 2016 alone (+8% compared 49,765 to 2015). 98 passengers have 849 by e-mail achieved the Prestige level (with a total of 215 Prestige-level members), a 263% increase compared to 2015. NUMBER OF NEW Kraków Airport also has a 24/7 The significant increase in the PARTICIPANTS IN Call Centre. THE PROGRAMME number of Prestige-level passengers and in the number of loyalty cards 716 – 1st quarter and boarding cards registered in DIALOGUE IS IMPORTANT – the dedicated KAL readers, proves COMMUNICATION WITH THE 580 – 2nd quarter that the number of passengers, who LOCAL COMMUNITY also participate in the programme 749 – 3rd quarter and travel regularly (min. 12 times a The specifics of operation of the year) from Kraków Airport, keeps on airport, and the planned construc- 293 – 4th quarter increasing. tion of a new runway, arouse a lot of interest, but also are a reason for concern for the neighbours of 2,338 – total (2016) AIRPORT INFORMATION Kraków Airport. POINTS Therefore, on May 25, 2016, just two The airport has two information days after the announcement of the ACTIVITY OF PASSENGERS points: one located in the check-in decision on the construction of a zone, and one in the arrival hall, the 6,235 swipes of a KAL card new runway, representatives of the so-called “Visitor's Centre”, cooper- through a reader (+68% compared airport met with the residents and ating with the Tourist Information, to 2015), with the representatives of local which is run by the Kraków Festival authorities during the session of the Office. Thanks to this combination 185 prizes won (+101% compared Zabierzów Commune Council. A sim- of airport information points with to 2015), including 24 tablets, ilar meeting in the Liszki Commune tourist information service, travellers 9 briefcases, 98 KAL Prestige took place on June 9, 2016. can get detailed information about cards, 53 cinema vouchers, flights, transport ation, accommoda- In the last quarter of 2016, the first of throughout the year, out of 12,242 tion, tourist attractions and cultural a series of regular information and registered members, only 30 events taking place in Kraków and had any objections regarding in the region of Małopolska. Addi- tionally, ticket machines for public the functioning of our loyalty info_24 programme – which amounts to and rail transport, vending machines a mere 0.3% of all members. and an ATM can be found near the [email protected] Visitor’s Centre. +48 801 055 000 +48 12 295 58 00 G4-26, G4-SO2 Sustainability Report
CONSULTING AND consulting meetings with the stake- When? From 24 November 2016 to 21 INFORMATION MEETINGS holders of the airport, in particular December 2016. with representatives of the local 25/05/2016 community, was held. By the end of Purpose? To adjust the formula of the “Supporting our Neighbour” com- Meeting with the residents and 2016, a total of 8 of such meetings petition to the constantly changing representatives of local authorities with stakeholders took place. Further during the session of the Zabierzów consulting meetings are planned needs of the local communities, and Commune Council for 2017. to learn their opinions.
09/06/2016 The purpose of those meetings is to Who is it addressed to? Benefi- Meeting with the residents and repre- show the details regarding the cur- ciaries of the last editions of the sentatives of local authorities during rent activity of the airport, present competition, and non-government the session of the Liszki Commune the airport's investment plans for the organisations. Council coming years, including the plans for the construction of the new runway, Where to look for more information? 21/10/2016 but also to learn the opinions and In the “News” tab on the airport’s Meeting with the parsons of the expectations of the local community, website, on the registration website parishes of communes of Liszki and neighbours, representatives of for the meeting concerning the Zabierzów, which neighbour the airport local governments, institutions and International Volunteer Day (ques- 25/10/2016 non-governmental organizations on tionnaire forms will be distributed Meeting with the councillors of the the impact of the airport on the daily during this meeting), in the e-mail Committee of Infrastructure and Public lives of the local communities. notifications addressed to the Service Utilities of the District Council competition beneficiaries. in Kraków At the same time, the airport has begun publishing a periodical The survey was completed by 58 07/11/2016 newsletter, which is delivered to respondents, 7% of the respondents Meeting with the councillors of the the neighbouring areas. Different participated in the competition for Liszki Commune available means of communication the first time, and almost 30% were 14/11/2016 allow the airport to reach a wider not beneficiaries of the competition. 88% of the respondents declared Meeting with the members of the group of interested people. The that the “Supporting our Neighbours” Regional Committee for Development, newsletter contains the most competition is an effective tool for Promotion and International Coop- important information about the supporting the areas located in the eration of the Sejmik of Małopolskie activity of the airport, proposals for Voivodeship cooperation, airport development vicinity of Kraków Airport. plans, and information regarding the 28/11/2016 issues which may affect the imme- Analysis of results – the most import- Meeting with the village leaders of diate surroundings of the airport. At ant conclusions: Liszki and Zabierzów the same time, the recipients of the 1/ The jury of the grant competition newsletter are encouraged to provide 05/12/2016 should include a representative(s) of feedback. Meeting with local non-governmental the commune of Zabierzów and Liszki organisations on the International (65.5% of respondents). Volunteer Day QUESTIONNAIRES 2017… 2/ Projects submitted by the com- Kraków Airport is constantly looking munes located closest to the airport for new levels on which it could (Rząska, Szczyglice, Balice, Aleksand- expand its cooperation with the rowice, Chrosna, Morawica, Choler- Our neighbours can contact us stakeholders. Therefore, in 2016, zyn, Mników) should be prioritized. regarding the issues related to the Kraków Airport conducted a ques- construction of the new runway via tionnaire among the residents of 3/ According to the respondents, a dedicated e-mail address: villages surrounding the airport. the airport should be more involved [email protected] G4-26, G4-SO2 Relations with Stakeholders | 45
with issues which have not yet been The systematic and transparent treatment of partners at Kraków addressed by the “Supporting our comment and suggestion collection Airport. The handbook is actually an Neighbours” programme (broadly procedure, and the quickness of annex to tenancy agreements, which defined investing activities, transport responding to all messages, in means that every tenant can familiar- solutions, environmental protec- accordance with Kraków Airport ize him-/herself with its contents. tion-related actions, promotion of Social Responsibility Strategy for This ensures transparency and clear a healthy lifestyle, etc.). 2016-2018, is a flagship project in rules of cooperation for everyone. customer relations – which is treated Furthermore, the handbook is not Krakow Airport has quickly reacted as a top-priority area. just a set of definitions of rules and to the suggestions of the neigh- procedures for tenants, but it also bours, and updated the evaluation Out of the 91 complaints filed against serves as a summary of values and questionnaires accordingly. During MPL, less than 33% were considered policy of Kraków Airport. the next edition of the competition, to be justified – 4.3% more than the some of the suggested ideas were year before. Among those justified implemented, and a pilot programme complaints, the following three for the villages located closest to the groups did stand out the most: airport was introduced. The effects baggage damaged during security of these changes will be discussed in checks, inconveniences related to the next report. the carried out construction and restructuring projects, problems with points awarded in the Kraków Airport 2016 PASSENGER COMMENTS AND Loyalty programme. SUGGESTIONS COLLECTION Last year, despite the construction SYSTEM Comments and suggestions that work being in an advanced stage, and were qualified for the “Requests” despite many changes in the airport Since 2009, a special Comments and group (except for reports regarding infrastructure, we received notifications Suggestions Form has been available items lost in the terminal) were (complaints, suggestions or praises) at Kraków Airport (in Polish and En- usually concerned with the airport from 0.007% of all passengers. glish). The paper form is available at infrastructure and the airport’s the information desks, however, pas- website. Passengers praised the The average response time to a notifica- sengers can also fill out the on-line Airport mostly for the high quality of tion (from the moment it was submit- form available on the Krakow Airport services provided by our employees. ted, to the moment a reply was sent) website, or submit their comments by was 7.02 calendar days in 2016. e-mail or using social media. TENANT HANDBOOK Notifications related to the activity of According to the information policy the Company account for 37% of all of Kraków Airport, every submitted This is an example of a tool designed notifications, a drop by 3 pp compared form will be answered, even if its and created with a specific group to 2015. contents would not directly concern of stakeholders of Kraków Airport the operation of the airport. This also in mind. The information contained applies to comments posted in social therein facilitates the daily func- Difference media (on Facebook and Twitter). Ev- tioning at the airport, and makes Types of compared to ery feedback regarding the operation the mutual communication easier. notifications 2016 2015 of the airport posted on our profiles The purpose of the handbook is to complaints 91 -15.74% in social media will receive the full present the general rules and pro- attention of our personnel. cedures, which apply to tenants and suggestions 36 +89.47% their commercial activity at Kraków praises 18 +157.14% Thanks to the comments and Airport, in a clear and transparent suggestions of our passengers, the manner. The contents of the Hand- Total 145 +8.21% Company can constantly improve the book are the same for everyone, functioning of the airport. which is a part of the policy of equal
G4-26, G4-SO2 Sustainability Report
INTERNATIONAL VOLUNTEER During the meeting, we had the DAY opportunity to directly thank the stakeholders for their cooperation On December 5, we celebrated the and talk about the possible future
Photo: Kraków Airport International Volunteer Day – a day joint undertakings in the coming dedicated to all people with a heart year. All participants were invited of gold who devote their time and to take part in a special training use their knowledge and experience “Employee Volunteer Programs – Why to help those in need. This is why is it worth it?” which was organised we invited the volunteers working at in cooperation with the Regional Kraków Airport, and non-government Volunteer Centre in Kraków. organizations, thanks to the work of which the airport has been involved in helping the local community for many years.
