3rd meeting of the EU network on Public administration and governance
3rd meeting of the EU network on Public administration and governance
INFORMATION FOR PARTICIPANTS
10-11th November 2016
One Stop Shop Tomášikova 46, 831 04 Bratislava 3 Slovakia 3rd meeting of the EU network on Public administration and governance
AIM OF THE MEETING
Focus of the „3rd meeting of the EU network on Public administration and governance“ is process
optimalization and improving of service delivery to the citizens.
The idea of meeting is to enable sharing of experiences and approaches to analyze and hopefully suggest a new design (or redesign) of selected serviceses provided at the Client Centre, using the Vanguard Method.
SLOVAK CONTEXT
Ministry of Interior in cooperation with various partners currently realizes activities of the
ESO reform (Slovak equivalent of Effective, Reliable and Open state administration). Since 1989, it is the biggest reform of Slovak state administration with an ambition to provide efficient, quality, transparent and accessible public services to their citizens.
Yet, the integration of local state administration has been completed and accompanied by
opening of 49 Public Administration Client Centres. Implementing measures regarding optimalization of performance of state administration, processes and structures of central authorities are carried out by „Optimalization project“ which is going to be submitted in the near future and is part of operational programme Effective Public Administration 2016 – 2020. The aim of rationalisation of processes is to simplify public services in relation to life situations of citizens, enterpreneurs, NGOs and public administration.
3rd meeting of the EU network on Public administration and governance
EVENT DATES AND VENUE
The “3rd meeting of the EU network on Public Administration and governance” is organized by the Ministry of Interior of the Slovak Republic. The conference will take place on 10-11th November 2016 in Bratislava Public Administration Client Centre (Klientske centrum or “Stará IKEA”) situated on Tomášiková 46.
Conference room is situated on the 1st floor
TRANSFERS TO THE VENUE
ARRIVAL BY PLANE: Bus number 61 or 96 from Airport to bus stop Trnavská ARRIVAL BY BUS (Mlynské Nivy): Bus number 50 or troley number 205 to bus stop Trnavská ARRIVAL BY TRAIN (Hlavná stanica): Bus number 61 from or trolley number 210 to bus stop Trnavská TAXI: 02/16777 ; 02/16333 (Funtaxi) ; 02/16 300 (taxi bratislava)
Airport
BUS stop Trnavská Public Administration Client Centre Train Station
Bus station Mlynské Nivy
3rd meeting of the EU network on Public administration and governance
ACCOMMODATION
Hotels recommendations
Hotels in walking distance to Public Administration Client centre (within 15 minutes):
Hotel SET Kalinčiakova 29/A, +421 2 491 096 00, http://www.hotelset.sk/
DoubleTree by Hilton Bratislava Trnavská cesta 27/A, +421-2-32340-111, http://doubletree3.hilton.com/en/index.html
Premium Business hotel Bratislava
Priekopy 20/A, +421 (0)2 4949 1055 http://hotel-premium.sk/en/
Public Administration Client centre
Hotel SET
Doubletree by Hilton
CITY CENTER
OLD TOWN PREMIUM Business hotel Bratislava
Hotels in the city center:
Hotel Ibiz Zámocká 38, +421 2 59292000, http://www.ibis.com/gb/europe/index.shtml
Hotel Falkensteiner Pilárikova ulica 5, +421 2 592 36 100, https://www.falkensteiner.com/en/hotel/bratislava?GACX=1
Hotel Apolo Dulovo nám. 1, +421 2 55 968 922, http://www.apollohotel.sk/sk 3rd meeting of the EU network on Public administration and governance
3rd meeting of the EU network on Public administration and governance
PROGRAM as of October 21, 2016
10-11th November 2016
One Stop Shop Tomášikova 46, 831 04 Bratislava 3 Slovakia
3rd meeting of the EU network on Public administration and governance
Thursday, 10 november 2016
Block 1
Welcome and Introduction to Vanguard Method
08:30 – 09:00 Registration
09:00 – 09:10 Welcome
David Škorňa (chair) Samuel Arbe/Matúš Šesták (hosts)
Vladimír Kváča (network expert)
09:10 – 10:45 Introduction to the Vanguard Method Recapitulation of the assignment of Slovak colleagues (Jeremy Cox,
Vanguard specialist on Public Administration)¨
In order to gain more understanding, we strongly recommend to prepare yourself for Blocks 1, 5 and 6 of the meeting by (1) Reading the following articles: Cox, J. The work is not the problem. Available at: https://vanguard-method.net/2016/04/13/the-work-is-not- the-problem/ Cox, J. Resolving the efficiency paradox. Available at: https://vanguard-method.net/2016/10/03/resolving-the- efficiency-paradox/ Argyris, C. Good Communication That Blocks Learning. Tribus, M. The Germ Theory of Management. These two articles are available in the shared Dropbox https://www.dropbox.com/sh/qcyxulz5o7sep9d/AABnia1cbLnNt0 C99i5QpC33a?dl=0
(2) Exploring the Vanguard website www.vanguard-method.com. 10:45 – 11:00 coffee/tea break
Block 2
11:00 – 12:30 Client Centre field visit and Slovak presentation
12:30 – 13:30 lunch 3rd meeting of the EU network on Public administration and governance
Block 3
Case studies from different member states
13:30 – 14:00 Czech case – Process modeling (Czech Ministry of Interior, Jiří Kárník) 14:00 – 14:15 Discussion (Discussant: Richard Kokeš, Charles University) 14:15 – 14:45 Slovenian case - »e-Vem« (Slovenian business portal) (Mirjana Novović) 14:45 – 15:15 Croatian presentation on reorganisation of internal business processes as a part of national PA strategy (tbc) 15:15 – 15:45 Discussion 15:45 – 16:00 coffee/tea break
Block 4
“Network business” Preparation required: (3) Members of the network: Please fill in the survey at https://www.surveymonkey.com/r/VNZCDJ7 to provide info about your commitment to the network, situation concerning the transnational calls and learning opportunities. Please fill the questionaire before November 4. (4) Colleagues involved in HCD training only: Please, prepare some 3-5 min summary of your key learning points from the training.
