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Making Rail Accessible: Helping Older and Disabled Passengers
Making Rail Accessible: helping older and disabled passengers ©Northern Trains Limited 2021 March 2021 Contents 3 Introduction 4 Assistance: what is available and how to get it 7 Before you travel 8 At the station 9 What to expect: our commitment to passengers at every stage of the journey 22 On the train 27 If things do not go as planned 28 Where to get more information and how to get in touch ©Northern Trains Limited 2021 2 Introduction Northern are committed to supporting everyone in the communities we serve - including older and disabled people, families with pushchairs and small children and those who need more time to board or alight, to use the railways confidently. Northern strives to provide rail services which are accessible to everyone, so that customers can travel with confidence, safe in the knowledge that extra support is available at each stage of their journey, when needed. This leaflet, ‘Making Rail Accessible’ provides a practical guide to travelling with Northern, explaining what we do to assist older and disabled customers and the standards of service you can expect. We will explain how to find details of the assistance available, facilities and information you will need to plan your journey. Our commitment to assisting all customers, particularly older and disabled people to travel with confidence includes: • assistance at our stations and our trains, or when making connections • alternative accessible transport when our stations or trains are inaccessible • clear, consistent and up-to-date customer information • a range of discounts to reduce the cost of travel for disabled people and a companion ©Northern Trains Limited 2021 3 Assistance: what is available and how to get it We will provide assistance at any Northern station accessible to you, during the hours that trains are scheduled to serve that station. -
Draftrail Strategy
South Yorkshire Passenger Transport Authority DRAFT RAIL STRATEGY Consultation Draft – October 2008 South Yorkshire, Making Rail a Better Choice 1 South Yorkshire, Making Rail a Better Choice Contents Contents Page Executive Summary 4 1. Introduction 5 2. The Rail Strategy in Context 9 National Context 10 Regional Context 10 Context Diagram 10 Strategy Objectives 11 3. Current Conditions 13 South Yorkshire Network 13 Local Network 13 Express Long Distance 15 Open Access 17 Freight 18 Rolling Stock 21 Train Capacity 23 South Yorkshire Stations 24 Access to Stations 28 Network Performance 29 Network Constraints 32 Ticketing and Pricing 34 Recent Land Use and Demand Changes 35 4. Recent Research 37 5. Future Conditions 39 Future Demand 39 New Stations 40 New Lines 41 Delivery Priorities 43 6. Action Plan 43 Details of Delivery/Funding 43 7. Monitoring and Consultation 46 Details of current Monitoring 46 Reporting processes 46 Consultation 48 2 Appendix One – The Rail Strategy in Context Appendix Two – Network Diagram/Map Appendix Three – Current Station Standards and Facilities Appendix Four – Proposed Housing Growth related to Rail Stations Appendix Five – Network bottlenecks and scheme dependencies Appendix Six – Delivery Plan 3 Executive Summary Executive Summary South Yorkshire, Making Rail a Better Choice To be drafted once contents are endorsed 4 Chapter 1 Introduction South Yorkshire, Making Rail a Better Choice Summary This document brings together changes in contextual policy and investment plans and Identifies the role of the Rail Strategy Provides an update on work completed since 2004 Summarises key developments and the effect on rail users Links all the above to explain the need for change Provides the planned actions to take the Strategy forward in the short, medium and long term 1.1 This Rail Strategy is produced by South Yorkshire Passenger Transport Executive (SYPTE), on behalf of South Yorkshire Passenger Transport Authority (SYPTA) and represents an update of the previous strategy issued in 2004. -
Cum House Name Given Name Surname Age Gender Occupation
Househ Estimated Birth Birth Cum House name Township Given Name Surname Relationship Age Gender Occupation Birth City old Birth Year County Country 1 Nook House Antrobus 1 James Robinson Head 75 1786 Male farmer Antrobus Cheshire England 2 Nook House Antrobus 1 Ann Robinson Wife 66 1795 Female Antrobus Cheshire England 3 Nook House Antrobus 1 Elizabeth Robinson Daughter 34 1827 Female Antrobus Cheshire England 4 Nook House Antrobus 1 Jane Robinson Daughter 26 1835 Female Antrobus Cheshire England 5 Nook House Antrobus 1 John Hignett Grandson 12 1849 Male Antrobus Cheshire England 6 Nook House Antrobus 1 Mary J Hindley Granddaughter 3 1858 Female Antrobus Cheshire England 7 Nook House Antrobus 1 James V Robinson Grandson 11m 1860 Male Antrobus Cheshire England 8 Antrobus 2 Isaac Thomason Head 38 1823 Male ag lab Antrobus Cheshire England 9 Antrobus 2 Ann Thomason Wife 36 1825 Female Antrobus Cheshire England 10 Antrobus 2 George Thomason Son 3 1858 Male Antrobus Cheshire England 11 Antrobus 2 Alice Thomason Daughter 1 1860 Female Antrobus Cheshire England 12 Antrobus 2 Caroline Mills Stepdaughter 8 1853 Female Antrobus Cheshire England 13 Bob's Lane Antrobus 3 Robert Longshaw Head 55 1806 Male ag lab Antrobus Cheshire England 14 Antrobus 3 William Robinson Head 29 1832 Male ag lab Antrobus Cheshire England 15 Antrobus 4 Ellen Robinson Wife 29 1832 Female Antrobus Cheshire England 16 Antrobus 4 George Robinson Son 7 1854 Male Antrobus Cheshire England 17 Flash Farm Antrobus 5 John Fryer Head 54 1807 Male farmer 53 acresCrowton Cheshire -