Thank you for your commitment
Photo: Marcin Kaleta MPLB Spotters
G4-26 Safety | 47
SAFETY
Photo: Jacek KrawczykPhoto: Jacek Sustainability Report
REGULATORY COMPLIANCE
Photo: Jacek KrawczykPhoto: Jacek
The priority in the operation of the REGULATORY COMPLIANCE the area of management of Kraków- airport is to ensure the safety of air Balice public airport, Permit No. LER1 operations and all users of airport In 2016, airport certificate was – KD-4020-26 / 07/5 of June 21, 2007). infrastructure. The airport employs converted in accordance with the several services, the work of which Regulation of the European Commis- The process of converting the has a direct or indirect influence on sion (EU) No. 139/2014 of 12 February certificate to make it comply with the security at the airport, which 2014, laying down the requirements EU requirements was initiated at is why it is extremely important to and administrative procedures for the Kraków Airport in December follow all applicable standards and airports, and in accordance with the 2015. The conversion was a result of procedures. The correct operation of Regulation of the European Parlia- several months of hard work on the all services operating at the airport is ment and of the European Council development of new management supervised by Airport Duty Officer 24 (EC) No. 216/2008. procedures. hours a day, 7 days a week. As a result, a new Safety Manage- In 2016, the sense of security EUROPEAN CERTIFICATE ment System (SMS) was developed, among passengers at the airport FOR EPKK which encompassed: the security received an overall rating score of policy, hazard identification The current Airport Certificate num- 4.21 out of 5.00 (a 3.7% increase processes, risk assessment, risk ber is: PL/EPKK/001. The company compared to 2015)13. mitigation programmes, management also has the permit of the President of changes, and monitoring. The of the CAO which grants the authori- accurate determination of respon- sation to manage the Kraków-Balice sibility for the specific areas and civil airport, including all services qualifications of the personnel was related to take-off, landing and han- also a vital part of this process – the dling of aircrafts, both in domestic functioning of the airport depends In 2016, and international traffic, rendered for 17 meetings on the work of over 100 smaller of the Airport Security Team airlines and other users of aircrafts entities cooperating in the field of were held. (Permit of the President of the Civil security. Aviation Office to run a business in
G4-DMA, G4-14 Safety | 49
The applicable regulations imple- EMERGENCY ACTION in order to eliminate the emergency ment the latest standards and the situations occurring at the airport or best practices of the International In 2016, the Emergency Action Plan in the operation zone, as well as sets Civil Aviation Organization (ICAO), (PDSZ), developed in accordance out the rules for notifying, directing and at the same time allow the ad- with the relevant EU regulations, was and coordinating the work of services aptation of infrastructure resources, approved. It describes actions to be dealing with the emergency situa- procedures and investments to the taken during an emergency situation, tion. Implementation of procedures actual needs of the airport, defined in order to minimize the effects of described in this document allows to by the processed volume of air traffic such situations, especially actions quickly resume all flight operations and its characteristics. related to saving lives and health of that were suspended as a result of people, and the protection of prop- an emergency. The document also The certificates owned by the airport erty and natural environment. The contains guidelines regarding the help to further improve its credibility document also describes in detail conditions and frequency of its in the eyes of airlines. all available measures to be taken verification and updating.
Photo: Kraków Airport
13 Data acquired via surveys of the International Airports Council conducted in 2016 at 284 airports.
G4-DMA, G4-14 Sustainability Report
KRAKÓW AIRPORT PERSONNEL TRAINING & EXERCISES
Photo: Kraków Airport
Regular training and exercises denominations, cultural diversity, “PASSENGER 2016” translate to increased safety. The and special needs of passengers with training process implemented by disabilities. 100% of SOL personnel On July 2016, a special crisis training the Company Security Division in took part in the training. In addition, session – “Passenger 2016” was held. accordance with the requirements of on January 2016, a seminar for the The training was dedicated to dealing Civil Aviation Security, including the security personnel titled “Terrorism with passengers and their families in provisions of the National Training Selected Issues” was held, which also case of an air accident. The training Programme, includes a series of covered the topics of cultural and was scheduled at night, so as to not training courses intended not only religious differences, and the right of cause any traffic difficulties. During for the employees of the Company every human to feel secure. the training, an air accident during but also for other entities operating approach to landing was simulated. at the airport. Representatives of the Security The simulated emergency situation Division also took part in interna- served as a test of preparedness of tional workshops and conferences airport services in crisis situations, TRAINING OF AIRPORT devoted to the issues of airport as well as a test of their cooperation SECURITY SERVICE security perceived as an element of with public services, including the critical infrastructure, with particular police, firefighters, emergency med- In 2016, the Airport Security Service emphasis placed on the topics of ical services, and the prosecutor's (SOL) underwent two trainings in cyber threats and the use of new office. The place of “accident” was se- the field of intervention techniques, technologies as tools of illegal cured, and an accident investigation shooting techniques and methods of interference. was carried out. Afterwards, actions security control, and their imple- and procedures for the restoration of mentation with respect of religious normal air traffic were initiated.
G4-14, G4-HR7 Safety | 51
“CARE TEAM KLM” families, and relatives. The training United States Transportation Security consisted of a theoretical and Administration (TSA) and the United In 2016, a special training session practical part. During the practical States Customs and Border Protec- – “Care Team KLM”, intended for all part, the participants took part in tion Office (CBP), and with the help those employees of the Company simulated “help the injured person” of United States Consulate in Kraków, who are in direct contact with pas- situations involving injured persons a training on exposing people using sengers during their work, was held. of a different cultural background. counterfeit travel documents. The focus of this two-day session was the assistance provided to persons In addition, Kraków Airport also injured in aviation accidents, their organised, in cooperation with the
Photo: Kraków Airport
G4-14 Sustainability Report
SAFETY DURING SPECIAL EVENTS
Photo: Daniel Szura
WORLD YOUTH DAY in the area of security with various situations presenting a potential public services (including: the police, threat to the security of the airport. Without a doubt, the biggest chal- the Internal Security Agency, the Additionally, special leaflets with lenge for the airport in terms of Border Guard, the Military Police, the instructions on how to behave during coordination and security during Government Protection Bureau and an emergency were prepared and special events in 2016 was the World the judicial authorities). distributed among the airport staff. Youth Day (especially the arrivals and departures of planes with WYD par- Company employees and employees ticipants, including Pope Francis him- of other companies located at the self, travelling to and from Kraków). airport had undergone special train- The event required our cooperation ing to prepare them for emergency
Photo: Daniel Szura
G4-SO2 Safety | 53
approximately 40,000 pilgrims travelled via Kraków Airport to celebrate the World Youth Day
16.07.16 9.08.16 arrival of the first registered pilgrim departure of the last airplane chartered for pilgrims returning from WYD
10,453 13,200 22,552 record number of record number of record number of arriving passengers departing passengers arriving and departing (25.07) (1.08) passengers (1.08)
9 / 30 152 70 the largest number of extra extra trains volunteers of the WYD airplanes (arrivals) - 25.07 during the WYD Committee (from Poland, / Slovakia, Lithuania, Ukraine, the largest number of extra Canada, Germany, Italy, airplanes (departures) - 1.08 Romania, Malaysia, Croatia and Vietnam)
2,097 493 19,021 record number of persons, record number of record number of who have reported to the persons who have persons asking for help Information Centre (1.08); asked for help from the at the Information over 100 questions per Call Centre (26.07) Centre or calling the hour on average Call Centre Sustainability Report
AIR ACCIDENTS CAUSED BY BIRDS
The analysis of numbers and effects kestrels, as well as small and of air accidents caused by birds in fast birds – mainly swallows. It is 2016 has shown a major increase of estimated that they are the cause risk in this regard. The number of of about 70% of collisions. This collisions has exceeded the accepted proves the high and lasting effec- safety value (not more than 10). tiveness of the falconry methods For this reason, according to the used to keep the numbers of birds Photo: Łukasz Polus EPKK Spotters Operating Instructions of the Airport, of other species in check. Unfor- all flight incidents occurring in the tunately, this method is far less analysed area should be recorded, effective in case of the 3 species analysed and rated. Implementation mentioned above. of additional means of risk mitigation might also be necessary. Along with the preparations for the construction of a new runway, an environmental impact report, which will provide new and In 2016, a significant number of Safety factor in 2016: updated information regarding the birds of a species that did not 17.7 out of 10,000 flight airport’s natural environment and cause any air incidents in the operations the possible methods for limiting previous years, the white wagtail, the mutual interaction, is created. was reported. A total of 9 collisions were confirmed to be caused by The following key aspects were During the last 3 years, several this species. determined during the analysis of the construction projects were carried causes of the increased risk caused out at the airport. This has perma- We predict that the demolition by animals, in particular birds: nently disturbed the conditions of of the inactive sanitary aviation the natural environment (presence hangar, which was a major nesting Out of the 70 species identified of excavations, earth heaps, area for swallows, will significantly in the ornithological overview, temporary water stagnations, contribute to decrease the number only a few appear to be posing a structures, uncontrolled vegeta- of collisions in the following years. threat, namely the predatory birds tion, etc.) in the area, increasing its – common buzzards and common attractiveness for birds as a result. Because small birds such as swal- lows, wagtails, etc. do not pose a major threat to planes, we should fo- cus on eliminating the threat caused by larger birds, mainly kestrels and NUMBER OF COLLISIONS/YEAR buzzards. This can be achieved by limiting their basic food sources 20 (limiting the population of rodents on grassy surfaces in the vicinity of 16 the airport). 12
8
4
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 G4-14, A09 Safety | 55
AIRPORT RESCUE AND FIREFIGHTING SERVICES
Kraków Airport has its own Airport Since the beginning of 2016, the Rescue and Firefighting Service ARaFS unit, as the only airport fire- ARaFS. The firefighters always keep fighting and rescue service in Poland, watch over the safety of passengers is a member of the National Rescue
Photo: Jacek KrawczykPhoto: Jacek present at the airport, and are always and Firefighting System, which ready to act in case of an emergency brings together different emergency outside of the airport. services that join their forces during mass events. Becoming a part of the National Rescue and Firefighting System, allowed the Kraków Airport In 2016, ARaFS firefighters were firefighters to provide assistance during actions taking place outside called to emergencies outside the airport (but still in its vicinity). the airport 30 times, mainly Three vehicles were assigned for on the A4 motorway, but also such outside emergency actions. in the villages: Balice and Depending on the type of action, Aleksandrowice. the ARaFS emergency centre decides which one of the vehicles should be deployed.
FIRST AID
AUTOMATIC FIRST-AID CALL These devices, capable of saving SYSTEM a person's life in case of a sudden cardiac arrest, can be found in the Special devices which can be used landside area (near both Airport
Photo: Kraków Airport to call for help in case of emergency Information points and at the at any time of the day are located security control point), in the airside in several places at the airport. By zone (next to the Aelia store, and pressing the “First Aid” button, you near the border guard posts in the can call the paramedic team on duty. non-Schengen zone), as well as in The devices are marked in red. the VIP terminal.
