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Jet Airways 0.47 Spicejet 0.41 Indigo 0.36 Air Asia 0.00 0.00 10.00 20.00 30.00 40.00 50.00 Cancellation Rate (%)

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Jet Airways 0.47 Spicejet 0.41 Indigo 0.36 Air Asia 0.00 0.00 10.00 20.00 30.00 40.00 50.00 Cancellation Rate (%) Subject: Performance of domestic airlines for the year 2018. Traffic data submitted by various domestic airlines has been analysed for the month of May 2018. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-May 2018 were 571.58 lakhs as against 465.87 lakhs during the corresponding period of previous year thereby registering a growth of 22.69% (Ref Table 1). 1000.00 Growth: YoY = + 22.69 % 900.00 MoM = + 16.53 % 8 % 800.00 700.00 571.58 600.00 500.00 465.87 2017 400.00 2018 300.00 Pax Lakhs) Carried(in Pax 200.00 101.74 118.56 100.00 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in May 2018 are as follows (Ref Table 2): 120.0 95.5 100.0 94.8 91.9 91.0 89.7 89.5 89.2 88.8 87.5 85.7 85.6 84.4 84.0 82.7 81.3 80.4 80.2 80.0 75.1 80.0 75.1 60.0 48.7 40.0 35.0 32.1 Pax Pax FactorLoad (%) 26.0 20.0 0.0 Air Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Air Air India Airways Air Deccan Odisha Apr-18 May-18 1 The passenger load factor in the month of May 2018 has shown increasing trend compared to previous month primarily due to onset of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of May 2018 has been 0.70%.Airline-wise details of cancellations are as follows: Air Odisha 42.22 Air Deccan 12.24 Zoom Air 9.14 Trujet 1.21 Air India 1.15 JetLite 0.82 Go Air 0.71 Vistara 0.51 Jet Airways 0.47 Spicejet 0.41 IndiGo 0.36 Air Asia 0.00 0.00 10.00 20.00 30.00 40.00 50.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Operational 3.8% Technical 22.9% Conse/Misc 44.6% Weather 24.9% Commercial 3.8% 2 Passenger Complaints during the month During May 2018, a total of 724 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of May 2018 has been around 0.61. The airline-wise details are as follows: Air Odisha 34.6 Air Deccan 21.6 Air India (dom) 1.7 Jet Airways+Jetlite 1.2 Go Air 0.5 IndiGo 0.3 Spicejet 0.2 Trujet 0.2 Air Asia 0.2 Vistara 0.1 Zoom Air 0.0 0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Others Fare Catering Staff 4.3% 1.2% Refund 0.1% Behaviour 3.9% 6.5% Disability 0.4% Flight Problem Customer 30.5% Service 29.1% Baggage 23.9% 3 The reason for complaint as percentage compared to the previous month is as follows: 40.0 35.0 33.6 30.5 29.1 30.0 28.3 27.2 27.2 23.9 25.0 23.6 21.0 20.0 15.0 10.0 8.1 6.5 5.5 5.1 5.0 4.9 4.8 4.3 3.9 5.0 3.5 1.2 1.1 0.5 0.4 0.4 0.1 0.1 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour Mar-18 Apr-18 May-18 Airline-wise status of redressal of complaints is given at Table – 4. Compliance of Route Dispersal Guidelines Airline-wise Compliance of Route Dispersal Guidelines during the month of May 2018 is given in the following table. Zoom Air did not operate in CAT I routes for the month of May 2018. