Facilities for visitors with disabilities

access www.iwm.org.uk

Enquiries 020 7416 5320 / 5321 (10.00am - 6.00pm) Open daily 10.00am - 6.00pm For general information: [email protected] Closed 24, 25, 26 December For tickets: [email protected] For group bookings: [email protected] To be added to the mailing list: [email protected] Road, London SE1 6HZ Hard of hearing Visually impaired

Portable listening devices Do touch the exhibits Portable listening devices are available for loan to visitors. Visitors with a visual impairment are permitted to touch Visitors with, or without, hearing aids can use the units. the exhibits in the Large Exhibits Gallery on the ground (If you are wearing a hearing aid, please switch it to the floor, and on the first floor balcony. T position to gain the maximum benefit). They can be obtained from Reception or the Information Desk. Magnifying sheets Visitors who find it difficult to read the captions and Infrared induction loop documents in the Museum can obtain these sheets The Museum’s Cinema is fitted with an infrared induction from Reception or the Information Desk. Hold them loop. Visitors with, or without, hearing aids can use this approximately 10cm (4 inches) above the wording. facility. (If you are wearing a hearing aid, please switch it to the T position). Please ask the Museum Assistant at Large print captions the Cinema entrance for assistance. For some of our special exhibitions, we have produced a copy of the captions in large print. Please ask at Public telephone Reception or the Information Desk. The BT public telephone located at the front of the Large Exhibits Gallery is fitted with an induction loop for use Audio guides with the T switch on your hearing aid. Special audio guides for Exhibition are available upon request at Reception or the Information Audio guides Desk. The tour includes extracts from the Museum’s An audio tour, highlighting more than 40 key exhibits Sound and access to boxes containing replica in the Museum’s collection is available in English, French, exhibits for handling. German and Spanish. Suitable for use with a hearing aid in the T position. Dogs Hearing, guide and caring dogs are welcome. If possible, please inform us before your visit that you will be bringing a dog by telephoning 020 7416 5320 or 020 7416 5321. Physical disability

Access to the building Toilets The main entrance is 50 metres from Accessible toilets are available on all floors except the on a tarmac path through the park. There are 10 steps third and fourth. Please check your floor plan for exact leading to the front door and a further three steps once locations. Please note there are no toilets in inside the building. Step-free access is through the Park The Holocaust Exhibition or Crimes against Humanity. Entrance, 50 metres along a tarmac path to the right of the building. Follow the signs or ask a member of staff Wheelchairs for assistance. The Museum has a number of manual, folding frame wheelchairs that can be borrowed for the duration Wheelchair Access of your visit. Please ask at Reception or the Information All areas of the Museum are accessible to wheelchairs Desk. To book in advance telephone 020 7416 5320/ except the upstairs of in The Children’s 5321. For information about hiring a large number of War exhibition.Lifts are available at the back of the wheelchairs in the London area please contact: Large Exhibits Gallery and serve all floors. A lift is also available in The Holocaust Exhibition. Wheelchair access The Disabled Living Foundation into and out of the building is via the Park Entrance. 380 - 384 Harrow Road, London W9 2HU Please ask for assistance from a Museum Assistant to Tel:0845 130 9177 enter Experience and the Trench Experience. Textphone: 020 7432 8009 Email: [email protected] Seating website: www.dlf.org.uk Permanent seating is available throughout the Museum.

Te mporary Seating Lightweight folding stools can be borrowed from Reception or the Information Desk. Accessing the Collecting Departments

The Imperial War Museum’s Collections encompass Department of a wealth of objects, works of art, documents, film, 020 7416 5212 [email protected] photographs, books, maps and sound recordings. In addition to material on display, access is also provided Department of Documents to items held in reference and storage areas. 020 7416 5222 [email protected]

Collections Online Department of Exhibits and Firearms Collections Online offers access to material covering 020 7416 5308 [email protected] all aspects of twentieth century conflict. The site includes digitised information for over 160,000 items. Department of Printed Books Visit www.iwmcollections.org.uk for further details. 020 7416 5342 [email protected]

A study room for disabled visitors is available to those The Film and Video Archive, Photograph Archive wishing to access the Collections further. Facilities include and Sound Archive are located in the Museum’s closed circuit TV equipment to magnify and enhance All Saints Annexe (see map on inside back cover). images and a computerised voice simulation system. Please contact the relevant Archive to book an Please contact the relevant department to book an appointment and to enquire about facilities for visitors: appointment. Film and Video Archive The Department of Art, the Department of Documents, 020 7416 5292/3 [email protected] the Department of Exhibits and Firearms and the Department of Printed Books are located in the main Photograph Archive building on Lambeth Road. 020 7416 5333 [email protected]

Sound Archive 020 7416 5363 [email protected] General information

Assistance In an emergency All our Front of House staff receive training in disability The Museum has 16 fire refuge points with two-way awareness. If you have any queries, or need any assistance, communication.Staff are fully trained in emergency please ask. They will be more than happy to help you. evacuation procedures and will be able to assist you to one of these refuge points in the case of an emergency. Family activities The Museum has a wide range of drop-in activities Feedback for families at weekends and school holidays, which We hope you enjoy your visit to Imperial War Museum are designed to suit a range of abilities. Please see London and welcome your feedback on the facilities we our website for further information. provide. If you have any comments please complete a www.iwm.org.uk comments form (available at Reception or the Information Desk) or leave a comment in the visitor’s book, which is Schools situated at the Information Desk. Our schools education service can be tailored to meet particular needs. Please telephone 020 7416 5441 for further details.

Café The café is located on the ground floor and is fully accessible. Staff will be happy to assist you. W a t e r lo How to find us S o E B S r ou i et th M d re wa g St r k e d St A or re mf et d Sta a H o R T By taxi e g et d Union Stre i R When arriving by taxi please direct the driver to the r d B E WATERLOO t a u C k o e r V W Brook Drive entrance, just off Road. R Th a I k a w r t h e t R o r Y lo u o Blackfriars Road o d S R R By car d s i Bridge l y A limited number of parking spaces for visitors with a d W B LAMBETH a e ad o stm ugh Ro R i NORTH Boro disabilities are available at the back of the Museum. nst e er oad n c K Br R o a idge t y To book a space, please call 020 7416 5320/5321. l e L g a a n o S n n w P n t i d e i G o w s h n e t o n e u g r e ge R N a b t ’s d o 1 Ro C m n ad Nearest underground stations a IMPERIAL ELEPHANT L oad R WAR  h R o MUSEUM & CASTLE Lambeth North (Bakerloo Line) et a 3 b d Lam  Waterloo, accessible to wheelchairs Lambeth Bri Bro 2 dge ok D r ive P Imperial War Museum D (Bakerloo, Northern,Jubilee Line) 1 an n te o main entrance R t  d g Southwark, accessible to wheelchairs ( Jubilee Line) in s t W w t 2 IWM All Saints Annexe e u B a l  N w Elephant & Castle (Bakerloo, Northern Line) t

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k R n o a Nearest train stations a b d m d E a  Waterloo Ro t th r be St  e am Ge Elephant & Castle b L o l rg e e A í n s 1 i Ro d a l d a t V K r a S Buses ux e IMPERIAL e h n WAR M G a EU t ll n MUS s B i e e r n r 1, 3, 12, 45, 53, 59, 63, 68, 100, id 3 g g W a e t u o q 159, 168, 171, 172, 176, 188, 344, C10 t S n S l

Road a r 2 t B s ro u ok D For further information on using public transport rive A please telephone Transport For London on 020 7222 1234 or see their website www.tfl.gov.uk miles 0 1/4 1/2 km 0 1/4 1/2 3/4