Forge Strong Partnership

nashville division

fifth edition 2014

Memphis Reloading and CSX forge strong partnership From left, Manager Brandon Armstrong, An alliance as strong as steel has Operations Manager Garry Armstrong, Operator formed since Memphis Reloading set up Bill Lamb and Yard Supervisor Joey Ivy transload a new transloading location in July. steel at Memphis Reloading in Memphis, Tenn., using a gantry crane and forklifts. At the request of Nucor Yamato Steel, Memphis Reloading sought a location near Leewood Yard. business volume increases. the Memphis Reloading crew. Memphis Reloading’s new trans- Armstrong and his employees are “We work as a team to take care of loading location seeks to move 180,000 pleased with the customer service pro- each other,” he said. “If our customers need tons of Nucor Yamato Steel I-beams vided by local railroad employees and the something, we come help. If a car is bad through the terminal. They also have Nashville Division sales team. ordered, it is my first priority to fix it.” the capability of transloading coils, “We want to throw kudos to CSX Hayes considers his customers to reinforcing steel bar, plate steel, bolt because we have a lasting relation- be members of his extended family. material and lumber. ship with the operations of Leewood He is pleased to work with Armstrong, The outdoor facility has capacity for Yard,” said Garry Armstrong, opera- but also enjoys working closely with 25 railcars and receives railroad service tions manager. “We have had nothing Armstrong’s son, Brandon. five days a week. Since opening, employ- but great service from every person in “Brandon is growing into his dad’s ees have loaded more than 200 railcars every department.” shoes,” Hayes said. “He is a great person with the goal of loading 10 cars per day. Henry Hayes, gang foreman, oversees to work with, just like his father.” Memphis Reloading hopes to Mechanical operations at Leewood Yard. increase its workforce of five as He and his team frequently interact with Recognizing MemphisContinued Reloading’s on page 5

Yard Supervisor Joey Ivy moves steel from a tractor-trailer to a storage location as Operator Bill Lamb observes. 2 csx nashville division Teamwork is key to continued service recovery From Oscar Munoz, chief operating officer

It’s been an incredibly dynamic and tough year for CSX. rules, and open and honest communication Moving past the severe winter weather, we’ve continued to ex- among all employees is critical. Keeping perience exciting, but challenging, volume increases. Our teams each other aware of changes in conditions have responded admirably to these challenges. And while we and situations, as well as sharing best prac- still have a lot of work ahead, service is stable, local service tices, helps us all to work more efficiently, measures are strong, and the company is investing substantial better serve customers, and return to our resources to ensure we see continual improvement into 2015. loved ones unharmed. Providing excellent service when there’s high customer Again, I thank you for the great work demand is difficult. But we are excited about this opportunity you’re doing to help CSX meet customer to grow our business, and appreciate your support in making demand during this period of high volume growth. Although it happen. Employees across the system continue to work to- we have a solid plan for continued improvement, fully recover- gether and put in extra hours to meet the increased demand, and ing from this year’s challenges and restoring our high service that’s a terrific indication for customers of CSX’s commitment levels takes time. Thanks to your commitment to Service Ex- to serving them safely with reliable and timely service. cellence, I’m confident we will get there. CSX is supporting employees’ efforts by hiring new front- Please continue to talk with your coworkers and supervi- line employees, adding to our locomotive fleet, and accel- sors about what you and your teams can do to support all our ef- erating infrastructure projects. But success in the weeks and forts and don’t hesitate to share with your supervisor any ideas months ahead depends on everyone doing their part every day. to elevate the service CSX provides. I’m truly excited about the As we move into a fall peak season that’s expected to be one of opportunities that this year has provided. I encourage all of you the strongest in recent years, it’s more important than ever that to finish 2014 strong, to always think about the customer and each of us remain committed to safety, service and efficiency. never forget that the difference you make each day is even big- We are all one team, and together we can handle the in- ger than CSX. You help to move America forward and play a creased traffic and return service to the high levels custom- critical role in ensuring families, communities and our customers expect from us. Looking out for each other, following the ers have what they need to build a stronger future. year unified effort

