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Making Rail Accessible: Helping Older and Disabled Passengers
Making Rail Accessible: helping older and disabled passengers ©Northern Trains Limited 2021 March 2021 Contents 3 Introduction 4 Assistance: what is available and how to get it 7 Before you travel 8 At the station 9 What to expect: our commitment to passengers at every stage of the journey 22 On the train 27 If things do not go as planned 28 Where to get more information and how to get in touch ©Northern Trains Limited 2021 2 Introduction Northern are committed to supporting everyone in the communities we serve - including older and disabled people, families with pushchairs and small children and those who need more time to board or alight, to use the railways confidently. Northern strives to provide rail services which are accessible to everyone, so that customers can travel with confidence, safe in the knowledge that extra support is available at each stage of their journey, when needed. This leaflet, ‘Making Rail Accessible’ provides a practical guide to travelling with Northern, explaining what we do to assist older and disabled customers and the standards of service you can expect. We will explain how to find details of the assistance available, facilities and information you will need to plan your journey. Our commitment to assisting all customers, particularly older and disabled people to travel with confidence includes: • assistance at our stations and our trains, or when making connections • alternative accessible transport when our stations or trains are inaccessible • clear, consistent and up-to-date customer information • a range of discounts to reduce the cost of travel for disabled people and a companion ©Northern Trains Limited 2021 3 Assistance: what is available and how to get it We will provide assistance at any Northern station accessible to you, during the hours that trains are scheduled to serve that station. -
Draftrail Strategy
South Yorkshire Passenger Transport Authority DRAFT RAIL STRATEGY Consultation Draft – October 2008 South Yorkshire, Making Rail a Better Choice 1 South Yorkshire, Making Rail a Better Choice Contents Contents Page Executive Summary 4 1. Introduction 5 2. The Rail Strategy in Context 9 National Context 10 Regional Context 10 Context Diagram 10 Strategy Objectives 11 3. Current Conditions 13 South Yorkshire Network 13 Local Network 13 Express Long Distance 15 Open Access 17 Freight 18 Rolling Stock 21 Train Capacity 23 South Yorkshire Stations 24 Access to Stations 28 Network Performance 29 Network Constraints 32 Ticketing and Pricing 34 Recent Land Use and Demand Changes 35 4. Recent Research 37 5. Future Conditions 39 Future Demand 39 New Stations 40 New Lines 41 Delivery Priorities 43 6. Action Plan 43 Details of Delivery/Funding 43 7. Monitoring and Consultation 46 Details of current Monitoring 46 Reporting processes 46 Consultation 48 2 Appendix One – The Rail Strategy in Context Appendix Two – Network Diagram/Map Appendix Three – Current Station Standards and Facilities Appendix Four – Proposed Housing Growth related to Rail Stations Appendix Five – Network bottlenecks and scheme dependencies Appendix Six – Delivery Plan 3 Executive Summary Executive Summary South Yorkshire, Making Rail a Better Choice To be drafted once contents are endorsed 4 Chapter 1 Introduction South Yorkshire, Making Rail a Better Choice Summary This document brings together changes in contextual policy and investment plans and Identifies the role of the Rail Strategy Provides an update on work completed since 2004 Summarises key developments and the effect on rail users Links all the above to explain the need for change Provides the planned actions to take the Strategy forward in the short, medium and long term 1.1 This Rail Strategy is produced by South Yorkshire Passenger Transport Executive (SYPTE), on behalf of South Yorkshire Passenger Transport Authority (SYPTA) and represents an update of the previous strategy issued in 2004. -
Guided Walks and Folk Trains in the High Peak and Hope Valley
High Peak and Hope Valley January – April 2020 Community Rail Partnership Guided Walks and Folk Trains in the High Peak and Hope Valley Welcome to this guide It contains details of Guided Walks and Folk Trains on the Hope Valley, Buxton and Glossop railway lines. These railway lines give easy access to the beautiful Peak District. Whether you fancy a great escape to the hills, or a night of musical entertainment, let the train take the strain so you can concentrate on enjoying yourself. High Peak and Hope Valley This leaflet is produced by the High Peak and Hope Valley Community Rail Partnership. Community Rail Partnership Telephone: 01629 538093 Email: [email protected] Telephone bookings for guided walks: 07590 839421 Line Information The Hope Valley Line The Buxton Line The Glossop Line Station to Station Guided Walks These Station to Station Guided Walks are organised by a non-profit group called Transpeak Walks. Everyone is welcome to join these walks. Please check out which walks are most suitable for you. Under 16s must be accompanied by an adult. It is essential to have strong footwear, appropriate clothing, and a packed lunch. Dogs on a short leash are allowed at the discretion of the walk leader. Please book your place well in advance. All walks are subject to change. Please check nearer the date. For each Saturday walk, bookings must be made by 12:00 midday on the Friday before. For more information or to book, please call 07590 839421 or book online at: www.transpeakwalks.co.uk/p/book.html Grades of walk There are three grades of walk to suit different levels of fitness: Easy Walks Are designed for families and the occasional countryside walker. -