The Airport Medical Security Service BRAND NEW DEFIBRILLATORS is responsible for the medical safety IN THE TERMINAL of passengers, as well as for organis- ing various training sessions for the In 2016, three new defibrillators were Kraków Airport employees. installed at the passenger terminal. Kraków Airport already owns six Au- tomatic External Defibrillators (AED). Sustainability Report
ENVIRONMENTAL PROTECTION
Photo: Waldemar Piela Environmental Protection | 57
Photo: Jacek KrawczykPhoto: Jacek
While performing its business air quality protection (e.g. mon- in the rainwater drainage system, activities, Kraków Airport respects itoring of the amount of gas or etc.), the principles of sustainable devel- combustion dust entering the air, opment to help preserve the natural and all measures aimed at main- sustainable management of green surroundings of the airport. The taining the proper functioning of areas (e.g. qualitative and quanti- actions undertaken by the airport machines and devices in terms of tative monitoring of wooded and in this regard include: expansion effective reduction of emissions), green areas, cleaning and mainte- of the programme of selective nance work, etc.). waste collection in the airport area, rational management of hazardous implementation of the programme and non-hazardous waste (includ- In order to increase the awareness of of continuous recovery of recyclable ing the quantitative and qualitative airport employees of the ecology-re- materials from waste generated by monitoring of generated waste, lated issues, special information and the airport, implementation of ener- reduction of waste generation at educational campaigns in the field of gy-saving solutions in new projects the most common sources, es- environmental protection are held. and modernisations of the existing tablishing a new waste collection The airport’s Intranet is the primary facilities, and all activities aimed at site, equipping the places with the source of information in this regard. raising the pro-ecological awareness highest waste-generation potential among employees. with appropriate environmental protection devices, etc.), Kraków Airport carries out different activities related to: rational water and sewage man- agement (for example, by means of noise protection (e.g. continu- qualitative and quantitative mon- ous monitoring of noise levels, itoring of water consumption and implementation of anti-noise sewage dumping into groundwater procedures – in cooperation with and / or soil, implementation of external entities), anti-pollution protective measures
G4-DMA, G4-14 Sustainability Report
ECONOMIC USE OF NATURAL ENVIRONMENT
The waste management carried processes in internal combustion out at Kraków Airport is centred engines, emissions of gases or dust around keeping records, including into the air as a result of operation of reporting for both internal and gas-fuel-powered boilers, water con-
Photo: Jacek KrawczykPhoto: Jacek official purposes, which is enforced sumption, or the amounts of waste- by the statutory duty. Kraków Airport water entering the groundwater. On creates reports on the economical the basis of the submitted reports, use of the environment, i.e. on the Kraków Airport pays all the fees, as amount of waste generated, as well required by law, to the account of the as mandatory reports informing Marshal's Office of the Małopolskie about the emissions of gases or dust Voivodeship in Kraków. into the air as a result of combustion
HAZARDOUS AND NON-HAZARDOUS WASTE MANAGEMENT
Kraków Airport is highly concerned cardboard packaging, thus reducing an economically viable concept, with the efficiency of the process of the amount of generated municipal which allowed to generate additional waste sorting and with minimizing waste. Recycled paper and cardboard financial resources by selling the the amount of generated waste. packaging are valuable recyclable generated waste to external enti- The company also puts emphasis materials. Communal, post-consump- ties, but more importantly, it also on the recovery of waste, mainly tion waste continues to be the most improved the ecological awareness by means of recycling of paper and commonly generated type of waste of our employees. at the Airport. Regular preventive inspections of In 2016, the profit from the sale In order to systematize the waste storage places for hazardous and management-related activities, non-hazardous waste at Kraków of waste (paper and cardboard Kraków Airport has created detailed Airport allowed us to identify the packaging) amounted to over internal instructions which set out areas requiring improvements, or PLN 15,000. The company sold the procedures for dealing with additional personnel training. over 42 tonnes of recyclable hazardous and non-hazardous waste. waste. Reducing the amount of The activities focusing on proper Recording of other types of segre- waste segregation, which have been gated waste, i.e. plastic, glass and generated municipal waste by implemented and carried out for metal packaging, was introduced and 42 tonnes allowed the Company to several years, proved to be not only implemented in 2017. generate savings in the amount of PLN 12,000.
G4-DMA, G4-EN23 Environmental Protection | 59
Municipal waste in 2016 r.: 8,161 m³
HAZARDOUS AND NON-HAZARDOUS WASTE GENERATED IN 201614
Mass of generated No. Waste code Waste type waste [Mg]
1. 13 01 10* Mineral hydraulic oils without halogenated organic compounds 0.390
Mineral engine oils, gear oils and lubrication oils without halogenated organic 2. 13 02 05* 0.800 compounds
3. 15 01 10* Packaging containing residues of / contamined with dangerous substances 0.489
Sorbents, filtration materials (including oils not listed in other groups), fabrics 4. 15 02 02* intended for wiping (cloths, rags), and protective clothes contaminated with 0.695 hazardous substances
Sorbents, filtration materials (including oils not listed in other groups), fabrics 5. 15 02 03 0.026 intended for wiping (cloths, rags), and protective clothes not listed in 15 02 02
6. 16 01 07* Oil filters and fuel filters 0.096
7. 15 01 01 Paper and cardboard packaging 42.179
8. 16 01 19 Plastic materials 0.115
Worn out devices containing dangerous elements, other than mentioned in 9. 16 02 13* 0.070 16 02 06 to 16 02 12
10. 16 02 14 Worn out devices, other than mentioned in 16 02 09 to 16 02 13 0.705
11. 16 06 02* Batteries and rechargeable Ni-Cd batteries 0.013
12. 16 06 01* Batteries and lead-acid batteries 4.000
Waste from paints and varnishes containing organic solvents or other danger- 13. 08 01 11* 0.200 ous substances
14. 15 01 02 Plastic packaging 0.005
15. 16 01 03 Worn tires 1.797
16. 16 01 17 Ferrous metals 1.076
17. 16 02 16 Elements removed from worn machines, other than specified in 16 02 15 0.111
18. 16 06 04 Alkaline batteries 0.033
19. 17 02 03 Plastic materials 0.540
20. 17 04 02 Aluminium 0.082
21. 17 04 05 Iron and steel 0.930
14 The table was created in compliance with the Waste Catalogue and the List of Hazardous Waste (Journal of Laws No. 112, item 1206, Regulation of the Minister of Environment of September 27, 2001 regarding the Waste Catalogue, pursuant to Art. 4 para. 1 point 1 of the Act of April 27, 2001 on waste, Journal of Laws No. 62, item 628). The asterisk “*” next to the waste type code stands for: Hazardous waste.
G4-EN23 Sustainability Report
AIR
Photo: Jacek KrawczykPhoto: Jacek
There are many potential sources of In addition, the emissions of gases Kraków Airport has implemented a air pollution at the airport: and dust at the airport can be procedure of systematic registration heating boilers on natural gas, attributed to the airlines (aircrafts, of gas and dust emissions generated state administration services, as a result of fuel combustion mechanical ventilation handling agents, cleaning compa- processes in combustion engines installations, nies, transport and parking-related of vehicles. The procedure consists services, air fuel supply and delivery). in official reporting in connection passenger cars, specialized The above-mentioned entities com- with the statutory obligation and the vehicles, power generators, motor ply with national law and implement obligation to pay the related fees to vehicles, other means of road its provisions on their own. the account of the Marshal's Office transport, other devices. of the Małopolskie Voivodeship in Pursuant to the Act of May 15, Kraków. 2015 on substances that deplete the ozone layer and on various The total environment fee in 2016 fluorinated greenhouse gases, the amounted to: PLN 58,889.92 Company was obliged to register the devices containing these substances Kraków Airport applies special AMOUNT OF FUEL in the Central Register of Operators modifications to the employed CONSUMED IN 2016 of the Institute of Industrial Chemis- devices, equipment and vehicles for Diesel fuel – ca. 95,000 litres try in Warsaw. Currently, 64 devices, the purpose of reducing the negative Euro 95 Pb – 50,500 litres which are subject to the guidelines impact on the environment. of the above-mentioned Act, were Combustion of fuels in gas boilers registered at CRO. with a power output of up to 5 MW.
High-methane natural gas – gas consumption: 797,703 m³.
G4-EN15, G4-EN19 Environmental Protection | 61
NOISE MANAGEMENT
Photo: Joanna Patej EPKK Spotters
Air operations, i.e. flights, takeoffs, Areas located within those special reduction procedures adapted to landings and aircraft ground opera- zones are subject to certain re- a particular type of aircraft, it is tions are the primary noise sources. strictions regarding their use and recommended that the departures The biggest increase in the number development. are performed following the of air operations is registered in the generic noise reduction proce- summer. dures for ascending aircrafts, in MITIGATION OF AIRCRAFT accordance with the annex to ICAO Because the permissible levels of NOISE Doc 8168 Chapter 3 Procedures for sound intensity in the environment Air Navigation Services – Aircraft In order to limit the propagation of have been exceeded, by virtue of the Operations, Volume I – Flight aircraft noise at the Kraków-Balice resolution of the regional council procedures, part I, section 7. airport, several noise reduction of the Małopolskie Voivodship No. procedures have been implemented: XXXII/470/09 of May 25, 2009, a limit- After take-off, aircraft should climb ed-use area was established around Aircraft operators performing air along the axis of the runway, as the Kraków-Balice airport. This area operations at the Kraków-Balice far as practicable, (RWY) until is divided into three zones with the airport should apply noise reduc- reaching the altitude of 600 m, following designations: A, B and C. tion procedures appropriate for the then make a turn after getting type of aircraft in use. the permission from the control In the absence of applicable noise services.
Surface area of the RUA / Zones m² Range of the RUAs and Zones km
Restricted Use Area 7,635,855 Restricted Use Area 5.6 (east) and 4.3 (west)
Zone A 844,807 Zone A 1.6 (east) and 0.8 (west)
Zone B 4,490,625 Zone B 4.25 (east) and 3.7 (west)
Zone C 2,260,423 Zone C 5.6 (east) and 4.3 (west)
G4-DMA, A07 Sustainability Report
Restrictions and rules Zone Zone parameters of use for the Zone Continuous Descent Approach The area between the It is forbidden to use the designated area for the (CDA) – on approach to landing, A borders of the area construction of single – and multi-family housing, the aircraft descends from the managed by MPL and the or homestead housing optimum position with a minimum line at the level of which It is forbidden to establish recreation-related the noise level is: L = 50 thrust and avoids a steady flight N buildings outside of the urban area dB or L = 60 dB at the same altitude without DWN Regardless of the current function of this area, the compromising the safe operation construction of single – and multi-family housing, or homestead housing is forbidden of the aircraft(s). The purpose of The use of the already existing single – and the CDA technique is to provide the multi-family housing, or homestead housing is only aircraft crew suitable conditions permissible under compliance with construction to optimize the aircraft's landing conditions compliant with noise standards for the building interiors approach profile, and in turn to It is forbidden to build hospitals, rest-homes, or reduce the impact of aircraft noise other facilities intended for permanent or long-term on the ground, and reduce fuel stay of children and adolescents, in the area. consumption and atmospheric It is forbidden to change the status of non-resi- emissions as much as possible. dential buildings to residential buildings
Restrictions between 9:00 PM and B The area between the It is forbidden to build hospitals, rest-homes, or outer border of Zone A other facilities intended for permanent or long-term 5:00 AM: from sunset to sunrise and the line at the level of stay of children and adolescents, in the area. approaches with visibility on RWY which the periodic noise It is permissible to use the existing facilities level is: L = 55 dB 07 are not permitted. Between DWN related to a long-term stay of children and adoles- 9:00 PM and 5:00 AM TWR does not cents who will not be present in the premises during night time (schools without dormitories, youth permit approaches with visibility hostels, summer camps, etc.), while ensuring the on RWY 25. required acoustic comfort inside the premises, and the access for children and adolescents to sports grounds during the regular daily class-time
C The area between the It is permissible to use the currently existing fa- border of Zone B and the cilities intended for long-term stay of children and line at the level of which adolescents who will not be present at the premises
the noise level is: LN = 45 dB during night time (schools without dormitories, youth hostels, summer camps, etc.)
