Forge Strong Partnership

nashville division fifth edition 2014 Memphis Reloading and CSX forge strong partnership From left, Manager Brandon Armstrong, An alliance as strong as steel has Operations Manager Garry Armstrong, Operator formed since Memphis Reloading set up Bill Lamb and Yard Supervisor Joey Ivy transload a new transloading location in July. steel at Memphis Reloading in Memphis, Tenn., using a gantry crane and forklifts. At the request of Nucor Yamato Steel, Memphis Reloading sought a location near Leewood Yard. business volume increases. the Memphis Reloading crew. Memphis Reloading’s new trans- Armstrong and his employees are “We work as a team to take care of loading location seeks to move 180,000 pleased with the customer service pro- each other,” he said. “If our customers need tons of Nucor Yamato Steel I-beams vided by local railroad employees and the something, we come help. If a car is bad through the terminal. They also have Nashville Division sales team. ordered, it is my first priority to fix it.” the capability of transloading coils, “We want to throw kudos to CSX Hayes considers his customers to reinforcing steel bar, plate steel, bolt because we have a lasting relation- be members of his extended family. material and lumber. ship with the operations of Leewood He is pleased to work with Armstrong, The outdoor facility has capacity for Yard,” said Garry Armstrong, opera- but also enjoys working closely with 25 railcars and receives railroad service tions manager. “We have had nothing Armstrong’s son, Brandon. five days a week. Since opening, employ- but great service from every person in “Brandon is growing into his dad’s ees have loaded more than 200 railcars every department.” shoes,” Hayes said. “He is a great person with the goal of loading 10 cars per day. Henry Hayes, gang foreman, oversees to work with, just like his father.” Memphis Reloading hopes to Mechanical operations at Leewood Yard. increase its workforce of five as He and his team frequently interact with Recognizing MemphisContinued Reloading’s on page 5 Yard Supervisor Joey Ivy moves steel from a tractor-trailer to a storage location as Operator Bill Lamb observes. 2 csx nashville division Teamwork is key to continued service recovery From Oscar Munoz, chief operating officer It’s been an incredibly dynamic and tough year for CSX. rules, and open and honest communication Moving past the severe winter weather, we’ve continued to ex- among all employees is critical. Keeping perience exciting, but challenging, volume increases. Our teams each other aware of changes in conditions have responded admirably to these challenges. And while we and situations, as well as sharing best prac- still have a lot of work ahead, service is stable, local service tices, helps us all to work more efficiently, measures are strong, and the company is investing substantial better serve customers, and return to our resources to ensure we see continual improvement into 2015. loved ones unharmed. Providing excellent service when there’s high customer Again, I thank you for the great work demand is difficult. But we are excited about this opportunity you’re doing to help CSX meet customer to grow our business, and appreciate your support in making demand during this period of high volume growth. Although it happen. Employees across the system continue to work to- we have a solid plan for continued improvement, fully recover- gether and put in extra hours to meet the increased demand, and ing from this year’s challenges and restoring our high service that’s a terrific indication for customers of CSX’s commitment levels takes time. Thanks to your commitment to Service Ex- to serving them safely with reliable and timely service. cellence, I’m confident we will get there. CSX is supporting employees’ efforts by hiring new front- Please continue to talk with your coworkers and supervi- line employees, adding to our locomotive fleet, and accel- sors about what you and your teams can do to support all our ef- erating infrastructure projects. But success in the weeks and forts and don’t hesitate to share with your supervisor any ideas months ahead depends on everyone doing their part every day. to elevate the service CSX provides. I’m truly excited about the As we move into a fall peak season that’s expected to be one of opportunities that this year has provided. I encourage all of you the strongest in recent years, it’s more important than ever that to finish 2014 strong, to always think about the customer and each of us remain committed to safety, service and efficiency. never forget that the difference you make each day is even big- We are all one team, and together we can handle the in- ger than CSX. You help to move America forward and play a creased traffic and return service to the high levels custom- critical role in ensuring families, communities and our customers expect from us. Looking out for each other, following the ers have what they need to build a stronger future. year unified effort Seasons may change, but the Nashville Car Shop’s commitment to working safely outlasts any seasonal shift. 