sign in sign up
<<
Home , Timekeeper

DOCUMENT RESUME

ED 426 302 CE 078 637

TITLE Working Together: Communicating on Teams. JobLink Winning at Work Instructor's Manual, Module 2. INSTITUTION Coast Community Coll. District, Costa Mesa, CA. SPONS AGENCY Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program. PUB 1996-00-00 NOTE 250p.; For "JobLink" final report and the ten related instruction manuals, see CE 078 635-645. AVAILABLE FROM JobLine, c/o Coast Community College District, 1370 Adams Avenue, Costa Mesa, CA 92626; e-mail: [email protected] ($95). PUB TYPE Guides Classroom Teacher (052) EDRS PRICE MF01/PC10 Plus Postage. DESCRIPTORS Adult Basic Education; Adult Literacy; Behavioral Objectives; *Communication Skills; Learning Activities; Learning Modules; Learning Strategies; Lesson Plans; *Literacy Education; Pretests Posttests; Skill Development; *Supervisory Training; Teaching Guides; *Teamwork; *Workplace Literacy

ABSTRACT This instructor's manual for workplace trainers contains the materials required to conduct a course on working in teams. The course includes six lessons for workers, two lessons for supervisors, and strategies for helping workers continue to develop the skills taught in the course. The following materials are provided for each course: lesson plan, learning activities based on real-life situations, handouts, assessments (including pretests and posttests), and transparencies. Each lesson plan contains objectives, a list of materials needed, classroom setup information, and detailed instructions for conducting all activities. Lessons cover the following topics: learning to speak up at meetings; building teams; defining roles on workplace teams; listening actively; understanding body language; and understanding the concept of synergism and using it in work teams. (MN)

******************************************************************************** Reproductions supplied by EDRS are the best that can be made from the original document. ******************************************************************************** Working Together: Communicating on Teams

Funded by the National Workplace Literacy Program

U.S. DEPARTMENT OF EDUCATION Office of Educational Research and Improvement EDUCATIONAL RESOURCES INFORMATION CENTER (ERIC) his document has been reproduced as received from the person or organization originating it. 0 Minor changes have been made to improve reproduction quality.

Points of view or opinions stated in this document do not necessarily represent official OERI position or policy.

BEST COPY MALLALpLi. 2 . Inbfink WorkingCommunicating Togetheron Teams What's My Line? TellWho'sTeambuildingBody Me WhoLanguage a Story 3 Pass the Picture 4 WorkingInstructor's Manual-To Together Help You on the Job Job Link LessonTable 3:1:2: Who'sWhat'sTeambuilding of WhoMy Contents Line? 21-3537-49 5-19 LessonLesson 4:5: 6: TellBody Pass Me LanguageThe a Story Picture 93-111 69-9151-67

Instructor's Manual 5 Copyright ©1996 by Coast Community College District 6 WorkingInstructor's Manual-To Together Help You on the Job An Introduction joblink TrainingSpecifically,situations,meetings Goal: or thus discussions. the providing activities This area safe designedmodule atmosphere provides to encourage to employeesimprove employees performance with ato variety speak on up ofwork activitiesin meetings, teams thatof toall simulate help types them and team modelsizes. Team members who have limited communication skills generally do not participate in Targetstrategywilland practiceimprove will active betheir developed worklistening, teams. to to support rate(In athe companion the effectiveness worker's module increased of their designed teams,and improved for and supervisors to strategize participation.)Population: and personal leads, a behaviors collaborative that Employees participating in the National Workplace Literacy Grant Project Training objectives: 2.1. TalkPractice more activefrequently listening. in meetings. By completing this module, participants will: workplace Outcomes: 5.4.3. RecognizeAsk more questions. the importance of nonverbalIdentify actions behavior that in will communication. help darify their team roles. When participants complete this module, companies will observe employees who: 3.2.1. Work more effectively on workteamParticipateSend teamsmembers. more because morepositive actively they verbal understand in and team nonverbal meetings. their duties messages and responsibilitiesto co-workers. as Instructor's Manual Copyright ©1996 by Coast Community College District a WorkingInstructor's Manual-To Together Help You on the Jobv 1F" Module 2 Materials Materials Lesson# jobLink TransparencyPencilsPaperName tags Markers All.AllAll BlankIndexFlip chart cardstransparencies markers 1,2,3,5 All 1 ScissorsGluePolaroid Film 1,5 1 ColoredAdvertisementsConstructionSquare Pens Sheets or Paper ofCrayons Blank Paper 32 Equipment NotebookPicturesCharades Cards Paper Lesson# 65 PolaroidTVFlipOverhead Monitor/VCR chart/Whiteboard Cameras projector AllAll1,5 Instructoes el 9 Copyright ©1996 by. Community College District Job Link WorkingCommunicating Together on Teams What'sLessonss: 1My Line? Getting Comfortable on the Workplace Team WorLesson 'dug 1: What'sTogether My Line? V Job Link IF Lesson Description herThis develop lesson establishescommunication each skillsindividual that will employee's assist in identitybuilding as team part relationships. of a workplace team and helps him or members,studentsworkplaceIn Lesson will and1teams. students be they encouraged As will awill writing take write toa Polaroidaid, developa short students paragraphapicture list will of ofthehave abouttheir names Polaroid team themselves, and for picturesthe their job their portfolios. titlesof themselves.jobs, of their and theirfellow Then, roles team after on class,their themselves,Thiscreative,opportunities activity multisensory and is designed tobegin relate to lesson. todefine eachhelp their co-workersother roles and onto get theirlearn better workplace something acquainted, teams. about learn Moreover,one to another share it information whileallows engaging employees about in a Lesson 1- What's My Line? 13 Copyright ©1996 by Coast Community College District 14 Page 6 LessonWorhhig 1: What's Together My Line? Jo bt in k beBy ablecompleting to: this lesson, students willObjectives 5.4.6. Materials (cont'd)OverheadPensPaper and dips pencils projector and screen Handouts"My"Getting TeamMaterials to atKnow Work" You" (Handout (Handout (cont'd) 2) 1) 2.1. CreateonIdentify workplace a team and teams.glossary. define their roles 9.8.7. Name tags TransparencyIndex cards (3x5) and transparency pen Forms"Pretest" 4.3. IdentifycommunicatePractice reasons positive with for ways co-workers."small to talk'y 12.11.10. ScissorsGlueFolders (one each) and a placestore to them between dasses "Learner Enrollment"Classroom Setup I.HardwareMaterials Needed Transparencies"My"Getting Team to Know at Work" You" (Transparency (Transparency 1)2) SecondFirstOpening-Total Activity- Activity-: Large Small Group90Large Groupsminutes Group 502510 min. min. 3.2. BlankactivityPolaroid writing and camerafilm team (forpaper with assignment) both flash dass Ending- Large Group 5 min. Lesson 1- What's My Line? 1 5 Copyright ©1996 by Coast Community College District 16 Page 7 lirmidngLesson 1: TogetherWhat's My Line? IRSTXtrt Learner Entailment Penn S. 040111(BMWs In fair 110fM7 Ms angunon Oat apnea roost jobLink IfeeMA/PnettentW kkkkk ModuleClan detedule compload7MVO MOM Min Of 10001 NM yal 0 Yes 0 No Joblink Name tgoth. Date JobUnk <01i.07111.MT...1!...ro,tal!! Sdt toeitleft the forte? Of tanta my Itan Mr Wairf cou00y7 b thn U.S./ linkof the gels the letter that nspreseetta the comet annum Pretest/Posttest ft o ..:46.0M40c.:**!*4' Ce 94093 der vet assume-km 11. Ma yea WON mentsil O Po-No What b the name Caron tank& 1. The CatekeTercto someone=wane wbo who *to mrlEndodder sum who batIs co barn Pie martenteam bow, bey are appreclared mato Axe tut each person particbates an the team Km 0..i0$ oct00 or poled -doff taro- molded by U. 01111110010MOM 11101 VOW oafilan. May 51 prfonn men CI Mee oat neyestpr rely saber 1 One c( be technique tor WIT goodcb. listeneruslng dear Is womb rytngAsking to gunroom figure out wbat be other pawn Is swag *We bey am speddng ' o spat) Poor PM Med latabre 3 o Nonvubal coma:Madam b beingbcdyTeanng language ad loud and tone Twice good Ostner 2.1. MameMona 4 cbSTN1291 what lumens wben Marn numberstour TO haypem swellsclentlIk tarn teun works wet dieter se eh% 4.2. lodaMans Moulty nurnbon Number( ( I U. Do yea Moo sb3 Oce0 YttNo, No.Yee errplcralnottatted employed teopcnry bee Inanallor./WM tel butHow tepromb well do Tr.: you awee tamer or dbagree wit: be warrens!~ Using be following sok Men be 1 2 4 umber that I.L WM toe Infil In Me Meld IMMO No *PTO Ell ID S I understandManor/ everyone, moor role on 011 torn -011ames* IMMO/ dermr 0 lb 0 d I understand how locatattt nonverbal mennuninitlon1 is In conbruntonco. 2 3 4 S.7. NOMSIM Mat Ono Son 0 ran 0 Fame 7 1 tint I am goal Wenn. 1 1 3 WhatBattk (04um Ammon) 9I 1I ampartIclinte ul effective In leam member meetings or my team1 2 3 4 AmnonMOOHispanic or PatekIndian Wander or AM= Native 10 I nuke eye conbd when 1 am Ilstenlog1 2 53 4 Other Mose spe075 TAMP yal. 00 IMMCCfninotal OM fain.Plasm (Worn It to mar Inetmetor. U.II I 1send ask quoin=podtbe In nonverbal town meettnp move 1 2 3 4 Worting Tcgraw OTTWS On% by Cow Canaan Carp Pend Pale ll 1 1 Cqyailta CNN by tam Carty3 Ca* two Form 4 mania Tcrlha Conlin Oins by CawForm Corahsray Coley dart] P.O. 2 Lesson 1- What's My Line? Copyright ©1996 by Coast Community College District Page 8 17 p;p5ir- rpm pup 0 ' 13 WorkingLesson 1: What'sTogether My Line? joblink Opening:Activities 25 1. Organize classroom and assemble all materials. 3.2. IntroduceAsk students to sign in and put on a name tag. yourself and explain very briefly about the cláss. 5.4. arePrepareInstruct used in combination to measure studentsstudents to for introduce the "Pretest" themselves they are or aboutone another, to take. depending on the situation. student gains or student progress. Now, at the Pretest stage, Explain how a "Pretest" and a "Posttest" 6. Askwithoutstudents theare test,not expectedwe would to not know be ableall the to informationshowstudents the students' to that complete they gains will the made learn"Pretest" in in the the and class.lesson. fill out Yet "Learner Enrollment Form". studentswriting.pictures.Note: Before toBecause help class,select pictures set the up background.will an stimulatearea with thean attractive,writing process, pleasing students background.While must students have If you themare wish, filling out forms and taking the pretest, begin taking their Polaroid before ask Lesson 1 What's My Line? 19 Copyright ©1996 by Coast Community College District 20 Page 9 WoxidngLesson 1: What'sTogether My Line? Job Link lir Activities First Activity: 50 minutes Ask students how they feel when a co-worker comes to work and walks by them without looking at them 2. orDiscuss"Hi, without Juan. speaking How are to you doing today?" How does why it is important to know people's names, ask people questions, them. Then ask how they feel when a co-worker walks by and says, for example, that make Juan feel? smile, pay attention to others, 3. employeesExplainandcultural make activitypeople lose their feelthat jobs important.is especially because theyvaluable don't in communicate establishing with the need for and the importance of "small talk" in the better communication among co-workers. workplace. other workers. Explain Explain that often ESL that small talk is a 4.5. Ask:model "How many of you worksome on examplesa team? Do of smallyou know talk your team with the students. understand what each person does on your team? members? Do you call them by 6. TellAMCIsname? it importantthe Do students you forknow that you youyour to knowwill role be onthe discussing your other team? team this Do throughout you"What are this the qualities of a good team member? What are the members in order for your team to be effective?" class. qualities of a good or effective team?" Lesson 1- What's My Line? 2 1 Copyright ©1996 by Coast Community College District Page 11 LessonWoriting 1: What's Together My Line? \.;) jobLink FirstActivities Activity (continued) 7. Tell students that today they are going to have an opportunity to share some things about themselves withon their dassmates.workplace teams.They are If thegoing Polaroid to write pictures short stories have not about been themselves, taken,a. explain: their jobs, and their roles tothat their you stories, (or a volunteer and; student at each table) will take their pictures, which they will attach 8. Forcreate example, write: b. a short story about yourself,themthat and during to use take a the blanka pictureweek transparency you of hiswill or leave her to team. the Polaroid Next camera they and can enough bring that film picture for each back. one of share your story with the class. classesstudentsI"My am namea partlike learn is ofthis (insert athe one.learning skills your I like name).they team. my need jobI Mywork and job as thewant ona teacher role the to teamIlearn. play for (insertis Ias workto part work your atof different theasplace the team7 of coach work).companies and In theto teachinghelp dassroom, 9. Ask students if they would like theyAska onlist studentscan theof wordsboardinclude if or forany more phrases them. other information informationthey might in theiruse should in stories their be induded stories.if they wish.If (if so, so, put add that it tolist the story). Tell students that Lesson 1 What's My Line? 23 Copyright ©1996 by Coast Community College District 24 Page 13 LessonWorking 1: What's Together My Line? JobLink Getting To Know You Job Link

(Place picture here.) Lemon I- What, My Low? Handout 1, Transparency 1 Cmyri+ 0 Imo by Com Comymmy Cdme Dew, Hadout I Lesson I- What's My Line? Copyright ©1996 by Coast BEST COPY MAP ABLE College District 2 Page 14 LessonWoi Icing 1: What's Together My Line? dobLink FirstActivities Activity (continued) 10. studentsTell will volunteer to take stories and studentsmake copies that forthey everyone. can make copies of all the stories and compile a team glossary. Ask if any 12.11. WriterswhichExplainDistribute they may try revise to get and down revise all and their revise, ideas. developing Then they first,revise , that draft and tothird correct drafts. errorsto and students add that even professionalone blank writers piece first of develop scratch a paper draft-a to each student. rough or unpolished "first try" in polish. 13. Arrange Witheach this other background, as needed. encourage students to try to get down all their ideas without students in groups of 2 or 3. Have glue and scissors ready for each group. Tellbeing too self-critical. students to help 15.14. Tell additionalWalk around information be included? Are therestudents any misspelledto read their words? stories to their groups. the room and help students as they do the activity. Tell them to check one another's stories. Should any ttansparency Handout(H-1, T-1/ 16. theDistribute handouts and to paste their pictures on the handouts. the "Getting to Know You" after the story is corrected. Tell students to recopy their stories on Lesson 1 What's My Line? 17. If time allows, ask for volunteers to share their stories with the class. 27 Copyright ©1996 by Coast Community College District 23 Page 15 WorLesson idng 1: What's Together My Line? JobLink 1.e.seeldl.E111..C. -My Name jn; Date: de:blink namesRig important When you to learn take the timenames and of effort your to co-workers. learn someone, It is important name, you to give call themthem the by messagetheir My Team at Work teamtFMthat am. 111you (BeIn thecare sure secondchart about to includehew,. column,him Inor your the her write firstlead and theircolumn, andthink jobs supervi he write Thor she hor) downduring isAttach important the the yournames week, picture oftake the to a members thispicture paper of of your yourName of Team Member His or Her Team Job