AIRCRAFT NOISE Distance from the centre Measurement point Location MONITORING SYSTEM of runway ARP [m]
Throughout the entire year 2016, the Kk-P-01 Morawica 2,380 aircraft noise levels in the area sur- Kk-P-02 Balice, ul. Spacerowa 2,240 rounding the Kraków-Balice airport were continuously monitored by a KK-P-03 Kraków, ul. Na Nowinach 5,160 PCA-accredited test lab at the request of the Airport Manager. The noise Monthly reports on the results of aeronautical noise surveys conducted around monitoring system consists of three the Kraków-Balice airport are sent by the MPL Company to the Inspector for measurement points in the following Environmental Protection of the Małopolskie Voivodeship, and to the Marshal of locations: the Małopolskie Voivodeship.
G4-DMA, A07 Environmental Protection | 63
WATER AND WASTEWATER MANAGEMENT
Kraków Airport draws drinking water The discharging of rain and storm from the pipeline of the Municipal water from the areas of the Kraków- Services Company in Zabierzów. Balice airport (EPKK) is an essential The airport also has a reserve water factor which enables its everyday
Photo: Kraków Airport source in the form of two deep water uninterrupted use, modernisation wells. Unfortunately, due to poor and development. water parameters of this water, in particular the excessive concen- The only natural place to discharge trations of iron and manganese, rainwater from the airport available it is necessary to perform water so far has been Potok Olszanicki treatment until achieving parameters (Olszanicki Stream), which partially acceptable for consumption. There- runs through the area of the airport fore, a water treatment station and a and serves as an intercepting sewer. pressure booster station operate at Rainwater and stormwater are Kraków Airport. The water treatment discharged from the airport area plant (SUW) ensures the proper by means of a sealed rainwater Pursuant to the valid administrative parameters of drinking water. sewage system and equipped with decision, Kraków Airport is allowed environmental protection devices to take further organizational and Both water from the municipal sup- (pre-treatment tanks, retention technical measures to protect the ply system and the treated water is reservoirs, etc.), in compliance with aquatic and terrestrial environment. directed from the hydrophore build- the applicable water law permits. ing to the buffer tank, from which The Company is not responsible for it is moved back, with its pressure The water discharged via the sewage the de-icing of aircrafts. Two handling increased and stabilised by means system is subject to continuous companies operating at Kraków of the so-called hydrophore set, and quantitative monitoring, with the Airport can perform de-icing work at pressed back into the buildings via option of remote control over the the request of airlines operating at the Kraków Airport internal water discharge direction, and periodic Kraków Airport. supply system. An adequate dose of qualitative monitoring. This is to pro- a water disinfectant is dispensed by tect surface waters and soil, as well Total de-icing fluid consumption a chlorine dioxide generator. All pro- as to counteract excessive discharge in 2016: ca. 295,000 litre. cesses are controlled automatically. of water from the airport in case of excessive atmospheric precipitation. During the airport expansion pro- WATER CONSUMPTION IN 2016 gramme, the system was equipped with additional retention reservoirs Water supply system 32,415 m³ and pre-treatment tanks.
Deep water wells 36,900 m³ Total volume of wastewater in 2016: 101,409 m³ Total water consumption 69,315 m³
G4-EN8, A04, G4-EN22, A06 Sustainability Report
GREENERY MANAGEMENT
Photo: Artur Brandys
The specific character of the area of the Act on Nature Conservation, the safety of human life and health, of the Kraków-Balice airport (EPKK) good practices of use of greenery, property, phytosanitary security, and and of its neighbourhood requires a but also the provisions of aviation the removal of obstacles endanger- balanced approach to issues related law regarding the maintenance of ing the proper and safe air traffic. to wooded and green areas. operational safety directly in the area of the airport and its vicinity. Those activities also include com- Kraków Airport continuously per- pensational periodical plantings of forms tasks consisting in the shaping The primary tasks in this regard trees and shrubs in the area of the od dendroflora, while taking into include arboricultural care of trees Airport or in its vicinity. account the applicable provisions and shrubs in the context of ensuring
Last year we managed to plant hundreds of new trees of species best suited to the present habitat
Photo: Joanna Patej EPKK Spotters conditions.
G4-DMA Kraków Airport Employees | 65
KRAKÓW AIRPORT EMPLOYEES
Photo: Kraków Airport Sustainability Report
EMPLOYMENT DATA
Photo: Jacek KrawczykPhoto: Jacek
About 5 thousand people are The main objective of the Company training improving the professional employed at Kraków Airport, out of in the area of human capital man- and language skills, co-financing which 615 were employed by the MPL agement in 2016 was to provide its of learners at post-graduate Company in 2016. The level of em- employees with good working con- studies; ployment at the airport and directly ditions, which would help them with co-financing of sport and leisure at the Company managing the civil their professional development, and activities, sport cards for employ- part of the airport proves just how a set of additional benefits, including ees and their families; complex of an organism an airport is. social benefit programmes. A crucial part of the personnel strategy was tickets for cultural events: opera, the improvement of professional theatre, concerts, exhibitions; EMPLOYMENT DATA skills of employees and the maintain- various team-building parties and ing of high working standards. events; Level of employment in MPL as of 31.12.2016 615 employees / 611.53 94.7% of senior managerial posi- Christmas presents for children, full-time jobs. tions15 are held by residents of a special Christmas theatre Małopolska (out of which 78.9% performance; Average level of employment in live in close proximity to the MPL in 2016: 610.83 employees. uniforms and work clothing. airport, i.e. in the municipalities of: Zabierzów, Liszki, Wielka Wieś, The Company's Social Benefits Fund Michałowice, and in the urban is a form of social assistance for AVERAGE EMPLOYMENT AT municipality of Kraków). those employees who are in need of MPL BROKEN DOWN INTO support (in the form of an allow- PHYSICAL OPERATIVES AND In addition to salary, the following ance), i.e. have a difficult financial or OFFICE STAFF types of benefits were available in health situation. The fund is available 2016: for all employees, and covers: house loans, co-financing of vacation for Physical operatives 360.90 emp. medical care in private medical employees and their children. facilities, co-funding of vaccina- Office staff 249.90 emp. tions against seasonal flu;
G4-9, G4-10, G4-56, G4-EC6, G4-LA1, G4-LA2 Kraków Airport Employees | 67
TOTAL NUMBER OF EMPLOYEES BY TYPE OF EMPLOYMENT AND SEX
TOTAL NUMBER AND THE RATE OF EMPLOYMENT Working hours Total Women Men OF NEW EMPLOYEES INCLUDING THE TYPE OF EMPLOYMENT, AGE GROUP, SEX AND REGION Full-time 607 182 425 Part-time 8 4 4 Number of employees Total Women Men Total 615 186 429 Group: 30 years or less 33 15 18 Type of employment Group: 30 to 50 years 22 14 8 Total Women Men contract Group: 50 years and more 4 0 4 Trial period 9 6 3 Residents of Małopolska 56 29 27 Definite period 102 46 56
Indefinite period 504 134 370 Rotation of employees Total Women Men
Group: 30 years or less 15 8 7 Type of employment Total Women Men Group: 30 to 50 years 26 6 20 Civil law contracts 25 12 13 Group: 50 years and more 11 0 11 Self-employment 0 0 0 Residents of Małopolska 51 14 37 Supervised employees 615 186 429
PERCENTAGE OF EMPLOYEES EMPLOYED Region / Voivodeship Total Women Men UNDER COLLECTIVE AGREEMENTS Lubelskie 1 1 0
Number of Mazowieckie 2 1 1 Number of employees Percent persons Warmińsko-Mazurskie 2 2 0 Employed under an employment 606 94.69% contract Podkarpackie 9 3 6 Employees partially included in the 9 1.40% CCLA Świętokrzyskie 11 4 7 Civil law contracts 25 3.91% Śląskie 16 7 9
Total 640 Małopolskie 574 168 406
In August 2016 the Collective Labour the implementation of additional Company's Management Board and Agreement and Work Regulations of services for employees, e.g.: vaccines, the trade unions is the agreement Kraków Airport were updated. The parking spaces, medical care, sports signed in January 2016 regarding the trade union organization and the cards, etc. with the respective fees wage growth rate, thanks to which Company’s Employees' Council both below the regular market prices. the airport workers were guaranteed agreed on this update. The most an average salary increase of 5%. important changes introduced to The Employee Council and the the above documents concerned, Inter-company Commission No. The Employees' Council is a body among others, the introduction of 1725 of NSZZ “Solidarność” are both representing employees, and its task a flexible working time for employ- active in the Company. One of the is to negotiate with the employer ees working under the system of examples of effects of cooperation in order to determine the rules irregular working hours, as well as and communication between the and procedures for the sharing of
G4-DMA, G4-10, G4-11, G4-56, G4-LA1, G4-LA2 Sustainability Report
information, performing consulta- REGISTER OF WORK Accidents at work are reported by the tions, and resolving disputes. In July ACCIDENTS injured employee's superior or by the 2016, an election for the new term injured person, providing that their of the Council was held. The number Every year, the Company is obliged health condition allows it. After pre- of voters entitled to vote (included to submit a report to the Social paring the notification, in accordance in the census) was 607. 332 voters Insurance Institution, containing with the applicable provisions of ac- participated in the vote, i.e. over 50% the information on the number of cident documentation and approval of the employees. From among 9 accidents at work which occurred in of the post-accident report by the candidates, a 7-member Council was the previous year. Management Board of the Company, elected. the accident (along with all relevant In 2016, at December 31, 612 employ- information) is then registered in the The Company also employs a Social ees were employed in our Company, “Register of Work Accidents”. Since Labour Inspector, elected for 2015- including 180 women and 432 men. the Company has not yet had any 2019 during the election in 2015. In 2016, a total of 3 accidents at work cases of occupational diseases, nor took place, during which only 3 male are there any suspicions regarding The Company maintains a continuous employees (working in shift system) the presence of any cases of such information policy for employees were affected. The accidents were diseases – no relevant register is regarding the Company's activities in classified as: individual, light, causing kept. The company has a health and terms of investments, current work- temporary inability to work (types safety committee consisting of 7 ing conditions and employees' rights, of injuries: head and ear trauma; hip persons, including 3 representatives executed by means of Intranet and contusion; damage to the meniscus of employees, which at the end of mailing available to all employees, as of the knee joint). No fatal accidents 2016 amounted to 0.5% of the entire well as in the form of meetings of the were reported. In 2016, no cases of staff. Board with the management staff. occupational diseases were reported.
