GEMMA Global emergency management system
Right information, right people, right time
Photo copyright by 112 Extremadura Right information, right people, right time
For Public Safety Answering Points (PSAPs) and Emergency Response Organizations (EROs), ensuring a timely reaction while providing an efficient response is critical to save lives.
Central and local governments are faced with Coordination: Enhance interoperability The GEMMA emergency management three major emergency response challenges: between multiple public safety organizations, system fits the needs of public safety (112 and have a common operational picture. / 9-1-1 PSAPs, police, emergency medical Agility: Ensure fast intervention using new services, fire and rescue, crisis centers) technology (such as IoT, social media, and Information: Process and share information and other incident-handling organizations face recognition) and reduce costs. in real time, securely manage a large amount (transports, energy and utilities, large events) of actionable data, and filter noise.
The GEMMA emergency management system helps improve cooperation between command and control centers and field personnel. It covers the entire emergency management lifecycle, from call handling and dispatching to first-responder intervention and event escalation.
Data perational administration Stage 2 supervision PSAP
MA AGEME ADDI I A EX ER A MA AGEME DASHB ARDS I F RMA I S S EMS GuaranteeDASHB ARDS the optimal operation • Emergency Procedures • Interface to pass and collect data Guaranteeof resources optimal • Partner contacts • Radio codes andoperations materials GEMMA • Event Management procedures • Cartography
P ICE Recording Multi-channel (voice Resource Call ta ing communications Event management and data) dispatching
Emergency 1 2 What's Your Where are you? Emergency? What is happening? What is your name?
Transfer Field data Call to Dispatch Multinet or dispatching and trac ing RESP SIBI I IES RESP SIBI I IES RESP SIBI I IES Stage 1 PSAP pen Stage 2 PSAP C C Close 1st level • Takes calls tic et 2nd level • Collects useful info Dispatcher • Selects resources incident perator • Filters calls perator • Transfers to • Manages the incident • Transfers calls Stage 3 PSAP • Coordinates operations • Logs data • Manages radio communications
Multi-net or recording