GEMMA Global emergency management system

Right information, right people, right time

Photo copyright by 112 Extremadura Right information, right people, right time

For Public Safety Answering Points (PSAPs) and Emergency Response Organizations (EROs), ensuring a timely reaction while providing an efficient response is critical to save lives.

Central and local governments are faced with Coordination: Enhance interoperability The GEMMA emergency management three major emergency response challenges: between multiple public safety organizations, system fits the needs of public safety (112 and have a common operational picture. / 9-1-1 PSAPs, police, emergency medical Agility: Ensure fast intervention using new services, fire and rescue, crisis centers) technology (such as IoT, social media, and Information: Process and share information and other incident-handling organizations face recognition) and reduce costs. in real time, securely manage a large amount (transports, energy and utilities, large events) of actionable data, and filter noise.

The GEMMA emergency management system helps improve cooperation between command and control centers and field personnel. It covers the entire emergency management lifecycle, from call handling and dispatching to first-responder intervention and event escalation.

Data perational administration Stage 2 supervision PSAP

MAAGEME ADDIIA EXERA MAAGEMEDASHBARDS IFRMAI SSEMS GuaranteeDASHBARDS the optimal operation • Emergency Procedures • Interface to pass and collect data Guaranteeof resources optimal • Partner contacts • Radio codes andoperations materials GEMMA • Event Management procedures • Cartography

PICE Recording Multi-channel (voice Resource Call taing communications Event management and data) dispatching

Emergency 1 2 What's Your Where are you? Emergency? What is happening? What is your name?

Transfer Field data Call to Dispatch Multinetor dispatching and tracing RESPSIBIIIES RESPSIBIIIES RESPSIBIIIES Stage 1 PSAP pen Stage 2 PSAP CC Close 1st level • Takes calls ticet 2nd level • Collects useful info Dispatcher • Selects resources incident perator • Filters calls perator • Transfers to • Manages the incident • Transfers calls Stage 3 PSAP • Coordinates operations • Logs data • Manages radio communications

Multi-netor recording

G E private netor

Codex for AI M Io

GEMMA app secure mobile phone

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GEMMA combines with other Atos solutions (unified communications, critical communications, intelligence, public warning…) into end-to-end systems that rely on Atos’ innovation and recognized strength as a service integrator.

Atos ecosystem Real-time information updates and sharing Quality • Atos integrator (global and local delivery) • Events (emergency calls, planning, etc.), • High precision and reliability (agile, precise • Complementary Atos solutions resources (human, fleets, materials, location, etc.) facilities) • Continuous service improvement (24/7 support up to level 3) Homogeneous user experience Security • Extensive use of standards • Encrypted communication • Multi-platform, multi-system, multi-language • Cyber security

02 GEMMA features

Mapping Situational Aareness Main oring areas Monitoring area

GEMMA is a full web-based product built with cutting-edge technology; it extensively uses international standards and open source components. The flexible pricing model is based on licensing.

Call handling CAD (Computer Aided Dispatch) API • Reception, distribution, filtering and • SOP: • The GEMMA platform includes three types validation of information: • Workflow engine of integration mechanisms: • What (classification) • Different types of actions: resource • GSC (GEMMA Service Catalog) is a • Where (location) mobilization, communication, catalog of services for integration with • Who (identification) • Checklist, scheduled actions external systems, based on EDXL-CAP for inter-agency interoperability. • Multi-channel and accessible intake: • Automatic vehicle location • EAD (External Application Display) allows • Victim management: • Voice calls, enhanced voice embedding a 3rd-party web-based communications • Linking resources to one or more victims system in a GEMMA area prepared for • eCall, eSMS, emergency apps, alarm • Victim situation, status tracking this purpose devices • Standard-based information exchange • New: 3rd party plugin development • Accessibility for deaf and hearing- between emergency response impaired people organizations and public authorities. • New channels: social media, IoT devices, Interoperability with agency-specific video intelligence and more systems (e.g. police systems) • Ability to integrate IFDS multi-network dispatching (PMR, LTE) and recording

GIS Resources and assets management Field communications • OGC-compliant GIS-centric operations for • People, vehicles, materials, facilities • Mobile app for remote GEMMA CAD users event handling from the map • Ability to integrate Crew assignment to and for 1st responders in the field • Network and handset-based caller location vehicles, specific features for each function/ • Ability to integrate critical communications • Situational awareness with real-time event role, roster management via LTE and MCPTT and resource location Internal, external and online map layers Analytics Crisis management GaaS (GEMMA as a Service) • BI and data exploitation; multiple report and • Escalation and collaboration, • Accessing GEMMA in the Cloud dashboard views • Common Operation Picture (public, private or hybrid) • Descriptive and prescriptive analytics, • Public warning including camera/video intelligence • Ability to integrate predictive analytics, AI & ML

AXEGA – 112 Galicia SUMMA 112 Préfecture de police de Paris (PFAU) Axencia Galega de Emerxencias Servicio de Urgencias Médicas de Madrid Project being deployed

• Multi-channel call taking, incident • Deployment, maintenance and evolution • Unified emergency call platform for Police management, supervision, administration, of GEMMA for call taking, dispatching, and Fire Brigades in Paris and surrounding GIS, reporting, interoperability with external resource management, advanced areas agencies and backup. victim management, urgent and non- • Deployment, maintenance and evolution • Integration of IP telephony & voice logging, urgent patient transport, supervision, of GEMMA for call taking, first level accessible communications, mobile administration and data exploitation. dispatching and information exchange, location, eCall, emergency apps, alerting • ESRI-based GIS component, IP telephony supervision, administration and data system for taxis, data warehouse and BI, and voice recording, TETRA radio, AVL/GPS exploitation. mass alerting... and data services. • Based on GEMMA for the main • Data migration, process adaptation • Backup center infrastructure is hosted in components and custom modules for business continuity. an Atos data center interoperability • Integration and data exchange with ESRI- based GIS, Alcatel telephony and other data services.

GEMMA, Global emergency management system 03 CT_J2264_190430_RY_B_GEMMAGLOB About Atos Brochure of the Atos group. May 2019. © 2019 Atos. Confidential information Atos, theAtos logo, Atos Syntel, andUnifyare registered trademarks Let’s adiscussiontogether start atos.net/emergency-management atos.net Find outmore aboutus space. and confidentlyintheinformation technology at large to live, work anddevelop sustainably and collaborators, andmembers ofsocieties the group customers, enablesits employees technological excellence. Across theworld, to research thatcontribute to scientificand as multicultural andpluralistic approaches development ofknowledge, aswell education the support expertiseandservices Its future oftheinformation technology space. The purpose ofAtos isto helpdesignthe listed ontheCAC40 Paris stockindex. and Unify. Atos Europaea), isaSE(Societas operates underthebrands Atos, Atos Syntel, for theOlympic&Paralympic Gamesand Worldwide Information Technology Partner Digital Workplace solutions.Thegroup isthe and Cloud, BigData,BusinessApplications provides Orchestrated end-to-end Hybrid and High-Performance Computing,theGroup European numberoneinCloud,Cybersecurity and annualrevenue ofover €11billion. with over 110,000 employees in73 countries Atos indigitaltransformation isagloballeader distributed norquoted without priorwritten approval from Atos. may notbereproduced,or any ofit, part copied, circulated and/or owned by Atos, to be usedby therecipient only. Thisdocument,