Seasons may change, but the Nashville Car Shop’s commitment to working safely outlasts any seasonal shift. 1 Employees achieved one year without a reportable injury Sept. 21. A Sept. 25 celebration meal marked the occasion, at Nashville Car Shop employees celebrated one year without a reportable injury at which Ryan Buss, Mechanical terminal superintendent, manned a cookout Sept. 25. the grills. “It is an accomplishment to achieve this kind of mile- Supplies are ordered before they are needed. As he stone,” he said. “Our team is able to be injury free because observes the shift of the weather, Buss transitions to we are compliant to rules regulations and committed to prevention. working safely.” “The changing of seasons signals things,” he said. As the team prepares for winter weather, employees take a “The beginning of school, for example, and looking out preventive approach. for students on the road signals that fall is here and winter “Winter safety comes down to preparation and prevention,” is coming. Those seasonal things translate to the railroad, Buss said. “We are ready for winter before the snow flies.” as well.” csx nashville division 3 Conductors gather in Nashville Clint Cox, conductor Where are you from? Lance Barrett, conductor “Indiana.” Where are you from? What surprised you about the “Evansville, Indiana” railroad? What is your first impression? “The amount of information “The level of intensity of this dispensed at the REDI. There industry surprised me.” is a lot more to know than I What challenged you? originally thought.” A group of conductors completed training at the REDI before receiving “Figuring out how to use the on-site training at Nashville’s Radnor Yard. What are your hobbies? payroll.” “Duck hunting and fishing.” Jason Graham, conductor What is the most important thing you learned so far? Where are you from? Josh Brown, conductor “Safety is very important.” “Monteagle, Tennessee.” Where are you from? What are your hobbies? What surprised you about the “Monteagle, Tennessee.” “Hunting and going to the river.” railroad? “How much information What is some helpful advice that you we needed to learn at the REDI.” have received? Jerry Lane, conductor What is some helpful advice that “Pay attention.” Where are you from? you have received? What are your hobbies? “Florida.” “Pay attention.” “Time with my family, hunting, What surprised you about the railroad? What are your hobbies? fishing, sports.” “The size of the organization and “Hunting, fishing, four-wheeling.” how massive everything is. It is Chris Stoneberger, conductor macro-scale.” Jared Pickett, conductor Where are you from? What is some helpful advice that you Where are you from? “Evansville, Indiana.” have received? “Whitehouse, Tennessee.” What surprised you about the railroad? “Take everything I do seriously, but What is some helpful advice “The amount of information to learn.” don’t take myself too seriously. It’s good to have a sense of humor.” that you have received? What is some helpful advice that you “Don’t ride on the outside have received? What are your hobbies? of a car in an area with “Check the lines and check the switches.” “Flying. I am also working on a close clearance.” master’s degree.” What are your hobbies? What are your hobbies? “Time with my family, fishing and hunting.” “Time with my son and Spencer Anderson, conductor playing sports.” Triston Black, conductor What surprised you about the railroad? Where are you from? “How quiet cars can be when no Derrick Scarbrough, conductor “Nashville, Tennessee.” engine is attached to them.” What surprised you about the railroad? What are your hobbies? What is some helpful advice that you “I was surprised at how quiet trains can “Hunting and fishing and time at home.” have received? be when they are rolling down the rail.” “If you think you have run through a switch, don’t back up the train, What is some helpful advice that you Bryan Prichard, conductor because you may derail.” have received? Where are you from? What are your hobbies? “Always be aware of my surroundings. “Murfreesboro, Tennessee.” Look both ways when crossing tracks.” “Hunting and fishing.” What is some helpful advice that you What are your hobbies? have received? “I love playing baseball with my boys “Know the rules and regulations.” and time with my family.” What are your hobbies? “Flying airplanes and riding dirt bikes.” 4 csx nashville division Cundiff runs into retirement In a message full of gratitude and finality, Bill Cundiff, lead signal maintainer, said his last goodbye to the railroad.

Friends,

Thirty-eight years ago today, I started on the L&N Railroad. I have many great memories that each one of you have shared in at one time or another. The years have gone by quickly, but the stories of railroad life will go on forever. I hope that all of you will stay in touch with a call or an email.

In the immortal words of Bob Hope, “Thanks for the memories.” I had a great time.