My Team Members (Paste It011 pante km) Las. 1- Vibe's My Lnee Transparency 2 CcpyrOa Mt% by Least Cannvey Handout.11.r Dew 2 Haadoat Lesson 1- What's My Line? 29 Copyright 01996 by Coast Community College District BEST COPY AVAILABLE 30 Page 16 WorkhvgLesson 1: What's Together My Line? Activities Job Link Transparency HandoutSecond111-2, T-2) Activity: 10 minutes 2.1. Ask:Distribute "My Team at Work". Ask students to complete the handout during the week. 3. Ask:IfCan not, you could say them?"you ask your lead or supervisor what your"Did role"Did youis?" you learn write something about your about roles someone on your today? workplace What? teams? Did you Do learnyou understand some new names?your roles? 5.4. Ask:InviteDiscuss the kinds of questions students could ask their co-workers"Will onestudents duringof you thetake to week.take charge a picture of the ofcamera their teamand film? this weekWill anotherand return one with of you that help picture him next week. 6. lastDisplayor her?" lesson. the pictures if possible. Tell students that they can have the pictures at the end of the Lesson 1 What's My Line? 31 Copyright ©1996 by Coast Community College District Page 17 LessonWoriting 1: What's Together My Line? JobLink Ending:Activities 5 minutes Distribute 3x5 cards. 2. theleast'side,Instruct classes write better.down what you liked best today. Then turn the cardExplain over students to write "Best" on one side and "Leasr on the otherthat throughside. Then this say, process, students are giving you feedback that will and write what you liked help you make "On the 'Best 4.3. SayCollect good-bye to each person by name. Attheir the cards door, as invite they leave.students to attend the next dass. 3 1 Lesson 1- What's My Line? 3 3 Copyright ©1996 by Coast Community College District Page 19 Job Unk Winning WorkingCommunicating Together on Teams AtWork TeambuildingLessonIF 2 What Makes an Effective Workplace Team? 3 5 3 Ci WolidngLesson 2: Together Teambuilding V Jobilnk Lesson Description ifThis each lesson member demonstrates participates (1) and that does individuals his or her have job, roles the andworkplace responsibilities team is more on a team effective. and (2) that withininstructionsTo begin, the eachallotted on studenthow time. to createis placed a teacup. on a team The and team receives is told ato make as many teacups as paper-folding pattern that gives possible Afteropportunity the first roundto makediscuss each teacups a team'sstrategy again. productivity to beatAt the their end is previousrecorded, of the second productivity. and the round, team each members team's are given They are then given the productivity is the participationAfterrecorded the andactivity ofis comparedthe is finished,team members to studentsthe first and round.discuss the importance what makes of acommunication good team. They on talk a about successful team. Lesson 2- Tearnbuilding Copyright ©1996 by Coast Community College District Page 22 4110 LessonWoriking 2: Teambuilding Together joblink willBy completing be able to: this lesson, students Objectives V Hardware 1. Materials Neededteam)Paper (approximately 100 sheets per V Classroom SetupTotalFirstOpening- Activity- Time: Small Small90 Groups minutes Groups 50 min.15 min. 2.1. teamIdentifycooperative members activity. in a andthe responsibilities of define the 3.2. WhiteboardFlip chart or markers whiteboard Ending-Second Activity- Large Group Large Group 20 min.5 min. 3. characteristicsIdentifyteam. of an effective the importance of ....7.'Handouts Transparencies"Rating Today's Team" (Transparmcy 3) communication on a team. °Rating"Patterns"Characteristics Today's of Teacup Team" of Origami"an Effective(Handout (Handout Team 4)Member" 3) (Handout 5) Key Hardware Transparencies TrOMPnKT 11,1) Handouts lec1.1 Large Group Small Groups Discussion 00. Sign-in Sheet Lesson 2- Teambuilding 3 Copyright ©1996 by Coast Community College District 4 0 Page 23 4110 LessonWorking 2: TogetherTeambuilding s'.!!' jobLink - Opening:Activities 15 minutes 1. Have students sign in and get name tags (if necessary). 3.2. AskWelcome students students. to share Talk their about team withwhatteams co-workers). or in pairs to give them more pictures and tell about their teams. Groupthey students learned in last weekopportunities (small talk totheir speak. team roles, communicating small 5.4. Ask students if they understandused at workwerethey any mightthe results? find out. model some appropriate questions their team roles and responsibilities. If they do not, discuss of the communication skills they learned last week. What for them to ask. how Lesson 2- Teambuilding 4 1 Copyright 01996 by Coast Community College District Page 25 Lesson 2: Teambuilding Together 1111=i;F:m: JoitInk JobLink I. Take a square piece of paper and fold it in half to make a triangle (Figure I) Patterns of Teacup Origami 2 DoFold the the same left comerthing withof the the triangle right comer to the middle(Figum of3). the opposite side (Figure 23. 3. Fold down the front Bap (Figure 4). Do the same thing with the back flap (Figure 5). Lawn 1. Toortatibbe KARI COWS a POTATO CHIPS. 01W7 by Airrrare Potts. How* CA Perration 'JIMACepOoto to rwrobto Itts forLy dame:num Handout 3 Co. Gnaw* Cale Dad limadost Lesson 2- Teambuilding 4 3 Copyright ©1996 by Coast Community College District BEST COPY AVAR:: 4 4 Page 26 WorkingLesson 2: Together Teambuilding sv Job Link s FirstActivities Activity: 50 minutes 1. hasExplain a specific to students assignment: that totoday make they as many are goingteacups to as participate they can. on another team and that this team Handout 044) 3.2. DistributeDivide students paper intoand "Patternsgroups of of 4 Teacupto 6. Origami". 5.4. theReviewExplain teacups, the that instructionsbut they do notwill let havewith them 3the minutesstrategize large group. to asmake a Maketeam. as many sure teacupseveryone as understandspossible. Explain that you, the how to make 6. Time the activity. After 3 minutes,Wheninstructor,Record have you the willeachare information surerecord team they countthe understand scoreson a flip at thechart the end instructions, or of on the the first whiteboard. letround. them Don't begin. give the amount of teacups they made. them time to communicate. 4 G Lesson 2- Teambuilding 4 5 Copyright ©1996 by Coast Community College District Page 27 LessonWorking 2: Teambuilding Together v Activities jobLink First Activity (continued) 7. ASk "Do youstudents feel that what you happened were a team? on their Why?" team. For example: Or"What"What did do you you do think that wouldmade you youhelp anan you ineffectiveeffective make more team?" team?" teacups next time?" .0(1. 8. managementTell wants higher productivity thisstudents time: They they arehave 5 minutes to discuss what they want to do next. expected to do better or else! Give the Explain that 9. Tellgrouprole,Tell 5you minutes will reject for discussion. teacups that are assembledthemstudents incorrectlythat they (a) you,will and bethe sloppily,making instructor, teacups and will (c) again-thisnowrejected assume teacups time, the they role areof Qualityexpected Inspector, to make more teacups. Walk around to make sure they stay focused. (b) in that 10. Give teams 3 minutes for thewillsecond-roundtotals second not andcount round. record in scores. finalAt the the team scores end totals. of on the flip chart or the whiteboard. compare first-round and the round, have the teams count the Lesson 2- Teambuilding 4 7 Copyright ©1996 by Coast Community College District 4 3 Page 29 Lessonlib/icing 2: TeambuildingTogether JobLink Rating Todays Team Jail* My TIMM Had dear goals Wen,/5 pre* 4 3 Itiongly Magee 2 I MadeMadeStayed provers decisions on towardtask based our ongoals all virW'S 5 4 3 2 I My ListenedTeammates well to each other 5 4 3 2 My suggestions for ImprovementAll%ereHelped partidpated lespeoful eadi other of allby pointsasldrg ofuseful view questions 5 4 3 2 Lame Tairtaddins Handout 4, Transparency 3 C009415 0950 by 00010aboun5y Celq. Mid Ramiloot 4 Lesson 2 Teambuilding 4 3 Copyright ©1996 by Coast Community College District BEST COPY AVAILABLE 5 0 Page 30 4110 LessonWorking 2: TeambuildingTogether ,:"- jobLink FirstActivities Activity (continued) U. Ask: When"How"DoWhat you didyou think youbeing are doyou at able differentlywork, were to communicatemorewhat this effective,happens time?" with whenor less your you effective? team don't members communicate Why?" help you with your team be more effective?" Trangereney Handout(HA T-5) 12. Project "Rating Today's Team" on an overhead and distributemembers? Are you as effective?" the "Rating Today's Team". OD. progress,toNote:Discuss explain Foron thetask, ESLthe evaluation, rate, rating students, rating, system views, and be sureitself,have based to the that on,explain teamspoints is, the rating-sheetof rate meaningview, themselves. participate, of terms "1 such as 6ective, and5" suggestions. and of "Strongly You may agree" also and need 6icient, clear goals, 13. Ask the teams how they ratedtheyteams."Strongly themselves. do differently disagree!" As a result"next Make oftime"? surethis exercise,they understand all terms so that they can effectively rate specifically what would their Lesson 2- Teambuilding 51 Copyright C1996 by Coast Community College District Page 31 WorkingLesson 2: Together Teambuilding 7 JobLink Characteristics of an Effective Team Member Java* 2. I. ExpressesTreats team opinions members freely with respect 5.4. ActsProvides in a positiveopen, honest and constructive and acatrate manner information 6.5. UnderstandsProvides feedback individual and team roles a7. ParocgatesHas good in attendanceteam meeting 9. 10. EncouragesIs wuling to otherstry new to things express opinions lam 2- Teantuidtri Handout 5 Cam [maw., Cdlio Rela04111 S Lesson 2- Teambuilding 5 3 Copyright ©1996 by Coast Community College District ,OPY AVAILALL, 5 Page 32 WorkingLesson 2: Together Teambuilding SecondActivities Activity: 20 minutes JobLink 2. . DistributeAsklistdo better. to the next class. the group to think about which items on the list Ask and then discuss "Characteristics studentsof an Effective to mark Team those items on the sheet during the they do well and which items they need to Member". week. Tell them to bring the 56 Lesson 2- Teambuilding Copyright ©1996 by Coast Community College District Page 33 LessonWorking1' Activities 2: Teambuilding Together jobLink V' Ending: 5 minutes . Ask students, 'Does your workplace team work as well as the team you were on today?" 2.3. saytoRemind the next class. good-bye. students to evaluate themselves as team members and to bring the completed handout 53 Lesson 2- Teambuilding 57 Copyright ©1996 by Coast Community College District Page 35 Job Link Working Together Who'sCommunicatingLesson Who? 3 on Teams Defining Roles on the Workplace Team 60 Lesson11bi4dug 3: Who's Together Who? Lesson Description jobLink Thiscreate lesson a superior demonstrates product. an obvious truth: If employees collaborate Oectively on a team project, They will be divided into the team can groups,Toitslife dramatize task workplace, and effectively. each this eachgroupfact studentsteam will member be will asked assume must to create accomplish the rolesan of his employees. or her specific job if advertisement for their company As in the real- the team is to complete firstwhoHere, challenge,will each be team the therefore,taskmaster, will be given is theto adecide scribe list of orhow jobs recorder, to that assign need the roles tocheerleader, be within filled, thebut the group; timekeeper, its second etc. the team members will decide Thechallenge, team's Althoughhoworder to createto eachdevelop the student product a quality plays in product. thea particular allotted time.team role, all must contribute to the creative effort in Lesson 3- Who's Who? Copyright ©1996 by Coast Community College District 6 2 Page 38 WorkingLesson 3: Together Who's Who? By completing this lesson, students Objectives Materials Needed ";::'" Total Time: 90 minutesClassroom Setup JobLink will be able to: 1. skills.Demonstrate critical-thinking Hardware1. productsMagazineadvertisements or newspaper for a variety of Opening-SecondFirst Activity- Activity-Large SmallGroup Large Groups Group 502015 min. min. 2. product(s).uniqueCreate about their company's something new and 2.4.3. ArtIndexConstructioncrayons, supplies cards scissors, (glue, (3x5) paper etc.)colored pens or Ending- Large Group 5 min. 3.4. ClarifyeachIdentify team member. their individualthe roles specific task of Transparencies"Rating"The Jobs Today's for Today" Team" Cfransparency (Transparency 4) 5) memo nem, 5. individualonDefine the team responsibilities. and their the characteristics of a Handout good team member. Handouts"Characteristics"Our"Rating Roles Today's at ofWork" Team"an Effective (Handout (Handout Team 7) Member"6) (Handout 5) Key Hardware Transparendes Tr anostencr Handouts Hon dout Gill I Large Group Small Groups Discussion Sign-in Sheet Lesson 3- Who's Who? 63 Copyright C1996 by Coast Community College District 64 Page 39 Lesson%%Irking 3: Who's Together Who? jobLink Characteristics of an Effective Team Member 2.I. TreatsExpresses team members opinions with freely respect 3.4. ActsProvides in a open,positive honest and constructiveand accurate manner information 6.5. UnderstandsProvides feedbadc individual and team roles 8.7. Has Participatesgood attendance in team meetings 9. 10. EncouragesIs willing to otherstry new to things express opinions lawn 3- TarttulkIlre Cqryetit OIM Gut Cam." Cdkr DWI+Handout 5 Handball 3 Lesson 3 Who's Who? Copyright ©1996 by Coast Community College District ESTCOYAV 6 r Page 40 Working Together Lesson 3: Who's Who? Opening:Activities 15 minutes JobLink Handout 01-5) 2. GreetDiSCUSS students effective as they teams. arrive. Ask students for their observations about their work teams. Tell students to 001 3. InstructAsk:take out the "Characteristics of an Effective Team Member" handout from"Which the itemslast class. do you dostudents well? Which to items would you like to do better?" pair offand once they are in pairs, to assume the roles of speaker and listener. Then ask the speaker in each pair to explain to the listener b.a. histhe orspeaker's her family work team team role, role, and then; finally; .110011i 4. memberDiscuss has why special it is importantresponsibilities that each and teamis accountable member hasfor ahis responsibility. or her specificc. On responsibility. every team, each his or her learning team role. Lesson 3- Who's Who? Copyright C1996 by Coast Community College District 63 Page 41 %Uniting Together V Lesson 3: Who's Who? FirstActivities Activity: 50 minutes JobLink 2. 1.3.Ask Show the classthem to some define magazine and describe andTell newspaperadvertisements. students that ads. today's activity will tap their creative skills as well as their team skills. 4. thePassNote: discussion. theBefore ads class, around mount to the allow ads on each construction student paper to examine so they are them easier carefully to handle. and to further stimulate 6.5. AsAsk lc students students to if identifytheir company the differences advertisesAskmagazines if they between (thatits like product(s). is, the tradeads ads. in journals theirIf so, native how does countries it and ads in and industry publications) in popular magazines? in newspapers? advertisein trade the United States. 7 0 Lesson 3- Who's Who? 6 0 Copyright ©1996 by Coast Community College District Page 43 LessonWorldng 3 : Together Who's Who7 Joblink rtv-, The Jobs for lbday jobLInk Rating Today's Team Jabal* Taslcmasten weekendSays:Makes "What sure later. that do We wethe need needgroup to to stayskeep do firstr workingon task 'Let's on talk this" about the My Team Had dear goals 5 mono Sem 4 3 strawy canons 2 I Recortlen Says:Reconds 'Repeat team membersthat so I can ideas write and that suggestions down" for the ad, MadeStayed decisionsprogress on task towardbased on our all goals views 5 4 3 2 1 I Cheerleader: Says:Makes 'That's sure that a great teammates idea! 'It know really they is terrific are appreciated. when everyone My Teammates Listened well to each other 5 4 2 Timekeeper: Makescontributes sure likethe thisIteam finishes the job in the time allowed. About AllWereHelped participated respectfil each other of allby pointsasking ofuseful view questions 5 4 2 concentrateSays:timeevery is 10"We left minutes only and have get or itso 10fmished" he minutes or she toreminds finish thin the soteam we how better much My suggestions for Improvement: Gatekeeper: WeSays: individualMakeswould "What likesure do dominates to thatyou know eachthink. what the personJuan?"Do group. you participates think' you agree and with that that, no oneTania? Lwon 3- Yawl Who, Transparency 4Cevnti OtWa by Cow Comma, College Ibsow Trasepareacy 4 Lawn 3- Who', Who, Transparency 5Cam*, OM{ by Con CoormweyHandout C,Sq, Cwoo 6, Trarvanrsty S Lesson 3- Who's Who? 7 1 Copyright ©1996 by Coast Community College District - AT COPY AVE_.- Page 44 41110 %%Wilding Together V Lesson 3 : Who's Who? FirstActivities Activity (continued) JobLink . (743 Assignthe overhead projector, show "The Jobs for students to groups of 4 to 6. Explain Today", and that each group will create ads for their company. explain the roles described there: Taskmaster, On TrinsParenry 8. Recorder,specificTelldevelop the Cheerleader, groupsduties; artwork to in Timekeeper,assign addition,for the at leastad. and each Together, Gatekeeper.one person role to theis also team jobs each person. In his or her "official role," each person responsible for helping to develop ideas and tohelp make the team more effective. has 9.10. memberTellinstruct will do. the recorder to write down individual assignmentsthe teams to begin working. Walk around to help out as after students have decided what each team needed. Trinftwarency 17-11 thenStop about halfway through the activity On ask "How is your team doing?"the following questions: the overhead projector show "Rating Today's Team", "Is"Do"How"Does"Do everybody you didyoueach and your need of your on youteam to your teamunderstandmake decide team members some onparticipating? yourroles?"changes like role?" your in Iforder roles?" not, to get why not?" the job done?" Lesson 3 Who's Who? 7 3 Ask the teams to take a to discuss any changes that Copyright ©1996 by Coast Community College District need to be made. 7 4 Page 45 libridngLesson 3:Together Who's Who? jobLink Job Unk differentToday you companies. are learning Bdow about are rolessome people role names play onand wort their teams descriptions Roles have What different are the MIMSnese in of Our Roles at Work Ihetothese the Catmeepeir rolesbottom in yourof makes this company? chart sum that Do each you haveperson other participates roles in sur and company? that no one If so,individual please add them Thelikedominates toCneerbacier know the what gmup. makes you Says; think' sure 'What that thedo youcontributions think, Juan?' of each 'Do youmember agree and with the that team Tonic? as a We whole would personTheare appreciated. balastaster contributes orSays: HeFaelMator or'You she deserve guideskeeps thea pat group on the andon bade' task makes and'Our rum triesteam the to is groupmake doing discussessum a great that jobr each the Thewortimportant Secretory. on this" information. Scribe. Tdor liteMedelrlike to hear takes about notes your to fun record weekend, the team but informationright now, weabout reed the to orThemeeting she arnekeePer notifies He or shethe makes membersmay alsosum bethatof howthe the team mud) team spokesperson timemembers is lett stayso andthe on teamreporttime. canEvery to the finish 10lead or the or15 projectsupervisor minutes, without he naming outName of timeof Team Role Teem low in row company Job Description (Duties) Lam I- Weds Van, Caw*. aloe by Ca. Cavonanty Handout 7 Mew deadoct 7 Lesson 3- Who's Who? 1 'J Copyright ©1996 by Coast Community College District BEST COPY AVAILABLE Page 46 %WorkingLesson 3: Together Who's Who? '1-?. N jobLink T Second Activity: 20 minutesActivities 1. When each team has completedgroup's its ad, ad to the class. ask each group to pick a spokesperson to explain the 3.2. Reassemble the class, and askAsk: each team spokesperson to explain his or her group's ad. on"How"When"Did your didyou own?" we working have stopped an witheffective halfway others team? through, help Why?" you did create you amake changes? better ad than you could have created If so, did the changes help?" 4. AskwithDistribute themthem toand "Ourbring to fillRoles the out completed at the Work" different formand namesreview to the and itnext with descriptions dass. the class. Ask"Which of the 'Characteristics of an Effective Team Member' did you display today?" of team members at their company.students to take this handout 73 Lesson 3 Who's Who? 77 Copyrig)-it ©1996 by Coast Community College District Page 47 Lessonlibrking 3: Who'sTogether Who? Activities JobLInk Ending: 5 minutes 2.L On one side of the card Distribute the index cards. instruct students to: b.a.c. identifyexplainwrite their team job; whether they liked theirwhy job they or not liked and; or did not like their jobs. 4.3. On the other side of the cardSayabout today. good-bye. ask students to list the names of the 5 team jobs they learned 7 3 s Lesson 3 Who's Who? Copyright ©1996 by Coast Community College District Page 49 Job Unk Working Together TellLesson Me 4 a Storyommunicating on TeamsA Lesson in Active Listening libridngLesson 4: Together Tell Me a Story joitink V Lesson Description Thethatteamwork purpose can facilitate and of this to provideteamlesson communications. isparticipants to explore withsome In some thisverbal activitytips communication and students practice havein obstacles active an opportunity listening, that a touseful hinder effective read an skill First,articlestudents the in aclass inwork-related B islisten divided to andnewsletter. into read two a groups-Adifferent article. and B. StudentsStudents inin each A listen group to hear and discuss and read an article, while their particularexplainsNext, students article. to B what are re-grouped,A's article was this about. time Andin pairs, B explains one from to Agroup what A B's and article one fromwas about. B. Now A ToFinally, do well A in takes this aactivity, test on B'sstudents article, must and Bbe takes a test on A's article! active listeners. Lesson 4- Tell Me a Story Copyriglit ©1996 by Coast Community College District Page 52 LessonWorking 4: Tell Together Me a Story JobLink By completing this workshop, Objectives HandoutsMaterials Needed LHandout Total Time:Classroom 90 minutes Setup students will be able to: 1. relateListen it to a story and then to another person. TestTwo"Our fordifferentRoles newsletter at newslettersWork" A (Handout ("A' and 7)9a) "B")(Handout 8a and 8b) SecondFirstOpening- Activity- Activity- Large Large Group Small Group Groups and Pairs 502010 min. min. 3.2. givinglisteningIdentifyRecognize accurate skills. information. and the importance ofpractice active Test"Listening for newsletter Skills" B(Handout (Handout 10) 9b) Ending- Large Group 10 min.