SHEET 5, MAP 5 Ward Boundaries in Northwich
SHEET 5, MAP 5 Ward boundaries in Northwich A 5 1 5 9 9 3 5 Stone Leigh B House Farm 5 7 M 0 A Marbury Country Park 5 School R T B E CO S G T E SH Farm R The Cheshire West and Chester (Electoral Changes) Order 2011 A O L T L S LA N NE Hopyards Wood S Hopley's Pipes T L H O A C N N R E E U Sheet 5 of 7 H H C C E H Big Wood Manor Y E E E S T Farm N S N A L U L E A T D N N N G A A E E Barnton Community R L E O O Dairy House Meadows E R W R V Bank Farm Primary School V Anderton Marina A E G A Y H H E R E O S R U U R T B E G R L Y H L R R A UN This map is based upon Ordnance Survey material with the permissionR of Ordnance Survey on behalf of L O C M M OR E A N R H N a O the Controller of Her Majesty's Stationery Office © Crown copyright.C E r AD b A L u S IM r T y Unauthorised reproduction infringesB Crown copyright and may lead to prosecution or civil proceedings.E U D W B New Cheshire LITTLE LEIGH CP A R A r MARSTON CP L Y O O o The Local Government BoundaryA Commission for England GD100049926 2011. -
Guided Walks and Folk Trains in the High Peak and Hope Valley
High Peak and Hope Valley January – April 2020 Community Rail Partnership Guided Walks and Folk Trains in the High Peak and Hope Valley Welcome to this guide It contains details of Guided Walks and Folk Trains on the Hope Valley, Buxton and Glossop railway lines. These railway lines give easy access to the beautiful Peak District. Whether you fancy a great escape to the hills, or a night of musical entertainment, let the train take the strain so you can concentrate on enjoying yourself. High Peak and Hope Valley This leaflet is produced by the High Peak and Hope Valley Community Rail Partnership. Community Rail Partnership Telephone: 01629 538093 Email: [email protected] Telephone bookings for guided walks: 07590 839421 Line Information The Hope Valley Line The Buxton Line The Glossop Line Station to Station Guided Walks These Station to Station Guided Walks are organised by a non-profit group called Transpeak Walks. Everyone is welcome to join these walks. Please check out which walks are most suitable for you. Under 16s must be accompanied by an adult. It is essential to have strong footwear, appropriate clothing, and a packed lunch. Dogs on a short leash are allowed at the discretion of the walk leader. Please book your place well in advance. All walks are subject to change. Please check nearer the date. For each Saturday walk, bookings must be made by 12:00 midday on the Friday before. For more information or to book, please call 07590 839421 or book online at: www.transpeakwalks.co.uk/p/book.html Grades of walk There are three grades of walk to suit different levels of fitness: Easy Walks Are designed for families and the occasional countryside walker. -
Consultant's Brief for Extension of the Caldervale Line Services Study
6 GREATER MANCHESTER PASSENGER TRANSPORT AUTHORITY REPORT FOR RESOLUTION COMMITTEE: Policy Committee DATE: 7th September 2007 SUBJECT: The development of the December 2008 rail timetable within Greater Manchester. REPORT OF: Interim Service Delivery Director, GMPTE PURPOSE OF REPORT 1. To advise Members of the progress in developing the December 2008 local rail timetable. 2. To seek Members’ views on the proposals. RECOMMENDATIONS 1. To note the progress in developing the December 2008 local rail services timetable. 2. To approve continuing work on the development of the December 2008 local rail services timetable. 3. To suggest further potential changes to the December 2008 rail timetable. 4. Request that a further report on progress be submitted to Members at the 23rd November Authority meeting. BACKGROUND DOCUMENTS North West Route Utilisation Strategy, Network Rail, May 2007 GMPTA Policy Committee Report, 13th July 2007, Route Utilisation Strategy, December 2008 Timetables and the Transport Innovation Fund bid. CONTACT OFFICERS Roy Chapman (0161) 244 1638 [email protected] Paul Lucas (0161) 244 1645 [email protected] Michael Renshaw (0161) 244 1026 michael. [email protected] 1. INTRODUCTION 1.1. The objective of this report is to present an overview of the progress in developing the December 2008 timetable, and to provide Members with the opportunity to comment on, influence and adjust the proposed changes, as outlined in Appendix 1. 1.2. Members should be aware that in order to meet rail industry timescales and deadlines, the process of detailed specification of the proposed timetable must be completed by the end of September. -