Bill Cundiff

Since retiring Sept. 8, Cundiff has remained active. He of- ficiates soccer games to stay in shape and maintain his health and wellness. “I get paid to work out,” he said. “Staying in shape and being healthy is important, especially in retirement. My family needs me here, healthy.” Cundiff runs an average of 6 miles while officiating soccer games for high school and college games. On the days he doesn’t referee, he rides his bicycle. He frequently hikes, too, venturing to places he has never Co-workers, friends and loved ones gather to celebrate Lead Signal Maintainer hiked so he can challenge himself to find his way back to where Bill Cundiff’s retirement. he started. Cundiff regularly gravitated toward challenges in his career. “I stay healthy so I have more energy and stamina,” he said. “If His favorite aspect of his job was the you eat healthily, you are not as tired or worn out, at home or on troubleshooting. the road.” “I liked the feeling of successfully Because of his health, Cundiff believed he could work for figuring out how to deal with an electrical several more years. issue,” he said. “At the end of my career, I was healthy and had great super- Though Cundiff regularly runs in re- visors,” he said. “I worked with wonderful people.” tirement, he did not begin the habit until Many of Cundiff’s co-workers, friends and loved ones gath- the early 1970s while he was serving in ered to celebrate him at the end of his career. the Navy. An officer encouraged him to “My retirement party was unexpected and unbelievable,” he take up the activity. said. “My co-workers and supervisors treated me with respect. I “My officer addressed me and told can’t say enough good things about them.” me to get in shape,” he said. “He took me During his career and continuing into retirement, Cundiff under his wing. That was the start. I have made time with his family a priority. He spent every spare mo- been running ever since.” ment them. Bill Cundiff, lead signal maintainer, Cundiff also maintains a balanced diet. Before they began college, Cundiff took his family to the enjoys time with his wife, Shelly, Every morning, he drinks a smoothie includ- 48 contiguous states. and their children and grandchil- ing cranberries, grapes, raspberries, blueber- “I got them everywhere but Alaska and Hawaii,” he said. “I dren since retiring Sept. 8. ries, bananas, apples, carrots and beets. said those states were up to them to get to on their own.” csx nashville division 5 Signalman signs off During his four-decade career, Signal “My dad used to say, ‘Before you do Strong Maintainer Terry Adams met a lot of something, look at what you are going to people and visited a lot of places. Of all do,’” he said. “He told me to picture things partnership the sights and sounds he experienced, one in my mind before I did them, and that is Continued from page 1 revelation in particular stuck out in his exactly what I did.” potential for expansion, Hayes said their mind. Adams is grateful for the work ethic partnership is “putting Memphis back “It was funny to see places without his father instilled in him as he grew up on the map.” sweet tea,” he said. “I’ve had the joy on the farm. He and his team follow FRA and of working with people from Indiana, The persistence and patience of work- railroad regulations to secure a safe Kentucky, Louisiana and Tennessee. Even ing with the land transferred well into his work environment for CSX and its though meeting a variety of people is ex- railroad career. Adams enjoyed the chal- customers. pected on the railroad, I was still surprised lenge of troubleshooting signals. “We keep our customers safe be- about what I saw and who I met.” “I tried to do a good job maintaining cause we don’t want them to get hurt,” Adams, who retired Oct. 1, enjoyed signals,” he said. “My father always taught he said. “I am empowered to do what learning about the lives of his co-workers, me that one job right is better than 12 jobs I do because my supervisors trust me especially during extreme circumstances. done wrong. He said, ‘If you dig a ditch, to work safely and treat our customers He recalls working extended hours to fix dig the best ditch you can dig.’ I did the right. Whenever I need their help, I line wires, signals and crossing gates after best job I could, no matter what I did.” know they will support me. The rail- hurricanes. Signal Supervisor Rodney Stansberry road taught me respect and I give that “After hurricanes roll through, com- appreciated Adams as an employee and a to everyone I work with.” munications systems are gone and tracks friend. Likewise, employees at Memphis become flooded and washed away,” he said. “Terry has always been top notch,” Reloading reciprocate mutual respect “When the railroad is running, the country he said. “He took care of business. He to Hayes and his crew. is running, so we worked diligently to get performed above and beyond. I have “Henry treats us with respect,” things back in order.” known him for a long time and I value his Armstrong said. “He passed on his Adams’ favorite aspect of his job was friendship.” knowledge of respect to us.” his ability to manage his own workload. He Since retiring, Adams has taken time Armstrong and his crew use enjoyed mixing and mingling with other to relax and reflect on his career. However, ShipCSX to check, order and release crafts, but he preferred to work by himself. his downtime won’t last for long. He plans railcars, and create waybills. “It was up to us to follow the rules and to take up fishing and hunting. He also will “Working with CSX is a breath of regulations to get things done,” he said. “It travel west of the Mississippi to the Grand fresh air,” he said. “It makes my life was kind of like being in charge of myself. Canyon, the Pacific Ocean and Mount easier having a railroad with so much I liked that.” Rushmore. cooperation and enthusiasm to work Whether working alone or with oth- “People told me that I’d have six with us.” ers, Adams focused on working safely. He Saturdays and one Sunday every week Memphis Reloading uses a 50-ton made sure to work at a deliberate pace, but after I retire,” he said. “It turns out they Mi-Jack rubber tire gantry crane that not to rush. were right.” can straddle the railroad track and load and unload gondolas and flat cars. They also have two 36,000-pound forklifts and one 55,000-pound forklift for loading and unloading material. Memphis Reloading is a member of the Transload Group (TTG). TTG and its team of veterans bring more than 75 years of transloading and material handling experience to the table. Armstrong and his business partners have more than 50 years of experience in the transloading industry. Based in Chicago, Illinois, TTG also oper- ates terminals in Arkansas, Colorado, Illinois, Indiana and Ohio. Employees gather for a celebratory meal in honor of Signal Maintainer Terry Adams’ retirement. 6 csx nashville division Hill happy to join the railroad