Key Hardware Transparencies Trenvenncy Cr-u Handouts Large Group Small Groups Discussion ?OA Sign-in Sheet Lesson 4- Tell Me a Story 8 5 Copyright ©1996 by Coast Community College District 8 6 Page 53 %%AcingLesson 4: TellTogether Me a Story joblink le.sen Wh JobUnk differedToday you companies. are learning Below about are roma some people role names play on and work their teams. descriptions. Roles have What different are the namesnames inof Our Roles at Work Thetothese the esteteeper rolesbottom in yoeof makes this company? chart sure that Do youeach have person other partdpates roles in per and company? that no one lf so, individual please add thern Thelikedominates tocrieenestser know the what group. makes jou Says: think' sure 'What that thedo peroontibutions dank Juan?' of each 'Do remember agree withand thatthe teamTanis? as We a whole would The personareTaionartar appreciated contribute. or Facilitator Saw: He or'You shekeeps deserve guides the groupthea pat group on thetask and back' andmakes 'Ourties sure toteam make the is group doingsure discusses thata great each job! the Thewortimportant SecroCary, on thie inforrnation. Bann or id ReCOrderlike to hear takes about notes your to fim record weekend, the team but rightinfomiation now, we about need the to orThemeeting she Yknekeeper notifies He or shethe makes membersmay alsosum beofthat howthe the team Much team spokesperson timemembers is left, stay so and theon report time.team Everytocan the finish 10lead or theor 15 supervisor projectminutes, without he running outName of timeof Team Role Team Roles In Your CompanY Job Deaiption (Duties) Las. S. Pft's IMO Cmelov OM, la, Casa Gautry CaOgro DiseioHandout 7 Ilamloat 7 Lesson 4- Tell Me a Story 87 Copyright ©1996 by Coast Community College District BEST COPY MAL 8 8 Page 54 libridng Together LessonV' Opening: 4: Tell Me a10 Story minutesActivities JobLink 2.1. Welcome DiSCUSS team roles from laststudents. week. 4.3. AskAsk forstudents feedback about on the "Our roles Roles at their at Work" company.

Lesson 4- Tell Me a Story 8 9 Copyright ©1996 by Coast Community College District Page 55 Lessonlibridng 4: TellTogether Me a Story "9 Activities JobLink First Activity: 20 minutes 1. BeginAsk: Is the it aactivity skill?" by"Is gettingit important? students Why?" to generate "Are you ideas a good listener?about What listening. makes a good listener?" 2. productsTelllistening"Do studentsyou allerrorslisten over that thecan the this samecost United is your away true States: companyat story, home told asmoney?" youby a dovice at presidentwork? of What's a company the difference?" that delivers "Do its you think trucktheA dispatcherdispatcher information, arrived, had received the failedand driver dispatched ato callwas listen to unable sendto the the ato truckcomplete truck find to tothe an address. address.address The Itin was truck soon Portland. The dispatcher quickly took down Portland, Oregon. When the should have been sent to Portland, discovered that the Ask:theeachMaine! "Howerrors employee dosecost your arein yourPortland, company company Oregon, in justmade oneand a listeningyear?Portland, How error might Maine? Was this a costly mistake?that cost If $100, how much would allthis extra cost affect you?" Lesson 4- Tell Me a Story 9 1 Copyright 01996 by Coast Community College District Page 57 LessonItinidng 4: TellTogether Me a Story Activities JobLink First Activity (continued) 3. Note:Tell students (Make sure that you they choose will people now demonstratewho can understand listening. and repeatChoose a stoiy four that volunteers. they hear!) Then select one, to"Volunteer Volunteer 1," 1: to hear the following stoly. But first ask the three other volunteers to leavetruck"Yesterday, the had room. hit NowI awas black read driving theconvertible. story past McDonald's The two driverson Main were Street standing when I nextsaw toan theaccident. cars and A bluewere Note: For beginning audiences, skip the next paragraph and proceed to the end!blockingyelling"Just whenat the each intersection!" I stopped,other. I think three I police overheard cars onepulled of up,them and threaten one of thethe otherpolicemen one. They went were over to methebreak"Finally, tointersection upgive the herafter fight as toabout much betweendirect 15 information the minutes the traffic. two they drivers. Theas Imoved thirdcould The policeman aboutthe second cars the out policeman accidentcame of the over Istreet had wentto my seen!"and into car I thewasand middle ableasked to of 4. VolunteerAfter1 to readingrepeat 4 tothe the tell story story the to storyto Volunteer Volunteer to the instructor2. 1, Repeat ask Volunteer thisor to process the 2class. to for come Volunteers into theleave!" 3room. and 4. Now Finally, ask Volunteerask Lesson 4- Tell Me a Story 9 3 Copyright C1996 by Coast Community College District 9 4 Page 59 Lesson%Working 4: Tell Together Me a Story Activities JobLink First Activity (continued) 5. Thank all four volunteers and askAskDiSCUSS them the class to sit.with to Now specify students read how the theimportance story changed of relaying after correctit was told information five . to the original story again to the entire class. co-workers. Use this NA 6. example:workerher"At co-workers.a meeting relate? aDiscuss supervisorIs it important the effect asks that one of thepoor person co-worker listening to go backonrelay creating and all thereport rumors information? the inimportant the company' What should the co- information to Noc 7. DiSCUSS these effective listening techniques: b.a. Make eye contact. Listen with yourRepeat eyes inas your own words what you hear others say. well as your ears. 8. wellTell studentsas giving that information. in today's lesson they are going to have an opportunityc. to practice Ask questions. listening to, as Lesson 4 Tell Me a Story 9 5 Copyri3O-it ©1996 by Coast Community College District Page 61 LessonWorking 4: Tell Together Me a Story jobLink PINntil:TV7. Are You Coping With Stress? Article A Job link 11.ntdr`erT7r.:; Memory Problems? Article B JobUnk Organizationeverything done ntled job lob stress Stress. is becomingThe 20th DiseaseThat's TheDemanding thereport gist says of a bosses, recentthat dorm Associated coworkers for stress Presswho related don't story pullon their weight not enough in the to get worldwide epidemic report by the International Labor aboutalsoremember known it and something, people wash it who off then write can't important remember infonnation what theyWe've in string the all palmsis probably supposed of their known to hands, represent people only We've whoto forget tie strings to their fingers in order to better billionainjunes annually' on latee the job 'have chrnbed from 5 percent of Theel occupational ILO, an arm disease of the United dairns Nations. in 1980 estimatesto 15 percent lhe cost of job stress in the US alone at $200 wayforgetexhibit home to almost send from Thankas the many office. You Ym notes.We somy forget We I'm forgeta late' great birthdayanniversarim. many things, cardsFrom Wetimeasbut they forgetthat to time dodoesn't to the eachstop routine necessarily byof usthe variety.expetiences store mean on We the we a certain amount of forgetfulness Card shops highabsenteasm blood pressure added health and heart insurance attacks' mats and direct AmordingmedicalOne expenses causeto the ofreport for stress related the is cost thedrseases starsconstant fromsuch monitoring 'compensationas ulcers. of encloyes claims. to reduced died 'how productistry Tacitly they perform a Handout 8a simplyare thoughtless need a jump and don'tstart care It often simply means that we are busy and that our memories Handout 8b LrasenComtattaleatlag on the Wet Performance Team e Tall Ns a Stary-a I...an tn ls.tennag k 110 Centestakatiog on the MO Perfentseate Team Lssen r.II Mt a Stry-A C.o.". in Active laatentng jokunk Name 'Are You Coping With Stress?' Quiz on Article A Date Name 'Memory Problems?'Quiz on Article B Date Answer the fdlowIng questions True Cr) or False IF) AnsWer the 101lowIng questions True IT) (opals/ IF) 1 Forgetting usually means we are thoughtless or don't cam 32 I The IWannuallyStrosAccording estimates related to Irvinethatthe snide,the are cost a job huge of mess job percentage stress is becoming in the of occupanonal US a worldwide alone is atdisease epidemic $200 bilhonclaims dollars _3 To Do' hsts can help us build self-esteem 4,2 MonthlyBirirg busy can cause work us tohero forget than daily calendars 54 ThereFortunately. is nothing youcompareer can do are to copedoing with a lot stros to help employees cope soth ones Handout 9a BEST COPY AVAILABLE Write In the sonnet answer: 5 The beo way to mmember is to hear something Handout 9b Lesson 4- Tell Me a Story 97 Copyright ©1996 by Coast Community College District Page 62 Working Together Lesson 4: Tell Me a Story SecondActivities Activity: 50 minutes Job Link 2. 1. betterDivideExplain yet, in two different rooms, if possible). Hand out two newsletters,the one class to each into team. toTeam students Instruct A and how Team the B,activity and position progresses. the teams on different sides of the room (or 3. Aftercomprehension,each group each teamto read sequencehas the discussed article. of events, Aftertheir article,andeach vocabulary. team pair member one person has fromfinished Team reading, A and the one teams person will from discuss Handout 11-819 theTeam class B. ofNow the explaineffective that listening in each skills pair, techniques A and B will discussed explain in their the Firstarticles Activity. to each other. Remind Is;H-9a, KUM Handout 4. onAfter the both B story, A and and B vicein each versa. pair have explained their stories, Distribute the tests accordingly. Then let them complete the tests. explain that A will now take the test 100 Lesson 4- Tell Me a Story 93 Copyright ©1996 by Coast Community College District Page 63 libritingLesson 4: TogetherTell Me a Story Jobtink IF Activities Second Activity (continued) 5. ASk students whether they wouldinformation. If so, allow students time together. like to meet with their partners once more to get additional 7.6. Ask:Instruct "How students well didto correct you listen their as papers your partner as a group. explained his or her story? How well did you 8. Review the need for employeesaccurately.explainingteach to take your partnerinformation your story?"to someone else. Underscore the importance responsibility for the task of teaching someone else or of reporting information