Monthly Operating Report Feb 2020
Transport for the North Monthly Operating Report February 2020 1 Contents Page Introduction Summary from the Chief Executive 3 Programme Summary Northern Powerhouse Rail (NPR) 4-6 Integrated & Smart Ticketing (IST) 6-8 Strategic Development Corridors (SDCs) 9-10 Strategic Rail 10-12 Operations Summary 12-15 Financial Performance Financial Update 16-17 Activity Dashboard 18 HR Update 19 KPIs (Key Performance 20-23 Indicators) 2 Introduction Summary from the Chief Executive February saw the escalation of the threat to Transport for the North’s operations from the Coronavirus and this has continued into March. In common with its Constituent Authorites, Transport for the North has undertaken a contingency planning exercise, based on existing business continuity arrangements, to address the challenges posed both by the virus itself, and the steps that might be taken to help control the outbreak. At the time of writing: • The Rail North Partnership, with TfN input, is working very closely with the two main northern train operating companies to continue to run services and mitigate against the impact of Coronavirus – passenger numbers have fallen significantly already as people choose not to travel; • TfN has moved to remote working (on 17 March) in line with Government guidance issued on the 16 March; and • TfN meetings such as the Board meeting on 29 April will be kept under review and moved to consultative conference calls if necessary The Oakervee Review was released on 11 February and on the same day Government announced the decision to complete HS2 in full. As part of the announcement, Government stated its intention to develop an Integrated Rail Plan for the Midlands and the North. -
Wincham Word Winter 2013/14
Winter 2014 Starlings over Neumann’s Flash photographed by Joanne Redley of the Friends of Anderton and Marbury (FoAM). Chairman’s Words by Councillor Pete O’Halloran, Chairman of Wincham Parish Council Gosh February 2014 already, it seems like only yesterday we were celebrating Christmas. By the looks of things we’re going to have a busy year this year with some interesting opportunities, challenges and plans coming through. Firstly I have to say a big thank you to one of our Ward Councillors Don Hammond who has secured us substantial funding for the planned toddler area on the Linnards Lane Playing Fields. This and the large grant from the QEII fund along with a contribution from Thor Chemicals which Naomi our Parish Clerk obtained means that work can commence. Running in parallel to this we are also looking at obtaining funding for a permanent War Memorial for the village to coincide with the commemorative events of the Great War. Speeding through the village is an issue raised by a lot of people, and some of you may have noticed villagers out and about with interactive speed equipment. The purpose for this was to collect evidence to obtain a permanent interactive sign. We would be required to part fund this but I feel this could be worthwhile as our observations show that when people see the sign they slow down. Also starting this year will be “Village Strolls”, where Wincham Parish Councillors walk through sections of Wincham with CWaC representatives. This will give us an opportunity to highlight issues directly with the relevant CWaC officials. -
Lostock Gralam Parish Council Currently Consists October 2018
The Mid Cheshire line has had an interim Transport timetable since May 2018. The main changes are LOSTOCK GRALAM some earlier and later trains, with morning peak PARISH COUNCIL trains towards Chester doubling to two an hour HS2 from Lostock Gralam to Greenbank, and more even Welcome to the first Lostock Gralam Parish interval service from Chester towards Manchester Council newsletter aimed at keeping you up to date HS2 has recently held local information events in the evenings. on what is happening in the Parish. which included the proposed construction site locations, infrastructure associated with the It is expected the full new timetable will be Who are we? railway and the realignment of major roads and introduced in December 2018 if Network Rail pubic rights of way. complete the electrification through Bolton by Lostock Gralam Parish Council currently consists October 2018. of eight parish councillors, with two vacancies. All If you were unable to attend one of the events councillors are locally elected volunteers. The please feel free to come along to the September With thanks to John Oates – Chairman of the Mid Parish Council meets on the first Monday of each Parish Council meeting where HS2 representatives Cheshire Rail Users Association– mcrua.org.uk month with the exception of August. A 15 minute will deliver an update specific to Lostock Gralam. public forum is held before each meeting where PCSO any public concerns or questions can be raised. Speeding Meetings are held in the Church Hall and start at 7.30pm. Members of the public are always Speeding remains an issue, particularly as drivers The Lostock Gralam PCSO is Phil Hambleton. -