Consultant's Brief for Extension of the Caldervale Line Services Study
6 GREATER MANCHESTER PASSENGER TRANSPORT AUTHORITY REPORT FOR RESOLUTION COMMITTEE: Policy Committee DATE: 7th September 2007 SUBJECT: The development of the December 2008 rail timetable within Greater Manchester. REPORT OF: Interim Service Delivery Director, GMPTE PURPOSE OF REPORT 1. To advise Members of the progress in developing the December 2008 local rail timetable. 2. To seek Members’ views on the proposals. RECOMMENDATIONS 1. To note the progress in developing the December 2008 local rail services timetable. 2. To approve continuing work on the development of the December 2008 local rail services timetable. 3. To suggest further potential changes to the December 2008 rail timetable. 4. Request that a further report on progress be submitted to Members at the 23rd November Authority meeting. BACKGROUND DOCUMENTS North West Route Utilisation Strategy, Network Rail, May 2007 GMPTA Policy Committee Report, 13th July 2007, Route Utilisation Strategy, December 2008 Timetables and the Transport Innovation Fund bid. CONTACT OFFICERS Roy Chapman (0161) 244 1638 [email protected] Paul Lucas (0161) 244 1645 [email protected] Michael Renshaw (0161) 244 1026 michael. [email protected] 1. INTRODUCTION 1.1. The objective of this report is to present an overview of the progress in developing the December 2008 timetable, and to provide Members with the opportunity to comment on, influence and adjust the proposed changes, as outlined in Appendix 1. 1.2. Members should be aware that in order to meet rail industry timescales and deadlines, the process of detailed specification of the proposed timetable must be completed by the end of September. -
Monthly Operating Report Feb 2020
Transport for the North Monthly Operating Report February 2020 1 Contents Page Introduction Summary from the Chief Executive 3 Programme Summary Northern Powerhouse Rail (NPR) 4-6 Integrated & Smart Ticketing (IST) 6-8 Strategic Development Corridors (SDCs) 9-10 Strategic Rail 10-12 Operations Summary 12-15 Financial Performance Financial Update 16-17 Activity Dashboard 18 HR Update 19 KPIs (Key Performance 20-23 Indicators) 2 Introduction Summary from the Chief Executive February saw the escalation of the threat to Transport for the North’s operations from the Coronavirus and this has continued into March. In common with its Constituent Authorites, Transport for the North has undertaken a contingency planning exercise, based on existing business continuity arrangements, to address the challenges posed both by the virus itself, and the steps that might be taken to help control the outbreak. At the time of writing: • The Rail North Partnership, with TfN input, is working very closely with the two main northern train operating companies to continue to run services and mitigate against the impact of Coronavirus – passenger numbers have fallen significantly already as people choose not to travel; • TfN has moved to remote working (on 17 March) in line with Government guidance issued on the 16 March; and • TfN meetings such as the Board meeting on 29 April will be kept under review and moved to consultative conference calls if necessary The Oakervee Review was released on 11 February and on the same day Government announced the decision to complete HS2 in full. As part of the announcement, Government stated its intention to develop an Integrated Rail Plan for the Midlands and the North. -
Rail North West
Rail North West A service to Buxton awaits departure at Manchester Piccadilly. Travellers into Piccadilly from Buxton face increased fares on early evening services. Photo Arthur Thomson Off Peak Fare Limits “Worse Than London.” Travelwatch NorthWest is calling on peak fares for train travel in Greater Northern Trains to revisit the recently Manchester departing between 16.00 introduced change to off-peak fare and 18.30 which were previously priced times because of the effect it is have at “off peak” prices. It is understood on evening leisure travel, especially that this was to improve revenues from leading up to the busy Christmas commuters travelling home like in period. Northern Trains passengers London, but unlike London (and other travelling into Manchester on weekday cities) the policy has also been applied evenings for theatre visits, nights out, to train fares for travelling against the sports events or late night shopping are commuter flow into the city. This has facing having to pay a massive caught leisure travellers visiting increase in train fares. Manchester City Centre for nights out who now have to pay an extra 20% to In September 2014, Northern Trains, 50% for their train journey. under instruction from the Department for Transport, were forced to apply Newsletter of the North West Branch1 of Railfuture — Winter 2014/5 Rail North West 2 Winter 2014/5 Chris Dale, Chairman of TravelWatch brainstorm and workshop sessions. NorthWest said, “As we approach the The challenges and opportunities for Christmas holidays thousands of extra Railfuture are clear: our core of active passengers will be travelling into members will shrink unless we Manchester for shopping, the campaign and recruit new members, Christmas Markets, and nights out. -
