Thinking INSIDEthe Box!
Papa John’s International, Inc. 1999 Annual Report 1999 American Customer Satisfaction Index
All Fast Food Restaurants Score ## Papa John’s 76 Wendy’s 71 11 Group average 69 Pizza Hut 68 Domino’s Pizza 67 Burger King 66 KFC 64 Taco Bell 64 McDonald’s 61
Source: National Quality Research Center at the University of Michigan Business School, as reported in The Wall Street Journal, February 22, 2000.
2000 R&I Choice In Chains
Overall Food Pizza Category Score Quality Value Service Cleanliness Papa John’s 36 56 38 37 33 Pizza Hut 35 54 29 31 29 Domino’s Pizza 32 42 33 33 27
Source: 2000 R&I Choice in Chains survey results, as reported in Restaurants and Institutions, March 1, 2000.
to our SHAREHOLDERS, Team Members and Franchise Family
2 By any standard, 1999 was a year of great success for our company. Let me highlight a few of our accomplishments of the past year: