Annual Report 2003-04 2003-2004 issn 1442-8288 • GLOSSARY OF TERMS 4 • CHAIR’S REPORT 5 • CEO’S REPORT 7 • SPECIAL REPORT – EMERGENCY RESCUE HELICOPTER SERVICE 10 • ABOUT FESA 12 • MEETING STATE GOVERNMENT OBJECTIVES 16 • MEETING KEY FESA OBJECTIVES 19 REPORT ON ACTIVITIES • COMMUNITY-CENTRED EMERGENCY MANAGEMENT 24 - emergency management arrangements 25 - chemical, biological and radiological threats 31 - cyclone 32 - earthquake 34 - fire 35 - flood 40 - hazardous materials (incorporating urban, search and rescue) 42 - search/rescue 46 - storms 54 • QUALITY PEOPLE SERVICES 55 • SOUND BUSINESS PRACTICES 61 DIVISIONAL PERFORMANCE • ACHIEVEMENTS AGAINST GOALS 2003-04 73 • GOALS 2004-05 89 GOVERNANCE • CORPORATE GOVERNANCE 99 • COMPLIANCE REPORTS 122 • KEY PERFORMANCE INDICATORS 135 • FINANCIAL STATEMENTS 154 FESA Annual Report 2003-04 PRINCIPAL ADDRESS: FESA HOUSE 480 HAY STREET PERTH WA 6000 POSTAL ADDRESS: GPO BOX P1174 PERTH WA 6844 TELEPHONE: [08] 9323 9300 FACSIMILE: [08] 9323 9470 EMAIL:
[email protected] WEBSITE: HTTP://WWW.FESA.WA.GOV.AU/ 2 FESA Annual Report 2003-04 TO THE HONOURABLE MICHELLE ROBERTS MLA MINISTER FOR POLICE AND EMERGENCY SERVICES In accordance with Section 66 of the Financial Administration and Audit Act 1985, we hereby submit for your information and presentation to Parliament, the Annual Report of the Fire and Emergency Services Authority of Western Australia for the year ended 30 June 2004. As well as the Financial Administration and Audit Act 1985, the report was prepared according to the Fire and Emergency