Horden Peterlee Station
Horden Peterlee Station Full Business Case: December 2016 Durham County Council Contents 1 Introduction ................................................................................................................................... 5 1.1 Purpose of the Document ...................................................................................................................... 5 1.2 Introduction ............................................................................................................................................ 5 1.2.1 Current Constraints ....................................................................................................................... 5 1.2.2 Proposed Scheme ........................................................................................................................ 5 1.3 Strategic Need ....................................................................................................................................... 6 1.4 Benefits .................................................................................................................................................. 7 1.5 Timescale for Delivery ........................................................................................................................... 8 1.6 Structure of the Document ..................................................................................................................... 8 2 Strategic Case .............................................................................................................................. -
Customer Complaints Procedure June 2021
Customer Complaints Procedure June 2021 Contents 1. Introduction ............................................................................................................................................... 3 2. Complaints: What they are and who can complain? ................................................................... 3 3. What’s needed to make a complaint? .............................................................................................. 4 4. Who do I contact to make a complaint? ........................................................................................... 5 5. Timescales for a response ....................................................................................................................8 2 1. Introduction Nexus operates Metro and is responsible for trains and stations (excluding Sunderland Station which is managed by Northern Trains. Please see their website for more information at northernrailway.co.uk). We are committed to providing a high quality and value for money service, making sure customers are at the heart of everything we do. Sometimes, however, we don’t get things right; therefore it’s important that we encourage customer feedback to help us identify what we need to do better. We have designed this customer facing document to give customers the information they need to make a complaint. We also have a Complaints Handling Procedure which details the policy around complaints and the way they are dealt with. The procedure can be viewed at nexus.org.uk/metro or a printed copy -
Agenda Document for North East Joint Transport Committee, 18/06/2019
Public Document Pack North East Joint Transport Committee Tuesday, 18th June, 2019 at 2.00 pm Meeting to be held in the Reception Room, South Shields Town Hall AGENDA Page No 1. Appointment of Chair and Vice Chair for the Municipal Year 2019/20 2. Apologies for Absence 3. Declarations of Interest Please remember to declare any personal interest where appropriate both verbally and by recording it on the relevant form (to be handed to the Democratic Services Officer). Please also remember to leave the meeting where any personal interest requires this. 4. Minutes of the previous meeting held on 19 March 2019 5 - 10 5. Appointments to Tyne and Wear Sub Committee; JTC Overview and 11 - 20 Scrutiny Committee and JTC Audit Committee, including the Appointment of Chairs and Vice Chairs for the Municipal Year 2019/20 6. Programme of Committee Meetings for the 2019/20 Municipal Year 21 - 26 7. Regional Transport Update 27 - 56 8. Capital Programme Outturn 57 - 68 9. Revenue Budget 2018/19 Outturn 69 - 80 10. Nexus Fleet Replacement Programme 81 - 84 11. Transforming Cities Fund - Tranche 2 Bid 85 - 106 12. Discharge of Transport Functions by Durham County Council 107 - 114 13. Date and Time of Next Meeting Tuesday 16 July 2019 at 2pm, Gateshead Civic Centre. Contact Officer: Emma Reynard Tel: 0191 433 2280 E-mail: [email protected] To All Members 2 Agenda Item 4 1 North East Joint Transport Committee DRAFT MINUTES TO BE APPROVED 19 March 2019 Meeting held Committee Room, Gateshead Civic Centre, Regent Street, Gateshead, NE8 1HH Present: Councillor: M Gannon (Chair) Councillors: N Forbes, C Marshall, G Miller, C Johnson, W Daley and M Walsh 32 APOLOGIES FOR ABSENCE Apologies were received from Mayor Redfern, Councillor Jackson and Helen Golightly. -
