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Pelayanan Pelabuhan Pt Angkutan Sungai Danau

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Pelayanan Pelabuhan Pt Angkutan Sungai Danau PELAYANAN PELABUHAN PT ANGKUTAN SUNGAI DANAU DAN PENYEBERANGAN (Persero) MERAK-BAKAUHENI SKRIPSI Diajukan Sebagai Salah Satu Syarat Untuk Memperoleh Gelar Sarjana Ilmu Sosial Pada Konsentrasi Manajemen Publik Program Studi Ilmu Administrasi Negara Oleh : RAHMAT IKBAL 6661110678 PROGRAM STUDI ILMU ADMINISTRASI NEGARA FAKULTAS ILMU SOSIAL DAN ILMU POLITIK UNIVERSITAS SULTAN AGENG TIRTAYASA SERANG - MEI 2016 ABSTRAK Rahmat Ikbal. NIM. 6661110678. Skripsi. Pelayanan Pelabuhan PT Angkutan, Sungai, Danau dan Penyeberangan (ASDP) Merak-Bakauheni. Program Studi Ilmu Administrasi Negara. Fakultas Ilmu Sosial dan Ilmu Politik. Universitas Sultan Ageng Tirtayasa. 2016. Pembimbing I: Dr Agus Sjafari., M.Si dan Pembimbing II: Hasuri Waseh., SE., M.Si PT ASDP (Persero) merupakan perusahaan BUMN yang mengelola kepelabuhan di kota Cilegon. Permasalahan penelitian ini adalah 1) kurang nya sarana dan prasarana yang memadai, 2) belum maksimal nya tiket elektronik dan toll gate. Permasalahan yang diambil dalam penelitian ini adalah seberapa besar tingkat pelayanan pelabuhan PT ASDP Merak-Bakauheni. Penelitian ini menggunakan metode kuantitatif deskriptif. Yang menjadi populasi dalam penelitian ini adalah seluruh penumpang kapal pelabuhan dengan teknik pengambilan sampel menggunakan teknik accidental sampling. Untuk menganalisa data penulis menggunakan uji hipotesis t-test satu samples. Sedangkan untuk teknik pengumpulan data penulis menggunakan observasi, dokumentasi, dan kuesioner. Hasil yang didapatkan dalam penelitian ini dengan hasil perhitungan yang diperoleh angka thitung lebih kecil dari ttabel (-37,238< 1,984) adalah tingkat kepuasan pengguna jasa dalam pelayanan PT ASDP Indonesia Ferry Merak menunjukan nilai sebesar 59%, dari angka maksimal yang di hipotesiskan oleh peneliti yakni 60%, sehingga dapat diketahui bahwa kepuasan penumpang di pelabuhan Merak tergolong kurang baik dalam kategori . Saran peneliti dalam hal ini PT ASDP Indonesia Ferry Cabang Merak harus menambah jumlah kapal dan menambah areal parkir di luar Pelabuhan Merak-Bakauheni. Kata Kunci : Pelayanan, Pelabuhan, ASDP ABSTRACT Rahmat Ikbal. NIM. 6661110678. Thesis. Port PT Transport Services, River, Lake and Ferry (ASDP) Merak-Bakauheni. Study Program of Public Administration. Faculty of Social Science and Political Science. University of Sultan Ageng Tirtayasa. 2016. Supervisor I: Dr Agus Sjafari., M.Si and Supervisor II: Hasuri Waseh., SE., M.Si PT ASDP (Persero) is a state-owned company that manages the port in the city of Cilegon. The problem of this study were 1) its lack of adequate infrastructure, 2) is not maximized its electronic ticketing and toll gate. Problems were taken in this study is the extent of port services PT ASDP Merak-Bakauheni. This research uses descriptive quantitative method. The population in this study were all passengers aboard the harbor with a sampling technique uses accidental sampling technique. To analyze the data the author uses hypothesis testing of the samples t-test. As for the data collection techniques the author uses observation, documentation, and questionnaire. The results obtained in this study with the results of calculations obtained t count number is smaller than t table (-37.238 <1.984) is the level of satisfaction of service users in the service of PT ASDP Indonesia Ferry of Merak showed the value of 59%, of the maximum number that hypothesized by researchers namely 60%, so it can be seen that passenger satisfaction in Merak relatively poorly in the category. The researchers suggest in this case PT ASDP Indonesia Ferry Branch of Merak must increase the number of vessels and increase the parking area outside the port of Merak-Bakauheni. Keywords: Services, Port, ASDP Alhamdulillahi Robbil‟alamin…. “Allah tidak membebani seseorang melainkan sesuai dengan kesanggupannya. Ia mendapatkan pahala (dari kebajikan) yang diusahakannya dan ia mendapatkan siksa (dari kejahatan) yang dikerjakannya. (Mereka berdoa): “Ya Tuhan kami, janganlah engkau hukum kami jika kami lupa atau kami tersalah. Ya Tuhan kami, jangan lah engkau bebankan kepada kami beban yang berat sebagaimana engkau bebankan kepada orang-orang sebelum kami. Ya Tuhan kami, janganlah engkau pikulkan kepada kami apa yang tak sanggup kami pikulkan. Engkaulah penolong kami, maka tolonglah kami terhadap kaum yang kafir (Q.S. Al-Baqarah:286) Karya kecil ini ku persembahkan kepada kedua orang tuaku Yang telah bekerja keras mendidikku dengan agama, Mengajarkanku sunnah-sunnah Rosul kepadaku dan mengarahkanku kepada hal – hal yang bermanfaat Dan adik adik cantiku Dwi Gita Anjani dan Avira Nur Aliza yang selalu menyemangatiku Terima kasih atas segala ,do’a, motivasi dan kasih sayang