Jet Airways 0.47 Spicejet 0.41 Indigo 0.36 Air Asia 0.00 0.00 10.00 20.00 30.00 40.00 50.00 Cancellation Rate (%)

Subject: Performance of domestic airlines for the year 2018.

Traffic data submitted by various domestic airlines has been analysed for the month of May 2018. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-May 2018 were 571.58 lakhs as against 465.87 lakhs during the corresponding period of previous year thereby registering a growth of 22.69% (Ref Table 1).

1000.00 Growth: YoY = + 22.69 % 900.00 MoM = + 16.53 % 8 % 800.00 700.00 571.58 600.00 500.00 465.87 2017 400.00 2018 300.00

Pax Lakhs) Carried(in Pax 200.00 101.74 118.56 100.00 0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in May 2018 are as follows (Ref Table 2):

120.0 95.5

100.0 94.8

91.9

91.0

89.7

89.5

89.2

88.8

87.5

85.7

85.6

84.4

84.0

82.7

81.3

80.4

80.2

80.0 75.1 80.0 75.1

60.0 48.7

40.0 35.0

32.1

Pax Pax FactorLoad (%) 26.0

20.0

0.0 Air Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Air Air India Airways Air Deccan Odisha

Apr-18 May-18

The passenger load factor in the month of May 2018 has shown increasing trend compared to previous month primarily due to onset of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of May 2018 has been 0.70%.Airline-wise details of cancellations are as follows:

Air Odisha 42.22 Air Deccan 12.24 Zoom Air 9.14 Trujet 1.21 Air India 1.15 JetLite 0.82 Go Air 0.71 Vistara 0.51 Jet Airways 0.47 Spicejet 0.41 IndiGo 0.36 Air Asia 0.00 0.00 10.00 20.00 30.00 40.00 50.00 Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Operational 3.8%

Technical 22.9%

Conse/Misc 44.6%

Weather 24.9% Commercial 3.8%

Passenger Complaints during the month

During May 2018, a total of 724 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of May 2018 has been around 0.61. The airline-wise details are as follows:

Air Odisha 34.6 Air Deccan 21.6 Air India (dom) 1.7 Jet Airways+Jetlite 1.2 Go Air 0.5 IndiGo 0.3 Spicejet 0.2 Trujet 0.2 Air Asia 0.2 Vistara 0.1 Zoom Air 0.0

0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Others Fare Catering Staff 4.3% 1.2% Refund 0.1% Behaviour 3.9% 6.5% Disability 0.4%

Flight Problem Customer 30.5% Service 29.1%

Baggage 23.9%

The reason for complaint as percentage compared to the previous month is as follows:

40.0

35.0 33.6

30.5 29.1

30.0 28.3

27.2 27.2 23.9

25.0 23.6 21.0 20.0

15.0

10.0 8.1

6.5

5.5

5.1

5.0

4.9

4.8

4.3 3.9

5.0 3.5

1.2

1.1

0.5

0.4

0.1

0.1 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Mar-18 Apr-18 May-18

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of May 2018 is given in the following table. Zoom Air did not operate in CAT I routes for the month of May 2018. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 96.8 1.40 29.9 Jet Airways + JetLite 50.4 1.13 16.9 Spicejet 99.2 1.46 40.7 Go Air 81.6 1.13 34.0 IndiGo 124.2 1.08 26.6 Vistara 35.3 1.11 18.4 Air Asia 177.2 3.79 78.1 Zoom Air - - - Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 35% 4

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of May 2018 is as follows: OTP at Four Metro Airports

IndiGo 80.9

Spicejet 80.0

Vistara 76.7

Jet Airways+JetLite 74.6

Go Air 74.5

Air India (Dom) 69.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 84.1

DEL 75.0

HYD 73.3

BOM 54.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Jet Airways + JetLite