Lesson 4- Tell Me a Story 10 1 Copyright ©1996 by Coast Community College District 10 2 Page 65 %%pricingLesson 4: Tell Together Me a Story JobLink n.",..7 Jolt Ink A. Consider Me following IItuITo bon ado lisiror shosdk Listening Skills tip& IL Keel** Moe dpe in mind,carpeted eneww3.2.I. Ask worksheetdui quatiora. followind with weeded& you nextRepeatMake week.Be hireeye in soyour contact to we ownbring can Liam words Mecumthe with what your youthe eyes hearonewas as others well m say.a elmyour an. 3.1I. Do How you do listen you with lime your wit, eyesyour and ers?Can ean? you name one arample when you acplied each of **above techniques recently9 S.4 What does 'leading between the line mean? 6. mightIn theI. betas parlistening 2 moreISC. &portant andZeno talk of onlos! Cilium your Do youjob?said, agree? Why? The moonWhy? we have two an but one mouth I, oo no 7. IfOn you your don't job, undartand do any noises, what machinay. someone orsays, peoFie what make do you listening do? Who &Trutt? do you say? 9. 10 How do you rate your supervisorOn as aa we&listener? of I am) to S (high), how do you rate yourself a listener? 12I I. maiHow your do you team rate be each more team effective member d everyone as a listener? listened bettor? Why? BEST COPY AVAILA2LE Issue 3- Who's IIITuf Ceppiet Handout 10 OIMS H Com Osumi, Cabr CUM liaMeagla II Lesson 4 Tell Me a Story Copyright ©1996 by Coast Community College District S 104 Page 66 liblidng Together "V Lesson 4: Tell Me a Story Ending:Activities 10 minutes JobLink 2.1. Ask:Distributelistenerduring does?" the coming week. "What did you learn today? Why did we do this? °Listening Skills". Ask students to think about their listening skills at work What are some of the things a good and at home 3. Sayskills?"Ask: good-bye."Do Instruct you think students that toyou fill are out good "Listening listeners? Skills" Why? during How could you improve your listeningthe week. 10 Lesson 4- Tell Me a Story 105 Copyright ©1996 by Coast Community College District Page 67 Job Link Working Together 3odyLessonv Language 5ommunicating on TeamsSending Positive Messages likorkingLesson 5: BodyTogether Language Job Link V Lesson Description Thisteam lesson and presentsdemonstrates some howstrategies nonverbal that will communication address typical can problems. create problems on the workplace theexpressions,emptyHow "message" a face,person listlessposture standsone sends posture, andor how toother others! crosseda personforms armsallof moves nonverbal spellis often outcommunication more meaning important as dearlyare than responsible as what speech he foror does. sheover says. 90% An of Facial transmittingworkplace,countryNonverbal or inESL negativecommunication any employees culture, messages a usenewcomer is without global;the facial it realizingmust exists expressions learn in it. every its andsystem culture. the postureof Tononverbal communicate of their communication. culture, effectively often inIn any the differenceswillIn this be lesson, encouraged they students observe to talk will in about Americandiscuss body and culture. language analyze Students nonverbal in their will culture messages role-play and tousedvarious share in theworkplacethe workplace. similarities situations Students and ofusing instructor'syour appropriategroup. Note: and inappropriate body language. This lesson presents a lot of information. You may need to adjust the lesson according to the level Lesson 5- Body Language 109 Copyright ©1996 by Coast Community College District 1. 0 Page 70 WorkingLesson 5: Together Body Language **.. jobLink 'VBy Objectivescompleting this lesson, students 'V Materials Needed1. Total Time:Classroom 90 minutes Setup will be able to: 1. nonverbalIdentify signals and explain 16 different "r Hardware 3.2. CharadesIndexPolaroid cards camera cards (3x5) (4 and sets) film FirstOpening-Second Activity- Activity-Large Small Group Small Groups Groups 30 min. 3015 min. min. 2. andDistinguishwhatin negativethe they workplace. mean. between nonverbal positive signals IP TransparenciesHandouts"Charades Instructions" (Transparency 6) ThirdEnding- Activity- Large Large Group Group 10 min.5 min. 3.4. Describeand otherstell how feel. each makes them varioushow nonverbal body signals "Listening"Nonverbal Skills" Communication" (Handout 7) (Handout 11) 5. onmessagesrelatesExplain the work to can listening. team. create problems how body language Cards"Charades cards" (Card 1)

Key Hardware Transparendes Ten:mm.11 CM, Handouts HandOut 01-1) Large Group Small Groups Discussion Sign-in Sheet Lesson 5- Body Language l 1 1 Copyright ©1996 by Coast Community College District 112 Page 71 librkingLesson 5: Together Body Language jobLink A.1111=1,7 Cemskier the following Istenney duo Ustenlng Skills Jail* 3.2I.To Make Repeat Mkte an questions. eyeat* in llstowyoucontactyour own Listm shod& words with what your you eyes hear as wellothen as say your ean & kotir&C Mout Ms in mind,I.ocenpletail ovum the Worksheet tosowino with question& youCan nextyou ise nem Week sun one toto am* brewWenn when tn. Minnsyou applied Ms ownerseach of the In abovecro. techniques recentiy? 3.1 DoHow you do listen you listenwith your widi eyesyour eyes?and eon? 5.4 What does 'marlin between the Inth,ee the yearwean? 2 BC, Zeno of Churn said 'Me reason we have two an but one mouth is so we 6. mightIs listen listening mare drportant and talk onless.' your Do job? you Why? wed Why? B.7 On your jab, do any noison rnadineryIf or you people dant understandmake listening whet difficult? someone says, what do you do? What do you say? 9. On10. a sakeHow ofdo I youRow/ rate to your5 (highk supervisor how do as you a listener?rate yourself as a listener? (1II. How%old doyour you team rate be each wore team effective member if everyone as a listener? listened better? Why? GEST COPY ARUM Fmoon 3-Whal Whet Cowl.* 1O% b ta. Cavan*Handout Colo. DOM 10 Widow, 1lb Lesson 5- Body Language 113 Copyright ©1996 by Coast Community College District 11 .4 Page 72 %WorkingLesson 5: Body Togelher Language jobLink Opening:Activities 15 minutes Prepare sign-in sheet and name tags, if necessary. 2. Ask:DISCUSSteams? "Are Why?" teamyou communicatingcommunications. differently on your teams? Are you communicating more on your 4.3. ASICDiscussReview "Did you change your listening techniques at the"Listening listening activitiesSkills" and that discuss students each did question. last week. Integrate all as a result of last week? If so, how?" the idea of listening with one's eyes 5. nonverbalAsk:Explaininto today's "What means lesson.does nonverbal'without words!' mean?" [Latin Encourage verbum, responses; "word," is the root that today's topic is nonverbal communication. if no one knows, simply of verbal, "in words," and the explain that 6. prefixtomakeDemonstrate reinforce non, eye ofcontact, thecourse, effect smile, negates. of nonverbal and Other turn orwords lean fromtoward this a root:student positive nonverbal behavior as each student replies; for behavior. verbose, verbatim,Deliberately verb, exaggerateand adverb.] your behavior example, nod your head, Lesson 5- Body Language 11 r..; Copyright ©1996 by Coast Community College District 1 1 Page 73 librkingLesson 5: TogetherBody Language jobLink 10" Activities Opening Activity (continued) 7. Explain the importance of nonverbal communication. Mehrabian conducted a study in which he found that the meaning of a message comes 55%38% ToneNonverbal of voice signals overwhelmingly from nonverbal dues: 8. theDiSCUSS proper thenonverbal impact ofsignals, Mehrabian's they greatly study onimprove 7% Actual words people who don't speak the language! Just by using being understood!

Lesson 5- Body Language 117 Copyright ©1996 by Coast Community College District Page 75 LessonWaiting 5: BodyTogether Language E'f jobLink V Activities First Activity: 30 minutes DiSCUSS cultural differences in nonverbal signals. 2. AgeAsk:Demonstrate "What "As culturalI signal eachdifferences message, have can you you noticed?" tell me what each sign means in your the nonverbal signs below, all commonly used in the United States. culture?" d.c.b.a. "Come"No!' ( here' (Extendyour head your from index left"I"It's tofinger don't right.) O.K. andknow!' move (Shrug it your shoulders.) (Form a circle with your thumb and your index finger while keeping all other fingers extended.) back and forth or up and down.) h.g.f.e. "Good-bye' (Wave your hand from"I"That's"Yes!' hope side (Nod disgusting!"everything to side.)your head is(Wrinkle 0.K7(Crossup and down.) your your nose.) fingers.) Ask students to suggest other nonverbal gestures they have seen. j.i. "Stop!'"I'm just (Hold kidding!' one hand (Wink up with with oneyour eye palm and facing smile.) away from you.) Lesson 5- Body Language Copyright ©1996 by Coast Community College District 1°0 Page 77 Woridng Together V Lesson 5 : Body Language FirstActi-vities Activity (continued) jobLink 3. Ask students what the following signsb.a. LookingCrossing mean in directlyonetheir leg culture: soat thatanother the soleperson of the shoe faces someone (in some (in some cultures, disrespect or hostility). cultures, disrespect). 4.5. theAsktoPrepare United demonstrate. twoStates. Polaroid Allow cameras. enough time Pair for off each studentsstudents pair toand if they assign can think of other nonverbal signals that are decide how to demonstrate their signals; each pair one or two nonverbal signals different in their culture than in ask 6. AskExchangeone person pictures in each amongpair to thetake groups. a picturestudents to guess which nonverbal gesture each picture demonstrates. of the other demonstrating the gesture. Lesson 5- Body Language 121 Copyright ©1996 by Coast Community College District 122 Page 79 Lessonlibridng 5: Body Together Language Jokunk jobLink I. cardOrr person is a gesture on the or starting sign; on team the backpicks is a itscard. meaning On the front of each Charades Instructions 3.2. Theact actorperson out cannot the who gesture picked speak or orthe sign show card on the becomesthe card card to toan teammates. his "actor' or her and teammates. must now 5.4. successfullyTheguessWhile actor at the theand meaningnames actor his or silentlythe her the gesture team actor moves ''win* isor conveying signand a round gestures,on the when card his theor herteam teammates 7.6. thispickirgWhetherThenot wayactor namea theuntilcard and actor the fromeachhis gesture winsor playerhis her orOr orteam heronloses, sign everyteam's lose ona player theateam stack round card. onhas The thewhen had game next a the turn. teamcontinues team follows, does in BEST COPY AVAILABLE Lam S- moth Larenr Transparency 6Cerpkitt 010% ty Gust Carauty ca,. CM. Traaspuesay 6 Lesson 5- Body Language 123 Copyright ©1996 by Coast Community College District Page 80 Working Together Lesson 5: Body Language SecondActivities Activity: 30 minutes jobLink Cards(C-1) (See "Alternative Second Activity")1. Group students into teams of 4 or 5. Give a stack of charades cards to each group. Transparency (14) 2. Decide on the sequence in which teams will go. Assign someone on each team to serve as "Charadestimekeeper Instructions" for other teams. on the Now overhead: explain the rules of charades to thea. classOne whileperson you on projectthe starting teamsign; picks on the a backcard. is On its meaning. the front of each card is a gesture or c.b. The person who picked the cardThesign becomes actoron the cannot card an "actor" to speak his or andor her show must teammates. the now card act to out teammates. the gesture or e.d. While the actor silently movesTheactor and actor gestures,is conveying. and his or her teamteammates "win" guessa round at whenthe meaning the team the successfully names the gesture g.f. Whether the actor wins or loses,Thesignor a actorsignplayer on on theand on the card. histhe card. or next her team team "lose" a round when the team does not name the gesture or follows, picking a card from his Lesson 5- Body Language 125 hador aher turn. team's stack. The game continues in this way until each player on every team Copyright ©1996 by Coast Community College District 1 2 b has Page 81 %%thingLesson 5: BodyTogether Language joblink SecondActivities Activity (continued) 3. Answer any student questions. Then allow students 15 minutes to play charades. Walk around 4. havegesturesAfterand help troublethe andanygame, signals.correctly students ask players Use interpretingwho their getto responsesname stuck. nonverbal the problemsto gestures they and signs. discuss the on-the-job implications when students had in discovering the meaning of the 5. meaningASk:culture.use this "Can discussion of we such communicate gestures to underscore and effectively signs?" the importance both at work of being aware of the gesturesand out and of signswork in if thiswe do not know the