One conductor’s desire to work for emphasis on safety is backed up by the railroad took root in fifth grade. both word and deed,” Hill said. “People “I was always interested in trains really mean it when they say safety is and being the one inside the cab moving important.” them,” said Travis Hill. “During career He looks forward to traveling the day in the fifth grade, I said I wanted to territory by train and is eager to see new drive trains.” sites only viewable by rail. He often reflects on that conversa- Hill considers his part in the trans- tion, especially since joining the indus- portation industry and values the role he try March 3. Hill likes the emphasis on plays. safety and the thorough training pro- “I am America’s backbone,” he said. vided. He learns something new every “I am how tomorrow moves.” day. When not working, Hill enjoys fish- “It is encouraging to know the ing, especially for crappie near Knoxville. Conductor Travis Hill fulfills a lifelong dream on the railroad.

Families gather at Grassmere The Nashville Zoo at Grassmere was abuzz with activity for the annual Radnor Yard Family Day Sept. 20. More than 950 employees and their families enjoyed food and refreshments throughout the afternoon. Numerous items were raf- fled, including televisions, tablet computers, duffle bags, back- packs and hats. csx nashville division 7 Teaching the teacher Soon after joining the railroad March underscore the overall mission of work- for the country category. He continues to 3, Conductor Kevin Johnson was im- ing safely. dance and teach ballroom, country and mersed in a growing pool of friends. “Like most people, I think the more swing dancing. “A job is more fun when I work with I perform a job, the more efficient I am,” friends,” he said. “I appreciate the cama- he said. “Being out on various parts of the raderie of this industry. It is rewarding to territory helps, too.” come to work and already know people.” Johnson is grateful for advice others In addition to working outside, have offered. He has taken others’ sugges- Johnson appreciates the consistency and tions and applied them to his daily duties. variety of the industry. Although he ac- “I have learned to plan ahead with the knowledges the challenge of learning his switch list,” he said. new job, he feels supported by his peers Johnson values customer service and and managers as he learns. does whatever he can to exceed customer “How we handle the learning curve expectations. makes all the difference,” he said. “We “Communicating with the customer is are given many great resources, like the an important aspect of our job,” he said. “In training at the REDI and the hands-on addition to being helpful and friendly, it is orientation in the yard.” important for us to deliver a quality product As he maneuvers throughout the on time. Relationships are everything.” yard, Johnson keeps his head on a Although Johnson lives in La Vergne, swivel. As a former business owner, he his hobby fits well in Nashville. He won Conductor Kevin Johnson enjoys meeting new friends appreciates how rules and regulations the 2008 World Dancing Championship on the railroad.

