County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of2007 York Performance • Benchmarking County Report of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • CityInt roduof Londonction • District of Muskoka • Regional Municipality of

Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury WHAT• City IS OMBI? of Thunder Bay • City of Toronto • Regional Municipality of

Waterloo • City of Windsor • Regional Municipality of York • County of Brant • RegionalThe Ontario MunicipalMunicipality Benchmarking Initiative of (OMBI)Durham is a groundbreaking • Regional collaboration Municipalityof 15 of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality ofOntario Niagara municipalities • thatCity represent of 9Ottawa 3. million citizens • or Regional 73% of the population Municipality of Ontario . of Peel • City of The initiative is led by the Chief Administrative Officers (CAOs) and City Managers in each Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipalityparticipating of Waterloo municipality . OMBI • fostersCity a cultureof Windsor of service excellence • inRegional municipal government Municipality . of York • County of Brant • Regional Municipality of Durham • Regional Municipality of HaltonIt does this by• creatingCity new of ways Hamilton to measure, share • and City compare of performance London statistics • andDistrict of Muskoka • allows experts in participating municipalities to share ideas on operational practices . Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • For information on the evolution of OMBI please see Appendix A, page 89 . Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City ofWHO Toronto ARE THE MEMBERS • Regional OF OMBI? Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of DurhamOMBI members • canRegional be grouped into Municipality two categories of municipal of government Halton structure • City . It is of Hamilton • City of important to recognize that each category has different responsibilities for service delivery . London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of WindsorThe OMBI member • municipalitiesRegional are comprised Municipality of: of York • County of Brant • Regional Single-tier Municipalities Upper-tier Municipalities Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of City of Greater Sudbury District of Muskoka Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater SudburyCity of Hamilton• City of ThunderRegional Bay Municipality • City of Durhamof Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • CityRegional of London MunicipalityRegional of Municipality Durham of Halton • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional MunicipalityCity of of Ottawa Niagara • City ofRegional Ottawa Municipality • of Regional Niagara Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional MunicipalityCity of Thunder of WaterlooBay • CityRegional of Municipality Windsor of Peel • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality ofCity ofHalton Toronto • City of HamiltonRegional Municipality • City of Waterloo of London • District of Muskoka • City of Windsor Regional Municipality of York Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • County of Brant Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Single-tier municipalities have only one level of municipal government within their geographic Municipality of Halton • City of Hamilton • City of London • District of Muskokaarea and are responsible • Regional for delivering allMunicipality services to their residents of . For purposesNiagara of reporting, • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • Citythe County of ofToronto Brant has been included• Regional as a single-tier municipalityMunicipality . of Waterloo • City of Windsor •

Regional Municipality of York • County of Brant • Regional Municipality ofIn many Durham parts of this province • Regional there can be two levelsMunicipality of municipal government of delivering Halton service • City of Hamilton • City of to the residents . Upper-tier municipalities are districts or regional governments delivering services London • District of Muskoka • Regional Municipality of Niagara • City of suchOttawa as police and • social Regional services while the Municipality lower-tiers or local municipalities of Peel deliver services • City such of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • Cityas of fire andWindsor parks . Services delivered• Regional by local municipalities Municipality within these regions of are notYork included • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamiltonin this report •. City of London • District of Muskoka • Regional Municipality of Additional statistical information on the partners is provided in Appendix C, page 91 . Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional3 Municipality of Halton • OMBI – Partnering for Service Excellence City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto2007 Performance • Benchmarking Regional Report Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of DurhamWHY • IS RegionalOMBI IMPORTANT? Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa •OMBI Regional is important because Municipality it: of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor▶ Promotes • Regional a sharing of information Municipality and ideas between ofmunicipalities York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • ▶ Fosters a culture of service excellence in municipal government City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of ▶ Provides information to assist Council, staff and citizens to understand how their municipality Greater Sudbury • City ofis performing Thunder over time Bayand in relation • City to others of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional▶ Provides Municipality a credible source for comparative of Durham municipal performance • Regional data Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City4 of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • OMBI – Partnering for Service Excellence City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional Municipality of Halton • City of Hamilton • City of London • District of Muskoka • Regional Municipality of Niagara • City of Ottawa • Regional Municipality of Peel • City of Greater Sudbury • City of Thunder Bay • City of Toronto • Regional Municipality of Waterloo • City of Windsor • Regional Municipality of York • County of Brant • Regional Municipality of Durham • Regional