BLR 86.9

DEL 79.2

HYD 78.2

BOM 64.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

HYD 86.3

DEL 83.9

BLR 81.5

BOM 64.2

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Go Air

HYD 87.8

BLR 82.7

DEL 76.6

BOM 63.1

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

DEL 87.1

HYD 86.5

BLR 86.3

BOM 59.2

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

BLR 90.3

DEL 79.9

HYD 75.7

BOM 52.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Wx 2% Airport 9%

Misc 2% ATC 13% Pax 2%

Ramp 1% Reactionary 64% Tech 4% Ops 3%

Revenue Earned& Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Air India

% of Seats Sold in Highest fare bucket 25.0%

20.0% 20.31%

15.0%

10.0%

5.0%

3.01%

2.87%

1.56%

1.16%

1.02%

0.80%

0.63%

0.58%

0.57%

0.54%

0.51%

0.47%

0.45%

0.43%

0.42%

0.36%

0.34%

0.32%

0.31% 0.31%

0.29%

0.27% 0.27% 0.27%

0.25%

0.24%

0.23%

0.17%

0.16%

0.15%

0.14% 0.14%

0.13%

0.10% 0.10%

0.07% 0.03% 0.0%

Apr-18 May-18

% of Revenue Earned in Highest fare bucket 35.0%

30.0% 28.19%

25.0%

20.0%

15.0%

10.0%

6.75%

6.25%

6.07%

3.32% 3.32%

5.0% 2.64%

2.37%

2.11%

1.79%

1.75%

1.68%

1.56%

1.43%

1.35% 1.35%

1.24%

1.21%

1.14%

1.10%

1.07%

1.05%

1.02%

0.99%

0.92%

0.87%

0.84%

0.77%

0.75%

0.66% 0.66%

0.63%

0.51%

0.50%

0.45%

0.44%

0.25% 0.15% 0.0%

Apr-18 May-18

Jet Airways

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 1.72%

1.15%

0.71% 0.66%

1.0% 0.65%

0.47%

0.40%

0.38%

0.37%

0.35%

0.34%

0.33%

0.30%

0.26%

0.23%

0.22%

0.21%

0.20%

0.18%

0.16%

0.15%

0.14%

0.13%

0.12%

0.08%

0.00% 0.00% 0.00% 0.00% 0.0%

Apr-18 May-18

% of Revenue Earned in Highest fare bucket 5.0%

4.0% 3.34%

3.0% 2.14%

2.0%

1.36%

1.23%

1.05%

0.92%

0.83%

0.78% 0.70%

1.0% 0.70%

0.56%

0.53%

0.51%

0.50%

0.49%

0.48%

0.47%

0.46%

0.44%

0.41%

0.40%

0.39%

0.38%

0.37%

0.34%

0.32%

0.25%

0.19%

0.15%

0.11%

0.00% 0.00% 0.00% 0.00% 0.0%

Apr-18 May-18

Indigo

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.61%

0.32%

0.15%

0.08% 0.08%

0.07%

0.06%

0.05% 0.05% 0.05%

0.04%

0.03%

0.02% 0.02% 0.02% 0.02%

0.01% 0.01% 0.01% 0.01% 0.01% 0.01% 0.01% 0.01% 0.01%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Apr-18 May-18