0.077%16 – percentage of of a percentage of all days during working days lost, i.e. the percent- which the employee should be age of days of absence at work as at work, in accordance with the 15 Board, directors, managers, main accountant, a result of accidents at work and schedule during a specific time Head of the ARaFS, Head of the Airport Security Service. occupational diseases, resulting in period. 16 Because of different working time systems the employees taking a sick leave. For every accident at work, there for various departments and employees of the are worked by Company, the Working Days Lost rate, as defined 16% – percentage of absence 342,533 hours in G4-LA6, was calculated by converting the which refers to the number of the Company's employees in 2016 – working days to working hours, in relation to the actual absences at work of an accident rate17. total number of expected working hours for all employees of the Company in 2016. employee expressed in the form 17 The accident rate is the frequency of occurrence of accidents in relation to the total number of worked hours of the entire team of employees of the Company during the period.
G4-DMA, G4-11, G4-56, G4-LA6 Kraków Airport Employees | 69
STUDENT INTERNSHIP PROGRAMME “NEED HELP”
Photo: Michał Nowak
The “Need Help” internship pro- each service, and the daily function- The entities that hired the interns in- gramme was started in 2007 and ing of the airport. clude: handling companies, daughter was organised every year since then. companies, airlines: easyJet, Emirates During the 1 month-long internship, After gaining the necessary Airlines and Qatar Airways, as well the students work at the “Need Help” knowledge, the participants of the as the Polish Air Navigation Services service, the purpose of which is to programme participate in practical Agency. provide assistance to passengers at tasks. The “Need Help” programme is the airport. very popular among students, which The programme was acknwledged in is reflected in the statistics – so the report of the Responsible Busi- This is probably the best way for the far 436 trainees have participated. ness Forum “Responsible Business participants to quickly learn about After completing the programme, in Poland – Good Practices” in the the complexity of the airport. During the best students will receive a job subcategory “Creation of Jobs and a period of four weeks, the trainees offer. About 120 people out of all Development of Competences”. will learn about the topography of participants of the internship have the airport, its security rules, tasks of started their professional career in In addition to the “Need Help” the aviation industry. Aside from programme, over 30 people have Kraków Airport, its partners, includ- participated in student internships ing airlines, also benefit from the or practical vocational training at our experience and skills acquired by the airport (at VIP & Business Services interns. Department, Airport Security Service, Department of Operations).
During last year’s summer, the 10th edition of the “Need Help” internship programme was held. 49 participants Photo: Michał Nowak took part in the programme. Sustainability Report
ENGAGING OUR EMPLOYEES
Photo: Kraków Airport
“WE SUPPORT VOLUNTEERS” – proteges of public institutions or remain anonymous, and the only A GRANT COMPETITION non-governmental organizations. The information revealed is the age and maximum grant amount is PLN 5,000. sex of children and a list of needs The evaluation is based on the of their families. In 2016, a special During the first edition of the com- criteria set out in the competition rule was introduced - each one of petition, 6 projects were completed, regulations, and is performed by the the chosen families would receive Competition Commission. help from a different division. During with a total of 51 participating a period of one week, volunteers volunteers. collect donations and gifts. The list CHRISTMAS HELP FOR of needs is available on the Intranet COLLEAGUES and on posters. Thanks to this action, In 2016, the 1st edition of the “We 5 families received help in 2016. Support Volunteers” grant compe- Because of the difficult situation of the families of some of the employ- tition, intended for Kraków Airport Over 60 neatly decorated Christmas ees of Kraków Airport, our employees employees, was held. The competi- packages went to families. The action have been holding a Christmas char- tion is a part of Kraków Airport's em- was coordinated by 10 volunteers ity action for those in need for the ployee volunteering program, which who were collecting donations and past two years. The eligible families was prepared following the Social gifts, doing the necessary shop- are indicated by the Company Social Responsibility Strategy of Kraków Air- ping, packing the gifts, and finally port for 2016-2018. The competition Benefits Commission. Those families is designed to support the pro-social activities of employees who devote their free time and energy, and use their skills to help others.
The goal of the competition is to award a grant to the best projects of the employees of Kraków Airport 5 10 60 families children presents – projects that are intended for the Kraków Airport Employees | 71
delivering them to the families. The port have donated almost 268 litres collected amount of money was of blood (32.85 l in 2016).
Photo: MAT enough to purchase a wheelchair, the necessary furniture, household ap- Kraków Airport was awarded with the pliances, bedding, cleaning products, Cup of the President of the Polish hygiene products, clothes and small Red Cross for its continuous support gifts for children. Furthermore, two for the honorary movement of blood families received a computer. donation in 2016.
Our campaign was acknowledged for the second time in the report KRAKÓW AIRPORT of the Responsible Business REPRESENTATION – Forum “Responsible Business in MAT RUNNING TEAM Poland. Good Practices”. Its name is derived from the first let- over ters of the names of the founders of the group: Monika, Artur, Tomasz. MAT 7,000 km HONORARY PCK BLOOD in 10 years DONOR CLUB “RH WINGS” began to run in 2016, wearing T-shirts AT KRAKÓW AIRPORT with the logo of Kraków Airport, not only in Kraków and Małopolska but In October 2011, the Honorary PCK also, thanks to the Company's sup- Krwiobieg, Bieg Wielkich Serc, Bieg Blood Donor Club “Rh Wings” was port, in international competitions. Fundacji Tesco. Frequent participa- established at Kraków Airport. In the In 2016, Renata officially joined the tion in competitions, articles in sport regular blood donations, a total of 22 team. Occasionally, non-associated press and on social networks, have of which took place until December runners also participate in sport made the MAT team of Kraków Airport 2016, the employees of Kraków Air- events together with MAT. Members very recognizable. of the team cover different distances during sport competitions, from In April 2016, during the largest event short several-kilometre-long runs to of the aviation industry – Routes full marathons and mountain runs. Europe, hosted by Kraków Airport, a charity run along the embankments Each one of the MAT members par- of Vistula, initiated by MAT, and
Photo: Kraków Airport ticipates in several races every year, a football match was held. During including team competitions. In 2016, those events charity money (EUR the Kraków Airport team took part in 1,200) was raised for the purpose of the first edition ofWRO RUNWAY RUN, funding the medical treatment of the coming in 2nd in a 10-km-long run son of one of the airport employees. in the airport category, a splendid result, second only to the Wrocław Airport team.
Our runners gladly take part in char- ity races, during which they put a lot 32.85 l of effort to help the sick and those of blood donated in 2016 in need, e.g. Kraków Business Run, Sustainability Report
KRAKÓW AIRPORT SHOOTING TEAM ACHIEVEMENTS OF THE KRAKÓW AIRPORT SHOOTING In 2008, the Airport Security Ser- TEAM IN 2016 vice (SOL) earned an invitation to Photo: Kraków Airport Kraków Photo: participate in a nationwide shooting FEBRUARY: competition for the security industry. 8th place (out of 37 participants) After short internal qualifiers, a during the International Shooting team was created which came in 8th Competition in Romków, without any prior preparations, thus gaining the recognition and acknowl- 1st place of our employee – Paweł edgement of the other participants. in the series of shotting competitions During the next edition of the same “Winter in Emjot Chorzów” shooting competition, the Kraków Airport team came in 5th. Encouraged MARCH: KRAKÓW AIRPORT by this success, the employees 1st place (out of 30 partici- FOOTBALL TEAM wanting to develop their passion and pants) during the “Zbyszków Cup” promote Kraków Airport, formed the competition The team was established in 1997, official SOL shooting team in 2010. and since then the football players of In 2011, the team came in 1st, thus APRIL: Kraków Airport have been very suc- winning the 10th Polish Shooting 5th place during the “7th Memorial cessful both in Poland and abroad. Championship of the security of Wojciech Ruszkowski” The core of the team is formed by the industry. firemen from the ARaFS, supported SEPTEMBER: by their colleagues from other The SOL shooting team has been 3rd place (out of 47 participants) departments. the national champion of the “12th Cup of the Commander of the airport security industry for Central Training Centre of Prison TOURNAMENTS IN 2016: 7 years in a row. Services” 1st place in the “7th Shooting Com- Second place in the 20th Champi- The composition of the team has petition of Airport Security Services” onships in Futsal Olsztyn-Mazury changed over the years, however, 3 (21-22.10.2016), and the title of the of its members: Zbigniew, Paweł and Best Shooter and Best Player of Dariusz continue to be the backbone the tournament for our colleague of the team ever since its foundation. – Jakub. Additionally, Zbigniew and Dariusz are
shooting instructors who share their Photo: Kraków Airport European Airport Football Champi- theoretical and practical knowledge onships 2016 in Vienna – players of with other employees of the Airport Kraków Airport reached the semi-fi- Security Service during shooting nals. Players from teams of various training sessions. other airports also participated in the tournament: Domodedovo, Dublin, Frankfurt, Kraków, Londyn City, Malta, Munich, Nice, Salzburg, Sheremetyevo and Vienna. Kraków Airport – A Responsible Neighbour | 73
KRAKÓW AIRPORT – A RESPONSIBLE NEIGHBOUR
Photo: Damian Szymula Sustainability Report
Photo: Jacek KrawczykPhoto: Jacek
The airport and its environment over 1,000 in the military sector). Being aware of the huge responsibil- (residents, local companies, local This is a big responsibility and the ity for its surrounding environment, government units, non-governmental reason why Kraków Airport acts Kraków Airport is a responsible organizations) is a system of mutual in accordance with principles of and reliable employer who un- dependence. The mutual impact is sustainable development. According dertakes various activities in the permanent and unavoidable. The to the indications of ACI and the field of environmental protection, airport cannot exist if there is no de- airport’s own analyses, the operation supports cultural events in Kraków mand for flight services. The airport's of Kraków Airport in 2016 resulted in: and Małopolska, and shows active activity is a chance for people living involvement in the life of the local in the neighbourhood to find em- 3,300 jobs created in the compa- community. ployment. Its activity also translates nies of suppliers directly related to social activity of the company, and to the operation of the airport (e.g. Our involvement takes various forms, even economic development – after catering for handling companies); e.g. the agreement concluded in all, new investors choose this region 3,400 jobs created in the region 2008 between Kraków Airport, the precisely because of the proximity of as a result of money spent by Commune of Zabierzów and the the airport. people employed at the airport or Municipality of Kraków, under which in companies cooperating with the Kraków Airport decided to co-finance About 5,500 people are employed at airport (daily expenses for living, the agglomeration bus route No. the Kraków airport (employment in including food, clothes, kindergar- 208, connecting the airport and the the civil sector: approx. 4,500, and ten and school fees, etc.) Main Railway Station in Kraków. This connection is used by the residents over 51,000 jobs created as a result of nearby villages and passengers of the indirect impact related to According to the survey of the of Kraków Airport. For residents of investments, tourism, etc. (if the Airports Council International, some of the villages located in the airport didn’t exist, the number of vicinity of the airport, this is the only for every 1 million passengers investments and new jobs related connection to the centre of Kraków. using the airport, there are 750 to those investments, tourists and jobs in the region. tourist-related services would be significantly lower).