Lesson 5 Body Language 127 Copyright ©1996 by Coast Community College District 128 Page 83 librkingLesson 5: TogetherBody Language joblink lir 'F.Activities Second Activity: 30 minutes Alternative Second Activity 2.1. GrouptheonDescribe theUnited front, the States. charadeand on the cards: back Begin by pointing out that each students into groups of 4 or 5. offers its current meaning of the gesture or sign as interpreted in Give a stack of charades cards to card illustrates a gesture or a sign each group. 3. Explain how you will proceed: a. hisOne or student her culture. will actThis out "actor" the meaning cannot speakon the and back cannot of the show card the but in a manner customary to card to the rest of the b.c. The rest of the group has to guessandWhengroup. the the meaning someone game continues ofguesses the gesture thein this correct or way. answer, another person picks a card sign. and plays "actor," Lesson 5- Body Language 120 Copyright C1996 by Coast Community College District 130 Page 85 Lessonlibridng 5: Body Together Language 'V Activities Jobb/7k Second Activity (continued) 4. Afterward,minutesAllow to playdiscuss charades. problems that students had in discovering students time to ask questions, and answer any questions the meanings of the gesturesthey andmay have. Then give them 15 NA 5 6. oncommunicationReinforcesignals. the job Be assure it iswithinto out address of any the theculture. job-related implications of the importance of knowing the meanings of gestures and signs to work environment. Stress that this nonverbal communication skill is just as critical these communication gaps! effective 13? Lesson 5- Body Language 131 Copyright ©1996 by Coast Community College District Page 87 Lessonlibrking 5: Body Together Language jobLink 1111Inti.71.TrE,z,; Jobatk fmlNonverbal is expressed communication not with words expresses but withmeaning our holyor feeling language without words. Much of svhat we do or Nonverbal Communication WhatvoiceOne study andkind facial lMehrabianlof body expressiona signals showed do Only you that 7964 send? 9396 ihe ofIncisor a message sos is trarsmitted by the speaker's tore of 6017117731niemel byth. awakeb web! naweeiiwNOnthe theJob. job at abeam someMe market of no:0mM the andmain In communicationsnonverbal my nano signalsI wit beCOMO I sawaround swore me lollof body math slanols. people MI On the job some of the nsethe nonverbal signals I saw Limn 4- Id My a Story Capp*,Handout OIM by O. Orystnity Cylwo Olobia 11 Hasilloat 11 Lesson 5- Body Language BEST COPY AVAILABLE 133 Copyright ©1996 by Coast Community College District 1 3 Page 88 Ittnidng Together Lesson 5: Body Language Third ActivitiesActivity: 10 minutes Joblink 1,00i 2. supervisorsAskDis Ms the during importance the next of week. being awarestudents to suggest some posilive body signals List their suggestionsof the onnonverbal the overhead signals or you flip send.chart. they could send to their teammates and their 3. Talkwasn't?ASk:same about nonverbalWhat did signals?that person do to 'signal' you?"Did you ever think that someone was mad at you, the importance of knowing the people on your team. Would it help you to be able to read their nonverbal How did you interpret that nonverbal signal?" and later you found he or she really ASk: "Do they often send the signals? Would it 13 Handout 4. helpDistribute them to be able to read your signals? How?" °Nonverbal Communication" and review it with students. 1 r." Lesson 5- Body Language 135 Copyright ©1996 by Coast Community College District Page 89 111bddng Together Lesson 5: Body Language Ending:Activities 5 minutes jobLink 2. . InstructDistribute students to write "#1" on one side of their 3x5 cards. cards. Then show them a positive body 3. undersignal.continue: "#17 Now Ask ask studentsthem to identifyto write it"#2" as either on the positive other side or negative of their cards. Then give them a negative and to write their answer 4. collectanswerbody signal. theirunder cardsNow "#27 askand themsay good-bye to without speaking. identify your signal as positive or negative and to write their 133 Lesson 5- Body Language 13/ Copyright ©1996 by Coast Community College District Page 91 Job Link Working Together PassLessonCommunicating The 6 Picture on Teams Synergism At Work 133 140 WodtingLesson 6: PassTogether The Picture v Lesson Description This culminating activity in this module demonstrates effective teamwork. Students will witness the jobLink process,factTo that achieve andteam usethe members lessongood communication objectives, create a good students product will when participate they know in a their skills. collaborative writing activity. In this roles, participate in the paperactivity,question is attachedstudents about it.workto Thenthe in picture. teamsstudents ofThe writesix. student All their six answersstudents toreceive that question a team and pass studies the photo while the instructor asks a simple picture; a piece of notebook both the picture the members.finished,questionnotebook aboutthepaper team theto themembers same right. picture. Inhave this Thusbefore way, every eachthem teammember six stories member of theabout six-member six pictures team written answers one contributes to the final story. When by six team specific Thiscontributeresults collaborative when to athe team writingsuccess works process of well the team.togetherintroduces and students at the sameto the time concept the necessityof synergism, for each team illustrating what member to Lesson 6- Pass The Picture 141 Copyright ©1996 by Coast Community College District 410 142 Page 94 LessonMbrking 6: Pass Together The Picture V By completing this lesson, students Objectives Materials Needed Classroom Setup Jobb/7k will be able to: 1. Complete their individual 2.3.Hardware1. OverheadNotebookPictures projector(4 papersets of and6 per screen set) Opening-TotalSecondFirst Activity- Time: Activity-Large GroupSmall90 Small minutes Groups Groups 45 mM.10 mM. 2. Identifyactivity.roles in a collaborative writing responsibilities of Transparencies"Pass the Picture Questions" (Transparency 7) Trumann.", Ending-Third Activity- Large GroupLarge Group 1015 min. mM. 3. teamsynergism.Explain members. the meaning of Forms"Learner"Posttest" Assessment"

Lesson 6- Pass The Picture 143 Copyright C1996 by Coast Community College District 144 Page 95 lAbridngLesson 6: TogetherPass The Picture Jobb/7k 1111=1:11171`7,'.., 401.14 feelNonverbal is expressed communication not with worth expresses but withmeaning our bodyor feeling language without words. Much of what we do or Nonverbal Communication WhatvoiceOne studyandkfrici Wel IMehrabianlof expression&body signals showed Oaly do you 7% that send?of the 93% message of a messagewas communicated is traremined by the by *obis the words!spates tone of Me'WM Job.On woe the at 1 jobthe MN some market observe of the ond Feeders narwhal In my nonverbal Math eannomkations IMP signals become I saw: around aware me. ot 1body w *MIL people an On ttr job some of the %garbs nonverbal signals I saw: BEST COPY AVAILABLE lawn 4- Id Ms a Stor, CepripHandout OM% by 11 WI Camara, Cellye DOM Ilmtdoht 11 Lesson 6 Pass The Picture 145 Copyright ©1996 by Coast Community College District 14G Page 96 %int:ringLesson 6: PassTogether The Picture Activities JobLink Opening: 10 2.1. welcome students. DISCUSS minutesthe handout "Nonverbal Communication" IçjHIdOUt Ask:"Have"Please you describe changed some any of ofthe your negativepositive body bodybody signals. signalssignals youyou"Did you observe body language at work and at If so, how?" observed7observed7home?" 143 Lesson 6- Pass The Picture 147 Copyright 01996 by Coast Community College District Page 97 libridng Together Lesson 6: Pass The Picture First Activity:Activities 45 minutes JobLink 2. 1.ASK simple questions that will generate"Whatcreative,Display students' doa descriptive picture you think of a responses. teamthese (preferably, team For members example: not a pictureare doing?" that will be used interest in the team picture and will encourage later in the activity). 3. Explain"What"Where kind dothat you of in company today'sthink this activity, does team this is they working? team will work answer What for?" similarcity? state? questions country?" about different pictures. 4. Group participants into teams of arrangement.Note:6. kore class In anybegins, case, check be sure whether to have 6-member a plan beforehand! teams will indeed work; if not, determine another workable 5.6. facedownInviteattached.Distribute Nowand to every write student11#1" on has the a notebookphoto with paper. a dipped sheet of students to study their pictures for a minute.to each Then group ask one them set of to pictures, turn their each pictures of which has a blank piece of notebook paper notebook paper. Lesson 6- Pass The Picture 1 4 3 Copyright ©1996 by Coast Community College District Page 99 libildngLesson 6: Together Pass The Picture v" 1111 mion-ert::. Jolla* Job Link I. orWhere country. is this team working? Using complete sentences, name the city, state, Pass The Picture Questions 2. What job is this team doing? 3 Who is the leader of this team? 4. Do the members of this team Ike each other? How can you tell? 5. What is this team's secret problem? What is its secret joy? 6. What will this team be doing in the &Awe? BEST COPY AVAILABLE Lawn et- Pus Ow PM,. Transparency 7Cppeytt MP% bp Case Caraway Ca 11, mew Traampameacr 7 Lesson 6- Pass The Picture 151 Copyright ©1996 by Coast Community College District Page 100 libridngLesson 6: TogetherPass The Picture 7 I' Activities First Activity (continued) jobLink ininsparency IT-71 7. questionProject 1 aloud and EncourageTass the Picture Questions" on the overhead so that them to write completeask sentences as they identify the participants to write their answers next to "#1" on only question 1 is displayed. Read locale (city, state, country) of their notebook 8. thispapers.attached-toLead picture. the person on your right. From the person onparticipants your through the next step: "Now pass your picture-with your notebook paper still left, take a new picture with the 9. notebookquestioninstruct paper 2 on attached7 the overhead, and read the question participants to look at their new pictures and to read did for question 17 Allow time for students to write before aloud. Now say: "Please answer question 2 in the notebook sheet. Then project 10. proceedingonetheinstruct or person two shortto on the your sentences, next right. step. And just pleaseas you take a new picture the teams as follows: "Once you've finished, please pass your picture and paper from the person on your ltft!' and your paper to 11. answeredcontinue one question about each picture. this procedure until all six questions are answered. Now each person in the group has r A Lesson 6 Pass The Picture 153 Copyright 01996 by Coast Community College District J Page 101 Together Lesson 6: Pass The Picture FirstActivities Activity (continued) JobLink 12. Explain how each team will now evaluate b.a. When all six stories have been likeEachread, best-this thestudent team iswill the read "team aloud story," the thestory one he they or she will is now the stories and pictures: will decide which picture and story theyshare with the entire class. holding. 13. Ask the group to choose a "secretary"any errors. to copy c. Asname a team, as athey co-author. will create a title for their team story the team story, and instruct the secretary to correct and include each team member's

Lesson 6 Pass The Picture .LOJ r r Copyright ©1996 by Coast Community College District Page 103 %%bilkingLesson 6: Pass Together The Picture "V jobLink V Activities Second Activity: 10 minutes AllowOptional: time Ask for each each team spokesperson to choose ato spokesperson read. who will read the team story before the dass. 3.2. createofDisplay the team stories typed, and attach the picture to a handouteach that team's includes picture all andthe teamteam story in a suitable location. stories. Develop a title page. Make copies for everyone, each story. students are not taking another class, be sureIf possible, arrange to have each 4. to DISCUSSandmail distributethe handouts the to copiesthem or at take the them beginning to of the next class. (If the elements of a good story. Ask students if they their companies.) liked writing together. -CUL)1 r---; Lesson 6- Pass The Picture 157 Copyright ©1996 by Coast Community College District Page 10.5 ItkuidngLesson 6: PassTogether The Picture jobLink SecondActivities Activity (continued) 5. guesswrite at the its meaning.word synergy After ona minute, a blank transparency and project it on break down the word as follows: the overhead. Ask the dass to synThuserg synergy means "work together"! Both syn and erg are of Greek origin.means "together""work" (from Greek ergon, the root of ergonomic) theyPortuguese,speakNote: study EnglishSpanish English and hasmay other borrowedvocabulary, be Romance greatly many encouraged these languages) words students from to is knowtheshould Greek-but that be ableLatin even to see more many, many number-one source of English borrowings. As (the source of Spanish, from Latin! Students who "links" with 6. Explainthatis greater they that believe than when the athat sumteam synergy of works its parts-synergy. helps wellEnglish! createtogether better Oneit generates products.key reason a special many companieskind support of energy, teamwork an energy is that 8.7. Ask participants if today's team displayed synergy. "What helped to create that synergy?" Lesson 6- Pass The Picture 159 ASk: 'Does your workplace team have synergy? Why?" Copyright ©1996 by Coast Community College District 160 Page 107 LessonWatidng 6: Pass Together The Picture V Job Link lir Activities Third Activity: 10 minutes Review the six lessons in this module: Lesson 1: 2: TheRemind characteristicsimportance students of ofsmall effectivethe talkclass and teams.pictures of getting Remind and teamto students know pictures. the of membersthe teacup of factory your team. exercise. LessonLesson 4:3: ActiveadvertisementsTeam roles: listening Taskmaster, the techniques: team Recorder, created Make for Cheerleader, eye their contact, company Timekeeper, repeat or department.in your and ownGatekeeper. words what Recall you the Lesson 5: Thetoldhear someoneimportanceothers say, about andof nonverbal theirask questions.article. communication Each student and read body an language. artide in aThe newsletter dass discussed and Lesson 6: Thenonverbalthe fact importance that communication. 93% of of synergy. the meaning The dass of a participatedmessage is derivedin the Pass from the some Picture form exercise. of Lesson 6- Pass The Picture 161 Copyright ©1996 by Coast Community College District 162 Page 109 ilbridngLesson 6: Together Pass The Picture NMILeeman. Asseaswsest JobLink Prellent/Peartellnnn her AYour Irediuttor wela complete them lloludollaSaeCO.SC bamboo NkIrlbGr Wrkinf ...... r Irate= Schedule Joblink 19blink Name Date Jail* a Who120 completed the Irafreet let tom/ MORK ONO DOE a..Module CMOs tne letter Out represents tne correct answer. Pretest/Posttest O She OtherAnleans; ouleurtur (Please reith Amstar= specity2or taupe trommehoctorordaft inerrber w4th project oeformetion stet povided by the lamer 1. cbThe someone=woe Gatekeeper who who nukes n makes nue nne that that bsam each someonemelbas pawn partIcOute knowwho deckle they on whoart the at Isteam teden1on the team. 1. C Marne Date form compkteck 2 One of the eechreepe for berg a goodc listener b tryingustngMeng ckarTombeauto *re words out what he other pesson b saying any we speaking 2. Addreek O Nonverbal eommurdotIon c being a gond Werra bodystaking Sewage out loud and Ione atsoko 3. SocialPhone SecurityManner: Number: I 4 Synergyca b whata rtlentlik haptenshappen when atern tram rnenters woks wel1done kWh." get along LI. In the Murk do you plan to take any of the following =roof bet represenbHaw well your do youanswer. agree or ewe wet the onstIons beim* UsIrg n followIng s0 le. claciss the remise 901 2 4 A basic skills course in reading writing or math (Mark one for each had Ptan to T*e Do figt,Plan to Take 5 I understandlotrangty eseryones ewer mle -Agree on cur team1 1 3 oserea. 4 lloonory alegree- A courseounputer in course.using English lurch as ESU o0 o0 16 I1 esInkunderstand I arn a how good Inconant Weer nonverbal cornmunestIon1 b In communkatIon 2 3 4 CoursesA GED course tO get anor occupationalthe GED cum certificate a0 a0 I am an dfeelne samba of Illy toraM 1 1 3 4 ACourses home-studyjob training leading coursecourse to a 2- or 4-year college degree o oa 10I9 1I perpetrate nuke ert cased In team atom neenne 1 arn Went% 1 1 3 4 o o 11 I send postem wave* message 1 1 3 4 4 Wasting Torte Copyists 014 by Cos Caraway Cceql. Mika Pepe 1 12 1 elf questions es tern meetings 1 1 Cgryillr 019% 3 Form Co. Case., C., Cur.4 BEST COPY AVAILABLE Wakes Twee FormGavotte 01914 bg Gust Connunsy Cnka. Dere Paige 2 Lesson 6- Pass The Picture 163 Copyright ©1996 by Coast Community College District 164 Page 110 WoLesson Acing 6: PassTogether The Picture JobLink Ending:Activities 15 minutes 1. areDistribute finished. a Tosttest" to each student. Collect the completed tests when all the students n,...., =---._ 3.2. ThankDistribute students and "Learner Assessment Form". Have students fill it out and say good-bye. collect when completed. 165 A_ 6 Lesson 6- Pass The Picture Copyright ©1996 by Coast Community College District Page 111 Pretest/Posttest V Working Together joblink 410 Name Date Pretest/Posttest

Circle the letter that represents the correct answer.

1. The Gatekeeper is: a.someone who decides who is on the team. b.someone who makes sure that each person participates on the team. c someone who makes sure that team members know they are appreciated.

2.One of the techniques for being a good listener is: a.Asking questions. b..using clear words. ctrying to figure out what the other person is saying while they are speaking.

3. Nonverbal communication is: a.speaking out loud. b.body language and tone of voice. c. being a good listener.

4. Synergy is: a.a scientific term. b.what happens when team members don't get along. c. what happens when a team works well together.

How well do you agree or disagree with the questions below? Using the following scale, circle the number that best represents your answer:

1 2 3 4 'Strongly agree"'Agree' 'Disagree" 'Strongly disagree"

5. I understand everyone's role on our team. 1 2 3 4 6. I understand how important nonverbal communication is in communication.

1 2 3 4 7. I think I am a good listener. 1 2 3 4 8. I am an effective member of my team. 1 2 3 4 9. I participate in team meetings. 1 2 3 4 10.I make eye contact when I am listening.

1 2 3 4 11.I send positive nonverbal messages. 110 1 2 3 4 12.I ask questions in team meetings. 1 2 3 4 167

Copyright 01996 by Coast Community College District Learner Enrollment Form WorkingTogether Joblink Instructor 9. Is English the language that is spokenmost often in your home? Class Schedule Yes 0 No Module 10. How many of school haveyou Your instructor will complete these questions completed? A Course Number Of these, how many in the U.S.? Site Location In any other country?

B Who completed this form? 11. Are you a union member? (MARK ONE BOX) O Yes- What is the name ofyour union?