CSX employees have improved opportunities to be part of How Tomorrow Gives CSX has a strong tradition of community involvement — the nature of their giving and ensures employees have efficient, of employees committing time, talent and treasure today to streamlined options for imparting their support, including ensure the well-being of our neighbors tomorrow and beyond. one-time or recurring payroll deductions that go directly to You see these efforts in about 20 company-sponsored service an organization of choice. CSX will continue to be a major events each year, as well as employee backing of disaster relief, supporter of the United Way’s efforts to promote good health, United Way and other workplace giving programming. strong education and financial stability, but also will accom- Building on that spirit of generosity, and to enhance modate giving to other organizations, representing a range of CSX’s impact on its communities, the company is excited to causes — whether you are passionate about the environment, announce it is modifying its workplace giving program — education, animals or cultural issues. now called How Tomorrow Gives — adding more flexibility, “We have seen time and time again just how powerful the greater transparency about our giving programs and ensur- CSX workforce can be when it is working together for a shared ing employees have an efficient way to contribute to causes purpose,” said Tori Kaplan, assistant vice president-Corporate year-round. Social Responsibility. “The updated approach to workplace Starting in November, every CSX employee will be able to giving is designed to expand outreach opportunities for CSX manage their personal involvement in the community through employees and reflect more of the causes they care about. a secure online portal, accessible through the Corporate When our communities thrive, it improves the quality of life Citizenship main page on the Employee Gateway. The portal for our employees and every citizen, and it creates business will present several giving programs in which employees can growth for CSX.” choose to participate, including Volunteer Dollars for Doers, CSX is taking advantage of this annual “season of giving” disaster relief, workplace giving and a new team service to inform employees of all the giving options as it conducts a program. workplace giving campaign across the company. Stay tuned for Additionally, the How Tomorrow Gives workplace giving more information about How Tomorrow Gives in the coming program provides individuals more personal choice regarding weeks. 8 csx nashville division Trained by terrain to step safely Shifting curves and varied terrain line the path Carman Apprentice Steve Alsup most enjoys traveling. He has hiked many trails, but his favorite hiking scene at Grandfather Mountain, outside of Boone, North Carolina, came straight out of a movie. A shot of the familiar downhill s-curve of Grandfather Mountain is featured in the movie “Forrest Gump.” “The uneven terrain often found while hiking often coincides with working on the railroad,” Alsup said. “I am careful when I am hiking on rocks and I am careful at work when I step up on ladders and get on cars. I maneuver safely on both.” Since joining CSX May 19, he has enjoyed the railroad culture. Alsup and his wife, Laura, have daughters Caliope and Maisie. In addition to spending time with his family and hiking the Smoky Mountains and Appalachian Steve Alsup, carman apprentice, enjoys time with his Trail, Alsup enjoys farming. family and hiking. Get the answers you need with CSXConnect You asked and we answered with up the largest customer populations for creation of this advanced information CSXConnect, inquiring about everything service center. from employee resources to health and well- Do you have questions about benefits, ness offerings. To ensure that CSXConnect company policies, career opportunities, is meeting customers’ needs, employees Real People. Real Answers. training, leave time, retirement savings who use CSXConnect can rate their expe- and more? rience. The feedback has been extremely After a successful pilot test in 2012, positive thus far, with an average employee CSXConnect was rolled out to the entire rating of 4.45 out of 5 in 2013. 1-800-633-4045 company in 2013 to serve as a one-stop-shop CSXConnect specialists can answer [email protected] for all essential employee information. At your questions on the spot about 90 percent CSX’s service center, Employee Services of the time, though certain inquiries may Specialists can answer your questions on a require additional resources or research. variety of topics and guide you to the right Specialists are well-versed in company About CSXConnect: subject-matter experts. procedures and policies, with special em- • Before CSXConnect, there “We are here and available for phasis on benefits, including tuition reim- were at least 34 different places employees called to get the all of our employees, whether you are bursement, payroll and career development answers they need. field-based or sit in headquarters,” said topics. They are also highly versatile in Monica Hopson, director-Employee their knowledge of specialized resources • CSXConnect responded to more