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0% 2.49%

2.0% 1.65%

1.0% 0.81%

0.37%

0.36%

0.30%

0.27%

0.25%

0.10%

0.08%

0.06%

0.05%

0.04%

0.02% 0.02%

0.01%

0.00%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Apr-18 May-18

Go Air

% of Seats Sold in Highest fare bucket 50.0%

45.0% 46.15% 40.0% 35.0% 30.0%

25.0% 20.10%

20.0% 17.53%

16.10%

13.95%

13.74% 13.49%

15.0% 13.28%

11.28%

10.61%

9.82%

8.59%

8.48%

8.38%

8.25%

8.06%

7.37% 7.35%

10.0% 6.94%

6.68%

6.39%

5.31%

5.21%

4.05%

3.86%

3.79%

3.66%

3.53%

2.90% 2.81%

5.0% 1.96%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Apr-18 May-18

% of Revenue Earned in Highest fare bucket 100.0% 90.0% 80.0% 70.0%

60.0% 56.35%

50.0% 37.93%

40.0% 34.67%

27.84% 25.56%

30.0% 24.99%

21.65%

19.80%

18.52%

18.44%

18.14%

17.91%

16.97%

16.86%

16.65%

16.00% 15.45%

20.0% 14.99%

12.84%

12.28%

11.96%

11.37%

11.23%

9.69%

9.30%

9.03%

8.58%

7.49%

6.78% 6.16%

10.0% 4.42%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Apr-18 May-18

Spicejet

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0% 0.93%

0.61%

0.52%

0.51%

0.43%

0.40%

0.35%

0.34%

0.31%

0.29%

0.20%

0.18%

0.15%

0.14%

0.11%

0.10%

0.08%

0.07% 0.07%

0.04% 0.04% 0.04% 0.04%

0.03%

0.02% 0.02%

0.01% 0.01% 0.01% 0.01% 0.01% 0.01% 0.01% 0.01%

0.00% 0.00% 0.00% 0.00% 0.0%

Apr-18 May-18

% of Revenue Earned in Highest fare bucket 15.0%

12.0%

9.0%

6.0%

3.0%

1.76%

1.66%

1.61%

1.58%

1.53%

1.45%

1.33%

1.28%

1.26%

1.10%

0.95%

0.77%

0.67%

0.55%

0.51% 0.51%

0.49%

0.41%

0.39%

0.27% 0.27%

0.22%

0.21%

0.14%

0.11%

0.09%

0.08%

0.07%

0.06% 0.06%

0.04% 0.04% 0.04%

0.03%

0.02%

0.00% 0.00% 0.00% 0.0%

Apr-18 May-18

Vistara

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 1.29%

1.0% 0.75%

0.58%

0.54%

0.46%

0.42%

0.36%

0.26%

0.24%

0.23%

0.22%

0.17%

0.13%

0.11%

0.10%

0.07%

0.06%

0.05%

0.04%

0.00% 0.00% 0.0%

Apr-18 May-18

% of Revenue Earned in Highest fare bucket 10.0% 9.0% 8.0% 7.0% 6.0% 5.0% 4.0%

3.0% 1.81%

2.0% 1.61%

1.31%

1.27%

1.11%

1.04%

0.97%

0.90%

0.85%

0.66%

0.60% 0.57%

1.0% 0.42%

0.31%

0.29%

0.15%

0.12%

0.11%

0.08%

0.03%

0.00% 0.00% 0.00% 0.0%

Apr-18 May-18

Air Asia

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.36%

0.20%

0.07%

0.04%

0.04% 0.01% 0.0% BLR-DEL DEL-GAU CCU-DEL

Apr-18 May-18

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.43%

0.18%

0.17%

0.07% 0.07% 0.02% 0.0% BLR-DEL DEL-GAU CCU-DEL

Apr-18 May-18

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. Status of No. Status of Facilities No. Status of ofPax Facilities & ofPax & Compensation ofPax Facilities Affected Compensation Affected Affected  Refund  Refreshments  Refunds  Rebookedon  Refunds where  Rescheduling other flights pax desired  Hotel 44408 Air India 1253  Hotel 3836  Rescheduling accommodation accommodation  Amount spent  Compensation of Rs.  Compensation of on facilitation of 18.82 lakhs Rs. 45.26 lakhs Rs. 65.17 lakhs  Refund  Refunds  Rebooked on  Refreshments Jet  Rescheduling other flights  Refunds where Airways 2491  Hotel 1233 413  Hotel pax desired and accommodation. accommodation  Rescheduling JetLite  Compensation of Rs.  Compensation of 1.82 lakhs Rs.31.12 lakhs  Refreshments  Refreshments  Transfer to other 3170  Rescheduling 29371 airlines SpiceJet 168 9.13 lakhs  Compensation of Rs.  Amount spent 25.54 lakhs on facilitation of Rs.58.11 lakhs  All pax given refreshments 256  Refreshments 1722 Go Air Nil Nil  Refunds where  Rescheduling pax desired  Rescheduling Indigo 8 0.20 lakhs 3222 1.63 lakhs 100284  Refreshments  Refreshments  Rescheduling Air Asia 36 0.91 lakhs 52 0.38 lakhs 8527  Amount spent on facilitation of Rs 12.68 lakhs  Refreshments  Rescheduling Vistara 21 0.94 lakhs 1556 11.54 lakhs 8888  Amount spent on facilitation of Rs 17.11 lakhs  Refreshments  Rescheduling TruJet Nil Nil 374 7.40 lakhs 150  Amount spent on facilitation of Rs 0.39 lakhs Zoom Air Nil Nil 12 Nil Nil Nil Amount spent on Air Nil Nil 109 2.06 lakhs 50 facilitation of Rs Deccan 0.05 lakhs Air Nil Nil 224 4.41 lakhs Nil Nil Odisha

SUMMARY

Denied Boarding Cancellations Delays No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities Affected Compensation Affected Compensation Affected Rs. 87.56 Rs. 73.61 lakhs Rs. 153.51 1899 lakhs 15302 compensation 194633 lakhs towards compensation and facilities facilitation

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2018

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 15.29 99.36 114.65 86.7 13.3 Feb 14.23 93.21 107.44 86.8 13.2 Mar 15.53 100.27 115.80 86.6 13.4 Ist Quarter 45.06 292.84 337.90 86.7 13.3 Apr 15.31 99.82 115.13 86.7 13.3 May 15.18 103.38 118.56 87.2 12.8 Jun