Rail North West
Rail North West A service to Buxton awaits departure at Manchester Piccadilly. Travellers into Piccadilly from Buxton face increased fares on early evening services. Photo Arthur Thomson Off Peak Fare Limits “Worse Than London.” Travelwatch NorthWest is calling on peak fares for train travel in Greater Northern Trains to revisit the recently Manchester departing between 16.00 introduced change to off-peak fare and 18.30 which were previously priced times because of the effect it is have at “off peak” prices. It is understood on evening leisure travel, especially that this was to improve revenues from leading up to the busy Christmas commuters travelling home like in period. Northern Trains passengers London, but unlike London (and other travelling into Manchester on weekday cities) the policy has also been applied evenings for theatre visits, nights out, to train fares for travelling against the sports events or late night shopping are commuter flow into the city. This has facing having to pay a massive caught leisure travellers visiting increase in train fares. Manchester City Centre for nights out who now have to pay an extra 20% to In September 2014, Northern Trains, 50% for their train journey. under instruction from the Department for Transport, were forced to apply Newsletter of the North West Branch1 of Railfuture — Winter 2014/5 Rail North West 2 Winter 2014/5 Chris Dale, Chairman of TravelWatch brainstorm and workshop sessions. NorthWest said, “As we approach the The challenges and opportunities for Christmas holidays thousands of extra Railfuture are clear: our core of active passengers will be travelling into members will shrink unless we Manchester for shopping, the campaign and recruit new members, Christmas Markets, and nights out. -
Strategic Growth Sites E N E
n o i t a r Assessing climate risks and opportunities for e n e g y g r strategic growth sites e n E • k The effects of climate change are already s i R being felt in Cheshire & Warrington (C&W) g through an increase in frequency of severe n i g weather events such as intense rainfall, high a n winds and prolonged periods of ice and snow. a M • We have also seen an increase in flooding, both from rivers bursting their banks and from surface water caused by y t i periods of high rainfall. Such incidents pose a threat not only u n to homes and people, but also to businesses, with a i t consequent threat to economic growth and prosperity. n o C s s e n i s u B • e c I d n a w o n S At the same time such events also present opportunities for / local companies to develop products and systems to combat d o the effects of climate change as well as installing measures that o l reduce carbon dioxide (CO ) emissions and reduce energy bills. F 2 • Recognising these threats and opportunities, the Cheshire & e Warrington Local Economic Partnership (LEP) commissioned a g study to assess the risks and opportunities at the strategic growth a t r sites and sectors in the region. These sites include both existing o employment sites and those earmarked for future development. h S l The second phase, which is about to commence, will involve e engagement with businesses and site developers to encourage u F them to take action to combat the risks and seize the opportunities. -
Customer Complaints Procedure June 2021
Customer Complaints Procedure June 2021 Contents 1. Introduction ............................................................................................................................................... 3 2. Complaints: What they are and who can complain? ................................................................... 3 3. What’s needed to make a complaint? .............................................................................................. 4 4. Who do I contact to make a complaint? ........................................................................................... 5 5. Timescales for a response ....................................................................................................................8 2 1. Introduction Nexus operates Metro and is responsible for trains and stations (excluding Sunderland Station which is managed by Northern Trains. Please see their website for more information at northernrailway.co.uk). We are committed to providing a high quality and value for money service, making sure customers are at the heart of everything we do. Sometimes, however, we don’t get things right; therefore it’s important that we encourage customer feedback to help us identify what we need to do better. We have designed this customer facing document to give customers the information they need to make a complaint. We also have a Complaints Handling Procedure which details the policy around complaints and the way they are dealt with. The procedure can be viewed at nexus.org.uk/metro or a printed copy