HiEd Inc. UT Austin Campus Computer Store Higher Education
BACKUP/RECOVERY/ARCHIVING ■ PROFESSIONAL DEVELOPMENT ■ STUDENT COMPUTING ■ DATABASE ■ MANAGEMENT/UTILITIES ■ BOOKSTORE/COMPUTER STORE ■ VIRTUALIZATION ■
CUSTOMER OVERVIEW HiEd Inc., a privately-owned company based in Richardson, Texas, provides outsourced Dell on Campus management of on-campus technology stores. HiEd’s stores offer quality computers, peripherals, software and services to higher education campuses HiEd Inc. recommends and resells Dell systems including the University of Texas at Austin, Southern Methodist University, University of Houston and to keep students connected University of Texas at Dallas.
ased out of Richardson, HiEd Inc. facilitates computer ownership on campuses through its CHALLENGE HiEd’s goal is to deliver simple, effi cient and on-campus technology stores for many universities throughout the state of Texas. It provides cost-effective ways to acquire technology on quality computers, peripherals, software and services to educational institutions including campus while streamlining program and B support processes for the store staff. Southern Methodist University, the University of Houston and the University of Texas at Dallas as well as the University of Texas at Austin. SOLUTION HiEd’s stores extend the benefits of their expertise and alliances with major computer vendors to their HiEd’s stores are on-campus resellers of Dell™ campus communities. As a result, students, faculty and staff have a centralized resource to purchase the computer systems with units on the showroom fl oor that enable customers to see and test the hardware technology they need for learning, instruction and research. before they purchase. The stores offer effi cient bundles and competitive pricing. Establishing an efficient computer purchase process for tens of thousands of students, faculty and staff BENEFIT Customers have easy access to Dell computer The UT Campus Computer Store, a service of UT Austin Information Technology Services and managed systems through HiEd’s stores. The bundles help by HiEd Inc., serves a large population of tens of thousands of campus computer users at the University students buy the technology they need for their of Texas at Austin. Providing hardware, peripherals and software for so many technology users can pose programs of study. Orders are processed quickly, and purchasers can begin working on coursework many challenges. One struggle is communicating system specifications appropriate for the students’ degree without a long wait for their shipments. program. It can be confusing for incoming students to understand which features they will need to complete assignments throughout their academic careers, particularly if they are shopping for hardware with many different vendors. Dell account executives know the higher education market. They provide expert guidance on which systems will work best in academic environments. The reseller partnership is a success because Dell offers a combination of great people and systems.”
— Leslie Harris, President of HiEd Incorporated
Additionally, shopping and ordering through multiple avenues makes it and drops. Students can also receive software upgrades for free or for a difficult for users to determine if the comparison is fair and if they are truly nominal fee. getting the best academic pricing. Staggered delivery times and varying support programs can also result in customers not having the right technology when The UT Campus Computer Store has a trusted technology partner and customers have a one-stop they need it. Furthermore, diverse products and service agreements from a wide resource for technology range of sources increases the load on the IT Help Desk staff. The reseller technology partnership with Dell has resulted in many benefits The UT Campus Computer Store needs an efficient way to provide technology for the UT Campus Computer Store and for its customers. As a result of HiEd’s to its UT customers. The store needs a trusted resource who partners with them arrangement with Dell, it is able to offer special discount pricing and payment to establish pricing, programs and ordering processes that successfully work options that might not be available to customers from other sources. within the campus environment. In addition to confidence in a great price, ordering is simple. “Dell’s ordering
As a Dell reseller, the UT Campus Computer Store offers systems and processes are very efficient,” Leslie explains. “The orders are easy technology purchasing processed quickly so we can always count on the computers and peripherals The UT Campus Computer Store found a solution to supplying UT campus arriving within several days.” technology by becoming a Dell™ reseller. The store offers faculty, staff and Because the UT Campus Computer Store is able to depend on Dell, students, student personal purchasers Dell Inspiron™ notebook computers, Dell faculty and staff can rely on the UT Campus Computer Store as their one Photo-All-in-One printers and Dell laser printers. Service and limited warranties1 resource for technology purchases. Leslie explains, “Dell is responsive are also part of the recommended purchases. The IT staff is able to support Dell and proactive. Timely orders mean that customers have the computers systems both in terms of compatibility and maintenance support. Consequently, and technology they need to begin learning and teaching as soon as the students, faculty and staff enjoy fast repairs and minimized downtime. semester begins.” Additionally, the UT Campus Computer Store serves as a centralized resource where users receive technology purchase guidance to help them select the right system for their needs. Staff members help students configure systems according to their degree program requirements. What’s more, HiEd Inc. keeps floor models on hand so that students, faculty and staff can see the system before they make a purchase. “Customers don’t have to wait for the system to arrive before they can determine if it is what they want,” states Leslie Harris, HiEd Inc. president. “They can put their hands on it and see things like the footprint and screen size.” The UT Campus Computer Store sells Dell computers in convenient bundles with features like degree-specific software and printers. The computers include three-year limited warranties1 and three-year CompleteCare™ Accidental Damage service2 that covers most repairs in the event of accidents like spills Dell is responsive and proactive. Timely orders mean that customers have the computers and technology they need to begin learning and PLACE IM- teaching as soon as the semester begins.” AGE HERE
— Leslie Harris, President of HiEd Incorporated
HOW IT WORKS
Furthermore, HiEd Inc.’s relationship with Dell™ enables the store staff to HARDWARE offer guidance on which computer configurations will best meet the purchaser’s Dell Inspiron™ notebooks degree program requirements, and users can easily get software upgrades. Dell Photo-All-in-One printers “Dell account executives know the higher education market. They provide Dell laser printers expert guidance on which systems will work best in academic environments. SOFTWARE The reseller partnership is a success because Dell offers a combination of great Microsoft® Windows Vista™ people and systems,” Leslie adds. Microsoft Office 2007
SERVICES CompleteCare™ Accidental Damage service2 Three-year limited warranty1 from Dell
1For a copy of our guarantees or limited warranties, please write Dell USA L.P., Attn: Warranties, One Dell Way, Round Rock, TX 78682. For more information, visit www.dell.com/warranty. 2CompleteCare service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. CompleteCare not available in all states. Customer may be required to return unit to Dell. For complete details, visit www.dell.com/servicecontracts. Dell cannot be responsible for errors in typography, photography or omissions. Dell, Inspiron and the Dell logo are trademarks of Dell Inc. Microsoft is a registered trademark and Windows Vista is a trademark of Microsoft, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims any proprietary interest in the marks and names of others. © 2007 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. 07DPUB107_0407