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GEMMA Global Emergency Management System

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GEMMA Global Emergency Management System GEMMA Global emergency management system Right information, right people, right time Photo copyright by 112 Extremadura Right information, right people, right time For Public Safety Answering Points (PSAPs) and Emergency Response Organizations (EROs), ensuring a timely reaction while providing an efficient response is critical to save lives. Central and local governments are faced with Coordination: Enhance interoperability The GEMMA emergency management three major emergency response challenges: between multiple public safety organizations, system fits the needs of public safety (112 and have a common operational picture. / 9-1-1 PSAPs, police, emergency medical Agility: Ensure fast intervention using new services, fire and rescue, crisis centers) technology (such as IoT, social media, and Information: Process and share information and other incident-handling organizations face recognition) and reduce costs. in real time, securely manage a large amount (transports, energy and utilities, large events) of actionable data, and filter noise. The GEMMA emergency management system helps improve cooperation between command and control centers and field personnel. It covers the entire emergency management lifecycle, from call handling and dispatching to first-responder intervention and event escalation. Data Operational administration Stage 2 supervision PSAP MANAGEMENT ADDITIONAL EXTERNAL MANAGEMENTDASHBOARDS INFORMATION SYSTEMS GuaranteeDASHBOARDS the optimal operation • Emergency Procedures • Interface to pass and collect data Guaranteeof resources optimal • Partner contacts • Radio codes andoperations materials GEMMA • Event Management procedures • Cartography POLICE Recording Multi-channel (voice Resource Call taking communications Event management and data) dispatching Emergency 1 2 3 What's Your Where are you? Emergency? What is happening? What is your name? Transfer Field data Call to Dispatch Multinetwork dispatching and tracking RESPONSIBILITIES RESPONSIBILITIES RESPONSIBILITIES Stage 1 PSAP Open Stage 2 PSAP C&C Close 1st level • Takes calls ticket 2nd level • Collects useful info Dispatcher • Selects resources incident Operator • Filters calls Operator • Transfers to • Manages the incident • Transfers calls Stage 3 PSAP • Coordinates operations • Logs data • Manages radio communications Multi-network recording 4G LTE private network Codex for AI, ML, IoT GEMMA app, secure mobile phone 112 GEMMA combines with other Atos solutions (unified communications, critical communications, intelligence, public warning…) into end-to-end systems that rely on Atos’ innovation and recognized strength as a service integrator. Atos ecosystem Real-time information updates and sharing Quality • Atos integrator (global and local delivery) • Events (emergency calls, planning, etc.), • High precision and reliability (agile, precise • Complementary Atos solutions resources (human, fleets, materials, location, etc.) facilities) • Continuous service improvement (24/7 support up to level 3) Homogeneous user experience Security • Extensive use of standards • Encrypted communication • Multi-platform, multi-system, multi-language • Cyber security 02 GEMMA features Mapping & Situational Awareness Main working areas Monitoring area GEMMA is a full web-based product built with cutting-edge technology; it extensively uses international standards and open source components. The flexible pricing model is based on licensing. Call handling CAD (Computer Aided Dispatch) API • Reception, distribution, filtering and • SOP: • The GEMMA platform includes three types validation of information: • Workflow engine of integration mechanisms: • What (classification) • Different types of actions: resource • GSC (GEMMA Service Catalog) is a • Where (location) mobilization, communication, catalog of services for integration with • Who (identification) • Checklist, scheduled actions external systems, based on EDXL-CAP for inter-agency interoperability. • Multi-channel and accessible intake: • Automatic vehicle location • EAD (External Application Display) allows • Victim management: • Voice calls, enhanced voice embedding a 3rd-party web-based communications • Linking resources to one or more victims system in a GEMMA area prepared for • eCall, eSMS, emergency apps, alarm • Victim situation, status tracking this purpose devices • Standard-based information exchange • New: 3rd party plugin development • Accessibility for deaf and hearing- between emergency response impaired people organizations and public authorities. • New channels: social media, IoT devices, Interoperability with agency-specific video intelligence and more systems (e.g. police systems) • Ability to integrate IFDS multi-network dispatching (PMR, LTE) and recording GIS Resources and assets management Field communications • OGC-compliant GIS-centric operations for • People, vehicles, materials, facilities • Mobile app for remote GEMMA CAD users event handling from the map • Ability to integrate Crew assignment to and for 1st responders in the field • Network and handset-based caller location vehicles, specific features for each function/ • Ability to integrate critical communications • Situational awareness with real-time event role, roster management via LTE and MCPTT and resource location Internal, external and online map layers Analytics Crisis management GaaS (GEMMA as a Service) • BI and data exploitation; multiple report and • Escalation and collaboration, • Accessing GEMMA in the Cloud dashboard views • Common Operation Picture (public, private or hybrid) • Descriptive and prescriptive analytics, • Public warning including camera/video intelligence • Ability to integrate predictive analytics, AI & ML AXEGA – 112 Galicia SUMMA 112 Préfecture de police de Paris (PFAU) Axencia Galega de Emerxencias Servicio de Urgencias Médicas de Madrid Project being deployed • Multi-channel call taking, incident • Deployment, maintenance and evolution • Unified emergency call platform for Police management, supervision, administration, of GEMMA for call taking, dispatching, and Fire Brigades in Paris and surrounding GIS, reporting, interoperability with external resource management, advanced areas agencies and backup. victim management, urgent and non- • Deployment, maintenance and evolution • Integration of IP telephony & voice logging, urgent patient transport, supervision, of GEMMA for call taking, first level accessible communications, mobile administration and data exploitation. dispatching and information exchange, location, eCall, emergency apps, alerting • ESRI-based GIS component, IP telephony supervision, administration and data system for taxis, data warehouse and BI, and voice recording, TETRA radio, AVL/GPS exploitation. mass alerting... and data services. • Based on GEMMA for the main • Data migration, process adaptation • Backup center infrastructure is hosted in components and custom modules for business continuity. an Atos data center interoperability • Integration and data exchange with ESRI- based GIS, Alcatel telephony and other data services. GEMMA, Global emergency management system 03 Brochure About Atos Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index. The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space. Find out more about us atos.net atos.net/emergency-management Let’s start a discussion together Atos, the Atos logo, Atos Syntel, and Unify are registered trademarks of the Atos group. May 2019. © 2019 Atos. Confidential information owned by Atos, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or CT_J2264_190430_RY_B_GEMMAGLOB distributed nor quoted without prior written approval from Atos..
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