Northern Trains: Priorities for Leeds City Region
Report to: Transport Committee Date: 15 May 2020 Subject: Northern Trains: Priorities for Leeds City Region Director: Dave Pearson, Director, Transport Services Author(s): Michael Sasse, Rebecca Cheung Is this a key decision? ☐ Yes ☒ No Is the decision eligible for call-in by Scrutiny? ☒ Yes ☐ No Does the report contain confidential or exempt information or appendices? ☐ Yes ☒ No If relevant, state paragraph number of Schedule 12A, Local Government Act 1972, Part 1: 1. Purpose of this report 1.1. The purpose of this report is to: Update Transport Committee on the transition of the Northern operation from the Arriva Trains North franchise to the Operator of Last Resort. Highlight for the Committee the opportunity this presents to establish a new working relationship with Northern, and to seek endorsement for this approach. Set out a summary of the issues and challenges for the Northern operation and to seek endorsement for the Combined Authority’s proposed priorities for engagement with Northern. 1.2. Consideration of these issues commenced before the COVID 19 “lockdown” was imposed in March 2020, with its far-reaching impacts on the railway. However, the issues discussed in this report are expected not only to remain after this period passes, but the experience gained during this time may well also help guide future decisions. The principles set out should also guide how the Combined Authority influences Northern’s post-COVID 19 recovery planning. This is discussed in more detail from paragraph 2.33 below. 2. Information Background 2.1. The Arriva Rail North (Arriva) franchise was terminated on 1 March 2020, with responsibility for the Northern network transferred to the publicly-owned “Operator of Last Resort” (OLR), as Northern Trains Limited (Northern). -
Rail Performance Report
Greater Manchester Transport Committee Date: 13 March 2020 Subject: Rail Performance Report Report of: Bob Morris, Chief Executive Officer, TfGM PURPOSE OF REPORT To provide Members with an update on rail performance in Greater Manchester from Rail Period 10, 2019/20 to Rail Period 11, 2020/20 (08 December 2019 – 01 February 2020). RECOMMENDATIONS: Members are asked to note the contents of the report. CONTACT OFFICERS: Simon Elliott Head of Rail Programme 0161 244 1536 Caroline Whittam Head of Rail Franchising 0161 244 1748 RISK/ FINANCIAL/ LEGAL CONSEQUENCES/DETAILS Risk Management – N/A Legal Considerations – N/A Financial Consequences – N/A Financial Consequences – Capital - N/A BACKGROUND PAPERS: o GMTC Rail Performance Report, 17 January, 2020 o GMTC Rail Performance Report, 13 September, 2019 o GMCA Rail Performance Report, 01 March, 2019 TRACKING/PROCESS Does this report relate to a major strategic decision, as set out in the No GMCA Constitution EXEMPTION FROM CALL IN Are there any aspects in this report which N/A means it should be considered to be exempt from call in by the relevant Scrutiny Committee on the grounds of urgency? GMTC Overview & Scrutiny Committee N/A N/A GMTC 20200313 Rail Performance Report v1.2 2 05/03/2020 13:55 1 INTRODUCTION 1.1 This report provides a summary of rail network performance in Greater Manchester (GM), focusing on performance from Rail Period 10, 2019/20 to Rail Period 11, 2020/20 (08 December 2019 – 01 February 2020). 2 BACKGROUND AND OVERVIEW 2.1 Overall rail performance for all operators in GM has improved in Periods 10 and 11, with the Public Performance Measure (PPM) for both Northern’s Central Region and TransPennine Express increasing by 16.6% and 24.1%, respectively since Period 9 (10 November – 08 December 2019). -
Train Times 27 May 16 2021 – December 11 2021
TT 27 .qxp_Layout 1 05/05/2021 16:47 Page 2 Train times 27 May 16 2021 – December 11 2021 Blackpool North to Manchester Victoria/Manchester Airport. Preston to Hazel Grove. l poo North Black n e Preston ld Fy sham Layto - Leyland -le We & Buckshaw Parkway Poulton irkham K Chorley Adlington Blackrod Horwich Parkway Lostock l Bolton a ictoria V y adill Salford rd Centr Parking available Crescent alfo S Manchester ster Picc Staff in attendance Bicycle store facility Manche Metrolink d Interchange stations ate g oa Levenshulme Disabled assistance ans available De ord R Heaton Chapel r Oxf Airport link este h Stockport nc Ma Heald Green Davenport Manchester Airport Woodsmoor Hazel Grove * a northernrailway.co.uk TT 27 .qxp_Layout 1 05/05/2021 16:47 Page 3 This timetable shows all Northern services between Blackpool North and ManchesterServices ,between including N through services to Manchester Airport . How to read this timetable Look down the left hand column for your departure s station. Read across until you find a suitable departure time. Read down the column to find the arrival time at your destination. Through services are shown in bold type (this means you won’t have to change trains). Connecting services are shown in light type. If you travel on a connecting service, change at the next station shown in bold or if you arrive on a connecting a Wservice, change at the last station shown in bold, unless ia footnote advises otherwise. Minimum connection times All stations have a minimum connection time of p 5 minutes unless stated.