SPRING ISSUE 2014 COMMUNIQUÉ Every flight begins at the airport. Issue sponsored by: BUSINESS “Developing Ireland’s real, working, secondary transatlantic hub” Interview: Kevin Toland, Chief Executive, DAA EU-ASEAN Aviation Summit New State aid rules Phase 1 of new LAGs Airports call for Cautiously welcomed by rules introduced EU-ASEAN open skies Europe’s airports A very fluid situation CONTENTS 07 08 11 OLIVIER JANKOVEC, AIRPORTS IN KEVIN TOLAND, CHIEF DIRECTOR GENERAL, THE NEWS EXECUTIVE, DAA ACI EUROPE A snapshot of stories from “There is no captive customer, Editorial: Aligning regulation & around Europe in either fast-moving consumer market reality foods or airports” 17 18 20 STATE AID SESAR JOINT LIQUIDS, AEROSOLS UNDERTAKING AND GELS Europe’s airports cautiously welcome new State aid rules Florian Guillermet appointed A very fluid situation: Phase 1 of Executive Director of the SESAR new LAGs rules introduced Joint Undertaking Airports Council International Director: Media & Communications Magazine staff PPS Publications Ltd European Region, Robert O'Meara 6 Square de Meeûs, Tel: +32 (0)2 552 09 82 Publisher and Editor-in-Chief Paul J. Hogan 3a Gatwick Metro Centre, Balcombe Road, B-1000 Brussels, Belgium Fax: +32 (0)2 502 56 37 Editor Ross Falconer Horley, Surrey RH6 9GA, United Kingdom [email protected] Deputy Editor Amy Hanna Director General Sales Director Jenny Rayner Tel: +44 1293 783851 Fax: +44 1293 782959 Olivier Jankovec Director: Membership Head Designer Richard Jende email: [email protected] Tel: +32 (0)2 552 09 72 Services & Events Graphic Designer Samita Brant [email protected] Danielle Michel General Manager - Association Business Paul Sweeney © PPS Publications Ltd 2014 Tel: +32 (0)2 552 09 78 Fax: +32 (0)2 502 56 37 [email protected] The opinions and views expressed in Communiqué Airport Business are not necessarily those of ACI EUROPE or the Publisher. ACI EUROPE and PPS Publications accepts no responsibility or liability whether direct or indirect, as to the currency, accuracy or quality of the information, nor for any consequence of its use. CONTENTS CONTINUED 24 26 28 29 EU-ASEAN Aviation Summit European Parliament ACI Airport Economics Airport competition Airports call for EU-ASEAN cocktail & Finance Conference & Fresh analysis released on open skies Industry stakeholders and Exhibition Competition EU institutions gather at Regulation should reflect European Parliament competition 30 34 36 41 Airport retail Foreign exchange Baggage, boarding and Innovation Showcase Bringing a local flavour to Money makes the world go passenger processing Enhancing the travel international airport retail around The latest innovations experience 44 46 49 52 Airport seating Airport interiors Airport People Madeira Airport Getting to the seat of the Interior ingenuity Max Vialou-Clark, Retail Madeira marks 50th design problem Director, LHR anniversary with passenger Patrick Bohl, Head of Retail growth and Advertising, BUD 54 57 58 62 Delivering ‘Swissness’ The Airline Conversation Eindhoven Airport 23rd ACI EUROPE Airport The developments on Bjørn Kjos, CEO Norwegian Eindhoven responds to Trading Conference & Switzerland’s aviation rapid growth with extended Exhibition horizon terminal Sponsor and exhibitor news 66 Outside In Andreas Fehr, Managing Director, Mondelēz World Travel Retail facebook.com/ankaraairport twitter.com/ankaraairport FLY DIRECT TO ANKARA The capital of Turkey is expanding its network. Do not delay your Ankara operations, be there on time. www.esenbogaairport.com Please contact [email protected] for your inquiries. helsinkiairport.fi helsinkiairport Because of our unique position on the globe, the fastest routes between Asia and Europe are flown via Helsinki Airport. Because of our award-winning service, you can have passengers transfer faster. In just 35 minutes. Because of our all-weather expertise, your flights are on time, every time. In any weather. That’s why we’re the airport of choice for airlines that value smooth operations — 365. Trust us and you are already there. helsinkiairport.fi EDITORIAL helsinkiairport Aligning regulation Because of our unique position on the globe, the fastest routes between Asia and Europe are flown via Helsinki Airport. & market reality Because of our award-winning service, you can have By Olivier Jankovec, Director General, ACI EUROPE passengers transfer faster. In just 35 minutes. Because of our all-weather expertise, your 014 is off to a pretty good start These are significant achievements with market reality is likely to take some with more than 80% of Europe’s for ACI EUROPE, as we successfully more time, but it is an essential part of the flights are on time, every time. In any weather. airports registering passenger teamed up with the Assembly of European normalisation of our industry. The UK and 2 growth – our best performance Regions (AER) and mobilised more than Denmark have partially moved into that in more than 2 