1 Employees achieved one year without a reportable injury Sept. 21. A Sept. 25 celebration meal marked the occasion, at Nashville Car Shop employees celebrated one year without a reportable injury at which Ryan Buss, Mechanical terminal superintendent, manned a cookout Sept. 25. the grills. “It is an accomplishment to achieve this kind of mile- Supplies are ordered before they are needed. As he stone,” he said. “Our team is able to be injury free because observes the shift of the weather, Buss transitions to we are compliant to rules regulations and committed to prevention. working safely.” “The changing of seasons signals things,” he said. As the team prepares for winter weather, employees take a “The beginning of school, for example, and looking out preventive approach. for students on the road signals that fall is here and winter “Winter safety comes down to preparation and prevention,” is coming. Those seasonal things translate to the railroad, Buss said. “We are ready for winter before the snow flies.” as well.” csx nashville division 3 Conductors gather in Nashville Clint Cox, conductor Where are you from? Lance Barrett, conductor “Indiana.” Where are you from? What surprised you about the “Evansville, Indiana” railroad? What is your first impression? “The amount of information “The level of intensity of this dispensed at the REDI. There industry surprised me.” is a lot more to know than I What challenged you? originally thought.” A group of conductors completed training at the REDI before receiving “Figuring out how to use the on-site training at Nashville’s Radnor Yard. What are your hobbies? payroll.” “Duck hunting and fishing.” Jason Graham, conductor What is the most important thing you learned so far? Where are you from? Josh Brown, conductor “Safety is very important.” “Monteagle, Tennessee.” Where are you from? What are your hobbies? What surprised you about the “Monteagle, Tennessee.” “Hunting and going to the river.” railroad? “How much information What is some helpful advice that you we needed to learn at the REDI.” have received? Jerry Lane, conductor What is some helpful advice that “Pay attention.” Where are you from? you have received? What are your hobbies? “Florida.” “Pay attention.” “Time with my family, hunting, What surprised you about the railroad? What are your hobbies? fishing, sports.” “The size of the organization and “Hunting, fishing, four-wheeling.” how massive everything is. It is Chris Stoneberger, conductor macro-scale.” Jared Pickett, conductor Where are you from? What is some helpful advice that you Where are you from? “Evansville, Indiana.” have received? “Whitehouse, Tennessee.” What surprised you about the railroad? “Take everything I do seriously, but What is some helpful advice “The amount of information to learn.” don’t take myself too seriously. It’s good to have a sense of humor.” that you have received? What is some helpful advice that you “Don’t ride on the outside have received? What are your hobbies? of a car in an area with “Check the lines and check the switches.” “Flying. I am also working on a close clearance.” master’s degree.” What are your hobbies? What are your hobbies? “Time with my family, fishing and hunting.” “Time with my son and Spencer Anderson, conductor playing sports.” Triston Black, conductor What surprised you about the railroad? Where are you from? “How quiet cars can be when no Derrick Scarbrough, conductor “Nashville, Tennessee.” engine is attached to them.” What surprised you about the railroad? What are your hobbies? What is some helpful advice that you “I was surprised at how quiet trains can “Hunting and fishing and time at home.” have received? be when they are rolling down the rail.” “If you think you have run through a switch, don’t back up the train, What is some helpful advice that you Bryan Prichard, conductor because you may derail.” have received? Where are you from? What are your hobbies? “Always be aware of my surroundings. “Murfreesboro, Tennessee.” Look both ways when crossing tracks.” “Hunting and fishing.” What is some helpful advice that you What are your hobbies? have received? “I love playing baseball with my boys “Know the rules and regulations.” and time with my family.” What are your hobbies? “Flying airplanes and riding dirt bikes.” 4 csx nashville division Cundiff runs into retirement In a message full of gratitude and finality, Bill Cundiff, lead signal maintainer, said his last goodbye to the railroad. Friends, Thirty-eight years ago today, I started on the L&N Railroad.

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