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Developer & Property Manager INFORMATION GUIDE ONELinkUSA The BEST Solution Available

OneLinkUSA specializes in providing advanced communication services to apartments, condominiums, commercial businesses, and governmental agencies. OneLinkUSA serves as its own Entertainment Network for voice, and data that is customized to meet the specific needs of each community. OneLinkUSA can deliver the full spectrum of entertainment services, including 500 Satellite TV Channels, more than 100 HDTV channels, Recorders (DVR’s), High-Speed and Digital Phone. OneLinkUSA offers one of the largest selections of Triple play, Double Play, and a-la-carte options of any other private multi- channel provider. OneLinkUSA remains on the cutting edge of technology, utilizing advanced fiber optics to take your community to a whole new level. Your residents’ expectations are ours to exceed. OneLinkUSA’s voice, video and data packages offer your residents more choice in services to meet every need and every budget. After all, why should they settle for anything less than the best? Typical 60 Channel Lineup Basic Analog Cable 2-11 Local Channels 37 12 TBN 38 A&E 13 C-Span 39 ESPN 14 C-Span 2 40 ESPN2 15 Telemundo 41 ESPNEWS 16 HITN 42 E! Entertainment 17 V-Me 43 FX 18 VH! 44 DIY 19 MTV 45 Lifetime 20 MTV2 46 Sci-Fi Channel 21 HSN 47 Spike TV 22 QVC 48 TBS 23 CMT 49 AMC 24 BET 50 TNT 25 ABC Family 26 51 USA 27 52 WGN 28 53 CNBC 29 NASA 54 CNN 30 55 CNN Headline News 31 Animal Planet 56 TV Land 32 Discovery 57 Channel 33 58 MSNBC 34 Home & Garden 59 35 History 60 Boomerang 36 The Learning Channel 61 Toon Disney Services Offered

Analog Cable TV Our typical Basica Analog TV Lineup includes 50-60 popular channels without the use of a converter box. No set-top box required. We also offer a broadcast basic service that deliver just local channels. TV Digital Satellite TV with over 500 channels and packages designed to meet your residents entertainment needs and budget including: International & Spanish Packs – with over 135 channels in 25 languages. High-Definition TV (HDTV) – featuring over 120 HD channels. Enhanced Services (Digital DVR & HD DVR) as well as the favorite premium channels of HBO, , Showtime, , and Encore, as well as other premium programming. High-Speed Internet Wired High-Speed Internet delivered over our fiber optic network.  Internet Hotspots in common areas (pool, clubhouse, etc.). Digital Voice (VoIP) Digital service delivered over our fiber optic network. Flat monthly rate that includes the most popular features plus unlimited local & long distance calls within the continental United States. OneLinkUSA & DISH

OneLinkUSA utilizes the DISH Satellite platform, allowing your residents to choose from the many programming packages & enhanced services offered by DISH.

We offer all of the most popular DISH programming packages, including America’s Top 200, America’s Top 250, and Dish Latino Max. Your residents can also enjoy enhanced services such as HDTV and DVR. Certain exclusions may apply to existing DISH customers who are under contract at another location. OneLinkUSA’s program does not require individual satellite dishes, thus eliminating the need for unsightly hardware on your property. Digital Satellite Packages

Dish America™ Provides the best variety in family-friendly programming with 60 channels including sports, news & children’s programming. America’s Top 120™ An exceptionally well-priced package with over 190 channels including entertainment, sports, news & children’s programming. America’s Top 200™ Our most popular programming package offers over 240 channels of the best entertainment available. America’s Top 250™ Provides over 290 channels including all programming in the AT200 & AT120 packages. America’s “Everything” Pak™ Provides over 330 channels including all programming in the AT250 package plus 31 premium movie channels such as HBO, Showtime, Cinemax and Starz. DishHD™ Provides up to 120 national High Definition. (HD) channels Dish Latino™ Provides up to 31 Spanish language channels bundled with English channels for an amazing price. International™ Channels & packages available in 25 languages. Digital Phone Service

Anytime unlimited calling to your friends, family, and business colleagues in continental USA. Unlimited in-network calling to anywhere in the world, certain limitations apply. Easy and quick integration. All the phone features of a modern lifestyle including voicemail, caller ID, and many more. Technology Dynamic Fiber/Coax Network OneLink deploys Quadrature Amplitude (QAM) technology on a hybrid fiber and coaxial based infrastructure. QAM is a state-of-the-art, -efficient method of delivering digital satellite signals over the broadband distribution network. Using QAM eliminates the need to rewire existing head-end installations and does not require a satellite on top of every building. This digitally compressed modular system allows for customization and offering of the full array of products and services. High-Speed Internet and Digital Voice (VoIP) OneLink has one of the most efficient networks in the country. Each multi-family community is connected to the POP (Point-of-presence) via multiple T-1 circuits, a mega high- DS-3 or a fiber- based Metro circuit. Customer Support

Customer Support Center The OneLinkUSA Customer Support Center maintains hours on Monday thru Sunday from 7AM to 8PM (CST). The Customer Support Center manages to standard service levels. OneLink USA will provide a toll- Property Management Hotline for the exclusive use of property owners, onsite property staff and Home Owners Associations board members. On-Site Community Relations Every property is assigned a OneLinkUSA representative called a Community Relations Associate (CRA). The CRA’s main responsibility is to actively work with the property to promote, develop and maintain success at all levels. On-site Technical Support Technical Field Support personnel are assigned to specific properties and given responsibility for the performance of those properties. The result of these assignments is a familiarity with staff and residents. Marketing & Promotions

OneLinkUSA’s marketing team deploys property-specific marketing and promotional strategies on each community we serve. These strategies are developed by our national and local marketing teams utilizing the on-site property staffs knowledge of the property and it’s residents. Targeted campaigns are created based on several criteria: property demographics, resident entertainment needs, budget and seasonality. OneLinkUSA creates professional marketing materials that are effective acquisition tools and appropriate for your leasing office. Sample Marketing Materials Construction

OneLink USA will design, install and maintain the cable and high- speed Internet infrastructure, head-end and associated equipment at our sole expense. The design will include the installation of four (4) 39” satellite dishes, an analog and digital head-end, the distribution plant, active and passive electronic equipment and all related hardware necessary for the delivery of high-speed Internet and digital voice services. This network does require a secure, environmentally controlled and accessible room that is located on the property to house our equipment for the duration of the agreement. The system will be tested prior to launch to verify performance before installing the first customer. Our design and construction professionals • consist of industry leaders that specialize in multi-family applications. Building a Business Relationship

OneLinkUSA and the Property Owner will execute a Right of Entry (ROE) Agreement that: Outlines our service and pricing. Requires a high-level of performance standards. Covers the scope of any construction activities. Includes all business and economic deal points (Revenue Sharing) mutually agreed upon. Business terms are negotiated in good faith and differ from property. There are many factors that are considered by OneLinkUSA before finalizing any agreement, including but not limited to: The type of property (Garden style, Hi-rise tower, Mid-rise, Condominiums, etc.) Location of the property Services requested and/or offered Whether the property is new construction or an existing community. Amount of capital investment needed to build out the cable television system Length of the agreement Exclusivity (Access, Inside Wiring and Marketing) Demographics of the residents. OneLinkUSA