Service Center. “CSXConnect was es- throughout the company. than 17,000 employee inquiries tablished in response to a 2011 Voice of “Consider us your pipeline to any sub- in 2013. the Employee survey, which showed us ject-matter expert and any area of special- o CSXConnect has responded that there is significant demand for our ized information within the company,” said to 1000+ inquiries each core service offerings.” Erin Homan, manager-Project Management month in 2014. CSXConnect team members are avail- & Analytics-Employee Services. able 6:30 a.m. – 5 p.m. EST, but you can CSXConnect is now in its second • The majority of the calls to CSXConnect are about benefits, leave a voicemail, email, or submit your year of operation at CSX, and specialists but you can ask them any work- inquiry online any time. are both eager and prepared to supply the related question, including: • Call CSXConnect at 1-800-633-4045 information you need. They’ve conducted o Employee policies. • Email us at: [email protected] field visits and addressed staff meetings o Career opportunities. • Visit Employee Gateway > Quick throughout the year to raise awareness of o Training classes. Links> Help>CSXConnect their offerings and their mission to provide o Benefits. In the inaugural year, CSXConnect crucial information. Next time you have a o Compensation. Employee Services specialists fielded more question, get connected! CSXConnect is o Leaves of absence. than 17,000 questions from employees here to make your lives easier. o Employee discounts. o You name it! across the network. The Transportation, CSXConnect is Real People with Real Engineering and Mechanical teams make Answers. csx nashville division 9 Life Happens...... CSX EAP Can Help! CSX Employee Assistance network. It is built upon the premise Program is available 24 hours a day, that good friends recognize when there 7 days a week to help employees and may be trouble and they offer a helping their eligible family members obtain hand. Operation RedBlock volunteers the resources needed to address per- also work in a confidential manner to sonal and work-related challenges. provide a friendly ear and to refer their Services provided by a state-licensed co-workers and friends to EAP when or nationally certified EAP manager and are not a part of personnel records. appropriate. are covered at no cost. In fact, no one has access to EAP records except for EAP staff. EAP is EAP can help with: bound by legal and ethical guidelines, • Resources to achieve work-life balance including HIPAA, and cannot release • Military reintegration and transition any information without the employee’s • Health and wellness promotion written permission. However, laws • Stress management mandate that in cases of child or elderly • Critical incident response abuse, or where a person may be a threat • Marital, family or relationship issues to his, her or someone else’s safety, EAP Sutton ready to serve • Parenting support must notify the proper authorities. • Grief and other losses Nashville Division employees • Emotional difficulties What is EAP counseling like? and their families can count on sup- • Substance abuse EAP helps employees sort things port when the chips are down. EAP • And much more out and get to the heart of the problem. Manager David Sutton provides coun- It is a “here and now,” problem-solving seling, guidance and referral. Is EAP confidential? approach to resolve the situation. If “I enjoy helping people make the EAP is strictly confidential. Your ongoing or specialized services are lives of CSX employees and their fami- name is not reported to your supervisor needed, employees will be referred to a lies a little better,” he said. or manager. EAP records are secured, provider within the insurance network. Sutton works with employees and EAP follows up to ensure that employ- their family members with issues such ees are making progress. as marital/family, financial, mental health and substance abuse. Is there a cost for EAP counseling? “EAP is a confidential service,” There is no cost for services direct- he said. “It works to set up employees ly provided by CSX EAP manager. For and their dependents with the most ap- treatment beyond EAP, there generally propriate resources. We follow up to be will be costs involved. Some costs may sure their needs are being met.” be covered by medical insurance plans. Sutton often works with Operation RedBlock volunteers and provides Can family members use EAP? training for the Critical Incident Any CSX employee and/or their Response Team. family members can access EAP. Family He earned a Master of Science from members do not have to be dependents or Indiana University-Purdue University immediate family members to use EAP. Fort Wayne. He is a Certified Employee Either the employee or family member Assistance Professional, Qualified may initiate the process by calling to Substance Abuse Professional, Master request services. Addictions Counselor, Licensed Mental Health Counselor and Licensed How does Operation RedBlock play a Clinical Addiction Counselor. role? Sutton can be reached at 888-287- Operation RedBlock was devel- 1029 or [email protected]. oped as an employee-helping-employee 10 csx nashville division