IInd Quarter 30.49 203.19 233.69 87.0 13.0 Jul

Aug

Sep

IIIrd Quarter

Oct

Nov

Dec

IVth Quarter

Total 75.55 496.04 571.58 86.8 13.2

Percentage Share Air India Private Total Data of 2017 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 37.01 235.79 272.79 86.4 13.6 IIndQtr 25.03 168.05 193.08 87.0 13.0 IIIrdQtr

IVthQtr

Total 62.04 403.83 465.87 86.7 13.3 Growth (%) = +21.77 +22.83 +22.69

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2018 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Vistara Trujet Zoom Air Air (Dom) Airways Jet Asia Air Deccan Odisha Jan 84.6 88.7 89.7 95.0 90.0 89.7 83.7 87.0 77.0 80.2 50.3 - Feb 86.7 90.4 90.3 96.3 90.4 91.8 88.0 91.2 77.0 84.2 68.0 29.3 Mar 83.6 86.2 87.1 95.0 88.0 89.0 82.0 88.2 72.4 70.4 53.1 26.0 Apr 84.0 85.6 84.4 95.5 89.5 91.9 87.5 88.8 80.0 75.1 35.0 26.0 May 81.3 80.4 80.2 94.8 89.2 91.0 89.7 85.7 82.7 75.1 48.7 32.1 Jun Jul Aug Sep Oct Nov Dec

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2018) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air Indigo Air Asia Vistara Zoom Air Trujet Air Deccan Air Odisha Pax Carried 15.29 16.37 2.63 14.48 10.95 45.57 4.89 4.10 0.03 0.33 0.01 - Jan Market Share 13.3 14.3 2.3 12.6 9.6 39.7 4.3 3.6 0.0 0.3 0.0 - Pax Carried 14.23 15.72 2.32 13.32 10.21 42.90 4.56 3.84 0.03 0.31 0.01 0.00 Feb Market Share 13.2 14.6 2.2 12.4 9.5 39.9 4.2 3.6 0.0 0.3 0.0 0.0 Pax Carried 15.53 17.43 1.84 14.74 10.40 45.76 5.24 4.42 0.01 0.43 0.00 0.00 Mar Market Share 13.4 15.0 1.6 12.7 9.0 39.5 4.5 3.8 0.0 0.4 0.0 0.0 Pax Carried 45.06 49.52 6.79 42.53 31.56 134.23 14.69 12.36 0.07 1.06 0.02 0.00 IstQtr Market Share 13.3 14.7 2.0 12.6 9.3 39.7 4.3 3.7 0.0 0.3 0.0 0.0 Pax Carried 15.31 16.94 1.73 14.27 10.10 45.80 5.79 4.63 0.02 0.53 0.00 0.01 Apr Market Share 13.3 14.7 1.5 12.4 8.8 39.8 5.0 4.0 0.0 0.5 0.0 0.0 Pax Carried 15.18 16.26 1.82 14.59 10.34 48.53 6.48 4.71 0.05 0.57 0.01 0.01 May Market Share 12.8 13.7 1.5 12.3 8.7 40.9 5.5 4.0 0.0 0.5 0.0 0.0 Pax Carried Jun Market Share

Pax Carried 30.49 33.20 3.56 28.86 20.44 94.33 12.27 9.34 0.07 1.10 0.02 0.02 IIndQtr Market Share 13.0 14.2 1.5 12.3 8.7 40.4 5.2 4.0 0.0 0.5 0.0 0.0 Pax Carried Jul Market Share

Pax Carried Aug Market Share

Pax Carried Sep Market Share

IIIrdQtr Pax Carried

Market Share

Pax Carried Oct Market Share

Pax Carried Nov Market Share

Pax Carried Dec Market Share

Pax Carried IVthQtr Market Share

TOTAL Pax Carried 75.55 82.72 10.35 71.39 52.00 228.56 26.96 21.70 0.14 2.16 0.04 0.02 Market Share 13.2 14.5 1.8 12.5 9.1 40.0 4.7 3.8 0.0 0.4 0.0 0.0

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Asia 10 0.2 10 0

Vistara 3 0.1 3 0

Go Air 47 0.5 0 0

Indigo 157 0.3 157 0

SpiceJet 29 0.2 29 0

Jet Airways + JetLite 213 1.2 213 0

Air India (Dom) 258 1.7 198 60

TruJet 1 0.2 1 0

Air Deccan 3 21.6 3 0

Zoom Air 0 0.0 0 0

Air Odisha 3 34.6 3 0

Total 724 0.61 664 60