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 96.8 1.40 29.9 Jet Airways + JetLite 50.4 1.13 16.9 Spicejet 99.2 1.46 40.7 Go Air 81.6 1.13 34.0 IndiGo 124.2 1.08 26.6 Vistara 35.3 1.11 18.4 Air Asia 177.2 3.79 78.1 Zoom Air - - - Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 35% 4 On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of May 2018 is as follows: OTP at Four Metro Airports IndiGo 80.9 Spicejet 80.0 Vistara 76.7 Jet Airways+JetLite 74.6 Go Air 74.5 Air India (Dom) 69.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) BLR 84.1 DEL 75.0 HYD 73.3 BOM 54.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5 Jet Airways + JetLite BLR 86.9 DEL 79.2 HYD 78.2 BOM 64.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet HYD 86.3 DEL 83.9 BLR 81.5 BOM 64.2 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6 Go Air HYD 87.8 BLR 82.7 DEL 76.6 BOM 63.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo DEL 87.1 HYD 86.5 BLR 86.3 BOM 59.2 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7 Vistara BLR 90.3 DEL 79.9 HYD 75.7 BOM 52.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’. Wx 2% Airport 9% Misc 2% ATC 13% Pax 2% Ramp 1% Reactionary 64% Tech 4% Ops 3% 8 select bucket fareon in highestthe EarnedRevenue 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 10.0% 15.0% 20.0% 25.0% 0.0% 5.0% 0.0% 5.0% The revenue earned 0.75% 0.25% 0.45% 0.17% 0.15% 0.03% 0.25% 0.07% & Seats Sold in Highest Bucket Sold& Seats Fare in 1.56% 0.51% 2.11% bucket fare Highest in Earned Revenue of % 0.54% 0.66% 0.16% 0.66% 0.24% bucket fare Highest Sold in Seats of % 0.44% 0.15% 0.51% 0.13% and the number of seats sold 1.24% 0.32% 1.05% 0.27% 0.87% 0.31% 1.21% 0.36% 20 Air India Air Apr-18 Apr-18 1.07% 0.27% sectors 1.35% 0.31% 0.63% 0.34% 1.79% 0.63% May-18 May-18 0.92% 0.14% follows: is as 1.10% 0.10% 1.02% 0.58% 0.77% 0.23% 2.37% 0.45% 1.75% 0.42% 0.99% 0.27% by 1.14% 0.29% 2.64% 0.57% scheduled 1.68% 0.47% 6.25% 2.87% 6.07% 3.01% 1.43% 1.16% 28.19% 20.31% 3.32% 0.80% private airlines 6.75% 1.56% 3.32% 1.02% 1.35% 0.43% 0.84% 0.14% 0.50% 0.10% 9 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.92% 0.71% 0.50% 0.37% 0.19% 0.15% 0.40% 0.12% 0.53% 0.40% 0.40% 0.33% % of Revenue Earned in Highest fare bucket fare Highest in Earned Revenue of % 0.32% 0.26% 0.15% 0.12% bucket fare Highest in Sold Seats of % 0.44% 0.37% 0.51% 0.38% 1.36% 0.65% 0.83% 0.34% 0.56% 0.35% 0.48% 0.30% Jet Airways Apr-18 0.34% Apr-18 0.22% 0.37% 0.18% 0.11% 0.08% 0.47% 0.14% May-18 0.00% May-18 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.70% 0.20% 0.49% 0.15% 0.38% 0.21% 0.39% 0.18% 0.39% 0.23% 0.41% 0.23% 2.14% 1.15% 3.34% 1.72% 0.15% 0.16% 