3rd meeting of the EU network on Public administration and governance 3rd meeting of the EU network on Public administration and governance INFORMATION FOR PARTICIPANTS 10-11th November 2016 One Stop Shop Tomášikova 46, 831 04 Bratislava 3 Slovakia 3rd meeting of the EU network on Public administration and governance AIM OF THE MEETING rd Focus of the „3 meeting of the EU network on Public administration and governance“ is process optimalization and improving of service delivery to the citizens. The idea of meeting is to enable sharing of experiences and approaches to analyze and hopefully suggest a new design (or redesign) of selected serviceses provided at the Client Centre, using the Vanguard Method. SLOVAK CONTEXT Ministry of Interior in cooperation with various partners currently realizes activities of the ESO reform (Slovak equivalent of Effective, Reliable and Open state administration). Since 1989, it is the biggest reform of Slovak state administration with an ambition to provide efficient, quality, transparent and accessible public services to their citizens. Yet, the integration of local state administration has been completed and accompanied by opening of 49 Public Administration Client Centres. Implementing measures regarding optimalization of performance of state administration, processes and structures of central authorities are carried out by „Optimalization project“ which is going to be submitted in the near future and is part of operational programme Effective Public Administration 2016 – 2020. The aim of rationalisation of processes is to simplify public services in relation to life situations of citizens, enterpreneurs, NGOs and public administration. 3rd meeting of the EU network on Public administration and governance EVENT DATES AND VENUE The “3rd meeting of the EU network on Public Administration and governance” is organized by the Ministry of Interior of the Slovak Republic. The conference will take place on 10-11th November 2016 in Bratislava Public Administration Client Centre (Klientske centrum or “Stará IKEA”) situated on Tomášiková 46. Conference room is situated on the 1st floor TRANSFERS TO THE VENUE ARRIVAL BY PLANE: Bus number 61 or 96 from Airport to bus stop Trnavská ARRIVAL BY BUS (Mlynské Nivy): Bus number 50 or troley number 205 to bus stop Trnavská ARRIVAL BY TRAIN (Hlavná stanica): Bus number 61 from or trolley number 210 to bus stop Trnavská TAXI: 02/16777 ; 02/16333 (Funtaxi) ; 02/16 300 (taxi bratislava) Airport BUS stop Trnavská Public Administration Client Centre Train Station Bus station Mlynské Nivy 3rd meeting of the EU network on Public administration and governance ACCOMMODATION Hotels recommendations Hotels in walking distance to Public Administration Client centre (within 15 minutes): Hotel SET Kalinčiakova 29/A, +421 2 491 096 00, http://www.hotelset.sk/ DoubleTree by Hilton Bratislava Trnavská cesta 27/A, +421-2-32340-111, http://doubletree3.hilton.com/en/index.html Premium Business hotel Bratislava Priekopy 20/A, +421 (0)2 4949 1055 http://hotel-premium.sk/en/ Public Administration Client centre Hotel SET Doubletree by Hilton CITY CENTER OLD TOWN PREMIUM Business hotel Bratislava Hotels in the city center: Hotel Ibiz Zámocká 38, +421 2 59292000, http://www.ibis.com/gb/europe/index.shtml Hotel Falkensteiner Pilárikova ulica 5, +421 2 592 36 100, https://www.falkensteiner.com/en/hotel/bratislava?GACX=1 Hotel Apolo Dulovo nám. 1, +421 2 55 968 922, http://www.apollohotel.sk/sk 3rd meeting of the EU network on Public administration and governance 3rd meeting of the EU network on Public administration and governance PROGRAM as of October 21, 2016 10-11th November 2016 One Stop Shop Tomášikova 46, 831 04 Bratislava 3 Slovakia 3rd meeting of the EU network on Public administration and governance Thursday, 10 november 2016 Block 1 Welcome and Introduction to Vanguard Method 08:30 – 09:00 Registration 09:00 – 09:10 Welcome David Škorňa (chair) Samuel Arbe/Matúš Šesták (hosts) Vladimír Kváča (network expert) 09:10 – 10:45 Introduction to the Vanguard Method Recapitulation of the assignment of Slovak colleagues (Jeremy Cox, Vanguard specialist on Public Administration)¨ In order to gain more understanding, we strongly recommend to prepare yourself for Blocks 1, 5 and 6 of the meeting by (1) Reading the following articles: Cox, J. The work is not the problem. Available at: https://vanguard-method.net/2016/04/13/the-work-is-not- the-problem/ Cox, J. Resolving the efficiency paradox. Available at: https://vanguard-method.net/2016/10/03/resolving-the- efficiency-paradox/ Argyris, C. Good Communication That Blocks Learning. Tribus, M. The Germ Theory of Management. These two articles are available in the shared Dropbox https://www.dropbox.com/sh/qcyxulz5o7sep9d/AABnia1cbLnNt0 C99i5QpC33a?dl=0 (2) Exploring the Vanguard website www.vanguard-method.com. 10:45 – 11:00 coffee/tea break Block 2 11:00 – 12:30 Client