. U The learner le4rPeri. vOth '4.s.s4tance from NO

instructor or- project.staff . 0 An instructor or -prOject staff merriT 12. Please rate your ability to perform each of the following activities. ber With information provided.by . . the learner (Please mark one response for every activity) 0 Other (Please specify) Poor Fair Good Excellent Read English Understand English C. Date form completed: Speak English Write in English 1. Name: Work as part of a team Use math 2. Address: Solve problems/use reasoning a

13. Do you have a job? 3. Phone Number: ( ) O Yes, employed Go to next OYes, on temporary layoff page 4. Social Security Number: O No, retired O No, not employed S. Age:

6. Were you born in the United States? 0 Yes 0 No

7. Sex: 13 Male 0 Female

8. Race: (Mark One Box) OWhite BEST COPY AVAILABLV O Black (African American) O Asian or Pacific Islander O American Indian or Alaskan Native O Hispanic Thank you. You have completed this form. Other (Please specify): Please return it to your instructor. 6 Working Together Copyright ©1996 by Cloast rommunity College District Page 1 WorkingLearner Enrollment Together Form V Joblink

Please answer questions 14-18 for the job that 20. At your job, do you need to do any of the allows you to take this course. following?

14. Name of company or employer: (Mark one for each line) Yes No Read instructions 15. Job Title: Receive spoken instructions in English0 Speak English 16. On average, how many hours per week do Work as part of a team you work on this job? Write in English Use math Hours per week Solve problems/use 17. How much do you earn at this job? reasoning (Write amount and mark one box) 21. Do you work at more than one job?

Per U Per year I 0 Yes 0 No

18. Do you get any of the following benefits at this job?

(Mark one for each line)

Yes No Paid vacation U 0 Thank you. You have completed this Paid sick leave form. Please return it to your instructor. Paid holidays LI 0 Health insurance U 0

19. How long have you worked at this job? and years

k69

Working Together Copyright ©1996 by Coast Community College District Page 2 LearnerWorking Assessment Together Form V JobLink

,YOUrinStrUctor willaM1Pletethese questions Instructor A, Course Number Site Location Class Schedule Module completed this form? K ONE BOX)

CI The learner CI The Iearnet with assistance from instructor or structor or project staff member w CI Other (Please speofy

1. Name:

2. Address:

Phone Number: ( )

4. Social Security Number:

5. In the future, do you plan to take any of the following courses?

(Mark one for each line)

Plan to Take Do Not Planto Take A basic skills course in reading writing, or math 0 0 A course in using English (such as ESL) 0 0 A computer course 0 0 A GED course or the GED exam Courses to get an occupational certificate 0 0 A job training course 0 0 Courses leading to a 2-year or 4-year college degree 0 0 A home-study course 0 C3 BEST COPY MO

Working Together Copyright ©1996 by Coast Community College DistTict Page 1 WorkingLearner Assessment Together Form IF joblink

Since this course began, have you:

(Mark one for each line) YES NO Learned what you wanted to learn in this course? CI 0 Changed your educational or career goals? 0 Ci Had more responsibility added to your job? 0 0 Moved to a shift you prefer? 0 0 Switched from part-time to full-time? 0 0 Received a pay raise? 0 CI Been promoted? 0 Cl Received an award, bonus, or other special recognition on yourjob? 0 Cr Received your GED? 0 0 Applied for a new job? 0 0 Started a new job at another company? 0 0 Been laid off? 0 0 Left your job for any other reason? (Please Specify) 0 CI

activities. o. Please rate your ability to perform each of the following

(Please mark one response for every activity)

Poor Fair GoodExcellent Read English 0 0 0 ID Understand English CI 0 0 0 Speak English 0 CI 0 0 Write in English 0 0 0 CI Work as part of a team CI CI CI 0 Use math 0 0 0 0 Solve problems/use reasoning D 0 0 D

Thank you. You have completed this form. Please return it to your instructor.

171

Working Together Copyright 01996 by Coast Community College District Page 2 Working Together V Lesson 1: What's My Line? dobLink

Getting To Know You

(Place picture here.)

172 Handout 1 Lesson 1 What's My Line? Copyright 01996 by Coast Community College District Working Together V' Lesson 1: What's My Line? jokink

Name: Date:

My Team at Work

It is important to learn the names of your co-workers. It is important to call them by their names. When you take the time and effort to learn someone's name, you givethem the message that you care about him or her and think he or she is important. Fillin the chart below.In the first column, write down the names of the members of your team. In the second column, write their jobs. Then, during the week, take a picture of your team. (Be sure to indude your lead and supervisor.) Attach your picture to this paper. Name of Team Member His or Her Team Job

My Team Members

(Paste kam picture here.)

173 Lesson 1 What's My Line? Copright 01996 by Coast Community College District Handout 2 Working Together Lesson 2: Teambuilding Job Link

Patterns of Teacup Origami

1. Take a square piece of paper and fold it in half to make a triangle (Figure 1)

2. Fold the left corner of the triangle to the middle of the opposite side (Figure 2). Do the same thing with the right corner (Figure 3).

FIGURE 3

3. Fold down the front flap (Figure 4). Do the same thing with the back flap (Figure 5).

FIGURE 5

PURPLE COWS & POTATO CHIPS, ©1987 by Alemany Press, Hayward, CA Permission granted to reproduce for dassroom use.

Lesson 2- Teambuilding Copyright 01996 by Coast Community College District Handout 3

1 7 Working Together V Lesson 2: Teambuilding JobLink

Rating Today's Team

My Team Strongly agree Strongly disagree Had dear goals 5 4 3 2 1 Made progress toward our goals 5 4 3 2 1 Stayed on task 5 4 3 2 1 Made decisions based on all views 5 4 3 2 1

My Teammates Listened well to each other 5 4 3 2 1 Helped each other by asking useful questions 5 4 3 2 1 Were respectful of all points of view 5 4 3 2 1 All participated 5 4 3 2 1

Mysuggestions for improvement:

175 Lesson 2- Teambuilding Copyright ©1996 by Coast Community College District Handout 4 Working Together Lesson 2: Teambuilding Jobl.frik

Characteristics of an Effective Team Member

1. Treats team members with respect

2. Expresses opinions freely

3. Provides open, honest, and accurate information

4. Acts in a positive and constructive manner

5. Provides feedback

6. Understands individual and team roles

7. Participates in team meetings

8. Has good attendance

9. Is willing to try new things

10.Encourages others to express opinions

170

Lesson 2- Teambuilding Copyright 01996 by Coast Community College District Handout 5 Working Together V Lesson 3: Who's Who? jobLink

The Jobs for Today

Taskmaster: Makes sure that the group stays on task. Says:"What do we need to do first?" "Let's talk about the weekend later. We need to keep working on this'.'

Recorder: Records team members' ideas and suggestions for the ad. Says:"Repeat that so I can write that down!'

Cheerleader:Makes sure that teammates know they are appreciated. Says: "That's a great idea!" "It really is terrific when everyone contributes like this'.'

Timekeeper:Makes sure the team finishes the job in the time allowed. About every 10 minutes or so he or shereminds the team how much time is left. Says:"We only have 10 minutes to finish this, so we better concentate and get it finished!'

Gatekeeper: Makes sure that each person partidpates and that no one individual dominates the group. Says: "What do you think, Juan?" "Do you agree with that, Tania? We would like to know what you think'.'

177

Lesson 3- Who's Who? Copyright ©1996 by Coast Community College District Handout 6 Working Together Vr Lesson 3 :Who's Who? dobLink

Our Roles at Work

Today you are learning aboutrolespeople play on work teams. Roles have different names in different companies. Below are some role names and their descriptions. What arethe names of these roles in your company? Do you have other roles in your company?If so, please add them to the bottom of this chart.

TheGatekeepermakes sure that each person participates and that no one individual dominates the group. Says: "What do you think, Juan?" "Do you agree withthat, Tania? We would like to know what you think!'

TheCheerleadermakes sure that the contributions of each member and the team as a whole are appreciated. Says: 'You deserve a pat onthe back!' "Our team is doing a great job!"

411/TheTaskmasterorFacilitatorkeeps the group on task and tries to make sure that each person contributes. He or she guides the groupand makes sure the group discusses the important information. "I'd like to hear about your fun weekend, but right now, weneed to work on this!'

TheSecretary, Scribe,orRecordertakes notes to record the team information about the meeting. He or she may also be the team spokesperson and report to thelead or supervisor.

TheTimekeepermakes sure that the team members stay on time. Every 10 or 15 minutes, he or she notifies the members of how much timeis left, so the team can finish the project without running out of time. Team Roles in Your Company

Name of Team Role Job Description (Duties)

178 Lesson 3 Who's Who? Copyright 01996 by Coast Community College District Handout 7 Working Together V Lesson 4: Tell Me a Story jobLink

Article A Are You Coping With Stress?

Demanding bosses, coworkers who don't pull their weight, not enough hours in the day to get everything done...job stress is becoming a worldwide epidemic. That's the gist of a recent Associated Press story on a report by the International Labor Organization, titled "Job Stress: The 20th Century Disease' The report says thatdaims for stress related injuries on the job "have climbed from 5 percent of all occupational disease daims in 1980 to15 percent a decade later': The ILO, an arm of the United Nations, estimates "the cost of job stress in the U.S. alone at$200 billion annually According to the report the cost stems from "compensation daims, reduced productivity absenteeism, added health insurance costs and direct medical expenses for related diseasessuch as ulcers, high blood pressure and heart attacks!' One cause of stress is the constant monitoring of employees to check "how quicldythey perform a task and the frequency and length of breaks!' Unfortunately, companies are contributing to stressby doing little to hdp employees cope with it notes the report

Here are some ways management might help to reduce employee stress: Understand that employee helplessness and uncertainty are two major causes of stress. Empower employees to make decisions in the areas they know best, trust them to do their jobscorrectly, and let them know where they stand. Increase employee self-esteem. One way: Let people know they are valued.

Here are some ways employees can cope with workplace stress: Realize that stress is based on your perception of something that you feel threatensyou-and that you have the power to change that perception. Stepback and ask yourself what about the situation threatens you-and how you can see it differently. One suggestion:Find something in the situation you can control-and do so. Develop a commitment toward your job. Determine what it is about your job thatmakes a difference-and see it as a mission. In this way, you'll react to your own pressures. Develop additional job skills. Take courses, read books, learn a new computer program.The more competent you feel, the more you'll feel in control of your career. Gain control of as many aspects of your life as you can. If the job situation seems outof hand, concentrate on those things in your private life that you candirect and regulate. Avoid trying to be a perfectionist. Just strive to do the best you can under the circumstances.

Source: Adapted from Communication Bri4ings, Volume XIV, Number I 179 Lesson 4 Tell Me a Story Copyright ©1996 by Coast Community College District Handout 8a Working Together Y. Lesson 4: Tell Me a Story joblink

Name Date

Quiz on Article A "Are You Coping With Stress?"

Answer the following questions True (T) or False (F)

1. According to the article, job stress is becoming a worldwide epidemic. 2. Stress related injuries are a huge percentage of occupational disease daims. 3. The ILO estimates that the cost of job stress in the U.S. alone is at $200 billiondollars annually. 4. Fortunately, companies are doing a lot to help employees cope with stress. 5. There is nothing you can do to cope with stress.

Write in the correct answer:

1. According to the article, the cost of job stress comes partly from reduced 2. One cause of stress is the constant monitoring of employees to checkhow quickly they 3. Stress is based on your that something is threatening you. 4. To cope with stress you should find something in the situation you can 5. Another tip for coping with stress is to develop your 6. You should also avoid trying to be a

control perception productivity perfectionist job skills perform a task

Answer the following question:

1. How does gaining control over other parts of your life help you to copewith stress?

18 0

Lesson 4 Tell Me a Story Copyright ©1996 by Coast Community College District Handout lib Working Together Nr Lesson 4: Tell Me a Story Joblink

ArticleB Memory Problems?

We've all probably known people who tie strings to their fingers inorder to better remember something, then can't remember what they string is supposed to represent.We've also known people who write important information in thepalms of their hands, only to forget about it and wash it off. From time to time each of us experiences a certain amount offorgetfulness. Card shops exhibit almost as many "I'm sorry, I'm late" birthday cards asthey do the routine variety. We forget to send Thank You notes. We forget anniversaries. We forget to stopby the store on the way home from the office. We forget a great manythings, but that doesn't necessarily mean we are thoughtless and don't care. Itoften simply means that we are busy and that our memories simply need a jump start.

Listed below are a few suggestions for improving your memory. Make "To Do" lists. In addition to helping you get things done, these lists arevisible indications of accomplishments. As such, they help build self-esteem. Maintain a . Transfer regular events (birthdays, anniversaries,etc.) from one year to the next. Add other appointmentsand engagements as they develop. The best calendars are those that show a (as opposed to each day) at aglance. This type of calendar allows you to prepare (shop for giftsand so on) for upcoming events. Keep the calendar in a location where it can beeasily viewed on a daily basis. Make it meaningful. We are much more likely to remember informationthat is important to us. The tick is making it important Work at it. People who claim they "can't remember anything,"probably won't. Make associations. If you meet someone named David, you are morelikely to remember his name if you visualize a David that you already know. Be a doer. There's an old saying that people remember 90%of what they do, 75% of what they see, and 20% of what they hear. Talk about what you need to remember. Sometimes the act of sayingit (to yourself or to someone else) willhelp to better imprint items on your memory. Get enough rest. Nothing is easy when we are tired,induding remembering things. Stop worrying. Worrying about memory loss, as is the casewithWorry In General Only Makes Matters Worse. 4111 1 8 1 Lesson 4 Tell Me a Story Copyright 01996 by Coast Community College District Handout 9a Working Together IF Lesson 4: Tell Me a Story jobLink

Name Date

Quiz on Article B "Memory Problems?"

Answer the following questions True (T) or False (F)

1. Forgetting usually means we are thoughtless or don't care. 2. Being busy can cause us to forget. 3. 'To Do" lists can help us build self-esteem. 4. Monthly calendars work better than daily calendars. 5. The best way to remember is to hear something.

Write in the correct answer:

1. 'To Do" lists are visible indications of 2. Make it is one of the tips that will help us remember. 3. Sometimes just helps us remember.

4. Get enough .It only makes matters worse. 5. People remember 90% of what they

rest meaningful worrying talking accomplishments do

Answer the following question:

1. How do you maintain a calendar?

182

Lesson 4 Tell Me a Story Copyright el996 by Coast Community College District Handout 9b Working Together Lesson 3: Who's Who? jobLhik

Listening Skills

A.Consider the following listening tips: To be an active listener you should:

1.Make eye contact: Listen with your eyes as well as your ears. 2.Repeat in your own words what you hear others say. 3.Ask questions. B. Keeping these tips in mind, answer thefollowing questions. N sure to bring the completed worksheet with you next week, so we candiscuss the answers in class.

1.Can you name one example when you applied each of the abovetechniques recently?

2.Do you listen with your eyes and ears?

3.How do you listen with your eyes?

4.What does "reading between the lines" mean?

5.In the year 2 B.C, Zeno of Citium said, "The reason we have two earsbut one mouth is so we might listen more and talk less:' Do you agree? Why?

6.Is listening important on your job? Why?

7. On your job, do any noises, machinery, or people makelistening difficult?

8.If you don't understand what someone says, what do youdo? What do you say?

9.On a scale of 1 (low) to 5 (high), how do you rateyourself as a listener?

10. How do you rate your supervisor as a listener?

11. How do you rate each team member as alistener?

12. Would your team be more effective if everyonelistened better? Why? 183 Lesson 3 Who's Who? Copyright 01996 by Coast Community College District Handout 10 Working Together Lesson 4: Tell Me a Story jobilnk

Nonverbal Communication

Nonverbal communication expresses meaning or feeling without words. Much of what we do or feel is expressed not with words but with our body language.