G4-DMA, G4-9, G4-EC7, G4-EC8 Kraków Airport – A Responsible Neighbour | 75
“SUPPORTING OUR NEIGHBOURS” – THE GRANT COMPETITION
Photo: KrzysztofPhoto: Photography Kościelniak
Every year, the airport supports joint efforts of improving the living novation of the project, the number numerous social campaigns and conditions of the local community. of affected residents, establishing initiatives, focusing particularly on Only organisations and institutions project-centric partnerships, or the the communes neighbouring directly that are based in the communes of sustainability of results, are defined with the airport – Liszki and Zabier- Zabierzów or Liszki can participate in in the regulations of the competition. zów. The grant competition started in the competition, and the proposed The regulations and the competition 2010 – “Supporting our Neighbours” projects must affect those two questionnaire are modified every was devised with the well-being of communes. year, so as to take into account the residents of the two communes in ongoing social changes, the growing mind. The provided support influ- Thanks to the ingenuity of the number of entities interested in the ences different areas of local life. residents and the support of Kraków competition, and, most importantly, Airport, projects that contribute to the comments and suggestions of The purpose of the competition the integration of the local commu- the participants. is to support non-governmental nity, or influence the development of organisations, local institutions, or culture, education and sport are im- In 2016, the 8th edition of the “Sup- informal groups of residents, in their plemented. Every year, projects from porting our Neighbours” competition the following areas are accepted into the competition: education, culture “SUPPORTING OUR and historical heritage, ecology, Our flag project was noticed and NEIGHBOURS” 2010-2016 promotion of a healthy lifestyle, mentioned in the report of the Forum safety, improvement of tourist for Responsible Business “Responsible 8 editions so far attractiveness, and other initiatives Business in Poland. Good Practices.” 121 implemented projects related to recreation, physical fitness and sport. in 2013. Since then, it is regularly 76 projects in the Zabierzów mentioned in the lists of long-term commune The criteria for determining the best projects in the categories of: social projects, e.g. the needs of local 45 projects in the Liszki commune commitment and development of local communities, purposefulness and in- over 700 volunteers community.
G4-SO1 Sustainability Report
was held. Out of 64 submitted have never applied to the competi- projects, we financed 14 winning local tion yet, and almost 30% were not its initiatives. beneficiaries), seem to confirm this.
Photo: Kraków Airport The “Supporting our Neighbours” As many as 88% of the respon- grant competition has received dents said that “Supporting our approval of the local institutions Neighbours” is an effective means and non-governmental organiza- of supporting the areas located in tions. The results of the evaluation the vicinity of Kraków Airport. questionnaire, conducted in 2016 among the previous beneficiaries of The same number of survey partici- the competition and among local pants expressed their willingness to non-governmental organizations (7% register their own initiatives during of the respondents were entities that the next edition of the competition.18
18 The detailed results of the evaluation ques- tionnaire on the “Supporting our Neighbours” grant competition are described in chapter “Relations with Stakeholders”.
"SUPPORTING OUR NEIGHBOURS" THE 8TH EDITION - THE BEST LOCAL INITIATIVES
1/ Stowarzyszenie Przyjaciół 6/ Stowarzyszenie Lepszy Baczyn – 11/ Samorządowe Centrum Kultury Oświaty w Rząsce “na 6+” – Monitoring for Baczyn i Promocji Gminy Zabierzów – “The Senior's Corner” a stationary and mobile computer 7/ Sołectwo Balice – “Public Safety – room 2/ Ośrodek Sportowo Rekreacyjny Monitoring for Balice” w Zabierzowie – Purchase of a JOB 12/ Highschool at the “Radosna wheelchair. 8/ Stowarzyszenie Liszki.TV – “Ex- Nowina 2000” Education Centre – press Liszki.TV” The intercommunal Smile Festival 3/ Stowarzyszenie Nasz Cholerzyn 2016 – Expansion of “InteGRACJA” – 9/ Sołectwo Bolechowice – Folk Art, a playground and recreation zone an oveview of Józef Kruk (during 13/ Volunteer Fire Department in in Cholerzyn. the 16th Ecological Picnic in Rząska – Purchase of an AED (Au- Bolechowice) tomated External Defibrillator) 4/ Primary School No. 2 of Św. Jadwiga the Queen in Kaszów – 10/ Stowarzyszenie Aktywny Budzyń 14/ Sołectwo Aleksandrowice OdLOTowy Park Rekreacji (a recre- – Construction of a recreation – a place for recreation and ation zone) zone for children, adolescents leisure-time activities and adults 5/ Foundation of Brother Albert – a local self-help house – The room of calmness
G4-SO1 Kraków Airport – A Responsible Neighbour | 77
WE SUPPORT CULTURE
The sponsoring activities are an and leaflets. In 2016, the terms of important element of the process cooperation between the Company of positioning of the Kraków Airport and the Kraków Festival Office were
brand. Their purpose is to shape the established and signed in the form of ShutterstockPhoto: image of the airport as a modern a contract. The document serves as company and a leader among the basis for maintaining the mutual European regional airports, and to cooperation. build good relations with residents of the neighbouring communes. In 2016, For the sake of supporting various we continued our activities started cultural projects in Małopolska, in previous years, and we developed Kraków Airport has allowed several projects pertaining to the local select entities to use space on the communities, in accordance with the footbridge connecting the passenger provisions of our sponsorship policy. terminal with the car park, and with For its continuous support for cul- the train stop, free of charge. ture-related activities, Kraków Airport Economic Forum in Krynica, Life was awarded the title of the “Patron Kraków Airport is the patron of: Festival Oświęcim, of Culture of Kraków 2015” in 2016. Kraków Opera and the series of events “Nowa Huta, why not?!”. Our cooperation with the Kraków Museum of the Polish Aviation Festival Office has been part of the in Kraków process of constant improvement of Additionally, since 2011, Kraków the standards of passenger service Airport has supported the projects at Kraków Airport. The InfoKraków of the Villa Decius Association. The Balice Tourist Information Point has cooperation includes: the Visegrad become an indispensable element of Summer School and the Polish award the Visitor's Centre in the passenger of Sergio Vieira de Mello, the UN High terminal. This Information Point Commissioner for Human Rights, provides only complete and verified as well as the Polish-British Round information about the airport, as Table. Kraków Airport is a strategic well as about Kraków and the region partner of the Kraków Festival of Małopolska, in a comprehensive The most important cultural events Office when it comes to the and professional manner, 7 days organised in Kraków and Małopolska, a week. Immediately after landing in cooperation with Kraków Airport, organisation and promotion of and entering the terminal, tourists also include: some of the most recognizable can book a hotel, sign up for an cultural events in Kraków, interesting trip, or arrange a meeting events at the International Cultural such as: Sacrum Profanum with a licensed local guide who Centre, speaks their language. The Tourist Festival, Misteria Paschalia, The International Theatre Festival Information Point also distributes Movie Music Festival, Opera “Divine Comedy” organised by the free information materials among Rara, Conrad Festival. Łaźnia Nowa Theatre, passengers, including maps, guides
G4-SO1 Sustainability Report
WE SUPPORT EDUCATION
Photo: Kraków Airport
Kraków Airport and its employees countless aviation-related bachelor In 2016, the airport co-funded: have been involved in educational and master theses. swimming pool classes with an projects for years. The fruits of their instructor, school trips and theatre commitment include: a special Kraków Airport has been a patron performances. curriculum for the “Technician of of schools in Balice and Morawica Airport and Terminal Operation” for years, but we also cooperate The patronage of the School and academic course, or the “Need Help” with universities and academies in Pre-School Complex in Balice student internship program, which Kraków, sharing our expert knowl- includes the co-financing of art was implemented 11 years ago. Also, edge with students. The airport is contests, multimedia equipment, airport employees are eager to share also a patron of the Polish Aviation day-care room equipment. their knowledge and experience, Museum in Kraków, which cooperates whereas students gladly use this with us on various educational However, school patronage does not possibility – over the years, our projects. Education is another only mean buying new equipment internship programme has inspired important goal included in the social and prizes for school competitions, responsibility strategy of Kraków or co-financing trips and sport Airport, namely in the area of social activities. We also allow the children commitment of the airport. to participate in various important TOURS 2016: events, e.g. a “Farewell meeting” Patronage of the Primary School during which they could bid farewell 229 tours of Capt. Pilot Mieczysław Med- to the Polish football team, which 5,710 persons wecki in Morawica consists in was travelling from Kraków to France Promoting the activities aimed at to participate in the EURO 2016 56% of users have chosen the improving the quality of teaching championship. Children with the best interactive version of the tour and ensuring the availability of learning results in the school year 46% have chosen “Airport Opera- educational services relevant for 2015/2016 have received invitations tion” as the tour profile. the development of students’ for a special airport tour as a reward. key competences, passions and Two such tours took place in 2016. The largest number of tours (44) took place in November hobbies. The awarded students were accompa- nied by their parents and siblings.