Big blades make a big difference

Swirling silently on the ceil- ing at the Nashville Car Shop are two enormous fans. Ryan Buss, Mechanical terminal superintendent, spearheaded the installation of the mammoth-sized marvels. “The fans keep the temperature cooler for our employees and the air circulating efficiently when employees weld,” he said. “The big fans make a big difference in the shop.”

Two large fans enhance air circulation at Nashville’s car shop.

From the Payroll desk: Paystubs going electronic We understand just how important it is to keep track of electronic tools offered though My Pay. Nelson added, “This is pay and benefits information, and that is why CSX is taking the first of many exciting features Payroll will be rolling out in steps to make managing your compensation simpler than ever. My Pay in the near future.” Through the secure My Pay online self-service tool, employees If, for any reason, an employee on direct deposit would like can view, print, email and even download compensation infor- to continue receiving paper pay stubs by mail after November mation. Because these services are available online, beginning 10th, follow these steps: Nov. 10, 2014, the default for Payroll will be to provide pay 1. Navigate to the Direct Deposit page on the CSX Employee stubs electronically for employees who use direct deposit, and Gateway: Health, Pay & Benefits > My Pay & Benefits Tools> to stop mailing paper pay stubs to their homes. My Pay> My Pay and Personal Information> Direct Deposit There are many benefits to online pay stubs. Not only do they 2. Uncheck the box that says “I would like to receive my pay provide the same information as the ones currently mailed to stub on-line only. I understand I will no longer receive my homes, employees are also able to view pay information from pay stubs by mail.” prior months with the click of a button – 24 hours a day, seven Electronic pay stubs can be found in My Pay on the CSX days a week. Employee Gateway: Health, Pay & Benefits > My Pay & Ben- “With electronic pay stubs, you don’t have to worry about efits Tools > My Pay > My Pay and Personal Information > keeping track of multiple pieces of paper,” said Matt Nelson, Current Year Pay Stubs director, Payroll Services. “Our online system saves employees time and is easy to use.” Have a Payroll issue? In addition to offering access to pay stubs, My Pay offers a Create a Case Online: wide range of features that help employees understand their • Log in to the CSX Employee Gateway pay, including: • Locate the Quick Links section • Access to pay and compensation information all day, every • Select Ask Payroll from the Help menu day through a secure portal. • Click on Create Case in the Quick Links section • A simple system to update home and mailing addresses, set • Fill in all required information and click Save My Case up direct deposit and maintain W-4 tax information. • Receive a response from Payroll in 24 to 48 hours • Access to daily statements of earnings for each pay period Or call 1-800-582-2655, Monday-Friday, 6:30 a.m.-5 p.m. for every contract employee, with a day-by-day breakdown of pay. Have feedback for Payroll? Payroll encourages all employees to take advantage of the Send an email: [email protected] csx nashville division 11