One study [Mehrabian1 showed that 93% of a message is transmitted by the speaker's toneof voice and fadal expressions. Only 7% of the message was communicated by the speakees words!

What kind of body signals do you send?

This week I will observe nonverbal communications around me. I will watch people on the job, at the market, and in my home. I will become aware of body signals.

On the job some of the positive nonverbal signals I saw:

On the job some of the negative nonverbal signals I saw:

184

Lesson 4 Tell Me a Story Conyrieht ©1996 by Coast Community Collette District Handout 11 I i I

Working Together (C-1) Working Together (C-1)

Thumbs Up Index Finger To Lips

- Sign Charades Cards Sign Charades Cards Working Together (C-1) Working Together (C-1) Index Finger Moved Thumbs Down Across Throat

Sign Charades Cards Sign Charades Cards

OMB Working Together (C-1) Working Together (C-1) Palms Up- Shrug Shoulders Shoulders Shrugged 41,

Sign Charades Cards Sign Charades Cards 111 Working Together (C-1) Working Together (C-1) Thumb & Index Finger Moving Index Finger Form Circle Or (3 Other Fingers Up) Back Of Hand Toward & Away

Sign Charades Cards Sign Charades Cards

1.11,. Working TOgether (C-1) Working Together (C-1) Left Hand (Horizontal) Point To Ear Touching Top Of Right Hand (Venical) * Sign Charades Cards Sign Charades Cards

1 I 185 I 1

Working Together (C-1) Working Together (C-1)

(Shhh) (That's) Be Quiet Good!

Meaning Charades Cards Meaning Charades Cards

Working Together (C-1) Working Together (C-1)

"Cut" (That's) (Stop) Bad!

- Meaning Charades Cards Meaning Charades Cards Working Together (C-1) Working Together (C-1)

"What Can I Do?" (Helpless) I Don't Know Not My Responsibility - Meaning Charades Cards Meaning Charades Cards Working Together (C-1) Working Together (C-1)

(That's) Good! (It's) Ok

Meaning Charades Cards Meaning Charades Cards

OMNI Working Together (C-1) Working Together (C-1) Stop Listen Time Out Break Time

Meaning Charades Cards Meaning Charades Cards

MIMI.

I

I I I I I 111M Working Together (C-1) Working Together (C-1)

Cupping Hand To Ear Arm & Hand Up In The Air

Sign Charades Cards Sign Charades Cards

,IMIMM Working Together (C-1) Working Together (C-1) Rubbing Index Fingers Throw Hands Up In The Air Across Each Other

- Sign Charades Cards Sign Charades Cards Working Together (C-1) Working Together (C-1)

Hand Extended Palm To Floor Move Back & Forth (Horizontally) - Sign Charades Cards Sign Charades Cards Working Together (C-1) Working Together (C-1)

Sign Charades Cards Sign Charades Cards

Working Together (C-1) Working Together (C-1)

Sign Charades Cards Sign Charades Cards

I I 1 187 I

Working Together (C-1) Working Together (C-1)

I Surrender I Can't Hear You Speak Louder, Please

Meaning Charades Cards Meaning Charades Cards

1111M,. Working Together (C-1) Working Together (C-1)

Shame I Give Up On You (It)

Meaning Charades Cards Meaning Charades Cards

,MIM, Working Together (C-1) Working Together (C-1)

No More... Stop - Meaning Charades Cards Meaning Charades Cards Working Together (C-1) Working Together (C-1)

Meaning Charades Cards Meaning Charades Cards

Working Together (C-1) Working Together (C-1)

Meaning Charades Cards Meaning Charades Cards

OWIIIM

1

I I

183 Working Together Lesson 1: What's My Line? Job Link

Getting To Know You

(Place picture here.)

Lesson 1 What's My Line? Copyright ©1996 by Coast Community College District Transparency 1 189 Working Together Lesson 1: What's My Line? Job Link

Name: Date:

My Team at Work

It is important to learn the names of your co-workers. It is important to call themby their names. When you take the time and effort tolearn someone's name, you give them the message that you care about him or her and think he or she is important. Fill In thechart below.In the first column, write down the names of the members of your team. In the second column, write their jobs. Then, during the week,take a picture of your team. (Be sure to include your lead and supervisor.) Attach your picture tothis paper. Name of Team Member His or Her Team Job

My Team Members

(Pask team picture here.)

19 0 Lesson 1 What's My Line? Copyright ©1996 by Coast Community College District Transparency 2 Working Together V Lesson 2: Teambuilding Job Link

Rating Today's Team

My Team Strongly agree Strongly disagree Had clear goals 5 4 3 2 1 Made progress toward our goals 5 4 3 2 1 Stayed on task 5 4 3 2 1 Made decisions based on all views 5 4 3 2 1

My Teammates Listened well to each other 5 4 3 2 1 Helped each other by asking useful questions 5 4 3 2 1 Were respectful of all points of view 5 4 3 2 1 All participated 5 4 3 2 1

Mysuggestions for improvement:

101 Lesson 2 Teambuilding Copyright 01996 by Coast Community College District Transparency 3 Working Together Lesson 3 :Who's Who? jobLink

The Jobs for Today

Taskmaster: Makes sure that the group stays on task. Says: "What do we need to do first?" "Let's talk about the weekend later. We need to keep working on this!'

Recorder: Records team members' ideas and suggestions for the ad. Says: "Repeat that so I can write that down'.'

Cheerleader:Makes sure that teammates know they are appreciated. Says: "That's a great idea!" "It really is terrific when everyone contributes like this7

Timekeeper:Makes sure the team finishes the job in the time allowed. About every 10 minutes or so he or she remindsthe team how much time is left. Says: "We only have 10 minutes to finish this, so we better concentrate and get it finished':

Gatekeeper: Makes sure that each person participates and that no one individual dominates the group. Says: "What do you think, Juan?" "Do you agree with that, Tania? We would like to know what you think."

192

Lesson 3- Who's Who? Copyright 01996 by Coast Community College District Transparency 4 Working Together Lesson 3: Who's Who? JobLink

Rating Today's Team

My Team Strongly agree Strongly disagree Had dear goals 5 4 3 2 1 Made progress toward our goals 5 4 3 2 1 Stayed on task 5 4 3 2 1 Made decisions based on all views 5 4 3 2 1

My Teammates Listened well to each other 5 4 3 2 1 Helped each other by asking useful questions 5 4 3 2 1 Were respectful of all points of view 5 4 3 2 1 All participated 5 4 3 2 1

Mysuggestions for improvement:

193

Lesson 3- Whds Who? Copyright 01996 by Coast Community College District Transparency 5 Working Together Lesson 5: Body Language jobLink

Charades Instructions

1. One person on the starting team picks a card. On the front of each card is a gesture or sign; on the back is its meaning.

2.The person who picked the card becomes an "actor" and must now ad out the gesture or sign on the card to his or her teammates.

3.The actor cannot speak or show the card to teammates.

4.While the actor silently moves and gestures, his or her teammates guess at the meaningthe actor is conveying.

5.The actor and his or her team "win" a round when the team successfully names the gesture or sign on the card.

6.The actor and his or her team "lose" a round when the team does not name the gesture or sign on the card.

7. Whether the actor wins or loses, a player on the next team follows, picking a card from his or her team's stack. The game continues in this way until each player on every team has had a turn.

Lesson 5- Body Language Copyright ©1996 by Coast Community College District Transparency 6 Working Together Lesson 6: Pass the Picture Job Link

Pass The Picture Questions

1. Where is this team working? Using complete sentences, namethe city, state, or country.

2. What job is this team doing?

3. Who is the leader of this team?

4. Do the members of this team like eachother? How can you tell?

5. What is this team's secret problem? What is its secretjoy?

6. What will this team be doing in the future?

195 Lesson 6 Pass the Picture Copyright ©1996 by Coast Community College District Transparency 7 Job Link AtWinning WorkingSupervisor, Communicating Together on Teams Work 191 197 WorkingInstructor's Manual-To Together Help You on theIF Job SupervisorTable Lesson of Contents2:1: jobLink19-31 3-17

Instructoes Manual 198 Copyright ©1996 by Coast Community College District 199 Page 2 Job Link Working Together A SupervisorParticipating Lesson on the Workplace Team1 200 201 lir Lessonlibddng SupervisorDescription Together Lesson 1 Job Link discussionactivity.SupervisorsFirst Hour: Supervisors topics receive to anuse are introduction as then the given module toa summary theis being concepts taughtof thetaught lessons, in "Working and both Together" questions by to usingask and a team SecondstrategiesSupervisors Hour: for are improving given a andsummary continuing of the the progress skills learned of the inclass. "Working The rest Together". of the hour focuses on Supervisor Lesson 1 202 Copyright ©1996 by Coast Community College Distict 203 Page 4 %%bikingSupervisor Together Lesson V 1 jobLink willBy be completing able to: this lesson, supervisorsObjectives v Hardware 1. Materials NeededOverhead projector T Total':// Classroom Time: 60 minutes Set-up 1. taughtUnderstand in module. basic concepts 2.4.3. 9WhiteboardWhiteboard/Flip pieces of paper Flip chartfor every pens 10 people First Hour FirstOpening- Activity- Large Small Group Groups 2510 min. min. 2. continueEncourage learning between dasses supervisors to in the class. MOSIVIOI Ending-Second Activity- Large Group Large Group 5 min. throughDiscussion Questions Topics. to Ask and T Transparencies "Supervisor's"Objectives" (SupervisorRole in Training" Transparency (Supervisor 1) TIVNIMOM "CharacteristicsHandouts of an Effective TeamTransparency 2) "Supervisor's"Objectives" Role (Supervisor in Training" Handout (SupervisorMember" 2)Handout (Supervisor 3) Handout 1) (=1 Supervisor Lesson 1 204 Copyright ©1996 by Coast Community College District 205 Page 5 WmtidngSupervisor Togeth LessonActivities 1 JobLfrik Opening: 10 2.1. AskWelcome everyone Minutes everyone for their names and what department or area they are and introduce yourself. from. 4.3. ASk theirExplaininformafion employees you will receive be taking on a over flip chartthe next or whiteboard.the supervisors, "What is the benefit of yourthat thepeople purpose working of the together next hour is to familiarize few . them with the material in the class that as a team?" Write the 207 Supervisor Lesson 1 206 Copyright ©1996 by Coast Community College District Page 7 %%AcingSupervisor Together Lesson 1 JobLink sNbarJmilisietiser ,,,, i.. , jobUnk 1111. WookbaelbEedber . Objectives JobLint I. CharacteristicsTreats team members of withan respectEffective Team Member At the end of the class your employees will be able to:Identify their role and responsibilities on various work place turns 2. Expresses opinions freely individualIdentify and accountability practice effedivc team behavion such as positive intenlepcndence and 3.4. ActsProvides in a open,positive honest and constructiveand accurate manner information Measure their own behavior, as effective team mernters 6.5. ProvidesUnderstands feedback individual and team roles PracticeMayne verbalactive listeningcontributions skills. during tearn meeting. 7. 8. HasParticipates good attendance in team meetings importanceRecognize typical of sending positive positive and negativemessage, non-verbal in temn settings communication, and the 9. 10. EncouragesIs willing to otherstry new to things express opinions ftwoo Won I Cerp101 011MI Sy Cool Camssay Cab. WM SupervisorHandout 1 aparOleme NW* 114.1fte Lawn I Handout 2, Transparency 1 Capplitt DON b, CalstCssmnry Caw DAM Supervisor earwrIsor Msg.* Supervisor Lesson 1 208 Copyright ©1996 by Coast Community College BEST COPY AVAILABLE District 209 Page 8 SupervisorWoddng Together LessonActivities 1 Job Unk First(r04-U Activity: 25 Minutes Handout ravisor 2.1. wellAskHandout already, and which ones they would likethe to supervisors see their employees to individually improve. star or check the characteristics"Characteristics they think of their an Effective Team Member". Give everyone a chance to look it over. employees do 4.3. AftercharacteristicsHave the groupssupervisors they have would getreached into like groupstheirconsensus, employees of 3-4 have and toeach comeimprove group to a upon. shareconsensus their list.of the top three 61-1. P11 5. transparencVSul:ends&Handout class.Put At the end of the class your employees"Objectives" will be able onto: the overhead projector. Explain that these are the topics that we cover in the MeasureindividualIdentify andtheir their accountability. practice roleown and behaviors effective responsibilities as team effective behaviors on variousteam such members. work as positive place teams. interdependence and sendingRecognizePracticeIncrease activepositive verbal typical listening contributions messages positive skills. in and teamduring negative settings. team non-verbal meetings. communications and the importance of Supervisor Lesson 1 21 0 Copyright ©1996 by Coast Community College District 211 Page 9 SupervisorWorking Together Lesson 1 ffal Inogsbnllogedwr jobUnk jobLink lama a Weal Coneloltena an thil Markplon supervisors Role In Training fl NationsWhatDiscunion to watchto ask: for Topb: teamrnstaEmployeesHowotherDo post does willbete know learnknowing everyone about everyone the on importance the helptenni the How of coupgetting can work I tohelp know more pots their getdikti.ly to know together? cad, lanes tWhM lalaw What to watch for anseetewortmeworkpaaceEmployees imam teamwill learn sod characteristb about the rnportance of effective of communication team members on the ow DiscussionNations to Topics: ask CharacteristioImprovingonjobHow our of do communicating team? ese communication communicate Whatof an Effectivedo onwe ourwith Howdo Toon tem?well wok do Memberon other our on turn? ow nem?What Domuld ow we do cba good ben& match up with the lincould of be better at communicating nrned Limon & Denning loft an the WeetpleaQuestionsWhd Tem to watch to ask: for DoEmployees we have willeach learn of these dote toles important on our robteam? on In the tem team meetings: Do we need he'nem skills Union a irawasary Discunion Topics: EmpbyeesWhoto assign plays roles willwhich for leam today'ssole about meeting? the importance of being good listener and the DiscussionQuestionsWhat to math toTopics: ask: for How'CouldWhat importancecm questions you sve repeat make ofdo what suregiving bu have?the I saidaccurate information anneedin your bforrnstion. ofown we 'Do live words?' you and have receive any is questions?, accurate fwarOas taw I Cow** IM IT Ca. Cams.* Cob, MK, Ilaperokee Mr1.111 Handout 3, TransparencyIre.a Wean I 2 Supervisor CO,11. 01016 to Cele Caws.* Caw LIAM lapwrker 118.4.. Supervisor Lesson 1 Copyright ©1996 by Coast Community College District Page 10 0c. 19 BEST COPY AVMLARI.E 213 SupervisorWorking Together Lesson 1 jobLink SecondActivities Activity: 20 Minutes Supervisor's Role in the training TrINIUSIMICYSupintorusneout01-0. 1. Distribute "Supervisor's Role in the Training". Go over the information on the worksheet. Have supervisors add any information theyLesson feel it important.1: Getting Comfortable onWhat the toWorkplace watch for: Team Employees will learn about the importance of getting to know their teammates. QuestionsDiscussion to Topics:ask: together?eachHowDo otheryou does know better? knowing everyone everyone on the help team? the Howgroup can work I help more you effectively get to know Lesson 2: What Makes an EffectiveWhatQuestions Workplace to watch to ask:Teamfor: Employees will learn about the importance of communication on the workplaceHow do weteam, communicate and characteristics with each of effective other on team our members.team? Do we do a Discussion Topics: goodImprovingcouldcommunicating job we of do communicating communication. better? on our team? on How our What doteam? dowe wematchHow do could wellup with onbe ourbetterthe team?list at of. What Supervisor Lesson 1 21_ 4 Copyright ©1996 by Coast Community College District Characteristics of an Effective Team Member. 21 j Page 11 Supervisorlibddng Together Lesson 'V 1 SecondActhrities Activity: (continued) Jobb?* Lesson 3: Defining Roles on the WorkplaceQuestionsWhat to watch Team to ask: for: Employees will learn about important needDo we to haveassign each roles of forthese today's roles meeting? on our team? In team roles on the team. meetings: Do we Lesson WhatDiscussion to watch Topics: for: Employees will learn about4: the importance Tell me a Story Who plays which role. of being a good listener and DiscussionQuestions toTopics: ask: questions?")WhattheHow importance questions can we "Could makeof do giving you yousure have? accuraterepeat the information (Instead what information. I saidof "Dowe in giveyour you andownhave any receive is accurate. words?" Lesson 5: Body Language What to watch for: Employees will learn about the importance of using body language in QuestionsDiscussion to topics:ask: effectiveWhatHow does messages communication your bodydo we language sendand the on effectimpactour team body other with language team our body has on members? language. How the team. send. Supervisor Lesson 1 216 Copyright ©1996 by Coast Community College District knowing each other helps interpret the non-verbal messages we 217 Page 13 1, Activities%%tiltingSupervisor Together Lesson 1 jobLink Second Activity: (continued) Lesson 6: Please Pass the PictureWhat to watch for: Employees will learn about learned in the last 5 Workshops. working together by using all the skills DiscussionQuestions toTopics: ask: skillsHowtogetherDoes canourlearned as theteam a team?workplacein have dass. synergy? team workWhy togetheror more why not? How do we work effectively using the 213 219 Supervisor Lesson 1 Copyright ©1996 by Coast Community College District Page 15 WaitingSupervisor Together LessonActivities V 1 jobLink Ending: 5 Minutes 2. AskEmphasize for questions concerning the module. the importance of the supervisor's role in the success of the training. 4.3. SayRemind good-bye. supervisors of next session. 2 2 0 2 2 1 Supervisor Lesson 1 Copyright ©1996 by Coast Community College District Page 17 Job Link WorkingSupervisorParticipating Lesson onTogether the 2 Workplace Team 222 223 %%bit:kgSupervisor Together Lesson 2 v jobLink Lesson Description techniquesSupervisors for will increasing review the the information payoffs of presented to the training as well as transfer of learning to the workplace. their employees in this module, and discuss