16:00 – 17:15 Network activities (incl. videocall with Benedict Wauters) Follow up of commitments, activities and plans Feedback from Human Centred Design training Update on coordinated calls (AEIDL) Opportunities for members Organizing the next meeting
17:15 – 17:45 News from EC (Mina Shoylekova, EC, DG EMPL) Preparation required: (5) Look at this study, read part you find interesting / relevant:
Study: Public Sector Reform: How the EU budget is used to encourage it. Available in the shared Dropbox.
3rd meeting of the EU network on Public administration and governance
Friday, 11 November 2016
Block 5
Vanguard Method – Check of the service
08:30 – 12:15 Slovak colleagues presenting results of analysis Discussion lead by Jeremy Cox 12:15 – 12:30 coffee/tea break
Block 6
Vanguard Method – Deeper view and reflections
12:30 – 14:00 Jeremy Cox provides deeper view into VGM
14:00 Lunch
3rd meeting of the EU network on Public administration and governance
Technical support
Would you have any questions during the Meeting, please do not hesitate to contact Ms. Veronika Ferčíková +421 948 011 317
How to get to the restaurant:
The restauranr Prazdroj is situated on Mostová 8, close to the river Danube and Old town
http://www.plzenska.sk/prazdroj/kontakt.php?lang=2
(2) Hotel Apollo
Hotel Falkensteiner
Hotel Ibiz
(3)
(1) (4) Restaurant Prazdroj
3rd meeting of the EU network on Public administration and governance
Recommendations for free time in Bratislava
BRATISLAVA CASTLE (1) The castle building includes 4 towers (one on each corner) and a courtyard with an 80 m deep water well. The biggest tower is the Crown Tower in the south-east from the 13th century, which held the crown jewels. The outside walls and inside corridors contain fragments of old Gothic and Renaissance construction elements. In 1809, the castle was bombarded by Napoleon cannons and in 1811 a fire set by an Austrian or Italian soldier destroyed most of the castle. The reconstruction started in 1953 and finished in 1968. The castle is recently reconstructed again with many changes including changing the wall color from brown to white.
GRASSALKOVICH PALACE (PRESIDENTIAL PALACE) (2) The building is a Rococo/late Baroque summer palace with a French garden. It was built in 1760 for Count Antal Grassalkovich. The garden behind the Palace is currently the only maintainted French garden in Bratislava. The garden was constructed in 1760, the same time as the Palace, and was rebuilt to its original appearance in 1999. The Palace and Garden is also known as „Presidential Palace“ and „Presidential Garden“. The Palace is used as a residence of the President and it isn´t open to the public, but the garden is open all year long.
PRIMATE´S PALACE (3) The Primate´s Palace is a neoclassical palace built from 1778 to 1781 for Archbishop József Batthány, after the design of architect Melchior Hefele. Today, it serves as the seat of Mayor of Bratislava. The palace and its most famous chamber, the Hall of Mirrors, have played host for many significant events. The most famous of them is the signing of the fourth Place of Pressburg in 1805 after the battle of Austerlitz, which effectively ended the War of the Third Coalition. During reconstruction in 1903, a series of six previously unknown tapestries were found behind a wall, depicting the legend of Hero and Leander and their tragic love. The tapestries were woven in the 1630´s at the royal weaving workshop at Mortlake. Also you can notice a big hat over the sculpture at the top of the building. It is sign that in this building was the seat of cardinal.
ST. MARTIN´S CATHEDRAL (4) St. Martin´s Cathedral is a Gothic style church. It was consecrated in year 1452. The altar is dominated by St. Martin´s equestrian statue group. The statue was made by G.R. Donner. The tower of the cathedral is 85 m high and is the highest tower of the city. On the top of the tower the Hungarian crown´s replica is placed on a three times four metre stone pillow. Its weight is 3 quintals. It is a sign, that the cathedral was the coronation church and between 1563 and 1830 there were crowned 11 Hungarian kings and 8 royal spouses.