Signed, sealed, delivered In Vincennes, Indiana, customer when cars arrive and depart. service and Conductor Dennis Merrill “I know how important it is for are synonymous. customers to know where there cars “I communicate with my train- are located,” he said. “As a train crew, master every morning to let him know it helps us to know where and when to what my crew and I will do,” he said. spot cars.” “He tells me what customers need Merrill likes to provide customer ser- and we communicate about the most vice as well as share his customer service efficient ways to meet those needs.” knowledge with the next generation of Merrill diligently uses the On Board railroaders. Work Order device to keep a record of “My favorite part of my job is the people I work with,” he said. “I have a lot of new trainees and I enjoy working with locomotive engineers.” Throughout his 36-year career, Merrill has been grateful for a consistent, stable career so he could provide for his family. He and his wife, Mary, have three Dennis Merrill, conductor, strives to consistently communicate with customers and his trainmaster. children and eight grandchildren. He makes communication a priority As he nears the end of his career, to keep his family dynamic strong. Merrill looks forward to more time Conductor Dennis Merrill communicates with custom- “I always call my family after I arrive with his family, golfing and doing ers with an On Board Work Order device so customers know where cars are and when they will be picked at a destination and I tell them when I am yard work. He also enjoys playing up or delivered. coming home,” he said. acoustic guitar. CSX Recognizes National Disability Employment Awareness Month CSX shows its continued dedication Disabilities Act prohibiting discrimination to employees through its recognition based on disability. of National Disability Employment “CSX is proud to be a part of National Awareness Month (NDEAM). Held each Disability Employment Awareness October, NDEAM is a campaign that Month,” said Stephanie Noel, direc- raises awareness about disability employ- tor, Diversity and Organizational ment issues and celebrates the many and Development. “The company recognizes varied contributions of America’s work- that welcoming the skills and perspec- ers with disabilities. tives of all people, including people The observance dates back to 1945, with disabilities, is a critical part of our disability-friendly work culture. The when Congress designated the first week in efforts to build a diverse and inclusive event was hosted live in Jacksonville October as National Employ the Physically workplace.” by the ABLE Inclusion Group and re- Handicapped Week to encourage em- This month, CSX employees are en- corded for viewing across the system ployers to hire disabled veterans. In the couraged to recognize the talent, unique via CSXTube. 1970s, disability activists helped bring capabilities and perspective that people For additional information on National about historic changes in public policy with disabilities bring to our workforce Disability Employment Awareness Month related to individuals with disabilities. For and our communities. On Oct. 16, Chief and the many significant contributions the first time in the nation’s history, the Administrative Officer Lisa Mancini people with disabilities and allies have made exclusion of people with disabilities was and a panel of leaders discussed the to the country, visit https://csxgateway.csx. recognized as discrimination. Congress es- hiring, retention and promotion of com/cci/inclusion/DocumentsTools and tablished NDEAM in 1988, and two years workers with disabilities at CSX and Resources/Disability Employee Awareness later, passed the landmark Americans with the role employees play in fostering a Timeline.pdf. 12 csx nashville division Graham passes knowledge to the next generation No matter the territory, Section we work together, listen and help each Foreman Jason Graham feels at home. other. We have good communication.” “Everyone I work with feels like a In addition to mentoring his son, member of my family,” he said. “We spend Graham reaches out to other newer hires. a lot of time together.” “I teach people to work smarter, not Whenever Graham is at home with his harder,” he said. “If something is heavy, wife, Cindy, and their children, he enjoys we should look for someone to help us as much time with them as he can. He when we need it.” Steve Roberts, manager electronics engineering, enjoys family day with his wife, Jamie, and son, Ian. works safely for them. “I have two young children at home,” he said. “When I work safely, I get to go home and spend time with them. I look out for those around me Roberts because I want them to get home safely to their families, too.” When not working, Graham enjoys relocates fishing, hunting and working on the farm. After receiving the green light to He has a boat and a trailer and will travel become manager electronics engineering, to fish at most lakes in the area. Steve Roberts moved from the Bruceton When his son joined the railroad Subdivision to the Henderson Subdivision. earlier this year, Graham’s advice was He is excited for the change of scenery and seasoned with years of experience. next chapter in the life of his career and “I told my son to take care of himself, family. work smart, learn from the older rail- “I like having the ability to move roaders and to listen to instructions he is around within the company,” he said. given,” he said. Roberts and his wife, Jamie, and son, One of the most important lessons Ian, are eager to settle in to their new Graham has learned since beginning his home. His family is his motivation for career in 2001 is the correlation between working safely. communication and safety. “I seek to provide for my family and “Communication is everything,” he to make them happy,” he said. “That is said. “We need to communicate with ev- why I work safely.” erybody so we can get the job done and Safety is a way of life on the Henderson get home safely.” Subdivision. Signal employees have Graham passed on the importance of worked without a reportable injury for more than six years, while the Nashville communication to his son. Section Foreman Jason Graham appreciates the variety “There is a reason we have a good of his railroad career. Division Engineering Department is more safety record here,” he said. “It is because than four years reportable injury free. “Experience has a lot to do with our safety success,” Roberts said. “We have one of the most experienced group of employees on the Henderson Subdivision. Nashville Division newsletter appears under the direction of the division manager, CSX Nashville Division. For Our training and dedication to working news coverage, contact Lindsay at the newsletter office by phone at 402-475-6397, mail to 2201 Winthrop Rd., Lincoln, NE 68502-4158 or email [email protected]. This material is intended to be an overview of safely help us succeed.” the division news. If there are any discrepancies between this newsletter and any collective bargaining process, He is eager to get to know his new insurance contracts or other official documents, those documents will govern. CSX continues to maintain and team members, and is committed to good reserves the right, at any time, to alter, suspend, discontinue or terminate all plans and programs described in communication. this newsletter. This newsletter is not an employment contract or any type of employment guarantee. Thanks “I am open and willing to help with to everyone who contributed to this newsletter, including, but not limited to, Garry Armstrong, Bill Cundiff, Henry Hayes, David Sutton and Anthony Ward. whatever I can,” Roberts said. “I will do what it takes to get employees what they need. I am dedicated to helping the team work safely.”