0.25% 0.13% 1.23% 0.66% 1.05% 0.47% 0.49% 0.22% 0.46% 0.16% 0.70% 0.20% 0.78% 0.26% 10 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.36% 0.08% 0.06% 0.01% 0.00% 0.00% 0.02% 0.01% 0.02% 0.00% 0.06% bucket fare Highest in Earned Revenue of % 0.01% 0.00% 0.00% bucket fare Highest in Sold Seats of % 0.01% 0.00% 0.27% 0.05% 0.08% 0.02% 0.36% 0.05% 0.27% 0.04% 0.02% 0.03% Apr-18 0.05% Apr-18 0.01% 0.00% 0.00% Indigo 0.00% 0.00% May-18 0.05% May-18 0.01% 0.00% 0.00% 0.10% 0.02% 0.81% 0.15% 0.02% 0.01% 0.04% 0.02% 0.04% 0.01% 0.30% 0.06% 0.05% 0.01% 0.08% 0.02% 0.05% 0.01% 0.37% 0.07% 0.00% 0.00% 0.00% 0.00% 1.65% 0.32% 0.25% 0.05% 0.37% 0.08% 2.49% 0.61% 11 100.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 0.0% 5.0% 0.0% 3.79% 9.69% 3.66% 8.58% 10.61% 18.44% 13.95% 27.84% 9.82% 18.14% bucket fare Highest in Earned Revenue of % 13.49% 21.65% 8.59% bucket fare Highest in Sold Seats of % 16.65% 16.10% 25.56% 9.03% 3.86% 14.99% 7.37% 24.99% 17.53% 16.00% 13.28% 4.42% 1.96% 2.81% Apr-18 6.16% Apr-18 8.25% 19.80% Go Air 11.37% 4.05% 6.39% 12.28% May-18 12.84% May-18 8.06% 9.30% 5.21% 16.97% 8.48% 11.23% 5.31% 16.86% 8.38% 37.93% 13.74% 34.67% 20.10% 11.96% 6.94% 17.91% 11.28% 6.78% 2.90% 15.45% 6.68% 18.52% 7.35% 7.49% 3.53% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 46.15% 56.35% 12 12.0% 15.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 3.0% 6.0% 9.0% 0.20% 0.95% 0.14% 0.67% 0.01% 0.06% 0.01% 0.06% 0.04% 0.22% 0.29% 1.28% bucket fare Highest in Earned Revenue of % 0.01% 0.04% 0.01% bucket fare Highest in Sold Seats of % 0.03% 0.49% 0.11% 1.33% 0.34% 0.55% 0.10% 0.39% 0.07% 0.08% 0.01% 1.53% 0.35% Apr-18 0.07% Apr-18 0.01% 0.02% 0.00% Spicejet 0.51% 0.08% 1.26% 0.40% May-18 0.41% May-18 0.07% 0.21% 0.04% 0.04% 0.01% 0.00% 0.00% 0.09% 0.03% 0.00% 0.00% 0.27% 0.04% 1.45% 0.51% 1.61% 0.31% 1.58% 0.43% 0.51% 0.15% 1.66% 0.52% 0.00% 0.00% 0.04% 0.01% 0.27% 0.04% 1.76% 0.61% 0.14% 0.02% 0.11% 0.02% 1.10% 0.93% 0.77% 0.18% 13 10.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0% 8.0% 9.0% 0.24% 0.66% 0.58% 1.61% 0.26% 0.60% 0.54% 0.85% bucket fare Highest in Earned Revenue of % 0.07% bucket fare Highest in Sold Seats of % 0.11% 0.11% 0.13% 0.03% 0.04% 0.31% 0.22% 0.57% 0.23% Apr-18 1.04% Apr-18 0.36% Vistara 0.90% 0.42% 1.31% 0.75% May-18 May-18 0.00% 0.06% 0.08% 0.11% 0.29% 0.10% 1.81% 1.29% 0.00% 0.00% 0.00% 0.00% 1.27% 0.26% 0.97% 0.46% 0.12% 0.05% 0.15% 0.17% 1.11% 0.26% 0.42% 0.13% 14 Air Asia % of Seats Sold in Highest fare bucket 5.0% 4.0% 3.0% 2.0% 1.0% 0.36% 0.20% 0.07% 0.04% 0.04% 0.01% 0.0% BLR-DEL DEL-GAU CCU-DEL Apr-18 May-18 % of Revenue Earned in Highest fare bucket 5.0% 4.0% 3.0% 2.0% 1.0% 0.43% 0.18% 0.17% 0.07% 0.07% 0.02% 0.0% BLR-DEL DEL-GAU CCU-DEL Apr-18 May-18 15 Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.
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