selama ini KATA PENGANTAR Puji syukur selalu saya panjatkan kehadirat Allah SWT atas segala berkat, rahmat dan hidayah-Nya yang selalu diberikan kepada kita semua, termasuk pada nikmat Iman, Islam dan sehat wal’afiat. Atas berkat, rahmat dan hidayah-Nya pula, maka peneliti dapat menyelesaikan skripsi ini. Shalawat serta salam semoga selalu tercurah kepada junjungan Nabi Muhammad SAW, beserta keluarganya, sahabatnya serta tak lupa juga kita yang senantiasa selalu istiqomah dan ikhlas sebagai umatnya hingga akhir zaman. Penyusunan skripsi ini diajukan sebagai salah satu syarat untuk memperoleh gelar Sarjana Sosial pada Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sultan Ageng Tirtayasa yang mana judul penelitian yang dilakukan peneliti, yaitu “Pelayanan Pelabuhan PT Angkutan Sungai Danau dan Penyeberangan Merak - Bakauheni”. Penyusunan skripsi ini tidak akan selesai dengan baik, tentunya tidak terlepas dari bantuan banyak pihak yang selalu membimbing serta mendukung peneliti secara moril dan materil. Maka pada kesempatan yang luar biasa ini, peneliti ingin menyampaikan ungkapan terima kasih yang tak terhingga kepada beberapa pihak, sebagai berikut: 1. Prof. Dr. H. Soleh Hidayat., M.Pd., Rektor Universitas Sultan Ageng Tirtayasa. 2. Dr. Agus Sjafari, S.Sos., M.Si., Dekan Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sultan Ageng Tirtayasa, sekaligus dosen Pembimbing I yang telah banyak membimbing dan memberikan arahan kepada peneliti sejak awal hingga saat menyelesaikan skripsi ini. 3. Kandung Sapto Nugroho, S.Sos., M.Si., Wakil Dekan I Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sultan Ageng Tirtayasa sekaligus sebagai dosen penguji siding skripsi peneliti. 4. Ipah Ema Jumiati, S.Sos., M.Si., dosen Fakultas Ilmu Sosial dan Politik Universitas Sultan Ageng Tirtayasa sekaligus sebagai dosen penguji peneliti. 5. Drs. Hasuri, M.Si., dosen Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sultan Ageng Tirtayasa, sekaligus dosen Pembimbing II yang telah banyak membimbing dan memberikan arahan kepada peneliti sejak awal hingga saat menyelesaikan skripsi ini. 6. Anis Fuad, S.Sos., M.Si., dosen pembimbing akademik peneliti selama menempuh jenjang SI di Program Studi Ilmu Administrasi Negara. 7. Orang Tua tercinta, yang selalu memberikan dukungan secara moril dan materil serta doa mereka yang tidak pernah henti untuk kesuksesan anak-anaknya di masa depan. Kemudian adik-adik kandung peneliti, yang selalu memberikan dukungan dan doa mereka untuk kelancaran penyusunan skripsi ini. Serta saudara-saudara peneliti, yang juga banyak memberikan dukungan dan doa mereka. 8. Sahabat terdekat peneliti di kelas A Program Studi Ilmu Administrasi Negara 2011, Ridwan Hapipi, Aulia Rahim, Gilang Sahudi Ekayatna, Yandi Supandi, Merdi Zulkarnaen, Muhammad Adriansyah, Melinda Paulo Tumbol, Revi Selvia, Veronica Puspa, Veny karurukan, yang selalu setia menemani peneliti sejak awal masuk di kampus Universitas Sultan Ageng Tirtayasa hingga saat ini serta selalu memberikan dukungan dan doa mereka dalam menyelesaikan skripsi ini. 9. Kekasih terkasih Dinar Lucky Cintya dewi yang telah merangkap menjadi teman, sahabat, adik, sekaligus pacar yang senantiasa selalu memberikan bantuan dalam proses penelitian, motivasi, semangat serta dukungan doa bagi peneliti. 10. Keluarga besar Futsal Fisip Untirta yang selalu setia menemani, mendoakan dan menghibur peneliti. 11. Staf Program Studi Ilmu Administrasi Negara, Staf Perpustakaan Fakultas Ilmu Sosial dan Ilmu Politik serta Staf Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sultan Ageng Tirtayasa yang telah banyak membantu peneliti dalam mengurus segala perijinan, surat-menyurat dan urusan akademik lainnya. 12. Semua pihak yang tidak dapat disebutkan satu persatu yang telah banyak membantu peneliti dalam menyelesaikan skripsi ini. Akhirnya peneliti mengucapkan rasa syukur yang tak terhingga dengan selesainya penyusunan skripsi ini. Peneliti menyadari bahwa dalam penyusunan skripsi ini masih terdapat banyak kekurangan maka, kritik dan saran yang membangun sangat peneliti harapkan demi kesempurnaan penulisan skripsi ini. Peneliti berharap semoga penelitian ini dapat bermanfaat, khususnya bagi peneliti sendiri dan bagi para pembaca pada umumnya. Serang, 20 Juli 2016 Rahmat Ikbal NIM. 6661110678 DAFTAR ISI Halaman HALAMAN JUDUL LEMBAR PERNYATAAN ORISINALITAS LEMBAR PENGESAHAN MOTTO DAN PERSEMBAHAN ABSTRAK ABSTRACT KATA PENGANTAR ....................................................................................... i DAFTAR ISI ...................................................................................................... v DAFTAR TABEL ............................................................................................ ix DAFTAR GAMBAR .......................................................................................
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