years. Freight traffic also 50 Members of the European Parliament direction, although we are still far from the That’s why we’re the airport of choice for appears to be surging back, and with IATA in support of our position. even more flexible approach that aviation pointing to improved economic conditions Some of these rules will be recon- regulators are following in Australia and airlines that value smooth operations — 365. for airlines, there is scope for more capac- sidered in 5 years’ time – so this is not New Zealand. ity growth in the months ahead. the end game. But for now, the new In the coming months, we will be work- All good news, even though down- Guidelines are striking a balance between ing on a new Economic Impact study side risks are still there – from a rather protecting connectivity and strengthening for the airport industry, as well as on a weak economic recovery to geopolitical the industry’s level playing field. Indeed, new way of measuring and ranking the tensions across the Mediterranean and the European Commission fully acknowl- connectivity offered by each European with Russia. What’s more, many airlines edges that airport competition is a reality airport. This is part of our on-going efforts Trust us and you are already there. in Europe are going through painful – we cannot agree more. to raise the societal profile of our indus- structural adjustment processes, adding Two years ago, ACI EUROPE commis- try – no small feat given what is at stake significant business uncertainty and vola- sioned an in-depth study into the matter, with (or without) airport development for tility for airports. providing for the first time empirical Europe. Expect more about that at our So it was fitting that the European evidence of the – significant – extent Annual Congress & General Assembly Commission finally clarified the rules of competition between airports. This next June in Frankfurt. of public financing in February, when study sparked quite a debate, prompting In the meantime, our Airport Trading it adopted its Guidelines on State Aid IATA to produce its own report on airport Conference is about to kick off in Zurich for aviation. These new rules are to competition. At our 6th ACI Economics followed by our Regional Airports be welcomed, not least because the and Finance Conference that took place Conference & Exhibition in Madeira in May. Commission has come a long way from in London in March, we moved the This issue of Airport Business features a its initial thinking. Our unique contri- debate further. ACI EUROPE released a fresh new look and several new features. bution to economic development, job new analysis paper which looks at how It also brings you up to speed with some creation and social cohesion is recog- regulation could better reflect growing of the latest developments in travel retail, nised – as is the fact that small regional airport competition. airport operations and the passenger airports are structurally unable to stand This is about accepting the logic that experience. It also puts the spotlight on on their feet. The Commission thus where there is significant competition, Kevin Toland, the CEO of DAA in Ireland. accepts the need for some form of there is no need to regulate. In situations Kevin is part of a new breed of airport financial support and also leaves the where regulation is still needed, it should managers who are bringing fresh thinking door open to the public financing of avoid disincentivising airports and airlines and experience from other consumer- very large airport infrastructure. Finally, from finding common ground and enter- focused industries – yet another sign of it has come up with much simplified ing into commercial contracts, just like in airports’ transformation from B to B to B rules for start-up aid given to airlines. any other business. Aligning regulation to C. Spring 2014 Airport Business 07 Airports in Oslo Airport At current growth rates, Oslo Airport should exceed 23 million annual the news passengers in 2014. After breaking ground in 2011, construction of Oslo Gardermoen Airport’s new departures and Ensure that ACI EUROPE is up to arrivals hall, railway station and pier reached the halfway mark in late February. When the speed with the latest news concerning expansion project is completed in April 2017, the Norwegian gateway’s theoretical passenger your airport by contacting us via capacity will rise from 23 to 28 million passengers per annum. [email protected] or via our Twitter feed @ACI_EUROPE Heathrow Airport If Heathrow continues its current 4% growth rate, it will break 75 million annual passengers in 2014. Heathrow will become the first airport in the world to introduce a new traffic management system for handling arriving aircraft – using the amount of time between flights, rather than distance. The new system is expected to halve delays caused as a result of strong head winds by landing arriving flights closer together.