Supervisor Lesson 2 224 Copyright ©1996 by Coast Community College District 225 Page 20 lir Objectives itteidngSupervisor Together Lesson 2 Materials Needed 1.7 Classroom Set-up Job Link willBy completing be able to: 1. Review basic concepts of the this lesson, supervisors 2 3.Hardware1.Flip chart stand and Overhead projector pad Second Hour TotalOpening- Time: Large60 minutes Group 10 min. 2. Reinforcemodule. techniques for Flip chart pens 1111AIMON FirstSecond Activity- Activity- Large Small Group Groups 2515 min. min. increasing transfer of learning. "Increasing"Objectives"Transparencies the (Supervisor Chance (Supervisor Transparency of Success"Transparency 3) 1) Ending- Large Group 10 min. "Increasing"Objectives"Handouts the (Supervisor Chance of Handout Success" 2)(Supervisor Handout 4) 1:19"""rturocut Supervisor Lesson 2 26 8 Copyright ©1996 by Coast Community College District '227 Page 21 liknidngSupervisor Together Lesson 2 JobLink MI %badly Toupee, ...... 11 Lea. I At the end of the dass your employees will be able to: Objectives Identify andtheir practice role and effective responsibilities team behaviors on various such Ivo* as positive place teams. interdependmceMeasure their and own individual behaviors accountability. as effective team members. PracticeIncrease aritive verbal listening contributions skills. during team meetings. andRecognize the importance typical positive of sending and negativepositive messagesnon-verbal in communications team settings. lqwelere loom I Car00101001b, Caw Camay Mr.Transparency MOW 1 Supervisor Swpwwloorly Supervisor Lesson 2 223 Copyright 01996 by Coast Community College District BEST COPY AVAILABLE 229 Page 22 Supervisor Lesson 2 Together "V Job Link Opening:Activities 10 Minutes 1. welcome the group back and reintroduce yourself supenisor (T-1) 2. Remind supervisors of the objectives of the module. Put "Objectives" on the overhead projector. frampareney 4.3. Explain,heardASkemployees the or"The supervisorshave have about learned tothe give moduleover you the feedback andlast any improvementson the module. theySpecifically have seen. purpose of today is to give you some techniques to reinforce the skills your few weeks!' ask for feedback they have

Supervisor Lesson 2 Copyright ©1996 by Coast Community College District 231 Page 23 libildngSupervisor Together Lesson 'V 2 FirstActivities Activity: 25 Minutes Jobb/7k 2.1. Ask,teamDivide leader. Have each group choose "What is the supervisor'sinto role groups as a leaderof 3-5 ofpeople. Have the group their top 5 characteristics. the workplacebrainstorm team?" the characteristics of an effective 3.4. Have each group snare their answersleadertheyCompile discussed behaviors. a dass characteristics list of characteristics of an effective of an effective team team with the rest of the dass. member. Ibis meeting they are working on team leader. Emphasize in the first meeting GivesOpenNote communication,theto Instructor:team members Honest the information Fair, Makes they decisions Make sure the list includes most of the following need to do their jobs, sets goals and shares them with input from others, Acts consistently, characteristics: giveswithforwithcompany team behavior.constructive respect, members, and is team available criticism, keeps members, andfocused, addresses accessible, creates listens problems, an accepts to ownership atmosphere of growth, gives praise and recognition,feedback, asks questions, showswilling loyalty to change, to flexible, treats team members for team problems, sets guidelines Supervisor Lesson 2 232 Copyright ©1996 by Coast Community College District 233 Page 25 %bittingSupervisor Together Lesson 2 'V Activities' First Activity: (continued) jobLink 6.5. (nameDiscussWhichASk, "Which ofcharacteristics as company). a groupcharacteristics what do couldyou do think you be done you tocould improve be better the teamat as a group at think you are good at as a group at (name of company)? leader behaviors at (name of company)r 2 3 4 2 3 5 Supervisor Lesson 2 Copyright 01996 by Coast Community College District Page 27 Supervisoriikorldng Together Lesson V.2 jobLink hiseklig Together '7' KnowIncreasing the skills Youryour employees Chance are oflearning Success SetBe angoah. example GiveGive the supportpositive theymintorcement need to use and their recognize new dulls. results. BEST COPY AVAILABLE Nor.. Im2 Handout 4, Transparency 3 Capplp MOM Supervisor COOlt Caffasally Cage MOM 111epontess. amigo. Supervisor Lesson 2 23 Copyright ©1996 by Coast Community College District 231 4110 Page 28 ilbrIdngSupervisor Together LessonActivities 2 jobLink Second114:411/1Cf014. T4IActivity: 15 Minutes 171111111WIRCT 11100u1 2.1. HandoutDiscuss the items on theand handout: project "Increasing the Chance of Success". .111)01i KnowBe an the example. skills your employees inTheseare class. learning. supervisor sessions are designed to inform you about what your employees learned phrase we hear in dass is, Set goals. ThetheGive"But employees skills. mythe supervisoremployee look up somethingdoesn't to you do as tothis, an shoot example. so whyfor. Letshould The them most I?" know common how you expect to see them use GiveGive them positive the supportreinforcement they need and otherNo torecognize useone factors. theirlikes results. change.new Give skills. your Trying employees to change a chance our behavior and a reason is to use hard enough without having to fight theirthe new new skills. skill. There is 3. Ask, "Do you have anythingnothingMost importantly to more add topowerful. the recognize list?' employees when you see them using Supervisor Lesson 2 238 Copyrigt ©1996 by Coast Community College District 233 Page 29 SupervisorItbridng Together Lesson 2 IP' Activities Ending: 10 Minutes joblink 2. GiveAsk,personlearned sharein this one module?" thing. Flip "Whatthe issupervisors one thing thata minute you are to thinkgoing of to something do today to and chart their responses. then go aroundreinforce the the room skills and your have employees each have 4.3. willRe-emphasizeRemind increase the chances that their employee's will use the new the supervisors of their action items for improving their team the importance of the supervisors support and recognition. skills. leader behaviors. Remind them that it 6.5. SayThank good-bye. the supervisors for their time and participation. 2.41 Supervisor Lesson 2 240 Copyright ©1996 by Coast Community College District Page 31 Wor ldng Together V Supervisor Lesson 1 joblink

Characteristics of an Effective Team Member

1. Treats team members with respect

2. Expresses opinions freely

3. Provides open, honest, and accurate information

4. Acts in a positive and constructive manner

5. Provides feedback

6. Understands individual and team roles

7. Participates in team meetings

8. Has good attendance

9. Is willing to ty new things

10. Encourages others to express opinions

24 2

Supervisor Lesson 1 Copyright 01996 by Coast Community College District Supervisor Handout 1 Working Together V Supervisor Lesson 1 joblink

Objectives

At the end of the dass your employees will be able to:

Identify their role and responsibilities on various work place teams.

Identify and practice effective team behaviors such as positive interdependence and individual accountability.

Measure their own behaviors as effective team members.

Increase verbal contributions during team meetings.

Practice active listening skills.

Recognize typical positive and negative non-verbal communications and the importance of sending positive messages in team settings.

243

Supervisor Lesson 1 Copyright ©1996 by Coast Community College District Supervisor Handout 2 Working TogetherV Supervisor Lesson 1 Jai/4

Supervisor's Role in Training

Lesson 1: Getting Comfortable on the Workplace Team

What to watch for: Employees will learn about the importance of getting to know their teammates. Questions to ask: Do you know everyone on the team? How can I help you get to know each other better? Discussion Topics: How does knowing everyone help the group work more effectively together?

Lesson 2: What Makes an Effective Workplace Team

What to watch for: Employees will learn about the importance of communication on the workplace team, and characteristics of effective team members. Questions to ask: How do we communicate with each other on our team? Do we do a good job of communicating on our team? How could be better at communicating on our team? What do we do well on our team? What could we do better? Discussion Topics: Improving communication. How do we match up with the list of Characteristics of an Effective Team Member.

Lesson 3: Defining Roles on the Workplace Team

What to watch for: Employees will learn about important roles on the team. Questions to ask: Do we have each of these roles on our team? In team meetings: Do we need to assign roles for today's meeting? Discussion Topics: Who plays which role.

Lesson 4: Tell Me a Story

What to watch for: Employees will learn about the importance of being a good listener and the importance of giving accurate information. Questions to ask: What questions do you have? (Instead of "Do you have any questions?") "Could you repeat what I said in your own words?" Discussion Topics: How can we make sure the information we give and receive is accurate.

244

Supervisor Lesson 1 Copyright 01996 by Coast Community College District Supervisor Handout 3 Working TogetherV Supervisor Lesson 1 joblink

Supervisor's Role in Training (continued)

Lesson 5: Body Language

What to watch for: Employees will learn about the importance of using body language in effective communication and the effect body language has on the team. Questions to ask: How does your body language impact other team members? Discussion Topics: What messages do we send on our team with our body language. How knowing each other helps interpret the non-verbal messages we send

Lesson 6: Please Pass the Picture

What to watch for: Employees will learn about working together by using all the skills learned in the last 5 Lessons. Questions to ask: Does our team have synergy? Why or why not? How do we work together as a team? Discussion Topics: How can the workplace team work together more effectively using the skills learned in dass.

245

Supevisor Lesson 1 Copyright 01996 by Coast Community College District Supervisor Handout 5b Worldng Together Supervisor Lesson 2 JobLink

Increasing Your Chance of Success

Know the skills your employees are learning.

Be an example.

Set goals.

Give the support they need to use their new skills.

Give positive reinforcement and recognize results.

-4 trlt)

Supervisor Lesson 2 Copyright ©1996 by Coast Community College District Supervisor Handout 4 Worldng Together Supervisor Lesson 1 Joblink

Objectives

At the end of the dass your employees will be able to:

Identify their role and responsibilities on various work place teams.

Identify and practice effective team behaviors such as positive interdependence and individual accountability.

Measure their own behaviors as effective team members.

Increase verbal contributions during team meetings.

Practice active listening skills.

Recognize typical positive and negative non-verbal communications and the importance of sending positive messages in team settings.

11, 247

Supervisor Lesson 1 Copyright ©1996 by Coast Community College District Supervisor Transparency I Working Together V Supervisor Lesson I joblink

Supervisor's Role in Training

Lesson 1: Getting Comfortable on the Workplace Team

What to watch for: Employees will learn about the importance of getting to know their teammates. Questions to ask: Do you know everyone on the team? How can I help you get to know each other better? Discussion Topics: How does knowing everyone help the group work more effectively together?

Lesson 2: What Makes an Effective Workplace Team

What to watch for: Employees will learn about the importance of communication on the workplace team, and characteristics of effective team members. Questions to ask: How do we communicate with each other on our team? Do we do a good job of communicating on our team? How could be better at communicating on our team? What do we do well on our team? What could wedo better? Discussion Topics: Improving communication. How do we match up with the list of Characteristics of an Effective Team Member.

Lesson 3: Defining Roles on the Workplace Team

What to watch for: Employees will learn about important roles on the team. Questions to ask: Do we have each of these roles on our team? In team meetings: Do we need to assign roles for today's meeting? Discussion Topics: Who plays which role.

Lesson4:Tell Me a Story

What to watch for: Employees will learn about the importance of being a good listener and the importance of giving accurate information. Questions to ask: What questions do you have? (Instead of "Do you have any questions?") "Could you repeat what I said in your own words?' Discussion Topics: How can we make sure the information we give and receive is accurate.

4 Q

Supervisor Lesson 1 Copyright 401996 by Coast Community College District Supervisor Transparency 2 Working Together V Supervisor Lesson 1 jobLink

Supervisors Role in Training (continued)

Lesson 5: Body Language What to watch for: Employees will learn about the importance of using body language in effective communication and the effect body language has on the team. Questions to ask: How does your body language impact other team members? Discussion Topics: What messages do we send on our team with our body language. How knowing each other helps interpret the non-verbal messages we send.

Lesson 6: Please Pass the Picture

What to watch for: Employees will learn about working together by using all the skills learned in the last 5 Lessons. Questions to ask: Does our team have synergy? Why or why not? How do we work together as a team? Discussion Topics: How can the workplace team work together more effectively using the skills learned in dass.

249

Supervisor Lesson 1 Copyright C1996 by Coast Community College District Supervisor Transparency 2b WorkingTogetherv Supervisor Lesson 2 Job Link

Increasing Your Chance of Success

Know the skills your employees are learning.

Be an example.

Set goals.

Give the support they need to use their new skills.

Give positive reinforcement and recognize results.

250

Supervisor Lesson 2 Copyright C1996 by Coast Community College District Supervisor Transparency 3 U.S. Department of Education Office of Educational Research and Improvement (OERI) FIER161 National Library of Education (NLE) Educational Resources Information Center (ERIC)

NOTICE

REPRODUCTION BASIS

EJ This document is covered bya signed "Reproduction Release (Blanket) form (on file within the ERIC system), encompassingall or classes of documents from its source organization and, therefore, does not require a "Specific Document" Release form.

This document. is Federally-funded,or carries its own permission to reproduce, or is otherwise in the public domain and, therefore,may bc reproduced by ERIC withouta signed Reproduction Release Rwm (either "Speci fie Document" or "Blanket").

LIT-089 (9/97)