G4-SO1 Kraków Airport – A Responsible Neighbour | 79
Kraków Airport also supports and adolescents, however, the oldest various interesting topics. In 2016, the project of the University of participant so far was over 80 years we also implemented a new series of the Third Age in Skawina imple- old. In addition to the regular groups interactive tours. mented by the Porozumienie from Poland, we also had partici- Podkrakowskie Association. The pants from Russia, Ukraine, the Czech In 2017, we plan to launch the Avia- project is intended for senior Republic and Great Britain. We are tion Education Centre – a project for citizens of Małopolska. also prepared for the participation of children and adolescents. Different persons with disabilities. In addition types activities will be prepared for different age groups: tours, work- “AIRPORT TOURS” to sharing some miscellaneous shops and plays for children. The PROGRAMME facts, the tour guide can also show you how to properly navigate at Aviation Education Centre will be The airport has an educational pro- the airport without violating any located in the building of the former gramme of airport tours, which was regulations. The members of the domestic terminal, which will be established 7 years ago. Over 31,000 "Need Help" service are also involved adapted for this purpose. persons have participated so far. in the organisation of this project, Those tours are intended for children which guarantees a fresh insight on
Photo: Kraków Airport
G4-SO1 Sustainability Report
WE SUPPORT NEW TECHNOLOGIES
Photo: ShutterstockPhoto:
SCALEUP MOBILE APPLICATION use of smartphones) matched that of the intended target user. In 2016, Kraków Airport became In 2016, Kraków Airport published a a strategic partner of ScaleUp – free mobile airport application fully At the end of 2016, the applica- a start-up accelerator, i.e. a support integrated with the airport infor- tion had a total of 3,332 users programme for young technological mation system. The main features with 1,088 new users in August companies created by the Kraków of the application include: current alone. Technology Park. The activity of the flight schedules, approximate queue accelerator will be implemented in waiting time at security checkpoints, 2017. a “My flights” list with the option of GBAS (GROUND BASED browsing, current notifications of AUGMENTATION SYSTEM) Companies accepted to participate in flight status changes, information In 2016, the representatives of the accelerator will have a possibil- on accessibility to the airport, an the Polish Air Navigation Services ity to take part in a 3-month-long extensive guide to services and facil- Agency and Kraków Airport signed an support program, during which they ities at the airport, interactive airport agreement on the implementation of will be able to work together with plan with the function that allows to instrumental flight procedures based experienced experts. The purpose of locate one’s car parked at the airport, on the GBAS (Ground Based Aug- the accelerator is to accelerate the a “Quick call” function which allows mentation System), using satellite development of young, technolog- to quickly contact the Call Centre/ technology to support the air traffic ical companies and to open a new PRM assistance/medical center, and a control navigation system at Kraków dynamic path towards success. An Kraków Airport Loyalty card scanner. essential part of this programme is Airport. In the future, both systems the non-returnable subsidy of up to The application was made available – GBAS and ILS – will operate simulta- PLN 200,000, which will be awarded in public distribution centres at neously at Kraków Airport. to selected companies, allowing the end of June 2016, to make the them to buy new equipment and aid application easily accessible for them with the development of new passengers travelling to Kraków for products or services. the World Youth Day, the profile of whom (age, frequency of travelling, About this Report | 81
ABOUT THIS REPORT
The Corporate Social Responsibility define the key aspects and indexes report of Kraków Airport covers the of GRI G4. data from the period of: 01/01/2016 to 31/12/2016, unless stated The employees of all divisions of
Photo: Kraków Airport otherwise in the document. The MPL and Kraków Airport stakeholders report concerns the operations of were involved in the process of Międzynarodowy Port Lotniczy im. creating the Report. The subject Jana Pawła II Kraków-Balice sp. z o.o. matter of the Report was supervised (MPL), which is only responsible for by an eight-person team for the CSR managing the civil part of Kraków of Kraków Airport, which included Airport. The company has no external representatives of departments branches. The report does not cover responsible for various activities in the activity of companies, in which CSR-related fields, specified in accor- MPL is a shareholder, or entities dance with ISO 26000. The content which are the shareholders of MPL. of the Report has been subject to internal review performed by the the aggregated complaints and This Corporate Social Responsibility managers of the substantive units of suggestions, and issues raised by Report was created in accordance the Company. The final form of the employees. with the Global Reporting Initiative Report was presented and discussed (GRI) reporting methodology, in during the meeting of the Manage- 2/ Choosing the most important accordance with the G4 version of ment Board of the Company. issues of sustainable development the GRI standard (compliant with by the management team, which the option of the CORE application), We would like to thank every has discussed the key aspects, including the indexes recommended person involved in the creation of considered to be most important by the sectoral supplement for air- this Report. to Kraków Airport, identified by ports “G4 Sector disclosure – Airport the stakeholders, and has set the Operators”. GRI G4 indexes referred During the definition of the contents priorities in this regard. to in the Report are listed at the of the Report we were guided by four 3/ Choice of indexes capable of bottom of each page. The complete principles of reporting, in accordance providing a complete description table of all indexes along with their with the GRI G4 standard: inclusion of of the key aspects of reporting of descriptions can be found at the end stakeholders, context of sustainable Kraków Airport. of the Report. development, relevance and com- pleteness. The process of defining The Company did not specify the This document is the first report the contents of the Report consisted verification policy for this Report. of this kind created by MPL. Before of three stages: A decision was made that non-fi- defining the content of the Report, nancial reports will be created once a training in non-financial reporting 1/ Analysis of aspects affecting the a year. was conducted, in accordance with airport in the context of sustain- the GRI G4 standard, by CSRinfo, an able development, based on stra- independent company providing tegic documents, procedures and educational and consulting services industry-related issues, guidelines The PDF version of the document for management staff and employees indicated in the GRI G4 standard, can be found at: krakowairport.pl issues raised by stakeholders involved in the preparation of the under the “Social responsibility” tab. Report. This allowed us to initially during a series of meetings, questionnaire surveys, as well as
G4-18, G4-19, G4-26, G4-27, G4-28, G4-30, G4-33 Sustainability Report
KEY ASPECTS OF REPORTING – KRAKÓW AIRPORT
Photo: Kraków Airport
The multi-level process of defin- Impact of the Impact of the ing the contents of the Report, Key aspects of reporting at Kraków Airport aspect outside of aspect inside conducted in accordance with the Kraków Airport Kraków Airport guidelines of the GRI G4 standard, Safety of air operations and safety of airport made it possible to identify the most users important aspects of reporting for Development of airport infrastructure, includ- Kraków Airport. The issues raised ing the construction of a runway by the stakeholders were analysed and assigned relevant priorities, in Regulatory compliance accordance with the GRI G4 standard, Communication with stakeholders and thus a list of key aspects, which were finally included in this Report, Ensuring the high quality of passenger service was created. Improvement of the offer of air connections and commercial services
Facilities for airport users, including persons with special needs
Fair operation practices
Cooperation with the local community
Noise control
Environmental protection solutions
New technologies
Responsible employer
Development of the region
G4-2, G4-18, G4-19, G4-20, G4-21, G4-27 About this Report | 83
CONTACT
Photo: Kraków Airport
We want to provide all of our KRAKÓW AIRPORT SPOKESPERSON stakeholders with access to a OF KRAKÓW AIRPORT reliable source of information on the ul. kpt. M. Medweckiego 1 activities of Kraków Airport and our 32-083 Balice Monika Pabisek M: +48 600 001 678 actions regarding the sustainable krakowairport.pl E: [email protected] development. We find the commu- T: +48 12 639 33 01 nication and the understanding of E: [email protected] the needs of the airport stakeholders very important, which is why we treat KRAKÓW AIRPORT Facebook: CRS TEAM COORDINATOR this Report as the next step in our facebook.com/KrakowAirport cooperation. Katarzyna Gajus-Wyrwicz Twitter: M: +48 600 942 094 If you have any comments or sug- @KrakowAirport E: Katarzyna.Gajus-Wyrwicz gestions regarding our first Corporate @krakowairport.pl Social Responsibility Report, feel YouTube: free to contact us. Your opinions will youtube.com/user/KRKAirport help us determine the form of the subsequent editions of the Report Instagram: and the issues contained therein. instagram.com/krakow.airport
G4-3, G4-5, G4-31 Sustainability Report
CALENDAR OF EVENTS 2016
Announcement of the Social Responsi- Inauguration of regular flights of the JANUARY bility Strategy for 2016-2018 adopted by SprintAir airline to the Olsztyn-Mazury Kraków Airport Management Board in airport. December 2015.
Commissioning of the first jet bridge in Łukasz Strutyński resigned from the FEBRUARY the history of Kraków Airport – it is used position of the Member of the Manage- by the following airlines: PLL LOT, SWISS, ment Board of the Company. Lufthansa, SAS International Airlines.
Radosław Włoszek gets appointed as and Małopolska, information regarding MARCH a Member of the Management Board of the events in Małopolska. the Company. SAS launched a new connection from Launch of the TV Airport project – Copenhagen to Kraków. broadcast on monitors in the terminal Activities of Kraków Airport were of online transmissions from webcams acknowledged in the “Responsible Busi- located in 80 locations throughout ness in Poland 2015. Good Practices.” Poland, messages for passengers, report. promotional materials about the airport
Jan Pamuła resigned from the position tourist organizations, tour operators APRIL of President of the Management Board and other major aviation market entities of the Company, and the position of the from around the world). President of the one-man Management A charity run competition along the Board was offered to the Member of the embankments of Vistula and a football Management Board, Radosław Włoszek. match were held during the Routes On 23-26 April, the Routes Europe 2016 Europe event. The money raised this way forum was held in Kraków. Kraków was used for the purpose of funding the Airport was the host of the event, medical treatment of the son of one of whereas the Małopolskie Voivodeship the airport employees. and the Municipality of Kraków were the Completion of the 8th edition of the partners of the event. “Supporting our Neighbours” – grant Over 1,200 persons attended the Forum competition for the residents of (representatives of the leading airports communes Liszki and Zabierzów. and airlines from around the world,
Kraków Airport was granted the Launch of the website: MAY European Certification for Public-Use www.krakowairport.pl/NowaDrogaKRK Airports containing the current information Mariusz Saługa is appointed as a regarding the planned investments. Member of the Management Board of Commencement of a series of informa- the Company, and becomes responsible tion meetings with the representatives for the field of investments. of the local community regarding the On May 23: the Extraordinary General construction of a new runway. Meeting of Shareholders approved the Decision of the Commander-in-Chief Investment Plan until 2023, the primary of the State Fire Service on including project of which is the construction of the unit of the Airport Rescue and Fire a new runway along with the auxiliary Service of Kraków Airport in the National infrastructure. Rescue and Firefighting System.
G4-13 Calendar of Events 2016 | 85
Commencement of the distribution of team flew from Krakow Airport to France JUNE a series of information newsletters on to participate in Euro 2016 – students the activity and plans of development of from schools under the patronage of the airport among the residents of the Kraków Airport bade them farewell. communes of Zabierzów and Liszki. Iberia Express airlines launched a direct Completion of the 8th edition of the connection from Kraków to Madrid. “Supporting our Neighbours” com- A new air carrier – Aegean Airlines, which petition – out of 64 entries, 14 local introduced a new connection from initiatives were awarded. Kraków to Athens, was welcomed on Care Team KLM training. the airport with the a traditional water On June 7, the Polish national football salute.