Centre field visit and Slovak presentation 12:30 – 13:30 lunch 3rd meeting of the EU network on Public administration and governance Block 3 Case studies from different member states 13:30 – 14:00 Czech case – Process modeling (Czech Ministry of Interior, Jiří Kárník) 14:00 – 14:15 Discussion (Discussant: Richard Kokeš, Charles University) 14:15 – 14:45 Slovenian case - »e-Vem« (Slovenian business portal) (Mirjana Novović) 14:45 – 15:15 Croatian presentation on reorganisation of internal business processes as a part of national PA strategy (tbc) 15:15 – 15:45 Discussion 15:45 – 16:00 coffee/tea break Block 4 “Network business” Preparation required: (3) Members of the network: Please fill in the survey at https://www.surveymonkey.com/r/VNZCDJ7 to provide info about your commitment to the network, situation concerning the transnational calls and learning opportunities. Please fill the questionaire before November 4. (4) Colleagues involved in HCD training only: Please, prepare some 3-5 min summary of your key learning points from the training. 16:00 – 17:15 Network activities (incl. videocall with Benedict Wauters) Follow up of commitments, activities and plans Feedback from Human Centred Design training Update on coordinated calls (AEIDL) Opportunities for members Organizing the next meeting 17:15 – 17:45 News from EC (Mina Shoylekova, EC, DG EMPL) Preparation required: (5) Look at this study, read part you find interesting / relevant: Study: Public Sector Reform: How the EU budget is used to encourage it. Available in the shared Dropbox. 3rd meeting of the EU network on Public administration and governance Friday, 11 November 2016 Block 5 Vanguard Method – Check of the service 08:30 – 12:15 Slovak colleagues presenting results of analysis Discussion lead by Jeremy Cox 12:15 – 12:30 coffee/tea break Block 6 Vanguard Method – Deeper view and reflections 12:30 – 14:00 Jeremy Cox provides deeper view into VGM 14:00 Lunch 3rd meeting of the EU network on Public administration and governance Technical support Would you have any questions during the Meeting, please do not hesitate to contact Ms. Veronika Ferčíková +421 948 011 317 How to get to the restaurant: The restauranr Prazdroj is situated on Mostová 8, close to the river Danube and Old town http://www.plzenska.sk/prazdroj/kontakt.php?lang=2 (2) Hotel Apollo Hotel Falkensteiner Hotel Ibiz (3) (1) (4) Restaurant Prazdroj 3rd meeting of the EU network on Public administration and governance Recommendations for free time in Bratislava BRATISLAVA CASTLE (1) The castle building includes 4 towers (one on each corner) and a courtyard with an 80 m deep water well. The biggest tower is the Crown Tower in the south-east from the 13th century, which held the crown jewels. The outside walls and inside corridors contain fragments of old Gothic and Renaissance construction elements. In 1809, the castle was bombarded by Napoleon cannons and in 1811 a fire set by an Austrian or Italian soldier destroyed most of the castle. The reconstruction started in 1953 and finished in 1968. The castle is recently reconstructed again with many changes including changing the wall color from brown to white. GRASSALKOVICH PALACE (PRESIDENTIAL PALACE) (2) The building is a Rococo/late Baroque summer palace with a French garden. It was built in 1760 for Count Antal Grassalkovich. The garden behind the Palace is currently the only maintainted French garden in Bratislava. The garden was constructed in 1760, the same time as the Palace, and was rebuilt to its original appearance in 1999. The Palace and Garden is also known as „Presidential Palace“ and „Presidential Garden“. The Palace is used as a residence of the President and it isn´t open to the public, but the garden is open all year long. PRIMATE´S PALACE (3) The Primate´s Palace is a neoclassical palace built from 1778 to 1781 for Archbishop József Batthány, after the design of architect Melchior Hefele. Today, it serves as the seat of Mayor of Bratislava. The palace and its most famous chamber, the Hall of Mirrors, have played host for many significant events. The most famous of them is the signing of the fourth Place of Pressburg in 1805 after the battle of Austerlitz, which effectively ended the War of the Third Coalition. During reconstruction in 1903, a series of six previously unknown tapestries were found behind a wall, depicting the legend of Hero and Leander and their tragic love. The tapestries were woven in the 1630´s at the royal weaving workshop at Mortlake. Also you can notice a big hat over the sculpture at the top of the building. It is sign that in this building was the seat of cardinal. ST. MARTIN´S CATHEDRAL (4) St. Martin´s Cathedral is a Gothic style church. It was consecrated in year 1452. The altar is dominated by St. Martin´s equestrian statue group. The statue was made by G.R. Donner. The tower of the cathedral is 85 m high and is the highest tower of the city.