Completion of the second stage of A new air carrier – Air France, offering JULY modernization of the terminal – this a connection to the airport of Charles stage included the construction of the de Gaulle in Paris, was welcomed with fragment of the building connecting the a traditional water salute. old and new facility, and the conversion “Passenger 2016” training. of the former baggage claim hall, where new check-in points were created. Kraków Airport and the WYD Organisa- tional Committee signed an agreement on cooperation during the World Youth Day (WYD) Kraków 2016. World Youth Day in Kraków.
Implementation of the Kraków Airport Radosław Włoszek gets appointed as AUGUST mobile application, which serves an a Member of the Management Board of additional source of ongoing opera- the Company. tional and commercial information for Commissioning of the new outdoor car passengers. park located next to the terminal.
20th Anniversary of the Company. Installation of 4 free-of-charge tele- SEPTEMBER phone sets at the terminal.
Inauguration of the Kraków-Bour- OCTOBER nemouth and Kraków-Belfast connec- tions of Ryanair airlines.
Inauguration of connections of easyJet Kraków Airport was awarded the title of NOVEMBER airlines to: Geneva, Manchester, Naples Patron of Culture of 2015 in the “Donor” and Venice. category. Kraków Airport becomes the strate- gic partner of the ScaleUp startup accelerator.
A letter of intent was signed regarding decorated by the participants of the DECEMBER the cooperation of PANSA and Kraków networking event, was delivered to one Airport for the purpose of launching of the child care homes in Kraków. The of GBAS (Ground Based Augmentation Management Board of the Company also System) at Kraków airport. gave two other child care homes a gift A meeting for the International Volun- in the form a laptop, one for each, as teer Day, addressed to Kraków Airport well as sports equipment, educational volunteers and non-governmental or- toys and other useful items. ganizations, thanks to which the airport Completion of the reconstruction and has been involved in various actions for modernisation work on the passen- local community for years. ger terminal – the last stage of the Organisation of the AOC Christmas investment included the modernisation Function – a special Christmas meeting of the check-in hall in the old terminal for members of the Airline Operators' building. Committee, during which the activity Announcement of the competition for of 2016 was summarised and the a new logo of Kraków Airport. directions of cooperation for the coming months were defined. A Christmas tree, Sustainability Report
GRI-CONTENTS INDEX
SCOPE OF INDEX GRI GUIDELINES PAGE REPORTING PROFILE INDEXES Strategy and analysis Declaration by the President of the Board, or another person of similar status, regarding G4-1 Full 3 the importance of sustainable development for the organisation and its strategy 3, 6, 12-13, 14-15, G4-2 Description of key factors, risks and chances Full 36, 82 Organization profile G4-3 Name of the organisation Full 5, 8, 83 G4-4 Main brands, products and/or services Full 6-7, 27, 29-30, 31 G4-5 Location of headquarters of the organisation Full 5, 83 G4-6 Number of countries in which the company is active Full 18-19 G4-7 Form of Ownership and the Organizational Structure Full 8-9 Markets relevant to the organisation (incl. geographical distribution, market sectors, G4-8 Full 17, 18-24 types of clients and beneficiaries) 7, 12, 17, 18-21, G4-9 Scale of activity of the organisation Full 26-27, 28-30, 66, 74 Total number of employees with information on the form of employment, type of G4-10 Full 66-67 contract, region and sex G4-11 The percentage of employees employed under collective agreements Full 67 G4-12 Supply chain/Value chain Full 7 Substantial changes during the reported period regarding the size, structure, form of 3, 6, 26, 28, 30, G4-13 Full ownership, or supply chain 84-85 36, 48-49, 50-51, G4-14 Precautionary principle Full 54, 57 External economical, environmental and social declarations, or other initiatives, G4-15 Full 9, 33, 35 accepted/supported by the organisation Membership in associations (e.g. industry-related associations) and/or in national or G4-16 Full 9 international organisations Identified vital aspects and their respective limits Operation structure of the organisation, including the main departments, subsidiaries, G4-17 related entities, and joint-venture companies, along with information as to which of Full 8-9, 10-11 those were covered by the report Process of defining the contents of the report, and the process of implementation of G4-18 Full 81, 82 rules of reporting for the purpose of defining the contents of the report G4-19 Key aspects of reporting Full 81, 82 G4-20 Influence of the aspect in the organisation Full 40-41, 82 G4-21 Influence of the aspect outside of the organisation Full 40-41, 82 Explanations regarding the effects of any corrections of information of the past reports, G4-22 N/A including the reasons and influence of such corrections Significant changes regarding the scope, range, or methods of measurements employed G4-23 N/A in the report , compared to the last report
G4-32 GRI-contents Index | 87
SCOPE OF INDEX GRI GUIDELINES PAGE REPORTING Commitment of the stakeholders G4-24 Number of groups of stakeholders involved by the organisation Full 38-39, 40-41 G4-25 Basics of identification and selection of the involved groups of stakeholders Full 38 Approach to the involvement of stakeholders, including the frequency of involvement for 38, 40-41, 42-46, G4-26 Full different types and groups of stakeholders 81 Key issues and problems addresses by the stakeholders, and the answer on the part of G4-27 Full 38, 40-41, 81, 82 the organisation, including by means of reporting Profile of the report G4-28 Periof of reporting Full 81 G4-29 Last report publication date N/A G4-30 Reporting cycle Full 81 G4-31 Contact person Full 83 G4-32 GRI-contents Index Full 86-89 G4-33 Policy and internal policy for the external verification of the report Full 81 Organizational order Supervisory structure of the organisation, incl. the committees responsible for the G4-34 Full 8-9 specific tasks and subordinate to the highest supervisory body Ethics Internally formulated mission or set of values of the organisation, code of conduct and G4-56 Full 6, 14-15, 33, 66-68 code of ethics
RESULTS INDEXES ECONOMIC AREA G4-DMA Approach to management reg. the economic aspects Full 6, 12-13, 17, 74 Aspect: Economic results Direct economic value generated and divided, with consideration of revenues, operation G4-EC1 Partial 12 costs, and other investments for the benefit of the community Aspect: Market presence Percentage of persons from the local community employed at managerial positions in G4-EC6 Full 66 the organisation’s primary business locations Total number of passengers in the following categories: domestic and international A01* Partial 18-21, 22-23, 24 flights, beginning and end of the journey, in transit, in transfer Total number of flight operations in the following categories: day/night operations, A02* Partial 18-21 passenger/cargo/national/general aviation flights A03* Cargo tonnage total Full 18 Individual Statistics: PETC and AVIH Full 24 index Sustainability Report
SCOPE OF INDEX GRI GUIDELINES PAGE REPORTING Aspect: Indirect economic impact 17, 26, 28-30, 31, G4-EC7 Development and influence of the investment on infrastructure and services Full 35, 36, 74 G4-EC8 Significant indirect economic influence and its scale Full 17, 74
ENVIRONMENT AREA G4-DMA Approach to management regarding the environmental aspects Full 14-15, 57, 58, 64, 74 Aspect: Water G4-EN8 Total water consumption and sources of water Full 63 A04* Quality of rain water and storm water, in accordance with the accepted standards Full 63 Aspect: Emissions G4-EN15 Direct greenhouse gas emissions Partial 60 G4-EN19 Reduction of greenhouse gas emissions Partial 60 Aspect: Waste and Wastewater G4-EN22 Total volume of wastewater, its quality and destination Full 63 G4-EN23 Total mass of different types of waste and the methods of waste handling Full 58-59 Amounts of used plane/surface de-icing fluids in cubic meters and/or tonnes, and A06* Full 63 disposal of the leftover de-icing fluid Aspect: Noise* G4-DMA Approach to noise management Full 61-62 Number of people (with changes in %) living in areas affected by noise generated due to A07* Partial 61-62 the operation of the airport
SOCIAL AREA Aspect: Employment Total employment, employment rates of new employees, and the roation of employees – G4-LA1 Full 66-67 classification by age, sex and region Benefits for full-time employees to which temporary and part-time employees are not G4-LA2 Full 66-67 entitled, in the main locations of business activity Individual Number of participants in the “Need Help” internship programme Full 69 index Aspect: Occupational health and safety Types of injuries, and Injury rate, occupational disease rate, percentage(s) of working G4-LA6 Full 68 days lost and absences at work, and work-related fatal accidents, listed by region and sex Aspect: Freedom of association, and freedom to conclude collective agreements Approach to management regarding the freedom of association and freedom to conclude G4-DMA Full 67-68 collective agreements
G4-32 GRI-contents Index | 89
SCOPE OF INDEX GRI GUIDELINES PAGE REPORTING Aspect: Safety practices Percentage of security personnel trained in the area of human rights-related policies or G4-HR7 Full 50 procedures implemented by the organisation Individual Regular safety-related training and practice for the airport personnel Full 50-51 index Aspect: Local communities G4-DMA Approach to management regarding the aspect of engagement of local communities Full 14-15, 74 Percentage of places which implemented the local community engagement programs, G4-SO1 Full 75-76, 77, 78-79 influence assessments and development programs Actions which have a substantial actual impact/potentially negative impact on the local G4-SO2 Full 36, 43-45, 52 communities Individual Number of applications for / awarded grants in the “Supporting our Neighbours” Full 75-76 index competition Individual Number of applications for / awarded grants in / employees engaged in the “We Support Full 70 index Volunteers” Individual Engagement of employees in social activities Full 70-72 index Individual Number of interventions of the Airport Rescue and Fire Service outside of the airport Full 55 index Aspect: Health and safety of clients A09* Number of accidents involving animals per 10.000 flight operations Full 54 Aspect: Marking of products and services G4-PR5 Customer satisfaction survey results Full 35 Aspect: Continuity of operation and preparedness for crisis situations* Approach to management of the aspect of continuity of operation and preparedness for G4-DMA Full 48-49 crisis situations Aspect: Quality of services* G4-DMA Approach to service quality management Full 32-34, 35 Aspect: Infrastructure and services for persons with special needs* G4-DMA Approach to management of infrastructure and services for persons with special needs Full 32-33
* Aspects and indexes marked with an asterisk are taken from the sectoral supplement for the aviation industry “G4 Sector Disclosure – Airport Operations”. John Paul II International Airport Krakow-Balice ul. kpt. M. Medweckiego 1 32-083 Balice krakowairport.pl